Text in Afrikaans, abstract in Afrikaans and English / Die doel van hierdie navorsing was om te bepaal of betekenisvolle verskille bestaan tussen werknemerdoeltreffendheid en persepsies van gehalte van werklewe van bemagtigde en niebemagtigde skofwerkers in die Suid-Afrikaanse petrochemiese bedryf. Skofwerknavorsing het gedurende die afgelope dekade internasionaal toegeneem. Hiermee gepaardgaande het verskeie intervensies ontstaan om die doeltreffendheid van skofwerkers en hulle gehalte van werklewe te bevorder. Deur gebruik te maak van 'n gekombineerde vraelys ("Standard Shiftwork Index") en werklike data ten opsigte van afwesigheid en prestasiebeoordelings, is 'n steekproef van 102 gevalle geanaliseer. 'n 90 persent betroubaarheidinterval is gebruik om waardes ten opsigte van elke veranderlike te bepaal. Daar is bevind dat werknemerbemagtiging weinig invloed het op skofwerkers se werkbywoning. Daar is ook gevind dat werknemerbemagtiging nie lei tot 'n meer positiewe persepsie, by toesighouers, van skofwerkwerkers se algemene werkprestasie nie. Daar is egter bevind dat skofwerkers se persepsies van hulle gehalte van werklewe, ten opsigte van werkdissatisfaksie, chroniese vermoeidheid en tevredenheid met sosiale omstandighede, wel positiefbelnvloed word deur werknemerbemagtiging. Aanbevelings is gemaak ten opsigte van die aanwending van werknemerbemagtiging, as intervensie in skofwerkomgewings, asook vir verdere skofwerknavorsing in Suid-Afrika. / The purpose of this research was to determine if significant differences exist between employee effectiveness and perceptions of quality of working life of empowered and non-empowered shiftworkers in the South-African petrochemical industry. By using the Standard Shiftwork Index and real absenteeism and appraisal data, a sample of 102 cases was analysed. A 90 percent confidence interval was used to determine t-values for variables. It was found that empowerment has little influence on the work attendance of shiftworkers and that empowerment does not lead to more positive perceptions of general work performance of shiftworkers, among their supervisors. It was, however, found that shiftworkers' perceptions of their quality of working life are improved by empowerment in respect of work dissatisfaction, chronic fatigue and satisfaction with social circumstances. Suggestions were made concerning the use of empowerment, as an intervention, in shiftwork environments and for future shiftwork research in South-Africa. / Industrial and Organisational Psychology / M.Comm. (Bedryfsielkunde)

This researcher investigates the role of communication satisfaction in job satisfaction in the Department of Communications, a government policy-making institution that deals with post, telecommunications, and broadcasting services in South Africa. This study describes communication satisfaction as the overall degree of satisfaction an employee perceives in his total communication environment and job satisfaction as the degree of satisfaction the individual feels with his job. Focus groups are used to explore the role of communication satisfaction in job satisfaction in the Department of Communications because they are appropriate and suitable in capturing the discussions reflecting emotions, particularly uncovering individuals' feelings about their environment. The emphasis is on finding out how communication motivates and makes employees satisfied in their jobs. Qualitative content analysis, based on transcriptions from audiotapes, is used for interpretation and analysis of the data. These transcnptions reflect the descriptive nature of the data and people's own spoken words. / Communication Science / M. A. (Communication)

