Nowadays the world is on the verge of another significant migration of value, the value for corporate world is shifting from providing services to staging experiences for customers. Since it is vital to understand the main characteristics and components of the impending environment, this research is carried out. It is aimed at determining the main elements of the experience economy that could add value to products and the way modern retail companies apply these instruments within their strategies. The purpose of this paper is sufficiently fulfilled by qualitative analysis of three companies from the clothing industry - Benetton Group, Nike, Louis Vuitton. In the paper co-creation, gamification and digitalization are identified as the main instruments of the experience economy that could lead to greater value of the products and additionally contribute to other companies’ brand performance criteria as brand loyalty and brand awareness. Furthermore, the study provides discrepancies between retail companies from the clothing industry in terms of implementing experience economy instruments depending on their market segment, strategy and specialization.

The overall research objective is motivated by two simultaneous developments. On the one hand, due to globalization and fast changing markets, organizations face increasing pressure to stay competitive and to survive in these fast changing environments. To innovate, organizations rely on recruiting and developing their workforce. As the individual is the source of innovation, an ever increasing emphasis is placed upon individual innovativeness and in particular in the investigation of sources of individual innovativeness. Leaders are essential in the promotion of employees´ innovativeness and leadership is proposed as one of the most influential predictors of individual innovativeness. In the view of innovation pressure and demographic changes, it is important for organizations to shed light on their young professionals, especially on their young professionals’ innovativeness, as they are the future workforce. This is especially important for leaders who aim to support the innovativeness of their young professionals. Nevertheless, the importance of young professionals’ innovativeness in the retail industry is still underestimated. Hence, organizations and especially leaders may benefit greatly from being aware of their young professionals’ innovativeness as one possibility to face the challenges of innovation pressure.:I Part I: Introduction 1 Motivation and relevance 2 Overall resource-based perspective 3 Research gaps and questions 4 Overall structure of the dissertation II Part II: Foundations 1 Structure of part II 2 Individual innovativeness 3 Leadership supporting individual innovativeness 4 Summary of part II III Part III: Empirical studies 1 & 2 1 Structure of part III 2 Overall research context 3 Overall research design 4 Study 1: Individual innovativeness of yps 5 Study 2: Leadership supporting yps’ innovativeness IV Part IV: Discussion 1 Structure of part IV 2 Discussion of study 1: Individual innovativeness of yps 3 Discussion of study 2: Leadership supporting yps’ 4 Summary of overall empirical findings V Part V: Conclusion 1 Summary of parts 2 Implications for management 3 Limitations and avenues for further research 4 Conclusion References Annexes Annex A: Related to Part II: Individual innovativeness Annex B: Related to Part II: Leadership supporting individual innovativeness Annex C: Related to Part III: Empirical study 1&2

Most companies' desire is to create customer relationships and the working methods have changed as a result of the increased e-commerce. Because of digitalization, the retailing field has changed dramatically. Consequently, physical stores are facing competition from online companies. Previous literature has stated that physical stores now have to focus on what happens inside the store in order to generate a pleasant experience. The research question focused on examining how Elgiganten, the largest consumer electronic store in Sweden, use customer experience and customer value in order to influence store attractiveness. This was carried out by using a qualitative approach, an exploratory nature and by conducting in-depth interviews with consumers and the company's head managers. The main findings of this study suggest that customers can not take advantage of some services when buying through e-commerce. This ability to provide service is an important part of the handling of competition from e-commerce. The retailers need to find the right balance between engagement and emotions in the physical retail environment in order to appeal to the consumers’ desires of trust & reliability in order to create an attractive experience point. By means of this, the thesis emphasised the imperative of creating experience in offline retailing.

