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Leierskapstyl en werksbevrediging binne die volwassene-onderwyskonteks : 'n gevallestudie / Leadership style and work satisfaction in an adult education context : a case studyBooyse, Cornelius Johannes January 2013 (has links)
Text in Afrikaans / Die uitsluitlike doel van die studie was om die navorsingsprobleem, naamlik om vas te stel op watter wyse die leierskapstyl van opleidingsbestuurders die werksbevrediging van opleidingskonsultante beïnvloed wat volwassene-onderwys binne ʼn bepaalde bankgroep in Suid-Afrika verskaf, aan te spreek.
Die navorser het bepaalde leierskapstyle (naamlik die demokratiese-, outokratiese- en laissez-faire leierskapstyle) en werksbevredigingskomponente geselekteer (naamlik ondersteuning, verhoudings en bemagtiging) ten einde dié ondersoek te doen.
ʼn Vraelys is ontwerp wat as kwantitatiewe navorsingsinstrument gebruik is om navorsingsdata elektronies te versamel oor respondente se biografiese besonderhede, hulle bestuurder se leierskapstyl en respondente se persepsies van hul eie werksbevrediging. Een-en-negentig (91) uit eenhonderd sewe-en-dertig (137) respondente het die vraelys per e-pos voltooi, wat ʼn responskoers van 66.42% verteenwoordig.
Uit die navorsingsresultate en -analise het dit geblyk dat leierskapstyl wél die persepsies van respondente oor elk van die werksbevredigingskomponente statisties beduidend beïnvloed het. / The sole aim of this study was to address the research problem, namely to determine the way in which the leadership style of training managers influences the work satisfaction of training consultants that provide adult education within a specific bank group in South Africa.
The researcher selected specific leadership styles for the purpose of thís study (namely the democratic, outocratic and laissez-faire leadership styles) and work satisfaction components (namely support, relationships and empowerment) to carry out thís investigation.
A questionnaire was designed which was used as quantitive research instrument to gather research data electronically about respondents’ biographical details, their manager’s leadership style and the perceptions of respondents regarding their own work satisfaction. Ninety-one (91) out of one-hundred-and-thirty-seven (137) respondents completed the questionnaire by email, which represents a response rate of 66.42%.
Out of the research and analysis results it became evident that leadership style indeed influenced the perceptions of respondents over each of the work satisfaction components in a statistically significant way. / Educational Studies / M. Ed. (Volwassene-onderwys)
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The management of sustainable action plans at selected nature-based attractions in Botswana / Ukuphathwa kwezinhlelo zokusebenza ezisimeme ezikhethiwe zokukhangiswa kwemvelo eBotswana / Die bestuur van volhoubare aksieplanne by geselekteerde natuurgebaseerde besienswaardighede in BotswanaNyamandi, Thembelihle 01 1900 (has links)
Abstract in English, Afrikaans and Zulu / Tourism generates foreign currency and employment, and proper planning and management benefits the community and environment upon which tourism depends. The study investigated the management of sustainable action plans at selected nature-based attractions in Botswana, namely; Gaborone Game Reserve, Khutse Game Reserves, and Mokolodi Nature Reserve. Purposive, convenience and snowball sampling yielded 25 respondents for semi-structured interviews. Findings highlighted that sustainable action plans, like recycling and engaging local labour, were managed and implemented to a small extent. The conclusions were that the full potential of sustainable action plans management needed to be fully explored.
The study recommends government enforcement of policies, master plans and strategies for management of sustainable action plans in nature-based attractions; and decentralisation of public nature-based attractions to allow managers full management of sustainable action plans. Government and private sector should fund management of all nine sustainable action plans, and implement a holistic tourism strategy to retain the quality of tourists’ experiences. / Ezokuvakasha zidala imali yangaphandle kanye nomsebenzi, nokuhlelwa kahle nokuphathwa kahle komphakathi kanye nemvelo lapho ezokuvakasha zincike khona. Ucwaningo lucwaninge ukuphathwa kwezinhlelo zokusebenza ezisimeme ezikhethiwe zokukhangiswa kwemvelo eBotswana, okuyiSiqiwi iGaborone, iSiqiwi iKhutse, nokuGcinwa kweMvelo iMokolodi. Imibonakaliso ekhethwe ngokusekelwe ezilinganisweni zabantu kanye nenhloso yocwaningo (purposive sampling), indlela yokubala nokudweba idatha emele ngokukhetha abantu ngenxa yokukhululeka kokuzithandela kwabo (convenience sampling) kanye nabacwaningi bezokucwaninga abathatha abanye abahlanganyeli ukuze banze ucwaningo (snowball sampling) inikeza abaphenduli abangu-25 ngemibuzo ehleliwe. Okutholakele kubonise ukuthi izinhlelo zokusebenza ezisimeme, njengokuvuselela kabusha nokubandakanya abasebenzi basekhaya, zaphathwa futhi zenziwa ngendlela encane. Isiphetho sasiwukuthi amandla aphelele okuphathwa ezinhlelo zokusebenza ezisimeme kufanele ahlolwe.
