Abstract in English with Afrikaans and SeTswana translation / Evidence from relevant literature indicates that abandoned and failed projects have become prevalent in the Botswana context. Poor stakeholder management has been identified as a salient contributor to this challenge. To this end, various stakeholder management (SM) frameworks, models and methodologies have been developed. Nevertheless, the increasing incidence of project failure and abandonment in the Botswana construction industry indicates significant underperformance of these SM methodologies. A cursory appraisal of SM models highlights the linearity of the stakeholder relationship management (SRM) curve, i.e. between the client, consultants and contractors, with SRM responsibilities being domiciled with the client or their representative in most cases. Also, the dynamics associated with changes in stakeholder attributes during project delivery are not catered for by extant SM and relationship management models. In addition, extant SM models focus on the relationship between the project stakeholders on the one hand and the external stakeholders on the other, and others cater for project stakeholders alone. This implies that the models currently deployed for SM in the Botswana construction context remain defective. Contracting organisations (contractors) have been blamed for their inability to manage relationships with projects and external stakeholders during project delivery. Yet, these entities are not at the epicentre of SRM on construction projects. This study provides answers to the gaps highlighted. As its central objective, this study set out to develop and validate a contractor-driven stakeholder relationship management framework (CSRMF) for the Botswana construction industry. The emergent framework which leverages on the attributes of the customer relationship model (CRM) overcomes the shortcomings mentioned previously. An interpretivist philosophical paradigm was adopted in this qualitative case study research study based on pre-determined case selection criteria. Owing to the need to attain analytic generalisation through adherence to replication logic, a multi-case study research design was utilised. Six contractor organisations categorised according to scale and operating within Gaborone were selected. The unit of analysis centred on the relationship between the contracting organisations and other project stakeholders on selected projects being procured and delivered under a diverse range of contracting strategies. Data was collected through a sequential multi-method approach in which semi-structured interviews were conducted with project managers representing these construction contracting organisations on the selected projects. To enable replication, care was taken to select two contracting organisations per level – large, medium and small according to prevalent grades. Samples across the different sizes of the contractors allowed for better generalisability. Relevant projects and organisational documents were reviewed. Furthermore, data from the various stages was analysed using the qualitative content analysis technique. The findings of the study show that most of the contractors in Botswana related to their project stakeholders without a model or framework when handling relationship management with project stakeholders. These findings are a reflection of the small, medium and large construction contractors in the Botswana construction industry. There was further indication that the small, medium and large contractors had a way of managing stakeholder relationships and resolving conflicts, and thus the level of experience and knowledge within the contracting firm had a significant influence on how they managed their project stakeholder relationships in the course of project procurement and delivery. In addition, the study findings demonstrate that the nature of contracting strategy had a significant influence on how various categories of contractors related to their stakeholders on construction projects. The traditional method was found to be the main procurement strategy used in the Botswana construction industry, and this approach was fairly rigid to implement effective contractor-driven stakeholder relationship management. Other procurement strategies, such as design-and-build, and construction management are used in Botswana with their positive and negative impacts on contractors’ capability to manage their project stakeholder relationships and related matters effectively. Further evaluation of the findings led to the identification of key success factors for CSRMF development to foster effective contractor-stakeholder relationship management. These key success factors are effective communication, collaboration, engagement and cooperation among clients and contractors and consultants’ commitment; employee (stakeholder) engagement and satisfaction and capacity building; in-depth understanding of all project stakeholders and their importance and influence; and strategies to manage their relationship effectively in the course of project design, procurement and delivery. Based on the evaluation of formulated propositions and analysis of empirical data and results tested in this study, the findings also support the following analytical generalisations: the construction contracting organisations in Botswana do not have any SRM frameworks in place for engaging with stakeholders in their different projects; contractors in Botswana recognise the need to do better in managing their project stakeholder relationships; and there is an apparent gap in technical skills and limited ability of contractors to manage relationships with project stakeholders. Premised on the findings, a contractor-driven stakeholder relationship management framework was developed. The CSRMF was validated by two focus groups, namely sampled project managers from the semi-structured interviews, and relevant professionals and other academics in the industry. The validation was done to assess the relevance of the CSRMF in their management of relations. The CSRMF will provide guidance for bridging the gaps identified. It will be adopted and utilised by contractors to achieve efficiencies in the management of relationships with stakeholders, thus saving time and costs and securing improved quality and, most of all, client satisfaction. / Volgens die literatuur misluk die meeste projekte in Botswana. Swak bestuur deur die belanghebbendes in die projekte is die hoofrede hiervoor. Talle raamwerke, modelle en metodologieë gemik op doeltreffende bestuur van belanghebbendes (BB) is as oplossing vir hierdie probleem voorgestel. Dat al hierdie BB-metodologieë egter gebrekkig is, blyk uit ʼn toename in die aantal mislukte projekte in die konstruksiebedryf wat laat vaar is. ʼn Oppervlakkige ondersoek van die BB-modelle het aan die lig gebring dat die belanghebbendeverhoudingsbestuur- (BVB) kromme afgeplat is. Hierdie kromme gee ʼn aanduiding van die verhouding tussen die kliënt, konsultante en kontrakteurs. Belanghebbendeverhoudingsbestuur berus meestal by kliënte of hulle verteenwoordigers. Die bestaande BB- en verhoudingsbestuurmodelle maak geensins vir veranderinge in die eienskappe van belanghebbendes tydens die lewering van ʼn projek voorsiening nie. Hierbenewens fokus sommige BB-modelle op die verhouding tussen eksterne belanghebbendes en projekbelanghebbendes, en party slegs op projekbelanghebbendes. Om hierdie rede is die modelle wat tans in Botswana se konstruksiebedryf toegepas word, ontoereikend. Kontrakteurorganisasies word dikwels daarvan beskuldig dat hulle nie tydens die lewering van ʼn projek in staat is om hulle verhouding tussen eksterne en projekbelanghebbendes te bestuur nie. Hierdie groepe staan egter nie in die brandpunt van konstruksieprojekte se BVB nie. Hierdie studie poog om oplossings te bied vir die tekortkomings wat aangetoon is. Die oogmerk is ʼn raamwerk vir kontrakteurgedrewe belanghebbendeverhoudingsbestuur (RKBVB) vir die konstruksiebedryf in Botswana. Hierdie raamwerk steun op die kliënteverhoudingsmodel (KVM) om die gemelde tekortkomings te verbeter. Hierdie kwalitatiewe gevallestudie berus op vooraf vasgestelde kriteria vir die keuse van gevalle. Daarby word ʼn interpretatiewe filosofiese paradigma in hierdie studie gevolg. Aangesien analitiese veralgemening volgens die eise van replikasielogika die doelwit was, behels die navorsingsontwerp veelvuldige gevallestudies. Ses kontrakteurorganisasies in Gaborone wat volgens ʼn skaal gekategoriseer is, is gekies. Die verhouding tussen hierdie kontrakteurorganisasies en die belanghebbendes in projekte wat volgens ʼn verskeidenheid kontrakstrategieë verkry en gelewer is, was die ontledingseenheid. Data is volgens ʼn sekwensiële multimetodebenadering ingewin, en halfgestruktureerde onderhoude is met die projekbestuurders van hierdie ix konstruksiemaatskappye gevoer. Om replisering te vergemaklik, is twee kontrakteurorganisasies volgens hulle vlak – groot, middelslag en klein en graad gekies. Die onderskeid op grond die grootte van die kontrakteurs het tot veralgemening meegehelp. Insae is in die projek- en maatskappydokumente verkry. Die data wat in elke stadium ingewin is, is volgens die kwalitatiewe tegniek ontleed. Op grond van die bevindings het die meeste kontrakteurs sonder enige model of raamwerk hulle verhouding met die projekbelanghebbendes bestuur. Hulle verteenwoordig alle klein, middelslag en groot konstruksiekontrakteurs