As global competition becomes more fierce each day, in order for many corporations and organizations to respond to competitive pressures or technological advancements, they are forced to reduce costs or promote efficiency through downsizing, restructuring or merger. These organization changes result in involuntary modification of employee¡¦s jobs, which violates the psychological contracts between organization and the employee, causing employees to loose their sense of security. In recent years, new battleships have joined service in the navy. The Policy of Abridgement together with the policy of national defense procuring from the private sectors are also being enforced. These movements required the logistic capabilities of the defense logistics shipyard unit to implement restructuring and adjustment of human resources so as to meet the new mission requirements. Yet, being part of an organizations undergoing change, lack of job security becomes the atmosphere among employees, which is exacerbated by retirements reaching its peak in the next 3 years. This has been a great impact on the logistics organization of the navy. Therefore, it is imperative that the mechanisms by which job insecurity affects occupational stress, organizational commitment and employee responsive behavior be identified. Moreover, there is need to establish what leadership styles will effectively reduce the negative impacts of job insecurity, occupational stress and promote employee commitments to the organization, so as to lead a positive course of response from employees. Based on the above motivation and research objectives, in this study, maintenance staff of the defense logistics shipyard unit was investigated through a questionnaire survey. 482 questionnaires were returned from the 500 questionnaires distributed, from which 371 responses are valid, representing a 74.2% response rate. The survey data was analyzed by multivariate analysis using SPSS v.10 statistical software. The major results are as follows: 1. Job insecurity, as moderated by occupational stress, reduces the effect of emotions on employee responsive behavior. 2. Leadership styles with high relationship and high task, high relationship and low task, and, low relationship and low task, bear significant interfering effects on the relationship between job insecurity and employee responsive behavior toward problems. 3. Leadership styles with high relationship and high task, and, low relationship and low task, bear significant interfering effects on the relationship between occupational stress and employee responsive behavior toward problems.

Syftet med denna studie var att undersöka hur proffessionstillhörighet och antal copingstrategier respondenterna använder, påverkar skattad stress samt att studera hur arbetsfaktorer påverkar skattad stress. Totalt 84 personer, inom samma organisation, fördelade över två avdelningar med olika arbetsuppgifter - besvarade en enkätundersökning, om stress, coping och arbetsfaktorer. Resultatet av undersökningen visar på en tendens att de respondenter som använder sig av ett fåtal copingstrategier har en lägre skattad stressnivå, (borderline-signifikans), samt att avdelning inte påverkar antalet använda copingstrategier (dvs. ingen interaktionseffekt mellan antalet använda copingstrategier och avdelning). Resultatet visar även att arbetsfaktorerna, vilka delades upp i fyra kategorier; otydlig organisation och konflikter, individuella krav och engagemang, inflytande på arbetet samt konflikt mellan arbete och fritid, predicerar den skattade stressnivån och speciellt individuella krav och engagemang var den kategori som påverkade den skattade stressnivån.Nyckelord: / The purpose of this study was to examine how profession and number of coping strategies used by the respondents affected the estimated stress level and to study the impact on estimated stress level of work factors. 84 persons within the same organization, allocated over two different departments, with different tasks - responded to a survey, about stress, coping and work factors. The results of this study showed a tendency that people who use few coping strategies, showed a lower level of estimated stress (borderline significance), and the number of used coping strategies do not depend on department (i.e. there were no interaction effect between the number of used coping strategies and department). Furthermore, the result showed that work factors, which were categorized into four groups; vague organization, individual demands and commitment, influence over work, and conflict between work and spare time, predict the estimated stress level, especially the individual demands and commitment category affected the estimated stress level.

Negative interpersonal workplace behaviours are an important but relatively infrequently studied occupational-stressor. The present research investigated the connection between these behaviours and employee well-being. This work had two main goals. The first goal was to provide greater insight into when and why social interactions at work can be harmful to employee well-being. Consistent with this goal, theory and research were reviewed, and results from two field studies were presented suggesting that (1) disrespect is an important characteristic of interpersonal workplace events that can explain detriments to employee well-being, and (2) both individual and contextual moderators are relevant in this process. In a first study, disrespectful leader behaviours were shown to negatively relate to employee well-being independent of demanding, production-focused leader behaviours. In a second study, perceived disrespectfulness mediated the relationship between exposure to negative interpersonal behaviour and well-being; workplace norms, social support, control-related self-beliefs, and negative affectivity moderated associations within the mediation sequence. Given the importance placed on objective measurement methods in the occupational stress literature, the inherent difficulties in measuring social stressors objectively, and the widespread use of self-report instruments in the literature, the second main goal of this work was to approach greater objectivity in the measurements of self-reported negative interpersonal workplace interactions. A number of approaches were used toward this end, including the development of a more objective self-report measure of interpersonal workplace behaviours, as well as the use of aggregate variables and the investigation of moderated relations within multilevel frameworks. Implications of this work and directions for further research are discussed.

