The aim was to find out the experiences of mentoring and its introduction in social services. The object was achieved by interviewing experienced social worker who had a few years of work experience in social services. Our study was an attempt to understand how mentoring can be seen during the induction period for newly qualified social workers in social services. To get an understanding of the interviewees' perceptions of mentoring, we tooke help of a Human Resources perspective. In the study, we used a qualitative research with data collection based on semi-structured interviews. The sample consisted of a convenience sample of five experienced social workers in department’s financial assistance and child and youth care. According to the study result it is important to have a mentoring and a comprehensive introduction, since it benefits the entire organization. All respondents in the study felt that a mentoring provides security and a check for recent graduates. Based on the results we have seen that even if an organization has an elaborate mentoring program/introduction program it’s not guaranteed to be completed. / Syftet med studien var att undersöka erfarna socialsekreterares uppfattningar kring mentorskap samt den introduktion nyutexaminerade får inom socialtjänsten. Syftet uppnådes genom intervjuer med erfarna socialsekreterare som har arbetslivserfarenheter inom socialtjänsten. Studien kan ses som ett försök till att förstå hur mentorskap kan uppfattas under introduktionsperioden för nyutexaminerade socionomer inom socialtjänsten. För att få en förståelse för intervjupersonernas uppfattningar kring mentorskap har ett Human Resource (HR) perspektiv använts. Studien är kvalitativ och baserad på semistrukturerade intervjuer. Urvalet bestod av ett fem erfarna socialsekreterare inom avdelningarna ekonomiskt bistånd och barn- och ungdomsvården. Resultat påvisade vikten av att tillämpa ett mentorskap och en innehållsrik introduktion. Detta var något som gynnade hela organisationen. Mentorskapet upplevdes bidra till trygghet och kontroll för de nyutexaminerade. Utifrån resultatet har vi kunnat konstatera att även om en organisation har ett utarbetat mentorskapsprogram/introduktionsprogram är det inte garanterat att det fullföljs.

Bakgrund: Kliniskt omdöme kan beskrivas som förmågan att på ett insiktsfullt sätt identifiera och agera på en förändring eller ett behov relaterat till patientens hälsotillstånd. Kliniskt omdöme kommer till sin spets i komplexa situationer som exempelvis när en patient plötsligt försämras. Det har skett en akademisering av sjuksköterskeutbildningen som gett sjuksköterskor en stadigare teoretisk grund men det kliniska omdömet behöver utvecklas efter examen. Syfte: Syftet var att beskriva faktorer som påverkar utvecklingen av nyexaminerade sjuksköterskans (NS) kliniska omdöme. Metod: Metoden som användes var litteraturöversikt, baserad på tio vetenskapliga artiklar varav åtta kvalitativ metod och två mixad metod. Artiklarna hämtades ur databaserna CINAHL Complete och PubMed. Resultat: Faktorer som påverkar utvecklingen av NS kliniska omdöme sammanfattas under tre huvudteman: Förvärvandet av kliniska förmågor, Ansvarsfull kommunikation och Integrerat stöd. NS behöver utveckla förmågan att identifiera relevanta förändringar, tolka dem i relation till en helhetsbild av patienten, prioritera åtgärder samt kommunicera med kollegor. Utvecklande av kliniskt omdöme underlättas i ett positivt arbetsklimat med stöd av erfarna sjuksköterskor (ES). Vårderfarenheter ger teoretiska kunskaper en ny mening, vilket också bidrar till utvecklandet av kliniskt omdöme. Diskussion: Resultatet diskuterades med utgångspunkt i Benners teori för hur sjuksköterskans kliniska omdöme utvecklas från novisens till expertens. NS är inte mogen att hantera komplexa kliniska situationer och organisationen måste utformas för att ge NS det stöd som behövs för att utveckla det kliniska omdömet. Tillgången till ES, reflektion och ett rimligt arbetstempo är viktiga stöttande faktorer, men sällan en självklarhet i vården. / Background: Clinical judgement can be described as the ability to wisely identify and act upon changes in - or needs of a patient’s - health status. Clinical judgement is most applicable to complex situations such as caring for deteriorating patients. As nursing was included in higher education nurses have acquired a more solid theoretical knowledge base, however their clinical judgement needs to be further developed post graduation. Aim: The aim of was to describe factors influencing the development of newly graduated nurse’s (NN) clinical judgment. Method: The method consists of a literature review based upon ten scientific articles, of which eight were qualitative and two followed a mixed method. The articles were retrieved from CINAHL Complete and PubMed databases. Results: Contributing factors to the development of NN clinical judgment were grouped into three main themes: Development of clinical abilities, Responsible communication and Integrated support. NN needs to develop the ability to recognise relevant changes, relate them to a holistic assessment of the patient and to communicate findings. The development of clinical judgment is supported by a positive work climate and by access to experienced nurses. Caring for patients adds a new dimension to theoretical knowledge and contributes to the development of clinical judgment. Discussion: The results were discussed using Benner´s theory of how the clinical judgement of nurses develops from novice to expert. NN is not able to safely handle complex clinical situations without the support of experienced staff. It is also essential for the development of clinical judgment that NN is given a reasonable workload and opportunities for reflection. However, there may often be a lack of these supporting factors in nursing organisations today.

