To remain competitive and successful in today’s globalized market, companies need a strategy to ensure that they are constantly at the leading edge in terms of products and services. The implementation of a mobile application is one approach to fulfill this requirement. This report describes an overview of the topic, by introducing briefly today’s development tools for mobile application development and subsequently focusing on the Soundhailer application, as the application done by the author. The problem in focus is to find out whether a native or web-based application is preferred for an iOS application production strategy for a start-up company. Moreover, the report delivers an insight into a well-structured method that works good for setting up measuring points for a website, also Soundhailer’s, and the factual realization of a development tool for iOS development. This insight is based on a lot of help from a former student of the Royal Institute of Technology, who has had some previous experience within the area. To show prospective similarities and differences between theory and reality, the experiences are subsequently compared to the theoretical part. Finally, the results are critically discussed. Two versions of the application were developed, both a native version and a web-based version, and the results show that both native and web-based applications can be convenient solutions for companies to implement and use. The results also provide a foundation upon which others can build and better understand how an iOS application is used and developed. / För att förbli konkurrenskraftiga och framgångsrika i dagens globaliserade marknad, behöver företagen en strategi för att se till att de ständigt är i framkant när det gäller produkter och tjänster. Att framställa en mobilapplikation är ett av många sätt för att nå upp till detta krav. Denna rapport ger en överblick över ämnet genom att först gå igenom dagens utvecklingsverktyg för mobilapplikationer och därefter fokusera på företaget Soundhailers mobilapplikation, eftersom denne har utvecklats av undertecknad. Problemet i fokus består av att ta reda på om en hårdvarukodad eller webbaserad applikation är att föredra för produktionsstrategin av en iOSapplikation för ett start-up-företag. Dessutom ger rapporten en inblick i en välstrukturerad metod som fungerar bra för att inrätta mätpunkter för en webbplats, med fokus på Soundhailers webbplats, samt det faktiska genomförandet av ett utvecklingsverktyg för iOS-utveckling. Denna insikt bygger på en hel del hjälp från en före detta elev på Kungliga Tekniska Högskolan som har tidigare erfarenheter inom området. För att sedan visa potentiella likheter och skillnader mellan teori och verklighet jämförs erfarenheterna med den teoretiska delen. Slutligen diskuteras resultaten kritiskt. Två versioner av applikationen har utvecklats, både en hårdvarukodad version och en webbaserad version, och resultaten visar att både hårdvarukodade och webbaserade applikationer kan vara praktiska lösningar som företag kan implementera och använda sig av. Resultaten ger också en grund på vilken andra kan bygga vidare på samt en bättre förståelse för hur en iOSapplikation kan användas och utvecklas

The importance of evaluating the usability of e-commerce websites is well recognised and this area has attracted research attention for more than a decade. Nearly all the studies that evaluated the usability of e-commerce websites employed either user-based (i.e. user testing) or evaluator-based (i.e. heuristic evaluation) usability evaluation methods; but no research has employed softwarebased (i.e. Google Analytics software) in the evaluation of such sites. Furthermore, the studies which employed user testing and/or heuristic evaluation methods in the evaluation of the usability of e-commerce websites did not offer detail about the benefits and drawbacks of these methods with respect to the identification of specific types of usability problems. This research developed a methodological framework for the usability evaluation of e-commerce websites which involved user testing and heuristic evaluation methods together with Google Analytics software. The framework was developed by comparing the benefits and drawbacks of these methods in terms of the specific areas of usability problems that they could or could not identify on ecommerce websites. The framework involves Google Analytics software as a preliminary step to provide a quick, easy and cheap indication of general potential usability problem areas on an e-commerce website and its specific pages. Then, the framework enables evaluators to choose other methods to provide in-depth detail about specific iv problems on the site. For instance, the framework suggests that user testing is good for identifying specific major usability problems related to four areas: navigation, design, the purchasing process and accessibility and customer service, while the heuristic evaluation is good for identifying a large number of specific minor usability problems related to eight areas including: navigation, internal search, the site architecture, the content, the design, accessibility and customer service, inconsistency and missing capabilities. The framework also suggests that the heuristic evaluation is good at identifying major security and privacy problems. The framework was developed based on an extensive evaluation of the effectiveness of the three methods in identifying specific usability problems in three case studies (e-commerce websites) in Jordan. This highlighted the usefulness of the methods and therefore helps e-commerce retailers to determine the usability method that best matches their needs. The framework was tested and the results indicated the usefulness of the suggested framework in raising awareness of usability and usability evaluation methods among e-commerce retailers in Jordan. This will help them address usability in the design of their websites, thus helping them to survive, grow and achieve success.

