There are several critical success factors suggested for why agile software development projects succeed, including organisational and process factors. Although there are an increasing number of identified critical success factors, IT professionals lack the modelling techniques and the theoretical framework to help them meaningfully understand their influences. To solve this problem, this study developed a model by employing the following theories: Theory of Reasoned Action (TRA), Theory of Planned Behaviour (TPB), and Unified Theory of Acceptance and Use of Technology (UTAUT) to create a fit model for agile software development projects. The research sought to answer the question: What are the critical success factors that influence the success of agile software development projects? The literature review considers the continued failure of agile and traditional software development projects which have led to the consideration of, and dispute over, critical success factors — the aspects most vital to a methodology’s success. Though TRA, TPB and UTAUT have previously been applied to agile methodologies, empirical models have not been completely integrated to develop a fit model. This research sought to fill this gap. Data was collected in South Africa through a web-based survey using structured questionnaires and an interview guide. Face-to-face interviews were done to identify the critical success factors in agile projects. The data was captured and analysed for descriptive statistics, convergent and discriminant validity, composite and internal reliability, and correlation in order to inform the structural equation modelling (SEM). SEM was used to test the research model and hypotheses to answer the research questions. The results informed development of a comprehensive model that could provide guidelines to the agile community. The study contributes towards understanding the critical success factors for agile projects. It examined direct, indirect and moderating effects, and the findings contribute towards developing a framework to be used by agile professionals. These key result shows that organisational factors have a great influence on performance expectancy characteristics. To ensure success of agile projects, managers are advised to focus on the effect of the organisation’s environment, culture and policies on performance and effort expectancy. / School of Computing / Ph. D. (Computer Science)

Made available in DSpace on 2016-08-02T21:42:25Z (GMT). No. of bitstreams: 1 ERICO DASILVACOSTA.pdf: 2281373 bytes, checksum: 69e6b9622bbe841f6ad4e6d198b938e3 (MD5) Previous issue date: 2012-10-23 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This research presents a case study aimed to analyze the acceptance of Innovation Portal, identifying the predictors of behavioral intention to use and usage behavior of drivers of technology adoption by users via extension of the Unified Model of Technology Acceptance, called by Acronym UTAUT (Unified Theory of Acceptance and Use of Technololgy) of Venkatesh et al. (2003). The object of the research Innovation Portal was developed by the Ministry of Science, Technology and Innovation (MCTI) in partnership with the Center for Strategic Studies and Management (CGEE), Brazilian Association for Industrial Development (ABDI) and Instituto Stela, to meet demands the National System of Science, Technology and Innovation (SNCTI) in the country to achieve the proposed objectives, we used qualitative approaches, which was subsidized by the case study method (Yin, 2005) and quantitative methodology supported by UTAUT, applied the portal users and contemplated the result of 264 respondents validated. As for material analysis, we used the literature on electronic government (e-Gov), Internet, National Innovation System, models of technology acceptance, official data and laws pertaining to public sector innovation. The quantitative analysis technique employed was the use of structural equation modeling based on the algorithm PLS (Partial Least Square) with 1000 bootstrap resampling. The main results showed high predictive significance and magnitude of the Behavioral Intention of Use Portal by factors: Expected Performance and Social Influence. Besides demonstrating that the facilitating conditions impacting significantly on the behavior of users of Use. The main conclusion of this study is that we consider the acceptance of a government portal in which the adoption is voluntary, the social factor is highly influential in the intention to use the technology as well as aspects related to user productivity and the consequent sense utility, plus the ease of interaction and domain tool. Such findings ensejam new perspectives in research and studies in the field of e-Gov actions, as well as in directing proper planning, monitoring and evaluation of government