La mise en œuvre du processus de Bologne en 1999 fait entrer la France de plain-pied dans le mouvement global de régulation de l’enseignement supérieur par l’évaluation. Pour évaluer les formations supérieures non universitaires de gestion qui jouissaient jusqu’alors d’une relative autonomie, la puissance publique crée une Commission spécifique, la Commission d’Evaluation des Formations et Diplômes de Gestion (CEFDG) notamment chargée de formuler des avis au Ministre de l’Enseignement Supérieur (MSR) relatifs à l’octroi du grade de Master fraîchement créé. Installée par décret en avril 2001, la CEFDG réussit malgré des contraintes initiales importantes à normaliser les formations non-universitaires de gestion et à s’établir comme un organisme national majeur de régulation. Après avoir détaillé la démarche de recherche, le propos s’attache dans un premier temps à mettre à jour les spécificités de la Commission vis-à-vis d’autres organismes d’évaluation et à identifier les conditions qui lui permettent de réaliser légitimement, efficacement et pérennement l’évaluation des formations. Dans un deuxième temps, la recherche déploie une analyse pragmatique des pratiques rhétoriques qui favorisent le développement des dispositifs procéduraux et instrumentaux d’évaluation ainsi que la génération d’une valorisation des formations acceptable par l’ensemble des acteurs. En vue de formuler des recommandations, le troisième volet prend en compte une des caractéristiques majeures du dispositif régulatoire de la Commission que la recherche met en lumière : la possibilité d’existence simultanée de deux régimes de normalisation des formations supérieures non-universitaires de gestion, l’un sécuritaire, l’autre disciplinaire. / This research looks into the regulation of the French Higher Education in Managementsystem by focusing on a major body: the “Committee for evaluation of managementprograms” known as the “Commission d'Evaluation des Formations et Diplômes deGestion” (CEFDG). The CEFDG advises the Minister for higher education on theawarding of quality recognition to non-public higher education institutions. Drawingupon the Actor-Network Theory, ethnomethodology and Foucaldism, the researchintends to identify the specificities of the CEFDG by comparing it with other significantbodies: the AACSB (U.S.), the QAA (U.K.), the EQUIS system (transnational) and the“Commission des Titres d’Ingénieur” (French regulator in charge of engineers’programmes). Based on in-situ participant observation, archives and statistical data,an analysis of the rhetorical practices within CEFDG was carried out to identify keyfactors enabling conditions of success. Results show that two "normalization regimes"coexist and contribute to a better understanding of the French higher educationregulation and its operating conditions.

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This study explores the practical and ideological implications of the New Public Management (NPM) paradigm as introduced in Greece by the so-called “Troika”, a sobriquet referring to a triumvirate comprising representatives of the IMF, the European Union, and the European Central Bank. In the past, attempts had been made by Greek officials to implement managerial practices within the Greek National Health Service (NHS) and the hospital sector in particular, albeit at a more leisurely pace than that of other countries’. On arrival to Greece the Troika imposed a number of changes to improve the country’s public services; and set a brisk pace to accelerate their implementation. The present doctoral thesis seeks to critically evaluate the issue of whether those reforms, especially those salient to the Greek NHS system, are true manifestations of a shift in the NPM paradigm or whether they represent yet another archetypal Greek public sector restructuring. It will also evaluate responses to and outcomes of the successive reforms in the Greece’s NHS system, ascertain the factors contributing to and/or impeding the adoption of those reforms, and identify new opportunities for growth. In order to gain access to a more profound insight into the Greek context, the collection of secondary data provides, among other things, an historical background of Greece’s public healthcare system; reviews the system’s characteristics in terms of healthcare policies, and probes into the state of working conditions within public hospitals. The heightened managerial spirit prevalent in Greece at the moment and brought about by the Troika’s tenure, has made it necessary for the literature review of the present work to focus on the ways that managerial practices and ideologies are imposed on other countries so that their public sector dysfunctionalities may be rectified. Drawing on the literature reviewed, the study develops an integrated analytical framework anchored in NPM, so as to test it in the Greek case and contribute to understanding the Greek NHS organisational realities as well as to evaluating how the new changes have been evolving and faring within Greece’s healthcare organisations. The framework is comprised of a review of the NPM paradigm so as to contextualise the Greek reforms in terms of ideology and practices; a review of Principal-Agent Theory (PAT) for illuminating the interrelationships and involvement of the key actors with the reforms; and a review of Critical Realism (CR) for assisting to reveal the underlying mechanisms and structures that bind the actors with the organisations and their development. Apart from providing the conceptual basis of the thesis, the framework also serves in informing its methodological design (i.e., generating the interview schedule), analysing the findings, and steering the discussion. The study adopts an in-depth, qualitative research approach that views social life within organisations in terms of processes, events, actions, and activities between key actors as factors unfolding over time. To that purpose, semi-structured interviews were conducted with the key stakeholders of the Greek NHS system: State hospital doctors, hospital managers, and policymakers. The contribution of the study is an in-depth analysis of reform implementation as carried out in Greece’s medical system which now stands, within a turbulent economic and political context. By means of that analytical framework, it is shown that Greece is a sui generis case whose context and historical background are altogether different than those of other countries’. Moreover, the framework demonstrates that, despite the fact that NPM is firmly ensconced, as far as practice and ideology go, it is too soon to be drawing any conclusions: NPM is still in its infancy and reforms to the Greek NHS system have yet to be finalised as they continuously stumble on the inefficiencies and blunders of the past which hinder them from functioning properly. Last, the thesis does possess one more unique feature: it delves into the thinking, manoeuvres, and behaviour of the Greek healthcare professionals as a group, a world rarely if ever explored by empirical studies.