in Botswana. Die gebrek aan kennis en ervaring in die bestuur van hulle verhouding met belanghebbendes en die beslegting van geskille in die verkryging en lewering van projekte was ooglopend. Daar is voorts bevind dat die aard van die kontraktuele strategie ʼn beduidende invloed gehad het op hoe die onderskeie kategorieë van kontrakteurs verhoudings met die belanghebbendes in konstruksieprojekte aanknoop. Verder is bevind dat die konstruksiebedryf tradisionele verkrygingstrategie meestal volg. Hierdie strategie is taamlik rigied en bevorder nie juis kontrakteurgedrewe belanghebbendeverhoudingsbestuur nie. Ander verkrygingstrategieë, soos die ontwerp-en-boustrategie, en konstruksiebestuur word in Botswana toegepas, en kan kontrakteurs se vermoë om hulle verhouding met die belanghebbendes in projekte en aanverwantesake doeltreffend te bestuur, enersyds bevorder en andersyds belemmer. Verskeie suksesfaktore vir kontakteur-belanghebberverhoudingsbestuur (KBVB) is op grond van die bevindings onderskei, te wete effektiewe kommunikasie, medewerking, betrokkenheid en samewerking tussen kliënte en kontrakteurs asook konsultante se verbintenis; werknemer (belanghebbendes) se betrokkenheid, bevrediging en kapasiteitsbou; ʼn grondige begrip van alle belanghebbendes in ʼn projek en van hulle belang en invloed; en strategieë om verhoudings effektief in die ontwerp, verkryging en lewering van ʼn projek effektief te bestuur. Die bevindings, wat op die beoordeling van die geformuleerde voorstelle en ʼn ontleding van die empiriese data berus, het tot die volgende analitiese veralgemenings gelei: konstruksiemaatskappye in Botswana het geen BVB-raamwerk waarvolgens hulle met belanghebbers in projekte omgaan nie; hulle besef dat hulle hul verhouding met belanghebbendes in projekte beter behoort te bestuur; en kontrakteurs beskik blykbaar nie oor die tegniese vaardighede en vermoëns om hulle verhouding met belanghebbendes in projekte te bestuur nie. x ʼn Raamwerk vir kontrakteurgedrewe belanghebberverhoudingsbestuur (RKBVB) is op grond van die bevindings ontwikkel. Die RKBVB is deur twee fokusgroepe gevalideer, naamlik projekbestuurders enersyds en beroepslui en akademici in die bedryf andersyds, ten einde die relevansie van die RKBVB te toets. Die raamwerk help kontrakteurs om die genoemde probleme op te los. Aangesien dit kontrakteurs sal help om hulle verhouding met belanghebbendes doeltreffend te bestuur, sal dit nie alleen tyd en geld spaar nie, maar ook die gehalte van hulle werk en bowenal kliënttevredenheid verbeter. / Bosupi go tswa mo dikwalong tse di maleba bo supa gore diporojeke tse di phuagantsweng le tse di padileng di dintsi kwa Botswana. Go supilwe botsamaisi jo bo bokoa jwa baamegi jaaka setshwaedi se segolo mo kgwetlhong eno. Ka ntlha ya seno, go tlhamilwe matlhomeso a le mmalwa a botsamaisi jwa baamegi (SM), dikao le mekgwa. Le fa go le jalo, koketsego ya ditiragalo tsa go pala le go phuaganngwa ga diporojeke mo indasetering ya kago kwa Botswana e supa tiragatso e e bokowa thata ya mekgwa eno ya SM. Tshekatsheko ya ka bonako ya dikao tsa SM e bontsha tatelano ya segoro sa botsamaisi jwa dikamano le baamegi (SRM), k.g.r. magareng ga modirelwa, baemedi le bakonteraka, mme maikarabelo a SRM a patagantswe le badirelwa gongwe baemedi ba bona mo mabakeng a le mantsi. Gape dintlha tse di amanang le diphetogo mo diponagalong tsa baamegi mo tsamaong ya tlamelo ya porojeke ga di a akarediwa mo dikaong tsa ga jaana tsa SM le botsamaisi jwa dikamano. Go tlalaletsa foo, dikao tsa ga jaana tsa SM di totile dikamano magareng ga baamegi ba diporojeke ka fa letsogong je lengwe, le baamegi ba kwa ntle ka fa go je lengwe, mme tse dingwe di lebelela baamegi ba diporojeke fela. Seno se kaya gore dikao tse di dirisiwang ga jaana mo dikonterakeng tsa Botswana ga di a siama. Ditlamo tsa kago (bakonteraka) di latofalediwa go palelwa ke go tsamaisa dikamano tsa diporojeke le baamegi ba kwa ntle ka nako ya tsamaiso ya diporojeke. Fela, ditheo tseo ga di mo mookong wa SRM mo diporojekeng tsa kago. Thutopatlisiso e neela dikarabo tsa ditlhaelo tse di supilweng. Maikaelelomagolo a thutopatlisiso e ne e le go tlhamela le go tlhomamisetsa indaseteri ya kago ya Botswana letlhomeso la botsamaisi jwa dikamano tsa baamegi (CSRMF) le le tsamaisiwang ke mokonteraka. Letlhomeso le le tlhagelelang le le dirisang diponagalo tsa sekao sa dikamano tsa badirisi (CRM) le fenya ditlhaelo tse di kailweng fa pejana. Go dirisitswe mokgwa wa filosofi o o ikaegileng ka go ranola le go tlhaloganya mo thutopatlisisong eno e e lebelelang mabaka mme go dirisitswe mokgwa wa go tlhopha dikgetse o o sweditsweng pele. Ka ntlha ya botlhokwa jwa go lebelela gore a diphitlhelelo tsa tshekatsheko di ka fetisega ka go obamela ntlha ya ntsifatso, go dirisitswe thadiso ya thutopatlisiso ya dikgetsidintsi. Go tlhophilwe ditheo di le thataro tsa dikonteraka tse di arogantsweng go ya ka seelo mme di dira kwa Gaborone. Tokololo e ne e ikaegile ka dikamano magareng ga ditheo tsa kago le baamegi ba bangwe ba diporojeke mo diporojekeng tse di tlhophilweng tse di rebotsweng le go xii diragadiwa ka ditogamaano tse di farologaneng tsa kago. Go kokoantswe data ka molebo wa mekgwamentsi o o dirang ka tatelano moo go dirilweng dipotsolotso tse di batlileng di rulagane le batsamaisi ba diporojeke ba ba neng ba emetse ditheo tseno tsa kago mo diporojekeng tse di tlhophilweng. Go kgontsha ntsifatso, go etswe tlhhoko gore go tlhophiwa ditheo tse pedi tsa kago mo legatong lengwe le lengwe – le legolo, le le magareng le le lennye go ya ka dikaroganyo tse di gona. Go dirisa disampole go ralala dikonteraka tsa bogolo jo bo farologaneng go dirile gore go akaretsa go nne botoka. Go sekasekilwe diporojeke le dikwalo tse di maleba tsa ditheo Mo godimo ga moo, go lokolotswe go tswa mo dateng ya magato a a farologaneng go dirisiwa thekeniki ya go lokolola diteng go lebeletswe mabaka. Diphitlhelelo tsa thutopatlisiso di bontsha gore bontsi jwa dikonteraka mo Botswana bo amana le baamegi ba diporojeke kwa ntle ga sekao gongwe letlhomeso fa bo tsamaisa dikamano le baamegi. Diphitlhelelo tseno di bontsha dikonteraka tse dinnye, tse dimagareng le tse dikgolo mo indasetering ya kago ya Botswana. Gape go na le sesupo se sengwe sa gore dikonteraka tse dinnye, tse dimagareng le tse dikgolo di na le tsela ya go tsamaisa dikamano le baamegi le go rarabolola dikgotlhang, mme ka jalo seelo sa maitemogelo le kitso mo difemeng tsa kago se na le tlhotlheletso mo go reng di tsamaisa jang dikamano tsa tsona le baamegi ba diporojeke mo tsamaong ya theko le tiragatso ya porojeke. Go tlaleletsa, diphitlhelelo tsa thutopatlisiso di bontsha gore mofuta wa togamaano ya konteraka o na le tlhotlheletso e e bonalang mo go reng dikarolo tsa dikonteraka di amanang jang le baamegi ba tsona mo diporojekeng tsa kago. Mokgwa wa tlwaelo o fitlhetswe e le togamaano e kgolo ya theko e e dirisiwang mo indasetering ya kago ya Botswana, mme mokgwa ono o tsepame thata go ka diragatsa botsamaisi jo bo nonofileng jwa kamano ya baamegi e e tsamaisiwang ke mokonteraka. Go dirisiwa ditogamaano tse dingwe tsa go reka di tshwana le thadisa-o-age, le botsamaisi jwa kago mo Botswana ka ditlamorago tsa tsona tse di siameng le tse di sa siamang mo bokgoning jo bo nonofileng jwa mokonteraka go tsamaisa dikamano tsa gagwe tsa baamegi ba porojeke le dintlha tse dingwe tse di amanang. Tshekatsheko e nngwe ya diphitlhelelo e lebisitse kwa go supiweng ga dintlha tsa botlhokwa tsa katlego tsa go tlhamiwa ga CSRMF gore go nne le botsamaisi jo bo bokgoni jwa kamano ya mokonteraka le baamegi. Dintlha tseno tsa botlhokwa tsa katlego ke tlhaeletsano e e bokgoni, tirisanommogo, therisano le tirisano magareng ga badirelwa le bakonteraka mmogo xiii le maitlamo a moemedi; therisano le badiri (baamegi) le kgotsofalo mmogo le katiso; go tlhaloganya go go boteng ga baamegi botlhe ba porojeke mmogo le botlhokwa le tlhotlheletso ya bona; le ditogamaano tsa go tsamaisa dikamano ka bokgoni mo tsamaong ya thadiso ya porojeke, theko le tiragatso. Go ikaegilwe ka tshekatsheko ya ditshitshinyo tse di dirilweng le tokololo ya data ya maitemogelo le dipholo tse di tlhatlhobilweng mo thutopatlisisong eno, diphitlhelelo di tshegetsa dikakaretso tse di latelang: ditheo tsa dikonteraka kwa Botswana ga di na matlhomeso ape a SRM go rerisana le baamegi mo diporojekeng tse di farologaneng; bakonteraka ba Botswana ba lemoga tlhokego ya go dira botoka go tsamaisa dikamano tsa bona le baamegi ba diporojeke; mme go na le phatlha e e bonalang ya bokgoni jwa setegeniki le bokgoni jo bo lekanyediitsweng jwa bakonteraka go tsamaisa dikamano tsa bona le baamegi ba diporojeke. Go ikaegilwe ka diphitlhelelo, go tlhamilwe letlhomeso la botsamaisi jwa dikamano tsa baamegi tse di tsamaisiwang ke mokonteraka. Letlhomeso (CSRMF) le tlhomamisitswe ke ditlhopha tse pedi tse go buisanweng natso, e leng, batsamaisi ba diporojeke ba ba neng ba le mo sampoleng go tswa mo dipotsolotsong tse di batlileng di rulagane, le baporofešenale ba ba maleba mmogo le barutegi ba bangwe mo indasetering. Tlhomamiso e ne e direlwa go sekaseka bomaleba jwa CSRMF mo tsamaisong ya dikamano. Letlhomeso (CSRMF) le tlaa tlamela ka kaedi ya go fokotsa phatlha e e supilweng. Le tlaa amogelwa le go dirisiwa ke bakonteraka go fitlhelela dinonofo mo tsamaisong ya dikamano le baamegi, mme ka go rialo ba boloka nako le ditshenyegelo le go netefatsa boleng jo bo tokafetseng le, go feta tsotlhe, kgotsofalo ya badirelwa. / Business Management / D. B. L.

