Выпускная квалификационная работа состоит из введения, двух глав, заключения, библиографического списка, приложений. Во введении раскрыта актуальность цифровых методов обучения и развития персонала, определены цели и задачи работы, её практическая значимость. В теоретической части представлены основные понятия, цели, задачи и методы обучения и развития персонала в эпоху цифровизации. В практической части описывается общая характеристика исследуемой организации, состава и управления персоналом, представлены результаты исследования существующей системы обучения и развития персонала на примере ООО «ФедералПресс», разработаны практические рекомендации по внедрению цифровых методов в систему обучения персонала. В заключении подведены итоги исследования в соответствии с поставленными задачами. / The final qualifying work consists of an introduction, two chapters, a conclusion, a bibliography, and appendices. The introduction reveals the relevance of digital methods of training and personnel development, defines the goals and objectives of the work, and its practical significance. The theoretical part presents the basic concepts, goals, objectives and methods of training and development of personnel in the era of digitalization. The practical part describes the general characteristics of the organization under study, its composition and personnel management, presents the results of a study of the existing system of training and personnel development using the example of FederalPress LLC, and develops practical recommendations for the implementation of digital methods in the personnel training system. In conclusion, the results of the study are summarized in accordance with the objectives.

Owing to past injustices, the South African higher education sector is characterised by inequalities of resource allocation and of learning opportunities. Through the National Qualification Framework (NQF), recognition of prior learning (RPL) was established to address the previous inequalities in higher education and training. RPL can be used as a mechanism to offer non-traditional learners such as workers, adult learners, and community workers access to learning programmes in Library and Information Science (LIS) schools. It can also be used for up-skilling within LIS sector, to enable staff to migrate from paraprofessional to professional roles. LIS schools could possibly use this approach to offer experienced but unqualified library workers opportunities for progressive professional development and career growth. Despite it being a national policy and its obvious benefits, very little is known about RPL implementation in LIS schools in South Africa. This study was conducted to investigate the nature of RPL implementation in LIS schools in South Africa and make recommendations for effective and efficient RPL practice in these schools. The study used the questionnaire as the main data collection tool. In addition, document analysis was used to validate the collected data. The results of the study indicated that there were islands of good RPL practice in LIS schools in South Africa specifically with regard to the aspect of RPL assessment process. However, certain weaknesses were identified in other aspects of RPL implementation in LIS schools including the policy environment, training of personnel conducting RPL assessment and the quality management systems. Among other things, the study recommends that RPL quality management system (QMS) should ideally be driven by the head/chair of the school/department. Furthermore, an integrated student management system should be used to monitor the progression of RPL candidates through the formal academic system post RPL. / Information Science / D. Litt et. Phil. (Information Science)

Within medical facilities in South Africa, including the Western Cape, language barriers often exist between healthcare professionals and their patients. This can cause a barrier to efficient patient treatment. In order to address this problem, educational institutions in the Western Cape have started to introduce Xhosa language facilitation for healthcare professionals. In order to facilitate the learning of this additional language, the use of e-learning as a complement to traditional classroom lectures was investigated. The students who participated in this Xhosa language facilitation were specifically identified. This study was quantitative in nature and questionnaires were used. It was concluded that the combination of lectures and the complementary e-learning component helps to improve the student’s ability to learn an additional language, in this case Xhosa. Recommendations were made that would possibly alleviate the problem of language barriers in healthcare settings in the Western Cape. / Curriculum and Instructional Studies / M. Ed. (Curriculum Studies)