Negative interpersonal workplace behaviours are an important but relatively infrequently studied occupational-stressor. The present research investigated the connection between these behaviours and employee well-being. This work had two main goals. The first goal was to provide greater insight into when and why social interactions at work can be harmful to employee well-being. Consistent with this goal, theory and research were reviewed, and results from two field studies were presented suggesting that (1) disrespect is an important characteristic of interpersonal workplace events that can explain detriments to employee well-being, and (2) both individual and contextual moderators are relevant in this process. In a first study, disrespectful leader behaviours were shown to negatively relate to employee well-being independent of demanding, production-focused leader behaviours. In a second study, perceived disrespectfulness mediated the relationship between exposure to negative interpersonal behaviour and well-being; workplace norms, social support, control-related self-beliefs, and negative affectivity moderated associations within the mediation sequence. Given the importance placed on objective measurement methods in the occupational stress literature, the inherent difficulties in measuring social stressors objectively, and the widespread use of self-report instruments in the literature, the second main goal of this work was to approach greater objectivity in the measurements of self-reported negative interpersonal workplace interactions. A number of approaches were used toward this end, including the development of a more objective self-report measure of interpersonal workplace behaviours, as well as the use of aggregate variables and the investigation of moderated relations within multilevel frameworks. Implications of this work and directions for further research are discussed.

Nyckelord: Akutmottagning, sjuksköterska, tidsfaktorer, stress, välmående   Bakgrund: Stress och tidsbrist är vanligt förekommande inom sjukvården, och arbetet som sjuksköterska på akutmottagning genererar höga nivåer av stress.   Syfte: Att undersöka hur sjuksköterskor på en akutmottagning upplever att tidsbrist och stress påverkar deras välmående.   Metod: Kvalitativ studie där tolv stycken semistrukturerade intervjuer utfördes med sjuksköterskor på akutmottagningen på Akademiska sjukhuset. Intervjuerna analyserades med latent innehållanalys enligt Graneheim och Lundman samt Aaron Antonovskys hälsomodell.   Huvudresultat: Sjuksköterskornas intervjuer resulterade i fyra kategorier och tio underkategorier vilka tillsammans bildade två domäner och ett tema. Kategorier som erhölls var hanterbarhet, meningsfullhet, begriplighet samt brist på hanterbarhet. Sjuksköterskornas välmående påverkades positivt av stress som upplevdes som hanterbar, meningsfull och begriplig, medan välmåendet påverkades negativt av brist på hanterbarhet. Tidsbrist påverkade sjuksköterskornas välmående endast negativt.   Slutsats: Tidsbrist påverkade sjuksköterskornas välmående negativt, medan sjuksköterskorna upplevde att stress kunde ha både positiv och negativ inverkan på deras välmående. / Keywords: Emergency Service, Hospital, Nurse, Occupational stress, Time factors, Mental health.   Background: Stress and lack of time often occur in medical care treatment, and working as a nurse at the hospital´s emergency service generates high levels of stress.   Aim: To explore nurses´ perceptions about how lack of time and occupational stress at a hospital´s emergency service affect their mental health. Method: A qualitative study with twelve semi structured interviews with nurses were carried out at Uppsala University Hospital´s emergency service. The interviews were analysed with latent content analysis according to Graneheim and Lundman, and Aaron Antonovsky`s health model.   Main results: The interviews with the nurses lead to four categories and ten sub categories which altogether made two domains and one theme. The categories that were derived were manageability, meaningfulness, comprehensibility and lack of manageability. The nurses’ mental health was affected in a positive way by stress which was perceived as manageable, meaningful and comprehensable, while a lack of manageability affected the mental health in a negative way. Lack of time affected the nurses’ mental health only in a negative way. Conclusions: Lack of time affected the nurses´ mental health in a negative way, while the nurses experienced that stress could affect their mental health both in a positive and a negative way.