Bakgrund: Sjuksköterskeyrket innebär en hög arbetsbelastning och kan därmed leda till upplevelse av arbetsrelaterad stress. Nyutexaminerade sjuksköterskor är särskilt mottagliga för denna typ av stress då de saknar erfarenhet i sin yrkesroll. Att utarbeta strategier för hantering av stress är därför betydelsefullt för sjuksköterskans välbefinnande. Syfte: Syftet med föreliggande studie var att beskriva hur nyutexaminerade sjuksköterskor upplever och hanterar arbetsrelaterad stress under det första året i yrket. Metod: Studien har en kvalitativ ansats med deskriptiv design. I studien deltog åtta stycken sjuksköterskor som tagit examen januari alternativt juni 2014, anställda på fyra olika somatiska avdelningar belägna i Mellansverige. Data samlades in med semistrukturerade intervjuer och analyserades med manifest kvalitativinnehållsanalys. Huvudresultat: Resultatet visade att den arbetsrelaterade stressen orsakades av kombinationen mellan de nyutexaminerade sjuksköterskornas inre krav och känslor samt omgivningens yttre påverkan. Hur sjuksköterskorna hanterade den arbetsrelaterade stressen var individuellt och varierande beroende på situation. Att finna stöd hos och ta hjälp av kollegorna, att sänka de egna kraven samt att utveckla ett arbetssätt som passar den enskilda individen visade sig vara effektiva strategier för stresshanteringen. Slutsats: Slutsatsen var att de nyutexaminerade sjuksköterskorna upplevde flera typer av stress under det första året i yrket. Möjligheten att utvecklas, lära sig att vara snäll mot sig själv samt att kollegorna fanns tillgängliga för att ge hjälp och stöd var förutsättningar som krävdes för att stressen skulle kunna hanteras. / Background: The nursing profession involves a high workload and can thus lead to a perceived work related stress. Newly graduated nurses are particularly susceptible to this type of stress because of their lack of experience in their professional capacity. To develop strategies for managing stress is therefore important for the nurse’s wellbeing. Aim: The aim of the present study was to describe how recently graduated nurses experience and cope with work related stress during the first year in the profession. Method: The study had a qualitative approach with descriptive design. In this study eight nurses participated who graduated in January, alternatively, in June 2014, and were employed at four different somatic wards situated in central Sweden. Data were collected using semistructured interviews and were analyzed with manifest qualitative content analysis. Main Findings: The results showed that work related stress was caused by a combination of the recently graduated nurse’s internal demands, feelings and ambient external influences. How nurses handled work related stress was individual and varied depending on the situation. To find the support and enlist the help of colleagues, to reduce their own requirements and to develop an approach that suits the individual was found to be effective strategies for stress management. Conclusion: The conclusion was that the recently graduated nurses experienced several types of stress during the first year in the profession. The ability to evolve, learn to be kind to yourself and that the colleagues were available to provide assistance and support were prerequisites for managing the stress.