Owing to past injustices, the South African higher education sector is characterised by inequalities of resource allocation and of learning opportunities. Through the National Qualification Framework (NQF), recognition of prior learning (RPL) was established to address the previous inequalities in higher education and training. RPL can be used as a mechanism to offer non-traditional learners such as workers, adult learners, and community workers access to learning programmes in Library and Information Science (LIS) schools. It can also be used for up-skilling within LIS sector, to enable staff to migrate from paraprofessional to professional roles. LIS schools could possibly use this approach to offer experienced but unqualified library workers opportunities for progressive professional development and career growth. Despite it being a national policy and its obvious benefits, very little is known about RPL implementation in LIS schools in South Africa. This study was conducted to investigate the nature of RPL implementation in LIS schools in South Africa and make recommendations for effective and efficient RPL practice in these schools. The study used the questionnaire as the main data collection tool. In addition, document analysis was used to validate the collected data. The results of the study indicated that there were islands of good RPL practice in LIS schools in South Africa specifically with regard to the aspect of RPL assessment process. However, certain weaknesses were identified in other aspects of RPL implementation in LIS schools including the policy environment, training of personnel conducting RPL assessment and the quality management systems. Among other things, the study recommends that RPL quality management system (QMS) should ideally be driven by the head/chair of the school/department. Furthermore, an integrated student management system should be used to monitor the progression of RPL candidates through the formal academic system post RPL. / Information Science / D. Litt. et Phil. (Information Science)

Prison gangs are currently rife in South African correctional centres. Correctional officers and fellow offenders are frequently attacked by gang members, facilities are damaged and inmates are injured or killed in fights or during fires in correctional centres. Severe gang violence occurred at the Polls moor and Rustenburg correctional facilities at the end of 2016 and inexperienced correctional officers lacked the expertise to suppress the violence. This state of affairs necessitates further study into the management of prison gangs. Given the above background, this study aimed to examine how correctional facilities can suppress gang activity. The study provides an overview of the history of gangs in South Africa and shows how community gangs spread to prisons. This is followed by a meticulous documentation of the different elements of gang culture by means of observation in an effort to arm future correctional officers with knowledge regarding gangs. The findings of the observation revealed that gangs each have a unique way of greeting, using hand gestures, tattoos and verbal greetings. These communicative acts can be used as part of a strategy to prevent new offenders from becoming involved in gang activity. The observational research was confirmed by means of qualitative research. The experiences of gang members were examined by means of questionnaires to better understand the dynamic. The qualitative study was conducted at four correctional facilities, namely a maximum, medium A and medium B facility and a town youth facility. These different facilities ensured that all age groups were represented. Questionnaires were distributed to offenders who voluntarily consented to participating in the research. The literature study showed that South Africa has good legislature and policies in place, but that they have to be implemented more strictly and that the correctional officers have to be empowered by an increase in human resources and funding. In addition to capacity building, the strategic framework presented as part of the study suggests that supervision of gang members should be sharpened by for instance reconsidering the lay-out of correctional facilities. Gang members should be involved in rehabilitation programmes, which are frequently available, but not implemented. Correctional officers should be trained to manage gang members and legislation and policies should be revised frequently, as criminals tend to adjust their modus operandi continuously. The suggested framework can be of great value to the Department of Correctional Services, as managing gang activity in correctional centres can greatly change the efforts of the department to rehabilitate offenders. / Corrections Management / M. Tech. (Correctional Services Management)

Within medical facilities in South Africa, including the Western Cape, language barriers often exist between healthcare professionals and their patients. This can cause a barrier to efficient patient treatment. In order to address this problem, educational institutions in the Western Cape have started to introduce Xhosa language facilitation for healthcare professionals. In order to facilitate the learning of this additional language, the use of e-learning as a complement to traditional classroom lectures was investigated. The students who participated in this Xhosa language facilitation were specifically identified. This study was quantitative in nature and questionnaires were used. It was concluded that the combination of lectures and the complementary e-learning component helps to improve the student’s ability to learn an additional language, in this case Xhosa. Recommendations were made that would possibly alleviate the problem of language barriers in healthcare settings in the Western Cape. / Curriculum and Instructional Studies / M. Ed. (Curriculum Studies)

