The Thesis deals with the quality management methods based on Total Quality Management principles and their use in Czech public administration practice. It tries to answer questions about the quality management methods and tools which are used in the practice of the public administration. The main questions are: What is the current status of quality management, what is its essence and what factors it influences. Because the quality management methods are based on the business process management the Thesis also deals with this concept and its application to the public administration practice.

Six Sigma was developed in 1980s in manufacturing industry and became popular as a process improvement method. However, the adoption of this concept is new in construction industry and the aim of this study is to evaluate Six Sigma as a process improvement method within construction context. This thesis includes Literature Review and three interviews. Literature Review had discussed process improvement methods used in construction industry and analyzed the basic features and principles of Six Sigma. Three interviews were conducted about the basic principles of Six Sigma and Quality Concept. Interviewers are a Project Manager, Field and Cost Engineer. The approach of the interview to Six Sigma is based on quality, performance and management aspects. This study defends that there is no doubt about the positive effects of Six Sigma on construction projects. Particularly, Six Sigma can provide a broader quality concept, detailed performance measurement, coordinated and repeatable process/performance improvement. It has increased quality directly/indirectly and has positive effects on production efficiency. As a 2 management approach, Six Sigma is discussable within construction context due to differences of manufacturing and construction industry. Since construction industry includes lots of unrepeatable tasks and different process design techniques, Six Sigma does not seem applicable as a whole management approach in construction industry. Furthermore, it can be integrated to the existing management procedures of companies. Taking everything into consideration, it is obvious that Six Sigma has a lot in order to accelerate fundamental and cultural challenges construction industry needs.

The purpose of the study is to present a proposal of an evaluation model that can be used by organizations to measure individuals' development towards a sustainable working life. The study is supported by studies of the organization iManagement, which trains individuals in selfleadership on behalf of both national and international organizations. Those who are trained by iManagement are knowledge workers who, according to the organization, are expected to perform tasks at the right time and to the right quality.   Data is collected through the DiVa database, interviews, observations and during participation in iManagement's training iWorkflow during the spring of 2022. Total Quality Management, the process-based system model and the improvement cycle PDSA are used to analyze data.   The study shows that the improvement cycle PDSA and the self-evaluation tool Språngbrädan can be followed step by step, dimension by dimension. This contributes to a systematic improvement work with a clear focus on evaluation and improvement.   A proposal of the evaluation model XC is presented, a model that can be used to measure the effect of implementing new working methods based on the aim of achieving a sustainable working life for the individuals in an organization which requires seeing the individual from a holistic perspective. The model The Sustainable Cornerstone model is developed and shows how sustainability permeates the work with quality. The model is proposed to be tested in future studies. / Studien presenterar ett förslag på en utvärderingsmodell som kan användas av organisationer för att mäta individers utveckling mot ett hållbart arbetsliv. Organisationen iManagement utbildar kunskapsarbetare (tjänstemän) i självledarskap på uppdrag av både nationella och internationella organisationer vars medarbetare förväntas utföra arbetsuppgifter i rätt tid och till rätt kvalitet. Data samlas in genom databasen DiVa, intervjuer, observationer samt under deltagande i iManagements utbildning iWorkflow under våren 2022. Offensiv kvalitetsutveckling, den processbaserade systemmodellen samt förbättringscykeln PDSA används för att analysera data. Studien visar att förbättringscykeln PDSA och självutvärderingsverktyget Språngbrädan kan följas steg för steg, dimension för dimension. Detta bidrar till ett systematiskt förbättringsarbete med ett tydligt fokus på utvärdering och förbättring. Ett förslag på en ny utvärderingsmodell, XC, presenteras. Den kan användas för att mäta effekten av implementation av nya arbetssätt utifrån syftet att uppnå ett hållbart arbetsliv för individer i en organisation.   Studien visar att begreppet hållbart arbetsliv kan definieras som individens självledarskap och goda självkänsla, att ha avsatt tid för reflektion och eftertanke samt att inte ha utsatts för ohälsosam stress. Detta innebär att organisationen ser individen utifrån en helhetssyn där denna är i behov av fysiska, sociala, existentiella och psykiska förutsättningar för att kunna uppnå ett hållbart arbetsliv. Slutligen visar studien på likheter mellan modellen Hörnstensmodellen för offensiv kvalitetsutveckling och neurovetenskapliga perspektiv inom ledarskap och förändringsledning. Modellen Den Hållbara Hörnstensmodellen arbetas fram och denna visar hur hållbarhet genomsyrar arbetet med kvalitet. Modellen föreslås att prövas i kommande studier,

