A circular economy has been suggested to be able to respond to environmental challenges caused by over-production and consumption of products. Reuse is a circularity measure ranked high in the waste management hierarchy and is especially relevant for passive durable products such as furniture. Reusing furniture has the potential to contribute to the decarbonization of companies. This thesis aimed to explore the potential of reuse contribution to climate change mitigation. An Excel model was developed to explore different reuse scenarios from a life cycle perspective, accounting for potential avoided emissions by selling second-hand furniture. The results indicated that reusing furniture resulted in about 42% reduced climate impacts, although it depended on the characteristics of second-hand trade. Furthermore, the second-hand furniture trade characteristics that influence the GHG emissions were identified, such as replacement rates, second-hand transport, and variability of items sold. An improved scenario by optimizing the furniture trade characteristics can save up to 80% of climate impact. The results indicated that reuse could significantly contribute to the climate commitments of companies, although it cannot be the only mitigation measure to reach carbon neutrality. / Att implementera en cirkulär ekonomi har föreslagits för att kunna adressera miljöutmaningar orsakade av överproduktion och konsumtion av produkter. Återanvändning är ett cirkulärt mått som rankas högt i avfallshanteringshierarkin och är särskilt relevant för passiva och slitstarka produkter som möbler. Återanvändning av möbler har potential att bidra till att minska koldioxidutsläppen hos företag. Denna avhandling syftade till att undersöka potentialen om återanvändning kan bidra till att minska klimatförändringen. En Excel-modell utvecklades för att utforska olika återanvändnings- scenarier ur ett livscykelperspektiv som räknar ut potentiella undvikna utsläpp genom att sälja begagnade möbler. Resultaten visade att återanvändning av möbler resulterade i cirka 40 % minskad klimatpåverkan, även om det berodde på second-handhandelns egenskaper. Vidare identifierades second-handmöbelhandelns egenskaper som påverkar utsläppen av växthusgaser, t.ex. som ersättningstaket, second-handtransport och variation av sålda varor. Ett förbättrat scenario genom att optimera möbelhandelns egenskaper kan spara upp till 80 % av klimatpåverkan. Resultaten visade att återanvändning avsevärt skulle kunna bidra till företagens klimatåtaganden, även om det inte kan vara den enda begränsningsåtgärden för att nå koldioxidneutralitet.

Child Health Services (CHS) in Sweden are offered free of charge to all Swedish parents with children 0-5 years of age.  The regular service schedule includes home visits, health examinations, vaccinations and participation in parenting groups. The CHS should pay extra attention to disadvantaged families. The aim of this thesis was to investigate to what extent the CHS reaches groups of families with special needs, e.g. immigrant families, low income families, young and single mothers, with universal or selective measures, as well as to investigate the variation of two determinants of child health, second hand smoke and breastfeeding, in these groups of families. The thesis also aimed at investigating validity of data in the county CHS quality database (Basta). The thesis is based on data from Basta together with several national registers. The CHS equally reached all families with infants with the universal program except for participation in parenting group. Foreign born, young, single and low-income mothers had lower participation rates. Smoking rates were lower in foreign-born than in Swedish-born mothers and higher for foreign-born than in Swedish-born fathers. Smoking was more common among single and low income parents and young mothers. Young and single mothers had lower breastfeeding rates at 6 months. At 12 months the breastfeeding rates were higher among foreign-born mothers. The validity test of data in the Basta database showed sensitivity values for immunizations, breastfeeding and smoking at 90-100 % and for any home visit, participation in parenting group at any time, a minimum number of 6 visits at the Child Health Centre (CHC) and a minimum number of 11 visits at the CHC at 88 - 96 %. The sensitivity value for the exact match of number of CHC visits (+/- 3 visits) was 88 %. Conclusions: The universal programme was equally distributed in different immigrant and socio-demographic populations. However, the results did not indicate equality according to the assumption that some families need more input than others in order to achieve equity of outcome. Individual data routinely collected from CHS records to a quality database provides data of good quality that can be used for both quality surveillance and research.