projects. / Esta pesquisa apresenta estudo de caso cujo objetivo foi analisar a aceitação do Portal Inovação, identificando os fatores preditivos da intenção comportamental de uso e do comportamento de uso direcionadores da adoção da tecnologia por seus usuários via extensão do Modelo Unificado de Aceitação de Tecnologia, denominado pela sigla UTAUT (Unified Theory of Acceptance and Use of Technololgy) de Venkatesh et al. (2003). O objeto da pesquisa o Portal Inovação foi desenvolvido pelo Ministério da Ciência, Tecnologia e Inovação (MCTI) em parceria com o Centro de Gestão e Estudos Estratégicos (CGEE), Associação Brasileira de Desenvolvimento Industrial (ABDI) e Instituto Stela, visando atender às demandas do Sistema Nacional de Ciência, Tecnologia e Inovação (SNCTI) do País. Para atingir os objetivos propostos, recorreu-se às abordagens qualitativa, que foi subsidiada pelo método estudo de caso (YIN, 2005) e quantitativa, apoiada pela metodologia UTAUT, aplicada a usuários do portal e que contemplou o resultado de 264 respondentes validados. Quanto ao material de análise, utilizou-se da pesquisa bibliográfica sobre governo eletrônico (e-Gov), Internet, Sistema Nacional de Inovação, modelos de aceitação de tecnologia, dados oficiais públicos e legislações atinentes ao setor de inovação tecnológica. A técnica de análise empregada quantitativamente consistiu no uso de modelagem por equações estruturais, com base no algoritmo PLS (Partial Least Square) com bootstrap de 1.000 reamostragens. Os principais resultados obtidos demonstraram alta magnitude e significância preditiva sobre a Intenção Comportamental de Uso do Portal pelos fatores: Expectativa de Desempenho e Influência Social. Além de evidenciarem que as condições facilitadoras impactam significativamente sobre o Comportamento de Uso dos usuários. A conclusão principal do presente estudo é a de que ao considerarmos a aceitação de um portal governamental em que a adoção é voluntária, o fator social é altamente influente na intenção de uso da tecnologia, bem como os aspectos relacionados à produtividade consequente do usuário e o senso de utilidade; além da facilidade de interação e domínio da ferramenta. Tais constatações ensejam em novas perspectivas de pesquisa e estudos no âmbito das ações de e-Gov, bem como no direcionamento adequado do planejamento, monitoramento e avaliação de projetos governamentais.

Made available in DSpace on 2016-08-02T21:42:40Z (GMT). No. of bitstreams: 1 Lilian Cristina.pdf: 1059441 bytes, checksum: a594dec839ce5298c86a3ae9b48dc804 (MD5) Previous issue date: 2015-02-25 / The turnover intention refers to the probability of individuals leaving their current job. This topic has become relevant to organizations since it is a potential problem, which may affect the organizations competitiveness, amongst other reasons. It is believed that some of the individuals who have turnover intention look for means of communication, new technologies, such as the professional social network LinkedIn, in order to spread their professional information, find professional opportunities by networking, as well as obtain more information about the labor market, besides different other functions. Therefore, the turnover intention may be considered as a previous factor to the individual adoption of the professional social network LinkedIn. This study has analyzed the previous factors that may influence the usage and how they use the professional social network LinkedIn, guided by the theoretical perspective of the Unified Theory of Acceptance and Use of Technology (UTAUT), by Venkatesh et al (2003), and also guided by the scale of the turnover intention, by Siqueira et al (2014)and Van Dam (2008). The research is based on a quantitative investigation approach, in which data collection was done using a research tool, and obtained 292 answered questionnaires, which has made it possible to validate the relations between the constructs of the research model developed for the study of the individual adoption of the professional social network LinkedIn. There was an analysis of structural equations to make the test of the study hypotheses, based on PLS-PM (Partial Least Squares Path Modeling) from which satisfactory measures for all the investigated constructs and proposed models were presented, and all the relations between the constructs were significant. The results obtained by this study confirm the influence of previous factors, such as Performance Expectancy, Effort Expectancy, Social Influence, and Turnover Intention, on the intention of using the professional social network LinkedIn. The study concludes that the Performance Expectancy was revealed to be the greatest influence in the intention of using LinkedIn, since there is the perception that by using it, it is possible to obtain some professional benefits as well as other