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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
51

A abordagem \"ecossistema\" em teoria organizacional: fundamentos e contribuições. / The \"ecosystem\" approach in organizational theory: foundations ans contributions.

Rodrigo Kazuo Ikenami 21 July 2016 (has links)
Este trabalho teve por objetivo avançar no entendimento acerca do constructo \"ecossistema\" quando aplicado na área da teoria organizacional, especificamente dentro do campo da gestão da inovação. A investigação desse termo foi considerada importante por despertar o interesse tanto da comunidade científica quanto dos empreendedores. Após uma revisão de literatura com as principais publicações sobre esse tema, percebeu-se que essa abordagem utilizava conceitos de outras teorias, principalmente da teoria de sistemas, cadeia de valor e teoria de rede. A partir dessa constatação, o estudo chegou a seguinte questão de pesquisa: \"Como a abordagem de Ecossistema explica - de maneira original em relação à cadeia de valor e a teoria de rede - a atividade empreendedora de base tecnológica em sua fase nascente?\". Dessa discussão, intuiu-se que a lógica de ecossistema propiciava maiores benefícios em momentos de instabilidade de um empreendimento, onde o caminho a ser perseguido era incerto. Essa característica, se confirmada seria de particular proveito para os empreendimentos inseridos nos chamados mercados dinâmicos, que são ambientes constantemente envoltos em incertezas. A fim de testar essa hipótese, foram formuladas quatro proposições: (P1) A lógica de ecossistema tem boa aderência em empreendimentos nascentes, pois ela consegue adaptar-se às mudanças que não foram previstas no escopo inicial do planejamento; (P2) A cadeia de valor, pelo fato de não considerar atores complementadores perde capacidade de avaliar um empreendimento em fase inicial; (P3) A cadeia de valor, por se tratar de uma ferramenta de análise de melhoria contínua, tem dificuldades para lidar com mudanças disruptivas, que altere seu estado estável; (P4) O mapeamento de uma rede pode ser difícil e custoso, dificultando sua execução prática. A investigação dessas proposições foi conduzida por meio de entrevistas semiestruturadas realizadas com quatro empresas nascentes de base tecnológica. Em relação à proposição (P1), concluímos que além da adaptação esperada da abordagem ecossistema perante as mudanças ocorridas na trajetória planejada do empreendimento, o ecossistema consegue ainda sugerir que metas concretas a serem perseguidas pelo empreendimento a fim de conseguir sobreviver e evoluir para os próximos estágios. A proposição (P2) também foi confirmada na pesquisa de campo, sugerindo que os atores complementadores são sim de relevância significante para que o cliente reconheça valor à oferta da firma focal. Além disso, esta pesquisa sugere ainda que de todos os complementos da sua oferta, devem ser monitorados com especial cuidado aqueles que estão na fronteira da inovação tecnológica. A proposição (P3) não pode ser verificada neste trabalho e a proposição (P4) precisa de maior verificação para uma conclusão segura. A pesquisa conclui com um posicionamento otimista em relação à abordagem \"ecossistema\", acreditando ser uma abordagem promissora para o gerenciamento de empreendimentos inseridos em ambientes de alta velocidade. Por se tratar de um estudo exploratório, sugere que as investigações não se encerrem neste trabalho, apresentando por fim alguns caminhos que podem ser aprofundados. / This dissertation is an attempt to push forward the knowledge boundary concerning the construct \"ecosystem\" placed in the organizational theory, precisely within the innovation management field. The investigation was considered important because it arouses the interest both of the scientific community than the managers and entrepreneurs. After the literature review, which included the most important publications about the theme, it came to our sight that this approach use concepts of different theories, mainly the system theory, the value chain and the network theory. Along with this finding, this study arrive to the following research question: \"How does the Ecosystem approach explains - in an original basis facing the value chain and the network theory - the entrepreneurship activity in technological startups?\". From this debate, an insight sparkles, saying that the ecosystem logic offers more benefits during the instability phases of a business, when the way to follow is uncertain. This feature, assuming to be right, would be particular useful for organizations placed in dynamic markets, which are environments surrounded by uncertainties. In order to test this hypothesis, four propositions were formulated: (P1) The ecosystem logic has good adherence in startups, because it can adapt to the changes that were not expected in the first planning scope; (P2) because the value chain do not consider the complementors, it loses capability to evaluate a business startup; (P3) the value chain is a tool for continuous improvement , and therefore, have difficulties to deal with disruptive changes that modifies an organization stable state; (P4) mapping a network is complex and costly, hampering its practical execution. The investigation of these propositions was conducted through semi structured interviews performed with four startups. Concerning to the proposition (P1), we concluded that beyond the adaptation expected in the first place, the ecosystem can also suggest objective goals to be chased so that the ecosystem can survive and evolve to the next stage. The proposition (P2) was also confirmed in the field research, suggesting that the complementors have significant relevance on the client\'s value perception regarding the focal firms\' offer. Besides, this research also proposes that not every complementors should be tracked from the focal firm, but only the ones that are at the technological innovation boundary edge. The proposition (P3) couldn\'t be verified in this study while the proposition (P4) needs more investigation to a reliable conclusion. The research concludes with a positive perspective about the ecosystem, believing it is a promising approach for organizations residing in high velocity markets. Since this is an exploratory study we strongly suggest that the investigations do not end in this dissertation, where is presented some possible paths so that this work can be continued.
52

