Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:27Z No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-04-26T12:23:57Z (GMT) No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) / Made available in DSpace on 2018-04-26T12:23:57Z (GMT). No. of bitstreams: 1 RonyFigueredoCorreaDissertacao2017.pdf: 1636822 bytes, checksum: 65d1806cf9a20a854e939b358e7f656f (MD5) Previous issue date: 2017-12-14 / Research conducted by IPEA, in 2014, showed that 70% of Brazilian public institutions are in the early stages of implementing knowledge management - KM - and in this stage the KM is not able to produce benefits for the organization. Besides this low maturity index, there is little research on success cases in the implementation of KM in the Brazilian public administration. Faced with this scenario, this case study aims to investigate how the National Civil Aviation Agency (ANAC), an Brazilian federal public administration body, was successful in implementing knowledge transfer practices to improve the airworthiness certificate issuance process, reducing waiting time of issuing the certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study intends to compare the findings with the results of empirical studies found in the KM literature that indicates a positive relationship between KM, innovation and organizational performance. As a practical contribution, analyze how the implementation of knowledge transfer practices allowed a public organization to improve the performance of a critical process. / Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade, h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC), ??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo pretende comparar os achados com os resultados de estudos emp??ricos encontrados na literatura de GC que apontam uma rela????o positiva entre GC, inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.

通路商在「供應鏈」的角色，除了必須發揮原廠與客戶端中間橋樑之基本功能以外，尚須面對外部競爭及內部營運績效提昇之考驗。在面臨內外在環境的衝擊及市場的激烈競爭，通路商如何發展其競爭策略來厚植其競爭力，謀求生存利基，是一值得探討的問題。 本研究主要目的是在探討台灣半導體通路商之發展策略，透過對於國內有效問卷之180家通路商作分析，經有系統的收集與整理資料後，利用隨機效果的橫斷時間序列資料迴歸模式分析，結果顯示： 一、組織績效正差會增加通路商對於新產品與新客戶開發的發展策略。 二、組織績效負差會增加通路商對於新產品開發的發展策略，但減少新客戶開發。。 三、領導者的認知度需求度對於新產品與新客戶開發的發展策略有負向影響。 四、領導者的冒險傾向對於新產品與新客戶開發的發展策略有正向影響。 五、領導者的認知需求度對於績效差與新產品開發有調節效果。 六、領導者的冒險傾向對於績效差與新產品開發有調節效果。 / The role of distributor, basically, not only supply chain management but also “bridge” between suppliers and customers, Meanwhile, they encounter external competition as well as challenge of internal performance improvement. Beset by difficulties both at home and abroad as well as fierce competition, distributors need to modify their competition strategies in order to enhance their competitiveness and chip in the niche category they can rely on. It is worthwhile to understand how the semiconductor distributors in Taiwan keep their competitive capability under the challengeable situations. The aim of this study is to investigate the development strategy of Taiwanese small and medium distributors who exclusively manage semiconductor products. After the collection of 180 leader-company dyadic data, this study utilized the random-effects panel regression models to examine the hypotheses. The results showed： 1. The positive difference between organizational performance and past performance increased distributors’ development strategies of new product and new customer exploration. 2. The negative difference between organizational performance and past performance increased distributors’ development strategies of new product exploration but decrease new customer exploration. 3. Top leaders’ need for cognition had negative effect on both of new product and new customer exploration of development strategy. 4. Top leaders’ risk-taking propensity had positive effect on both of new product and new customer exploration of development strategy. 5. The need for cognition of a top leader had moderating effects on the relationships between performance differences and new product development. 6. The risk-taking propensity of a top leader had moderating effects on the relationships between performance differences and new product development.