In this study, we capture the moderating effect of aggressive driving behavior while assessing the influence of a comprehensive set of variables on injury severity. In doing so, we are able to account for the indirect effects of variables on injury severity through their influence on aggressive driving behavior, as well as the direct effect of variables on injury severity. The methodology used in this study to accommodate the moderating effect of aggressive driving behavior takes the form of two models – one for aggressive driving and another for injury severity. These are appropriately linked to obtain the indirect and direct effects of variables. The data for estimation is obtained from the National Motor Vehicle Crash Causation Study (NMVCCS). From an empirical standpoint, we consider a fine age categorization until 20 years of age when examining age effects on aggressive driving behavior and injury severity. There are several important results from the empirical analysis. Young drivers (especially novice drivers between 16-17 years of age), drivers who are not wearing seat belt, under the influence of alcohol, not having a valid license, and driving a pickup are found to be most likely to behave aggressively. Situational, vehicle, and roadway factors such as young drivers traveling with young passengers, young drivers driving an SUV or a pick-up truck, driving during the morning rush hour, and driving on roads with high speed limits are also found to trigger aggressive driving behavior. In terms of vehicle occupants, the safest situation from a driver injury standpoint is when there are 2 or more passengers in the vehicle, at least one of whom is above the age of 20 years. These and many other results are discussed, along with implications of the result for graduated driving licensing (GDL) programs. / text

<p><strong>Strategic Question:</strong> How Starbucks should improve coffee business in order to reach more the recently university graduated employees in Thailand?</p><p><strong>Research Question:</strong> How the positive and negative experience of the recently university graduated employees with Starbucks brand in term of total perceived quality and sensory system?</p><p><strong>Purpose:</strong> The purpose of this research is to study the recently university graduated employees’ experience in Thailand by using total perceived quality and sensory system as the criteria to measure.</p><p><strong>Method:</strong> This research is mainly based on qualitative approach using interview method as primary data. The interview questions were designed and distributed to people in three channels; Starbucks Facebook, Skype, and Pantip FriendFlock, whereas, secondary data came from company website, literature books, and university database.</p><p><strong>Conclusion:</strong> Most of the recently university graduated employees who are Starbucks consumers are coffee-oriented which means that their experiences based on the physical and emotional elements. Starbucks uses the strong elements to create and improve its products and services, for example; quality of raw materials which its consumers can touch by tasting, healthy products and modern packaging can perceive by using their vision. Luxury atmosphere, good service mind, and aroma therapy in the store can, furthermore, imply to consumers’ emotion.</p>

<p>Syftet med denna studie var att belysa olika aspekter av nyutexaminerade allmänsjuksköterskors erfarenheter av att möta närstående i sorg. Studien hade en kvalitativ ansats och data insamlades genom sex stycken bandade intervjuer på tre medicinavdelningar vid ett medelstort sjukhus i mellersta Sverige. Datamaterialet analyserades enligt en manifest metod och ur analysen skapades två huvudteman – relationer och kunskap. Det största temat är relationer som byggs upp av tre underteman och beskriver sjuksköterskans förhållande till närstående, sig själv och övrig vårdpersonal. Temat kunskap innehåller två underteman och beskriver sjuksköterskans kunskapsutveckling och behov av kunskap.</p><p>Slutsatserna från studien är att nyexaminerade sjuksköterskor anser att möta närstående i sorg är en av deras svåraste uppgifter på grund svårigheterna i att tillgodose närståendes individuella behov. Det visade sig även att sjuksköterskorna ansåg att sjuksköterskeutbildningen inte förberett dem tillräckligt för detta. Att lära sig att möta närstående är något som sker i praktiken. Sjuksköterskorna ansåg att det viktigaste i mötet med närstående är att vara närvarande och visa att de är tillängliga snarare än att säga eller göra rätt saker.</p><p>Vidare forskning inom området skulle kunna fokusera på skillnader mellan erfarna och nyexaminerades erfarenheter. En vidare forskning skulle också kunna inbegripa patientens perspektiv.