DAMASCENO, Thalita Natascha Ferreira. Assédio Moral em Instituições de Ensino Superior (IES): O Caso dos Servidores Técnicos-administrativos da Universidade Federal do Ceará(UFC). 2012. 114f. . – Dissertação (Mestrado) – Universidade Federal do Ceará, Programa de Pós-graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza (CE), 2012. / Submitted by Márcia Araújo (marcia_m_bezerra@yahoo.com.br) on 2014-05-12T17:29:51Z No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) / Approved for entry into archive by Márcia Araújo(marcia_m_bezerra@yahoo.com.br) on 2014-05-12T17:30:48Z (GMT) No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) / Made available in DSpace on 2014-05-12T17:30:48Z (GMT). No. of bitstreams: 1 2012_dis_tnfdamasceno.pdf: 1107446 bytes, checksum: 0c83c08234e77c6de04e57aaef772d6b (MD5) Previous issue date: 2012 / The moral harassment at work is characterized by embarrassing and hostile attitudes continually undertaken, which aims to harm the psychic dignity of the individual, and thus debasing the working environment. This phenomenon is of great importance in the labor relations context and involves the society as a whole. However, it is a topic still under construction. Meanwhile, this paper aims to contribute to reducing the lack of studies in this area, through a survey that aims to: describe mobbing and determine the factors which lead to the perception of harassment; to propose an assortment of moral harassment that takes into account the intent of the harasser and the harm to the victim’s health; to organize a concept of mobbing from the federal employees’ perspective; and, finally, to propose improvements in the workplace, with emphasis on psychological harassment. The methodology applied was a qualitative survey using the Delphi method of analysis, from a study of 40 (forty) workers of the Federal University of Ceará (UFC). From a concept organized with the convergence of the employees’ replies, we realized that they have a consistent understanding of moral harassment. They understand the essence of the phenomenon, namely, the completion and repetition of the abusive and embarrassing act; they also have acute perception regarding the causes, consequences, prevention and combating harassment. However, they still have some gaps in perception regarding the attributes of the victim. Indeed, we wish that these results contribute to the better understanding and characterization about the mobbing at work, to assist the concerned people in effectively combating this organizational problem and be groundwork for forthcoming researches. / O Assédio Moral no Trabalho é caracterizado por atitudes constrangedoras, hostis, continuamente empreendidas, que tem o objetivo de agredir a dignidade psíquica do indivíduo, degradando o ambiente de trabalho. Este fenômeno é relevante no âmbito das relações trabalhistas, envolvendo a sociedade como um todo, contudo, é um tema ainda em construção. Nesse sentido, este trabalho tem como objetivos: investigar a percepção dos servidores públicos técnico-administrativos no tocante ao conceito de Assédio Moral no ambiente organizacional; determinar os fatores que levam a percepção do assédio; apresentar uma classificação de assédio moral que leva em consideração a intenção do assediador e os danos à saúde da vítima; organizar um conceito de assédio moral a partir da percepção dos servidores; e, por último, propor melhorias no ambiente de trabalho, com ênfase no assédio moral. A metodologia aplicada foi, como abordagem geral, uma pesquisa qualitativa, utilizando o Método de Delphi de análise, a partir de um estudo com 40 (quarenta) servidores da Universidade Federal do Ceará. Percebemos, a partir de um conceito organizado com a convergência das respostas dos servidores, que estes possuem um consistente conhecimento sobre o assédio moral, entendendo o essencial do fenômeno, ou seja, a realização e a reiteração do ato abusivo e constrangedor; possuem também acentuada percepção no que tange as causas, consequências, prevenção e combate ao assédio; todavia apresentam ainda algumas falhas na percepção no tocante às características da vítima. Com efeito, almejamos que os resultados contribuam para a melhor compreensão e caracterização acerca do assédio moral, que auxilie interessados no combate efetivo deste problema organizacional e seja alicerce para vindouras pesquisas.