Most theories that attempt to describe the relationship between corporate sustainability strategies and a company’s triple bottom line also make the assumption that there is insufficient evidence to produce generalizable conclusions. This study contributes to the overall body of knowledge, as there is a lack of significant generalizable knowledge on corporate sustainability strategies and a company’s triple bottom line. To provide a methodologically more rigorous review, we performed a meta-analysis on 18 scholarly articles from top-tier academic journals containing 64 experimental treatments that measured an observed (not self-reported) behavioural outcome, which yielded a sample size of 23,871 observations. Most studies combined multiple treatments, which preclude definitive conclusions on the most effective treatments. The findings suggest that there is a positive medium to strong relationship between sustainability-oriented strategies, for both reactive and proactive behaviours (Dyllick et al., 1997; Gminder et al., 2002), and a company’s “triple bottom line.” Furthermore, regardless of the firm type (e.g., multinational corporation or local establishment, emerging economy firm or developed nation business), proactive sustainability-oriented strategies tend to have a higher payoff than firms that adopt reactive sustainability-oriented strategies. This meta-analysis establishes a greater degree of certainty with respect to corporate sustainability strategies and a firm’s triple bottom line relationship than currently assumed by many business scholars. To conclude, the sustainability concept has significantly expanded the scope of measuring organizational performance according to economic, social, and environmental components (Robins, 2006), which are collectively described as the “triple bottom line.” Organizations have determined that specific products and processes can have serious environmental and social implications beyond providing typical economic benefits (Sarkis, 2001). Based on the results of this study, companies should develop more diversified sustainability strategies that will help them to identify and capture value (McMullen, 2001). The results demonstrate that sustainability can provide companies with a strategic advantage, which is vital for the organization’s long-term viability and success (Orlitzky et al., 2003). This study also examines the balance between reasonable return on investment and long-term organizational viability, which greatly impacts organizational decision-makers that contend with numerous stakeholder issues, pressure from environmental agencies, and increased social consciousness that affects workers, consumers, and communities. It supports the conclusion that being proactive in responding to these conflicting pressures and barriers helps organizations to achieve higher levels of performance.

La présente recherche a comme premier objectif d’étudier l’effet de la formation des ressources humaines sur la performance organisationnelle. Le concept de formation des ressources humaines, tel que considérée ici, comporte deux dimensions : l’intensité et l’incidence de la formation mesurées respectivement par la proportion des coûts investis et par la proportion d’employés formés. Les dimensions de la performance organisationnelle retenues sont la productivité et la rentabilité financière. Le second objectif de cette recherche est d’étudier l’effet modérateur du roulement du personnel dans la relation entre la formation et la performance organisationnelle. Les données de la présente recherche sont de nature secondaire. Il s’agit des données colligées par Jalette (1998) auprès de la Fédération des Caisses Desjardins de Montréal et de l’Ouest-du-Québec pour sa thèse de doctorat. Au total, 288 caisses ont été considérées pour la présente étude. Les analyses de régression multiple ont été effectuées dans le but de vérifier l’effet de chaque dimension de la formation sur chaque dimension de la performance organisationnelle. Quatre analyses de régression hiérarchiques nous ont permis de tester l’effet modérateur du roulement du personnel dans la relation entre la formation des ressources humaines et la performance organisationnelle. Les résultats de cette recherche indiquent que les relations examinées sont plus complexes qu’il n’y paraissait à première vue. Tout d’abord, l’effet de la formation sur la performance organisationnelle n’était pas significatif ou allait dans le sens contraire de nos attentes. Par contre, un effet modérateur significatif du roulement du personnel a été identifié dans trois régressions. Ainsi, la relation négative entre l’intensité de la formation et la rentabilité financière est moins prononcée dans un milieu où le roulement est élevé que dans un milieu où il est faible. Aussi, dans un milieu où le roulement est élevé, la relation entre l’incidence de la formation et la productivité est positive tandis qu’elle est négative dans un contexte où le roulement est bas. Ces deux effets modérateurs vont cependant dans le sens contraire à celui attendu. Cependant, l’hypothèse huit a été vérifiée : ainsi, dans un contexte où le roulement du personnel est élevé, la relation entre l’incidence de la formation et la rentabilité financière est négative tandis qu’elle est positive dans un contexte où le roulement est bas. / The first objective of the present research is to study the association between human resources training and organizational performance. The concept of human resources training, as considered in this study, includes two dimensions: intensity and incidence of training, respectively measured by the proportion of wage bills spent on training and the proportion of employees trained. The dimensions of organizational performance considered are the productivity and the financial profit. The second objective of this research is to study the moderating effect of the turnover in the relationship between training and organizational performance. The data in the present study were collected by Jalette (1998) during his doctoral studies. This data contain information collected from the Federation of Desjardins establishments from Montreal and West of Quebec. A total of 288 establishments were considered for this study. Regression analyses were conducted to verify if each of our dimensions of training has an effect on each dimension of organizational performance. We also tested, with four regression analyses, the presence of a moderating effect of turnover in the relationship between human resources training and organizational performance. The results of the present study indicate that the examined relations are more complex than they initially seemed to be. First of all, the effect of training on organizational performance was not significant or was contrary to our expectations. On the contrary, a significant moderating effect of turnover was identified in three regressions. In fact, the negative relation between intensity of training and financial profit is less pronounced in an environment where turnover is high compared to an environment where turnover is low. Also, in an environment where turnover is high, the relation between incidence of training and productivity is positive but it is negative in an environment where turnover is low. These two moderating effects are in the opposite direction than what we expected. However, our eighth hypothesis was verified : in an environment where turnover is high, the relation between incidence of training and financial profit is negative while it is positive in a context where turnover is low.

