The doctoral thesis examines Queensland's music industry in terms of concepts derived from cluster and network theories in the context of literature discussing creative industries. To this end, the thesis is conceived as one case study incorporating quantitative surveys, convergent interviews and document analyses as its units of investigation. This is necessary because it is the industry as a whole that is the object of theorizing (in terms of Porter and network theory). The 357 firms surveyed represent the creative content producers, distributors and suppliers that comprise Queensland's music industry. The sample for the survey was randomly selected from a universe of 10977 individuals and/or organisations involved in the following sectors of Queensland's music business: music publishing, record companies and distributors, recorded music retailing, other performing arts/music and theatre productions, music composition, and music performance. The data was analysed to understand and describe the nature of firms in the industry and investigate cluster and network dynamics in the operation of the industry. Twenty convergent interviews were also undertaken to further elaborate the qualitative dimensions of cluster and network dynamics in the industry, with particular attention to understanding how the factor input conditions of Porter's cluster model work in practice in the industry, as well as elucidating network effects not adequately addressed by Porter's theory. Policy and industry documents relating to Queensland's music industry were used to contextualise the findings. The conclusions articulate how Queensland's music industry operates as a cluster, and how innovation and creativity are facilitated. The thesis finds Porter's model insufficient to describe some key aspects of this industry's operation. Face-to-face communication, trust and informal networks combine explicit and tacit knowledge to bring about innovation. Thus the industry should be conceived of as a cluster of networks. Furthermore, the findings problematise the notion of distance in cluster and network theories. Traditionally, distance has been conceived in geographic terms; the findings suggest that in the music industry, distance must be understood as cognitive and cultural as well as geographic. The findings provide a detailed set of theoretical modifications to cluster and network theories. Implications are discussed for industry development and policy in Queensland's music industry.

Contemporary organisations face a raft of challenges in coping with competing demands and rapidly changing environments. With these demands and changes comes the need for those within the organisation to be adequately skilled to meet these challenges both now and into the future. There is a growing concern that the rate of change is such that learning will not be sufficient and that individuals will need to be skilled in unlearning or letting go of past practice and behaviour. This research investigated individual unlearning as it applies in the workplace, and enabled the development of a process model of unlearning that provides specific indication of factors affecting unlearning during times of change. In particular, this thesis highlights the critical importance of elements of a more personal and affective nature; often referred to as "soft" issues. Six key factors at the level of the individual were identified as impacting unlearning; positive prior outlook, individual inertia, feelings and expectations, positive experience and informal support, understanding the need for change, and assessment of the new way. Two factors emerged from the organisational level that also impact unlearning; organisational support and training and history of organisational change. Many change efforts will fail because of lack of attention to individuals, how they unlearn and the level of feelings and expectations that accompany change. This research demonstrates that organisations must provide resources and education to provide both those in supervisory roles and those impacted by change with the necessary skills to unlearn and to embrace change at an individual level.

Submitted by Claudia Dias da Mota (claumota@yahoo.com.br) on 2015-04-07T13:03:37Z No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-05-27T14:00:29Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-06-01T11:59:52Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Made available in DSpace on 2015-06-01T12:00:05Z (GMT). No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) Previous issue date: 2014-12-15 / This project develops the idea that knowledge management will be efficient if it contemplates knowledge in its major categories: tacit, present in people's minds, and explicit, in the organization's records, manuals and procedures. The conversion from one to the other is the essence of knowledge creation. Following this principle, the organizational management should create conditions for the exchange of experiences among people for the conversion and consequent sharing of knowledge to flow dynamically in the organizational structure. Technology is a means of access to facilitate dissemination of information and organizational culture elements should contribute to encouraging the creation of new ideas. Considering these arguments, the project will discuss the relationship between tacit and explicit knowledge in four types of conversion, socialization, externalization, combination and internalization. / O presente projeto desenvolve a ideia de que a gestão do conhecimento será eficiente se contemplar o conhecimento em suas duas principais modalidades: tácito, presente na mente das pessoas, e explícito, presente nos registros da organização, nos manuais e nos procedimentos. A conversão do primeiro para o segundo é a essência da criação do conhecimento. Seguindo esse princípio, a gestão organizacional deverá criar condições para trocas de experiências entre as pessoas, para que a conversão e consequente compartilhamento do conhecimento fluam de forma dinâmica na estrutura organizacional. Por um lado, a tecnologia é um meio de acesso para facilitar a disseminação da informação, por outro, a cultura organizacional deverá contribuir com elementos incentivadores à criação de novas ideias. Considerando esses preceitos, o projeto discutirá o relacionamento entre os conhecimentos tácito e explícito em quatro tipos de conversão: socialização, externalização, combinação e internalização.

