During the COVID-19 pandemic in the spring of 2020, universities throughout the United States closed their campuses and transitioned their face-to-face courses to remote learning. The unprecedented transition created a unique learning and teaching environment. This case-based qualitative study investigates the experiences of business professors from a prestigious school of business that taught during the transition. Findings derived from the digital Likert survey instrument completed by all the business faculty and semi-structured interviews of selected business faculty. Some of the topics of the survey and interviews included communicating with students, developing the learning management system course content, delivering asynchronous material, delivering synchronous classes, and providing instructional feedback. Findings included a significant growth in business professor's perceived skillset in almost all topics, an interest in further developing skills, and an interest in adopting the new skills in future face-to-face courses. Through NVIVO analysis of the interviews, four thematical elements were identified: faculty efficacy, faculty training, course delivery, rapport. The study investigated a deep wholistic view of the data presented and provided an extensive in-depth description of the social phenomenon. A practical framework for incorporating the identified themes was developed for business schools needing to establish and maintain online business programs.

The aim of this study is to investigate how the transition into remote education in Swedish upper-secondary schools due to the COVID-19 pandemic has affected the implementation of communicative tasks during lessons in English as a foreign language, and its consequences on students’ willingness to speak. For this purpose, the following three research questions were posed: 1. In which ways have communicative classroom activities in Swedish upper-secondary schools been affected by remote education according to English as a foreign language learners? 2. According to English as a foreign language learners, in which ways have their willingness to speak English been affected by remote education in Swedish upper-secondary schools? 3. What are some aspects that have influenced English as a foreign language learners’ willingness to speak English during remote education in Swedish upper-secondary schools? A total of 128 students from different upper-secondary schools and regions in Sweden were surveyed, after which three of them were interviewed. The data were then analyzed using a univariate and content analysis method. The results of the study suggest that remote education has entailed an immense impact on the communicative classroom. All studied communicative activities decreased in amount, as did the students’ willingness to speak English. This is a consequence of aspects such as technical complications, difficulties in reading others’ body language, locational restraints, and learning objectives.

The aim of this research project was to contribute to the knowledge about the teaching practices taking place during the COVID-19 pandemic, by investigating the use of information and communication technology (ICT) in online teaching by five EFL (English as a foreign language) teachers and their experiences of transforming from classroom teaching to online teaching during the pandemic. Furthermore, this study has also investigated how these teachers believe online teaching has affected their students’ English learning. The data was collected by using semi-structured interviews. The data were later analyzed by thematic analyses, and divided into themes, sub-themes and codes. It was concluded that teachers had both positive and negative experiences from teaching online. The fact that the education could be continued from home and that the teachers had improved their teaching practices was frequently expressed in positive opinions. However, the results from the study also revealed that the teachers had mostly negative experiences in terms of the actual process of teaching online, personal feelings, and the effects on students’ English learning. Issues such as technical difficulties, teaching online being time consuming and inhibited interactions are among the negative experiences regarding online teaching. In addition, suggestions have been made on how to improve distance education and how teaching online in the future requires teachers to be educated in how to implement effective ICT tools in their online teaching. / Syftet med denna studie har varit att bidra till kunskap om den undervisning som har skett under COVID-19 pandemin, genom att undersöka användningen av IKT (informations och kommunikations teknik) i den onlineundervisning som bedrivits av fem EFL-lärare (English as a Foreign Language) och deras erfarenheter av övergången från klassrumsundervisning till onlineundervisning. Vidare har denna studie även undersökt hur dessa lärare tror att onlineundervisningen har påverkat elevernas lärande i ämnet engelska. Datan samlades in med hjälp av semistrukturerade intervjuer. Lärarnas svar analyserades senare med hjälp av tematiska analyser och delades in i teman, undertema och koder. Resultatet visade att lärarna hade både positiva och negativa erfarenheter av att undervisa online. Det faktum att eleverna kunde fortsätta sin utbildning hemifrån och att lärarna hade förbättrat sin egen undervisning uttryckets ofta i positiva åsikter. Resultat från studien visade däremot att lärarna hade mest negativa erfarenheter när det gällde den faktiska processen av att undervisa online, personliga känslor, och effekterna onlineundervisning har haft på elevernas lärande i ämnet engelska. Problematik så som tekniska svårigheter, att det var tidskrävande och att interaktionen mellan lärare och elever hämmades tillhör några av de negativa erfarenheter av onlineundervisning som lärarna vittnade om. Denna studie presenterar förslag på hur man kan förbättra distansutbildning och hur fortsatt undervisning online kräver att lärare utbildas i hur man implementerar effektiva IKT-verktyg i sin onlineundervisning.