Introduction<p>Dans le monde, presque 10,6 millions d’enfants meurent chaque année avant d’avoir atteint leur cinquième anniversaire. En dépit de l’existence théorique d’interventions curatives efficaces, on constate que la mortalité intrahospitalière peut demeurer très élevée dans les services de pédiatrie de nombreux pays à faible revenu notamment en Afrique. Pour améliorer la prise en charge des enfants dans ces hôpitaux et par conséquent la survie des enfants, il est nécessaire avant tout de faire le constat de la situation et de la reconnaître, d’en analyser les causes, de s’attaquer aux déterminants vulnérables et de se doter d’outils d’évaluation de la qualité de soins dans les hôpitaux. En tant que pédiatre oeuvrant à l’HPG, j’ai constaté que la mortalité intrahospitalière était élevée. Fruit d’une démarche personnelle, ce travail avait pour objectif global la réduction de cette mortalité.<p>Pour y arriver, les objectifs spécifiques étaient les suivants :<p>1) Décrire et évaluer la qualité des soins intrahospitaliers chez les enfants à l’HPG.<p>2)Préciser la mortalité intrahospitalière globale ainsi que les mortalités spécifiques.<p>3)Etudier l’importance des facteurs associés à la surmortalité des enfants à l’Hôpital Provincial de Goma.<p>4)Construire un modèle de prédiction de la mortalité globale intrahospitalière ainsi qu’un score pronostique adapté au contexte.<p>5)Mettre en place un programme de formation et de supervision du personnel médical et paramédical.<p>6)Etudier l’impact de ce programme sur la mortalité intrahospitalière. <p><p>Méthodologie<p>Les analyses ont porté sur les données des études qui se sont déroulés dans le service de pédiatrie de l’hôpital provincial de Goma (HPG), il s’agit des études suivantes: une étude descriptive d’observation d’évaluation de la qualité des soins intrahospitaliers des enfants en décembre 2004 (étude qualitative utilisant la méthode de Nolan), une étude de cohorte prospective intrahospitalière portant sur les indicateurs prédictifs de la mortalité (du 1er avril 2003 au 31 mars 2004) (« avant ») ,suivi d’une intervention dont l’impact avait été évalué de nouveau par une étude de cohorte prospective intrahospitalière (du 1er janvier 2005 au 31 décembre 2005) (« après ») (étude d’intervention quasi-expérimentale). <p><p>Résultats<p>Les résultats du travail étaient les suivants :<p>A) -Les facteurs qui augmentent le risque de décès étaient la référence tardive et la sévérité de la maladie à l’admission. <p>-Les facteurs limitant la qualité de la prise en charge et qui contribuaient probablement au mauvais pronostic étaient :<p>1)A l’admission, le triage n’était pas toujours correctement fait, les soins d’urgences étaient retardés l’après-midi et la nuit et 12% des admissions étaient différés. Il n’y avait pas de grille d’évaluation initiale, ni des guides pratiques de l’OMS, ni les guides standardisés de prise en charge, ni de kit d’urgence.<p>2)En hospitalisation, il y avait une insuffisance en nombre du staff (surtout l’après-midi et la nuit), le monitoring de base et les soins infirmiers étaient insuffisants surtout la nuit, les cliniciens notaient les signes cliniques, mais ne les documentaient pas toujours, le délai pour avoir le diagnostic était trop long et l’indisponibilité des médicaments prescrits.<p>-Le staff du service avait des connaissances théoriques et pratiques insuffisantes et une motivation insuffisante<p>B)-Durant la première étude de cohorte, une mortalité globale de 15,9% et des mortalités spécifiques anormalement élevées ont été observés. Les enfants les plus à risque de décès avaient, à l’admission, les caractéristiques suivantes :un âge < 1 an, un périmètre brachial < 115 mm ou un retard de croissance pondérale (-3< Z-PPA ≤ -2 et Z-PPA ≤ -3), une altération de la conscience, une raideur de la nuque, un tirage intercostal et une infection.<p>C)-Ces premières données avaient permis de construire le modèle Goma1 basé essentiellement sur les indicateurs suivants :l’âge,le périmètre brachial, l’état de conscience et le type d’infection. Grâce au score pronostique, il était destiné à la sélection à l’admission des enfants à risque élevé de décès pour une admission en soins intensifs et à la standardisation de la mortalité en vue de l’évaluation de la qualité de prise en charge. <p>D)-Une intervention a été menée, en décembre 2004 portant essentiellement sur la formation et la supervision du personnel de santé œuvrant à l’HPG. Grâce à une évaluation avant-après, on a pu déterminer l’impact probable de cette intervention :la mortalité globale a diminué de 15,9% (avant l’intervention) à 4,6% (après l’intervention) et restait toujours plus basse après l’intervention et après ajustement à l’aide du modèle. <p><p>Conclusions<p>La mortalité pédiatrique intrahospitalière est généralement beaucoup trop élevée et c’était le cas à l’HPG.<p>Notre démarche après ce constat et l’évaluation de la qualité des soins donnés aux enfants sur base d’un questionnaire qualitatif a été d’intervenir sur un des points mis en exergue par cette évaluation (formation et supervision du personnel insuffisante) et d’évaluer l’impact de ce programme sur la mortalité globale.<p>Les résultats ont suggéré un impact positif de ce programme (mortalité globale de 15,9% avant l’intervention et de 4,6% après l’intervention).<p>Si de nombreuses critiques liées à la méthodologie (évaluation uniquement qualitative, étude quasi-expérimentale avant-après, intervention limitée, etc) doivent être épinglées et limitent la portée de ce travail, la démarche entreprise a cependant permis de mobiliser le personnel de santé œuvrant dans des conditions difficiles, autour d’un projet commun et améliorer ainsi la prise en charge des enfants hospitalisés à l’HPG. / Doctorat en Sciences médicales / info:eu-repo/semantics/nonPublished