Sales and Operations Planning Framework : How to balance demand and supply for a project-oriented and complex organization operating inthe aerospace and defence industry

Bergstedt, Malin January 2019 (has links)
One challenge organizations are facing in all industries is determining the likely events of the future and developing strategies to handle these challenges. Sales and operations planning are a decision-making process and tool that helps organizations to allocate resources not only to handle the challenges but also to take advantage of future conditions by balancing supply and demand. There is only a limited amount of framework and models available today. This project will divulge and reveal a new framework for sales and operations planning which has been developed in collaboration with an organization operating in the aerospace and defence industry. The basis of the framework consists of a monthly five step process that facilitates the organization in making decisions based on long term (five-years) organizational goals and tying them in with project specific needs. Ultimately, this will provide a centralized system in meeting current project specific demands whilst ensuring future operations are not compromised but enhanced. The company’s current sales and operations planning maturity level was evaluated and compared to the developed framework to find gaps of what needs to change for the company to have proactive sales and operations planning.
53

Dubbla uppdrag : En kvalitativ studie av två profilerade och integrerade folk- och skolbibliotek / <em>Double assignments </em> : <em>A qualitative study of two School and Public Libraries with a library profile </em>

Larsson, Helena January 2010 (has links)
<p>The aim of this master’s thesis is to examine libraries which combine the functions of school- and public library and to evaluate the staff’s experience and attitude towards a library profile with the emphasis on children and youth. The purpose of the study is also to examine how the libraries work with several tasks and functions within different target groups with different needs.</p><p>With new institutionalism and Scandinavian institutional theory the thesis examine the library as an organization and what influences the construction. With a model that describes how the library constitutes four different rooms in the society I investigate the different functions.</p><p>The methodology is qualitative with interviews of five persons of the staff, four librarians and one library assistant. The study examines how the staff that works at two libraries under similar conditions experiences their tasks. Both libraries have a library profile and are school- and public libraries.</p><p>The results show that it can be a problem to combine two working cultures, teachers and librarians, from a normative perspective and cause problems with roll definitions. A library profile can be defined as an adaption to the market and the local needs should be considered in order to succeed. The context of local circumstances within the district such as social conditions and working methods should also be considered. It’s important to analyze what the library can do to justify their activity. The survey also showed that the two libraries were very different from each other and that the staff thinks differently about the profile and is differently accepted by the staff.</p>
54

Politik des Projektmanagements : mikropolitische Analysen zu Entscheidungsprozessen in IT-Projekten / Politics of the project management : micro-political analyses to decision-making processes in IT-projects