Notre recherche a pour but d’étudier la relation entre le roulement du personnel et la performance organisationnelle tout en mettant en évidence l’effet modérateur des pratiques de gestion des ressources humaines (GRH). De type empirique, cette étude utilise des données provenant de 241 caisses populaires Desjardins faisant partie de la Fédération des caisses Desjardins de Montréal et de l’Ouest-du-Québec dans le secteur bancaire. Notre étude repose sur les fondements théoriques d’Arthur (1994) et de Guthrie (2001) qui soutiennent qu’un roulement élevé dans les organisations diminue la performance organisationnelle. De plus, ces auteurs soutiennent que la stratégie de gestion des ressources humaines (GRH) adoptée par les organisations intervient dans le lien entre le roulement du personnel et la performance organisationnelle. C’est ainsi que, plus les organisations investissent dans leurs pratiques de GRH, plus les départs d’employés seront coûteux car celles-ci perdront alors les investissements faits et les retours attendus, ce qui affectera encore plus négativement la performance organisationnelle. C’est pourquoi, il apparaît nécessaire et intéressant de prendre en compte la gestion des ressources humaines comme contexte dans l’étude du lien entre le roulement du personnel et la performance organisationnelle. Nos résultats montrent que le roulement du personnel influence la performance organisationnelle. Plus particulièrement, nous constatons que le roulement du personnel diminue la productivité et augmente les coûts. Qui plus est, nos analyses ont décelé un effet modérateur des pratiques GRH. En effet, nous observons que l’impact du roulement du personnel sur la performance organisationnelle est plus nuisible pour les entreprises lorsque celles-ci implantent plus de pratiques de mobilisation. De plus, on observe que l’impact du roulement du personnel sur la performance organisationnelle est atténué lorsque les entreprises implantent plus de pratiques d’implication. Cette étude illustre bien la pertinence de tenir compte de la gestion des ressources humaines implantée dans les organisations afin d’expliquer de l’impact du roulement du personnel sur la performance organisationnelle. Ainsi, cette étude permet aux gestionnaires de mieux saisir l’effet du roulement du personnel sur la performance organisationnelle et de les aider à adopter les stratégies ressources humaines adéquates susceptibles d’influencer l’impact du roulement sur la performance de l’organisation. Mots clés : roulement, taux de roulement, performance organisationnelle, gestion des ressources humaines, productivité, efficience, rentabilité. / The purpose of this study is to examine the relationship between turnover and organizational performance, as well as to highlight the moderating effect of human resources practices on this relationship. This empirical research is based on sample of 241 Desjardins caisses populaires establishments, members of la Fédération des caisses Desjardins of Montréal and West of Québec in credit union sector. This study uses the theoretical framework of Arthur (1994) and Guthrie (2001) which suggests that turnover has a negative effect on organizational performance. Moreover, these authors suggest that human resources strategies will moderate in the relationship between turnover and organizational performance. In fact, the more organizations invest in human resources practices, the more employees’ departures are expensive because organizations lose this investment and the expected benefits related to it, which will, in return, affect organizational performance. Therefore, it would be relevant to consider the human resources strategies in the relationship between turnover and organizational performance. The results of the present study show a negative relationship between turnover and organizational performance. More precisely, we notice that turnover decreases productivity and increases costs. The moderating effect of human resources practices was significant. In fact, the effect between turnover and organizational performance is more negative when “commitment” human resources practices are implemented. Also, the association between turnover and organizational performance is attenuated when “involvement” human resources practices are implemented. This study illustrates the importance to consider human resources strategies in the organization to better qualify the impact of turnover on organizational performance. Therefore, this study might help management to adjust their human resources strategies to influence the impact of turnover on organizational performance. Key words: quit rate, turnover, organizational performance, human resources management, productivity, financial profit.