Магистерская диссертации посвящена проектированию технологии обучения в целях развития транспрофессиональных компетенций персонала. В теоретической части рассматриваются аспекты проектирования технологии обучения персонала при переходе к тримодальной организации. В практической части описывается общая характеристика исследуемой компании, проводится анализ кадрового состава, а также анализируется HR-бизнес-процесс «Обучение персонала» в ПАО Сбербанк. На основании этих результатов был разработан проект по развитию транспрофессиональных компетенций персонала. / The master's thesis is devoted to the design of training technology for the development of personnel's TRANS-professional competencies. In the theoretical part, the aspects of designing the technology of personnel training in the transition to a trimodal organization are considered. The practical part describes the General characteristics of the company under study, analyzes the personnel structure, and analyzes the HR-business process "personnel Training" in Sberbank. Based on these results, a project was developed to develop the staff's TRANS-professional competencies.

The research project investigated the basic detective training courses presented in the two training institutions of the Western Cape Province namely Paarl Detective Academy and Philippi In-Service Training Centre. The two courses that were researched were the Detective Learning programme of Paarl and the Introduction to Crime Investigation of Philippi. The focus of the research was on the training techniques used in the facilitation of these programmes. The research was done with interviews of focus groups of learners that were attending the courses. Individual interviews were held with trainers of both the training institutions. Observation was done in the classes at the two training institutions during the facilitation of the courses. Although the training techniques could be more advanced, other aspects were identified that was of a bigger concern for the learners and trainers alike. The recommendations drawn from conclusions of the data obtained may offer some solutions to the identified problems. / Criminology / (M. Tech. (Policing))

The research project investigated the basic detective training courses presented in the two training institutions of the Western Cape Province namely Paarl Detective Academy and Philippi In-Service Training Centre. The two courses that were researched were the Detective Learning programme of Paarl and the Introduction to Crime Investigation of Philippi. The focus of the research was on the training techniques used in the facilitation of these programmes. The research was done with interviews of focus groups of learners that were attending the courses. Individual interviews were held with trainers of both the training institutions. Observation was done in the classes at the two training institutions during the facilitation of the courses. Although the training techniques could be more advanced, other aspects were identified that was of a bigger concern for the learners and trainers alike. The recommendations drawn from conclusions of the data obtained may offer some solutions to the identified problems. / Criminology and Security Science / (M. Tech. (Policing))