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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
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Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 101 to 102 of 102 (0.04 seconds)| 101 |
Integration of information management systems to enhance business intelligence at the Department of Transport in South AfricaChauke, Tshepo 02 1900 (has links)
Public sector decision makers are confronted by pressures to make faster and better decisions as a result of the competitive environment they operate in. However, there is a trend in the public sector, including the Department of Transport (DoT) in South Africa, to invest in management information systems (MIS) that are highly fragmented and not aiding effective and timely decision-making. As a result, the country witnessed several service delivery protests since 2008 which also affected the public transport sector, such as the widespread burning of Metrorail trains several times by angry commuters. In most instances, poor service delivery emanates from the fact that public servants do not have information at their fingertips to make decisions. This quantitative study utilised Control Objectives for Information and Related Technologies 5 (COBIT 5) as a theoretical framework to investigate the integration of MIS at the DoT with a view to enhancing business intelligence for effective decision-making. Data were collected through a questionnaire directed at middle managers and senior managers that were selected through stratification of business units at the DoT, as well as analysis of documents such as system specifications and strategic plans. The study established that the DoT has several systems such as Alfresco, BAS, GIS, Logis and Persal to name a few, which serve different purposes. However, in most instances, the systems are not integrated as the current infrastructure did not support integration needs and plans to accommodate changing requirements. This is compounded by the system policy implementation constraints, as well as ageing legacy systems that are obsolete. The only component where MIS was found to be integrated, was in the financial business units (Supply Chain Management, Finance and Budgeting). Core business units use off-the-shelf systems and, in some cases, custom-made applications that do not integrate with any other system and thus hinder decision-making. In conclusion, decisions are made based on thumb-sucking, as management does not have access to comprehensive information that is stored in fragmented unintegrated systems. The study recommends that governance structures should be set up to deal with a more holistic business, information and technology architecture for the DoT that enable integration of various systems for effective decision-making. Failure to transform this pattern would lead to service delivery protests persisting. A further study on a framework to integrate MIS in the public sector is recommended. / Information Science / M. Inf.
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Changing from the silo model to the horizontal layers model in public policy regulations: the implications and potential for the telecommunications industrySpencer Logan, Lemuella C. 12 1900 (has links)
The end of the Twentieth Century and the start of the Twenty First Century has been a tumultuous time for the Telecommunications Industry. Even as it moves forward to embrace the new technologies the Industry finds itself embroiled in issues of governance. The Industry finds itself in a dilemma since innovations increase at a rate faster than the laws can be changed and these render its existing laws and policies to be in some cases obsolete and inappropriate for the reality of the present. In the past, the United States of America has relied on vertically integrated top down laws and methods of regulating all the different parts in its Telecommunications Industry. These laws are contained in the different numbered Titles of this Countrys Legal Codes. Since the inception of these laws, emphasis was placed in creating and documenting policies structured by industry, sector and type of content. This form of regulation is usually referred to as the Silo Method. However, in recent years, especially in the regulation of the Telephony industry, the method of law and rule formulation moved from content regulation to one in which the technologies are getting regulated in what has been described as a Layers Method. This paper first considered whether the Silo Method of regulation is in actuality the same as using the Horizontal Layers method and showed that this is the case. Then it determined that Enhanced Services are the same as Basic Services and that Telecommunications Services are the same as Information services and showed that given that the pair sets as noted were the same, it went on to conclude that all these services were essentially the same. While studying to some detail the technologies of VoIP, the paper also showed that VoIP although an Internet technology is similar to traditional telephony, and is both a Telecommunications Service and Information Service based on the definition as given in the law as well as the technologies that are used and that as a result of this, the current regulatory environment for this service with regards to telephony is inconsistent. It concluded that Telecommunications policies though now adequate may need to be modified.
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