MARTINS, Márcia Maria da Costa. Qualidade de vida no trabalho dos docentes da Universidade Federal do Ceará. 2011. 110 f. Dissertação (Mestrado em Políticas Públicas e Gestão da Educação Superior) – Universidade Federal do Ceará, Programa de Pós-Graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza-CE, 2011. / Submitted by moises gomes (celtinha_malvado@hotmail.com) on 2012-06-21T14:21:12Z No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) / Approved for entry into archive by Maria Josineide Góis(josineide@ufc.br) on 2012-06-21T14:33:34Z (GMT) No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) / Made available in DSpace on 2012-06-21T14:33:34Z (GMT). No. of bitstreams: 1 2011_dis_MMCMartins.pdf: 1158716 bytes, checksum: c6be0a5389be34a6e09b5c541e01332e (MD5) Previous issue date: 2011 / The Quality of Life at Work (QLW) is more and more a reason for concern and occupation of researchers who are interested in understanding what, in fact, is the absence or poor quality of life in the routine of working people, no matter whether they are linked to other public bodies or private initiative. Using a model for identifying levels of Quality of Working Life already validated – The Walton Model - This study aimed to provide, along with the professors of the Federal University of Ceará (UFC), the level of QLW they have. Similarly, we sought to understand the reasons that lead to not getting inserted into the programs and psychosocial as well as cultural projects promoted by the Department of Human Development (DHD) of the Superintendence of Human Resources of the UFC. For so, we carried out a descriptive research through an online questionnaire with simple causal probability sample consisting of 120 professors of that institution, in the various areas of knowledge, located in the campuses of Fortaleza and the state of Ceará. The data revealed that, overall; teachers have good Quality of Working Life at the UFC. The QLW is conceptualized as good relationship, respect, satisfaction, autonomy, welfare, security, infrastructure and tranquility. They did not show directly the interest to obtain QLW, but they pointed out that the pay is not enough for them to meet personal needs. Concerning his lack of insertion in programs and projects that the psychosocial and cultural UFC offers, they present some arguments, such as lack of knowledge and absence of specific programs and projects for teachers. / A Qualidade de Vida no Trabalho (QVT) é, cada vez mais, preocupação e ocupação de pesquisadores interessados em compreender o que, de fato, constitui ausência ou baixa qualidade de vida no dia a dia dos que trabalham, sejam estes vinculados aos órgãos públicos ou à iniciativa privada. Utilizando-se de um modelo de identificação dos níveis de Qualidade de Vida no Trabalho já validado – Modelo de Walton – este estudo teve como objetivo conferir, junto aos docentes da Universidade Federal do Ceará (UFC), o nível de QVT que estes possuem. Do mesmo modo, buscou-se compreender os motivos que os levam a não se inserirem nos programas e projetos psicossociais e culturais promovidos pelo Departamento de Desenvolvimento Humano (DDH) da Superintendência de Recursos Humanos da UFC. Para tanto, realizou-se pesquisa descritiva por meio de questionário on-line com amostra probabilística causal simples, constituída por 120 docentes da referida instituição, nas diversas áreas de conhecimento, localizadas nos campi de Fortaleza e interior do Ceará. Os dados revelaram que, de modo geral, os docentes possuem boa Qualidade de Vida no Trabalho da UFC. Conceituam QVT como bom relacionamento, respeito, satisfação, autonomia, bem-estar, segurança, infraestrutura e tranquilidade. Não relevaram, diretamente, os rendimentos à obtenção de QVT, mas ressaltam que a remuneração não é suficiente para lhes satisfazer as necessidades pessoais. Sobre sua não-inserção nos programas e projetos psicossociais e culturais que a UFC oferece, apresentam alguns argumentos, como a falta de conhecimento e a ausência de programas e projetos específicos para docentes.

