Today humankind is facing numerous sustainability challenges that require us to question CO2 intensive practices like those present in the transport and energy sector. To meet those challenges, many countries have adopted ambitious climate targets. Achieving such targets requires an understanding of the wider socio-technical context of transitions. The aim of this licentiate thesis is therefore to analyse such socio-technical transitions towards low-emission futures enabled by the electrification of passenger cars and high voltage grid development. A combination of different transitions theories (for ex. Multi-level perspective and Technological innovation systems) and institutional theory has been used. To reach the aim paper I analyses the climate impacts of electric vehicles (EVs) and policy measures to achieve a breakthrough scenario for EVs. The results show that a mixture of short and long term policies are needed that take into account the technology development stage and behavioural aspects of EV adopters. Paper II addresses the need to include the high voltage transmission grid and its planning procedures as a central part of debates on transitions. Therefore the opportunities, challenges and reasons for conflict in the established regime are studied. The results show that in order to achieve a sustainable grid development regime, it is necessary to spend time on achieving legitimacy and social sustainability. The third paper uses semi-structured expert interviews and focuses on innovation dynamics for EV adoption. By focusing on dynamics instead of single policy measures, it is possible to grasp interactions within a niche, but also in between a niche, regime and landscape. The results show that strong initial technology legitimacy was needed to start substantial innovation dynamics. This could be further strengthened with a strong and broad coalition of actors. Both those factors led, if present, to an improved variety and match of policy instruments. As such this thesis has shown that transitions are not just about technology or policy instruments as such but about the dynamics and processes needed to enable them. This can be relevant in other transitions that otherwise may underestimate the importance of these components. / <p>QC 20170512</p> / Norstrat

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<p>This dissertation focuses on the creation of a paradigm shift in building innovation. Challenges in achieving building energy-efficiency at scale highlight the complexity of the building performance problem, which is embedded with social, cultural, physical, environmental, and economic factors. Traditional approaches to building design have difficulty accounting for these multi-faceted variables and related longitudinal barriers and intangible impacts. Firstly, key stakeholders and their economic constraints change throughout time, and this variability is not traditionally considered upfront or addressed throughout a building’s operation. Secondly, buildings have social, cultural, environmental and economic implications that are difficult to quantify and evaluate against strictly functional design objectives. Therefore, current deeply technical and often system-specific building design strategies could benefit from whole-building solutions that account for this complexity and enable a paradigm shift in design toward human-centered outcomes (i.e., well-being, health, financial sustainability) and effective (i.e., equitable and sustainable) buildings. </p> <p>To drive this shift, an impact-based innovation framework was employed to pursue system-level and ecosystem-level strategies to optimize longitudinal building value assessment and distribution. First, a grounded theory study was pursued which identified gaps in current design practice that miss underlying building subsystem interactions which influence building performance. A system-level taxonomy of the building was then defined, linking identified sub-system synergies to functional, emotional and social building benefits for inhabitants. Then, an exploratory mixed-methods study was pursued, yielding a longitudinal building value framework that helps characterize key stakeholders, building design choices, and shared efficacy metrics. Building on these inputs, a multi-stakeholder, longitudinal building value assessment model was developed. The model was tested on two residential building development scenarios, highlighting its ability to capture the true impact of buildings on affected stakeholders over time in terms of tangible and intangible building costs and benefits. Finally, business model innovation concepts were employed to identify specific changes in stakeholder value delivery and capture strategies that could redistribute building costs and benefits over time, and thereby facilitate a shift in the paradigm of design and value capture in the residential building industry. </p>