Most theories that attempt to describe the relationship between corporate sustainability strategies and a company’s triple bottom line also make the assumption that there is insufficient evidence to produce generalizable conclusions. This study contributes to the overall body of knowledge, as there is a lack of significant generalizable knowledge on corporate sustainability strategies and a company’s triple bottom line. To provide a methodologically more rigorous review, we performed a meta-analysis on 18 scholarly articles from top-tier academic journals containing 64 experimental treatments that measured an observed (not self-reported) behavioural outcome, which yielded a sample size of 23,871 observations. Most studies combined multiple treatments, which preclude definitive conclusions on the most effective treatments. The findings suggest that there is a positive medium to strong relationship between sustainability-oriented strategies, for both reactive and proactive behaviours (Dyllick et al., 1997; Gminder et al., 2002), and a company’s “triple bottom line.” Furthermore, regardless of the firm type (e.g., multinational corporation or local establishment, emerging economy firm or developed nation business), proactive sustainability-oriented strategies tend to have a higher payoff than firms that adopt reactive sustainability-oriented strategies. This meta-analysis establishes a greater degree of certainty with respect to corporate sustainability strategies and a firm’s triple bottom line relationship than currently assumed by many business scholars. To conclude, the sustainability concept has significantly expanded the scope of measuring organizational performance according to economic, social, and environmental components (Robins, 2006), which are collectively described as the “triple bottom line.” Organizations have determined that specific products and processes can have serious environmental and social implications beyond providing typical economic benefits (Sarkis, 2001). Based on the results of this study, companies should develop more diversified sustainability strategies that will help them to identify and capture value (McMullen, 2001). The results demonstrate that sustainability can provide companies with a strategic advantage, which is vital for the organization’s long-term viability and success (Orlitzky et al., 2003). This study also examines the balance between reasonable return on investment and long-term organizational viability, which greatly impacts organizational decision-makers that contend with numerous stakeholder issues, pressure from environmental agencies, and increased social consciousness that affects workers, consumers, and communities. It supports the conclusion that being proactive in responding to these conflicting pressures and barriers helps organizations to achieve higher levels of performance.

本研究以台北縣及桃園縣立案且以美語為主要托育方式之合格私立幼稚園(托兒所)之主管為對象，採取立意及滾雪球抽樣方式，選取台北縣私立幼兒園(園所數有七十五所)和桃園縣私立幼兒園(園所數有八所)共計八十三所。 研究目的有四：一、瞭解全美語幼兒園「市場導向」；「核心競爭能力」及「組織績效」的內涵及現況分析；二、探討不同「背景變項」的全美語幼兒園在「市場導向」、「核心競爭能力」及「組織績效」的差異情形；三、探討全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之間的相關分析；四、探討全美語幼兒園「市場導向」、「核心競爭能力」對「組織績效」之聯合預測力分析。 本研究採用「園所基本資料」問卷、「市場導向」、「核心競爭能力」及「組織績效」量表，採問卷調查為資料蒐集分法。研究結果發現如下： 一、全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」的內涵及現況分析 (一) 全美語幼兒園「市場導向」 在情報產生部分各題項的回答趨向於「大致符合」；在情報回應部分除了可透過同業的外聘教師獲知競爭者情報及定期(至少一個月兩次)對市場趨勢舉行會議研討兩個題項趨向於「有點符合」之外，其餘都趨向於「大致符合」；在情報傳播部分各題項的回答趨向於「大致符合」。 (二) 全美語幼兒園「核心競爭能力」 在創新能力的部分各題項的回答趨向於「大致符合」；在人資管理能力部分除了「經常辦理師資訓練(研習)以提升教師專業素質」趨向於「大致符合」之外，其餘各題項都趨向於「非常符合」；在策略管理能力部分各題項的回答趨向於「大致符合」；最後在行銷運籌能力的部分各題項的回答也趨向於「大致符合」。 (三) 全美語幼兒園「組織績效」 在「組織績效」(財務控管、顧客滿意、運作品質、學習成長)各部分之各題項的回答皆趨向於「大致符合」。 二、不同「背景變項」在全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之差異情形 全美語幼兒園在「市場導向」(情報產生、情報傳播、情報回應)、「核心競爭能力」(創新能力、人資管理能力、策略管理能力、行銷運籌能力)與「組織績效」(財務控管、顧客滿意、運作品質、學習成長)，不會因園所「基本變項」(規模、師生比、經營型態、兼營項目)之不同而呈現差異存在。 三、探討全美語幼兒園「市場導向」、「核心競爭能力」及「組織績效」之相關分析 全美語幼兒園「市場導向」與「核心競爭能力」之間具有正相關；全美語幼兒園「市場導向」與「組織績效」之間具有正相關；及全美語幼兒園「核心競爭能力」與「組織績效」之間具有正相關。 四、探討全美語幼兒園「市場導向」、「核心競爭能力」對「組織績效」之預測力分析 「核心競爭能力」(創新能力、人資管理能力、策略管理能力、行銷運籌能力)皆以「情報產生」為最大預測因子，其預測力在23%~54%之間；且在「組織績效」變項中的「財務控管」的最佳預測變項是「創新能力」；「顧客滿意」的最佳預測變項是「行銷運籌能力」；「運作品質」的最佳預測變項是「策略管理能力」；「學習成長」的最佳預測變項是「策略管理能力」；「組織績效整體」的最佳預測變項是「行銷運籌能力」。「核心競爭能力」變項中的「創新能力」、「策略管理能力」及「行銷運籌能力」為「組織績效」最主要的三個預測變項。 / This study selected 83 English immersion preschools ranging from Taipei and Taoyuan Counties from the purposive and snowball sampling techniques. The research aims are: 1. Exploring the contents and current situation of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools; 2. Exploring the significant differences of the Market Orientation,core competitive competence and organizational performance in the English Immersion Preschools across various background variables; 3. Examining the correlation relationship among the Market Orientation, Core Competitive Competence and Organizational Performance in the English immersion preschools; and 4. Examining the accutable variance in the organizational performance from the Market Orientation and core competitive competence in the English Immersion Preschools .The result findings are as followed: 1. The contents and current situation of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools. (1) The Market Orientation The items of the construct (Information Production) are approaching in the “almost agreement”; The items of the construct (Information Correspondance) approach in the “almost agreement”except two items such as getting the competitor’s information from the part-time teachers of counter parters; and regular meeting to the current marketing trend approaching to “somewhat agreement”. (2) The Core Competitive Competence The items of three constructs (Innovative Ability, Strategic Manament Ability and Marketing Coping Ability) in the English Immersion Preschools approach “almost agreement”; however, the items of the construct (Personnel Management Ability) approach higher hierarchy of scale—“agree strongly”. (3) The organizational performance The items of four constructs (Financial Control, Customer Satisfaction, Operating Quality and Learning Development) in the English immersion preschools approach “almost agreement”. 2. There are no significant differences existed in the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools across various background variables. 3. There is positive correlation relationship existed among the constructs of the Market Orientation, core competitive competence and organizational performance in the English Immersion Preschools. 4. “Information Product”can account for between 23% and 54% variances of the core competitive competence (Innovative Ability, Personnel Management Ability, Strategic Manament Ability and Marketing Coping Ability); Innovative Ability, Strategic Manament Ability and Marketing Coping Ability are the primary predictive variables to the “Organizational Performance”.