The following study aims to contribute knowledge about the challenges civics teachers at secondary schools faced in assessment and grading when the digital teaching was applied due to the pandemic. The purpose of this study has been to find out how the grading and assessment practice was affected by the prevailing distance studies. In the study, the questions that have been answered are: In what ways was the grading and assessment practice affected by distance learning according to the social studies teachers? And the question: What were the biggest challenges and opportunities with grading during distance learning according to the social studies teachers? The method applied in the following study is semi-structured qualitative interviews. The selection of respondents was based on two criteria. One criterion for selection was that the teacher worked at secondary school level and within the subject of social science, and that the teacher in question taught digitally during the distance period. Eight teachers participated in the study. The theoretical framework that was applied in the analysis of the results is the TPACK framework. The results show that several different challenges and opportunities could be identified. Among other things, the teachers felt that legal certainty was a challenge during distance learning, the reduced interaction with the students and other external circumstances such as home conditions affected the teaching, which in turn also affected the grading. Two knowledge requirements within the subject of social studies are distinguished as particularly challenging to assess and grade remotely, factual knowledge and different forms of presentation. The reduced classroom interaction also meant that the discussion and communication which is what characterizes the subject civic, was challenged during the distance period. The possibilities of the digital tools that could be ascertained from the results section are, among other things, that the teachers perceived that the formative assessment became more efficient and structured and that more new accounting forms appeared in connection with the introduction of digital technology.

[pt] A pesquisa que fundamenta esta tese teve como objetivo analisar possíveis relações entre letramentos midiáticos de professores e suas práticas pedagógicas no ensino remoto emergencial (ERE) na pandemia de Covid-19. Na ausência de consenso em torno de um modelo conceitual para os letramentos midiáticos, foi construída uma proposta de matriz conceitual para os letramentos midiáticos em diálogo com autores do campo da mídia-educação e dos estudos críticos sobre tecnologia e educação, adotada como lente analítica dos dados produzidos nesta pesquisa. O trabalho de campo contou com duas etapas: a) aplicação de questionário junto a professores de diferentes regiões do país; b) realização de entrevistas semiestruturadas com professores que responderam ao questionário e se dispuseram a participar também dessa etapa. As 259 respostas válidas nos questionários foram submetidas à análise descritiva e de associação através do teste qui-quadrado. As entrevistas realizadas com 32 professores buscaram compreender como eles concebiam os letramentos midiáticos; que habilidades consideravam possuir nessa área e se havia relações entre os letramentos midiáticos e as práticas pedagógicas empregadas no ensino remoto emergencial (ERE). Nas respostas ao questionário, a maioria dos professores que estavam realizando o ERE afirmou ser bastante habilidoso no que diz respeito ao uso de mídias no ensino. Nas entrevistas, os participantes relataram que a experiência do ERE propiciou um maior conhecimento sobre o uso pedagógico das mídias, o que possivelmente favoreceu o sentimento de mais competência nessa área. A análise das entrevistas indicou que a maioria concebe os letramentos midiáticos como uso de mídias com fins instrumentais (como habilidade técnica) e didáticos (para ensino do conteúdo curricular). Foram identificadas preocupações relacionadas à vigilância e controle do trabalho docente e apreensão com a privacidade e com a exposição. As entrevistas indicaram, ainda, que o conhecimento sobre aplicações pedagógicas das mídias foi construído principalmente na troca entre pares. Considerando a experiência com o ERE, propõe-se que políticas de formação voltadas para ampliação dos letramentos midiáticos de professores incluam entendimento crítico sobre o funcionamento dos sistemas midiáticos e seus aspectos sociais, econômicos, culturais, políticos e históricos e sejam estruturadas a partir de redes de professores, com base na troca de saberes. / [en] The research underpin this thesis aimed to analyze possible links between media literacy of teachers and their pedagogical practices in emergency remote education (ERE) during the Covid-19 pandemic. In the absence of consensus around a conceptual model for media literacies, a proposal was built in dialogue with authors in the field of media education and critical studies on technology and education, adopted as an analytical lens of the data