aspects. The second factor to present the greatest influence was the Turnover Intention, once some individuals, by adopting LinkedIn, may tend to show it to other people or organizations that are interested in their talents, experiences, skills, network and so on. The Effort Expectancy, in turn, showed that some individuals notice it is easy to interact with such technology, and the Social Influence showed that there is the individuals perception as to the influence of their network in their intention of using LinkedIn. / A intenção de rotatividade refere-se à probabilidade de os indivíduos deixarem o seu trabalho atual. Este tema se tornou relevante para as organizações por ser um potencial problema que pode afetar a competitividade das organizações, entre outros motivos. Acredita-se que alguns dos indivíduos com intenção de rotatividade possivelmente buscam meios de comunicação, novas tecnologias, como a rede social profissional LinkedIn objetivando disseminar suas informações profissionais, localizar oportunidades profissionais, obter mais contatos e informações sobre o mercado de trabalho, entre outras possibilidades. Desse modo, a intenção de rotatividade pode ser avaliada como um fator antecedente à adoção individual da rede social profissional LinkedIn. Este estudo analisou os fatores antecedentes que podem influenciar a intenção de uso e o comportamento de uso da rede social profissional LinkedIn, apoiando-se na perspectiva teórica da Teoria Unificada de Aceitação e Uso da Tecnologia (UTAUT), de Venkatesh et al (2003), e na escala de intenção de rotatividade, de Siqueira et al (2014) e Van Dam (2008). A pesquisa fundamenta-se em uma abordagem de investigação quantitativa na qual os dados foram coletados por meio de um instrumento de pesquisa com a obtenção de 292 questionários respondidos, o que possibilitou a validação dos relacionamentos entre os construtos componentes do modelo de pesquisa desenvolvido para o estudo da adoção individual da rede social profissional LinkedIn. Para realizar o teste das hipóteses do estudo, procedeu-se a análise de equações estruturais, com base no PLS-PM (Partial Least Squares Path Modeling) a partir do qual foram apresentadas medidas satisfatórias para os construtos investigados e o modelo proposto, sendo significativas todas as relações entre os construtos. Os resultados obtidos por esta pesquisa confirmam a influência dos fatores antecedentes Expectativa de Desempenho, Expectativa de Esforço, Influência Social e Intenção de Rotatividade na intenção de uso da rede social profissional LinkedIn. O estudo concluiu que Expectativa de Desempenho revelou-se o fator que mais influencia na intenção de uso do LinkedIn, pois há a percepção de que ao utilizar o LinkedIn pode-se obter benefícios profissionais, entre outros aspectos. O segundo fator que apresentou maior influência na intenção de uso do LinkedIn foi a intenção de rotatividade, uma vez que alguns dos indivíduos, ao adotarem o LinkedIn, provavelmente tendem a mostrar para as outras pessoas/organizações interessadas quais são os seus talentos, suas experiências, competências, além de obter mais contatos, entre outros motivos. Já a Expectativa de Esforço demonstrou que alguns indivíduos percebem que é fácil a interação desta tecnologia. A Influência Social constatou que existe a percepção dos indivíduos quanto à influência da sua rede de contatos na intenção de uso do LinkedIn.

The research outlined in this thesis focuses on the effects of implementation and use of mobile payments as experienced by older adults aged 55-75, as qualitatively examined through research interviewees (hereafter participants of this study) made up of individuals with varying cultural and technological backgrounds, who are acclimated to Greece’s culture and have lived within the country for at least a decade. Their own perception and reception of the practice allows for a more comprehensive look into the practical application of the technology within the country. No empirical studies are available on the aforementioned topic, despite the high importance and need for such study. Therefore, this research is carried out through a literature review. It then analyzes two models namely technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) model. It applies a phenomenological research method and provides us with a more concise, contextualized background into the widespread application of m-payment and m-commerce within the country. This research contributes new knowledge to m-payment and m-commerce through theoretical and empirical research and benefits the interpretation of a recently emerging phenomenon. The research results are useful to various groups associated with mpayments and m-commerce. Future research directions concerning this phenomenon involve the reception and enhancement of m-payment methods by older adults.