I dagens samhälle sker det snabba förändringar som ställer krav på att förbättringsarbetet drivs framåt. Organisationer med en stark organisationsstruktur har goda värderingar med en tydlig kommunikation där kvalitetsledning tillämpas. Organisationer som arbetar framgångsrikt med kvalité, verksamhetsutveckling och ständiga förbättringar har vanligtvis en stark förbättringskultur. För en lyckad förbättringskultur är det viktigt med ett gott ledarskap och ett gott medarbetarskap. Det förekommer ytterst lite forskning gällande sambandet mellan sociala medier och kvalitetsledning. Eftersom sociala medier som forskningsmetod är användbart inom flertal ämnesområden utforskar studien om det kan appliceras inom kvalitetsledning. Syftet med studien är att belysa upplevelsen av hur organisationsstruktur påverkar förbättringskultur ur ett ledarskap och medarbetarskap perspektiv via sociala medier. En kvalitativ enkätundersökning genomfördes via sociala medier med en kvalitativ innehållsanalys av data. Resultatet visade på temat förutsättningar för kvalitetsutveckling, vilket innefattar kategorierna förbättringskultur och organisationsstruktur. Studien visade att ett samband mellan organisationsstruktur och förbättringskultur kunde påvisas genom att belysa respondenternas upplevelser via sociala medier. Studien visade även att organisationsstruktur och förbättringskultur är två aspekter som påverkar och är beroende av varandra för att kunna skapa förutsättningar för kvalitetsutveckling. / In today's society fast changes demand adequate quality improvement. A good organizational structure facilitates good values, clear communication as well as apply quality management. Organizations that work successfully with quality improvement, organization development and continuous improvement tend to have a strong improvement culture. Good leadership and employeeship is required for a successful improvement culture. Social media is used as a research method in several fields. However, there is limited research regarding the connection between social media and quality management. The study explores whether it can be applied in quality management. The purpose of the study is to illuminate the experience of how organizational structure affects improvement culture from a leader and employee perspective through social media. A qualitative survey was conducted through social media followed by a qualitative content analysis. The study resulted in the theme considerations for quality development, which included the two categories improvement culture and organizational structure. The study showed a connection between organizational structure and improvement culture, which was illuminated through the respondents' experiences via social media. The study also showed that organizational structure and improvement culture are two aspects that influence and are interdependent of one another to facilitate quality development. / <p>2022-06-05</p>

Although academic interest in TQM increased substantially in the last decade, still the gap in the literature is hardly surprising given that research and theory in TQM implementation are still at a very early stage in the West. To-date, there are only a handful of empirical researches reported in the literature that have attempted to identify what constitute as constructs of TQM that can be manipulated to effectively implement TQM. All but very few are studies done in developed economies. Moreover, knowledge of TQM in developing economies is almost totally lacking. Against this backdrop, this researcha ddressesth e identified gaps in the literature on TQM. Thus this thesis focuses on the effective implementation of total quality management in Palestine, a developing economy, through an empirical investigation of critical quality factors. The research methodology involves combining quantitative and qualitative methodologies to identify the key quality factors cited in the literature and considered by consultants and experts as essential to successful TQM implementation. The research design also included: Lan empirical investigation to assessth e level of TQM awarenessa nd understandingi n the Palestinian context, 2. determining which key quality factors are critical to successful implementation using a survey questionnaire, 3. determining what tactics and techniques are used in addressing and implementing these critical quality factors by Palestinian organisations, using semi-structured interviews, 4. determining the prerequisites of effective TQM implementation in the pre-launch stage using in depth interviews. By complementing and integrating the findings, an implementation framework was constructed with the support of the knowledge acquired from the literature review. A simple and practical step by step with implementation guidelines framework aiming at assisting Palestinian organisations in planning on effective implementation of TQM was constructed. The research findings indicate that top management commitment and involvement, employee commitment and involvement, managing by customer-driven system and processes and continuous performance improvement, are essential to effective implementation of TQM. This implies that Palestinian organisations recognise and implement the same critical quality factors found in Western countries. The proposed framework is built around four major constructs that relate to top management commitment, employee commitment, customer-driven system and processes, and continuous improvement. It emphasises an implementation approach of top-down deployment and bottom-up participation focussing on businessp rocessesth at add value to customers atisfaction. In conclusion, this empirical research revealed that TQM could be implemented in the developing economies (such as Palestine) as Palestinian organisations subscribe to the same quality factors as those found in the developed economies.

