Bakgrund: Automatisering såsom Robotic Process Automation följs av en debatt huruvida dess innebörd är något fördelaktigt eller hotfullt för såväl anställda som företag. RPA har kapacitet att ersätta voluminösa och repetitiva arbetsuppgifter, vilket ligger till grund för både intresse och oro på arbetsmarknaden. Controllerrollen är vidare en mångfacetterad roll som präglas av tidspress och begränsad möjlighet att spendera arbetstid på värdefull analys. Yrkesrollen utgör därmed en intressant kontext för att studera hur automatisering kan tänkas verka för att skapa förändring. Utifrån tidigare forskning har RPA:s påverkan på en specifik yrkesroll inte behandlats, vilket skapar relevans i följande studies syfte. Vidare ämnar denna undersökning skapa underlag för företag att nå en framgångsrik implementering av tekniken. Syfte: Syftet med följande studie är att beskriva på vilket sätt controllerrollen kan tänkas förändras genom implementering av RPA, samt vilka följder tekniken kan få för såväl yrkesrollen som dess tillhörande företag. Metod: Denna empiriskt drivna studie karaktäriseras av ett kvalitativt tillvägagångssätt med utgångspunkt tagen i ett realistiskt perspektiv. Studiens empiri har samlats in genom semistrukturerade intervjuer med åtta controllers samt sex personer insatta i ämnet för RPA. Slutsats: RPA har kapacitet att assistera, möjligtvis ersätta, controllern i området för befattningens informationsproduktion. Genom denna tidsbesparing kan controllern spendera mer tid på proaktiv analys av kvalitetssäkrad information, något som resulterar i mer välgrundade beslutsunderlag för företag i stort. Vidare kan mjukvaran bidra med ökad effektivitet, flexibilitet och kvalitet, vilket kommer till olika uttryck för controllern och dess företag. Till följd av att RPA kan ersätta den fysiska medarbetaren i sedvanliga uppgifter, uppstår dock utmaningar för controllern i att bibehålla verksamhetsförståelse samtidigt som oro för nedskärningar kan spridas i personalstyrkan. Av den orsaken kan motstånd till förändring uppstå, vilket är en utmaning företag behöver hantera. För att nå en framgångsrik implementering av RPA bör företag därav ta hänsyn till aspekter såsom vikten av förberedelsearbete, upprättandet av en fungerande förvaltningsmodell, samt ett aktivt ledarskap genom hela implementeringsprocessen. / Background: Automation, such as Robotic Process Automation, is followed by a debate of whether it is beneficial or threatful for companies and its employees. The technology has the capacity to replace voluminous and repetitive tasks, which implies both interest and concern on the labor market. Furthermore, the controller is a multifaceted role characterized by time pressure and limited opportunity to work with valuable analysis. The role is thus an interesting context for studying how automation can create change. Based on previous research, RPA´s impact on a specific occupational role has not been addressed, which creates relevance in the purpose of the following study. Moreover, this study aims to create prerequisite for companies to achieve successful implementation of the technology. Purpose: The purpose of the study is to describe how the occupational role of a controller can change through implementation of RPA, as well as the consequences the technology can have for both the professional role and its associated company. Methodology: This empirically driven study is characterized by a qualitative approach based on a realistic perspective. The empirical data has been collected through semi structured interviews with eight controllers and six persons well familiar with the subject of RPA. Conclusion: RPA has the capacity to assist, alternatively replace, the controller in the area of information production. Through time saving, the controller can spend more time on proactive analysis of quality assured information, resulting in more well-founded decision making. Furthermore, the software can contribute to increased efficiency, flexibility and quality, which comes to different expressions for the controller and company. Due to the fact that RPA can replace the physical employee in customary tasks, however, challenges arise for the controller to maintain business understanding. Simultaneously, concerns about dismissals can be spread in the company. For that reason, resistance to change can arise, which is a challenge companies need to handle. In order to achieve a successful implementation of RPA, companies should take into account aspects such as the importance of preparatory work, the establishment of a functioning management model, and active leadership throughout the implementation process.

