Perdegimo sindromas laikomas „psichiniu sindromu“, kuris apibūdina idealistiškai nusiteikusių ir atsidavusių, pareigingų žmonių būseną, kai dėl per didelio profesinio krūvio arba asmeninių savybių, arba ir dėl vieno, ir dėl kito, žmogus galiausiai pasijunta visiškai išsekęs. Dažnas slaugytojų susidūrimas su neigiamomis emocijomis, sunkumais, kuriuos reikia įveikti norint suteikti pacientui realią pagalbą, ir mažas slaugytojos profesijos prestižas visuomenėje, lemia neigiamą slaugytojų darbo dinamiką. Tai yra, keičiasi slaugytojų motyvacija, nusiviliama profesija, išsivysto perdegimo sindromas ir vyksta neigiami pokyčiai specialistų asmenybės struktūroje. Tikslas: Ištirti Universiteto ligoninės vaikų skyrių slaugytojų perdegimo sindromo paplitimą ir jo ryšį su asmeninėmis savybėmis. Uždaviniai: 1) Įvertinti slaugytojų, dirbančių Universiteto ligoninės vaikų skyriuose, perdegimo sindromo paplitimą. 2) Ištirti slaugytojų, dirbančių Universiteto ligoninės vaikų skyriuose, pagrindines asmenines savybes. 3) Įvertinti perdegimo sindromo ir slaugytojų asmeninių savybių sąsajas. Tyrimo metodas 2013 m. sausio - kovo mėnesiais atlikta slaugytojų anoniminė anketinė apklausa. Tyrime dalyvavo Universiteto ligoninės vaikų skyrių slaugytojos. Anoniminio anketavimo metodu apklausta 216 slaugytojų (atsakas 84 %). Visos respondentės buvo moterys. Tyriamųjų perdegimo sindromo paplitimas buvo vertintas standartizuotu Maslach perdegimo sindromo klausimynu – MBI (angl. Maslach Burnout Inventory)... [toliau žr. visą tekstą] / Burnout syndrome refers to „mental syndrome“ that defines the state of idealistically minded and dedicated, dutiful people when due to excessive workload or personal characteristics, or due to both circumstances a person finally feels completely exhausted. Frequent negative emotions, difficulties that are faced by nurses and that must be overcome in order to provide a real help to a patient, also poor status of the nurses profession in the society determine low dynamics of work of nurses. I.e. motivation of nurses’ changes, they become disappointed regarding their profession, develops a burnout syndrome and there are adverse changes in the structure of personality of professionals. Purpose: To analyse the prevalence of burnout syndrome among the nurses of University hospital‘s children department and its relation with personal features. The method of analysis. During the period between January and March 2013 the anonymous questionnaire survey was carried out. The nurses of University hospital‘s children departments were participating in the analysis. Through application of the method of anonymous questionnaire 216 nurses were questioned (response rate is equal to 84%). All the respondents were women. Prevalence of burnout syndrome among the survey participants was assessed through application of standardized Maslach questionnaire of burnout syndrome – MBI (Maslach Burnout Inventory). The questionnaire contains 22 propositions that measure three dimensions of burnout... [to full text]

Magister Curationis - Mcur / Research studies allude to the escalation of work related stress, which leads to burnout among mental health nurses, internationally. Mental health nursing is stressful because it is a helping profession that involves close interpersonal working relationships and the burden of providing nursing care to mental health care users (MHCUs) with complex emotional demands. These stressful working conditions render mental health nurses susceptible to burnout. Globally, health care services share a concern about the effects of burnout on nurses. Although burnout is a personal experience for the nurses, the results impact negatively on the quality of care delivered to MHCUs, while increasing the cost of care of the hospitals, which employ these mental health nurses.

The objective of this thesis is map whenever there are differences between teachers and their danger level of burnout syndrome. The next aim is the finding if there are some differences between men and women in coping with burnout syndrome and if their coping strategies are different. The theoretical part is focused on describing burnout syndrome, its symptoms, impacts and coping strategies which have been already defined by other authors. Analysis of coping strategies is part of the theoretical part too. Empirical work is based on the research that I realized. The research is two-phased. In the first phase teachers filled the questionnaire which is focused on the burnout syndrome. In the second phase, there were interviews which were realized with women and men picked based on outcomes of the first phase. Teachers from basic schools, secondary technical schools, grammar schools and secondary vocational schools. The interviews were realized with six respondents. Data gained from questionnaires and interviews are compared in terms of the type of school and in terms of gender. The main results of my research are following. Gender does not differ in manifestation of burn-out syndrome, burnout syndrome symptoms are gender-neutral. The frequency of burnout syndrome manifestation differs depending on the...