Existem fortes indícios de que os investimentos realizados em Tecnologia de Informação (TI) têm afetado positivamente o desempenho organizacional, mesmo sendo difícil mostrar e avaliar estes ganhos. A TI por si mesma não garante retorno à organização, mas sim a forma como ela é utilizada e gerenciada pelas mesmas. Entretanto, o modo como a TI é organizada e estruturada aparece como um dos problemas organizacionais mais difíceis de ser equacionado, ajudando a explicar porque muitas organizações obtêm diferentes resultados, utilizando, em muitos casos, a mesma tecnologia. Recentemente, surge na agenda dos executivos o termo governança de TI, buscando justificar e principalmente otimizar os investimentos realizados em TI. Embora alguns estudos tenham mostrado que empresas com bons modelos de governança de TI apresentam resultados superiores aos de seus competidores, as pesquisas científicas realizadas até agora não permitiram concluir se um desempenho superior da governança de TI se reflete no resultado financeiro da organização. Assim, buscou-se nesta tese de doutorado verificar se a governança de TI afeta o desempenho organizacional, investigando também qual a percepção dos executivos de TI quanto ao impacto dos mecanismos de governança de TI na gestão da TI. Para tal, foram realizados dois métodos distintos: um estudo de eventos e uma pesquisa survey. O estudo de eventos verificou se empresas que haviam adotado mecanismos formais de governança de TI melhoraram seu desempenho financeiro, examinando mudanças na performance antes e após a adoção, controlando as mudanças no desempenho através da média do setor. Já a pesquisa survey, realizada junto a executivos de TI de 81 empresas nacionais, verificou as relações existentes entre os diferentes mecanismos de governança de TI, o desempenho (percebido) da gestão da TI (avaliado pelos constructos alinhamento estratégico, valor da TI, gerenciamento de risco, gerenciamento de recursos, medidas de performance e accountability) e a utilização da TI pela organização. Os resultados permitiram concluir que as empresas com governança de TI melhoraram sensivelmente seu desempenho organizacional quando comparadas às demais empresas, especialmente no que se refere às medidas de rentabilidade (como ROA, ROE e Margem Líquida). Identificou-se, também, que o impacto desses mecanismos se potencializa com o tempo, ou seja, à medida que a sua implementação se torna mais madura, mais intensos são os seus benefícios. Vários mecanismos de governança de TI apresentaram correlação positiva significativa com os constructos referentes às áreas-foco da governança, sugerindo que quanto mais efetivos forem estes mecanismos, melhor será o desempenho da gestão da TI. Constatou-se, ainda, que quanto melhor o desempenho (percebido) da gestão da TI, mais eficaz tende a ser o uso da TI pelas organizações. / There are strong signs that Information Technology (IT) investments have positive impact on organizational performance; nonetheless, it has been very hard to show and evaluate these gains. IT by itself does not guarantee returns, but the way how it is used and managed by firms. However, the way IT is organized and structured represents one of the hardest organizational problems to be solved, helping to explain why firms can obtain different results using some times the same technology. Recently, it appears on the agenda of many organizations the concept of IT Governance in order to justify and mainly optimize IT investments. Some studies have shown that companies which have good IT Governance models generate superior returns on their IT investments than their competitors. However, there is no enough scientific research that confirms that an effective IT Governance results in a better financial organizational performance. Thus, we intended in this thesis verify if the adoption of Information Technology Governance practices affects the financial performance of companies, investigating too what are the IT executives perception about the impact of IT governance mechanisms on IT management. We proposed the combination of two different methods: an event study and a survey. The latter verified if companies which have adopted IT Governance mechanisms improve their financial performance, examining the change in financial performance pre and post adoption controlling for industry mean changes in performance. The former – applied to IT executives from 81 different firms – verified the existing relations among adopted IT Governance mechanisms, IT Governance domains of application performance (strategic alignment, value delivery, risk management, resource management, performance measurement, and accountability), and IT use. We found that companies which had adopted IT Governance mechanisms improved their organizational performance when compared to the control group, especially regarding about profitability measures (like ROA, ROE, and ROS). We still found that effects of IT Governance mechanisms’ adoption on financial performance are stronger in the following adoption year than the year where those mechanisms were adopted. Different IT governance mechanisms have showed positive relationship with IT Governance domains of application performance, suggesting the more effective they were, the better IT management will be. Finally, we found that better IT Governance performance leads to more effective IT use.