Due to the globalization, companies have to review their strategy permanently. In the same way, they need to choose the right management control system which will be in line with their strategy. Recent research has been made and it was highlighted that new strategies have been created to face up to the globalization and stay competitive. One of the new strategies is called “hybrid strategy”. It consists of combining the low-cost competitive advantage with the differentiation competitive advantage. By doing that, a company differentiates itself from its competitors with a special feature and, by the same time, has the lowest cost in its market. This new strategy came after the three generic strategies from Porter, which explains that a company needs to choose a competitive advantage if it wants to be profitable. The competitive advantages are either low-cost or differentiation. Most of the research made about the hybrid strategy was about the efficiency of this strategy. A very few research was made about the management of companies using the hybrid strategy. This is why in this paper, we would like to understand what kind of management control companies using this strategy have, more particularly do they use more a tight or a loose control. We also are looking at what kind of objectives companies using hybrid strategies have. If it is more a short-term or a long- term perspective and if it is more focused on monetary goals or non-monetary goals. For that, we compared the management control implemented in a hybrid company with the management controlled implemented in a low-cost company in Sweden. Four interviews were made at IKEA and MIO, which are two Swedish furniture companies in Sweden. To be able to draw a conclusion, we choose one hybrid company and one pure company to compare them. IKEA is the company using the hybrid strategy. These interviews gave us a lot of information to better understand the type of management control both companies have implemented. Then, the data were analyzed and discussed in order to highlight a potential conclusion. The gathered data suggest that hybrid companies and companies using a low-cost strategy have approximately the same management control system which is more tight control. About the objectives, both companies have the same. Indeed, IKEA and MIO have monetary goals and are more short-term goals oriented, at least for the lower level management. However, there are some differences that we can noticed. The first thing is that MIO uses more the informal control than IKEA. The second thing is that IKEA is more concerned by its employees. To conclude, even if IKEA and MIO are using two different strategies, they are very similar when looking to their management control.

Syfte: Denna studie ämnar undersöka hur kultur kan användas som styrverktyg och hur en grundares kulturella intentioner återspeglas i organisationen. Studien undersöker ett mikroföretag där grundaren är aktivt närvarande i den dagliga verksamheten. Vi har analyserat hur styrverktygen formats av kulturella aspekter genom att studera hur kultur implementerats som styrverktyg. Metod: Metoden utgörs av en flervalsmetod och genomför i form av en enkel fallstudie. Empirin som presenteras är insamlad genom intervjuer, enkät och observation. Teoretisk referensram: Den teoretiska referensramen innehåller teorier kring kulturens uppbyggnad, grundarens roll i kulturstyrningen samt teorier kring ekonomistyrning. Malmi och Browns paket (2008) kommer att användas tillsammans med Andersson och Funcks (2017) styrprocess för att förklara hur de olika kontrollerna kan användas och hur alla dessa påverkas av organisationskulturen. Slutsats: Resultatet av denna studie visar hur och att grundaren har använt sig av kultur som styrverktyg. Det framkommer även att grundarens värderingar påverkar hur styrverktygen utformas och används samt att detta resulterat i att styrverktygen är informella. Resultatet visar även på att grundarens intentioner återspeglas till viss del i organisationen. / Purpose: This study aims to investigate how culture can be used as a control tool and how a founder's cultural intentions are reflected in the organization. The study investigates a micro company where the founder is present in the daily business. We have analyzed how the control tools are shaped by cultural aspects by studying how culture has been implemented as a control tool. Method: The method consists of a multiple-choice method and takes the form of a simple case study. The empirical findings presented is collected through interviews, surveys and observation. Theoretical framework: The theoretical framework contains of theories about the structure of culture, the role of the founder in cultural control and theories of management control systems. Malmi and Brown's package (2008) will be used in conjunction with Andersson and Funcks (2017) control process to explain how the different controls can be used and how all of these are affected by organizational culture. Conclusion: The finding of this study shows how and that the founder has used culture as a control tool. It also appears that the values of the founder affect how the control tools are designed and used, and that the control tools are informal. The conclusion also shows that the founder's intentions are reflected to some extent in the organization.