Made available in DSpace on 2014-12-17T13:53:30Z (GMT). No. of bitstreams: 1 ThiagoCN_DISSERT.pdf: 4800357 bytes, checksum: 6d84ff8a3ed5c4f0be1218fbba9b055c (MD5) Previous issue date: 2011-02-21 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico / This study aimed to measure the perception of maturity project management of state boards of Rio Grande do Norte by the perception of its managers. Argues that project management has been highlighted as a critical factor for the success of any organization, because the projects are directly related to the set of activities that result in organizational innovation as products, services and processes and the improvement of project management is directly aligned with the main pillars of the New Public Management. Methodologically, this is a quantitative research of a descriptive nature in which 161 forms were applied with coordinators and subcoordinators of state departments of Rio Grande do Norte, culminating in a sampling error of less than 6% to 95% confidence according to the procedures finite sampling. The process of tabulation and analysis was done using the package Statistical Package for Social Sciences - SPSS 18.0 and worked with techniques such as mean, standard deviation, frequency distributions, cluster analysis and factor analysis. The results indicate that the levels of maturity in project management in state departments of Rio Grande do Norte is below the national average and that behavioral skills are the main problem for improving management in these departments. It was possible to detect the existence of two groups of different perceptions about the management of projects, indicating, according to the managers, there are islands of excellence in project management in some sectors of the state departments. It was also observed that there are eight factors that affect maturity in project management: Planning and Control , Development of Management Skills , Project Management Environment , Acceptance of the Subject Project Management , Stimulus to Performance , Project Evaluation and Learning , Project Management Office and Visibility of Project Managers . It concludes that the project management in state departments of Rio Grande do Norte has no satisfactory levels of maturity in project management, affecting the levels of efficiency and effectiveness of the state apparatus, which shows that some of the assumptions that guide the New Public Management are not getting the levels of excellence nailed by this management model / Este estudo teve por objetivo mensurar a percep??o de maturidade em gerenciamento de projetos dos gestores das secretarias estaduais do Rio Grande do Norte. Argumenta que a gest?o de projetos tem se evidenciado como um fator cr?tico para o sucesso de qualquer organiza??o, pois os projetos est?o diretamente relacionados ao conjunto de atividades que resultam em inova??es organizacionais como produtos, servi?os e processos e que a melhoria da gest?o de projetos se encontra diretamente alinhada com os principais pilares da Nova Gest?o P?blica. Metodologicamente, trata-se de uma pesquisa de natureza quantitativa de car?ter descritivo na qual foram aplicados 161 formul?rios com coordenadores e subcoordenadores das secretarias estaduais do Rio Grande do Norte, culminando em um erro amostral inferior a 6% para 95% de confian?a segundo os procedimentos de amostragem finita. Para o processo de tabula??o e an?lise fez-se uso do pacote Statistical Package for the social Sciences SPSS 18.0 e trabalhou-se com t?cnicas como m?dias, desvios, distribui??es de frequ?ncia, an?lise de agrupamentos e an?lise fatorial. Os resultados indicam que os n?veis de maturidade em gerenciamento de projetos nas secretarias estaduais do Rio Grande do Norte se encontram abaixo da m?dia nacional e que as compet?ncias comportamentais s?o o principal gargalo para melhoria da gest?o nestas secretarias. Foi poss?vel detectar a exist?ncia de dois grupos de percep??es distintas sobre a gest?o de projetos, que indicam, segundo os gestores, a exist?ncia de ilhas de excel?ncia em gerenciamento de projetos em alguns setores das secretarias estaduais. Tamb?m foi poss?vel verificar que existem oito fatores que afetam a maturidade no gerenciamento de projetos: Planejamento e Controle , Desenvolvimento de Habilidades Gerenciais , Ambiente de Gest?o de Projetos , Aceita??o do Assunto Gerenciamento de Projetos , Est?mulo para Desempenho , Avalia??o de Projetos e Aprendizagem , Escrit?rio de Gerenciamento de Projetos e Visibilidade dos Gerentes de Projetos . Conclui que o gerenciamento de projetos nas secretarias estaduais do Rio Grande do Norte n?o apresenta n?veis satisfat?rios de maturidade em gerenciamento de projetos, afetando os n?veis de efici?ncia e efic?cia do aparelho do estado, o que demonstra que alguns dos postulados que norteiam a Nova Gest?o P?blica n?o est?o alcan?ando os n?veis de excel?ncia pregados por este modelo gerencial

Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2011 / This study explored perceptions of twenty managers at the City of Cape Town Municipality regarding the challenges facing talent management. A detailed study of the literature was conducted on variables that are relevant in talent management in organisations. These variables included definitions of talent management, pay satisfaction, job satisfaction, organisational commitment, tenure, motivation, employee engagement, turnover and intention to turnover. This study adopted a qualitative research method as it was found from the literature that managers often prefer face-to-face interviews instead of questionnaires. An interview guide was developed for the twenty managers that were internally chosen by the City of Cape Town management. Data collected from the interviews was subjected to content analysis method with different themes emerging. The results revealed that the City of Cape Town is well on course in implementing talent management with it’s approximately 25 000 employees. The study revealed a plethora of challenges facing talent management at the City of Cape Town. One huge challenge facing this municipality is its size, which makes implementation of a talent management system difficult to implement at the City of Cape Town. The findings support the assumption developed for this study that poor talent management practices in the public sector lead to ever increasing staff turnover rates. The findings of this study contribute to both theory and practice. Theoretically the study contributes to the literature, as it is the first empirical study to use managers in a local government municipality to explore challenges surrounding talent management. Furthermore, local government managers can use the findings of this research to design strategies and policies to enhance talent management in local government municipalities, and subsequently ensure talent retention.

Cette thèse propose une analyse croisée des coopérations inter-organisationnelles territorialisées (CIOT) et du capital social, entendu comme l'ensemble de ressources accessibles aux organisations généré par leurs relations professionnelles. Pour cela, nous développons une méthode rapprochant une caractérisation des réseaux sociaux professionnels par classification des acteurs et relations, avec les formes de coopérations révélées par une analyse qualitative. Cette méthode est appliquée au thermalisme dans les Landes, secteur captif d'une ressource locale, l'eau minérale naturelle, et caractérisé par la proximité de nombreux acteurs publics et privés qui s'interrogent sur leurs coopérations en vue de s'adapter aux mutations de leur environnement. Nos résultats mettent à jour les liens entre le capital social collectif détenu par l'ensemble des organisations publiques et privées du thermalisme dans Les Landes et deux types de CIOT. D'une part, notre analyse indique qu'un capital social collectif faible entrave la gouvernance territoriale mixte (publique-privée). D'autre part, nos résultats suggèrent que les difficultés de la coopétition entre acteurs privés concurrents proches géographiquement ne s'expliquent pas uniquement par leur capital social collectif, mais par d'autres facteurs, en particulier humains. / This thesis provides a cross analysis of local inter-organizational cooperations (LIOC) and social capital, understood as accessible resources through professional relationships. For this purpose, we develop an analysis method that reconciles the characterization of professional social networks by the classification of actors and relations, with forms of cooperation revealed by a qualitative analysis.This method is applied to thermalism in Les Landes. This sector is strongly entrenched in the local mineral water resource and is characterized by the proximity of numerous public and private actors who question their cooperations in order to adapt to their evolving environment.The results indicate links between social capital owned by all private and public actors of thermalism in Les Landes and two kinds of LIOC. First, our analysis show that weak collective social capital hinders mixed (public-private) local governance. Second, our results suggest that difficulties of coopetition between geographically close private competitors may not only due to collective social capital, but they could be explained by other factors, particularly human factors.