Dagens samhälle genomgår förändringar av betydande karaktär som i stor utsträckningdrivs av digitalisering. En av de mest påtagliga förändringarna som påverkar företagenär förändringarna i konsumentbeteendet. Dessa dramatiska förändringar utgör enbetydande utmaning för företag då traditionella metoder för kundhantering inte längre ärtillräckliga.Betydelsen av Customer Relationship Management (CRM), utifrån ett analytiskttillvägagångssätt, blir då avgörande för att bättre hantera kundrelationer i dagens högtkonkurrerande arbetsmiljö. Analytisk CRM är ett IT-beroende arbetssystem däranvändaren av data och analys utför processer och aktiviteter som gör att erbjudnaprodukter och tjänster i högre grad möter kundernas behov. Studiens övergripande målär att genom insikter förstå hur beslutsfattare upplever olika faktorers påverkan påderas förmåga att använda analytisk CRM för att stödja deras beslutsfattande samt desociotekniska förändringar som genereras av det. För att uppnå detta antogs enkvalitativ forskningsmetod där djupintervjuer genomfördes. Sju respondenter, medvarierande roller som Business Analyst, Data Scientist, Marknadschef och CRMansvarig intervjuades för att få deras insikter och erfarenheter om analytisk CRM.Studiens resultat och slutsats visar på att beslutsfattare anser kundcentrering ochinformationsteknik som avgörande faktorer för användningen av analytisk CRM.Kundcentreringen skapar en datadriven miljö som främjar datadriven beslutsfattandegenom användningen av data och analys. Det genererar sociotekniska förändringar påbåde djupare och ytmässiga nivåer. Informationstekniken spelar en avgörande roll iinsamling, hantering och analys av data. Detta påverkar beslutsprocesserna till att blidatadrivna och stärker beslutsfattarnas förmåga att fatta välgrundade beslut.Sociotekniska förändringar som generades av informationstekniken var på ytliga nivåer. / Society today is undergoing significant changes largely driven by digitalization. Onetangible change that impacts businesses is the shift in consumer behaviour. Thesedramatic changes pose a significant threat for companies as traditional methods forcustomer management are no longer sufficient.The significance of Customer Relationship Management (CRM), based on an analyticalapproach, therefore becomes crucial to better manage customer relationships in today’shighly competing work environment. Analytical CRM is an IT-reliant work system whereparticipants of data and analysis perform processes and activities that enable offeredproducts and services to better meet the needs of customers. The overall goal of thestudy is to understand through insights how decision-makers' experience variousfactors' impact on their ability to utilize analytical CRM to support their decision making,as well as the sociotechnical changes generated by it. To achieve this, a qualitativeresearch method was adopted, where in-depth interviews were conducted. Sevenrespondents, with varying roles as Business Analyst, Data Scientist, Marketing Managerand CRM Manager, were interviewed to get their insights and experiences on analyticalCRM.The study’s results and conclusion show that decision-makers consider customercentricity and information technology (IT) as a pivotal factors' influencing the use ofanalytical CRM. Customer centricity fosters a data-driven environment that promotesdata-driven decision-making through the utilization of data and analysis. It generatessociotechnical changes on both deeper and surface structures. IT plays a critical role inthe collection, management, and analysis of data. This impacts decision-makingprocesses to become data-driven and enhances the decision-makers' ability to makedata-driven decisions. Sociotechnical changes generated by information technologywere at surface structures.