Submitted by Alison Vanceto (alison-vanceto@hotmail.com) on 2017-03-21T12:14:55Z No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:16Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:24Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Made available in DSpace on 2017-04-20T14:08:51Z (GMT). No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) Previous issue date: 2016-12-08 / Não recebi financiamento / The Agile Project Management (GAP) emerges as a response to criticisms made to Traditional Project Management Methods for being prescriptive, bureaucratic, and not very dynamic, thus limited when applied in innovation-intensive and knowledge-intensive environments. The main differences between those approaches are the self-management teams, use of the concept of vision rather than scope, iterations, greater customer involvement and pursuit for simplicity. All have an impact on how Knowledge Management (KM) is performed, in particular, the prioritization of the use of tacit rather than explicit knowledge. Several authors approach the intercession between agile project management and knowledge management theories, however, they made little progress in their proposals for management models. Through systematic theoretical reviews and case studies, we advance in this aspect, proposing a Conceptual Model for Knowledge Management in Agile Project Management. The main peculiarities are: consider both intra and interproject knowledge; consider GAP differentials; focus on the project team; use GAP rituals to potentiate the KM; and the applicability to any agile method. / O Gerenciamento Ágil de Projetos (GAP) surge como resposta às críticas aos métodos tradicionais de gerenciamento de projetos quanto a serem prescritivos, engessados e pouco dinâmicos, desse modo, limitados em ambientes de inovação e intensivos em conhecimento. As principais diferenças entre as abordagens são a autogestão, uso do conceito de visão no lugar de escopo, as iterações, o maior envolvimento do cliente e busca por simplicidade e redução da documentação. Todas têm impacto na forma como a gestão do conhecimento (GC) é realizada, em particular, a priorização do uso do conhecimento tácito ao invés do explícito. Diversos autores abordam a interseção entre as teorias de gerenciamento ágil de projetos e gestão do conhecimento, no entanto, avançam pouco em propostas de modelos de gestão. Esse trabalho, por meio de revisões teóricas sistemáticas e estudos de casos, contribui nesse aspecto, propondo um Modelo para apoiar a Gestão do Conhecimento no Gerenciamento Ágil de Projetos. Como suas principais particularidades estão: considerar tanto o conhecimento intra como interprojetos; contemplar os diferenciais do GAP; ter como foco a equipe de projetos; utilizar os rituais do GAP em favor da GC; além de poder ser aplicado a qualquer método ágil.