La thèse examine les configurations d'acteurs et d'organisations impliquées dans la régulation de l'accès au marché des médicaments en France et en Angleterre, en charge du contrôle scientifique et administratif de la fixation du prix et du remboursement de ces produits. Cette activité s'autonomise de l'appréciation clinique de leur qualité, de leur efficacité et de leur innocuité (dominant la régulation de leur approbation sur le marché) au cours des années 1980. / This thesis examines the configurations of actors and organizations involved in the regulation of the market access for drugs in France and England. Since the mid-1980s, this process has entailed the development of administrative and scientific controls over the fixing of the price and the conditions of reimbursement of these products. These controls have become autonomus from clinical appreciation of their quality, efficacity and safety that dominate approval regulation as a whole.

The purpose of the study was to evaluate the impact of implementing capacity building strategies on the provision of health services in the central region of Malawi. The study intended to determine why a lack of quality services is still prevailing in the health services in the central region despite implementing capacity building strategies aimed at improving the delivery of health services. In addition to this, to come up with recommendations to improve the implementation of the existing capacity building strategies so that the implementation results in the intended impact, that is efficient and effective provision of health services in the central region of Malawi. The studies reviewed what various scholars have written on capacity building in order to ground capacity building in Public Administration and provide the study with a conceptual, theoretical and legislative framework. This enabled the researcher to describe the nature and place of capacity building in Public Administration. It was evident from the review that the implementation of capacity building strategies is a systematic process which requires that chief officials follow all the steps in order to effectively and efficiently implement the capacity building strategies so that the intended impact is achieved. In this regard, capacity building is a management function which requires that chief officials play an enabling role by providing the necessary resources (both human and financial) and policies that support the implementation of capacity building strategies. The study used both quantitative and qualitative research methods whereby thirty-five respondents composed of political office-bearers and chief officials from Lilongwe, Dedza, Mchinji and Dowa districts and Ministry of Health Headquarters in the central region of Malawi were given self-administered questionnaires to complete. Face-to-face interviews and document analysis were also used as research methods. The intention was to determine the problems that are being experienced in the implementation of the existing capacity building strategies and find out if the strategies are resulting in the intended impact. The study findings confirmed that there are indeed problems being experienced in the implementation of the existing capacity building strategies, namely: inadequate human and financial resources, corruption, political interference, lack of consultation with stakeholders and lack of political will to make sure that the implementation of the capacity building strategies is effectively and efficiently done. It was also revealed that the implementation of the existing capacity building strategies is impacting negatively on the provision of health services in the central region of Malawi, hence indicating a need to change in approach. The study concludes that in order for the capacity building strategies to achieve the intended impact there is a need to broaden the scope of the legal framework on health capacity building strategies in Malawi, enforce the use of performance standards and improve the operational framework to gain efficiencies and effectiveness from current investments in capacity building.

The Thesis analyses modern trends in the management of Public Administration in Czech Republic. The reforms and changes in Public Administration are supported by the implementation of management tools and tools focused on quality of Administration. These tools, including elements of corporate governance and some principles of private sector market, aims to improve and make the Public Service more effective. New Public Management (NPM) can be considered as a general name for the tools and for the concept of the Management of Public Administration, in particular meaning the principles of Process Management, the Balanced Scorecard (BSC), Benchmarking, the Common Assessment Framework and other methods and tools based on the models of TQM and EFQM. The practical part of the thesis contains the surveys and evaluation of the efficiency of the above mentioned models by the Regional Authority and selected municipalities, including their strengthts and weaknesses.

The thesis is devoted to theoretical problems of public administration in the Czech Republic, its institutions, instruments, exercised personnel activities and their peculiarities in the public administration, including defining the status of civil clerk. Further attention is paid to the management of organizational behavior in administrative organizations. In practical terms, the emphasis is primarily on how the ongoing activities of selected personnel, primarily evaluation, selected at public authorities (Generální finanční ředitelství and Úřad městského obvodu Ostrava-Jih) and what style of management executives of these agencies most frequently.