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The present empirical study examined factors that affect the acceptance and use of social media platforms by farmers and vendors in farmers’ communities in North Mississippi for marketing their small farm businesses. Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), structural equations modeling was used to examine several relationships: (1) the influence of performance expectancy (PE) on behavioral intention (BI) to use social media; (2) the influence of effort expectancy (EE) on BI; (3) the influence of social influence (SI) on BI; (4) the influence of facilitating conditions (FC) on actual use (USE) of social media; (5) the moderating influence of gender on the PE–BI, EE–BI, and SI-BI relationships; (6) the moderating influence of age on the PE–BI, EE–BI, SI-BI, and FC–USE relationships; and (7) the moderating influence of experience using social media on the EE–BI, SI-BI, and FC–USE relationships. Results from 169 respondents who completed questionnaires indicated that PE, EE, SI, and FC (key constructs) did predict farmers and vendors’ BI to use social media and actual USE of social media for marketing their small farm businesses and agriproducts. Respondents’ characteristics (e.g., age, gender, social media experience) did moderate some of these relationships in different ways. Thus, the present study provided additional empirical support for UTAUT. Additionally, responses to questions that assessed constructs in UTAUT suggest that respondents are open to social media as a marketing tool for their small farm businesses. Other results indicated that farmers and vendors prefer to market their products through farmers markets and community supported agriculture groups as compared to retail outlets and noted barriers present in retail marketing channels. This study provides information that will be beneficial for the development of educational programs and contributes to the literature on the factors affecting farmers’ intention to use social media to promote agriproducts to connect new markets.

The relevance of this thesis is in addressing information systems business leadership HRIS use issues.The thesis explains acceptance and use issues central to Human Resource Information Systems (HRIS) within South African State Owned Agencies (SOAs). Organisations typically deploy HRIS with a view to automate Human Resource (HR) service delivery and administrative functions. Among other values, HRIS produces useful data and information which optimises HR operations and improves decision-making. However, the use of HRIS, notably within SOAs, is poorly understood owing to inadequate literature and contextualised studies. Despite the tremendous amount of investment into such systems, SOAs continuously identify emerging challenges and issues pertinent to HR operations and administration. For instance, despite HRIS automation, job applications and recruitment are still manually processed, which means that the costly implemented HRIS is not effectively used, and is thus underutilised. The burning questions for business leadership remain - why is HRIS not optimally utilised given significant organisational investment on such systems, and the mixed return-on-investments? The other question relates to what the level of acceptance is and actual use of these HR systems. There is also a need to determine to what extent do these systems enable or improve the delivery of human resource services and administration. Moreover, what influences the use of HRIS? Previous literature and organisational practice inadequately addresses these questions. This thesis, therefore, addresses these key issues to bridge these preceding knowledge gaps. In order to explain the use and subsequent effective use of HRIS, the study triangulated three theories as theoretical lenses. These theories are the Unified Theory of Acceptance and Use of Technology (UTAUT), Self Determination Theory (SDT), and the Representation Theory (RT). These theories are employed to explore and explain the individual use, and subsequent effective use of HRIS. In this respect, the ontological stance for this thesis is that reality is objective. Thus, the study followed a positivist research paradigm, whilst the research the approach was deductive. A survey research strategy was employed during the study to obtain primary data. Survey participants included executives and individuals from speciality units e.g. HR, Finance, Supply Chain, Support departments (including IT and Help Desks) as well as other HRIS users. Participants were drawn from various South African SOAs. Structural equation modelling and hypothesis testing show that there are myriad of determinants influencing use and effective use of HRIS. The results further show that certain constructs are inconsistent with the existing literature. Nevertheless, this inconsistency speaks to the unique South African SOA contexts. The outcome of the study is a model which theoretically and practically explains those factors which must be considered to effectively use and utilise HRIS. That is, the theoretical, practical, methodological, and contextual contributions of the thesis is in explaining the determinants which are significant for effective use of HRIS. / Centre for Business Manangement / D.B.L.