Notre recherche est focalisée sur le rôle du contrôleur de gestion dans les compagnies d’assurance d’un pays appartenant à une région de perturbations économiques et politiques continues tel que le Liban.Ainsi, notre thèse vise à saisir les conditions dans lesquelles les sociétés d’assurance libanaises choisissent leurs pratiques de contrôle de gestion, et plus précisément à déterminer les différents facteurs de contingence qui peuvent influer sur la fonction contrôle de gestion des compagnies d’assurance au Liban. L’emploi de deux méthodologies a permis d’obtenir un éclairage approfondi des pratiques de contrôle de gestion dans les sociétés d’assurance au Liban. L’étude exploratoire menée auprès de sept compagnies d’assurance a mis en exergue l’existence de deux types de fonction contrôle de gestion, qui se distinguent par leur autonomie relative vis-à-vis de la direction générale de l’entreprise.Plus particulièrement, le rôle du contrôleur de gestion dépend de sa position dans la structure, et sa marge d’autorité varie selon son rattachement hiérarchique.Une typologie plus large est réalisée ensuite par une étude quantitative approfondie à l’aide d’un questionnaire, menée auprès de seize compagnies d’assurance libanaises. L’étude quantitative a apporté un éclairage plus précis en mettant en exergue l’existence de trois types du système de contrôle de gestion dans les sociétés d’assurance libanaises : le système de contrôle de gestion organisationnel, le système de contrôle de gestion partagé, et le système d’information général. L’adoption d’un de ces trois types diffère selon des facteurs de contingence comme la taille, l’internationalisation de la société, la nature de l’actionnariat…, mais aussi la conception de la fonction de contrôle de gestion par la gouvernance de l’organisation / Our research focuses on the role of the management controller in insurance companies in a country belonging to a region of continuous economic and political disturbances such as Lebanon.Thus, our thesis aims to capture the conditions under which Lebanese insurance companies choose their management control practice, and more specifically to determine the different contingency factors that can influence the management control function of insurance companies in Lebanon.The use of two methodologies has provided an insight into management control practices in insurance companies in Lebanon.The exploratory study conducted within seven insurance companies highlighted the existence of two types of management control functions, which are distinguished by their relative autonomy vis-à-vis of the company general management.More particularly, the role of the management controller depends on his position within the structure, and his authority margin varies according to his hierarchical connection.A broader typology is then carried out by a thorough quantitative study using a survey conducted among sixteen Lebanese insurance companies.The quantitative study shed more light on the existence of three types of management control systems in Lebanese insurance companies: the organizational management control system, the shared management control system, and the general information system. The adoption of one of these three types differs according to several contingency factors such as the company’s size, the internationalization of the company, the nature of the shareholding ..., and also according to the conception of the management control function designated by the governance of the organization

A tecnologia da informação (TI) transformou o mundo nas últimas décadas e suas contribuições no processamento e disseminação da informação provocaram mudanças radicais no modo de viver das pessoas e afetou profundamente a gestão e a estrutura das organizações. Neste novo cenário, a literatura de negócios vem apresentando registros de desperdício de investimentos na área de tecnologia da informação. As dificuldades em reconhecer valor nos investimentos em TI e os desafios enfrentados na gestão de equipes de desenvolvimento de software são aspectos considerados no problema a ser pesquisado, a saber: a área de TI carece de sistemas de controle gerencial que poderiam minimizar riscos de desperdício de recursos, de baixa produtividade ou de fracasso na implantação do sistema a ser desenvolvido?O objetivo geral desta pesquisa é investigar as dificuldades enfrentadas pelas equipes de desenvolvimento de software para avaliar se há ou não desperdício de recursos, segundo a percepção dos entrevistados e, ainda, se há ou não carência de controle gerencial. Investigar quais poderiam ser os indicadores mais adequados para um sistema de controle gerencial voltados para esta área de atuação da TI e mapear fatores de sucesso estão entre os objetivos específicos da pesquisa. Do ponto de vista metodológico, esta é uma pesquisa exploratória que adota o procedimento de estudo de caso baseado em análise qualitativa. Os resultados alcançados confirmam o problema de desperdício de recursos e de baixa produtividade nas equipes de TI da empresa analisada e apontam para a carência de mecanismos ou processos de controle gerencial. / Information technology (IT) has changed the way the world works in just a few short years and its contributions to information processing and dissemination led to radical changes in our everyday life and deeply affected the management and structure of organizations. In this new world, the business literature records many examples of wasted investments in the sector of information technology. The difficulties in recognizing value in IT investments and the challenges faced in managing software development teams are aspects in the problem to be investigated, which is: Does IT sector lack management control systems that could minimize the risks of waste resources, low productivity or failure in the implementation of the system to be developed? The objective of this paper is to investigate the difficulties faced by software development teams in evaluating whether there is waste of resources, as perceived by the respondents, and also whether there is a lack of management control. Among the specific objectives of this study, is an investigation of what might be the most appropriate indicators to a system of management control in this area of operations and a delineation of IT success factors are. From a methodological point of view, this is an exploratory research that uses the case study approach to qualitative analysis. The results confirm the problem of wasted resources and low productivity faced by the IT teams analyzed and indicate lack of mechanisms or processes of management control in this case study.