Abstract in English, Zulu and Sothern Sotho / South African banks need to attract and retain customers in a highly competitive environment. Within this environment, the service quality of banks has been noted as an ongoing pressing issue. With all major banks embracing the technological revolution and offering similar financial services, the service quality offered through frontline employees has become a means to attain a competitive advantage. While a substantial body of research demonstrates the importance of service quality and identifies its dimensions, there is a lack of research specifically focusing on the antecedents for frontline employee service quality. This study set out to investigate the extent to which internal service quality, service climate and frontline employee satisfaction contribute to frontline employee service quality in a South African retail bank. With the aid of a structured questionnaire, a cross-sectional internet-based survey research design was applied to collect information from frontline employees pertaining to four constructs. From the full population of 8 720 frontline employees, 581 completed responses were received during the main study, and empirically tested with the aid of descriptive statistics, confirmatory factor analysis, correlation analysis and multivariate regression analysis. The findings culminate in a multivariate regression model indicating that service climate is not a significant predictor of frontline employee service quality, whereas frontline employee satisfaction and internal service quality are, with internal service quality being the larger predictor. Drawing from these findings, ten recommendations are made to improve frontline employee service quality in a retail bank. / Amabhange aseNingizimu Afrika adinga ukuheha futhi agcine amakhasimende endaweni enokuncintisana okukhulu. Ngaphakathi kwalesi simo, insebenzo yekhwalithi yamabhange ibhekwe njengengqinamba eqhubekayo. Ngawo wonke amabhange amakhulu amukela inguquko kwezobuchwepheshe futhi ahlinzeka ngezinsizakalo ezifanayo zezezimali, insebenzo yekhwalithi enikezwa ngabasebenzi abaphambili iba yindlela yokuthola inzuzo yokuncintisana. Ngenkathi ucwaningo oluningi lukhombisa ukubaluleka kwensebenzo yekhwalithi futhi lukhomba ubukhulu balo, kukhona ukungabi bikho kocwaningo okugxile kakhulu ezichasisweni zensebenzo yekhwalithi yomsebenzi ophambili. Lolu cwaningo luhlose ukuphenya ukuthi izinga lensebenzo yekhwalithi yangaphakathi, insebenzo yesimo sezulu kanye nokwaneliseka kwabasebenzi abaphambili kunikela kangakanani ensebenzweni yekhwalithi yomsebenzi ebhange lokuthengisa eNingizimu Afrika. Ngosizo lwemibuzo ehleliwe, kusetshenziswe ukwakheka kocwaningo olususelwa ku-inthanethi lokuqoqa imininingwane evela kubasebenzi abaphambili maqondana nokwakhiwa okune. Kusuka enanini eligcwele labantu abayizi-8 720 labasebenzi abaphambili, izimpendulo ezigcwalisiwe ezingama-581 zamukelwa phakathi kocwaningo oluyinhloko, futhi zahlolwa ngamandla ngosizo lwezibalo ezichazayo, ukuhlaziywa kwezinto eziqinisekisayo, ukuhlaziywa kokuhlobana kanye nokuhlaziywa kokuphindaphinda okuningi. Okutholakele kugcina kube yisifanekiso sokuhlehliswa sokuphindaphinda esikhombisa ukuthi insebenzo yesimo sezulu akusona isibikezelo esibalulekile sensebenzo yekhwalithi yomsebenzi ophambili, kanti ukwaneliseka komsebenzi ophambili kanye nensebenzo yekhwalithi yangaphakathi, ngensebenzo yekhwalithi yangaphakathi eyisibikezelo esikhulu. Ngokususelwa kokutholakele, kwenziwa izincomo eziyishumi zokuthuthukisa insebenzo yekhwalithi yomsebenzi ophambili ebhange lokuthengisa. / Dibanka tsa Aforikaborwa di tlhoka go ngoka le go tswelela go tshola badirisi mo tikologong e e tletseng kgaisano. Mo tikologong eno, boleng jwa tirelo ya dibanka bo lemogilwe jaaka ntlha e e tswelelang go tshwenya. Jaaka fa dibanka tsotlhe tse dikgolo di amogetse tiriso ya thekenoloji mme di tlamela ka ditirelo tsa ditšhelete tse di tshwanang, boleng jwa tirelo jo bo tlamelwang ka badiri ba ba kwa pele ke tsela ya go iponela molemo wa kgaisano. Le fa dipatlisiso tse dintsi di bontsha botlhokwa jwa boleng jwa tirelo mme di supa bogolo jwa jona, ga go na dipatlisiso tse di totang batlapele ba boleng jwa tirelo ya badiri ba ba kwa pele. Thutopatlisiso eno e ne e ikaeletse go batlisisa gore boleng jwa tirelo ya ka fa gare, tikologo ya tirelo le kgotsofalo ya badiri ba ba dirang kwa pele bo tshwaela go le kana kang mo boleng jwa tirelo ya badiri ba ba dirang kwa pele mo bankeng ya badirisi ya Aforikaborwa. Ka thuso ya lenaanepotsolotso le le rulaganeng, go dirisitswe patlisiso e e ralalang dikarolo ya mo inthaneteng go kokoanya tshedimosetso go tswa mo badiring ba ba dirang kwa pele malebana le dintlha tse nne. Go tswa mo sampoleng ya badiri ba ba dirang kwa pele ba le 8 720, go amogetswe ditsibogo tse di tladitsweng di le 581 ka nako ya thutopatlisiso e kgolo, mme di ne tsa lekelediwa ka maitemogelo ka thuso ya dipalopalo tse di tlhalosang, tokololo ya tlhomamiso, tokololo ya tsamaelano le tokololo e e lebelelang dipoelo tse di farologaneng. Diphitlhelelo di ile setlhoeng fa sekao se se lebelelang dipoelo tse di farologaneng se supa gore seemo sa tirelo se ka se ke sa dirisiwa go bonela pele boleng jwa tirelo ya badiri ba ba dirang kwa pele, mme go ka dirisiwa kgotsofalo ya badiri ba ba dirang kwa pele le boleng jwa tirelo ya ka fa gare, le gore boleng jwa tirelo ya ka fa gare bo ka dirisiwa thata. Go tswa mo diphitlhelelong tseno, go dirwa dikatlenegiso di le lesome go tokafatsa boleng jwa tirelo ya badiri ba ba dirang kwa pele mo bankeng ya badirisi / Business Management / M. Com. (Business Management)

Jinnen är ett frekvent förekommande väsen i arabisk kultur och litteratur alltsedan förislamsk tid. Syftet med denna litteraturstudie är att undersöka hur jinnerna beskrivs och representeras i Fenixtrilogin av Sonia Nimr. Deras narrativa och litterära funktioner i böckerna relateras till deras representation och funktion i arabisk kultur och i ungdomsfantasy. Mieke Bals klassifikation av roller i en narrativ cykel används i analysen. Resultatet är att jinnen har en stark koppling till den klassiska bilden av en jinn i arabisk litteratur och kultur, men att några detaljer skiljer sig. Mest framträdande är jinnens entydigt goda egenskaper och funktioner i berättelsen. Slutsatsen är att trilogin ligger tydligt i linje med annan fantasylitteratur för ungdomar, men att jinnen har en unik roll som hjälpare eller god kraft. Den får i och med det en tydlig pedagogisk roll, i linje med barn- och ungdomslitteraturen. / The jinn is a frequently occurring entity in Arabic culture and literature since pre-Islamic times. The purpose of this literature study is to examine how the jinn are described and represented in the Thunderbird trilogy by Sonia Nimr. Their narrative and literary functions in the books relate to their representation and function in Arab culture and in young adult fantasy. Mieke Bal’s classification of roles in the narrative cycle is used in the analysis. The result is that the jinn bears a strong resemblance to the classical image of a jinn in Arabic literature and culture, but that some details differ. Most prominent are the jinn’s unambiguously good qualities and functions in the story. The conclusion is that the trilogy is clearly in line with other fantasy literature for young adults, but that the jinn has a unique role as a helper or as the good power. It therefore has a clear pedagogical role in line with children’s literature and Young Adult literature.