A presente pesquisa teve por objetivo geral identificar e analisar estratégias de enfrentamento do estresse e da síndrome de burnout utilizadas por professores do Campus Pato Branco da UTFPR. Os objetivos específicos foram: Identificar a ocorrência e os níveis de estresse e da síndrome de burnout em professores do Campus Pato Branco da UTFPR; identificar agentes estressores relatados pelos participantes da pesquisa e identificar estratégias de enfrentamento do estresse e da síndrome de burnout utilizadas pelos participantes da pesquisa. Os dados foram coletados mediante a utilização do Inventário de Sintomas de Stress para Adultos de Lipp (ISSL), do Malasch Burnout Inventory (MBI - ED), de um Questionário Estruturado e Entrevista. Participaram do estudo 69 professores sendo 58% do sexo masculino e 42% do sexo feminino. A idade variou entre 28 e 67 anos e a experiência docente entre 3 e 39 anos. Os resultados apontam a existência de algum grau de estresse em 43,48% da amostra, entre docentes de ambos os sexos. O sofrimento psicológico pelo estresse é igualmente distribuído entre homens e mulheres, porém, o sofrimento físico é muito mais evidenciado neles do que nelas. Também foram encontrados níveis preocupantes de burnout. Os resultados obtidos apontam que 26,09% da amostra não apresentaram alteração em qualquer das três dimensões avaliadas pelo MBI. Já dentre os demais, 37,68% apresentaram alteração em uma das três dimensões do burnout e 36,23% em duas ou nas três dimensões. Foram encontrados níveis alarmantes de exaustão emocional, situação apresentada por 47,82% da amostra, de despersonalização em 26,08% da amostra, e de reduzida realização pessoal no trabalho em 50,72% da amostra. Os três tipos de estratégias de enfrentamento mais utilizadas pelos participantes são suporte familiar, alimentação adequada e exercício físico regular, repouso e lazer. Conclui-se, portanto, que além dos casos já identificados com diagnóstico positivo para a síndrome de burnout, 13% da amostra, a grande maioria da população pesquisada encontra-se em processo de adoecimento. Por fim, considerando os altos níveis de estresse e de burnout encontrados, os resultados evidenciaram que somente estratégias individuais de enfrentamento não estão sendo suficientes para evitar os problemas na instituição pesquisada. / The present research aimed to identify and analyze strategies for coping with stress and burnout syndrome used by teachers at the Pato Branco Campus of UTFPR. The specific objectives were: To identify the occurrence and levels of stress and burnout syndrome in professors of the Pato Branco Campus of UTFPR; identify stressors reported by the research participants, and identify coping strategies for stress and burnout syndrome used by the research participants. Data were collected using the Lipp Adult Stress Symptom Inventory (ISSL), the Malasch Burnout Inventory (MBI - ED), a Structured Questionnaire and Interview. Sixty-one teachers participated in the study, 58% male and 42% female. The age ranged from 28 to 67 years and the teaching experience between 3 and 39 years. The results point to the existence of some degree of stress in 43.48% of the sample, between teachers of both sexes. Stress psychological distress is equally distributed between men and women, but physical suffering is much more evident in them than in them. Alarming levels of burnout were also found. The results obtained indicate that 26.09% of the sample did not present alteration in any of the three dimensions evaluated by MBI. Among the others, 37.68% presented alterations in one of the three dimensions of burnout and 36.23% in two or three dimensions. Alarming levels of emotional exhaustion were found in 47.82% of the sample, 26.08% in the sample, and 50.72% in the sample. The three types of coping strategies most used by participants are family support, adequate food and regular exercise, rest and leisure. It is concluded, therefore, that in addition to the cases already identified with a positive diagnosis for the burnout syndrome, 13% of the sample, the great majority of the researched population is in the process of becoming ill. Finally, considering the high levels of stress and burnout found, the results showed that only individual coping strategies are not enough to avoid the problems in the research institution.