Bakgrund – Projekt är ett allt vanligare fenomen inom de flesta organisationer. Förekomsten av projekt har ökat under de senaste decennierna och de flesta organisationer bedriver idag någon form av projektbaserad verksamhet. Definitionen av ett projekt är att de ofta har ett specifikt syfte och begränsningar gällande tid och resurser. Projekts ökade popularitet märks även inom forskningen men det finns luckor rörande kunskap av hur styrsystem inom projekt förändras över projektets livcykel. Syfte - Syftet med studien är att bidra till ökad förståelse av på vilket sätt styrsystem inom projekt förändras över tid och hur det går att förklara med hjälp av projektens kontext. Metod – Studien är en kvalitativ flerfallstudie av projekt inom tre olika företag av varierande karaktär. Den generade datan bygger på semi-strukturerade intervjuer av projektledare på Region Östergötland, Saab och Scania. Studien utgår från en induktiv ansats. Slutsatser – Resultatet visar att styrning inom projekt i allra högsta grad är dynamisk och förändras under projektets livscykel. Resultatet visar även på att det finns liknande drag över hur styrsystem inom projekt förändras under ett projekts livscykel men att projektets miljö och syfte avgör hur styrningen utvecklas. Förändringarna av styrsystemet ser även olika ut beroende på om förändringen sker som svar på en oförutsedd händelse eller som en naturlig del av projektprocessen. / Introduction: Projects are an increasingly common phenomenon in most organizations. The presence of projects has increased in recent decades, and most organizations currently carry out some form of project-based activities. The definition of a project is that they often have a specific purpose and limitations regarding time and resources. Projects' increased popularity is also felt in research, but there are gaps about knowledge of how management systems within projects change over the life cycle of the project. Purpose: The purpose of the study is to contribute to a better understanding of how management systems within projects change over time and how it can be explained by the context of the projects. Method: The study is a qualitative multi-case study of projects within three different companies of varying character. The genetic data is based on semi-structured interviews by project managers in Region Östergötland, Saab and Scania. The study is based on an inductive approach. Conclusion: The result shows that management control systems in projects is highly dynamic and changes during the life cycle of the project. The result also shows that there are similar features of how management control systems within projects change during the life cycle of a project, but that the project's environment and goal determine what direction the change takes. Changes to the control system also look different depending on whether the change occurs in response to an unforeseen event or as a natural part of the project process.

Enligt teorin kan ett väl implementerat styrsystem anses vara en självklarhet för företag som verkar på dagens allt mer konkurrensutsatta marknad. Vidare har det samtidigt visat sig att styrsystem i många mindre företag sällan är till större nytta och att dessa företag således inte har ett formellt implementerat styrsystem. Syftet med denna studie är att undersöka hur mindre företag på grund av deras förutsättningar, använder mekanistisk och organisk styrning. Vidare syftar även studien att klargöra i vilken utsträckning som styrsystemet stämmer överens med deras förutsättningar. Den teoretiska referensramen består av två huvudsakliga teorier, contingency theory samt mekanistisk och organisk styrning. Genom att göra en fallstudie på ett mindre plåtföretag i tillverkningsindustrin, syftar denna studie att få en djupare förståelse för ett företags styrning och hur styrningen påverkas av företagets förutsättningar. De slutsatser som kan dras utifrån studien är att ett mindre företags förhållanden kan anses påverka företages styrning samt att situationsvariablerna speglar vilket styrsystem de använder. Fortsättningsvis kan däremot andra faktorer än de som undersökts i denna studie haft en påverkan på styrningen. Tilläggningsvis kan även de situationsvariabler som undersökts haft olika stor påverkan på styrningen. Ytterligare slutsatser är att mindre företag sällan är medvetna om att de format deras styrning efter deras förhållanden och att deras styrsystem snarare vuxit fram i takt med att deras förutsättningar har förändrats. / According to the theory, a well-implemented control system can be regarded as mandatory for companies that operate in today's increasingly competitive market. At the same time, it has also been found that smaller companies rarely benefit from management control systems (MCS), thus these companies do not have a formally implemented MCS. The purpose of this study is to investigate how smaller companies, due to their prerequisites, use mechanistic and organic MCS. Furthermore, the study aims to clarify the extent to which the MCS is in line with the contingencies. The theoretical framework consists of two main theories, contingency theory and mechanistic and organic MCS. By doing a case study on a small industrial company with support of interviews, this study aims at gaining a deeper understanding of a company's MCS and how it is affected by the contingencies of the company. The conclusions that can be drawn from the study are that the circumstances of a smaller company can be regarded as influencing companies' MCS. Additionally, the contingencies are also considered to reflect the MCS they use, although these contingencies might not be exhaustive and there might be other factors that can affect the MCS. Further conclusions are that smaller companies rarely consciously form their MCS according to their circumstances and it is more likely that they grow in line with the changes of the conditions.