A healthy, productive and motivated police service is an important contributor to the stability and resulting economic growth and development of countries. Burnout is a recognised health risk in law enforcement agencies but notwithstanding the stressful nature of police work, relatively few studies focused on burnout of police officials. For this reason it seems necessary to investigate burnout in the South African Police Service (SAPS) in order to understand and predict this risk factor more effectively. The objective of this study was to establish to what extent burnout, job stress and personalay traits were related. We also wanted to find out which components of job stress and personality traits best predicted the components of bumout. A cross-sectional survey research design was used. The study population (N = 2153) includes samples of police officials across South Africa. The Maslach Burnout Inventory -General Survey (MBI-GS), Police Stress Indicator (PSI) and Personality Characteristics Inventory (PCI) were administered. Descriptive statistics, product- moment correlation coefficients and stepwise multiple regression analysis were used to analyse the data. The results indicated that burnout was significantly correlated to job stress and personality traits. Job stress and personality traits were also significantly correlated to one another. Multiple regression analysis showed that exhaustion is best predicted by stress due to job demands and lack of resources, introversion, low conscientiousness and low emotional stability. Cynicism was best predicted by stress because of job demands, lack of resources, police demands, low emotional stability and low conscientiousness. Professional efficacy was best predicted by low job stress, emotional stability, agreeableness as well as conscientiousness. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2005.

Tertiary institutions in South Africa are being called to account for the quality of education that they provide. Evidence suggests that staffs at all levels are working longer hours than in the past in order to adhere to the above-mentioned requirement. Non-academic personnel in universities are the key performers to establish service quality. They know that they have to support academic staff in their main roles of research and teaching at institutions of higher education. Different support personnel groups within a university experience distinct problems. The nature of the support personnel's work is continuous and demanding. Support personnel must deal with the dilemmas inherent in simultaneously administering, supervising instruction, being accessible, delegating and accepting responsibility. Multiple personal and professional qualities seem to be needed to carry out the job successfully. Not surprisingly, then, support personnel in tertiary institutions can be extremely prone to experience burnout and occupational stress. The objective of this research was to determine the relationship between burnout, strain and job characteristics and to determine whether dispositional optimism moderates the effect of job characteristics on burnout. A stratified random sample (N = 334) was taken of personnel working in universities in the North-West province. The Maslach Burnout Inventory - General Survey, the Health subscales of ASSET and the Life Orientation test (revised edition) were used as measuring instruments. Descriptive and inferential statistics were used to analyse the results. The results of the study showed that work overload and certain task characteristics (for example, no possibilities for independent thought and action) caused personnel to experience exhaustion as well as cynicism, which resulted in strain. On the other hand, certain task characteristics (for example, variety in work, adequate management and job security) were all linked to higher professional efficacy, which, in turn, resulted in less experienced strain. Exhaustion and cynicism, both of which are dimensions of burnout, were also significantly correlated. Dispositional optimism, however, was related to lower exhaustion and professional efficacy, which resulted in less experienced strain and burnout. Therefore, it seems that optimism moderates the effects of job characteristics on exhaustion. Recommendations were made for future research / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.

With the introduction of positive psychology the aim with organisational psychology shifted to finding the 'happy/productive' worker and focusing more on work wellness. Historically, working in a higher education institution has generally been considered relatively stress-free and highly satisfying. However, recently the world of work has started to change drastically, which also holds true for higher education institutions. Since 1994, the democratic post apartheid government of South Africa has attempted to redress the injustices of the apartheid era. One of the focus areas of redress is the educational system. This has resulted in a restructuring of the broad higher education system, which implies consequences for the governance of all tertiary institutions. This research focused on the total spectrum of wellness - from unwell-being (e.g. burnout and stress) to well-being (e.g. work engagement). The moderating effects of organisational commitment and affectivity were investigated in order to establish a work wellness profile that will serve as basis for a wellness programme within the work environment. The objectives of this research were to standardise the MBI-GS, UWES and ASSET for employees of higher education institutions as well as to develop and test a causal model of work wellness for this specific group. The research findings are set out as four separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional design, whereby a sample is drawn from a population at a particular point in time, was used. The data for this study were collected from 372 academic and administrative employees at a higher education institution in South Africa. The Maslach Burnout Inventory (MBI-GS), Cognitive Weariness Scale (CWS), Utrecht Work Engagement Scale (UWES), An Organisational Stress Screening Tool (ASSET), Job Characteristics Scale (JCS), Affectometer 2 (AFM) and a biographical questionnaire were administered. Descriptive statistics, correlations, analysis of variance, canonical analysis, multiple regression analysis and structural equation modelling were used. Structural equation modelling confirmed a four-factor model of burnout consisting of exhaustion, cynicism, professional efficacy, and cognitive weariness. The scales showed acceptable internal consistencies. Analysis of variance revealed differences in burnout for groups with different languages and different years of experience at the institution. A three-factor model of the three UWES dimensions of vigour, dedication and absorption was confirmed. Practically significant differences were found in engagement levels of employees in different language groups, those with different years of experience at the institution and between academic and administrative employees. Acceptable construct validity and internal consistency were found for the ASSET. Compared to normative data, the participants reported significantly high levels of physical ill health, psychological outcomes of stress, and perceived lack of commitment from the organisation. Analysis of variance revealed differences in occupational stress levels for all the biographical variables tested. Multiple regression analysis was used to determine the factors that predict burnout and work engagement. The results showed that engagement can be considered a positive indicator of employee wellness and that job resources and positive affectivity contribute to engagement. Work engagement was related to low burnout scores, while professional efficacy was associated with work engagement. Burnout and physical and emotional strain are negative indicators of employee wellness, while overload, negative affectivity and low levels of primitive affectivity contribute to burnout. Recommendations for the organisations and future research were made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004