Made available in DSpace on 2014-12-17T13:51:35Z (GMT). No. of bitstreams: 1 WalidAE_TESE.pdf: 3318878 bytes, checksum: 4ecbf8bfcfad7cfbc051e03f99a43870 (MD5) Previous issue date: 2012-11-30 / The present thesis aimed at understanding how the insertion of music in the work environment contributes to achieving Quality of Work Life. - QWL, under the perspective of biopsychosocial and organizational well-being. As to music insertion we considered the theoretical-empirical perception about how music is inserted at work and its functions on such place. The context where the study was taken was the manufacturing area of a major textile company, located in Natal, state of Rio Grande do Norte, Brazil, in which music is used during labor activities. The only study case was the research strategy adopted, with exploratory and descriptive purposes. The primary data were collected through the focus group technique, applied to the collaborator in the manufacturing sector. The semi-structured interview was done as a complementary tool, directed to the supervisor in that sector. Respecting the theoretical saturation criterion, we formed four focus groups, each one composed of eight members randomly selected, among the seventy-six collaborators in the sector. The data were analyzed qualitatively, through the content analysis technique, more specifically the category analysis. We identified twenty-eight QWL attributes. Six of them were found present in the four focus groups and in the interview. Among these ones, the attribute of Interpersonal Relationship at Work, contemplating the Psychological and Organizational dimensions, was the only one anticipated in four out of fifteen theoretical models here listed. The attribute Music at Work Environment could be inserted in the four QWL dimensions, highlighting the power and relevance of this attribute for the research participants. The way music has been inserted in the labor environment contributes to promoting well-being at work, which goes against theoretical conceptions, especially when it comes to musical genre. We identified nine functions of music at work, among which, Improving Work Conditions, Improving Interpersonal Relationship at Work and Favoring Motivation for Work had to be emphasized for being associated to three QWL attributes. In the total, we highlighted seven associations. The most affected QWL dimension through the insertion of music at work was the Psychological one, followed by the Organizational one. We conclude that music insertion provides biological, social and, above all, psychological and organizational well-being to the contributors, thus contributing to obtaining QWL at the labor environment researched. However, we should consider the context and proceed to periodical plans and adjustments in the way of music insertion so as to avoid health and well-being problems to those people at work / A presente Tese objetivou compreender como a inser??o de m?sica no ambiente laboral contribui para a obten??o da Qualidade de Vida no Trabalho - QVT, na perspectiva da percep??o do bem-estar biopsicossocial e organizacional. Com rela??o ? inser??o musical, partiu-se de concep??es te?rico-emp?ricas acerca da forma como a m?sica ? inserida no trabalho e das fun??es por ela exercida naquele ambiente. O contexto onde se realizou o estudo foi o setor de confec??o de uma ind?stria t?xtil de grande porte, localizada na cidade de Natal, estado do Rio Grande do Norte, Brasil, em que se utilizava m?sica durante a atividade laboral. O estudo de caso ?nico foi a estrat?gia de pesquisa adotada, com finalidades explorat?ria e descritiva. Os dados prim?rios foram coletados atrav?s da t?cnica de grupo focal, adotada como instrumento principal de coleta de dados, aplicado aos colaboradores do setor de confec??o. A entrevista semiestruturada foi utilizada como instrumento complementar, direcionado ? supervisora daquele setor. Respeitando-se o crit?rio de satura??o te?rica, foram formados quatro grupos focais, cada um dos quais compostos por oito participantes, selecionados de forma aleat?ria, entre os setenta e seis colaboradores do setor. Os dados foram analisados qualitativamente, atrav?s da t?cnica de an?lise de conte?do, mais especificamente, a an?lise categorial. Identificaram-se vinte e oito atributos de QVT. Seis deles estavam presentes nos quatro grupos focais e na entrevista. Dentre esses, o atributo Relacionamento Interpessoal no Trabalho, contemplado nas dimens?es Psicol?gica e Organizacional, foi o ?nico previsto em quatro dos quinze modelos te?ricos aqui elencados. O atributo M?sica no Ambiente de Trabalho p?de ser inserido nas quatro dimens?es de QVT, evidenciando a for?a e a relev?ncia desse atributo para os participantes da pesquisa. A forma