Employee turnover affects retail organizations in the form of lower productivity, decreased profitability, and reduced sustainability. In 2014, organizations lost over $11 billion in tangible and intangible assets as the result of employee turnover. High employee turnover rates have an adverse effect on productivity, which lead to unsustainable business practices. The number of retail employees who quit their jobs each month increased from 432,000 in December 2016 to 464,000 in January 2017, which indicates that some managers lack strategies to reduce employee turnover. Using the transformational leadership theory, the purpose of this single case study was to explore effective strategies used by retail store managers from El Paso, Texas to decrease employee turnover. Participants were purposefully selected because of their experience implementing effective employee turnover reduction strategies; they reduced employee turnover from 24% in 2012 to 15% in 2016. Data were collected via face-to-face semistructured interviews with 10 managers and the review of organizational documents on employee turnover. Data were analyzed using inductive coding of phrases, word frequency searches, and theme interpretation. Three themes emerged: supportive leadership reduced employee turnover, managing personnel scheduling decreased employee turnover, and competitive compensation reduced employee turnover. Reducing employee turnover contributes to social change by providing retail store managers with valuable insight that can lead to enhanced sustainability, improved organizational growth, and increased profitability, which might promote prosperity for local families and the community.

Introduction: Since the start of the digital age back in the 70s, digital technology has become a main tool for us humans to work, communicate, and enjoy ourselves on a day-to-day basis. The major push that set this new chapter of human life was due to the first military-manufactured computers of the time. The usage and development since then have grown exponentially all across our lives, affecting everything from hospital visits in Hong Kong to a late-night shopping experience in Stockholm. This leads us to today, where businesses are taking technological advances every day to keep their customers happy and satisfied, but also setting the bar higher and higher between their competitors. Some store owners have even figured out that physical human presence is not even needed in physical stores. The benefit is that the upkeep costs drop and almost no employees are needed; this is beneficial for small store locations in sparsely populated areas. In Sweden, it has become a huge problem that small towns and villages slowly die due to high upkeep costs for store owners. With these unmanned stores, the trend could change to the possessive. However, it is also pressured by the very technology-demanding Generation Z. Setting pressure on this retail sector to keep up and find the right way to proceed with their businesses in a way that fits Generation Z’s demand long term.  Purpose: This specific study will try to explain how different enhancers and inhibitors affect consumer acceptance according to Generation Z for this store concept in Sweden. The researchers of this thesis believe that this study is needed because of the vast growth of unmanned stores and the lack of research it has, especially in Scandinavia. Methodology: In order to answer the research question, nine different hypotheses were created with different inhibitors and enhancers derived from previous research. Furthermore, a combination of online and face-to-face questionnaires was conducted, whereby 133 valid respondents were collected. The data was then analyzed with the help of a multiple regression analysis. Conclusion:  From this research, it can be concluded that for the investigated enhancers: high levels of technology readiness, usefulness, and enjoyment were all factors affecting Gen Z´s acceptance of unmanned convenience stores. Furthermore, that lack of human interaction affects Gen Z´s resistance towards unmanned convenience stores. These results can be used for future research and for companies targeting Gen Z to shop at unmanned convenience stores.