Sühlo, Bertram January 2008 (has links)
In der hier vorliegenden Dissertation wurden anhand einer empirischen Fallstudie die Entscheidungs- und Aushandlungsprozesse zwischen Auftraggeber und Auftragnehmer in IT-Projekten analysiert und auf diesem Wege die Handlungszwänge des Projektmanagements beleuchtet. Damit sollte ein Beitrag zum näheren Verständnis der Eigendynamik von IT-Projekten und zur Wirkungsweise der gängigen Ansätze von Projektmanagement und QM geleistet werden. In dieser Arbeit wurden IT-Projekte und die Empfehlungen zum Projektmanagement aus politik- und organisationstheoretischer Perspektive beleuchtet, um Effekte begrenzter Rationalität, opportunistischen Verhalten und Inkrementalismus mit berücksichtigen zu können. Theoretische Ausgangspunkte für die Untersuchung sind auf der einen Seite die mikropolitischen Ansätze und auf der anderen Seite die Agenturtheorie. Gemeinsam ist diesen Ansätzen, die Auffassung, wonach das Handeln der Akteure in ergebnisoffenen, interdependenten Handlungskonstellationen stattfindet, in denen die Auswirkungen von Entscheidungen wenig bekannt sind und die benötigten Informationen den Akteuren in unterschiedlichem Maße zur Verfügung stehen. Bezüglich der Empfehlungen des Projektmanagements wurde auf Normen und Richtlinien sowie die Einführungs- und Praxisliteratur zum Projekt- und Qualitätsmanagement und zur Verwaltungs- und Organisationsberatung Bezug genommen. Die Fallstudie bezieht sich auf ein Realisierungsprojekt zur Einführung eines Personalmanagementsystems in einem Ministerium und seinen nachgeordneten Behörden. Das Projekt fand im Rahmen eines umfassenden Modernisierungsprogramms nach dem NSM statt und legte erstmals einen Schwerpunkt auf das Personalmanagement. Das Vorhaben war ursprünglich in drei Phasen von jeweils einem Jahr Laufzeit geplant. Mit der Realisierung wurde ein Konsortium aus drei Firmen beauftragt. Die Studie bezieht sich auf die erste der drei Phasen der Systemeinführung, die Pilotierungsphase in drei Pilotbehörden. Diese Phase beanspruchte insgesamt zwei Jahre und acht Monate und hatte damit ein Jahr und acht Monate Verspätung vor allem wegen wechselnden Ziel- und Aufgabenstellungen durch das Ministerium und aufgrund interner Steuerungsdefizite und Entscheidungsblockaden auf beiden Seiten. Die Entwicklung einer Schnittstelle in die Personalabrechnung wurde erfolglos abgebrochen. Hauptergebnis der Arbeit ist, dass die Anwendung von Methoden und Instrumenten, die in den Projektmanagement-Leitfäden bereitgestellt werden, stets den jeweils individuellen Interessen der Akteure unterliegen und als Bausteine der akteursspezifischen Strategien fungieren. Dabei führen insbesondere Strategien der Unsicherheitsabsorption, die auf die gegenseitige Kontrolle von Auftraggeber und Auftragnehmer hinauslaufen, zu unproduktiven, sich selbst verstärkende Blockadezyklen („Circuli vitiosi“), aus denen die Akteure nur durch Strategiewechsel ausbrechen können. Zwischen Auftraggeber und Auftragnehmer besteht eine strukturelle Informationsasymmetrie, weil der Auftragnehmer über die fachlichen-technischen Aspekte und über den aktuellen Projektstand besser informiert ist als der Auftraggeber. Gleichzeitig besteht jedoch auch eine entgegen gesetzte Entscheidungsasymmetrie, bei der der Auftraggeber formale Entscheidungsbefugnisse an sich ziehen kann und im Konfliktfall über das größere Drohpotenzial verfügt. Diese wird durch die Rechtsform des Werkvertrags verstärkt. Die Leitfäden des Projektmanagements werden hierbei zwar angewendet, doch die Anwendung beschränkt sich auf fachlich-operative Aspekte der Projektdurchführung, in denen die Empfehlungen einen hinreichenden Konkretisierungsgrad erreicht haben. Nur unzureichend umgesetzt werden jedoch die Empfehlungen zu politisch-strategischen Problemen, deren Anwendung entweder einen komplexen strategischen Entscheidungsprozess erfordert oder zwischen den Vertragsparteien strittig ist. Als äußerst kritisch lässt sich vor allem der Umgang mit dem Leistungsumfang im Projektverlauf bezeichnen, die von Seiten des Auftraggebers häufig im Projektverlauf verändert wird. Hier kollidiert das Gebot der Unabänderlichkeit der Leistungsbeschreibung mit den vitalen Interessen des Auftraggebers, und es zeigt sich anhand der Fallstudie, dass die vertrauensvolle Zusammenarbeit beider Vertragsparteien nötig ist, um zu eine befriedigenden Lösung zu gelangen. Gelingt dies nicht, so kann das Projekt nur mit Hilfe so genannter starker Ideologien wie dem NSM in einer Art Krisenmanagement fortgeführt werden, bedarf aber dann der strategischen Neuorientierung z.B. in Form von Personalwechsel oder Reorganisationen. Im Fallstudienprojekt hat sich herausgestellt, dass, eine Analyse der spezifischen Akteursstrategien (Policy-Analyse) den Akteuren helfen kann, die Ausgangskonstellationen besser zu verstehen und die eigene Strategie auf ihre Konsens- oder Durchsetzungsfähigkeit hin zu justieren. Hier halten die