Ucwaningo luphakamisa ukuqiniswa kwezinqubomgomo kuhulumeni, izinhlelo ezinhle kanye namasu okuphathwa kwezinhlelo zokusebenza ezisimeme ezikhethiwe zokukhangiswa kwemvelo; kanye nokwabiwa kwamandla okukhangayo okusekelwe emphakathini ukuvumela abaphathi ukuphatha ngokugcwele kwalezi zinhlelo. Uhulumeni kanye nezimboni ezizimele kufanele baxhase ukuphathwa kwazo zonke izinhlelo zokusebenza ezisimeme eziyisishiyagalolunye, futhi basebenzise uhlelo lwezokuvakasha oluphelele ukugcina isipiliyoni sabavakashi sisezingeni. / Toerisme genereer buitelandse valuta en werkverskaffing, en behoorlike beplanning en
bestuur is tot voordeel van die gemeenskap en omgewing waarop toerisme staatmaak.
Die studie het die bestuur van volhoubare aksieplanne by geselekteerde
natuurgebaseerde besienswaardighede in Botswana, naamlik die Gaborone, Khutse en
Mokolodi Natuurreservate, ondersoek. Doelbewuste, gerief- en
sneeubalsteekproefneming het 25 respondente vir semigestruktureerde onderhoude
opgelewer. Volgens die bevindings, is volhoubare aksieplanne soos herwinning en die
gebruik van plaaslike arbeid, tot ’n mate bestuur en geïmplementeer. Die gevolgtrekking
was dat die volle potensiaal van volhoubare aksieplanbestuur verken moet word.
Die studie het regeringstoepassing van beleide, meesterplanne en strategieë aanbeveel
vir die bestuur van volhoubare aksieplanne in natuurgebaseerde besienswaardighede;
en die desentralisasie van openbare natuurgebaseerde besienswaardighede om
bestuurders toe te laat om hierdie planne ten volle te bestuur. Die regering en die privaat
sektor behoort die bestuur van al nege die volhoubare aksieplanne te befonds, en 'n
holistiese toerismestrategie te implementeer om die gehalte van toeriste-ervarings te
behou. / Transport Economics, Logistics and Tourism / M. Com. (Tourism Management)
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Persoonlike finansiële bestuur van NWK Beperk–werknemers / deur Willem Jacobus Adriaan KrielKriel, Willem Jacobus Adriaan January 2010 (has links)
Personal financial management is an integrated part of modern man's everyday life. It does not only involve spending his monthly income. It comprises his outlook on life, the way he handles all his financial affairs as well as the way he goes about minimizing his financial risks. The financial plan that the individual has to provide for his retirement, to take care of his dependants as well as the way that the assets he acquired during this lifetime, must be distributed after his death, also forms part of this personal financial management.
The main purpose of the study is to determine the levels of personal financial management practiced by employees of NWK Limited, as well as to determine the need for guidance in this regard.
The following aspects of personal financial management are researched in chapter 2. These aspects were used to determine to what extent personal financial management was performed by having the study population anonymously complete a customized questionnaire. The following aspects were applied:
* Attitude towards money.
* Management style with regards to money.
* Time value of money.
* The financial plan.
* Investments.
The results of the study confirmed that there is a definite need for guidance with regard to personal financial management, especially under the younger employees as well as the personnel in the lower job levels of the company. Through the rendering of a tailored guidance programme, productivity as well as the quality of life, especially after retirement, could be improved significantly. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.