Submitted by Cabingano Manuel (vidal.manuel30@gmail.com) on 2014-05-02T15:11:54Z No. of bitstreams: 1 Sudmissão - Dissertação - PDF.pdf: 1902507 bytes, checksum: 83797f3b7c3b166451c33d0d18afb5ac (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2014-05-06T11:54:53Z (GMT) No. of bitstreams: 1 Sudmissão - Dissertação - PDF.pdf: 1902507 bytes, checksum: 83797f3b7c3b166451c33d0d18afb5ac (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2014-05-08T13:42:16Z (GMT) No. of bitstreams: 1 Sudmissão - Dissertação - PDF.pdf: 1902507 bytes, checksum: 83797f3b7c3b166451c33d0d18afb5ac (MD5) / Made available in DSpace on 2014-05-08T13:42:33Z (GMT). No. of bitstreams: 1 Sudmissão - Dissertação - PDF.pdf: 1902507 bytes, checksum: 83797f3b7c3b166451c33d0d18afb5ac (MD5) Previous issue date: 2014-03-28 / Neste Estudo de Caso, procuramos analisar em que abrangência a Televisão Pública de Angola está madura para implantação de um Sistema de Gestão voltado para a Qualidade, sendo a partida uma organização com características de uma empresa tradicional, ou seja, que nunca experimentou efetivamente nenhum Sistema de Gestão da Qualidade. Para chegarmos à resposta do nosso problema, utilizamos como instrumento de análise, o Modelo de Gestão da Excelência, da Fundação Nacional da Qualidade, assente numa análise qualitativa e quantitativa, fundamentada nos oito critérios da excelência da FNQ, utilizando como recurso de análise da maturidade, o software e-MEG, também da FNQ, que permitiu compreender o grau de maturidade da TPA e identificar os fatores críticos de sucesso na implantação de uma gestão da qualidade, na Televisão Pública de Angola. O nosso estudo é também um diagnóstico organizacional da TPA, pois lança alguns subsídios para auxiliar na redução dos fatores que inibem a implantação de Gestão da Qualidade, no único órgão público de Televisão de Angola. Importa referir que um maior investimento nos recursos humanos, maior controle e avaliação dos processos resultantes de um planejamento estratégico na base dos fundamentos da qualidade, alinhado à estrutura da organização, com foco numa governança para resultados impactantes na vida dos colaboradores, da sociedade e do meio ambiente em que a organização está inserida, são fundamentais para a materialização de uma gestão solidamente fundamentada na qualidade. / In this case study, we want to analyse to what extent Public Television of Angola (TPA) is ready to implement a new management system focused on quality, being an organization with characteristics of a traditional company, that is, a company that has never tried any system of quality management. To have an answer of our problem, we have used as research instrument the Model of excellence management of the National Quality Foundation based on qualitative and quantitative analysis and based on the eight FNQ criteria of excellence, using as resource of maturity analysis the software e-MEG, also from FNQ, which allowed to understand the level of maturity of TPA and identify the critical factors of success in the implementation of a quality management. Our study is also an organizational diagnosis of TPA as it launches some contribution to aid the reduction of some factors that inhibit implementation of a quality management, in the only public television station in Angola. It is worth stating that, a major investment of human resources, a bigger control and evaluation of processes resulting from a strategic planning based on fundamentals of quality, aligned with the organization structure, with focus on a governance for impacting results on employees’ life, the society and the environment in which the organization is, are essential for the materialization of a solid management based on quality.