The second-hand vehicle market in Europe, America, and Japan has entered the mature period and showed the following market characteristic: 1.Large business volume and has formed effect of scale Volume of the second-hand vehicle business in developed countries is lot more than the volume of the new vehicle. Generally it is above a time. According to the summary statistics, the annual sales volume of American second-hand vehicle is already 2.5 times of its new vehicle sales volume, and the year sales volume of Japanese second-hand vehicle has continuously surpassed its new vehicle the sales volume for many years. Just because of huge second-hand vehicle market, the developed countries can maintain a stable and huge market of new vehicle market. The related data demonstrated that, in a mature auto market, the average of vehicle discard cycle is about 8 - 12 years, but the average of vehicle renew cycle is less than 4 years. It is obvious that the second-hand vehicle market has quite a few of the spaces to operate. 2.Lower price and balance the supply and demand quantity in the market The 21st century has become "the automobile society". Cars have become an essential transportation for the modern families, but consumers from different levels have different demands for cars. Part of the consumers, which from middle class and above mainly buy new cars. They pay more attention to the reliability of the vehicles instead of the price. Most of them would consider changing cars after four or five years when the reliability of the vehicle go down and the chance of accidental breakdown increase. But consumers, which are below the middle class, then take the second-hand car as the main consideration. It is because of the lower price consideration. The price of second-hand car is about half of a new car. It's still quite reliable to be used for two to four years. And the loss of depreciation value would be smaller than buying a new car. Such second-hand car is still possible to be sold once more after using. The price then would be only 20%-30% of a new one. Those cars are mainly sold to the people who have lower income or students who have no income. Moreover there are some older cars that even cost less, which costs only about 5%-10% of a new car. Although it is a must to spend certain money on maintenance costs, the total cost would still be the lowest. It is quite beneficial. Therefore the supply of second-hand vehicle is a little bit larger than the demand quantity. The price of the second-hand cars is also lower. That is to balance the supply and demand quantity in the market 3.The system organize well and promote the market to be developed Second-hand vehicle markets in the developed countries generally form a perfect purchasing and selling system. And that promotes the organization of second-hand auction and wholesale. Governments formulate related laws of second-hand vehicle trading to protect consumer's rights and interests. Each organization runs fairly and effective and that makes the price in second-hand vehicle markets of the developed countries tend to be stable. Consumers do not have to worry about the loss which is from the unstable value of vehicles. The value of second-hand vehicles affects the guarantee value of vehicles and the stimulation of buying new cars deep and far. The steady of second-hand vehicle markets has made new- and second-hand vehicle markets promote fairly well. The generality of second-hand vehicle markets in developing countries are: 1. Less source and higher price Because of the average income of the developing countries is lot more lower than the developed countries, the proportion of wanting to buy second-hand cars is lot more than the developed countries. Furthermore, vehicle renew cycle of these countries is longer than the developed countries. Therefore make the source of second-hand vehicle to be limited. And the situation of supply is unable to meet the demand is very common. It has made the price of second-hand vehicle become lot higher than the developed countries. Even though, the price of second-hand cars is still lower than new cars. Considering from the economy, second-hand cars are still popular. 2. The trading is flexible and the management is tend to be ruled day by day The main characteristic of the second-hand vehicle markets in developing countries is flexible trading. There are direct personal trading, store trading, and also auction trading. Anyhow they regulate and run by the market rules themselves. Although the second-hand vehicles markets have go along for many years, it is still immature. There is still a certain difference in scale, price, market standard, and market operation from developed countries. These countries have already realized this and are now trying to improve. They are endeavoring to regulate the law and the policy and also coordinating with the new- and second-hand markets. They are trying to regulate the price and balance the supply and demanding. These have made their trading way become closer to the developed countries. Market of Taiwan has also followed this tendency to Europe, America, and Japan. Comparing with the developed countries, the second-hand vehicle markets in Taiwan starts later but develops faster. The trading way is like the Eight Immortals crossing the sea, each one showing his special prowess. The trading pattern and the legal rules are still not soundness. The disputes happen quite often. Before the information of a new car has not fully exposed, it is risky to purchase second-hand car. Consumer could just be the last white mouse for the sellers and can only pray for himself. Making a comprehensive survey of second-hand vehicle markets in developed countries like America and Japan, the policy, the law and the coordination between the new- and second-hand vehicle markets are the main reason to make second-hand vehicle markets become prosperous in these countries. Because of the legal standard is incomplete in our country. The problem of asymmetric information exists in the market. And that makes the rights and the interests of consumers can not be protected when they purchase cars. This research is mainly investigating via interviews, related documents, and theories, and also case study and analyze. Then induces the system which can promote consumers' rights and interests and also to make consumers' rights and interests to be protected. Therefore they can feel at ease buying cars and also trying to provide proprietors a way to make reference of the system establishment.