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The legitimacy predicament of current day accounting theory / Pieter Willem BuysBuys, Pieter Willem January 2010 (has links)
Recent corporate reporting history is well–known for its corporate failures and
questionable accountancy practices, many of which caused the profession to be
frowned upon. However, the splodge on the accounting profession?s reputation
goes deeper than its corporate reporting failures. The scientific foundation
thereof is also being questioned in academic circles. Even though accounting
scholars have been trying to formulate foundational accounting theories, it has
been the accounting regulators that have been more successful in promoting
their versions of what accounting theory should be, which place a question
mark on the legitimacy of current day accounting theory. This thesis aims to
delve deeper into the foundational philosophies of accounting and its impact on
the practice of accounting.
With the current accounting globalisation efforts, the profession?s stewardship
function is becoming less prominent in its promulgated standards, which in
turn brings the focus on the many questionable ethical practices found in the
profession. Even though the regulatory bodies require their members to commit
themselves to professional codes of conduct, which entails competency,
integrity, objectivity and confidentiality, the 1st article in this thesis claims that
ethical conduct is more than mere adherence to rules and regulations. It is also
about the image of not only the profession, but also accounting research and
education.
Accounting is broadly practised, researched and taught within its so–called
conceptual framework, of which a key objective is to guide and inform accounting practice. The conceptual framework became the basis upon which
accounting theory is based. However, many accounting scholars are openly
critical of presenting accounting theory as a set of practical guidelines. The 2nd
article in the thesis concludes that, from an academic perspective, accounting
theory should be based on three quintessential guidelines. The first of which is
its primary purpose of reporting on the historic economic events, secondly the
provision of useable and comparable information about these events and finally,
the facilitation of business decisions based on relevant and reliable information.
In the above mentioned business decisions, the concept of value is often taken
for granted and many accounting techniques? effectiveness is judged on how
well it approximates an item?s value. The 3rd article argues that the multiple
purposes for which accounting information is used complicates the issue of
value, as reported by accounting. Two key conflicting valuation perspectives are
the so–called decision–usefulness and true income perspectives. The current
drive towards fair value accounting, as opposed to historic cost accounting, cast
doubts on the reliability and relevance of accounting information. Even though
it may be argued that value–based techniques are more relevant because it is a
better reflection of the current business conditions, the mere subjective nature
thereof and the accountant?s objective valuation skills make the true relevance
of this information questionable. Furthermore, mixed model valuations found in
financial statements makes cross–company information unreliable.
Accountancy research of the past four decades focussed on the concept of user
decision–usefulness. The user is also pre–eminent in the globalisation of
accounting standards of the FASB and the IASB, where users are specified as
the equity investors, lenders and capital providers. The 4th article acknowledges
that although these user categories are important consumers of the financial
data, there are other users which are also impacted by the financial information
and the company?s operational performances. There are also concerns over
accounting?s key assumptions, such as its quantification and predictive
abilities, which are fundamental to the decision–usefulness objective.
Furthermore, there are questions around how the regulators decided what
information is suppose to be useful and what type of utility is being sought. In summary, the focus on the vocational aspects of accountancy stands in
contrast to claims of accounting as an academic discipline in the social
sciences. The reality is that the practices of the profession will probably always
play a central role in what is taught at university level, and the regulators, as
the final authority on accounting standards, will probably remain dictatorial in
promulgating their versions of accounting theory. Yet, accounting and its wide
spread impact on society, makes it a key discipline within the economical and
management sciences. It is therefore essential for the resurrection of accounting
as a social scientific discipline that there is a return to foundational accounting
research that will prepare (and enable) prospective practitioners and academics
to question the status quo and push back on accounting practices that are
threatening to extinguish the flame of accounting scholarship. / Thesis (Ph.D. (Accounting))--North-West University, Potchefstroom Campus, 2011.
|
145 |
Gevaarlike afval in huishoudelike afval : 'n gevallestudie / Rianca KruisKruis, Rianca January 2010 (has links)
Rapid population growth and urbanisation has resulted in a drastic increase in the
volume of waste produced by the World populace. The resulting pressure on the
country’s somewhat underdeveloped waste management infrastructure emphasizes the
need for waste management solutions which balance environmental protection with
economic sustainability.
Waste is seen as an unwanted or surplus by-product, emission or residue of any
process or activity which has been discarded, accumulated or stored for the purpose of
discarding or future processing. Hazardous waste is waste that may, by circumstance
of use, quantity, concentration or inherent physical, chemical or infectious
characteristics, cause ill-health or an increased mortality rate in humans, fauna and/or
flora. General waste on the other hand, is waste that does not pose an immediate
threat to human health or the environment. Currently household waste is considered
general waste even though it may contain hazardous components such as fluorescent
tubes and/or other household chemicals.