Many low-income countries desire to implement and adopt digital government as a springboard for economic and social development but face many challenges. The United Nations identifies that Africa has especially lagged consistently in digital government development and adoption. Most scholars largely attribute the challenges to infrastructure and skills, and often rhetorically cite culture as playing a strong role. This study specifically examined the role of indigenous African culture (‘spirituality’, ‘communalism’ and ‘respect for authority and elders’) and internet access on the adoption of digital government services (e-filing and e-payment of taxes) by Small and Micro Enterprises (SMEs) in Zambia, with the Unified Theory of Acceptance and Use of Technologies (UTAUT) as the underpinning theoretical lens. Data analysis was done using Structural Equation Modelling with principal attention given to the moderating and mediating influence of indigenous African culture. The influence of internet access on the intention to adopt digital government was also examined. The findings from the cross sectional study of 401 tax registered SMEs suggests that ‘spirituality’, ‘African communalism’ and ‘respect for authority and elders’ have significant negative moderating effects on the adoption of e-filing but not on e-payment; and ‘spirituality’, ‘African communalism’ and ‘respect for authority and elders’ are all significant mediators of the intention to adopt both e-filing and e-payment. This means that indigenous African culture plays a significant role in explaining Africa’s position in digital government development and adoption. The findings also showed a negative influence of internet access on the intention to adopt digital government services despite the measures that government has put in place. These results make a novel contribution to Information Systems (IS) theory in identifying a critical yet often overlooked indigenous cultural influence on the adoption of digital innovations in low-income countries. The findings also calls for finding new or adapted IS theories that take into account such unique cultural constructs. The thesis recommends that the research is extended to other low-income countries as well as other contexts that exhibit strong indigenous cultural values. / School of Computing / Ph. D. (Information Systems)

While FinTech is a relatively recent subject in academic literature, it is widely acknowledged as one of the most notable innovations within the financial industry. Despite the growing interest in FinTech, there is currently a lack of comprehensive understanding regarding the exact implications it will have on established financial institutions. The introduction of FinTech solutions has brought about a significant transformation in the banking industry of Finland. Nevertheless, the influence of FinTech adoption on employee’s satisfaction and performance in banks remains uncertain. This has emphasized the need for a deeper understanding of the opportunities and challenges presented by this form of technological innovation across all aspects of the financial industry. The purpose of this research is to bridge the existing gap in literature by examining the relatively unexplored area of how the adoption of FinTech solutions influences job satisfaction and performance among employees in the context of a Finnish bank. Specifically, this research centered on OP Bank, which is recognized as one of the largest banks in Finland. By conducting an in-depth exploration of the experiences of employees at OP Bank, this research will offer valuable insights into how the adoption of FinTech solutions influences employee’s behavior in the Finnish banking industry. To accomplish this, the study utilizes a qualitative exploratory research approach, employing semi-structured interviews as the data collection method, involving 8 middle-level employees from OP Bank. This methodology facilitates a deeper understanding of employees' experiences and perspectives, thereby generating rich and detailed data. The findings of our research reveal several key conclusions regarding the varying ways that the adoption of FinTech solutions influences employee’s job satisfaction and performance. The insights gained highlight the crucial role of FinTech in transforming traditional banking practices, driving innovation, and fostering a positive work environment for employees in the financial industry. Understanding the complexities linked to FinTech adoption is imperative for banks and financial institutions to effectively leverage the complete potential of these technological innovations, thereby steering employee’s satisfaction and performance in the desired direction. Through an in-depth examination of this phenomenon, we have gained a better understanding of the benefits and challenges associated with FinTech adoption, as well as its influence on employee’s job satisfaction and performance. Moreover, this study has provided crucial insights for improving employee’s satisfaction and performance in banks that have embraced FinTech solutions, thereby contributing to a deeper understanding of successful FinTech adoption in the Finnish financial industry. Additionally, this research has contributed to the existing literature on FinTech, management of employee’s satisfaction and performance, employee behavior and technology adoption. These findings have offered practical theoretical, managerial and societal contributions.