Submitted by Thiago Moura Bego null (thiagobego@hotmail.com) on 2017-08-31T16:35:37Z No. of bitstreams: 1 Dissertação de Mestrado Thiago Moura Bego 24-08-2017.pdf: 8445670 bytes, checksum: 540dfcb51085567c72d885d2328932a0 (MD5) / Approved for entry into archive by Luiz Galeffi (luizgaleffi@gmail.com) on 2017-09-01T14:26:55Z (GMT) No. of bitstreams: 1 bego_tm_me_araiq.pdf: 8445670 bytes, checksum: 540dfcb51085567c72d885d2328932a0 (MD5) / Made available in DSpace on 2017-09-01T14:26:55Z (GMT). No. of bitstreams: 1 bego_tm_me_araiq.pdf: 8445670 bytes, checksum: 540dfcb51085567c72d885d2328932a0 (MD5) Previous issue date: 2017-08-24 / Esta é uma pesquisa mestrado desenvolvida no âmbito do Programa de Pós-Graduação em Química do Instituto de Química da Universidade Estadual Paulista “Júlio de Mesquita Filho”, câmpus de Araraquara. A pesquisa teve como objetivo investigar sobre a implementação de Unidade Didática Multiestratégica (UDM) no âmbito das disciplinas de Instrumentação para o Ensino de Química e Estágio Curricular Supervisionado V. Para tanto, foi formulada o seguinte problema de pesquisa: de que modo a implementação de UDM incide sobre o princípio de um processo de construção do conhecimento profissional de professores de química em formação inicial? Para a consecução do objetivo de pesquisa, optou-se pela realização de uma pesquisa não-experimental quantitativa e qualitativa do tipo estudo de caso. Com o intuito de operacionalizar o processo de investigação e viabilizar a resposta do problema de pesquisa, foram formuladas as seguintes questões de pesquisa: 1. quais são as concepções prévias acerca do conhecimento escolar dos licenciandos?; 2. quais são os conhecimentos explícitos dos licenciandos presentes no planejamento da UDM?; 3. quais conhecimentos implícitos presentes nos licenciandos são identificados na reflexão sobre a aplicação da UDM?; 4. como o processo de implementação de uma UDM incide sobre a explicitação, conscientização e crítica dos conhecimentos implícitos de professores de química em formação inicial? Conforme a abordagem de pesquisa escolhida, as fontes de informação foram: sujeitos e documentos. Os sujeitos foram: 15 alunos de graduação do curso de licenciatura em química que frequentaram as disciplinas de Instrumentação para o Ensino de Química e Estágio Curricular Supervisionado V, que foram ministradas no primeiro e segundo semestre de 2016, respectivamente. Os documentos utilizados foram: a elaboração de uma UDM e o trabalho em grupo para propor justificativas às modificações que foram realizadas na reelaboração da UDM. Como conclusão do estudo de caso, pode-se verificar que os licenciandos apresentaram concepções prévias acerca do conhecimento escolar bastante distantes de concepções marcadamente tradicionais, mostrando claros indícios de mudança e evolução de suas concepções de ensino e aprendizagem. Os conhecimentos explícitos da docência apresentam elementos que levam os licenciandos a elaborarem seu planejamento de acordo com teorias pedagógicas mais complexas e contemporâneas. Porém, foram identificados também alguns elementos característicos dos Enfoques Tradicional, Tecnicista e Espontaneísta. Evidenciaram-se a incidência e resistência de alguns conhecimentos implícitos relacionados a visões superficiais sobre os processos de ensino e aprendizagem e análises simplificadoras dos problemas enfrentados na prática, além da presença de rotinas não fundamentadas e pouco refletidas oriundas da formação ambiental. No entanto, o processo de reflexão crítica e fundamentada se mostrou profícuo e fez emergir alguns conhecimentos implícitos, bem como favoreceu o desenvolvimento do conhecimento profissional docente. Por fim, conclui-se que a implementação da UDM apresenta um grande potencial na formação de professores de ciências como profissionais reflexivos, críticos e pesquisadores da própria prática. / This is a master's degree research developed in the scope of the Graduate Program in Chemistry of the Institute of Chemistry of the Universidade Estadual Paulista “Júlio de Mesquita Filho”, Araraquara campuses. The research’s aim has been to investigate the implementation of a Multistrategic Teaching Unit (MTU) in the scope of the Instrumentation disciplines for Teaching Chemistry and Supervised Curricular Internship V. Therefore, the following research question have been formulated: how does the implementation of MTU affect the principle of a building process of the professional knowledge of chemistry teachers in initial formation? In order to achieve the research objective, a quantitative and qualitative non-experimental research of the case study type have been chosen. In order to operationalize the research process and make the research problem feasible, the following research questions have been formulated: 1. What are the previous conceptions about the school knowledge of the undergraduates ?; 2. What is the explicit knowledge of the undergraduates present in the planning of the MTU ?; 3. What implicit knowledge is identified in the MTU application ?; 4. How does the process of implementing a MTU promote awareness and criticism of the implicit knowledge identified and the development of professional teacher knowledge? According to the chosen research approach, the sources of information have been: subjects and documents. The subjects have been: 15 undergraduate students of the Chemistry course who have attended the courses of Instrumentation for Teaching Chemistry and Supervised Curricular Internship V, which have taught in the first and second semester of 2016, respectively. The documents that have been used: the elaboration of a MTU and the group work with justifications for the modifications that have been made in the re-elaboration of the MTU. As conclusion of the case study, it can be verified that the undergraduates have presented previous conceptions about the school knowledge quite distant of conceptions markedly traditional, showing clear signs of change and evolution of their conceptions of teaching and learning. The explicit knowledge of the teacher presents elements that lead him to elaborate his planning according to more complex and contemporary pedagogical theories. However, characteristic elements of the Traditional, Technicist and Spontaneist Approaches have also been identified. It has been evidenced the incidence and resistance of some implicit knowledge related to superficial visions about the teaching and learning process and simplifying analyzes of the problems faced in practice and the presence of unreflected and poorly thought out routines from environmental training. However, the process of critical and grounded reflection have been proved to be profitable and it have been given rise some implicit knowledge, as well this have favored the development of professional teacher knowledge. Finally, the MTU implementation has great potential in the training of science teachers as reflective professionals, critics and researchers of the practice itself, favoring a better development in professional teacher knowledge.