como a m?sica vem sendo inserida no ambiente laboral contribui para promover o bem-estar no trabalho, o que contraria concep??es te?ricas, sobretudo no que concerne ao g?nero musical. Foram identificadas nove fun??es da m?sica no trabalho, dentre as quais, Melhorar as Condi??es de Trabalho, Melhorar o Relacionamento Interpessoal no Trabalho e Favorecer a Motiva??o Para o Trabalho mereceram destaque por estarem associadas a tr?s atributos de QVT. Ao todo, foram evidenciadas sete associa??es. A dimens?o de QVT mais afetada pela inser??o de m?sica no trabalho foi a Psicol?gica, seguida da dimens?o Organizacional. Conclui-se que a inser??o musical proporciona bem-estar biol?gico, social, e, sobretudo, psicol?gico e organizacional aos colaboradores, contribuindo para a obten??o de QVT no ambiente laboral pesquisado. Contudo, faz-se necess?rio considerar o contexto e proceder a planejamento e ajustes peri?dicos na forma de inser??o musical, de modo a evitar danos ? sa?de e ao bem-estar das pessoas no trabalho

Este trabalho teve por objetivo analisar o ambiente, as condições de trabalho e a saúde dos docentes em uma universidade pública brasileira. Para tal finalidade, propôs-se: i) identificar na literatura as principais questões relacionadas ao ambiente, às condições de trabalho e à saúde na profissão docente; ii) examinar os métodos e instrumentos mais utilizados para aferir essas questões; iii) investigar as demandas ergonômicas e de bem-estar dos respondentes; iv) verificar as possíveis associações dos desconfortos nocivos frente às características pessoais, circunstâncias e local de trabalho. Trata-se de um estudo transversal, com 141 profissionais de ensino lotados na instituição. Além dos elementos pré e pós-textuais tradicionais, o referencial teórico, assim como os resultados e sua discussão são apresentados através de dois artigos encadeados, o primeiro teórico-conceitual e o segundo aplicado. A revisão de literatura proporcionou a reunião e síntese, de maneira sistemática, de estudos que abordam os temas: ambiente, condições de trabalho e saúde docente. Esta etapa auxiliou na subvenção de material bibliográfico para o amadurecimento e concretização da pesquisa aplicada. No segundo artigo, investigaram-se as principais demandas ergonômicas e de saúde dos docentes, além de questões sociodemográficas, de ambiente, percepções e relacionamentos no trabalho. Para identificar as regiões corporais acometidas por dor, bem como sua intensidade, recorreu-se ao Diagrama de Áreas Dolorosas, onde as regiões do corpo apontadas com desconforto ou dor pela maioria dos professores foram: cervical, pescoço, regiões superior, central e inferior das costas, ombros direito e esquerdo e o joelho direito. Destaca-se ainda que 97,9% dos professores possuem alguma dor ou desconforto em pelo menos uma região do corpo. O sofrimento psíquico, indicado por meio do Questionário de Saúde Geral (QSG-12), resultou que 35,5% dos respondentes apresentam sofrimento psíquico. A Qualidade de Vida em Voz (QVV), avaliada pelo protocolo homônimo, apresentou escore médio alto, 95,4 (escala de 0 a 100), para os participantes. A partir de testes estatísticos, identificaram-se fatores associados significativamente com estas duas aferições. Para o QGS-12 as características associadas foram: gênero, presença de ruído e temperatura em sala, consideração das sugestões, relacionamento com os colegas e com as chefias, rouquidão ou fraqueza na voz após um dia de trabalho, intensidade do desconforto ou dor no ombro direito, pescoço, cervical, região inferior das costas e ombro esquerdo. Para o QVV as características associadas foram: idade, quantidade de filhos, tempo de instituição, limpeza das salas, relacionamento com os alunos, rouquidão ou fraqueza na voz após um dia de trabalho, sumiço ou mudança repentina no tom da voz, perda temporária da voz, piora na qualidade da voz ao longo dos anos, consulta com especialista por causa da voz, interferência da capacidade auditiva na atividade, intensidade do desconforto ou dor no ombro direito, pescoço e ombro esquerdo. Concluiu-se que este estudo dissertativo será útil para a reflexão e apontamento de caminhos que suscitem a promoção da qualidade de vida e saúde no trabalho, e que possam prover de subsídios os docentes, os gestores e os pensadores de políticas públicas de recursos humanos da instituição. / This study aimed to analyze the environment, working conditions and health of faculty in a Brazilian public university. For this purpose, it was proposed: i) identify in the literature the main issues related to the environment, working conditions and health in the teaching profession; (ii) examine the methods and instruments most used to assess these issues; iii) investigate the