Title: Rytiri Kladno hockey match benefits for spectrators Objectives: Analysis and description of benefits, taken from the visiting Rytiri Kladno hockey game to spectators in the season 2012/2013. Finding satisfaction with individual benefits and propose measures that could lead to increased satisfaction and increase attendance. Methods: observation, electronic survey, written interview, personal interview Results: Proposals and recommendations to improve spectator satisfaction and increased attendance. Keywords: Rytiry Kladno, marketing research, ice hockey, hockey match benefits, spectator satisfaction

Title: Process of motional abilities for under 16 ice hockey players in preliminary term Author: Bc. Branislav Lobotka Supervisor: doc. PhDr. Jiří Suchý, Ph.D. Objective: The aim of this thesis was to design and implement a training program for development of motor skills of junior ice hockey players and it's subsequent verification in practice during preparation period 2011/2012. This thesis is based and builds on author's Bachelor thesis, in which the author analysed fitness preparation of juniors in preparation period 2010/2011. In the thesis are both fitness programs compared and analysed. As for scientific research, the author worked with hockey team HK Dukla Trencin. Conclusions and hypothesis are listed in the conclusion of the thesis. Methods: In thesis was used method of research, the method of observation, methods of literary sources, method of interview and method of measurement and testing. Results: The obtained results should form a basis for further development of fitness plans for junior ice hockey players' preparation periods. Key words: ice-hockey, athletic phase, motional abilities, U16 ice-hockey players, training, tests.

O ambiente competitivo atual tem colocado pressão no processo de tomada de decisão no mundo corporativo. Os trade-offs das prioridades competitivas discutidos na elaboração da estratégia como custo, qualidade, serviço e flexibilidade já não são suficientes. Estes trade-offs, embora importantes no curto prazo, devem ser compatibilizados de modo que as empresas que tenham o melhor balanço entre eles devam ter resultado superior. Um dos trade-offs bastante discutido é o equilíbrio entre serviço e estoque. A percepção é que seja improvável alcançar excelência no serviço sem ter um considerável nível de estoque. Deste cenário nasce então o paradoxo do uso de sistemas MRP (Material Requirement Planning) versus sistemas JIT (Just in Time), ou melhor, sistemas empurrados versus puxados, já que a escolha por um ou outro sistema tem ligação íntima com a gestão de estoque. Se por um lado os sistemas MRP são largamente utilizados, via softwares ERP, por outro sistemas JIT têm trazido importantes melhorias nos resultados. Embora muitas empresas considerem a adoção exclusiva de um ou outro sistema, algumas delas têm adotado um processo híbrido com o objetivo de tirar o melhor de cada sistema e gerar assim desempenho superior. O objetivo deste trabalho é investigar como as empresas inseridas em mercados caracterizados pela concentração de demanda no final do mês (fenômeno conhecido como hockey-stick), e baixo acerto nas previsões de demanda, estão aplicando suas estratégias de planejamento de produção e seus ERP. Se por um lado a baixa acurácia nas previsões causa um problema na aplicação de estratégias empurradas de planejamento, pois requer um alto estoque de segurança associado, por outro a concentração de embarque dificulta a adoção de uma estratégia puramente puxada, já que o sistema não tem a estabilidade necessária. Para cumprir com este objetivo seis estudos de caso foram conduzidos e os resultados encontrados, suportados pela teoria, sugerem o aparecimento de um modelo híbrido eficaz para planejamento no ambiente estudado assim como o aparecimento de um sistema DSS (Decision Support System). Outra contribuição desta pesquisa foi identificar, em um dos casos, uma empresa que conseguiu atacar de maneira eficaz o fenômeno em sua causa raiz neutralizando assim seus efeitos. / The highly competitive environment of modern times has put pressure on the decision-making process in the corporate world. The trade-offs of competitive priorities such as cost, quality, service and flexibility are no longer enough. These trade-offs, albeit important in the short term, must be matched so that companies that have the best balance between them should have superior results. One of the tradeoffs widely discussed is the balance between service level and inventory. The perception is that excellence is not likely to be achieved in service without having a significant level of inventory. From this scenario comes the paradox of using MRP systems (Material Requirement Planning) versus JIT systems (Just in Time), or rather \"pushed\" systems versus \"pulled\" systems since the option for one or the other system has a close connection with inventory management. On the one hand, MRP systems are widely used in industry through ERP software; on the other hand, JIT systems have obtained better results. While many companies consider adopting one or another system, some of them adopt a hybrid process with the goal of taking the best of each system and generate superior performance. The purpose of this research is to investigate how companies inserted in markets characterized by sales peak at the end of the month (hockey-stick phenomenon), and low accuracy in demand forecasts, are applying their production planning strategies and their ERP. Low forecast accuracy causes a problem in applying pushed strategies as it requires a high safety stock associated. Conversely, the sales peak hinders the adoption of a purely pull strategy since the system does not have the necessary stability. To meet this goal, six case studies were conducted and the results found and supported by the theory suggest the emergence of an effective hybrid model for planning in the environment studied as well as the appearance of a DSS (Decision Support System). Another contribution of this research was to identify in one of the cases a company that managed to effectively tackle the phenomenon in the root cause, neutralizing its effects.