Promulgation of NEM: WA (no 59 of 2008) provides instruments for the implementation
of the steps taken by the Department of Environmental Affairs to improve waste
management in South Africa. Successful implementation and enforcement of the act
will place the country at the forefront of progressive international standards in waste
management. One of South Africa’s largest environmental and waste management
challenges remains the presence of historical, hazardous waste landfill sites.
Characterisation of the dangers that these sites pose to the environment is providing
extremely difficult and expensive, as is the ongoing maintenance and management of
these facilities – placing economic strain on national municipalities.
This study was done in two phases. The first related to the hazardous waste
components of household waste that is being dumped at landfill site and the methods of
classification, handling and dumping of hazardous waste have been investigated. All
the legislation was taken into consideration to see if the landfill sites comply with the
latest legislation. The second phase was a comparison between three landfill sites.
The management, work activities and general appearance of the sites have been
compared internally. Then a comparison have been done between the following landfill sites Kwaggasrand
landfill site in Tshwane, Weltevreden landfill site in Brakpan and an ideal landfill site
developed in accordance with the Minimum Requirements documents published by of
DEAT in 1998. / Thesis (M.Sc. (Geography and Environmental Studies))--North-West University, Potchefstroom Campus, 2011.
|
146 |
Persoonlike finansiële bestuur van NWK Beperk–werknemers / deur Willem Jacobus Adriaan KrielKriel, Willem Jacobus Adriaan January 2010 (has links)
Personal financial management is an integrated part of modern man's everyday life. It does not only involve spending his monthly income. It comprises his outlook on life, the way he handles all his financial affairs as well as the way he goes about minimizing his financial risks. The financial plan that the individual has to provide for his retirement, to take care of his dependants as well as the way that the assets he acquired during this lifetime, must be distributed after his death, also forms part of this personal financial management.
The main purpose of the study is to determine the levels of personal financial management practiced by employees of NWK Limited, as well as to determine the need for guidance in this regard.
The following aspects of personal financial management are researched in chapter 2. These aspects were used to determine to what extent personal financial management was performed by having the study population anonymously complete a customized questionnaire. The following aspects were applied:
* Attitude towards money.
* Management style with regards to money.
* Time value of money.
* The financial plan.
* Investments.
The results of the study confirmed that there is a definite need for guidance with regard to personal financial management, especially under the younger employees as well as the personnel in the lower job levels of the company. Through the rendering of a tailored guidance programme, productivity as well as the quality of life, especially after retirement, could be improved significantly. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.
|
147 |
The legitimacy predicament of current day accounting theory / Pieter Willem BuysBuys, Pieter Willem January 2010 (has links)
Recent corporate reporting history is well–known for its corporate failures and
questionable accountancy practices, many of which caused the profession to be
frowned upon. However, the splodge on the accounting profession?s reputation
goes deeper than its corporate reporting failures. The scientific foundation
thereof is also being questioned in academic circles. Even though accounting
scholars have been trying to formulate foundational accounting theories, it has
been the accounting regulators that have been more successful in promoting
their versions of what accounting theory should be, which place a question
mark on the legitimacy of current day accounting theory. This thesis aims to
delve deeper into the foundational philosophies of accounting and its impact on
the practice of accounting.
With the current accounting globalisation efforts, the profession?s stewardship
function is becoming less prominent in its promulgated standards, which in
turn brings the focus on the many questionable ethical practices found in the
profession. Even though the regulatory bodies require their members to commit
themselves to professional codes of conduct, which entails competency,
integrity, objectivity and confidentiality, the 1st article in this thesis claims that
ethical conduct is more than mere adherence to rules and regulations. It is also
about the image of not only the profession, but also accounting research and
education.
Accounting is broadly practised, researched and taught within its so–called
conceptual framework, of which a key objective is to guide and inform accounting practice. The conceptual framework became the basis upon which
accounting theory is based. However, many accounting scholars are openly
critical of presenting accounting theory as a set of practical guidelines. The 2nd
article in the thesis concludes that, from an academic perspective, accounting
theory should be based on three quintessential guidelines. The first of which is
its primary purpose of reporting on the historic economic events, secondly the
provision of useable and comparable information about these events and finally,
the facilitation of business decisions based on relevant and reliable information.