produced in this research. The field work consisted of two stages: a) application of a questionnaire with teachers from different regions of the country; b) conducting semi-structured interviews with teachers who answered the questionnaire and agreed to participate in this stage as well. The 259 valid responses were submitted to descriptive and association analysis using the chi-square test. The interviews carried out with 32 teachers sought to understand how they conceived media literacy; what skills they considered to have in this area and whether there were links between media literacy and the pedagogical practices employed in emergency remote education (ERE). In the responses to the questionnaire, most teachers who were taking the ERE stated that they were quite skilled with regard to the use of media in teaching. In the interviews, the participants reported that the ERE experience provided them with greater knowledge about the pedagogical use of the media, which possibly favored the feeling of more competence in this area. The analysis of the interviews indicated that most of them conceive media literacy as the use of media for instrumental purposes (such as technical skills) and didactic purposes (for teaching curriculum content). Concerns related to surveillance and control of teaching work and concerns about privacy and public exposure were identified. The interviews also indicated that knowledge about pedagogical applications of the media was mainly built on exchanges between peers. Considering the experience with the ERE, it is proposed that training policies aimed at expanding the media literacy of teachers include a critical understanding of the functioning of media systems and their social, economic, cultural, political and historical aspects. This action shall be structured out of teachers networks, based on the exchange of knowledge.

[pt] O ensino remoto estabelecido emergencialmente em função da pandemia de Covid-19 trouxe grandes desafios a educadores, que precisaram adequar as rotinas de ensino rapidamente para conduzir as aulas. No ensino em design, a experimentação material realizada em ambientes de laboratório de design é primordial para formação de estudantes de design de produtos que, por intermédio das construções físicas, exploram criativamente suas ideias ou as colocam em testes para a validação de conceitos e soluções de design, em um ambiente de ensino compartilhado por alunos, professores e profissionais técnicos. Esta dissertação apresenta o relato da experiência da autora na elaboração e implementação de alternativas de trabalho que permitiram a continuidade das práticas de experimentação material, por meio de representações físicas, em disciplinas amparadas pelo Laboratório de Modelos e Protótipos, pertencente ao curso de graduação em design de produtos, da PUC-Rio, no decorrer do isolamento social. O referencial teórico que sustenta a dissertação inclui autores como Donald Shön, Nigel Cross e Antônio Santoni Rugiu e por meio de metodologia participativa, utilizando pesquisa bibliográfica e documental, busca-se observar e refletir o lugar da experimentação em laboratórios de design e sobre os ensino aprendizados ocorridos nestes espaços, destacando-se a importância das representações físicas no desenvolvimento de projeto de produtos. Por fim, apresenta-se as propostas que foram implementadas em um contexto de ensino remoto emergencial, como forma de possibilitar que a rotina de trabalho dos alunos, em suas residências. / [en] The remote teaching established on an emergency basis due to the Covid-19 pandemic brought great challenges to educators, who needed to adapt teaching routines quickly to conduct classes. In design education, material experimentation carried out in design laboratory environments is essential for training students to design products that, through physical constructions, creatively explore their ideas or put them to tests for the validation of design concepts and solutions, in a teaching environment shared by students, teachers and technical professionals. This dissertation presents the report of the author s experience in the elaboration and implementation of work alternatives that allowed the continuity of the practices of material experimentation, through physical representations, in disciplines supported by the Laboratory of Models and Prototypes, belonging to the graduation course in design of products, from PUC-Rio, during social isolation. The theoretical framework that supports the dissertation includes authors such as Donald Shön, Nigel Cross and Antônio Santoni Rugiu and through participatory methodology, using bibliographical and documentary research, we seek to observe and reflect on the place of experimentation in design laboratories and on teaching -learning that took place in these spaces, highlighting the importance of physical representations in the development of product design. Finally, the proposals that were implemented in an emergency remote teaching context are presented, as a way to enable the students work routine, in their homes.