This report works with a case provided in the course IS/IT for Organizing, Communication and Coordination II at Linnaeus University, Sweden. The case involves a University in North America that is renovating and revamping and, in essence, reinventing its library along with the services offered by the library and the facilities within. Along with the university staff in charge of the library renovations, the group analysed the possible gaps in the current working ecosystem and discussed how they can be improved upon. It was found out and understood that there is a lack of cohesion in the way the library staff generate, store and share documents and resources, which was intertwined with the lack of team culture and sense of professional community. Useful information was said to be in silos in the form of staff members that were somewhat disconnected from each other. This information was often in the form of explicit knowledge that was not easily accessible and tacit knowledge that was, in a sense, locked away since it was involuntarily not being shared. The group preparing this report used the theoretical background of knowledge management and knowledge sharing, along with a Soft Systems Methodology approach, to provide recommendations that the professionals in charge of the library renovations could execute upon during their plans. The recommendations revolve around organizing the organizational knowledge and bringing more cohesiveness to the way the staff and systems generate, store and share this knowledge, leading the way towards a knowledge-friendly culture. The proposed solutions elaborated by the group take Nonaka’s two types of knowledge (1994) into consideration: explicit and tacit knowledge. The recommendations begin with organizing the knowledge with aims of easier retrieval by users, using Shared Folder platforms or Content Management Systems. The active creation and sharing of knowledge shall be supported using blogs, wikis and e-learning authoring systems. Sharing of tacit knowledge can be enhanced by a Yellow Pages of the library staff, Community of Practice and through mentoring and networking activities. / <p>Rapport inom Informatikskurs 5IK501 IS/IT for Organizing, Communicating, and Coordinating II, läsåret 2016/2017</p><p>Report in the Informatics course 5IK501 IS/IT for Organizing, Communicating, and Coordinating II, year 2016/2017</p>

Denna rapport presenterar en undersökning om hur individuella attityder, normativa föreställningar, motivation och organisationsklimat är påverkande faktorer på kodad explicit kunskapsdelning. Flödet innebär att en anställd besitter kunskap som delas via ett IT-system som nedskriven information för att bli tillgängligt för andra att använda, vilket då leder till ny kunskap. Studien har genomförts på ett svenskt företag i storleken litet till medelstort. Kvalitativa individuella intervjuer har genomförts med anställda på ett fallföretag, där de har ett ansvar att dela kodad explicit kunskap via ett IT- system. Forskare menar att om information redan är kodad och förvärvad kan den användas. Det har däremot påvisats att det inte behöver vara fallet. I små och medelstora företag lagras ofta information på flera ställen, vilket skapar problem för de anställda att använda sig av kunskapen. Ramverket Theory of Reasoned Action [TRA] har använts för att utifrån attityder förstå det individuella beteendet, vilket har utvecklats med tidigare forskning inom kunskapsdelning där TRA har använts. Resultatet visade att faktorerna har en påverkande effekt på beteendet att dela kodad explicit kunskap. Inre motivation visade sig ha en betydande roll för beteendet till att dela kunskap. En annan aspekt var att Strukturen i systemet där kunskapen delades. Strukturen visade sig ha en påverkande effekt på beteendet, vilket inte är en faktor enligt TRA. Utifrån de anställdas perspektiv på företaget har faktorerna identifierats och visats sig ha en påverkande effekt på kunskapsdelning av kodad explicit kunskap. / This is a research about how the factors individual attitude, normative conceptions, motivation and organizational climate is influencing factors of encoded explicit knowledge sharing. The flow of sharing means that an employee has knowledge and share it with others in an IT-system as stored information which will be available to others to use. This thesis has been examined in a small to medium sized company in Sweden. Qualitative interviews have been performed with employees in a company, where the employees are responsible to share explicit knowledge in an IT-system. Some researchers believe that if the information is already encoded and acquired it can be used. However, it has been demonstrated that this does not have to be the case. In small and medium sized companies’ information is stored in multiple locations, which makes it difficult for the employees to use the knowledge. The framework Theory of Reasoned Action [TRA] has been used to understand the individual behavior based on the individual attitude, which has been developed with previous research in knowledge sharing where TRA has been used. Our result shows that the factors have an influencing effect on the behavior of sharing encoded explicit knowledge. The internal motivation proved to be an important element to motivate the behavior to share knowledge. Another aspect was the structure in the IT-system for knowledge sharing. The structure had an influencing effect on the behavior, which was not raised in the framework TRA. These factors have been identified from the employee’s perspective in the company, to be the deciding factors that affect sharing of encoded explicit knowledge.