Kandidatuppsats (2FE24E),​ ​Civilekonomprogrammet inriktning controller Titel: ​Styrning i all ära - ​En studie om strategi och ekonomistyrning i snabbväxande tjänsteföretag Författare:​ Ida Aggerstam & Josefin Johansson Examinator:​ Elin Funck ​Handledare:​ Lise-Lotte Kans Institution: ​Ekonomihögskolan vid Linnéuniversitetet i Växjö Bakgrund och problem: ​Snabbväxande företag står för en stor del av den totala tillväxten i ekonomin och har stor betydelse för landets ekonomi. När tillväxten ökar i företag krävs en mer formaliserad ekonomistyrning. Vissa företag har en uttalad strategi medan andras strategi framgår i organisationens handlingar. Vissa forskare menar att snabbväxande företag bör använda sig av formell ekonomistyrning medan andra forskare menar att de bör använda sig av informell styrning. Syfte: ​Syftet med studien är att få en djupare förståelse för strategi och ekonomistyrning i snabbväxande tjänsteföretag. Uppsatsen bidrar till att belysa likheter och skillnader i snabbväxande företags strategi och ekonomistyrning. Fokus i ekonomistyrningen ligger på formell- och informell styrning. Metod: ​En kvalitativ komparativ flerfallsstudie med semistrukturerade intervjuer ligger till grund för det empiriska materialet. I studien har tre företag intervjuats vilka uppfyller kriterier för att vara snabbväxande tjänsteföretag. Slutsats: ​Ett snabbväxande tjänsteföretags strategi kan vara uttalad och utformad av ledningen tillsammans med de anställda eller kan den framgå genom organisationens handlingar. Snabbväxande tjänsteföretags formella styrning är viktig för organisationens struktur, ansvarsfördelning, planering och kontroll medans deras informella styrning är viktig för de anställdas motivation, tillfredsställande arbetsuppgifter och organisationens personliga ledningsstil. / Bachelor thesis (2FE24E), Civilekonomprogrammet, controller Title:​ Control in all respects - ​A study of strategy and management control in fast-growing service companies Authors:​ Ida Aggerstam & Josefin Johansson Examiner:​ Elin Funck Supervisor:​ Lise-Lotte Kans Institution:​ School of Business and Economics at Linnaeus University in Växjö Background and problem:​ Fast-growing companies account for a large part of the overall growth in the economy and are of major importance for the country's economy. As growth increases in companies, a more formalized management control is required. Some companies have a pronounced strategy while others' strategies are reflected in the organization's actions. Some researchers argue that fast-growing companies should use formal management control while other researchers argue that they should use informal management control. Purpose: ​The purpose of the study is to gain a deeper understanding of strategy and management control in fast-growing service companies. The essay contributes to highlight similarities and differences in fast-growing companies strategy and management control. Focus in management control is on formal- and informal management control. Method:​ A qualitative comparative multivariate study with semi-structured interviews forms the basis for empirical material. In the study, three companies have been interviewed that meet criteria for being fast-growing service companies. Conclusion: ​A fast-growing service company's strategy may be pronounced and designed by management along with employees or may be reflected by the organization's actions. The formal management of fast-growing service companies is important for the organization's structure, division of responsibilities, planning and control while their informal management is important for employee motivation, satisfaction with duties and the organization's personal leadership style.