With the introduction of positive psychology the aim with organisational psychology shifted to finding the 'happy/productive' worker and focusing more on work wellness. Working as an engineer has generally been considered challenging, but tough demands on today's engineers can cause exhaustion, which is due to a combination of personal stressors, job and organisational stressors. However, recently the world of work has started to change drastically - which also holds true for the engineering profession. One of the focus areas of redress is the work-related well-being of engineers, and specifically burnout, stress and work engagement. This research focused on the total spectrum of wellness - from unwell-being (e.g. burnout and stress) to well-being (e.g. work engagement). The moderating effects of organisational commitment and dispositional optimism were investigated in order to establish a causal model for burnout and engagement. The objectives of this research were to standardise the MBI and the UWES for engineers, to determine the occupational stressors of engineers and to develop and test a causal models of work-related well-being of engineers. The research findings are set out as four separate articles, each consisting of a brief literature overview and an empirical study. A cross-sectional research design with a survey as technique of data collection was used to achieve the objectives of this research. The study population consisted of 369 engineers. A biographical questionnaire, the Maslach Burnout Inventory - General Survey WI-GS), the Utrecht Work Engagement Scale (UWES), the Job Characteristics Scale (JCS), the Organisational Stress Screening Tool (ASSET), the Health subscales of the ASSET, the Organisational Commitment subscale of the ASSET, and the Life Orientation Test-Revised (LOT-R) were used. Descriptive statistics, correlations, analysis of variance, factor analyses, multiple regression analysis and structural equation modelling were used to analyse the data. A three-factor model of burnout, comprising exhaustion, cynicism and professional efficacy was confirmed. The internal consistencies of the scales were acceptable. The results obtained from comparing burnout levels of various demographic groups showed that practically significant differences existed between burnout of engineers with different levels of job satisfaction, age, years of experience and self-rated performance. Compared to normative data, participants reported lower levels of physical ill-health and psychological outcomes of stress. The most important stressors identified were work-life balance, work demands and work overload. The results do not support previous findings that commitment has a protective effect against the negative consequences of workplace stress. The buffer hypothesis of organisational commitment is not supported by the data. Structural equation modelling confirmed a model of work engagement, consisting of Vigour, Dedication and Absorption. These three factors had acceptable internal consistencies. The results showed that the self-rated performance and job satisfaction of engineers varied depending on their levels of work engagement. No demographic differences regarding engagement levels could be found between the different age groups, engineering environments, job levels and years of experience. A good fit was found for a model in which exhaustion mediated the relationship between job demands and ill-health, and work engagement (vigour and dedication) mediated the relationship between job resources and organisational commitment. The results suggested that the effect of a lack of job resources on exhaustion and the effect of job resources on work engagement depends on the level of dispositional optimism. Recommendations for future research were made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2005.