The main goal of my thesis is to suggest a methodology for a knowledge management implementation and to implement this methodology in a chosen organization. The last part of my thesis deals with the critical aspects of the knowledge management implementation and possible solutions. Organizations, which haven't started with knowledge management implementation yet, are in a disadvantage compare to the organizations which have already implemented knowledge management into their processes. The importance of a human capital is still growing and the organizations need to know how to work with knowledge of their employees effectively.

Competitive advantage and financial performance of an organization is influenced by the knowledge it possesses, making Knowledge Management (KM) a vital field. Components of KM were often studied separately and in specific settings, while research regarding Knowledge Transfer (KT) and Knowledge Storage (KST) in the steel manufacturing industry is limited. The aim of this thesis is to address this research gap by creating a conceptual framework regarding storing and transferring knowledge in the steel manufacturing industry and explaining how steel manufacturers can transfer tacit knowledge. In order to achieve the aim, a single case study with a Swedish steel manufacturing company was conducted. The data was collected through semi-structured interviews on three levels; managers, production leaders and floor workers, and through direct non-participant observations of the production floor and KM systems. The findings of this thesis contribute to the theory by exploring similarities and differences between the context of steel manufacturing industry and the current KM, KT and KST literature. The findings also propose practical implications that can facilitate the process of managing knowledge for companies in similar contexts. Firstly, this thesis suggests three approaches in which tacit knowledge can be transferred, through; socialization, externalization, and learning-by-doing and mentoring; and secondly, suggests a Knowledge Flow Framework in which the interplay between KT and KST is presented. / En organisations konkurrensfördelar och finansiella resultat påverkas av den kunskap den besitter, vilket gör Kunskapshantering till ett viktigt område. Komponenter i Kunskapshantering har ofta studerats separat och i specifika kontexter, medan forskningen om Kunskapsöverföring och Kunskapsbevaring inom ståltillverkningsindustrin är begränsad. Syftet med denna studie är att ta itu med denna forskningsklyfta genom att skapa ett konceptuellt ramverk för att bevara och överföra kunskap inom ståltillverkningsindustrin och förklara hur ståltillverkare kan överföra tyst kunskap. För att uppnå syftet har en enskild fallstudie genomförts med ett svenskt ståltillverkande företag. Data har samlats in genom semistrukturerade intervjuer på tre nivåer; chefer, produktionsledare och golvarbetare, och genom direkta icke-deltagande observationer av produktionsgolvet och kunskapshanteringssystem. Fynden av denna studie bidrar till teorin genom att utforska likheter och skillnader mellan kontexten för ståltillverkningsindustrin och den aktuella litteraturen gällande Kunskapshantering, Kunskapsöverföring och Kunskapsbevaring. Fynden föreslår också praktiska implikationer som kan underlätta hantering av kunskap för företag i liknande kontexter. För det första föreslår denna studie tre tillvägagångssätt där tyst kunskap kan överföras, genom; socialisering, externalisering, och learning-by-doing och mentorskap; och för det andra föreslås ett Knowledge Flow Framework där samspelet mellan Kunskapsöverföring och Kunskapsbevaring presenteras.

Research shows that organizations rely on intangible value chains to boost their economic development through knowledge being seen as a resource. However, due to the emerging complexity withing various organizational designs and complexity of multi-levels in projects, still very little is known on how knowledge is shared and utilized in a complex and multi-leveled context. The purpose of this thesis is to examine how knowledge is shared and utilized in complex project-based environments and how underlying mechanisms of knowledge can be stimulated to facilitate a knowledge management system. To answer the research question, data was collected through eleven semi-structured interviews and analyzed through grounded theory.    Results show that depending on the organizational environment, different mechanisms are more suited than others. In the industrial organization examined in this case study, a personification strategy is well suited as the organizational tasks are unique in nature. Furthermore, the initiation of knowledge sharing opportunities play an important role in implementing knowledge management. In this context, an institutionalization approach is the desired mechanisms to stimulate. This is due to the size of the organization and the fact that employees are geographically dispersed. It is further amplified by the increased amount of remote-working, especially in the ongoing Covid-19 pandemic which has limited face-to-face interactions. To implement a knowledge management strategy of personification and institutionalization, routines are paramount to its success. Without the implementation of standards and routines governed from the organization and management level, there is a risk of knowledge management initiatives failing due to lack of commitment and participation.