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The purpose of the study is to present a proposal of an evaluation model that can be used by organizations to measure individuals' development towards a sustainable working life. The study is supported by studies of the organization iManagement, which trains individuals in self-leadership on behalf of both national and international organizations. Those who are trained by iManagement are knowledge workers who, according to the organization, are expected to perform tasks at the right time and to the right quality. Data is collected through the DiVa database, interviews, observations and during participation in iManagement's training iWorkflow during the spring of 2022. Total Quality Management, the process-based system model and the improvement cycle PDSA are used to analyze data. The study shows that the improvement cycle PDSA and the self-evaluation tool Språngbrädan can be followed step by step, dimension by dimension. This contributes to a systematic improvement work with a clear focus on evaluation and improvement. A proposal of the evaluation model XC is presented, a model that can be used to measure the effect of implementing new working methods based on the aim of achieving a sustainable working life for the individuals in an organization which requires seeing the individual from a holistic perspective. The model The Sustainable Cornerstone is developed and shows how sustainability permeates the work with quality. The model is proposed to be tested in future studies. / Studien presenterar ett förslag på en utvärderingsmodell som kan användas av organisationer för att mäta individers utveckling mot ett hållbart arbetsliv. Organisationen iManagement utbildar kunskapsarbetare (tjänstemän) i självledarskap på uppdrag av både nationella och internationella organisationer vars medarbetare förväntas utföra arbetsuppgifter i rätt tid och till rätt kvalitet. Data samlas in genom databasen DiVa, intervjuer, observationer samt under deltagande i iManagements utbildning iWorkflow under våren 2022. Offensiv kvalitetsutveckling, den processbaserade systemmodellen samt förbättringscykeln PDSA används för att analysera data. Studien visar att förbättringscykeln PDSA och självutvärderingsverktyget Språngbrädan kan följas steg för steg, dimension för dimension. Detta bidrar till ett systematiskt förbättringsarbete med ett tydligt fokus på utvärdering och förbättring. Ett förslag på en ny utvärderingsmodell, XC, presenteras. Den kan användas för att mäta effekten av implementation av nya arbetssätt utifrån syftet att uppnå ett hållbart arbetsliv för individer i en organisation. Studien visar att begreppet hållbart arbetsliv kan definieras som individens självledarskap och goda självkänsla, att ha avsatt tid för reflektion och eftertanke samt att inte ha utsatts för ohälsosam stress. Detta innebär att organisationen ser individen utifrån en helhetssyn där denna är i behov av fysiska, sociala, existentiella och psykiska förutsättningar för att kunna uppnå ett hållbart arbetsliv. Slutligen visar studien på likheter mellan modellen Hörnstensmodellen för offensiv kvalitetsutveckling och neurovetenskapliga perspektiv inom ledarskap och förändringsledning. Modellen Den Hållbara Hörnstensmodellen arbetas fram och denna visar hur hållbarhet genomsyrar arbetet med kvalitet. Modellen föreslås att prövas i kommande studier.

Thesis (LLD.) -- University of Limpopo, 2021 / The delivery of substandard education to the leaners in South African schools has become a pressing concern and needs special attention. This is so despite the advent of democracy in 1994, which brought legislative frameworks and other measures promoting access to quality education. This study seeks to highlight the importance of a radical paradigm shift in educational approach, from a single (access) to a dual system (access and delivery) in South Africa. The study examines adequacy of access to education, by evaluating the effectiveness of delivery. The study emphasizes that delivery should be strengthened in order to develop skills and capacity. The study also accentuates the need to strengthen legislative measures and compliance, in order to improve the delivery of quality education to the leaners. The domestic laws such as the Constitution of the Republic of South Africa, Skills Development Act, the South African Schools Act, Further Education and Training Act and the Continuing Education and Training Act, which all cover access and full delivery of quality education, will be examined. It is pertinent to point out that the delivery of quality education and skills development, can improve the employability of leaners and graduates, wherever they find themselves. Consequently, it is fundamentally important to increase interest in strengthening the implementation of the skills development legislation and policies, to drive the necessary change from access to delivery, in order to meet the developmental needs of the country. Lessons are drawn from China, Finland and Singapore, where policies and laws are utilized for the purpose of comparative studies. The rationale for such a comparative analysis is premised on the fact that these countries have very strong educational systems, which promotes the employability of learners, and also enables learners to become self-reliant and entrepreneurs. / National Institute for the Humanities and Social Sciences (NIHSS) and South African Humanities Deans Association (SAHUDA)