The Earth is facing many complex challenges. Social gaps between poverty and wealth are continuously growing, climate changes threaten the planet as well as its living creatures and the irresponsible human consumption goes on. Sachs (2015) mentions these issues as contribution to today’s existing unsustainable world and further argues that companies should take more responsibilities in the transformation process into a more sustainable world, where Herremans and Nazari (2016) identify industrial companies as the ones that should be the most responsible for sustainable actions. Furthermore, Lueg and Radlach (2016) argue that the usage of control mechanisms is a critical component of strategic sustainability actions. However, previous research has focused less on explaining how companies strategically work with sustainability, why this study aims at developing a deeper understanding of how industrial companies strategically take sustainable actions. Through ten qualitative semi-structured interviews within six industrial companies the study aims to achieve its purpose, with help of Elkington’s (1999) concept Triple Bottom Line (containing the dimensions profit, planet and people) and Malmi and Brown’s (2008) theoretical model of control mechanisms. The study shows that the strategic sustainable actions taken by industrial companies tend to differ depending on how long they have actively been working with sustainability. Initially the companies base their strategic sustainable actions on economic benefits and external pressure such as legislation and governmental verdicts, while companies who have been working longer with sustainable actions tend to voluntarily base their work on long-term visions of economic returns on sustainable investments. Further, the study shows that the control mechanisms culture and administrative functions tend to generate the most impact on sustainable actions. While the administrative functions expect to be more effective when implementing great changes in processes or routines, the culture tends to, due to its low abilities to change, be more helpful in the maintenance of sustainable behavior and values. / Planeten står inför många komplicerade utmaningar. Samhällsklyftan mellan rika och fattiga ökar, klimatförändringar hotar planetens och dess varelsers överlevnad och den mänskliga konsumtionen fortsätter att flöda. Sachs (2015) beskriver samtliga problem som bidrag till den ohållbara värld som idag existerar och menar vidare att företag kan spela en viktig roll i arbetet för en mer hållbar värld. Det torde enligt Herremans och Nazari (2016) vara industriföretag som i störst omfattning genom sin massproduktion bidrar till kritiska hållbarhetsproblem såsom global uppvärmning och människans överkonsumtion. Lueg och Radlach (2016) menar vidare att användning av styrfunktioner inom företag är en kritisk komponent i arbetet för en mer hållbar näringsverksamhet. Dock finns en avsaknad av tidigare studier som förklarar hur företag arbetar strategiskt med hållbarhetsfrågor. Genom den teoretiska ramen bestående av Elkingtons (1999) koncept Triple Bottom Line och Malmi och Browns (2008) modell för styrfunktioner samt empirisk insamling i form av tio kvalitativa semistrukturerade intervjuer, syftar studien till att skapa en förståelse för hur industriföretag arbetar strategiskt med hållbarhet. Studien visar att det strategiska hållbarhetsarbetet tenderar att skilja sig åt beroende på hur länge respondentföretagen arbetat aktivt med hållbarhetsaspekter. Initialt styrs företagens strategiska hållbarhetsarbete främst av ekonomiska fördelar samt extern påtryckning såsom lagstiftning och myndighetsbeslut, medan företag som arbetat längre tid med hållbarhet tenderar att frivilligt basera sitt hållbarhetsarbete mer på en framtidstro med visioner om långsiktig ekonomisk avkastning på hållbarhetsinvesteringar. Vidare visar studien att styrfunktionerna kultur respektive administrativa funktioner i olika syften tenderar att generera störst inverkan på hållbarhetsarbetet, varvid administrativa funktioner antas mer effektiva vid implementering av större förändringar i processer och rutiner. Kulturen antas å andra sidan, på grund av dess trögrörlighet, vara mer behjälplig i bevarandet av hållbara beteenden och värderingar.