This study discusses Augmented Reality (AR) as a digital marketing tool in online retail, with a special focus on the perceptions and attitudes which consumers hold towards the tool. The project, aims to give insights on how to study AR in online retail settings and also touches upon how different characteristics of augmented reality can impact the consumers attitudes towards products displayed or demonstrated with AR tools. The conceptual framework is based on literature and case studies in the fields of augmented reality, consumer experience and, customer value creation. The data for this research project was obtained through in-depth interviews with participants who have had previous experiences with Augmented Reality. After analysing and categorising their answers, the findings suggest that the participants have an overall positive attitude towards the tool and that they are already keen to engage with the technology. Their answers also suggested that the use of AR tools in online retail could positively affect the consumers attitudes towards the promoted services or products which are displayed with the tool. Moreover, depending on certain factors, the tool could potentially have a positive effect on the purchasing decision. On the negative side, the participants consider the technology is not there yet and needs to be improved to deliver meaningful value for them. Other valuable findings of the project are related to the customer journeys and the value the tool provides to the users. / Denna studie diskuterar Augmented Reality (AR) som ett digitalt marknadsföringsverktyg inom onlinehandeln, med ett särskilt fokus på de uppfattningar och attityder som konsumenterna har gentemot verktyget. Projektet syftar till att ge insikter om hur man studerar AR i online-butiksmiljöer och berör också hur olika egenskaper hos AR kan påverka konsumenternas attityder till produkter som visas eller demonstreras med AR-verktyg. Den konceptuella ramen är baserad på litteratur och fallstudier inom AR, konsumentupplevelse och kundvärdeskapande. Data för detta forskningsprojekt erhölls genom fördjupade intervjuer med deltagare som tidigare haft erfarenheter av AR. Efter att ha analyserat och kategoriserat sina svar föreslår resultatet att deltagarna har en övergripande positiv inställning till verktyget och att de redan är angelägna om att engagera sig i tekniken. Deras svar föreslog också att användningen av AR-verktyg i online-detaljhandeln positivt kunde påverka konsumenternas attityder till de marknadsförda tjänsterna eller produkterna som visas med verktyget. Beroende på vissa faktorer kan verktyget dessutom ha en positiv effekt på inköpsbeslutet. Bland de negativa aspekterna anser deltagarna att tekniken inte Einns där ännu och måste förbättras för att ge ett meningsfullt värde för dem. Andra värdefulla insikter från projektet är relaterade till kundresan och det värde verktyget ger användarna.

M. Tech. (Department of Logistics Management, Faculty of Management Sciences), Vaal University of Technology. / The importance of the food retail industry and its role in stimulating economic growth and ensuring food availability as the final actor in the food supply chain in many countries is well documented in literature. This stands true in the case of Zimbabwe, where the industry has grown tremendously to become a significant contributor to the gross domestic product through employment creation, tax contributions and infrastructural development. Despite these contributions, the industry faces challenges in the form of supply chain risks. This is primarily due to the nature of the retail supply chain in Zimbabwe where over two-thirds of the products sold are imported. This forms the basis of this study which seeks to understand how supply chain risk management in food retail firms impacts on firm operational performance. Thus, this study aimed to investigate the relationships between supply chain risk management and operational performance in the food retail industry in Harare, Zimbabwe. To achieve the study’s aim, several variables were considered; namely, supply chain risk management, supply chain risk information sharing, and supply chain risk analysis and assessment, supply chain risk-sharing mechanisms and operational performance. The study followed a quantitative research approach based on a positivist paradigm. A total of 264 food retail firm owners, managers and professional employees who possess knowledge on supply chain risk management in Harare were selected using a non-probability, purposive sampling technique. Data were then collected using a close-ended survey questionnaire which was developed using adapted measurement scales. The collected data were analysed using the Statistical Packages for Social Sciences (SPSS version 25.0) and the Analysis of Moment Structures (AMOS version 25.0) statistical software. The applied data analysis techniques included descriptive statistics and inferential statistics. Inferential statistics used two approaches, namely, Exploratory Factor Analysis (EFA) and Structural Equation Modelling (SEM). The EFA tested for the factor structure of the collected data, whereas SEM tested for both psychometric properties of measurement scales and the relationships in the proposed hypotheses. The results of the study showed that supply chain risk management has a direct and significant relationship with both supply chain risk information sharing and supply chain risk analysis and assessment. Supply chain risk analysis and assessment yielded a positive and significant relationship with supply chain risk-sharing mechanisms. The relationship between supply chain risk analysis and assessment and supply chain risk-sharing mechanisms was significant but weak. Supply chain risk-sharing mechanisms had a strong and positive relationship with operational performance. There was, however, no significant direct relationship between supply chain risk management and operational performance. Insights gained from this study have merit from both theoretical and practical perspectives. Theoretically, the study provides an understanding of some driving factors to supply chain risk management, supply chain risk-sharing information sharing, supply chain risk analysis and assessment, supply chain risk-sharing mechanisms and operational performance within the food retail industry in Zimbabwe. Since there is limited evidence of similar previous studies in Zimbabwean food retail firms, the results are an essential addition to the existing body of literature within the area of supply chain management and supply chain risk management in the context of a developing country. From a management perspective, the study suggests specific recommendations that should be implemented for the optimisation of all five constructs.