Neue Organisationsformen, wie evolutionäre Organisationen, bilden in vielen Kooperationsszenarien sozio-technische Konstrukte mit modernen CSCW Anwendungen aus. Daher erfordern Veränderungen dieser sozialen Systeme eine kontinuierliche Anpassung der technischen Tools an die neuen sozialen Konfigurationen. Diese Dissertation ist als Design Science Research (DSR) Projekt konzipiert und addressiert die folgende Forschungsfrage (RQ): “Wie können soziotechnische, evolutionäre Organisationen die Herausforderungen der joint optimization und des organizational choice während ihrer autopoietischen Veränderungsprozesse addressieren?” Die Fallstudie Viva con Agua de St. Pauli e.V. wurde mittels qualitativer und ethnographischer Methoden im Rahmen der entsprechenden DSR Zyklen untersucht. Das Forschungsprojekt fokussiert die Entwicklung von Artefakten indem sowohl eine technische, als auch eine soziale Perspektive eingenommen wird. Aus der technische Perspektive wird die RQ durch eine Microservice-Plattform adressiert. Die Architektur dient der Verteilung von Verantwortlichkeit für die Software in einem heterogenen Netzwerk von Entwickler:innen. Dabei müssen diverse neue Herausforderungen beachtet werden, wie etwa die Verteilung des User Interface. Durch die Betrachtung der RQ aus der sozialen Perspektive wird der USMU Workshop entwickelt. Dieses Artefakt dient der Verbindung der Charakteristika evolutionärer Organisationen mit agiler Software Entwicklung und mit Methoden des partizipativen Designs. Die Studien zeigen, dass beide Artefakte die RQ adressieren. Zudem konnte ich für beide Artefakte wertvolle Verbesserungsmöglichkeiten aufzeigen. Somit motivieren die Ergebnisse den nächsten Schritt des Projekts und die vorliegende Thesis wird Bestandteil des zyklischen Ablaufs eines DSR Projekts. / The emergence of new types of organizational structures, such as evolutionary-teal organizations, almost always leads to the development of socio-technical constructs when it comes to working in collaboration with modern CSCW applications. A consequence of this is that the social system’s autopoietic change processes create challenges that compel one to adjust the implementation of the technical tool to the social system’s new configuration. This thesis is structured according to the design science research (DSR) approach and focuses on the research question (RQ): “How can socio-technical evolutionary-teal organizations address the challenges of joint optimization and organizational choice during their autopoietic processes?” For this purpose, the case study Viva con Agua de St. Pauli e.V. is investigated using a qualitative ethnographical approach during the DSR cycles. Addressing the RQ, two artifacts are designed from a technical as well as a social perspective. While the technical perspective primarily investigates the adjustments of technology, the social perspective focuses on the management of change in socio-technical evolutionary-teal organizations. I propose a microservice platform as an artifact that addresses the RQ from a technical perspective. The microservice architecture aims at spreading the responsibility for the software through a heterogeneous ecosystem of developers. The newly designed USMU workshop is addressing the RQ from the social perspective. It strives to intertwine the characteristics of evolutionary-teal organizations with agile software development and participatory design methods. In my studies, I examine the fact that both artifacts can be used to address the RQ. Additionally, I was able to identify valuable improvements for both of my artifacts. Hence, the project follows the lifecycle of a DSR project by reasoning through the results presented here for its next iteration.

This doctoral thesis is focused on metrics and the criteria for socio-technical system diagnostics, which is a high profile topic for companies wanting to ensure the best in product quality. More and more customers are requiring suppliers to prove reliability in the production and supply quality of products according to given specifications. Consequently the ability to produce quality goods corresponding to customer requirements has become a fundamental condition in order to remain competitive. The thesis firstly lays out the basic strategies and rules which are prerequisite for a successful working company in order to ensure provision of quality goods at competitive costs. Next, methods and tools for planning are discussed. Planning is important in its impact on budget, time schedules, and necessary sourcing quantification. Risk analysis is also included to help define preventative actions, and reduce the probability of error and potential breakdown of the entire company. The next part of the thesis deals with optimisation problems, which are solved by Swarm based optimisation. Algorithms and their utilisation in industry are described, in particular the Vehicle routing problem and Travelling salesman problem, used as tools for solving specialist problems within manufacturing corporations. The final part of the thesis deals with Qualitative modelling, where solutions can be achieved with less exact quantitative information of the surveyed model. The text includes qualitative algebra descriptions, which discern only three possible values – positive, constant and negative, which are sufficient in the demonstration of trends. The results can also be conveniently represented using graph theory tools.