The aim of this work is the analysis of current practices and techniques of Internet marketing. The work is divided into two parts. The theoretical part presents the current internet marketing tools, the optimal utilization is reflected in the practical part, which is carried out a comprehensive plan for internet marketing strategy with emphasis on SEO for start-up company in the field of accommodation and hospitable service. This is a company Penzion U Lišky, which offers accommodation in Southern Bohemia. The work will serve as a guide for small and medium organizations in the development of marketing projects. The practical part of the evidence considered in developing websites and methods to optimize site for search engines. The next section provides recommendations for use of PPC campaigns and presentation of the company's social networking site Facebook. The analysis methods for increasing traffic through social networking, PR articles, blogging and other tools.

websites are one of the most popular and quickest way for communicating with users and providing information. Measuring the effectiveness of website, availability of information on website and information architecture on users

Denna examensuppsats är ett resultat av en observationsstudie utförd på ett svenskt företag, verksam inom musikbranschen. Uppsatsens teoretiska utgångspunkter är relationsmarknadsföringsteori och konvergensteori. Relationsmarknadsföring, även förkortat RM utgår från nätverksteori och idén om att kommunikation flödar mellan noder (som exempelvis utgörs av personer, organisationer och till och med datorer) sammankopplade av relationer i ett nätverk. Konvergensteori bygger på konvergens vilket innebär att två tidigare åtskilda ting går samman till en enhet. Utifrån detta är uttrycket konvergenskultur sprunget. Utifrån dessa teorier har Företaget* granskats i ett försök att svara på frågeställningarna: Hur arbetar Företaget* med marknadskommunikation kring sina produktioner i sociala/digitala medier? Vilka paralleller kan dras till relationsmarknadsföring? Hur påverkar arbetsförhållanden på Företaget* sättet på vilket det kommunicerar med slutkund? Hur försöker man mäta de digitala relationen till slutkund? Undersökningen är gjord som en fallstudie, vilket innebär att de resultat den ger inte är generella, utan endast beskriver detta specifika studieobjekt. Observationsstudien genomfördes under två separata veckor under vilka författaren fick följa flera olika medarbetare i deras dagliga arbete. Vissa medarbetare intervjuades även separat. Resultatet av studien visar att arbetsförhållandena hos företage i stor utsträckning påverkar deras rutiner för kommunikation med slutkund. Eftersom de anställda koncentrerar sig på att sälja spelningar mot arrangörer faller uppgiften att marknadsföra på praktikanter. För dessa finns utvecklade rutiner för hur marknadskommunikationssarbetet i den digitala världen bör skötas. I slutdiskussionen diskuteras faran med att låta tillfälliga medarbetare sköta denna uppgift då det medför risker för enhetligheten i kommunikationen. Resultaten visar även att Företaget* till viss del arbetar med konvergens och synergi bl.a. genom transmediala projekt. De verktyg Företaget* använder för att mäta utfallet av sina marknadsåtgärder beskrivs och utvärderas. Slutligen föreslås vissa åtgärdsförslag.

The thesis deals with consumer behaviour of buying office chairs in online stores. At first it is focused on main online marketing tools of analyzed online stores. This general analysis is supplemented by data from Google Analytics, MailChimp and a heat map of one particular online store. The second major part of the thesis contains analyzed consumer behaviour by a questionnaire survey. It was executed in order to trace behaviour of respondents in online stores focusing on an office chair purchase. An integral part is a detection of communication activities influence consumers need. Based on a combination of results, the recommendations for the office chair e-shops in the Czech Republic were designed.

The subject of my diploma thesis is internet marketing. Due to its complexity, the thesis focus mainly on online advertisement, primarily to PPC campaigns. The thesis provides summary of PPC advertisement itself, their rules and also the whole structure of campaigns, keywords etc. The same concept is used for social network Facebook and its advertisement. The target is to point out the importance of both approaches and also to show the main differences between them. These findings are used for practical part, where the real PPC and Facebook campaigns are put into practice for selected institution. The target of this work is to use the findings from literatury research in the real case scenario. Based on the campaigns result, find out what are the positives and negatives of such campaigns and to show how important the internet marketing is.

Summary This thesis deals with measuring of the advertising impact on attitude changes of web visitors. Values were measured on the target web sites' of the company Fermat Group a.s. via Google Analytics. Parameter differences gained by testing of web sites visitors behaviour before and after the advertising position were compared. The tested advertising "Big machines for heavy manufacturing" led to fullfilling the set goal of the increase in a number of the target web sites' total display. Measurement results were statistically tested. Moreover, a questionnaire survey concerning perception of an online advertising was carried out.

This thesis is thematically focused on online advertising. The paper describes the history of online advertising and its advantages and disadvantages compared to other media types. There are mentioned standards of online advertising on the Czech Internet and ways to optimize the different types for better performance. Next we go over the characteristics of selected tools for assessing the success and management of online campaigns. We also compare the advertising possibilities of the two most used search engines in czech Seznam and Google. We analyze the possibilities of automation of product campaigns in the AdWords system. We compare the differences in intervention and prices of ads on social networks Facebook and Twitter and ads on the Google's Content Network on the basis of available targeting of Czech users.

The scope of research is usability problems and web analytics. This thesis examines whether or nor Google Analytics can point out the usability problems a website has, and describes the process of usability analysis of the two websites belonging to the organisation ArtDatabanken. The research is divided into two parts. The first part describes the collection of the usability problems ArtDatabanken had and what usability problems that were identified. The second part describes the Google Analytics analysis of the usability problems that were possible to investigate, how the study was designed and the result from that investigation. Finally, some recommendations are given on how Google Analytics should be improved to more effectively find potential usability problems. The results of the research show that Google Analytics can find some of the identified usability problems, but the automatic implementation and its standard reports is not effective enough. By tracking all of the events at the site, a better understanding of what users are doing during their visits could be obtained. This together with some changes of the built-in reports would increase the possibilities to find potential usability problems by using Google Analytics.