Jinnen är ett frekvent förekommande väsen i arabisk kultur och litteratur alltsedan förislamsk tid. Syftet med denna litteraturstudie är att undersöka hur jinnerna beskrivs och representeras i Fenixtrilogin av Sonia Nimr. Deras narrativa och litterära funktioner i böckerna relateras till deras representation och funktion i arabisk kultur och i ungdomsfantasy. Mieke Bals klassifikation av roller i en narrativ cykel används i analysen. Resultatet är att jinnen har en stark koppling till den klassiska bilden av en jinn i arabisk litteratur och kultur, men att några detaljer skiljer sig. Mest framträdande är jinnens entydigt goda egenskaper och funktioner i berättelsen. Slutsatsen är att trilogin ligger tydligt i linje med annan fantasylitteratur för ungdomar, men att jinnen har en unik roll som hjälpare eller god kraft. Den får i och med det en tydlig pedagogisk roll, i linje med barn- och ungdomslitteraturen. / The jinn is a frequently occurring entity in Arabic culture and literature since pre-Islamic times. The purpose of this literature study is to examine how the jinn are described and represented in the Thunderbird trilogy by Sonia Nimr. Their narrative and literary functions in the books relate to their representation and function in Arab culture and in young adult fantasy. Mieke Bal’s classification of roles in the narrative cycle is used in the analysis. The result is that the jinn bears a strong resemblance to the classical image of a jinn in Arabic literature and culture, but that some details differ. Most prominent are the jinn’s unambiguously good qualities and functions in the story. The conclusion is that the trilogy is clearly in line with other fantasy literature for young adults, but that the jinn has a unique role as a helper or as the good power. It therefore has a clear pedagogical role in line with children’s literature and Young Adult literature.

No description available.

Previous studies on Cecily von Ziegesar's series Gossip Girl fail to explain the functionality of the series for the actual readers. Therefore, a discussion of the relationship between reader and text is necessary. By explaining from a literary perspective how reader and text interact, we can better understand why teen girls want to read the series and the exchanges that occur between the books and the readers. An exploration of how Gossip Girl relates to its series predecessors, like Nancy Drew, demonstrates how the popularity of Gossip Girl is not unique, but rather fits in with the established series pattern while receiving the same harsh criticism. As a result of analyzing the "bad" reputation Gossip Girl has earned, we can explicate how the series is currently seen to operate for the reader, questions left open when simply looking at series books historically. This exploration of the books as carriers of ideology examines how and if readers are invited to participate in a relationship with the text. However, simple reader-response theories only replicate a static relationship between reader and text. By also using a Deleuzo-Guattarian approach to the series, an understanding of how Gossip Girl acts as an "apparatus of capture" built on social conditions while still allowing the reader minimal agency for the channeling of energy/desiring flows can be found. These approaches work in conjunction in order to address the engagement readers experience with the Gossip Girl texts, which, in turn, help elucidate the phenomenon associated with von Ziegesar's books. / Master of Arts

Child trafficking is a crime committed against humanity; it is punishable by the law and can be prevented by the law. According to the International Labour Organization (ILO), the United Nations International Emergency Fund (UNIICEF) and the United Nations Global Initiative to Fight Human Trafficking (UN.GIFT) (2009:01), 1,2 million children are trafficked, domestically and across borders worldwide, for labour and sexual exploitation, drug trade, organ removal and illegal child adoption. The trauma of this can be so inordinate, leaving victims broken and hopeless (Frederick 2005:8-12). Although numerous studies have been conducted on the subject of human/child trafficking, it was found that little research has been conducted on the aftercare of victims. As a result, this research focused mainly on exploring and assessing aftercare support provided to victims of human trafficking, specifically children. This qualitative research found that child trafficking has serious negative effects on the victims who suffer, among others, violation of children’s rights, physical pain and psychological and emotional trauma. A society cannot function optimally when such atrocities are committed against its most innocent members who are supposed to be its future. Accordingly, adequate aftercare support, which aims at enabling and empowering victims of child trafficking to regain control over every aspect of their lives, is crucial. The 30 participants who were interviewed for this study revealed that victim identification is the initial and the most vital step towards offering victims aftercare. The next step in the offering of aftercare of victims is the rescuing of victims followed by the immediate placing of victims in transitory places of safety where their basic needs are taken care of and they are provided with instant physical and specialised psychological support. Even though participants provided details of the type of programmes currently offered in South Africa, it was found that aftercare centres, in their current state, are not sufficiently resourced to offer the appropriate support to victims of child trafficking. It is for this reason that transitional housing with long term housing assistance and programmes tailor-made for victims of child trafficking be considered. It is evident from the literature and theory that the triple challenge of poverty, inequality and unemployment perpetuates the crime of child trafficking. Therefore, as a form of long-term preventative measure, it is suggested that stakeholders, such as the Department of Basic Education (DoE), Department of Social Development (DSD) and Department of Health (DoH), focus attention on ensuring that victims of child trafficking are not denied the right to go to school and that societal norms, which propagate inequality, are discouraged. The latter can be done by teaching boy children from a young age positive masculinity, such as respecting girl children and their bodies, helping with house chores or crying when in pain. Moreover, the DoE should consider revising its curriculum and focus on teaching learners to strive to become employers and not job seekers as they are currently taught. This may have a positive impact on the current high unemployment rate in South Africa and, in turn, inequality and poverty, which are all push factors for human and child trafficking. / Go gweba ka bana ke bosenyi bjo bo dirwago kgahlanong le batho; ke bosenyi bjo bo otlwago ke molao gomme bo ka thibelwa ke molao. Go ya ka ILO, UNICEF le UNGIFT (2009:01), go gwebjwa ka bana ba e ka bago dimilione tše 1,2, ka mo nageng le go ralala le mellwane lefaseng, go ba šomiša mabakeng a mešomo le a thobalano, go dikgwebišano tša diokobatši, go ba ntšha ditho tša mmele le go thwalwa ga bona mo go sego molaong. Bohloko bja se e ka ba bjo bogolo kudu, bo tlogela batšwasehlabelo ba robegile dipelo gape ba se na le kholofelo (Frederick 2005:8-12). Le ge go dirilwe dithuto tše ntši ka hlogotaba ya go gweba ka batho/bana go hweditšwe gore go dirilwe dinyakišišo tše nnyane ka tlhokomelo ya ka morago ya batšwasehlabelo. Ka lebaka la seo, nyakišišo ye e tsepeletše kudu go hlohlomišeng le go lekoleng thekgo ya tlhokomelo ya ka morago ye e fiwago batšwasehlabelo ba kgwebo ka batho, kudukudu bana. Nyakišišo ye ya qualitative e hweditše gore go gweba ka bana go na le ditlamorago tše šoro tše fošagetšego go batšwasehlabelo bao ba itemogelago, gareng ga tše dingwe, kgatako ya ditokelo tša bana, bohloko bja mmele le tlaišego ya monagano le maikutlo. Setšhaba se ka se phele gabotse ge ditlaišo tše bjalo di dirwa kgahlonong le maloko a sona ao a lokilego ao e swanetšego go ba bokamoso bja sona. Ka lebaka leo, thekgo ya maleba ya tlhokomelo ya ka morago, yeo maikemišetšo a yona e lego go dumelela le go matlafatša batšwasehlabelo ba kgwebo ka bana go ka tšea taolo gape ya karolo ye nngwe le ye nngwe ya maphelo a bona, e bohlokwa kudu. Bakgathatema ba ba 30 bao ba ilego ba botšišwa dipotšišo mabapi le thuto ye ba tšweleditše gore tšhupetšo ya batšwasehlabelo