ergonomic and welfare demands of the respondents; iv) to verify the possible associations of harmful discomforts in relation to personal characteristics, circumstances and workplace. This is a cross-sectional study, with 141 teaching professionals in the institution. In addition to the traditional pre and post-textual elements, the theoretical framework, as well as the results and their discussion are presented through two linked articles, the first theoretical-conceptual and the second applied. The literature review provided the systematic gathering and synthesis of studies that address the themes: environment, working conditions and faculty health. This stage assisted in the subsidization of bibliographic material for the maturation and concretization of applied research. In the second article, we investigated the main ergonomic and health demands of teachers, as well as sociodemographic, environmental, perceptions and relationships at work. To identify the body regions affected by pain, as well as its intensity, we used the Diagram of Painful Areas, where the regions of the body pointed with discomfort or pain by the majority of teachers were: cervical, neck, upper regions, central and lower back, right and left shoulder and right knee. It is also noted that 97.9% of teachers have some pain or discomfort in at least one region of the body. The psychological distress, indicated by the General Health Questionnaire (GHQ-12) resulted in 35.5% of respondents have psychological distress. The voice quality of life, estimated by the Voice-Related Quality of Life (VRQOL) protocol, showed high average score for the participants, 95.4 (scale of 0 to 100). From statistical tests, factors significantly associated with these two measurements were identified. For the GHQ-12 the associated characteristics were: gender, presence of noise and temperature in the room, consideration of suggestions, relationship with colleagues and bosses, hoarseness or weakness in the voice after a day of work, intensity of discomfort or pain in the right shoulder, neck, cervical, lower region of the back and left shoulder. For VRQOL, the associated characteristics were: age, number of children, length of institution, cleaning of rooms, relationship with students, hoarseness or weakness in the voice after a day's work, disappearance or sudden change in tone of voice, temporary loss of voice, worsening voice quality over the years, consultation with a specialist because of voice, interference of auditory capacity in the activity, intensity of discomfort or pain in the right shoulder, neck and left shoulder. It was concluded that this dissertation will be useful for the reflection and pointing of ways that promote the quality of life and health at work, and that can provide subsidies for teachers, managers and thinkers of public policies of human resources in the institution.

(in English): This paper is devoted to indicator of subjective quality of working life (SQWLI) equivalence of measurement and testing of this instrument over time. The theoretical part introduces the concept of equivalence, from its inception, through the definition, types, methods used to test different kinds of equivalence and programs that can be used for this purpose. Furthermore the tested data files from 2009, 2011, 2013 to 2014 are presented. The analytical part contains a description of confirmatory factor analysis for multiple groups which is the most common method for testing equivalence of measurement. Presented are the results of several testing methods - analysis of reliability, exploratory factor analysis and the confirmatory factor analysis for multiple groups. According to the results it is shown how it is possible to approach comparisons over time and finally the development of SQWLI and it's individual changes in terms of the functionality of the whole tool is discussed. 2

De nombreuses organisations contemporaines cherchent à développer l’engagement dans letravail de leurs employés en tant que moyen de générer un niveau élevé de performance. Surla base des recherches antérieures sur l’engagement au travail, la présente étude examine larelation entre l’engagement dans le travail d’un échantillon de salariés et ses antécédents etconséquences.Engager les employés peut permettre d’aboutir à la création d’un état d’esprit volontaristechez les employés, susceptible de développer leur motivation. Pour créer un tel état d’esprit,différents modèles sont présentés dans la thèse. Le modèle des demandes et ressources estensuite privilégié. Sur la base de ce modèle, il apparaît que les organisations peuvent agir surl’engagement dans le travail en diminuant les exigences du travail (par exemple, la surchargede travail, l’insécurité de