Att motivera människor att volontärarbeta är en växande utmaning för många ideella organisationer. För att på längre sikt kunna behålla volontärer i en organisation är det fundamentalt att förstå vad som motiverar dem. I denna kvantitativa studie var syftet att undersöka vad som motiverar individer att arbeta som volontärer i en secondhand-verksamhet. Ett strategiskt urval resulterade i sju butiker där 181 enkätsvar samlades in, en svarsfrekvens på 91 procent. Resultatet visade bland annat att volontärerna motiverades av både altruistiska och egoistiska orsaker. De positiva sociala aspekterna i volontärarbetet nämndes frekvent som viktigaste motivation. Vidare återfanns flera samband mellan att känna sig respekterad som volontär och att känna stolthet över att vara en del av organisationen. Dessa båda fungerade som motiverande anledningar. En av slutsatserna var att volontärarbete bidrar till förbättrade sociala förhållanden och en känsla av meningsfullhet för volontärerna själva. / Motivating people for volunteer work is a growing challenge for many nonprofit organizations. In order to be able to retain volunteers in an organization in the longer term, it is fundamental to understand what motivates them. In this quantitative study, the purpose was to investigate what motivates individuals to work as volunteers in a second-hand business. A strategic selection resulted in seven stores in which 181 questionnaires were collected, a response rate of 91 percent. The results showed, among other things, that volunteers were motivated by both altruistic and selfish reasons. The positive social aspects of volunteering were frequently mentioned as the main motivation. Furthermore, there were several connections between feeling respected as a volunteer and feeling proud of being part of the organization. These both served as motivating reasons. One of the conclusions was that volunteering contributes to improved social conditions and a sense of meaningfulness for the volunteers themselves.

This Bachelor´s Thesis concerns 20 points at the MDA-program (People, Computers and Work) at Blekinge Institute of Technology in Ronneby. The MDA-program focuses on how people use Information Technology and its design and development. In this Bachelor?s Thesis we describe a study process at the Billing Gateway Department at Ericsson Software Technology in Ronneby in which we investigate how to design for destined users without direct contact with them. Our aim of the study was to evaluate and bring out a design suggestion of a graphical representation of the filters and formatters for the end-users. With only second hand information about them we found the task to be impossible to accomplish. Instead this Bachelor?s Thesis is an investigation of how a design process is developed without direct contact with the end-users. The results are based on second hand information about the needs of the end-users. We give Ericsson suggestions of how to involve the end-users in the design process. ----------------------- Tiina Martinson Johanna Åkesson

Konsumtionen i världen ökar och ett sätt att motverka den miljöpåverkan det medför är återanvändning genom second hand. Många second hand-verksamheter har välgörenhetssyfte och för att uppmuntra till köp krävs god marknadsföring samt ett starkt varumärke och där spelar butiken en central roll. Föreliggande studie har därför undersökt hur ett grafiskt kampanjmaterial för användning i en second hand-butik med välgörenhetssyfte kan vara utformat för att öka betalningsviljan. För att besvara forskningsfrågan har forskning genom design använts. Tidigare forskning och en förstudie har legat till grund för designarbetet genom vilket två koncept kallade Oväntad kombo och På köpet har tagit fram. Båda koncepten förmedlar vad pengarna vid köp går till, men har olika angreppssätt. Koncepten värderades genom kvalitativa intervjuer, vilka visade att det fanns stora risker att konceptet På köpet missuppfattades, medan Oväntad kombo upplevdes som tydligt och väckte positiva känslor. Värderingen resulterade i att konceptet Oväntad kombo rekommenderas för användning i butik. En kvantitativ jämförelse visade dessutom att konceptet leder till mätbar ökad betalningsvilja.