Esta pesquisa investiga a relação entre estilo de liderança, definição de uso do sistema de controle gerencial (SCG) e inovação tecnológica. Fundamentado nas lideranças transformacional e transacional (Bass, 2008) e no modelo de alavancas de controle de Simons (1995a), este estudo explora o estilo de liderança como um antecedente da definição de uso do sistema de controle gerencial e o papel de seus diferentes tipos de uso (sistemas de crenças, interativo, diagnóstico e de restrições) na inovação tecnológica. A partir de um levantamento realizado com questionário eletrônico, os achados obtidos geram contribuições relevantes para a pesquisa em controle gerencial, ainda que não possam ser atribuídos de maneira generalizada, mas sim em relação a uma amostra de 164 empresas, a maioria de grande porte. Com emprego da técnica de modelagem de equações estruturais, foram encontradas evidências de que a liderança transformacional é um antecedente do uso interativo do SCG e do sistema de crenças. Este achado demonstra que o líder transformacional confere significado ao sistema de crenças e seu comportamento cria condições para que as informações geradas pelo SCG sejam revistas, questionadas e discutidas entre os membros da organização, favorecendo a identificação de estratégias emergentes. Os achados também indicam que os sistemas de crenças, interativo e de restrições influenciam positivamente a inovação tecnológica. Significa que três, dos quatro tipos de usos previstos por Simons (1990, 1991, 1995a), afetam a inovação, ou seja, as empresas que buscam inovar em seus produtos e processos devem investir: (i) na comunicação de valores e objetivos relacionados à inovação, (ii) em discussões que envolvam diferentes áreas e membros do negócio, considerando inclusive a possibilidade de interagir com agentes externos à empresa, e ainda, (iii) no estabelecimento de limites que especifiquem um campo de ação para os colaboradores, fornecendo foco e gerando condições para que as ações pretendidas sejam desenvolvidas. Os achados também confirmam que o setor econômico influencia a inovação tecnológica. Não foram obtidas evidências empíricas que suportem a hipótese de que a liderança transacional seja um antecedente da definição de uso dos sistemas diagnóstico e de restrições. Esperava-se que a liderança transacional tivesse influência, de alguma forma, sobre tais sistemas pelo fato de suas propostas serem condizentes com uma perspectiva de gestão mais rígida. Contudo, para a amostra analisada, isso não foi confirmado. A hipótese de que a definição de uso do sistema de controle diagnóstico influencia positivamente a inovação tecnológica também não foi confirmada, sugerindo que a inovação não está plenamente integrada ao SCG das organizações pesquisadas. Este achado indica que as empresas precisam melhorar seus modelos de gestão para que possam formalizar metas e objetivos específicos sobre inovação e identificar desvios em relação à estratégia pretendida. Em síntese, esta pesquisa expande o conhecimento sobre controle gerencial indicando as formas que as organizações fazem uso do SCG para promover a inovação e obter renovação estratégica. / This research investigates the relationship between leadership style, definition of management control system (MCS) use and technological innovation. Based on transformational and transactional leadership (Bass, 2008) and on the Simons\' (1995) levers of control model, this study explores leadership style as an antecedent of the definition of management control system use and the role of its different use types (beliefs, interactive, diagnostic and boundary systems) on technological innovation . From an electronic questionnaire survey, the findings obtained generate relevant contributions in management control research, even though they may not be assigned a generalized way, but in relation to a sample of 164 organizations, mostly large. With use of the technique of structural equation modeling, evidence that transformational leadership is an antecedent of the interactive use of the MCS and beliefs system were found. This finding demonstrates that the transformational leader gives meaning to the belief system and his behavior creates conditions so that the information generated by the MCS are reviewed, questioned and discussed among members of the organization, facilitating the identification of emergent strategies. The findings also indicate that the belief systems, interactive and boundary positively influence technological innovation. It means that three of the four types of uses provided by Simons (1990, 1991, 1995a) affect innovation, in other words, organizations seeking to innovate in its products and processes should invest : (i) in the communication of values and goals related to innovation, (ii) in discussions involving different areas and members of the business, including considering the possibility of interacting with external agents, and also (iii) in the establishment of boundaries that specify a field of action for employees, providing focus and creating conditions for the intended actions to be developed. The findings also confirm that the economic sector influences technological innovation. No empirical evidence supporting the hypothesis that the transactional leadership as an antecedent of the definition of use of diagnostic and boundaries systems were obtained. It was expected that transactional leadership had influence in some way, on such systems because their proposals are consistent with the prospect of tighter management. However, for the sample analyzed, it was not confirmed. The hypothesis that the definition of diagnostic control system use positively influences technological innovation was also not confirmed, suggesting that innovation is not fully integrated into the MCS of the surveyed organizations. This finding indicates that companies need to improve their management models to enable them to formalize specific goals and objectives on innovation and identify deviations from the intended strategy. In summary, this study expands the knowledge in management control indicating the ways in which organizations use their MCS to promote innovation and obtain strategic renewal.