La educación remota de emergencia se ha convertido en la principal estrategia educativa para que los alumnos de todo el mundo puedan garantizar su continuidad de los estudios de todos los niveles. Aquello conlleva a un uso de soluciones de enseñanzas totalmente remotas a la educación donde la tecnología cumple un rol protagónico; y por ende, los maestros se convierten en alfabetizadores digitales. El objetivo de este estudio es indagar acerca de las percepciones de los usos de las TIC por docentes de educación inicial en instituciones privadas de Lima dentro de la educación inicial durante la educación remota de emergencia con el fin de recolectar datos y experiencias de las docentes para así, conocer las percepciones; el uso que se les dio a las TIC; de la misma manera que los procesos y desafíos que atravesaron durante dicho contexto. Las entrevistas realizadas fueron analizadas mediante un análisis temático y los resultados de estas indicaron que a pesar de los desafíos y limitaciones presentadas por el contexto de la pandemia y por el propio centro educativo, las TIC tienen consecuencias positivas en los estudiantes y en los docentes de educación inicial. / Emergency remote education has become the main educational strategy for students around the world to guarantee their continuity of studies at all levels. This leads to the use of totally remote teaching solutions in education where technology plays a leading role; and therefore, teachers become digital literacy teachers. The objective of this study is to inquire about the perceptions of the uses of ICT by early education teachers in private institutions in Lima within early education during emergency remote education in order to collect data and experiences of teachers to thus, to know the perceptions; the use that was given to ICTs; in the same way as the processes and challenges they went through during that context. The interviews carried out were analyzed through a thematic analysis and the results of these indicated that despite the challenges and limitations presented by the context of the pandemic and by the educational center itself, ICTs have positive consequences for students and teachers. Initial education. / Tess

Solicitud de embargo por publicación en revista indexada. / La revisión teórica y bibliográfica desarrollada a continuación surge a raíz de la presencia de la primera experiencia de educación remota de emergencia en el Perú (una variante de la educación a distancia): la estrategia multicanal “Aprendo en casa”, la cual fue producto de la pandemia del coronavirus. Asimismo, este análisis de fuentes está orientado a identificar las posibilidades de indagación a partir de las creencias y atribuciones causales que puedan surgir de la utilización de esta modalidad de aprendizaje en el Nivel Inicial. Para ello, se define a las creencias como aquellos juicios evaluativos que conducen la manera de pensar y proceder de las personas en determinadas situaciones (Borg, 2001; Pajares,1992). De la misma forma, las atribuciones causales son construcciones mentales desarrolladas a partir de la búsqueda de razones que explican un hecho y que, además, determinan cómo el sujeto enfrenta situaciones posteriores (Weiner, 1985). Finalmente, en este trabajo, se ha identificado que, en los estudios realizados sobre educación a distancia, las percepciones sobre esta modalidad varían de acuerdo al nivel