</p> / <p>The aim of this study was to shed light on different aspects of newly graduated nurses’ experiences from interacting with relatives to patients who were dead or dying. The study has a qualitative approach and data was collected from six tape recorded interviews conducted at three medicine wards in a medium sized hospital in the middle of Sweden. The data was analyzed by a manifest content method and two main themes – relationships and knowledge, were derived from it. The largest main theme is relationships, which also contains three sub themes describing the nurse’s relationship to relatives, self and other members of staff. The main theme knowledge contains two sub themes which describes the nurse’s need for and development in knowledge. The study concludes that interacting with grieving relatives is one of the most complicated tasks for the newly graduated nurse. The difficulties were grounded in satisfying the complex needs of the relatives. The nurses stated that the nursing education program didn’t sufficiently prepare them for this, it was something they learnt from real life experience.</p><p>The findings of this study could be beneficial for the nurse education program as well as hospitals to increase their awareness of the difficulties newly graduated nurses experiences when interacting with grieving relatives.</p><p>Further research could involve describing differences between experienced and newly graduated nurses and including the patient’s perspective.</p>

Syftet med studien var att beskriva nyutexaminerade sjuksköterskors upplevelser av arbetsrelaterad stress samt att beskriva deras upplevelser av vad stress kan leda till för konsekvenser. En deskriptiv intervjustudie med kvalitativ ansats genomfördes. Datainsamlingen utfördes genom åtta semistrukturerade intervjuer. Det insamlade materialet analyserades med kvalitativ manifest innehållsanalys. Huvudresultatet påvisade att nyutexaminerade sjuksköterskor har upplevt stress under sin första tid i yrket, bland annat till följd av att det är en tid av osäkerhet. Nyutexaminerade sjuksköterskor har beskrivit att upplevelsen av stress har minskat med tilltagna kunskaper och erfarenheter samt minskade krav på sig själv i yrkesrollen. Sjuksköterskeyrket har beskrivits vara stressigt på grund av en mängd olika orsaker men det finns åtgärder som kan vidtas för att minska stressen. Stressen har beskrivits kunna leda till konsekvenser både för sjuksköterskan som individ och för omvårdnaden av patienterna, vilket har beskrivits kunna resultera i känslor som frustration och otillräcklighet. I linje med Benners teori kan konstateras att nyutexaminerade sjuksköterskor genomgår en yrkesutveckling vilken leder till en upplevelse av minskad stress. Stress inom sjuksköterskeyrket är ett komplext problem som måste angripas från flera håll. För den nyutexaminerade sjuksköterskan är det av stor vikt att vara snäll mot sig själv i yrkesrollen genom att inte ha för höga krav på sig själv, detta för att kunna utöva sin yrkesroll som innebär att bedriva optimal patientfokuserad omvårdnad. / The aim of the study was to describe newly graduated nurses' experiences of work-related stress and to describe their experiences of what consequences stress can lead to. A descriptive interview study with qualitative approach was used. Data collection was performed by eight semi-structured interviews. The collected data was analyzed using qualitative manifest content analysis. The main result demonstrates that newly graduated nurses experienced stress in the beginning of their profession, partly because it is a time of uncertainty. Newly graduated nurses have described a decreased experience of stress with increased knowledge and experience, and reduced demands on herself in the professional role. Nursing is described to be stressful due to a variety of causes but there are measures that can be used to reduce stress. Stress has been described to cause consequences both for the nurse as an individual and for the care of patients, which has been described to result in feelings such as frustration and inadequacy. In line with Benner's theory it can be stated that newly graduated nurses undergo a professional development which lead to a experience of decreased stress. Stress in the nursing profession is a complex problem that must be dealt with on several fronts. For the newly graduated nurse it is very important that she is gentle with herself in the professional role by not having too high demands on herself to be able to practice her profession, that is carry out optimal patient-focused nursing.