l’emploi, etc.) et en augmentant les ressources d’emploi (parexemple, l’autonomie, le perfectionnement professionnel, etc.). Dans cette recherche, nousavons cherché à vérifier notre hypothèse d’une relation entre l’engagement dans le travail etcertains antécédents et conséquences. Nous concluons que, parmi les antécédents étudiés, lacroissance des ressources personnelles est la plus efficace au niveau de ses conséquences surl’engagement dans le travail et la qualité de vie au travail. / Many contemporary organizations are placing a greater emphasis on their employees’engagement at work as a means of generating higher levels of organization performance.Drawing on previous research on work engagement, the present study investigates therelationship between work engagement and its antecedents and consequences. Engaging theemployees will result in creating a willingness feeling in employees, leading to performing alltheir time and energy on their duties in such a way that they don’t realize the passing of time.To create such feelings within employees, different theories have been presented, amongwhich the job demand-resource is a major instance. Based on this model, organizations makework engagement through decreasing job demands (e.g. work overload, job insecurity, etc.)and increasing job resources (e.g. autonomy, professional development, etc.). In this research,we analyze our hypotheses that work engagement has specific antecedents and consequences.We conclude that, out of its antecedents, growth of personal resource has the most effect onwork engagement, as well as on the quality of work life.

Made available in DSpace on 2017-06-01T17:57:37Z (GMT). No. of bitstreams: 1 Luiz Priori_confromtado.pdf: 2070486 bytes, checksum: d059288a8443e522139d1d9403121997 (MD5) Previous issue date: 2007-04-04 / This dissertation has as its object of study quality of life and safety at work on building sites and aims to analyze the commitment of civil construction companies who have a system of quality management set up and certificated in accordance with NBR ISO 9001:2000 with safety and quality of life in the work of their employees on building-sites. Specifically, an investigation is made, based on the Policy and Quality Objectives adopted by construction companies who engage in the sector of vertical buildings, in the Metropolitan Region of Recife, whatever may be the determining data for this enterprise and the types of objectives which include each of the sectors researched, namely Safety at Work and Quality of Life at Work. The methodology used, based on case studies, initially considered the analysis of the recognizably successful experience of one civil construction company which implemented actions for improving quality of life on its building sites. Thereafter, using the data collected in selected companies, pieces of information were obtained which pointed to features lacking in the objectives of the system of quality management which contemplated the object of this study. Therefore, as a practical suggestion arising from this study, ten actions have been proposed for improving the conditions of life and/or safety of workers on building-sites, set out step-by-step, in such a way as to guide and facilitate their implementation by building firms. / Esta dissertação tem como objeto de estudo a qualidade de vida e segurança do trabalho em canteiros de obra e objetiva analisar o comprometimento de empresas da construção civil que possuem um sistema de gestão da qualidade implantado e certificado de acordo com a NBR ISO 9001:2000, com a segurança e a qualidade de vida no trabalho dos seus funcionários em canteiros de obra. Investiga-se, especificamente, a partir da Política e dos Objetivos da Qualidade adotados por construtoras que atuam no setor de edificações verticais, na Região Metropolitana do Recife, quais os dados determinantes para esse empenho e os tipos de objetivos que contemplam cada um dos setores pesquisados, quais sejam, a Segurança do Trabalho e a Qualidade de Vida no Trabalho. A metodologia utilizada, baseada em estudos de casos, inicialmente contemplou a análise da experiência reconhecidamente bem sucedida, de uma empresa da construção civil que implantou ações de melhoria da qualidade de vida em seus canteiros de obra. Em seguida, a partir dos dados coletados em empresas selecionadas, obtiveram-se informações que apontaram para carências de objetivos do sistema de gestão da qualidade que contemplassem o objeto de estudo. Neste sentido, como sugestão prática deste trabalho, foram propostas dez ações de melhoria das condições de vida e/ou segurança dos trabalhadores em canteiros de obra, conduzidas passo a passo, de modo a direcionar e facilitar a sua implantação por empresas construtoras.