ke kgato ya pele gape ye bohlokwa kudu go abeng batšwasehlabelo tlhokomelo ya ka morago. Kgato ya go latela kabong ya tlhokomelo ya ka morago go batšwasehlabelo ke go hlakodiša batšwasehlabelo gomme gwa latela ke go bea semeetseng ga batšwasehlabelo mafelong a nakwana a tšhireletšo moo dinyakwa tša bona tša motheo di kago šetšwa le go abelwa thekgo ya semeetseng ya go ikgetha ya mmele le ya monagano. Le ge bakgatha tema ba abile dintlha tša mehuta ya mananeo ao a abjwago ka Afrika Borwa , go hweditšwe gore disenthara tša tlhokomelo ya ka morago, maemong a tšona a bjale, ga di na le didirišwa tše di lekanego go ka aba thekgo ya maleba go batšwasehlabelo ba kgwebo ka bana. Ke lona lebaka le le dirago gore tulo ya nakwana ka thušo ya tulo ya nako ye telele le mananeo ao a diretšwego batšwasehlabelo ba kgwebo ka bana a elwe hloko. Go molaleng go tšwa go lithereitšha le teori gore ditlhohlo tše tharo tša bohloki, go se lekalekane le go se šome go gakatša bosenyi bja go gweba ka bana. Gomme, bjalo ka sebopego sa tekanyo ya thibelo ya nako ye telele, go šišinywa gore bakgathatema, bjalo ka DoE, DSD le DOH, ba lebiše tsepelelo ya bona go netefatšeng gore batšwasehlabelo ba kgwebo ka bana ga ba tingwe tokelo ya go ya sekolong le gore ditlwaedi tša setšhaba, tšeo di phatlalatšago go se lekalekane, di a fedišwa. Sa mafelelo se ka dirwa ka go ruta bana ba bašemane ge e sa le ba bannyane bonna bjo bobotse, bjalo ka go hlompha bana ba basetsana le mebele ya bona, go thuša ka mešomo ya ka gae goba go lla ge ba le bohlokong. Go feta moo, DoE e swanetše go naganišiša go ka lekola leswa lenaneothuto le go tsepelela go ruteng barutwana go ka leka go ba bengmešomo e sego banyaki ba mešomo bjale ka ge ba rutwa ga bjale. Se se ka ba le seabe se se kaone go kelo ya godimo ya bjale ya tlhokego ya mešomo ka Afrika Borwa gomme, ka lebaka leo, go se lekalekane le botlhoki, tšeo ka moka e lego mabaka a tšhušometšo go gwebeng ka batho le bana. / Ukushushumbisa abantwana kungubugebengu obubhekiswe ebantwini; kujeziswa ngumthetho futhi kungavinjelwa ngumthetho. Ngokwe-ILO, i-UNICEF ne-UNGIFT (2009:01) kushushumbiswa abantwana abayizigidi ezingu-1,2 ngaphakathi ezweni nasemazweni angaphandle, bese beyagqilazwa noma baxhashazwe ngokocansi, basetshenziselwa izidakamizwa noma ukukhuliswa ngabazali abangasibo ababo ngokungekho emthethweni. Ubuhlungu obukhulu obudalwa yilokhu kungaba ngobunzima kakhulu, kungashiya izisulu zilimele futhi zingenathemba (Frederick 2055:8-12). Yize sekwenziwe ucwaningo oluningi esihlokweni sokushushumbiswa kwabantu noma kwabantwana, kwatholakala ukuthi luncane ucwaningo olwenziwe maqondana nokulandelelwa kwezisulu ngemva kwesigameko. Ngenxa yalokho, lolu cwaningo luqondene kakhulu nokuhlola ukulandelelwa okuhlinzekwayo ukusingatha izisulu zokushushumbiswa kwabantu, ikakhulukazi abantwana. Lolu cwaningo oluqoqa imininingwane lwathola ukuthi ukushushumbiswa kwabantwana kunomthelela omubi ezisulwini ezihlukumezeka ngenxa yalokhu, phezu kokunye, ukungahlonishwa kwamalungelo abantwana, ubuhlungu obudaleka emzimbeni kanye nobuhlungu obukhulu obudaleka emqondweni nasemphefumulweni. Umphakathi awukwazi ukusebenza kahle uma izigameko ezibuhlungu njengalezi zenzeka emalungwini awo angenacala nafanele ukuba yikusasa lawo. Ngakho-ke, ukwesekwa ngokunakekelwa nangokwanele ngemva kwesigameko, okuyinto ehlose ukusiza izisulu zokuthunjwa kwabantwana ukuba baphinde bakwazi ukulawula konke okuqondene nezimpilo zabo, kubalulekile. Ababambiqhaza abangu-30 okwaxoxwa nabo kulolu cwaningo baveza ukuthi ukuhlonza isisulu kuyisinyathelo sokuqala nesibaluleke kakhulu ekuhlinzekeni izisulu usingatho lokunakekelwa ngemva kwesigameko. Isinyathelo esilandelayo ekunikezweni konakekelo ngemva kwesigameko ngukusiza izisulu, okulandelwa ukubekwa kwazo masisha ezindaweni zokuphepha zesikhashana nalapho kuzobhekwana nezidingongqangi zazo bese kuthi khona lapho zihlinzekwe ngosingatho oludingekayo ngokomzimba nangokomqondo. Yize ababambiqhaza banikeza imininingwane yezinhlobo zezinhlelo ezikhona eNingizimu afrika, kwatholakala ukuthi izikhungo zonakekelo lwangemva kwesigameko,zime ngenye indlela njengamanje, azihlinzekiwe ngezinsizakusebenza ezanele ukuze zikwazi ukunikeza usingatho olufanele ekushushumbisweni kwabantwana. Yingakho kufanele kucatshangwe ngokuhlinzekwa ngosizo lwezindlu zesikhashana nezesikhathi eside kanye nezinhlelo ezakhelwe izisulu zokushushumbiswa kwabantwana. Kuvela ngokwemibhalo nangokwemibono yezinjululwazi ukuthi izinkinga ezihlangene ezintathu zobuphofu, ukungalingani kanye nokungabi khona kwemisebenzi kubhebhethekisa ubugebengu bokushushumbiswa kwabantwana. Ngakho-ke, njengendlela yokuvimba lokhu ezoqhubeka isikhathi eside, kuhlongozwa ukuthi abayingxenye yalokhu, iMinyango kahulumeni yezemfundo (DoE), ezokuthuthukiswa komphakathi (DSD) nowezempilo (DoH), igxile ekuqinisekiseni ukuthi izisulu zokushushumbiswa kwabantwana azincishwa ilungelo lokuya esikoleni nokuthi izinkambiso zomphakathi, ezidala ukungalingani azigqugquzelwa. Lokhu okuqeda kushiwo ngenhla kungenziwa ngokufundisa abafana ngenkathi besabancane ukuba ngamadoda enza kahle, njengokuhlonipha abantwana bamantombazane kanye nemizimba yabo, ukusiza ngemisebenzi yasendlini noma ukukhala uma bezwa ubuhlungu. Ngaphezu kwalokho, uMnyango Wezemfundo kufanele ubuyekeze ikharikhulamu yawo futhi ugxile ekufundiseni abafundi ukuba balwele ukuba ngabaqashi kunokuba ngabafuna imisebenzi, okuyinto abafundiswa yona njengamanje. Lokhu kungaba nomthelela omuhle ezingeni eliphezulu elikhona njengamanje eNingizimu Afrika lokungabikhona kwemisebenzi, lokungalingani nelobuphofu. / Criminology and Security Science / M.A. (Criminology)

Abstracts in English, Afrikaans and Northern Sotho / Many individuals spend their working lives attempting to accrue financial resources to sustain them beyond their retirement. The challenge in professional sport is that a professional athlete’s career is often relatively short with various risks that could end it prematurely. In addition, there are various reasons why professional athletes find it challenging to transition to a vocational career after their sporting careers end. This highlights the importance for professional athletes to attain a high level of financial literacy from a young age. Actor-network theory (ANT) provided a suitable theoretical frame for this study by considering the information that could flow in a network around a professional athlete in pursuit of sound financial decisions. This study first developed a framework for the financial literacy skills required by professional athletes in pursuit of sustainable financial well-being. For this purpose, semi-structured face-to-face interviews were conducted with 27 interviewees. ANT was applied to guide the selection of interviewees from a network of influencers that could guide a professional athlete’s financial decisions. The results of these interviews and the open-ended responses provided the basis for the contributed framework. The second part of this multi-layered study was aimed at developing an artefact or research instrument to assess the financial literacy of professional athletes. Design science research provided the overarching research design for this qualitative study with a second round of interviews held with 10 interviewees from the list of interviewees consulted for the first part of the study. The 10 interviewees were purposively selected after taking the primacy of ethical considerations around research into consideration. The developed instrument may be used as it is, or adapted or extended for research beyond the limits of this study. This study could be valuable in assisting professional athletes to avoid financial distress after their sporting careers end. The study will also be of interest to sport governing bodies, the leadership of professional sports clubs, sports agents, legal advisors, accountants, tax experts, financial planners and other financial advisors to improve their understanding of the financial needs and current levels of financial literacy amongst professional athletes. / Tallose werkende mense spaar lewenslank vir hulle aftrede. Die loopbane van professionele sportlui is taamlik kort en boonop kan verskeie risiko’s voortydig 'n einde aan 'n sportloopbaan maak. Om verskeie redes sukkel professionele sportlui buitendien om die beroepswêreld ná ʼn sportloopbaan te betree. Daarom is dit noodsaaklik dat hulle finansieel geletterd raak terwyl hulle nog jonk is. Die speler-netwerkteorie (SNT) bied 'n geskikte teoretiese raamwerk vir hierdie studie aangesien dit toegespits is op die inligting wat deur 'n netwerk om professionele sportlui wat verstandige finansiële besluite nastrewe, vloei. Ten eerste is 'n raamwerk ontwikkel vir die finansiële vaardighede waaroor professionele sportlui vir volhoubare finansiële welstand moet beskik. Hiervoor is halfgestruktureerde onderhoude van aangesig tot aangesig met 27 ondervraagdes gehou. Op grond van SNT is die ondervraagdes gekies uit 'n netwerk van beïnvloeders wat professionele sportlui se finansiële besluite kan bepaal. Die raamwerk het berus op die uitslag van hierdie onderhoude waarin oop vrae gestel is. In die tweede gedeelte van hierdie gelaagde studie is 'n artefak of navorsingsinstrument ontwikkel waarmee die finansiële geletterdheid van professionele sportlui getoets kan word. Die oorkoepelende navorsingsontwerp vir hierdie kwalitatiewe studie is aan wetenskaplike ontwerpnavorsing ontleen. 