L’objectif général de cette recherche doctorale est l’étude des déterminants de l’intégration pédagogique des technologies de l’information et de la communication (TIC) par les professeurs à l’Université de Ouagadougou (UO). Cela nous a conduit à étudier respectivement les compétences technologiques des professeurs, les facteurs de résistance contraignant l’intégration pédagogique des TIC par ces professeurs, l’acceptation et les usages spécifiques des TIC par les professeurs. Ce travail s’est bâti autour des concepts théoriques sur les usages éducatifs des TIC, les compétences technopédagogiques, les facteurs de résistance, l’acceptation des TIC et l’intégration pédagogique des TIC. Ces concepts se sont inscrits dans les cadres d’analyses des modèles d’intégration des TIC par les professeurs et des modèles d’acceptation et d’utilisation d’une nouvelle technologie. La stratégie d’analyse des données s’est construite autour des approches descriptives et analytiques notamment au moyen de l’utilisation de la psychométrie et/ou de l’économétrie des modèles à variables dépendantes limitées. Utilisant la recherche quantitative, le recrutement de 82 professeurs par avis de consentement à participer, a permis de collecter les données sur la base de questionnaires dont la majeure partie est bâtie autour de questions à échelle de Likert. L’étude des compétences technologiques des professeurs a permis d’une part, de dresser un portrait des usages des TIC par les professeurs. En effet, les usages les plus répandus des TIC dans cette université sont les logiciels de bureautique, les logiciels de messagerie électronique et de navigation dans Internet. Elle a aussi permis de faire un portrait des compétences technologiques des professeurs. Ceux-ci utilisent à la fois plusieurs logiciels et reconnaissent l’importance des TIC pour leurs tâches pédagogiques et de recherche même si leur degré de maîtrise perçue sur certaines des applications télématiques reste à des niveaux très bas. Par rapport à certaines compétences comme celles destinées à exploiter les TIC dans des situations de communication et de collaboration et celles destinée à rechercher et à traiter des informations à l’aide des TIC, les niveaux de maîtrise par les professeurs de ces compétences ont été très élevés. Les professeurs ont eu des niveaux de maîtrise très faibles sur les compétences destinées à créer des situations d’apprentissage à l’aide des TIC et sur celles destinées à développer et à diffuser des ressources d’apprentissage à l’aide des TIC malgré la grande importance que ceux-ci ont accordée à ces compétences avancées essentielles pour une intégration efficace et efficiente des TIC à leurs pratiques pédagogiques. L’étude des facteurs de résistance a permis d’ériger une typologie de ces facteurs. Ces facteurs vont des contraintes matérielles et infrastructurelles à celles liées aux compétences informatiques et à des contraintes liées à la motivation et à l’engagement personnel des professeurs, facteurs pouvant susciter des comportements de refus de la technologie. Ces facteurs sont entre autres, la compatibilité des TIC d’avec les tâches pédagogiques et de recherche des professeurs, l’utilité perçue des TIC pour les activités pédagogiques et de recherche, les facilités d’utilisation des TIC et la motivation ou l’engagement personnel des professeurs aux usages des TIC. Il y a aussi les coûts engendrés par l’accès aux TIC et le manque de soutien et d’assistance technique au plan institutionnel qui se sont révelés enfreindre le développement de ces usages parmi les professeurs. Les estimations des déterminants de l’acceptation et des usages éducatifs des TIC par les professeurs ont montré que c’est surtout « l’intention comportementale » d’aller aux TIC des professeurs, « l’expérience d’Internet » qui affectent positivement les usages éducatifs des TIC. Les « conditions de facilitation » qui représentent non seulement la qualité de l’infrastructure technologique, mais aussi l’existence d’un soutien institutionnel aux usages des TIC, ont affecté négativement ces usages. Des éléments de recommandation issus de ce travail s’orientent vers la formation des professeurs sur des compétences précises identifiées, l’amélioration de la qualité de l’infrastructure technologique existante, la création d’un logithèque, la mise en œuvre d’incitations institutionnelles adéquates telles que l’assistance technique régulière aux professeurs, l’allègement des volumes horaires statutaires des professeurs novateurs, la reconnaissance des efforts déjà réalisés