In the above mentioned business decisions, the concept of value is often taken
for granted and many accounting techniques? effectiveness is judged on how
well it approximates an item?s value. The 3rd article argues that the multiple
purposes for which accounting information is used complicates the issue of
value, as reported by accounting. Two key conflicting valuation perspectives are
the so–called decision–usefulness and true income perspectives. The current
drive towards fair value accounting, as opposed to historic cost accounting, cast
doubts on the reliability and relevance of accounting information. Even though
it may be argued that value–based techniques are more relevant because it is a
better reflection of the current business conditions, the mere subjective nature
thereof and the accountant?s objective valuation skills make the true relevance
of this information questionable. Furthermore, mixed model valuations found in
financial statements makes cross–company information unreliable.
Accountancy research of the past four decades focussed on the concept of user
decision–usefulness. The user is also pre–eminent in the globalisation of
accounting standards of the FASB and the IASB, where users are specified as
the equity investors, lenders and capital providers. The 4th article acknowledges
that although these user categories are important consumers of the financial
data, there are other users which are also impacted by the financial information
and the company?s operational performances. There are also concerns over
accounting?s key assumptions, such as its quantification and predictive
abilities, which are fundamental to the decision–usefulness objective.
Furthermore, there are questions around how the regulators decided what
information is suppose to be useful and what type of utility is being sought. In summary, the focus on the vocational aspects of accountancy stands in
contrast to claims of accounting as an academic discipline in the social
sciences. The reality is that the practices of the profession will probably always
play a central role in what is taught at university level, and the regulators, as
the final authority on accounting standards, will probably remain dictatorial in
promulgating their versions of accounting theory. Yet, accounting and its wide
spread impact on society, makes it a key discipline within the economical and
management sciences. It is therefore essential for the resurrection of accounting
as a social scientific discipline that there is a return to foundational accounting
research that will prepare (and enable) prospective practitioners and academics
to question the status quo and push back on accounting practices that are
threatening to extinguish the flame of accounting scholarship. / Thesis (Ph.D. (Accounting))--North-West University, Potchefstroom Campus, 2011.
|
148 |
Gevaarlike afval in huishoudelike afval : 'n gevallestudie / Rianca KruisKruis, Rianca January 2010 (has links)
Rapid population growth and urbanisation has resulted in a drastic increase in the
volume of waste produced by the World populace. The resulting pressure on the
country’s somewhat underdeveloped waste management infrastructure emphasizes the
need for waste management solutions which balance environmental protection with
economic sustainability.
Waste is seen as an unwanted or surplus by-product, emission or residue of any
process or activity which has been discarded, accumulated or stored for the purpose of
discarding or future processing. Hazardous waste is waste that may, by circumstance
of use, quantity, concentration or inherent physical, chemical or infectious
characteristics, cause ill-health or an increased mortality rate in humans, fauna and/or
flora. General waste on the other hand, is waste that does not pose an immediate
threat to human health or the environment. Currently household waste is considered
general waste even though it may contain hazardous components such as fluorescent
tubes and/or other household chemicals.
Promulgation of NEM: WA (no 59 of 2008) provides instruments for the implementation
of the steps taken by the Department of Environmental Affairs to improve waste
management in South Africa. Successful implementation and enforcement of the act
will place the country at the forefront of progressive international standards in waste
management. One of South Africa’s largest environmental and waste management
challenges remains the presence of historical, hazardous waste landfill sites.
Characterisation of the dangers that these sites pose to the environment is providing
extremely difficult and expensive, as is the ongoing maintenance and management of
these facilities – placing economic strain on national municipalities.
This study was done in two phases. The first related to the hazardous waste
components of household waste that is being dumped at landfill site and the methods of
classification, handling and dumping of hazardous waste have been investigated. All
the legislation was taken into consideration to see if the landfill sites comply with the
latest legislation. The second phase was a comparison between three landfill sites.