Leitfäden zum Projektmanagement jedoch keine befriedigenden Handlungsanweisungen bereit. / In the here available thesis on the basis of an empirical case study the decision making processes between clients and contractor in IT-projects were analyzed and in this way the compulsions to act of the project management were lit up. Thus a contribution should be made to the closer understanding of the self-dynamics of IT-projects and to the impact of the usual beginnings of project management and quality management. In this work IT-projects and the recommendations regarding the project management were lit up out of politics-scientifically and organization-theoretical perspective, in order to be able to consider effects of limited rationality, opportunistic behaviour and incrementalism. Theoretical starting points for the investigation are on the one side the micro-political approaches and on the other side the agency theory. These approaches have the conception in common according to which acting of the participants takes place in result-open, interdependent action constellations, in which the effects of decisions are few known and the needed information is available to the participants in different degree. Concerning the recommendations of the project management on standards and guidelines as well as the introduction and practice literature to the project and quality management and for the administrative and system information purchase was taken. The case study refers to a realization project for the introduction of a personnel management system in a Ministry and its subordinate authorities. The project took place in the context of a comprehensive modernization program according to the New Public Management and put for the first time an emphasis on the personnel management. The project was originally planned by in three phases in each case one year running time. The realization a consortium of three companies was assigned. The study refers to first of the three phases of the system introduction, the pilot phase with three pilot authorities. This phase lasted altogether two years and eight months and had thereby one year and eight months delay particularly because of changing a setting of tasks and goal by the Ministry and due to internal control deficits and decision blockades on both sides. The development of an interface into the personnel account was unsuccessfully cancelled. Main result of the work is that the use of methods and instruments, which are made available in the project management manuals, are always subject to the individual interests of the participants and the participant-specific strategies. Thereby particular strategies of the uncertainty absorption, which come down to mutual control of client and contractor, lead to unproductive, intensifying blockade cycles („Circuli vitiosi “), of which the participants can break out only by changes of strategy. Between clients and contractors a structural information asymmetry exists, because the contractor is better informed about the technical-technical aspects and about the current project conditions than the client. At the same time however also a contrarious decision asymmetry exists, with that the client can accroach formal powers of decision making and has the larger threat potential available in the conflict situation. This is strengthened by the legal form of the fixed price contract. The manuals of the project management are here used, but application is limited to technical-operational aspects of the implementation of the project, in which the recommendations achieved a sufficient concretisation degree. However the recommendations are only insufficiently applied regarding politico strategic problems, whose application either require a complex strategic decision-making process or is contentious between the Contracting Parties. Extremely critical is above all designated the handling of the scope definition within the project course, which is changed by the client frequently in the course of the project. Here the requirement of the unalterability of the performance specification collides with the vital interests of the client, and it shows up on the basis the case study that the trusting co-operation of both Contracting Parties is necessary, in order to arrive at a satisfying solution. If this does not succeed, then the project can be continued only with the help of strong ideologies such as the New Public Management in a kind of crisis management, it requires however then the strategic re-orientation e.g. in the form of personnel change or reorganizations. In the case study project it turned out that, an analysis of the specific participant strategies (Policy analysis) can help the participants to understand the output constellations better and to adjust the own strategy on its penetration ability or consent. Here the manuals hold no satisfying procedural instructions ready to the project management however.
55