'n Tweede ronde onderhoude is met 10 van die 27 ondervraagdes in die eerste ronde onderhoude gevoer. Die 10 ondervraagdes is doelbewus ná inagneming van die voorrang van etiese navorsingsoorwegings gekies. Hierdie instrument kan óf onveranderd gebruik word óf aangepas word vir navorsing wat buite die perke van hierdie studie val. Hierdie studie kan voorkom dat professionele sportlui ná 'n sportloopbaan in finansiële nood verkeer. Dit kan ook sportbeheerliggame, die bestuurders van beroepsportklubs, sportagente, regsadviseurs, rekenmeesters, belastingdeskundiges, finansiële beplanners en ander finansiële adviseurs help om die finansiële behoeftes van professionele sportlui en hulle vlak van finansiële geletterdheid beter te begryp. / Batho ba bantši ba tšea maphelo a bona ka moka a ge ba šoma ba leka go hwetša methopo ya ditšhelete ka nepo ya gore e ba tšwetše pele ka bophelo go ya go ile le ka morago ga ge ba rotše modiro. Tlhohlo ka mo papading ye ya sephrofešenale ke gore mošomo wa motšhabeši wa diatleletiki gantši ke o mokopana kudu ebile o na le dikotsi tše mmalwa tšeo di ka o fedišago e sa le ka pela. Godimo ga fao, go na le mabaka a mmalwa gore ke ka lebaka la eng batšhabeši ba diatleletiki ba hwetša go le boima go fetogela go mošomo wa diatla ka morago ga ge mošomo wa bona wa dipapadi o fedile. Se se laetša bohlokwa bja gore batšhabeši ba diatleletiki ba fihlelele maemo a godimo a tsebo ya ditšhelete ba sa le ba bannyane. Teori ya mabapi le tirišano ya bakgathatema (ANT) e fane ka motheo wa maleba wa teori go dinyakišišo tše ge go lebeletšwe tshedimošo yeo e ka welago ka go netweke mabapi le motšhabeši wa diatleletiki ge a nyaka go tšea dipheto tšeo di kwagalago ka ga ditšhelete. Tlhako ye e thomile ke go hlamelwa mabokgoni a tsebo ya ditšhelkete ye e nyakegago go batšhabeši ba diatleletiki ba phrofešenale ge ba nyaka go phela gabotse ditšheleteng go ya go ile. Ka lebaka le, dipoledišano tša motho ka motho tšeo di hlametšwego gore bao ba botšišwago dipotšišo ba fetole ka tokologo di ile tša swarwa le baarabi ba 27. ANT e dirišitšwe go hlahla kgetho ya bao ba botšišwago dipotšišo go netweke ya bahuetši bao ba ka hlahlago diphetho tša ditšhelete tša motšhabeši wa diatleletiki. Dipoelo tša dipoledišano tše le diphetolo tšeo di sa fego moarabi di fane ka motheo wa tlhako ye. Karolo ya bobedi ya dinyakišišo tše tša dikgato tše ntši e be e ikemišeditše go hlama bokgabo goba setlabelo sa dinyakišišo sa go fihlelela tsebo ya ditšhelete ya boradiatleletiki ba phrofešenale. Dinyakišišo tša mahlale tšeo di hlangwago di fane ka tlhamo ya dinyakišišo yeo e akaretšago ya dinyakišišo tše tša boleng gomme karolo ya bobedi ya dipoledišano tšeo di swerwego le bao ba botšišwago dipotšišo ba 10 go tšwa lenaneong la bao ba botšišwago dipotšišo bao ba botšišitšwego dipotšišo ka karolong ya mathomo ya dinyakišišo. Bao ba botšišwago dipotšišo ba 10 ba kgethilwe ka maikemišetšo ka morago ga go hlokomela bohlokwa bja maitshwaro mabapi le dinyakišišo tše di dirwago. Setlabelo seo se hlamilwego se ka šomišwa ka fao se lego ka gona goba sa fetošwa goba sa oketšwa go tla go šomišwa ka dinyakišišong tša ka morago ga tše. Dinyakišišo tše di ka no ba mohola go thuša batšhabeši ba diatleletiki go efoga kgatelelo ya monagano ye e bakwago ke mathata a ditšhelete ka morago ga ge mošomo wa bona wa dipapadi o fedile. Dinyakišišo tše gape di ka ba tša kgahlego go makgotlataolo a dipapadi, go boetapele bja ditlelapo tša dipapadi tša phrofešenale, go badiredi ba tša dipapadi, go baeletši tša molao, go balekodi ba dipuku tša ditšhelete, go ditshebi tša motšhelo, go babeakanyi ba ditšhelete le go baeletši ba bangwe ba ditšhelete ka nepo ya go kaonafatša kwešišo ya bona ya dinyakwa tša ditšhelete le go maemo a bjale a tsebo ya ditšhelete gareng ga bašhabeši ba diatleletiki ba phrofešenale. / Financial accounting / D. Phil. (Accounting Sciences)

Text in English, Tswana / Low nutrient intake affects metabolism and growth in pregnant heifers and limits milk production in lactating cows on communal area smallholder dairy farms of the subtropics. Two studies were conducted during the current research. The first study evaluated effects of nutrient supply in standardized dairy diets on the growth and body reserves of pregnant Jersey heifers raised on communal area smallholder farms in a semi-arid zone of South Africa. Twenty-two farms with a total of 42 heifers, aged 22 to 28 months which were seven months pregnant at the beginning of the study were selected for the study. These represented the total number of farms with dairy cows in the area that were supported through a structured Dairy Development Program (DDP) of South Africa. Each farm had at least two pregnant Jersey heifers during the summer season of 2016. Each heifer was supplied 2.5 kg of a far-off (60-30 d prepartum) dry cow concentrate and increased to 3.3 kg of the same concentrate at close-up period (29-0 d prepartum). Feeding of concentrate was based on a standardized feeding program as recommended by DDP. During this study, no feeding treatment was imposed on the heifers. Eragrostis curvula hay was supplied by DDP. Daily intake of 7.2 and 5.4 kg; respectively for heifers at 60-30 d prepartum and 29-0 d prepartum was determined based on residual hay. Heifer diet (HD1) and heifer diet HD2 were therefore simulated respectively for cows at 60-30 d preparpartum and 29-0 d prepartum, respectively. Diets were assessed for nutrient composition using chemical analyses and in vitro ruminal degradation. Post ruminal nutrient absorption and animal responses were predicted using the Large Ruminant Nutrition System (LRNS) version 1.0.33 (level 1). Actual measurements of body weight (BW), body condition score (BCS) were done and blood was collected and analysed for proteins monthly. Heifers’ responses were validated against the model predicted values and comparative analysis of animal performance during pregnancy was done against the National Research Council (NRC, 2001) reference values. Relative to the minimum requirement for ruminants, both HD1 and HD2 diets had relative feed value (RFV) below 144. About 35% of HD1 dietary crude protein (CP) was within the slowly degrade neutral detergent fibre (NDF) fraction which is the neutral detergent fibre insoluble crude protein (NDFICP) while 32% was not available as the acid detergent insoluble crude protein (ADICP). Equally, HD2 diet had effectively 5.2% of CP as available protein and the fraction of the slowly degraded NDF constituted only 52.3% of the effective available protein. Energy density of HD1 and HD2 were 25% and 16% higher than expected at far-off and close-up period, respectively. The intake of metabolzable protein (MP) were 32 and 25% higher than predicted for the far-off and close-up period, respectively. Supply of MP was 37 % and was higher than NRC predictions of daily requirement in Jersey cow. This allowed BW gain of 29 kg and BCS of 0.33 which was within 25th percentile for pregnant heifers. Mean concentration of blood urea at both far-off and close-up periods deviated by 25% from NRC values. Creatinine (CR) concentration was 145 μmol /L at far-off and 155 μmol /L at close-up period. The second study assessed the adequacy of two lactation diets fed to 42 primiparous Jersey cows, aged 24 to 30 months during early (1-30 d postpartum) and peak (31-60 d postpartum) periods on the lactation performance of the cows. Cows received 4.5 and 5 kg of dairy concentrate at 1-30 d postpartum and peak milk (31-60 d postpartum) respectively. Eragrostis curvula hay was supplied ad libitum and dry matter intake (DMI) was estimated at 7.2 kg of hay/cow/day from residual hay. No feeding