de conocimiento y experiencia que los docentes y estudiantes poseen acerca de ella. Además, se resalta la ausencia de situaciones en las que se haya usado este tipo de educación en edades tempranas y se hace hincapié en la necesidad de indagar la pertinencia de su aplicación en el Nivel Inicial. / The theoretical and bibliographic review developed below arises from the presence of the first remote education experience (EAD) in Peru (a distance education form): the multichannel strategy “Aprendo en casa”, which was a product of COVID-19. Likewise, this resource analysis is aimed towards identifying the possibilities of research based on the beliefs and causal attributions that may arise from the use of this new modality of learning at the preschool level. In order to do this, beliefs are defined as those evaluative judgments that guide the way people think or act in different circumstances (Borg, 2001; Pajares,1992). In the same way, causal attributions are mental constructions that are developed based on the reasons that explain a fact, and that, in addition, determines how any subject faces subsequent situations (Weiner, 1985). To finish off, in this investigation, it has been identified that, in the studies that have been carried out about distance education, perceptions about this modality vary according to the level of knowledge and experience that a teacher and student have of it. In addition, the absence of situations where this modality of education might have been used in the early years is highlighted and it is emphasized that there is a need to investigate the relevance of its application at preschool level. / Trabajo de investigación

[pt] Esta pesquisa lança luz às práticas pedagógicas que envolvem o sistema online de ensino, práticas estas capazes de suscitar diversas emoções no ambiente escolar. O objetivo é de reconhecer e aprofundar reflexões acerca dos estudos sobre crenças e emoções da sala de aula on-line, dos significados gerados nas interações discursivas e nas emoções que surgiam a partir das crenças no discurso analisado no ambiente escolar de Ensino Remoto Emergencial em virtude da pandemia da Covid 19, numa perspectiva autoetnográfica, exploratória e contextualizada. A pesquisa também busca estabelecer significados acerca das relações co-construídas por meio das crenças que emergem na interação professora/aluno colaborador. Para tanto, faço uso de conceitos teóricos advindos da: Linguística Aplicada (MOITA LOPES, 2006; 2013; MILLER, 2013), Prática Exploratória (ALLWRIGHT, 2006; MILLER et al., 2008), Autoetnografia (ELLIS, 2004; ADAMS; BOCHNER; ELLIS, 2011; DENZIN; LINCOLN, 2000; BOCHNER; ELLIS, 2000), Crenças (BARCELOS, 2001, 2003, 2004; BARCELOS; ABRAHÃO, 2006; ANDRÉ, 1996; KALAJA, 1995), Emoções (ZEMBYLAS, 2003a, 2003b, 2005; REZENDE; COELHO, 2010; FAIRCLOUGH, 2001; 2003; hooks, 2013; LE BRETON, 2021), Ensino Remoto Emergencial (FONSECA; CARDOSO, 2021), Avaliação (THOMPSON; HUNSTON, 2000; THOMPSON; ALBA-JUEZ, 2014; THOMPSON, 2000; MARTIN; WHITE, 2005, HALLIDAY, 1985, 1994; 2010; 2014), Linguística Sistêmico- Funcional (FUZER; CABRAL, 2014; NEVES, 1997; HALLIDAY; MATTHIESSEN, 2014). Alinhada ao paradigma da pesquisa qualitativa (DENZIN; LINCOLN, 2006), à perspectiva contemporânea da Linguística Aplicada e ao viés ético-metodológico da Prática Exploratória, apresento a análise de excertos de conversas de potencial exploratório sobre o