Nursing assistants (NAs) provide the majority of daily care to older adults in nursing homes (NHs); NAs working in NHs are the focus of this study. This study examined the influence of participatory management (the independent variable), and mediating variables, burnout – measured as emotional exhaustion, task performance, and affective organizational commitment, on NA withdrawal behaviors (the dependent variables absenteeism and turnover). Most of the data come from a 113-item self-administered questionnaire designed to measure NAs' perceptions of their job and work environment. Turnover data were collected from the NA's NH, on average about 16 months later. The two dependent variables were examined in separate analyses with the samples consisting of 246 participants for the absenteeism analysis and 244 for the turnover analysis. Data were analyzed using SPSS 25 and PROCESS 3.3, an SPSS macro add-in. Both ordinary least squares and logistic binary regression were used to examine the associations between variables. The results indicated that participatory management had statistically significant indirect effects on both outcomes. There were two significant mediation results for absenteeism: 1) participatory management increased NA task performance, which, in turn, decreased absenteeism and, 2) participatory management also decreased NA burnout, which, in turn, increased their performance and decreased absenteeism. There were four significant mediation results for turnover: 1) participatory management increased NA attachment to the NH, which, in turn, decreased turnover, 2) participatory management improved NAs' perceptions of their job performance, which, in turn, increased their turnover, 3) participatory management tended to decrease NA burnout, which, in turn, tended to increase attachment to the NH, and, then, tended to decrease turnover, and 4) participatory management tended to decrease NA burnout, which, in turn, tended to increase task performance, and, then, tended to increase turnover. These findings broaden the research on NAs' withdrawal behaviors and demonstrate the need to further explore this hypothesized model.

Nowadays the service industry is heavily influenced by a commercialization of theemployees' feelings. In order to gain loyal customers the employees have to be complaisantand accomplish a good relationship with the customers. If the employees are having a badday or are in a bad mood they therefore need to perform emotional labour to be able toexpress the expected feelings related to the service industry. The purpose of this study is tocontribute with knowledge about how the performance of emotional labour work influencesyoung female store employees' private social relations. We also aim to provide anunderstanding of to what extent emotional labour is performed and which other aspects maybe relevant regarding emotional labour. The results of this study is based on qualitativeinterviews with young female store employees, who are working or in the recent months haveworked with service within the retail industry. The theoretical framework consists of ErvingGoffman’s theory of The dramaturgical perspective along with Arlie Hochschild’s conceptsof feeling rules, emotional work and emotional labour . The results of the study showed thatthe interviewees perform emotional labour with surface acting more often than deep acting.What is also demonstrated in the results is that interactions with customers matters for theinterviewees’ mood and energy in their private life. The final conclusion of this study is thatmost of the interviewees, more or less are experiencing emotional labour to affect theirprivate social relations. / Inom servicebranschen har en förändring skett i att butiksanställdas känslor har blivitkommersialiserade. Att vara trevlig och få kunden att känna sig uppskattad ses som en viktigdel av marknadsföringen ur ett konkurrensperspektiv. Om de butiksanställda har en dålig dageller är på dåligt humör behöver de utföra ett emotionellt lönearbete för att kunna leva upp tillförväntningarna som finns på deras känslor. Syftet med denna studie är att bidra med kunskapom vilken betydelse det emotionella lönearbetet har för unga butiksanställda kvinnors socialarelationer utanför arbetet. Intentionen är även att bidra med en förståelse för hur emotionelltlönearbete kommer till uttryck och vilka aspekter som kan vara av betydelse för utförandet avdet emotionella lönearbetet. Studiens resultat grundar sig i kvalitativa intervjuer med ungabutiksanställda kvinnor som arbetar eller har arbetat med service inom handelsbranschen. Detteoretiska ramverket utgörs av Erving Goffmans teori Det dramaturgiska perspektivet , samtArlie Hochschilds teori om känsloregler, emotionellt arbete och emotionellt lönearbete .Resultaten av studien visar att intervjupersonerna utför ytagerande oftare än de utfördjupagerande. Studien visar även att interaktioner med kunder är av betydelse förintervjupersonernas humör och energi i privatlivet. Slutligen visar resultatet att detemotionella lönearbetet upplevs mer eller mindre ha påverkat de flesta intervjupersonernassociala relationerna efter arbetstid.