par ces novateurs en matière d’usages éducatifs des TIC dans leur institution. / The general objective of this doctoral research is the study of the determinants of the pedagogical integration of information and communication technology (ICT) by teachers at the University of Ouagadougou (UO). This led us to study respectively the technological skills of teachers, the resistance factors forcing the integration of ICT by these teachers together with the driving forces of ICT acceptance and ICT educational uses by teachers at this university. This work is built around theoretical concepts of educational uses of ICT, techno pedagogical competences, factors of resistance to ICT use, acceptance and use of ICT and pedagogical integration of ICT. These concepts are included in frameworks for analysis of ICT integration models by teachers and acceptance and use of new technology models. The strategy of data analysis is built around descriptive and analytical approaches, including the use of psychometrics and / or econometrics models with limited dependent variables. Using quantitative research, the recruitment of 82 professors of this university by a notice of consent to participate to the survey, has allowed collecting data on the basis of questionnaires, most of which being built around Likert scale questions. The study of teachers’ technological skills enables on the one hand, to portray a picture of ICT use by teachers. The most common ICT uses at the University of Ouagadougou are the office software, software for email and Internet browsing. On the other hand, it allows a portrait of teachers’ technological skills. They use many softwares and most of them recognize the importance of ICT to their teaching duties and research, but their degree of perceived control on some of ICT applications remains at very low levels. The teachers presented very high control over the skills to exploit ICT in situations of communication and collaboration and also those intended to seek and process information using ICT. These skills reflect their use of electronic means of communication and search engines and the importance that teachers attach to these ICT applications. Moreover, despite the great importance that teachers give to some advanced skills in ICT, they were found at very low levels of mastery of these skills which are those to create learning situations in using ICT and those intended to develop and disseminate learning resources using ICT. Although teachers already use and combine several applications of ICT, their current level of technology skills and teaching does not allow them to effectively use these technologies in their teaching practices. They must necessarily acquire these essential advanced skills. The study of resistance factors helped to establish a typology of these factors. They range from material and infrastructural constraints to those related to computer skills and the availability of support and technical assistance at the institutional level to promote the use of ICT applications in education. It also assessed the compatibility of ICT with teaching duties and research faculty, the perceived usefulness of ICT for educational activities and research facilities, the motivation and / or personal commitment of teachers to use ICT and the influence of social conditions on such uses. There are also the costs of ICT access (Internet and computer equipment), which have shown a negative influence on teachers and violating the development of these educational uses of ICT. The empirical assessment of determinants of acceptance and educational uses of ICT by teachers reveals that, it is mainly the teachers’ "behavioural intention" to go to ICT and "the Internet experience" that affect positively these uses. The "facilitation conditions" that represent not only the quality of the technological infrastructure, but also the existence of institutional support to use ICT, have negatively affected these practices. The elements that can improve educational uses of ICT in the university have been identified from the results of this research: these recommend the teachers’ training on specific identified skills, the improvement of the quality of the existing technological infrastructure, the creation a software library, the implementation of adequate institutional incentives such as regular technical assistance to teachers, the reduction of statutory hourly volumes to innovative teachers, the recognition of the efforts already made by these innovative educational uses of ICT within their institution.