Made available in DSpace on 2010-04-20T20:51:45Z (GMT). No. of bitstreams: 3 127147.pdf.jpg: 20119 bytes, checksum: a2fd4ab6fd6b053974a62d1b3b806e92 (MD5) 127147.pdf: 912844 bytes, checksum: e713d5718d2d450597c33130beb21773 (MD5) 127147.pdf.txt: 433044 bytes, checksum: 0fedbee5f5a92547544109efa5f7ff42 (MD5) Previous issue date: 2004-12-08T00:00:00Z / Esta pesquisa assenta-se num campo emergente dos estudos organizacionais e de estratégia: Cognição Gerencial & Organizacional (Managerial e Organizational Cognition, daqui em diante, MOC). Avanços teóricos e metodológicos no campo da Ciência Cognitiva têm viabilizado o acesso, mapeamento e análise de como indivíduos produzem sentido e agem de modo inteligente. A aplicação desse ferramental tem permitido a mensuração do que se convencionou chamar ‘complexidade cognitiva situacional’, ou seja, o grau de diferenciação e integração com que uma pessoa percebe determinada situação, problema, objeto ou fenômeno. Tem havido, no entanto, controvérsias sobre a relação entre essa variável e, em ultima análise, o desempenho do indivíduo na realização de uma atividade e no alcance de resultados. Enquanto alguns estudos têm encontrado apenas relações residuais, grande parte das pesquisas têm encontrado relações positivas, na forma de ‘U invertido’ ou, até mesmo, negativas entre complexidade cognitiva e desempenho. Nosso objetivo principal aqui é identificar como se deu essa relação na indústria siderúrgica no Brasil no período de 2001 a 2003. Para atingir esse objetivo estruturamos esta pesquisa como segue: no primeiro capítulo identificamos as principais bases teóricas e conceituais do campo. Advinda predominantemente da Filosofia, Sociologia e Ciência Cognitiva, essa base fornece os alicerces sobre os quais a Teoria de MOC, de um modo geral e esta pesquisa, em particular, se fundamentam. No capítulo seguinte apresentamos o campo de MOC em si, com especial ênfase sobre suas origens, processos cognitivos estudados, métodos de pesquisa e as principais relações causais exploradas. Em seguida apresentamos um estudo empírico realizado com dois experts e com os CFOs de três das principais companhias siderúrgicas no Brasil. Buscamos, primordialmente, identificar dois tipos de fenômenos nos dados obtidos: diferenças de complexidade cognitiva entre os experts e os executivos, e o tipo de relação existente entre a complexidade cognitiva dos executivos e o desempenho organizacional. Nesse capítulo apresentamos o problema de pesquisa, os objetivos da investigação, as hipóteses, a metodologia utilizada, os resultados e as análises. Finalmente, concluímos com alguns apontamentos em relação ao campo de MOC e à pesquisa empírica, avaliando algumas forças e fraquezas deste trabalho e sugerindo direções futuras de pesquisa nesse campo. / This research is rooted on an emerging field of the Organizational Studies and Strategy: Managerial and Organizational Cognition (hereafter, just MOC). Theoretical and methodological advancements in the field of Cognitive Science have made it possible to surface, elicit, map and analyze how individuals make sense of reality and act based on it in an intelligent way. The application of these tools has allowed the measurement of what is usually called the ‘situational cognitive complexity’ of an individual or, in other words, the degree of differentiation and integration a person notices in certain situations, problems, objects or phenomena. There has been, however, controversies about the relationship between cognitive complexity in one hand, and the individual's performance level while accomplishing an activity and reaching his goals in the other hand. While some studies have found just residual relationships, the majority of the research has found positive, inverted ‘U’ shaped or even negative relationships between cognitive complexity and performance. Our goal in this research is just to identify how these two variables behaved in the steel industry in Brazil from 2001 to 2003. To reach this goal we structured this research as follows: in the first chapter we identify the main theoretical and conceptual bases of MOC. The foundation over which the theory of MOC, in general, and this research, in particular, is based comes mainly from Philosophy, Sociology and Cognitive Science. In the second chapter we present the field of MOC itself, with special emphasis on its origins, cognitive processes studied, research methods used and main causal relationships explored. Then, we follow presenting an empiric study carried on with two experts and three CFOs of the main steel companies located in Brazil. We focused on identifying two different phenomena in the data obtained: differences in the situational cognitive complexity between the experts and the CFOs, and the type of relationship between the situational cognitive complexity of the CFOs and the performance of their companies. We also present the research problem, the goals of the investigation, its hypotheses, the methodology applied, the results obtained and their analysis. Finally, we wrap up with some notes about the field of MOC and its empiric research, pinpoint some forces and weaknesses of this work and suggest future research directions.