Dubbla uppdrag : En kvalitativ studie av två profilerade och integrerade folk- och skolbibliotek / Double assignments : A qualitative study of two School and Public Libraries with a library profile

Larsson, Helena January 2010 (has links)
The aim of this master’s thesis is to examine libraries which combine the functions of school- and public library and to evaluate the staff’s experience and attitude towards a library profile with the emphasis on children and youth. The purpose of the study is also to examine how the libraries work with several tasks and functions within different target groups with different needs. With new institutionalism and Scandinavian institutional theory the thesis examine the library as an organization and what influences the construction. With a model that describes how the library constitutes four different rooms in the society I investigate the different functions. The methodology is qualitative with interviews of five persons of the staff, four librarians and one library assistant. The study examines how the staff that works at two libraries under similar conditions experiences their tasks. Both libraries have a library profile and are school- and public libraries. The results show that it can be a problem to combine two working cultures, teachers and librarians, from a normative perspective and cause problems with roll definitions. A library profile can be defined as an adaption to the market and the local needs should be considered in order to succeed. The context of local circumstances within the district such as social conditions and working methods should also be considered. It’s important to analyze what the library can do to justify their activity. The survey also showed that the two libraries were very different from each other and that the staff thinks differently about the profile and is differently accepted by the staff.
56

Försvarsmaktens arbete med processorientering : att göra rätt saker på rätt sätt!

Jönson, Andreas January 2011 (has links)
Uppsatsen, som tar avstamp i Ekonomistyrningsverkets kritik från 2008 och 2010, handlar om hur Försvarsmakten kan arbeta med processorientering för att möta Ekonomistyrningsverkets kritik avseende styrning och kontroll av organisationen. Intervjuer har genomförts med Högkvarterets analyschef på PlanEk och med kvaliteschefen på Södra Skånska Regementet P7 i Revingehed. Resultatet visar att det är stora skillnader mellan förbandet P7 och Högkvarterets syn på processorientering. Utbildning och en gemensam vision om processorienteringen kan vara nyckeln för att Försvarmakten ska vara en organisation som nyttjar processorienteringen på ett effektivt sätt / The essay, which have The Swedish National Financial Management Authority criticism from 2008 and 2010 as a starting- point, deals with the question how Swedish Armed Forces can adopt Business Process Orientation in order to respond to the criticism mentioned above. Interviews have been carried out at Armed Forces Headquarters (Head of Analysis at PlanEk) and South Skåne Regiment P7 (Quality Manager). The result of the study shows major differences between South Skåne Regiment and Armed Forces Headquarters referring to Business Process Orientation. Education and a common vision of what business process orientation is all about may be the key to how Swedish Armed Forces can use the Business Process Orientation to reach efficiency.
57

Omvårdnad och organisationsstruktur : En odelbar helhet / Nursing and organizational structure : An indivisible integrality