Transportations role in society is increasingly important and today it has a prominent role in business, citizens lives as well as in the world economy. The increasing globalization and urbanization puts significant pressure on the existing transport system, with increasing demand for high-speed travel. However, this comes with implications on the environment, and the environmental concerns constitutes one of the biggest pressures in transport. And as the contemporary modes are bound by their technologies, enabling marginal rather than radical improvements, a possible window of opportunity for new radical technologies to enter the market can emerge. One new technology emerging within transportation today is called hyperloop, a technology that could prove to meet demand for faster, cheaper, safer and more environmentally efficient transportation. However, the technology is still in an early stage of development and hence surrounded by major uncertainties. Further, the nature of the technology necessitates overcoming several obstacles before it can reach commercial practice. And this together with a limited knowledge of the concept in Sweden makes it difficult to predict if hyperloop can become a viable transport alternative on the Swedish market. Which condensed lays the foundation to the purpose of this paper: "To give an overarching understanding of the Swedish transport market dynamics, together with a comprehensive evaluation of the hyperloop concept. And hence contribute to more inclusive knowledge and understanding of hyperloop’s viability in the Swedish context." Since the phenomenon has not been comprehensively studied previously, the elected research design is that of an exploratory case study, with an inductive, qualitative approach. To address the purpose, a literary review of the theoretical field was conducted. Looking in to previous research on disruptive innovation, diffusion of innovations, technical transitions, transformational pressure as well as window of opportunity. The empirical material gathered during the research process was derived from two main channels. Firstly, an extensive review of scientific articles about the hyperloop technology was conducted, providing insights on the technology and its surroundings. This was complemented by qualitative interviews to obtain material on the dynamics of the Swedish transport market as well as for understanding hyperloop in the Swedish context. The empirical study was further accompanied by a review of news articles and websites to map the most recent progress in the hyperloop development. By analyzing the empirical material through three frameworks; Characteristics of Diffusion, the Multi-Level Perspective (MLP) and Technology Readiness Level (TRL), interesting findings and conclusions were drawn. These together points towards that hyperloop, if the technology reaches its predicted performance, will have significant relative advantages and observable effects in the relation to the contemporary modes of transportation. Further, a noticeable window of opportunity, sprung from capacity shortages and pressure towards environmental sustainability, seems to exist on the Swedish market. A window which could be capitalized upon and justify hyperloop in the Swedish context. The current state of the technology does however come with implications as it so far is insufficient to decrease uncertainty amongst the potential adopters. Factors that likely will prolong the adoption of the technology in Sweden relates to the relative complexity of the system, its limited compatibility with existing practices and the low maturity of the technology. Hence, the hyperloop companies must prove the concept feasible and increase the maturity to gain sufficient acceptance and recognition. This paper contributes to the academic community by assessing the compatibility of hyperloop on the Swedish market, as well as if hyperloop could become a viable alternative transport solution in Sweden. It provides insight to specific perspectives of the Swedish market, its requirements and the demand for alternative transport solutions. Hence, this paper is considered to make both an analytical contribution in terms of evaluating the viability of disruptive technologies. And an empirical contribution by shedding light on new important insights for the potential diffusion of hyperloop. Insights that are significant for hyperloop actors as well as for dominant actors on the Swedish transport