ambiente escolar on-line. Tomo por base o pressuposto de que as emoções são suscetíveis a variações provocadas pelo ambiente sociocultural em que se encontram (REZENDE; COELHO, 2010). As crenças e as emoções encontradas nas interações com o aluno colaborador são observadas e estudadas considerando o contexto micro, quanto em contexto macropolítico, dentro das reflexões e coconstruções de significados que foram identificadas. Para a interpretação dos dados, analiso os significados das crenças e das emoções encontradas nas conversas de caráter exploratório gravadas para a investigação. Quanto à análise dos discursos gerados e nossas conversas exploratórias, entendemos que, em sua maioria, que o aluno colaborador construiu ao longo de sua trajetória acadêmica crenças acerca da relação professor/aluno, que foram capazes de interferir no seu processo de ensinoaprendizagem, suscitando emoções que puderam construir significados para as práticas pedagógicas no ambiente on-line de ensino. / [en] This research focuses on pedagogical practices and the related emotions involved in the online educational system. The goal of this autoethnographic, exploratory and contextualized study is to recognize and make deep reflections about the beliefs and emotions that emerge in online classes and to analyze the discourse generated during the interactions that took place in the private tutoring sessions that occurred during the emergency remote study period due to the covid19 pandemic. In order to do that, I utilize theoretical concepts that come from: Applied Linguistics (MOITA LOPES, (MOITA LOPES, 2006; 2013; MILLER, 2013), Exploratory Practice (ALLWRIGHT, 2006; MILLER et al., 2008), Autoethnography (ELLIS, 2004; ADAMS; BOCHNER; ELLIS, 2011; DENZIN; LINCOLN, 2000; BOCHNER; ELLIS, 2000), Beliefs, (BARCELOS, 2001, 2003, 2004; BARCELOS; ABRAHÃO, 2006; ANDRÉ, 1996; KALAJA 1995), Emotions (ZEMBYLAS, 2003a, 2003b, 2005; REZENDE; COELHO, 2010; FAIRCLOUGH, 2001; 2003; hooks, 2013; LE BRETON, 2021), Emergency Remote Teaching (FONSECA; CARDOSO, 2021), Evaluation (THOMPSON; HUNSTON, 2000; THOMPSON; ALBA-JUEZ, 2014; THOMPSON, 2000; MARTIN; WHITE, 2005, HALLIDAY, 1994; 2014), Systemic-Functional Linguistics (FUZER; CABRAL, 2014; NEVES, 1997 ; HALLIDAY; MATTHIESSEN, 2014). Aligned with the qualitative research paradigm (DENZIN; LINCOLN, 2006), the contemporary perspective of Applied Linguistics and the ethic-methodological framework of Exploratory Practice, I present the analysis of the conversation exchanges oriented by an exploratory perspective to the online school environment. I assume that the emotions are susceptible to variations provoked by the sociocultural environment in which they emerge (REZENDE; COELHO, 2010). The beliefs and emotions identified in the interactions co-constructed with the collaborating student are observed and studied within a micro context and within a macropolitical context. For the data interpretation, I analyze the meanings of the beliefs and emotions found in the exploratory conversations recorded for investigation. The data analysis of our exploratory conversations yielded the understanding that the collaborating student built, throughout this academic trajectory, beliefs regarding his student-teacher relation that interfered in this process of studying-learning by bringing to the surface emotions about pedagogical practice in the online study environment.