Koraca, Karin, Lückander, Staffan, Norrman, Anders January 2011 (has links)
Komplexitetsteori ger ett nytt synsätt på hälso- och sjukvårdens organisation, vilken beskrivs som ett komplext adaptivt system, vars ingående delar står i en inbördes relation till varandra och interagerar i dynamiska, icke linjära mönster. Detta synsätt kontrasterar mot det mer traditionella som ser sjukvården som en hierarkisk och linjär organisationsstruktur. Denna litteraturstudie har som syfte att beskriva hur omvårdnad kan påverkas av en organisationsstuktur präglad av teorin om komplexa adaptiva system. Elva artiklar granskades och analyserades, varvid fyra teman framträdde: ledarskap och medinflytande, samverkan, intellektuell mångfald och informationsflöde. Resultatet visar att omvårdnadsproblem uppmärksammades och åtgärdades snabbare på enheter som organiserats med fokus på medarbetarnas delaktighet och där ledarskapet främjat en hög grad av samverkan inom och mellan vårdens olika professioner samt verkat för ett klimat där alla medarbetare fritt kunde framföra och delge sina åsikter. Komplexitetsteoretiska resonemang ger således nya insikter om hur hälso- och sjukvården kan organiseras för att optimera patienternas välbefinnande och hälsa. / Complexity theory provides a new view on the organization of healthcare, which is described as a complex adaptive system. The integrated parts of this system are interconnected in dynamic, non linear patterns. This contrasts to the traditional way of viewing an organization as hierarchal and linear. The aim of this literature study was to describe how an organizational structure based on complex adaptive systems theory can impact nursing. Eleven articles were examined, revealing four themes: leadership and participation, collaboration, cognitive diversity and information flow. The result showed improved nursing quality and patient outcomes in units organized with a focus on staff participation, a leadership promoting interdisciplinary collaboration and a climate where all employees were free to express and share their opinions. Complexity theory provides new insights how the organization of health care can optimize patients' health and wellbeing.
58

Närliten blir stor : ett företag på väg ut på den globala marknaden / When Small Becames Big : A company on its way out on the global market

Andersson, Susanne, Eriksson, Miriam January 2002 (has links)
<p>This is a study about a company in Norrköping, called Stadium AB, and its first steps into the global market. We have studied how the conditions of the company have changed during their expansion. </p><p>This study is not written from the viewpoint of business economics, it is rather a study from a cultural and social studies perspective. </p><p>The study deals with subjects such as the globalization of society, organizational theories and leadership. </p><p>The empiric material consists of Stadium’s staff magazine Tracks, the company’s swedish homepage on the Internet and an interview with Sussi Calås-Jonsson, Chief of the Department of Information at Stadium AB. </p><p>A primary conclusion is that companies like Stadium have to adjust themselves to the demands of the customers. Stadium has chosen to create a “Code of Conduct”, which indicates the company’s standpoint when it comes to environmental issues. It also indicates that fur is no longer used in the company’s products. Another conclusion is that the companies on the global market should be aware of the fact that their outgoing information can be interpreted different in different parts of the World.</p> / <p>Uppsatsen handlar om ett företag i Norrköping, som heter Stadium AB, och dess väg ut på den globala marknaden. Vi har studerat hur företagets förutsättningar har förändrats i takt med deras expansion. </p><p>Då uppsatser av detta slag oftast skrivits ur ett företagsekonomiskt perspektiv, har vi valt att belysa våra frågeställningar ur ett kultur- och samhällsperspektiv. Viktiga begrepp som tas upp i uppsatsen är globalisering, organisationsteori och ledarskap. </p><p>Det empiriska materialet består av Stadiums personaltidning Tracks, företagets svenska hemsida på Internet samt en intervju med Sussi Calås-Jonsson, informationschef på Stadium AB. </p><p>En viktig slutsats är att företag som Stadium är/blir tvungna att anpassa sig efter kundernas krav. Stadium har valt att skapa en ”Code of Conduct”, som innebär att företaget tar ställning för miljön och att de inte använder päls i sina produkter. En annan viktig slutsats är att företagen på den globala marknaden bör vara medvetna om att information som skickas ut kan uppfattas olika i olika delar av världen. </p>
59