Denna uppsats ämnade att undersöka tre branschers reaktioner på de ekonomiska effekterna av corona-pandemin: restaurang-& hotellbranschen, detaljhandelsbranschen och transportbranschen genom att undersöka tre perioder: före, under och efter pandemin. Resultatet visade att antalet konkurser minskade under pandemin där det förväntades öka, och efter pandemin ökade det i stället.  Fokus ligger även på en alternativ förklaringsvariabel: stödpaket, som infördes för att mildra de ekonomiska effekterna av pandemin, vilket ansågs ha påverkat resultatet från dataanalysen. Fokus låg på en alternativ förklaringsvariabel: stödpaket, som infördes under pandemin för att mildra de ekonomiska effekterna, vilket ansågs ha påverkat resultatet från analysen som presenteras. / This paper aimed to investigate the reactions of three industries to the economic effects of the corona pandemic: the restaurant & hotel industry, the retail industry and the transportation industry by examining three periods: before, during and after the pandemic. The results showed that the number of bankruptcies decreased during the pandemic where it was expected to increase, and after the pandemic it increased instead.  The focus is also on an alternative explanatory variable: support packages, which were introduced to mitigate the economic impact of the pandemic, which was considered to have influenced the results of the data analysis. The focus was on an alternative explanatory variable: support packages, which were introduced during the pandemic to mitigate the economic impact, which was considered to have influenced the results from the analysis presented.

Doctor of Philosophy / Department of Apparel, Textiles, and Interior Design / Joy M. Kozar / Today, home economics in Saudi Arabia, in particular, apparel and textiles programs (AT) typically emphasize two major areas: apparel design and textile science. However, AT programs in Saudi Arabia need to evolve to help students take advantage of new job opportunities in the apparel retail sector. Establishing an apparel merchandising track in AT programs in Saudi Arabia will provide women with better preparation to succeed in the industry. Until recently, most female graduates of home economics programs in Saudi Arabia were prepared for teaching positions. The purpose of this study was to develop an apparel merchandising program for the AT discipline in Saudi Arabia. Qualitative data were collected in three phases to examine the focal points of choosing the new curricula: (a) the nature of the subject matter, (b) the nature of society, and (c) the nature of individuals. In Phase 1, the content of the top apparel merchandising programs in the US was examined to explore the nature of the subject matter. In Phase 2, the perceptions of industry professionals in Saudi Arabia were explored by interviewing 21 human resource managers and apparel store managers. Finally, the AT students’ needs to succeed in the apparel industry were examined by interviewing 17 female students. The data were analyzed by utilizing the word-based technique as well as comparing and contrasting responses to each question. The findings for all three phases were combined and compared to identify the knowledge and skills that need to be added to the new apparel merchandising track for AT discipline in Saudi Arabia. Results of the study indicated that all three phases reported the importance of considering hard skills, or content and process knowledge, and soft skills, or professional attitude and skills, in preparing AT student for the apparel retail industry. AT major knowledge, business knowledge, mathematics, as well as professional skills (e.g., communication, commitment, teamwork, English language, lifelong learning, and experience) are found to be essential for the success of Saudi women in the apparel retail industry. For AT educators in Saudi Arabia, this knowledge and skills have to be addressed in the apparel merchandising program.

Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: Ongoing business sustainability today is one of the major issues facing the management of organizations. How to remain in the profit zone, that area where a company will be allowed to make high profit in its industry, is a constant challenge. Continued profitability in a fast changing industry, where the profit zone moves as competitors offer the same solutions, requires constant innovation, implementation of new ideas and heavy financial commitments. The key is to identify clear and rational business design choices that are responsive to customers and that will ensure profitability. This document will illustrate how the four major food retail companies in South Africa, and their visionary leaders, have reinvented their business designs in ways that kept or returned them to the profit zone. Shoprite's target market is the middle to lower income group. The company has built up core competencies within its business to serve this segment. There are currently a number of issues facing Shoprite's core market, and as a result the company is diversifying its income streams to be less dependant on a vulnerable target market. . The visionary leadership of Raymond Ackerman, who applied principles of customer sovereignty long before his peers, has resulted in one of the best-run companies in South Africa. Pick 'n Pay's ability lies within the middle to upper segment of the market. The company has built its business on one core element - the customer, and has adapted the company business design to meet the needs of the customer and capture value . .Spars' philosophy of giving the small retailer the power to compete with the larger retailer, who buys in bulk, has proved to be a successful formula and is threatening the traditional hierarchy. Owners who are in close contact to customers have the flexibility to align their businesses with the customer requirements. 'Woolworths has one of the strongest brands in the South African retail industry. However, the company has in recent years been in serious trouble having lost its way because it lost touch with its customers. Concentrating back on the core customers and building back confidence in its goods, have taken considerable focus. Each of the business designs are built on a deep understanding of what the customer needs are of the target market they serve and how they will be allowed to make a profit. / AFRIKAANSE OPSOMMING: Een van die grootste knelpunte vir organisasies vandag is volhoubare besigheidsbestuur. Die uitdaging is om in die area te bly waar die organisasie toegelaat sal word om hoë wins te maak. Voortgesette winsgewendheid in 'n industrie waar die wins area veskuif as gevolg van mededingers wat oplossings naboots, vereis voortdurende vernuwing en strawwe finansiële verpligtinge. Die sleutel is om duidelike en rasionele besigheidsontwerpbesluite te neem wat kliente behoeftes aanspreek en wat na 'n wins sal lei. Hierdie dokument beskryf hoe die vier groot voedselhandelaars en hulle leiers hul besighede herontwerp het sodat hulle winsgewend kan bly. Shoprite se teiken mark is die middel - tot lae inkomste groep. Die firma het kern bevoegdhede binne sy besigheid ontwikkel om hierdie segment te bedien. Shoprite diversifeer huidiglik sy inkomste stroom as gevolg van die kwesbaarheid van sy teiken mark. Pick 'n Pay word as een van Suid Afrika se beste bestuurde firmas beskou. Die sukses word toegeskryf aan die leierskap van Raymond Ackerman wat die beginsels van kliënte soewereiniteit lank voor sy portuurgroep geïmplimenteer het. Pick 'n Pay se fokus is die middel - tot hoë inkomste groep. Die firma is op een kern element gebou, die kliënt, en sy besigheids ontwerp is aangepas om die behoeftes van die kliënt te bevredig. Spar se filosofie is om die kleiner handelaar in 'n posisie te stel om met die groot handelaar, wat in grootrnaat aankoop, te kan meeding. Die groei wat Spar toon bedreig die traditionele hiërargie en bewys die sukses van hierdie formule. Winkel eienaars wat noue kontak met kliënte het, kan hulle besighede aanpas om in kliënte se behoeftes te voorsien. Woolworths het een van die sterkste handelsmerke in die Suid Afrikaanse handels industrie. Die firma was in die laaste paar jaar in groot moeilikheid omdat hy tred verloor het met sy kliënte. Deur weer te konsentreer op die kern kliënt en om vertroue op te bou in sy goedere het beduidende fokus vereis. Elk van die besigheids ontwerpe is gebou op 'n intieme begrip van die behoeftes van die teiken mark wat bedien word en hoe die firma toegelaat sal word om 'n wins te maak.