Historians use different types of sources when reconstructing the past. of the two major categories of sources, the primary sources are of major importance for attaining information, as they are contemporary to the period which is being researched. They are often more reliable than the other category, namely secondary sources, which are literally second-hand information. However, all possible sources, both primary and secondary, must be approached critically so as to obtain a balanced version of the past. In the South African situation, for an extensive period of time, most of the historical writing on the early periods was based on the records which were made by the Europeanoriginated Whites who had the advantage of being able to put their accounts in writin~. This led to the European-White perspective dominating and monopolising the historiographical stage for quite a long time. The perspective of the indigenous inhabitants of South Africa had been overshadowed owing to their inability to read and write. The written sources on the Blacks in South Africa date back to the time when the first Europeans set foot here. The early European travellers (traders, hunters, natural scientists, etc.) came into contact with the Black communities and they made records on them. Obviously these travellers based such records on their own interests and also wrote from a Eurocentric position, with cultural differences as well as racial prejudices and superior attitudes towards the Blacks. The missionaries, who were mostly of European origin, also made records about the Blacks among whom they worked. The missionaries also had their own agenda, although different from that of the travellers. The records which they kept mostly reflected their "fight" against what they thought were barbaric and backward ways of the Blacks' lifestyle. In addition to the records made by the early travellers and missionaries about the Blacks, there were records which were made by the Boer and British government officials. In this study the official records pertaining to the Blacks in the Transvaal between 1902 and 1907 are discussed. Firstly, a historiographical overview is presented and secondly, the official records themselves are analysed and evaluated. The importance of those records as sources of information on the Blacks in the Transvaal, especially the Northern Sotho, is evaluated by using different criteria, including the Principle of internal criticism. There are numerous flaws and limitations found in these records about Blacks such as cultural differences, subjectivity, prejudice, bias, etc. However, even though these records contain such flaws, they are still important sources of information. Their most important value is that they form the basis and point of departure from where historical reconstruction is made. Research, even in future, would still heavily depend on these records as sources of information. But, as already pointed out, the information obtained in them has to be tested by different criteria in order to detect the limitations, so that a more balanced reconstructions can be achieved. / Dissertation (MA)--University of Pretoria, 2001. / gm2014 / Historical and Heritage Studies / Unrestricted

Den växande oron kring textilindustrins påverkan på miljön utmanar klädföretag att ständigt anpassa och förbättra sina sätt att bedriva verksamheterna. Företag idag ser svårigheter i att förbättra sitt vardagliga arbete med hållbarhet, vilket lett till att implementeringen av återförsäljning i verksamheter sett snabb tillväxt under de senaste åren. Till följd av att förändringar i kunders och intressenters krav skiftat mot en mer hållbar praxis, tvingasföretagen upprätthålla konkurrenskraft genom att hitta nya sätt att skapa värde. I takt med att tillvägagångssätt ändras och den totala konsumtionen ökar, har företag börjat samla in och sälja kunders begagnade plagg. Processen banar väg för en ny affärsmodell som skapar nya intäktsströmmar och förespråkar cirkularitet inom företagen. Syftet med studien har varit att definiera vilka tillvägagångssätt företag har använt för att implementera återförsäljning i sina verksamheter. Det har även väckt frågor kring vilka utmaningar företagen står inför vid processen och vilka nya värden som tillförs företaget. För att finna svar har intervjuer med tre klädföretag genomförts, vilka för närvarande arbetar medåterförsäljning. Resultaten visar att integrering av återförsäljning i företagen genererat värden för dem själva, lojala kunder och nya kunder. Skapandet av dessa värden är kopplade till nya inkomstflöden, förvärv av nya kunder och förbättring av både Brand Equity och Green BrandEquity. Olika tillvägagångssätt har förkroppsligats i studien, där värderingar och attityder tillhållbarhet har varit faktorer som haft betydande effekter på utformningen. Företagens storlek och tid på marknaden har också visats vara av betydande karaktär. Utmaningar har hittats i att möta efterfrågan med ett attraktivt utbud och i balanseringen av kvalitet kontra kvantitet. Vidare ser vissa företag i studien sina handlingar som en skyldighet gentemot miljön, varpå andra företag ser sina handlingar mer som en tjänst gentemot sina kunder. Vilka nya värden konceptet skapar beror på företagens kärnvärden; dessa återspeglas i de tillvägagångssätt som tillämpas. / The growing concern for the textile industries’ impact on the environment is challenging companies to constantly adapt and improve their ways of conducting business. As companies face challenges to improve their everyday-business and long-term impact of sustainability, the implementation of second-hand as a business subsidiary has seen a rapid increase in growth in recent years. As changes in customer and stakeholder demands have shifted towards a more sustainable practice, companies are being forced to take on new ways to create value and be competitive. With practices shifting and the overall consumption rising, companies have started to collect and resell their used garments paving way for a new business model that creates new revenue streams and advocates for circularity within the company. The aim with this study has been to define what procedures companies have used to implement resale into their operations. This has also raised questions regarding what challenges the companies face with the process and what new values it brings to the company. To find these answers, interviews with three clothing brands, currently working with resale, have been conducted. The results show that integration of resell in the focal companies has generated values for themselves, loyal customers and new customers. Instances of these values are connected to new income streams, acquisition of new customers and improvement of both Brand- and Green Brand Equity. Different approaches have been embodied in the study, where values and attitudes towards sustainability have been factors that have had significant impacts on the design. The size of the company and the time at the market have also shown influence. Challenges have been found in meeting the demand with the supply and balancing quality versus quantity. As some companies in the study see their actions as a duty towards the environment, others see it more as a service towards their customers. What new values the concept creates, depends upon the core values of the company. Furthermore, this study will be written in Swedish.