This study develops and tests a model which investigates the simultaneous effects of job demands, job resources, and a personal resource (intrinsic motivation) on emotional exhaustion and turnover intentions. Frontline hotel employees in Ankara, Turkey serve as the study setting. Among others, results show that job demands (role conflict and role ambiguity) trigger frontline employees' emotional exhaustion and turnover intentions. Job resources (supervisory support, training, empowerment, and rewards) and intrinsic motivation reduce emotional exhaustion. Implications of the findings are discussed and directions for future research are offered.

El objetivo de la presente investigación es encontrar la relación entre las variables del síndrome de burnout y estilos de afrontamiento de los Oficiales de la Marina de Guerra del Perú. El tipo de investigación es de diseño descriptivo correlacional y de corte trasversal no experimental, la muestra estuvo constituida por 336 Oficiales de Marina de Guerra, cuyas edades fluctúan entre los 21 y 53 años. Se utilizó como instrumentos el inventario de Síndrome de burnout y el Cuestionario de Estilos de Afrontamiento al estrés. Los resultados indican que existe relación significativa entre el Síndrome de Burnout y los de Estilos de Afrontamiento al estrés en Oficiales de la Marina de Guerra del Perú. A nivel específico, existe relación significativa entre la dimensión agotamiento emocional y las dimensiones de los estilos de afrontamiento al estrés. Existe relación significativa entre la dimensión de despersonalización y las dimensiones de los estilos de afrontamiento al estrés. Por último, existe relación significativa entre la dimensión de realización personal y las dimensiones de los estilos de afrontamiento al estrés. / The type of research is of a descriptive correlational design and non-experimental cross-sectional design, the sample consisted of 336 Navy Officers, whose ages fluctuate between 21 and 53 years. The Burnout Syndrome inventory and the Coping Styles Questionnaire were used as instruments. The results indicate that there is a significant relationship between the Burnout Syndrome and the Coping Styles in Officers of the Peruvian Navy. At a specific level, there is a significant relationship between the emotional exhaustion dimension and the dimensions of coping styles. There is a significant relationship between the depersonalization dimension and the dimensions of coping styles. Finally, there is a significant relationship between the dimension of personal fulfillment and the dimensions of coping styles. / Trabajo de investigación

Purpose: Leadership is one of the very important as well as decisive factors in business environment. Following the Blau’s social exchange theory, this study discussed to analyze the despotic leadership effect on employees' job satisfaction in the Pakistani context. This research also analyzes the indirect association of despotic leadership and job satisfaction through the third variable named, emotional exhaustion (as mediator).  Method: Data is collected through an online self-administrated survey from employees working in the hotel industry of Pakistan. Descriptive analysis and inferential statistics were used. Moreover, conditional process technique was used introduced by Preacher and Hayes. Results: In conclusion, this study illustrates that despotic leadership style of the employees in hotel industry is a main antecedent of poor job satisfaction of the employees and this low job satisfaction becomes More low when employee experience the feelings of emotional exhaustion. Importantly, in this study it is found that emotional exhaustion does not mediate the relationship between despotic leadership and job satisfaction.  Originality: This research had added value to the existing literature on negative supervision in the hospitality sector, specifically in Pakistan. This has suggested organizations to identify prevalent despotic leaders and establish accountability mechanisms within the organizations.

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Although ample research has been conducted to explore employee emotional labor and customer incivility at the workplace, there is limited literature examining the role of surface acting in the stressor-strain relationships associated with customer incivility. The current study focuses on the mediating effect of surface acting between customer mistreatment-emotional exhaustion and customer mistreatment-service sabotage relationships. Based on several theoretical models regarding mental and emotional resources, including the Conservation of Resources Theory and Ego Depletion Theory, it is hypothesized that a significant mediating effect of surface acting can be identified in the customer mistreatment-emotional exhaustion and customer mistreatment-service sabotage relationships. A total of 173 UCF-affiliated participants with at least a month of service working experience were recruited from the UCF SONA system and surveyed their emotional stress and interaction with customers at work to test the hypotheses. The concept of service sabotage was studied at both the individual and environmental levels to obtain a comprehensive understanding of the relationships. Deep acting as a different type of emotional labor was also inspected in the current study. Results revealed the significant relationships between surface acting and customer mistreatment, emotional exhaustion, as well as individual-level service sabotage. Results also supported the hypotheses regarding the mediating effect of surface acting on customer mistreatment predicting emotional exhaustion and individual-level service sabotage, but not environmental-level service sabotage. Theoretical and practical implications, limitations, future research directions are discussed.