Bakgrund Utveckling av evidensbaserad omvårdnad i klinisk praxis innebär förbättring av kvalitén inom vården. Sjuksköterskestudenter påbörjar förberedelserna för evidensbaserad omvårdnad redan under sin utbildningsperiod, och nyexaminerade sjuksköterskor förväntas i hög grad tillämpa evidensbaserad omvårdnad i klinisk praxis. Syfte Syftet med denna litteraturöversikt är att beskriva nyexaminerade sjuksköterskors användning av evidensbaserad omvårdnad och vilka faktorer som har betydelse för sjuksköterskors tillämpning av evidensbaserad omvårdnad. Metod En litteraturöversikt baserad på 16 vetenskapliga artiklar som inkluderar både kvalitativa och kvantitativa studier. Resultat Utvecklingen i tillämpning av evidensbaserad omvårdnad bland nyexaminerade sjuksköterskor förefaller oförändrad eller avtagande under senaste decenniet. Mest tillämpad evidensbaserad omvårdnad är Instrumentell forskningsanvändning. Faktorer som har betydelse för sjuksköterskors tillämpning av evidensbaserad omvårdnad är: utbildning, oerfarenhet, stressiga arbetssituationer och stöd i arbetsmiljön. Slutsats Att granska i vilken utsträckning nyexaminerade sjuksköterskor tillämpar evidensbaserad omvårdnad är svårt då begreppet kan tolkas på olika sätt och det är enligt min kunskap fortfarande ett outforskat område. Nyexaminerade sjuksköterskor behöver mer stöd både före och efter examen för att utveckla sin tillämpning av evidensbaserad omvårdnad. De behöver mer stöd av lärare under utbildningsperioden och av erfarna seniora kollegor på arbetsplatsen. Därutöver krävs ett aktivt ledarskap. / Background Development of evidence-based nursing leads to improvement of the quality of care in clinical practice. Nursing students begin the preparations for evidencebased nursing already during their training period, and newly graduated nurses are highly expected to apply evidence-based nursing in clinical practice. Aim The aim of this review is to describe the newly graduated nurses' use of evidencebased nursing and the factors which are significant for the nurse´s application of evidence-based nursing. Method A literature review based on 16 articles that included both qualitative and quantitative studies. Result The development of application of evidence-based nursing among newly graduated nurses seems unchanged or decreasing in the last decade. The most applied implementation of evidence-based nursing among newly graduated nurses is Instrumental research use. The influential factors are: education, inexperience, stressful work situations and the support they perceive at their workplace. Conclusion In conclusion, this review emerged to that the whole situation of how and which extent newly graduated nurses apply evidence-based nursing is difficult to grasp within my comprehension. Since the apprehension of the concept of applying evidence-based nursing is complex, it is still an unexplored subject. Newly graduated nurses require further extensive support through their pregraduate to the post- graduate period to develop their application of evidencebased nursing. They need more guiding by the teachers, experienced senior colleagues and administrative support at their workplaces.

O agronegócio brasileiro está em crescente ascensão, com evolução evidente nas últimas décadas e conquistas importantes nos mercados interno e externo. Diante disso, as exigências da demanda do mercado de trabalho deste segmento estão cada vez mais altas, principalmente no tocante à qualificação dos profissionais contratados. No contexto de formação profissional qualificada para o atendimento das demandas do mercado de trabalho do agronegócio brasileiro, inserem-se as Instituições de Ensino Superior, voltadas para a formação em Ciências Agrárias, incluída nesta grande área a formação de Zootecnistas. A FZEA/USP é uma destas IES formadoras de Zootecnistas, e grande parte destes profissionais atua no mercado de trabalho do agronegócio, sendo relevante, portanto, conhecer a trajetória profissional dos egressos, mesmo que de forma amostral e qualitativa, visando fomentar as discussões sobre a aproximação das IES à realidade do mercado de trabalho. O objetivo desta pesquisa é a promoção da identificação e diversidade de características determinantes da trajetória profissional de egressos do curso de Zootecnia da USP, com foco na formação empreendedora. A pesquisa foi realizada com abordagem qualitativa, de caráter exploratório e descritivo, com a utilização do estudo de caso como metodologia fundamental. O conjunto de informações que suporta esta pesquisa foi obtido através da coleta de dados primários e secundários. Como fontes básicas de dados primários, especificamente desta pesquisa, pode-se citar os próprios pesquisados, egressos do curso de Zootecnia da USP, onde foram coletadas informações através de entrevistas semiestruturadas, que incluíram questões que giravam em torno de quatro pontos principais: a) dados pessoais do entrevistado; b) percepções do egresso com relação à educação ofertada durante o curso de graduação; c) trajetória profissional, desde a formação acadêmica; e d) principais complementações na formação para inserção ou manutenção de sua trajetória profissional. As fontes básicas dos dados secundários desta pesquisa incluem a própria USP, os sistemas que nela se inserem e que foram passíveis de coleta de dados, além de publicações, dados do governo, de instituições não governamentais e serviços padronizados de informação de marketing. Após a coleta de dados e desenvolvimento desta pesquisa, pode-se observar que nas trajetórias profissionais