treatment was imposed except for the standardised diets typical to the production environment. Two simulated lactation diets (LD1 and LD2) were prepared based on dry matter intake (DMI) of grass hay and lactation concentrate. Diets were assessed for nutrient composition using wet chemistry and in vitro ruminal degradation. Nutrient supply of diets and absorption from the small intestines as well as cows’ responses were predicted using the Large Ruminant Nutrition System (LRNS) version 1.0.33 (level 1). Body weight and BCS were monitored, blood was collected and analysed for proteins monthly. A record of milk yield was taken daily, and milk was analysed for fat, protein, lactose and urea nitrogen weekly. Cows had DMI of 11.2 kg which was 12% higher than the expected at 1-30 d postpartum period and 11.6 kg which was 21% higher than the expected in 31-60 d postpartum cows. Diets had low available protein as % of dietary protein (LD1=46%; LD2=45%) and the slowly degraded NDF fraction (NDFICP) constituted 64% of the available protein. Intake of energy was 20% and 17% lower than the predicted value for the cows, respectively, at 1-30 d postpartum and 31-60 d postpartum period. Cows had negative energy balance of -6.5 and -5.6 Mcal respectively at 1-30 d postpartum and 31-60 d postpartum cows. Protein intake of lactating cows was low, which resulted in negative protein balance of 59% and 42% of cow’s daily requirement, respectively, at 1-30 d postpartum period and 31-60 d postpartum period. There was loss of BW and BCS, low milk yield, energy corrected milk (ECM: 9.50 kg/d) and feed efficiency (FE) of less than 1 (LD1= 0.85; LD2 =0.89) in cows at both periods. Composition of fat, protein and lactose in milk were negatively affected by the low level of dietary protein. Somatic cell count (SCC) in milk was 121 ± 13 x 103/ml and cows did not show signs of illness. Mean milk urea nitrogen (MUN) concentration was 12 ± 2.7 mg/dl reflecting the low protein status of the lactating cows. Cows had high creatinine concentration of 116 and 102 μmol /L at 1-30 d postpartum and 31-61 d postpartum period, respectively, which may indicate muscle breakdown due to heat stress relative to the hot production environment. Results showed that diets fed to dairy cows on communal area smallholder farms in Sekhukhune and Vhembe districts in Limpopo province had low feeding value and their low nutrient supply affected rumen fermentation, heifers’ ‘growth, body reserves and early lactation in Jersey dairy cows. In conclusion, diets supplied to dairy cows raised on smallholder farms are low in nutrients and do not support efficient growth in heifers and optimal milk production in early lactation. Development of a nutrition plan for improved dairy diets is required to maximise production and longevity in cows and enhance sustainability of dairy production on the smallholder farms in South Africa. / Go ja dijo tse di nang le dikotla tse di kwa tlase go ama metaboliseme le kgolo ya meroba e e dusang mme e ngotla tlhagiso ya mašwi ya dikgomo tse di tlhagisang mašwi mo dipolaseng tse dinnye tse di tlhakanetsweng mo mafelong a a mogote. Go dirilwe dithutopatlisiso di le pedi jaaka karolo ya patlisiso ya ga jaana. Thutopatlisiso ya ntlha e sekasekile ditlamorago tsa tlamelo ya dikotla mo dijong tsa teri tse di rulagantsweng mo kgolong le dirasefe tsa mmele tsa meroba ya Dijeresi e e dusang mo dipolaseng tse dinnye tse di tlhakanetsweng mo karolong e e batlileng e nna sekaka mo Aforika Borwa. Go tlhophilwe dipolase di le 22 tse di nang le meroba e le 42, e e bogolo jo bo magareng ga dikgwedi tse 22 le 28 mme e na le dikgwedi tse supa e ntse e dusa kwa tshimologong ya thutopatlisiso. Tsone di emetse palogotlhe ya dipolase tse di mo karolong eo tse di tshegediwang ke Lenaneo le le rulaganeng la Tlhabololo ya Teri (DDP). Polase nngwe le nngwe e ne e na le bonnye meroba ya Jeresi e le mebedi e e dusang ka paka ya selemo sa 2016. Moroba mongwe le mongwe o ne o fepiwa ka 2.5 kg ya dijo tse di omileng tsa dikgomo tsa fa go sa ntse go le kgakala (malatsi a le 60-30 pele ga go tsala) mme tsa okediwa go nna 3.3 kg fa malatsi a atamela (malatsi a le 29-0 pele ga go tsala). Dijo tseno di ne di di rulagantswe go ya ka lenaneo le le rulagantsweng la kotlo le le atlenegisitsweng ke DDP. Mo nakong ya thutopatlisiso eno, ga go na kalafi epe ya kotlo e e neng e patelediwa meroba. DDP e ne e tlamela ka furu ya eragrostis curvula. Go ja ga letsatsi le letsatsi ga meroba ga 7.2 le 5.4 kg ka nako ya malatsi a le 60-30 pele ga go tsala le malatsai a le 29-0 pele ga go tsala go ne go ikaegile ka furu e e setseng. Ka jalo go ne ga tlhagisiwa gape kotlo ya meroba ya 1 (HD1) le kotlo ya meroba ya 2 (HD2) mo dikgomong tse di mo malatsing a le 60-30 pele ga go tsala le malatsi a le 29-0 pele ga go tsala. Dikotlo tseno di ne tsa sekwasekwa go bona go nna gona ga dikotla mo go tsona go dirisiwa tshekatsheko ya dikhemikale mo mogodung. Go ne ga bonelwa pele monyelo ya dikotla morago ga go feta mo mpeng ya ntlha le tsibogo ya diphologolo go ya ka Thulaganyo ya Kotlo ya Diotli tse Dikgolo (LRNS) mofuta wa 1.0.33 (legato 1). Go dirilwe tekanyo ya boima jwa mmele (BW) le maduo a seemo sa mmele (BCS) mme go ne ga tsewa madi le go a sekaseka go bona diporoteini kgwedi le kgwedi. Tsibogo ya meroba e ne ya tlhomamisiwa ka dipalo tse di bonetsweng pele tsa sekao mme ga dirwa tshekatsheko e e tshwantshanyang ya tiragatso ya diphologolo ka nako ya go dusa go dirisiwa dipalo tsa Lekgotla la Bosetšhaba la Dipatlisiso (NRC, 2001). Malebana le ditlhokegopotlana tsa diotli, HD1 le HD2 di ne di na le boleng jo bo tshwantshanyegang jwa kotlo (RFV) jo bo kwa tlase ga 144. Poroteini e e tala (CP) ya dijo e e ka nnang 35% ya HD1 e ne e le mo karolwaneng ya tekanyetso ya faeba e e bolang ka iketlo (NDF) e leng poroteini e e tala ya faeba e e lekanyediwang (NDFICP), fa 32% di ne di seyo jaaka poroteini e tala e e sa monyelegeng ya esete (ADICP). Fela jalo, HD2 e na le 5.2% tsa CP e e dirang jaaka poroteini e e teng mme karolo ya NDF e e bolang ka iketlo e ntse fela 52.3% tsa poroteini e e dirang e e gona. Bogolo jwa maikatlapelo a HD1 le HD2 bo ne bo le kwa godimo ka 25% le 16% go na le jaaka go ne go solofetswe mo dipakeng tse di kgakala le tse di atamelang. Go jewa ga poroteini e e silegang (MP) go ne go le kwa godimo ka 32% le 25% go na le jaaka go ne go solofetswe mo dipakeng tse di kgakala le tse di atamelang. Tlamelo ya MP e ne e le 37%, e leng e e kgolwane go na le diponelopele tsa NRC tsa ditlhokego tsa letsatsi le letsatsi tsa dikgomo tsa Jeresi. Seno se letlile gore go nne le koketsego ya BW ya 29 kg le BCS ya 0.33 e leng se se neng se le mo diperesenteng tsa bo25 tsa meroba e e dusang. Go nna teng ga urea ya madi mo dipakeng tse dikgakala le tse di atamelang go ne go farologane ka 25% go tswa mo dipalong tsa NRC. Go nna teng ga kereitini (CR) e ne e le 145 μmol/L mo pakeng e e kgakala le 155 μmol/L mo pakeng e e atamelang. Thutopatlisiso ya bobedi e sekasekile ditlamorago tsa dijo tse pedi tsa tlhagiso ya mašwi mo tiragatsong ya tlhagiso ya mašwi ya dikgomo tsa Jeresi di le 42 tse e leng la ntlha di tsala tsa bogolo jwa dikgwedi tse di magareng ga 24 le 30 mo pakeng ya ntlha (malatsi a le 1-30 morago ga go tsala) le ya setlhoa (malatsi a le 31-60 morago ga go tsala). Dikgomo di amogetse 4,5 le 5 kg ya motswako wa teri mo dipakeng tsa mašwi tsa ntlha (malatsi a le 1-30 morago ga go tsala) le tsa setlhowa (malatsi a le 31-60 morago ga go tsala). Go ne go tlamelwa ka furu ya eragrostis curvula go ya ka tlhokego mme go ja dijo tse di omileng (DMI) go ne go lekanyediwa go 7.2 kg ya furu/ka kgomo/ka letsatsi go tswa mo furung e e neng e setse. Go ne go sa patelediwe kalafi epe ya phepo, kwa ntle fela ga dijo tse di rulagantsweng tse di tshwanetseng tikologo ya tlhagiso. Go ne ga baakanngwa dijo tsa tlhagiso ya mašwi tse di tlhagisitsweng gape (LD 1 le LD 2) di ikaegile ka go jewa ga tse di omileng (DMI) e leng furu ya tlhaga le metswako ya tlhagiso ya mašwi. Go nna teng ga dikotla ga dijo tseno go ne ga lekanyediwa go dirisiwa khemisitiri e e bongola le go bola mo mpeng ga in vitro. Go ne ga bonelwa pele tlamelo ya dikotla ya dijo, monyelo go tswa mo maleng a mannye mme go ne ga bonelwa pele tsibogo ya dikgomo go dirisiwa Thulaganyo ya Kotlo ya Diotli tse Dikgolo (LRNS) mofuta wa 1.0.33 (legato 1). Go ne ga elwa tlhoko boima jwa mmele le BCS, go ne ga tsewa madi mme a sekasekwa go bona diporoteini kgwedi le kgwedi. Go ne ga rekotiwa tlhagiso ya mašwi letsatsi le letsatsi mme mašwi a sekasekwa go bona mafura, poroteini, laketose