[pt] O cenário de crise sanitária provocado pela pandemia da Covid-19, assolou a população mundial a partir do ano de 2020, impondo desafios às Instituições de Ensino, quanto à organização dos processos de ensino, pesquisa e extensão. Docentes, discentes e assistentes sociais que atuam em Instituições concedentes de estágio, se viram impelidos a enfrentar um contexto adverso, de agudização das expressões da questão social, que influenciaram diretamente a rotina do exercício profissional, bem como de ensino-aprendizagem das/dos discentes em processo de formação acadêmica. A presente dissertação, ancorada em correntes teóricas críticas, tem como objetivo principal analisar a formação acadêmica, com ênfase na experiência de estágio curricular, de discentes do curso de graduação, em Serviço Social, da Pontifícia Universidade Católica do Rio de Janeiro (PUC-Rio), ante a pandemia da Covid-19. Para tanto, apontamos, a trajetória da Educação Superior no Brasil, a partir da década de 1990, bem como os marcos na história do Serviço Social, a partir da recusa ao conservadorismo e a construção do Projeto Ético-Político da profissão, que constitui a base para a formação e exercício profissional, o que consequentemente influencia diretamente o processo de estágio. Trata-se de uma pesquisa com abordagem qualitativa, cujo principal instrumento para a produção de dados, consistiu em 27 (vinte e sete) entrevistas, realizadas com 20 (vinte) discentes do curso de graduação em Serviço Social da PUC-Rio, 04 (quatro) assistentes sociais que realizam supervisão de estágio em Serviço Social, em instituições conveniadas com a PUC-Rio, 02 (dois) docentes que ministram disciplinas de estágio no curso de graduação em Serviço Social da PUC-Rio e com a coordenadora de estágios do Departamento de Serviço Social da PUC-Rio, nos meses de novembro e dezembro de 2022. Ao final desse estudo foi possível delinear o perfil das/os discentes que realizaram estágio no primeiro semestre do ano de 2020 e analisar a experiência de estágio, tendo em vista a implantação do Ensino Remoto Emergencial e o distanciamento físico de suas/seus respectivos supervisoras/es e Campos de Estágio, o que gerou desafios inéditos a serem enfrentados pela categoria, tendo como norteador o Projeto Ético-Político do Serviço Social, materializado nas normatizações que regem a profissão tais como, Lei de Regulamentação da Profissão (n 8.662/93), Código de Ética (1993), Diretrizes Curriculares de 1996 (ABEPSS) e demais regulamentações específicas para o estágio em Serviço Social no Brasil. Os resultados foram analisados a partir das fundamentações teóricas que basearam esse estudo, considerando as principais categorias de análise – Ensino Remoto Emergencial, Estágio em Serviço Social, Projeto Ético-Político – que nortearam a pesquisa. / [en] The health crisis scenario caused by the Covid-19 pandemic has devastated the world population since the year 2020, imposing challenges to educational institutions regarding the organization of teaching, research, and extension processes. Teachers, students, and social workers who work in Institutions that grant internships have been forced to face an adverse context of worsening expressions of the social issue, which directly influenced the routine of professional practice, as well as the teaching-learning of students in the process of academic education. The present dissertation, anchored in critical theoretical currents, has as its main objective to analyze the academic education, with emphasis on the experience of curricular internship, of undergraduate students in Social Work at the Pontifical Catholic University of Rio de Janeiro (PUC-Rio), in the face of the Covid-19 pandemic. For this, we point to the trajectory of Higher Education in Brazil, from the 1990 s, as well as the milestones in the history of Social Service, from the refusal of conservatism and the construction of the Ethical-Political Project of the profession, which constitutes the basis for professional qualification and practice, which consequently directly influences the internship process. This is a research with a qualitative approach, whose main instrument for the production of data consisted of 27 (twenty-seven) interviews, carried out with 20 (twenty) students of the undergraduate course in Social Work at PUC-Rio, 04 (four) social workers who supervise Social Work internships in institutions associated with PUC-Rio, 02 (two) professors who teach internship disciplines in the undergraduate course in Social Work at PUC-Rio, and with the Coordinator of Internships of the Department of Social Work at PUC-Rio, in the months of November and December 2022. At the end of this study, it was possible to delineate the profile of the students who did their internship in the first semester of 2020 and to analyze the internship experience, considering the implementation of Emergency Remote Teaching and the physical distance from their respective supervisors and internship fields, which created unprecedented challenges to be faced by the category, guided by the Ethical-Political Project of Social Service, materialized in the norms that govern the profession, such as the Profession Regulation Law (no. 8. 662/93), Code of Ethics (1993), Curricular Guidelines of 1996 (ABEPSS) and other specific regulations for the internship in Social Service in Brazil. The results were analyzed based on the theoretical foundations of this study, considering the main categories of analysis - Emergency Remote Teaching, Internship in Social Work, Ethical-Political Project - that guided the research.