analisadas, foi observada uma busca pela construção de carreiras motivadas por demandas empreendedoras ou intraempreendedoras, com uma constante de educação continuada (não necessariamente antecipando a construção das carreiras), majoritariamente realizadas nas áreas de gestão/business. Diante do exposto, concluiu-se que é preciso que as IES trabalhem no sentido de modernizar seus enfoques de formação incorporando uma abordagem de ensino-aprendizagem que estimule a iniciativa e a busca de soluções baseadas no desenvolvimento de habilidades pessoais (incluindo a capacidade empreendedora) para seus egressos no próximo futuro. / Brazilian agribusiness is increasing with evident evolution in the last decades and important achievements for the domestic and foreign markets. Therefore, the demands of the labor market are higer and higer in this business area, mainly regarding the qualification of the hired professionals. Inserted in the context of qualified professional training to supply the demands of the Brazilian agribusiness labor market are the Higher Education Institutions, focused on the training in Agricultural Sciences, included in this large area, the Animal Science professionals. Faculdade de Zootecnia e Engenharia de Alimentos of Universidade de São Paulo is one of these HEI training providers, and most of these professionals work in the agribusiness labor market. It is therefore relevant to know the professional trajectory of the graduates, even in a sampling and qualitative way, in order to promote discussions about the approach of the HEI to the reality of the labor market. The objective of this research is to identify and knowthe diversity of the key features of the professional trajectory that graduates in Animal Science at USP, focusing on entrepreneurship training. The research was carried out with a qualitative, exploratory and descriptive approach, with the use of the case study as a fundamental methodology. The set of information that supports this research was obtained through the collection of primary and secondary data. As basic sources of primary data, specifically from this research, one can cite the researched ones, graduates of the course of Animal Science at USP, where information was collected through semi structured interviews, which included questions that revolved around four main points: a) personal data of the interviewee; b) perceptions of the egress in relation to the education offered during the undergraduate course; c) professional trajectory, from the academic formation; and d) main complements in training for insertion or maintenance of their professional trajectory. The basic sources of secondary data from this survey include USP itself, the systems that are in place and that could be collected, as well as publications, government data, non-governmental institutions and standardized marketing information services. After the data collection, it was observed that in the analyzed professional trajectories, a search for the construction of careers motivated by entrepreneurial or intra-entrepreneurial demands was noticed, with a continuous education constant (not necessarily anticipating the construction of careers) , mostly carried out in the areas of management / business. In view of the above, it was concluded that HEIs need to work towards modernizing their training approaches by incorporating a teaching-learning approach that stimulates initiative and the search for solutions based on the development of personal skills (including entrepreneurship) for their graduates in the near future.

Este estudo procurou estabelecer algum conhecimento sobre a relação das questões estratégicas, com foco no cliente, e a importância destas relações num ambiente educacional, como forma de estabelecer um modelo de gestão estratégica do aluno / cliente, passando pelo entendimento do que é esse cliente, com particularidades tão específicas, uma vez que, tratar-se de um cliente que participa da entrega do serviço, como parte integrante do mesmo no seu processo de transformação de aluno em profissional. Para tanto, foram feitos levantamentos teóricos a cerca dos conceitos que permeiam o tema, como por exemplo, ensino superior no Brasil, estratégias de segmentação e posicionamento, relacionamento com clientes, bem como pesquisas de campo, com os envolvidos nesse assunto, dirigentes, gestores, alunos e professores, em sete instituições de ensino superior privadas em São Paulo, capital, todas sob a gestão de uma Fundação Mantenedora, que subsidiaram a elaboração do modelo de gestão, foco principal do trabalho. / This study tried to establish some knowledge about the relation of strategic questions, with focus in the customer, and the importance of these relations in an educational environment, as a way to establish a model of strategic management of the student/customer, understanding who is this customer with so specific particularities, once, the customer participates in the delivery of the service, is part of it and in the process of transformation from student into professional. For that, theoretical surveys on the main concepts of the subject, for example, graduation in Brazil, segmentation and positioning strategies, relationship with customers, as well as field research were performed with people involved on this subject: directors, managers, students and professors of seven private institutions of graduation in São Paulo, capital, all under the management of a Specific Foundation. This has subsidized the elaboration of the management model, the main focus of this work.