Stress among correctional officers is widespread, according to research studies and anecdotal evidence. The threat of inmate violence against correctional officers, actual violence committed by inmates, inmate demands and manipulation and problems with co-workers are conditions that officers have reported in recent years that can cause stress. These factors, combined with understaffing, extensive overtime, rotating shift work, low pay, poor public image, and other sources of stress, can impair officers' health, cause them to bum out or retire prematurely, and impair their family life. Despite these weaknesses and malfunctioning in correctional settings, many officers are still committed in their work, until they reach their set pension dates. Such officers show intense focus and high levels of enthusiasm. With the upcoming positive paradigm in Occupational Health Psychology, "positive" trends such as work engagement, organisational commitment and individual commitment are also common among correctional officers. The first step in the enhancement of total spectrum of work-related well-being, from unwell-being (burnout) to well-being (work engagement) is the successful diagnosis of stress, burnout and work engagement. However, it is important to use reliable and valid instruments to measure these constructs. The objective of this study in the Department of Correctional Services was to standardise an Organisational Stress Screening Tool (ASSET), an adapted version of the Maslach Burnout Inventory - General Survey (MBI - GS) and the Utrecht Work Engagement Scale (UWES) for correctional officers in South Africa, in order to determine their levels of occupational stress, burnout, work engagement, organisational commitment and ill health (based on their biographical characteristics), and to test a structural model of work wellness. A cross-sectional survey design was used, with stratified random samples (N = 897) taken of correctional officers in the 48 prisons in South Africa. An Organisational Stress Screening Tool, the Maslach Burnout Inventory - General Survey, the Utrecht Work Engagement Scale, the Job - Demands Resources Questionnaire, the Health and Organisational Commitment subscales of the ASSET, and a biographical questionnaire were administered. Cronbach alpha coefficients, exploratory factor analyses, multivariate analysis of variance (MANOVA), one-way analysis of variance (ANOVA), T-tests and multiple regression analysis were used to analyse the data. Structural equation modelling was used to test a structural model of work related well-being. Significant differences in stress levels based on biographical characteristics revealed a statistically significant difference regarding how correctional officers of different age groups experience stress as a result of job overload and commitment from the organisation towards its own employees. A practically significant difference between correctional officers aged 20- 30 and 50-60 years of age, concerning the experience of stress as a result of job control, was also found. Another statistically significant difference was found concerning how correctional officers with different years of experience in the current job experienced stress as a result of job overload and work relationships. Work relationships contributed to a statistically significant difference between correctional officers with different years of experience in the current prison. Statistically significant differences also existed with regard to the experience of stress between correctional officers with different ranks as a result of job overload and work/life balance. Lastly, no statistically significant gender differences were found among male and female correctional officers in South Africa. This finding on gender, is in contrast with most of the empirical research on gender differences, which suggests that women appear to experience higher levels of stress in comparison to males. Exploratory factor analyses with target rotations resulted in a three-factor model of burnout consisting of Exhaustion, Cynicism and Professional Efficacy. The scales showed acceptable internal consistencies and construct equivalence for two language groups (Afrikaans/English and African). Regarding the differences in the burnout levels between language groups, a significant effect of language on the combined dependent variable Burnout was revealed. Analysis of each individual dependent variable showed that there were no significant differences between the levels of Exhaustion and Cynicism in the two language groups. The two groups differed in terms of the level of Professional Efficacy, where the English/Afrikaans group showed higher levels of Professional Efficacy. No significant effect of qualification and rank on the combined dependent variable Burnout was found. However, the language groups (English/Afrikaans) and (Africans) differed in terms of the level of Exhaustion where the Africans showed higher levels of Exhaustion. Furthermore, there was a significant effect of job on the combined dependent variable Burnout. Significant differences existed between language groups as a result of the levels of Exhaustion, Cynicism and Professional Efficacy. Finally, compared to the normative sample, 32,4% of correctional officers experience high levels of Exhaustion, while 38,6% experience high Cynicism and 32,1% show low Professional Efficacy. Exploratory factor analyses with target rotations resulted in a one-factor model of work engagement, consisting of Vigour/Dedication. The scales showed acceptable construct and internal equivalence for two language groups (Afrikaans and English). Although no practically significant differences between language groups of correctional officers in South Africa were found, it did reveal statistically significant higher levels of work engagement for Africans as compared to the Afrikaans/English language group. Furthermore, regarding differences in engagement levels based on qualifications and ranks, the findings revealed a statistically significant difference based on qualifications, and not on rank. No significant gender differences were found. With regard to aspects that enervated work-related well-being, the model showed that job demands (overload) and lack of job resources had an impact on burnout. Burnout, furthermore, mediated the relationship between job demands and ill health among correctional officers. The structural model revealed that work-related well-being mediated the relationship between job resources and organisational commitment. Correctional officers were likely to be victims of burnout and consequently ill health when an increase in job demands is not matched with an increase in job resources. The availability of job resources lead to work-related wellbeing, which will turn into organisational commitment. Recommendations for future research were made. / Thesis (Ph.D. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.