market. / Transporters roll i samhället blir allt viktigare och de har idag en framträdande roll inom näringsliv, medborgares liv samt världsekonomin. Den ökande globaliseringen och urbaniseringen sätter dock ett betydande tryck på det existerande transportsystemet, med ökande efterfrågan för höghastighetsalternativ. Detta medför implikationer för miljön, och oron kring transporters miljöpåverkan är ett av de största bekymren för transportsektorn. Eftersom de existerande transportalternativen är bundna av sin teknik, vilket begränsar dem till inkrementella snarare än radikala förbättringar, kan en möjlighet för nya transportsätt att komma in på marknaden öppna sig. En kommande ny teknik som utvecklas inom transport idag kallas hyperloop, en teknik som kan visa sig möta efterfrågan för snabbare, billigare, säkrare och mer miljösmarta transporter. Tekniken är dock i ett tidigt utvecklingsskede och är därav omgärdad av stora osäkerheter. Vidare kräver teknikens natur att flertalet hinder kommer att behöva överkommas innan tekniken kan nå kommersiellt bruk. Detta tillsammans med den begränsade kunskap som finns kring konceptet i Sverige gör det svårt att förutspå om hyperloop kan bli ett möjligt transportalternativ på den svenska marknaden. Kondenserat ligger detta till grund för syftet med den här uppsatsen: "Att ge en övergripande förståelse av dynamiken på den svenska transportmarknaden, tillsammans med en djupgående utvärdering av hyperloop konceptet. Och därav bidra till en mer inkluderande kunskap och förståelse kring hyperloops möjligheter i den svenska kontexten." Eftersom detta fenomen inte tidigare har studerats i större utsträckning valdes en forskningsdesign i form av en undersökande fallstudie med ett induktivt, kvalitativt tillvägagångssätt. För att adressera syftet gjordes en litterär översyn av det teoretiska fältet. Med inblickar i tidigare forskning kring disruptiv teknik, diffusion av innovation, tekniska övergångar, transformationstryck samt möjlighetsfönster. Det empiriska materialet till studien samlades in genom två kanaler i huvudsak. Först, genom en djupdykning i tidigare forskning och vetenskapliga artiklar relaterade till hyperlooptekniken, för att generera insikter kring tekniken och dess omgivning. Detta kompletteras med kvalitativa intervjuer för att erhålla material om dynamiken på den svenska transportmarknaden samt för att ge en förståelse av hyperloop i den svenska kontexten. Den empiriska studien kompletterades ytterligare med en översyn av nyhetsartiklar och webbplatser för att kartlägga de senaste framstegen i hyperlooputvecklingen. Genom att analysera det empiriska materialet med hjälp av tre ramverk; Egenskaper för Spridning av Innovation, Perspektiv i Multipla Nivåer (MLP) och Teknisk Mogenhetsnivå (TRL), kunde flertalet intressanta upptäckter och slutsatser dras. Vilka tillsammans pekar mot att hyperloop, om tekniken lyckas uppnå den predikterade prestandan, kommer att ha betydande relativa fördelar och synliga effekter i förhållande till dagens transportsätt. Vidare kan ett märkbart möjlighetsfönster, sprunget ur kapacitetsbrist och tryck mot miljömässig hållbarhet, identifieras på den svenska marknaden. Detta fönster skulle kunna kapitaliseras på och motivera hyperloop i den svenska kontexten. Teknologins nuvarande tillstånd har emellertid konsekvenser, eftersom den hittills inte är tillräcklig för att minska osäkerheten hos potentiella adopterare. Faktorer som sannolikt kommer att förlänga processen att adoptera tekniken i Sverige härstammar från systemets relativa komplexitet, dess begränsade kompatibilitet med befintliga metoder samt teknikens låga mogenhet. Därav är det essentiellt för hyperloopbolagen att bevisa konceptet möjligt och öka mogenheten för att få tillräcklig acceptans och erkännande. Detta arbete bidrar till det akademiska samhället genom att bedöma kompatibiliteten mellan hyperloop och den svenska marknaden, samt om hyperloop kan bli ett genomförbart transportalternativ i Sverige. Arbetet bidrar med insikter i specifika perspektiv på den svenska marknaden, dess krav samt efterfrågan för alternativa transportlösningar. Därav kan denna uppsats anses utgöra både ett analytiskt bidrag genom dess utvärdering av genomförbarheten av disruptiv teknik. Samt ett empiriskt bidrag genom att belysa viktiga insikter för den potentiella spridningen av hyperloop. Insikter som är viktiga för såväl hyperloopaktörer som de dominanta aktörerna på den svenska transportmarknaden.