The people’s web : government as nexus

Newell, Angela Marie 11 November 2013 (has links)
With the advent of new interactive Internet technologies in government, a move from the transactional loop of electronic government to a more web-like structure of interaction is anticipated for government information systems. It has been argued that that web-like structure of information systems will dictate a new organizational form for government organization. Explored within the dissertation are two primary research questions. The first research question relates to understanding the nature of adoption of new interactive Internet tools in government agencies and whether that adoption differs from the adoption process for transactional systems. To understand the nature of interactive technology adoption, presidential directives, legislation, and laws implementing transactional and interactive information systems are evaluated. Discovered in evaluation are the motivating factors in technology adoption and related technology adoption and organizational outcomes. Accompanying that evaluation is an exploration of the new technologies being used by government agencies as a part of the technology adoption process. To understand the nature of the differences in infrastructure of information systems associated with transactional information technologies and interactive information technologies, a series of case studies were developed. For each case, an exploration of the technology implemented and a map of the Internet architecture for the technology were constructed. Findings suggest that the adoption process and the information system architecture of transactional and interactive technologies are different. Though it is too early in the adoption and implementation process to discern any impacts to the government organization, the technology adoption and implementation is couched in larger organizational theory. Extrapolations are made to address the future form of the government organization and policy outcomes for continued implementation of interactive systems and the organizational impacts are discussed. The second research question relates to the value associated with the implementation of new interactive Internet technologies. To understand any value associated with implementation of technologies, a qualitative assessment of the value conversations within government agencies was conducted, an assessment of citizen value ranking of data was undertaken, and a quantitative analysis of differences in customer service scores given the use of interactive information technologies is conducted. This analysis is triangulated against a historical evaluation of increasing and decreasing scores and an exploration of specific evaluations conducted for interactive technology projects. Findings suggest that that there is value in implementing interactive Internet technologies. However, that signal is weak. A suggestion of research is that evaluation metrics be developed to understand the value of implementing of interactive technologies. Policy suggestions are outlined for technology value evaluation. The concluding outcome of the dissertation is a suggestion of a path forward for interactive Internet technology development in government and an argument for the construct of the emerging organizational structure associated with information organizations. / text
60

Institutionalisering på hemmaplan : En idés resa i den sociala barnavården / Institutionalization at home : An ideas journey into the child welfare

Ahlgren, Thorbjörn January 2014 (has links)
This thesis describes and analyses in three substudies how home-based measures for children are expanding and why an open care idea are established as part of the Swedish child welfare. The first substudy describes the national increment of what today can be considered as a treatment policy – non-institutional care in child welfare. The results are analysed with Kingdon's agenda setting theory and shows that the factors of what Kingdon describes as problems-, politics- and policyflow influenced the national increment. Significant mechanisms have primarily been, the profession, the society's concerns for socially disadvantaged children, negative experiences of institutionalisation and a political position to deinstitutionalise all care. The second substudy focuses on how knowledge and research contributes to ideological, professional, and organizational change in child welfare by analysis of Research &amp; Developments reports and articles from the professional journal Socionomen. Based on the neo-institutional concepts of organisational fields and isoformism the study's results shows that a consequence of adaptation strategies and "rationalized myths" are a number of similarities in how home-based measures are organized and which measures that are used. The third substudy, a case study, analyses how we can understand a local development of ideas in social services for children with concepts from neo institutional theory. Interviews and municipal documents are analysed and shows that the local translation of an open care idea is characterized by discretion, personal preferences and action and affects the choice of method and organization. The study also shows a political mistrust of institutional care while there is at the same time political confidence in the individual social worker's ability to find solutions that allow non-institutional measures to be an alternative to institutional care. An overall conclusion of the thesis is that there is now a treatment policy in social services for the children, which involves extensive efforts at home and it has led to that more children receive support from social services. One result of non-institutional care increment is that it led to increased costs for municipalities for intervention for children and young people when out-of-home care has not decreased. Another general conclusion is that translation and adaptation of ideas to local contexts is something that generally fits street-level bureaucrats need for discretion.

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