le urea naeterojini beke le beke. Dikgomo di ne di na le DMI ya 11.2 kg, e e neng e le kwa godingwaga ka 12% go na le jaaka go ne go solofetswe mo pakeng ya malatsi a le 1-30 morago ga go tsala, le DMI ya 11.6 kg, e e neng e le kwa godingwana ka 12% go na le jaaka go ne go solofetswe mo dikgomong tse di nang le malatsi a le 31-60 di tsetse. Dijo di ne di na le poroteini e e gona e e kwa tlase jaaka peresente ya poroteini ya dijo (LD1=46% le LD2=45%) mme karolwana ya NDF e e bodileng ka bonya (NDFICP) e nnile 64% tsa poroteini e e gona. Go jewa ga maikatlapelo go ne go le kwa tlasenyana ka 20% le 17% go na le dipalo tse dineng di bonetswe pele mo dikgomong mo dipakeng tsa malatsi a le 1-30 morago ga go tsala le malatsi a le 31-60 morago ga go tsala. Go rekotilwe balanse ya maikatlapelo a a tlhaelang a dikgomo ya -6.5 le -5.6 Mcal mo malatsing a le 1-30 morago ga go tsala le 31-60 morago ga go tsala. Go jewa ga poroteini ke dikgomo tse di tlhagisang mašwi go ne go le kwa tlase, mme seo sa baka balanse e e tlhaelang ya poroteini ya 59% le 42% tsa ditlhokego tsa letsatsi le letsatsi tsa dikgomo mo pakeng ya malatsi a le 1-30 morago ga go tsala le malatsi a le 31-60 morago ga go tsala. Go rekotilwe tatlhegelo ya BW le BCS, tlhagiso e e kwa tlase ya mašwi, mašwi a a baakantsweng maikatlapelo (ECM: 9.50 kg/ka letsatsi) le bokgoni jwa furu (FE) jo bo kwa tlase ga 1 (LD1=0.85; LD2=0.89) mo dikgomong mo dipakeng tseo tsotlhe. Go nna teng ga mafura, poroteini le laketouse mo mašwing di amegile ka tsela e e sa siamang ka ntlha ya seelo se se kwa tlase sa poroteini e e kwa tlase. Tekanyetso ya disele tsa somatiki (SCC) mo mašwing e ne e le 121±13x10³/ml mme dikgomo ga di a bontsha matshwao ape a bolwetsi. Motswako wa urea naeterojini ya mašwi (MUN) e ne e le 12±2.7mg/dl, e leng se se bontshang seemo se se kwa tlase sa poroteini sa dikgomo tse di tlhagisang mašwi. Dikgomo tseno di ne di na le motswako wa kereitine wa 116 le 102 μmol/L mo dipakeng tsa malatsi a le 1-30 morago ga go tsala le malatsi a le 31-61 morago ga go tsala, mme seo se ka supa go fokotsega ga mesifa ka ntlha ya kgatelelo ya mogote e e bakwang ke tikologo e e mogote e go tlhagisiwang mo go yona. Dipholo di bontshitse gore dijo tsa dikgomo tsa teri mo dipolaseng tse dinnye tse di tlhakanetsweng mo dikgaolong tsa Sekhukhune le Vhembe kwa Porofenseng ya Limpopo di na le boleng jo bo kwa tlase jwa kotlo le gore dijo tse di nang le dikotla tse dinnye di amile titielo ya dijo, kgolo ya meroba, dirasefe tsa mmele le tlhagiso ya mašwi ka bonako mo dikgomong tsa teri tsa Jeresi. Kwa bokhutlong, dijo tsa dikgomo tsa teri tse di godisediwang mo dipolaseng tse dinnye di na le dikotla tse di kwa tlase mme ga di tshegetse kgolo e e mosola ya meroba le tlhagiso e e siameng ya mašwi mo nakong ya ntlha ya tlhagiso ya mašwi. Go tlhokega leano la dikotla go tokafatsa dijo tsa teri go tokafatsa tlhagiso le go tshela sebaka ga dikgomo le go tokafatsa go nnela leruri ga tlhagiso ya teri mo dipolaseng tse dinnye mo Aforika Borwa. / Agriculture and  Animal Health / Ph.D. (Agriculture)

The purpose of this study was to describe the perceptions of nurse educators in Limpopo Province regarding their empowerment. The researcher conducted a quantitative descriptive-correlative research design to describe the perceptions of nurse educators in Limpopo Province regarding their empowerment. Laschinger's Integrated Model of Nurse/Patient Empowerment deduced from Kanter's Theory of Structural Power in organisations and Spreitzer's Psychological Empowerment Theory guided the construction of the data collection instrument. Data collection was carried out using a self-designed structured questionnaire. The population comprised all nurse educators in Nursing Education Institutions in Limpopo Province. The Ethics Committee of the Department of Health in Limpopo Province granted permission to conduct the research in the Limpopo Province. Non-probability convenience sampling was applied to obtain the participant sample for the study. The study shed light on important aspects of nurse educators' perception of their empowerment. The findings demonstrated that nurse educators perceived the concept of empowerment differently. The most incorrect perception of empowerment was that empowerment entailed paternalism rather than democratic (n=73; f=43;58.9%) and that it involved alienation rather than being inclusive, also at 58.9%. The total average scores were of concern to the researcher. The results of respondents' experience of structural empowerment varied as only 0.9%(f=1) did not indicate whether they agreed or disagreed that structural empowerment existed at the NEIs. 40.4% (f=44) indicated/agreed to have experienced psychological empowerment while 57.8% (f=63) have not experienced psychological empowerment. The findings related to association amongst the constructs indicated that gender was not associated with structural empowerment as well as psychological empowerment (p-value less than 0.05). There was no association between the highest qualification and structural empowerment (50.5% (f=55). However, 57% (f=63) agreed that there was an association between the highest qualification and psychological empowerment of respondents. The respondents disagreed that years of teaching experience (50.5% (f=55) was associated with structural empowerment, while 48.6% (f=53) believed it existed. The respondents indicated that no association existed between the campus they were placed at and structural empowerment (50.9% (f=55) while 57.8% (f=62) agreed that the campus placement was associated with structural empowerment as well as being associated with psychological empowerment at 56.5% (f=61). The discipline in which the nurse educators were teaching was not associated with either their structural empowerment (p=843 more than p=0.05) or their psychological empowerment at p=0.955 more than p=0.005). The respondents agreed that the discipline they taught was associated with their psychological empowerment at 55.9% (f=57); however, no statistically significant association existed at p-value 0.665 more than p-value 0.005. As the results indicated, the concept of empowerment yielded various perceptions of nurse educators. The results demonstrated the necessity to develop empowerment programmes for nurse educators at the NEIs. / Maikemišetso a dinyakišiso tše e be e le go hlalosa maikutlo a bafahluši ba baoki mo Profentshing ya Limpopo mabapi le ka fao ba boning matlafatšo ya bona. Go šomišitšwe motheo was hlaloso-kamano go hwetša maikutlo a mafahluši ba baoki. Dinyakišišo di be di ithekgilwe ka kgopolo-kgolo ya Laschinger ya matlafatšo ya balwetši, a e tsere go tšwa kgopolong-kgolo ya Kanter ya matlafatšo mo mešomong le matlafatšo ya megopolo ya go ngwalwa ke Spreitzer. Dikgopolo-kgolo tše di šomišitšwe go aga/dira gore monyakišiši a kgone go hwetša maikutlo a mafahloši ba baoki mo kholetšheng ya baoki. Dinyakišišo tše di itheilwe godimo ga mafahloši ba baoki ka moka mo kholetšheng ya baoki ya profense ya Limpopo. Komiti ya maitshwaro a mabotse mo Lefapheng la Maphelo e file monyakišiši tumelelo ya go dira porotšeke ye. Porotšeke ye e laiditše seemo sa matlafatšo ya mafahluši ba baoki mo porofentsheng ya Limpopo. Dipoelo tša dinyakišišo tše di bontšhitše gore mafahluši ba baoki ma na le maikutlo a a fapaneng mabapi le matlafatšo ya bona. Seo se sa kgotsofatšeng ke gore bafahlušhi ba baoki ba (n=73; f=43;58.9%) ga ba laetša maikutlo a a nyakegang ka gore ba bontšhitše gore matlafatšo mo kholetšeng ya baoki ke kgateleo go na le gore ke temokerasi. Mafahluši ba 58.9% ba rile matlafatšo ke go bea motho thoko bakeng sa go dumela polelo ya maikutlo a lokologilego. Taba ye ke yona e tshwentsego monyakisisi. Dipoelo di bontšhitse gore palo ya bafahlušhi ba baoki e lego 0.9% (f=1) ga se e dumele goba go gana gore go na le matlafatšo mo ba šomago. Mafahluši ba 40.4% (f=44) ba bontshitše gore ba bone gore go na le matlafatšo ba mogopolo mola ba 57.8% (f=63) ba bontšhitše gore gab a ikwa ba matlafaditšwe mogopolong. Dipoelo di bontšha gape gore ga go na kamano magareng ga bong le matlafatšo ya mo mošomong. Gape, ga gona matlafatšo magareng ga go rutega le matlafatšo mo mošomong (50.5% (f=55). Ka go le lengwe, mafahluši ba baoki ba 57% (f=63) ba dumetše gore gona le kamano magareng ga go rutega le mafatšo ya mogopolo. Palo ba bona e lego (50.5% (f=55) e bontšhitše gore gona kamano ya matlafatšo le maitemogelo mola ba (48.6% (f=53) bas a kwane le kgopolo ya gore gona le kamano / Health Studies / D. Litt. et Phil. (Health Studies)