The management, work activities and general appearance of the sites have been
compared internally. Then a comparison have been done between the following landfill sites Kwaggasrand
landfill site in Tshwane, Weltevreden landfill site in Brakpan and an ideal landfill site
developed in accordance with the Minimum Requirements documents published by of
DEAT in 1998. / Thesis (M.Sc. (Geography and Environmental Studies))--North-West University, Potchefstroom Campus, 2011.
|
149 |
Leierskapstyl en werksbevrediging binne die volwassene-onderwyskonteks : 'n gevallestudie / Leadership style and work satisfaction in an adult education context : a case studyBooyse, Cornelius Johannes January 2013 (has links)
Text in Afrikaans / Die uitsluitlike doel van die studie was om die navorsingsprobleem, naamlik om vas te stel op watter wyse die leierskapstyl van opleidingsbestuurders die werksbevrediging van opleidingskonsultante beïnvloed wat volwassene-onderwys binne ʼn bepaalde bankgroep in Suid-Afrika verskaf, aan te spreek.
Die navorser het bepaalde leierskapstyle (naamlik die demokratiese-, outokratiese- en laissez-faire leierskapstyle) en werksbevredigingskomponente geselekteer (naamlik ondersteuning, verhoudings en bemagtiging) ten einde dié ondersoek te doen.
ʼn Vraelys is ontwerp wat as kwantitatiewe navorsingsinstrument gebruik is om navorsingsdata elektronies te versamel oor respondente se biografiese besonderhede, hulle bestuurder se leierskapstyl en respondente se persepsies van hul eie werksbevrediging. Een-en-negentig (91) uit eenhonderd sewe-en-dertig (137) respondente het die vraelys per e-pos voltooi, wat ʼn responskoers van 66.42% verteenwoordig.
Uit die navorsingsresultate en -analise het dit geblyk dat leierskapstyl wél die persepsies van respondente oor elk van die werksbevredigingskomponente statisties beduidend beïnvloed het. / The sole aim of this study was to address the research problem, namely to determine the way in which the leadership style of training managers influences the work satisfaction of training consultants that provide adult education within a specific bank group in South Africa.
The researcher selected specific leadership styles for the purpose of thís study (namely the democratic, outocratic and laissez-faire leadership styles) and work satisfaction components (namely support, relationships and empowerment) to carry out thís investigation.
A questionnaire was designed which was used as quantitive research instrument to gather research data electronically about respondents’ biographical details, their manager’s leadership style and the perceptions of respondents regarding their own work satisfaction. Ninety-one (91) out of one-hundred-and-thirty-seven (137) respondents completed the questionnaire by email, which represents a response rate of 66.42%.
Out of the research and analysis results it became evident that leadership style indeed influenced the perceptions of respondents over each of the work satisfaction components in a statistically significant way. / Educational Studies / M. Ed. (Volwassene-onderwys)
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150 |
Veranderingsbestuur in 'n welsynsorganisasie / Change management in a welfare organisationPienaar, J. J. (Jacobus Johannes) 11 1900 (has links)
Text in Afrikaans / Hierdie studie is onderneem om die invloed van die veranderingsproses op die
funksionering van 'n welsynsorganisasie te bepaal. 'n Literatuurstudie en empiriese studie
is onderneem. Die navorsing het aangedui dat die redes vir verandering hoofsaaklik
ekstern van aard is, dat 'n hoe persentasie respondente nie altyd die noodsaaklikheid of
rede vir verandering verstaan nie, en dat die meerderheid die kommunikasieproses en
deurgee van inligting nie altyd duidelik beleef nie. Die ondersoek dui verder aan dat die
motivering van grondvlak maatskaplike werkers deur die bestuurders nie onderskat moet
word nie. Die deurgee van inligting is positief ervaar, maar die werkers sou meer
ondersteuning daarvan van die bestuur wou ervaar. Tydens die studie is daar 'n beperkte
mate van weerstand gevind. Weerstand by werkers word egter beperk indien hulle ervaar
dat hulle deel van die proses is, voorberei word op verandering, sekuriteit nie be"invloed
word nie en hulle oor die nodige redes vir verandering ingelig wor / The purpose of this study was to establish the influence of the process of change on the
functioning of a welfare organisation. A literature and empirical study was done. Research
showed that reasons for change were primarily of an external kind, that a high percentage
of respondents not always understand the necessity or reasons for change, and that most
of the respondents experienced the communication channels and information not always
as open and clear. The research shows that motivation of ground level social workers by
managers must under no circumstances be under-estimated. The way in which
information was given, was experienced positively, but workers needed more support with
it from management. During the research a limited degree of resistance was further
found. Resistance experienced by workers became less when they were part of the
process, are prepared for change, their security not threatened and the reasons for
change are known to them. / Social Work / M. Diac. (Maatskaplike Werk-rigting)
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