This thesis project is based on the area of ​​Technical Design with a focus on sustainable development and sustainable consumption. The purpose of the project is to develop a concept for a product or service that helps families with children to reduce their negative environmental impact without reducing the supply of the products they need. The goal of the project is to provide in-depth knowledge of product and service development based on human needs. At the end of the project, a well-developed prototype will be created and presented. In order to succeed in creating a concept that both meets the users needs and contributes to minimal environmental impact, literature studies have been carried out in subjects such as sustainable development, aesthetics, consumption and circular economy. The project has been implemented according to the Design Thinking process (Hasso Plattner Institute of Design at Stanford, u.å.). The process consists of the five phases Empathize, Define, Ideate, Build and Test. The sixth phase reDesign was added to set aside time for adjustments according to the user feedback collected in the test phase. Methods such as survey and interview were used early in the process to gain understanding of the users needs and motivations. The information collected in the Empathize phase was analyzed in the Define phase. With the use of methods such as Persona and Point of View, four problem areas could be identified and further defined. During sessions of How might we and brainstorming, many creative solutions were created. The idea that was considered to solve the problem in the best way was built as a prototype and then used in interactive user tests. Based on the user feedback, some adjustments were made prior to the final concept. The result of this thesis was the concept Pre-Loved Things, a new way of giving away gifts that do not increase consumption but instead make use of the resources that already exist. The end product is a sticker, designed to symbolize all the good that used products stand for. As a complement to this symbol, gift packages in different sizes are also sold, the idea is that these should be combined with an optional used product to easily create a nice gift that is ready to be given away. The hope is that the concept will change people's attitudes to used products and thus encourage more people to make a sustainable choice. / Detta examensarbete har sin utgångspunkt i området Teknisk Design med inriktning mot ekologiskt hållbarhet och hållbar konsumtion. Syftet med examensarbetet är att ta fram ett koncept på en produkt eller tjänst som hjälper familjer med barn att minska sin negativa miljöpåverkan utan att för den skull minska utbudet av de produkter de behöver. Målet med projektet är att det ska ge fördjupad kunskap kring produkt- och tjänsteutveckling utifrån mänskliga behov. I slutet av projektet ska en välutvecklad prototyp tillverkas och presenteras. För att lyckas skapa ett slutkoncept som både möter användarnas behov och bidrar till minimal miljöpåverkan har litteraturstudier genomförts inom ämnen som hållbar utveckling, estetik, konsumtion och cirkulär ekonomi.  Projektet har genomförts enligt Design Thinking-processen (Hasso Plattner Institute of Design at Stanford, u.å.). Denna process består av de fem faserna Empathize, Define, Ideate, Build och Test. Den sjätte fasen reDesign las till för att redan från start planera in tid för justeringar efter den användarfeedback som samlas in i Test-fasen. Metoder som enkät och intervju användes tidigt i processen för att förstå användarnas behov och motivationer. Den information som samlades in i Empathize-fasen analyserades i Define-fasen och med hjälp av metoder som Persona och Point of View kunde fyra problemområden identifieras och definieras. Under sessioner av How might we och brainstorming så skapades många kreativa lösningar. Den idé som ansågs lösa problemet på bästa sätt byggdes som prototyp och användes sedan i interaktiva användartester. Utifrån användarnas feedback så gjordes vissa justeringar inför det slutgiltiga konceptet.  Resultatet av detta examensarbete blev konceptet För Älskade-saker, ett nytt sätt att ge bort gåvor som inte ökar konsumtion utan istället tar tillvara på de resurser som redan finns. Slutprodukten är ett klistermärke, som ska symbolisera allt det bra som begagnade produkter står för. Som ett komplement till denna symbol säljs även presentförpackningar i olika storlekar, tanken är att dessa ska kombineras med en valfri begagnad produkt för att enkelt skapa en fin gåva som är redo att ges vidare. Förhoppningen är att konceptet ska ändra människors inställning till begagnade produkter och på så sätt uppmuntra fler att göra ett hållbart val.

Purchasing second-hand products on the internet has become more common among private persons. The increase of internet usage among the population in combination with an increased demand for second-hand products results in the online-based C2C market (consumer-to-consumer market) becoming an even more interesting field to study within. Prior research has mostly touched clothes within the study field, but furniture as product category is still an unexplored field within the C2C market online. When purchasing second-hand furniture, there are different factors which have an influence on consumers’ buying behavior, and the attitudes towards these factors often differ between individuals.  The purpose of the study is to explain different factors’ impact on Swedish consumers’ buying behavior when purchasing second-hand furniture on the online-based C2C market. In order to answer this purpose, Swedish consumers’ attitudes are measured empirically with the aim of distinguishing whether there are differences in attitudes towards the study’s independent variables based on the consumers’ year of birth. Additionally, the study aims to reveal the factors that have the biggest impact on consumers’ purchasing of second-hand furniture. This study is based on a quantitative research approach, where a survey was conducted which included a total of 121 Swedish respondents.  The results from the study indicate that the variables social motives as well as the availability of antique products exhibit the biggest differences in attitudes between older consumers and younger consumers. Furthermore, the results indicate that the variables ecological sustainability as well as price have the biggest impact on consumers’ purchase decision from the perspective of buying second-hand furniture online. Thus, the study contributes with new knowledge concerning the factors that private persons prioritize eminently when purchasing second-hand furniture, as well as how these factors differ between consumers based on their year of birth.   Keywords: buying behavior, purchase decision, second-hand furniture, C2C market, attitudes, buying process. / Handel av begagnade produkter på internet har blivit allt vanligare bland privatpersoner. Ökningen av internetanvändning bland befolkningen i kombination med en ökad efterfrågan på begagnade produkter resulterar i att den internetbaserade C2C-marknaden (konsument-till-konsument-marknaden) blir ett desto mer intressant fält att studera. Tidigare forskning har mestadels berört kläder inom forskningsfältet, men möbler som produktkategori är fortfarande ett outforskat område inom C2C-marknaden på internet. Vid köp av begagnade möbler finns det olika faktorer som har en inverkan på konsumenters köpbeteende, och attityderna till dessa faktorer skiljer sig ofta åt mellan olika individer. Syftet med studien är att förklara olika faktorers inverkan på svenska konsumenters köpbeteende vid näthandel av begagnade möbler på C2C-marknaden. För att besvara detta syfte mäts svenska konsumenters attityder empiriskt med målsättningen att urskilja om det finns skillnader i attityder till studiens oberoende variabler baserat på privatpersonernas födelseår. Dessutom är målet att avslöja de faktorer som har störst inverkan på konsumenters köp av begagnade möbler på internet. Studien är baserad på en kvantitativ forskningsansats, där en enkätundersökning genomfördes som omfattade totalt 121 svenska respondenter. Resultaten från studien indikerar att variablerna sociala motiv samt tillgängligheten av antika produkter uppvisade de största skillnaderna i attityder mellan äldre och yngre konsumenter. Vidare indikerar resultaten på att variablerna ekologisk hållbarhet samt pris har störst inverkan på konsumenters köpbeslut utifrån perspektivet kring att handla begagnade möbler online. Studien bidrar således med ny kunskap kring de faktorer som privatpersoner prioriterar i högst grad vid köp av begagnade möbler, samt hur dessa faktorer skiljer sig åt mellan konsumenterna baserat på deras födelseår.   Nyckelord: köpbeteende, köpbeslut, begagnade möbler, C2C-marknaden, attityder, köpprocessen.