<p>Background: There has been a movement of power towards customers in most markets which puts higher demands upon the customer orientation of organizations to survive competition. In general the opinion is that satisfied customers also are profitable for the organization. Even though a consciousness exists about this connections importance for the organization there exists no prominent economical theory showing how a organization should work with customer adaptation and how management should be shaped for success in this area. In the field of competitive sports clubs a similar trend is discernible since the field is increasingly commercialized.</p><p>Purpose: The purpose of this study is to adapt The Balanced Scorecard as a model to the demands on management that customer orientation causes and to use the knowledge created during the study to show how customer orientation in a competitive sports club could look.</p><p>Realization: The study first takes the form of a literature study which emerges into a theoretic development. Above that a case study of Linköpings Hockey Club has been accomplished so that knowledge created from the literature study could be used on competitive sports clubs. Information to the case study has been gathered through interviews.</p><p>Results: A development of the Balanced Scorecard takes place so that the model is better adapted for customer orientated organizations and for practical use of the model. The development is based on the demands on management caused by the customer adaptation process the authors find necessary for a customer orientated organization. Thanks to usage of the developed Balanced Scorecard competitive sports clubs may improve their prerequisites for customer orientation.</p> / <p>Bakgrund: En förskjutning av makten på marknaden har skett till kundernas fördel vilket ställer högre krav på organisationer att vara kundinriktade för att överleva. Generellt är synen att kunder som är tillfredsställda också är lönsamma för organisationen vanlig. Trots medvetenhet om detta sambands betydelse finns egentligen ingen framstående ekonomisk teori som visar hur organisationen ska arbeta med kundanpassning och hur organisationen ska styras för att nå dit. En liknande trend går att urskilja även inom den allt mer kommersialiserade idrottsrörelsen, framförallt på elitnivå.</p><p>Syfte: Syftet med studien är att anpassa det balanserade styrkortet som modell till de krav på ett styrsystem som en kundinriktad verksamhet medför samt att använda den i studien genererade kunskapen till att visa hur kundinriktningen i en elitidrottsförening kan se ut.</p><p>Genomförande: Studien bygger på en litteraturstudie som mynnar ut i en teoriutveckling. Därutöver har en fallstudie av Linköpings Hockey Club genomförts för att kunna tillämpa kunskap från litteraturstudien på elitidrottsföreningar. Information till fallstudien har samlats in genom intervjuer.</p><p>Resultat: En utveckling av det balanserade styrkortet har utförts för att modellen ska vara bättre anpassad till kundinriktade organisationer och för att förenkla ett praktiskt användande av modellen. Utvecklingen grundas på de krav som uppstår genom den kundanpassningsprocess vi anser vara nödvändig för en kundinriktad organisation. Elitidrottsföreningar kan genom tillämpning av utvecklingen av det balanserade styrkortet få bättre förutsättningar att agera kundinriktat.</p>

Ce mémoire porte sur la construction mythique du Club de hockey Canadien de Montréal à travers les forums de discussion du site Internet du Réseau des Sports. À l'aide d'une analyse historique de la représentation de ce symbole auprès de la population canadienne-française et québécoise, il s'agit d'abord de mettre en évidence les trois forces/acteurs influant la signification qui lui est attribuée au fil du temps. Pour se faire, les théories des cultural studies et de la sociologie du sport seront employées pour l'analyse de cet objet issu de la culture populaire québécoise. Par l'entremise des forums de discussion du site Internet du Réseau des Sports, nous cherchons à comprendre la signification actuelle de ce symbole auprès des Québécois francophones ainsi que son passage à une forme plus mythifiée. Parce qu'ancré dans une histoire perçue comme hautement significative dans le parcours identitaire des francophones du Québec, le symbole du Canadien de Montréal a tendance à glisser, au cours de son appropriation, vers une forme mythifiée que nous expliciterons. Enfin, parce que travaillé par plus d'un pour représenter quelque chose de particulier, le symbole du Canadien de Montréal devient également une porte d'entrée pour lire les enjeux associés à la culture populaire francophone du Québec. ______________________________________________________________________________ MOTS-CLÉS DE L’AUTEUR : Club de hockey Canadien de Montréal, Forum de discussion, Culture populaire, Mythe, Identité québécoise.

Diss. (sammanfattning) Umeå : Umeå universitet, 2010. / Härtill 4 uppsatser. Pp. 62-73: Bibliography.

Background: There has been a movement of power towards customers in most markets which puts higher demands upon the customer orientation of organizations to survive competition. In general the opinion is that satisfied customers also are profitable for the organization. Even though a consciousness exists about this connections importance for the organization there exists no prominent economical theory showing how a organization should work with customer adaptation and how management should be shaped for success in this area. In the field of competitive sports clubs a similar trend is discernible since the field is increasingly commercialized. Purpose: The purpose of this study is to adapt The Balanced Scorecard as a model to the demands on management that customer orientation causes and to use the knowledge created during the study to show how customer orientation in a competitive sports club could look. Realization: The study first takes the form of a literature study which emerges into a theoretic development. Above that a case study of Linköpings Hockey Club has been accomplished so that knowledge created from the literature study could be used on competitive sports clubs. Information to the case study has been gathered through interviews. Results: A development of the Balanced Scorecard takes place so that the model is better adapted for customer orientated organizations and for practical use of the model. The development is based on the demands on management caused by the customer adaptation process the authors find necessary for a customer orientated organization. Thanks to usage of the developed Balanced Scorecard competitive sports clubs may improve their prerequisites for customer orientation. / Bakgrund: En förskjutning av makten på marknaden har skett till kundernas fördel vilket ställer högre krav på organisationer att vara kundinriktade för att överleva. Generellt är synen att kunder som är tillfredsställda också är lönsamma för organisationen vanlig. Trots medvetenhet om detta sambands betydelse finns egentligen ingen framstående ekonomisk teori som visar hur organisationen ska arbeta med kundanpassning och hur organisationen ska styras för att nå dit. En liknande trend går att urskilja även inom den allt mer kommersialiserade idrottsrörelsen, framförallt på elitnivå. Syfte: Syftet med studien är att anpassa det balanserade styrkortet som modell till de krav på ett styrsystem som en kundinriktad verksamhet medför samt att använda den i studien genererade kunskapen till att visa hur kundinriktningen i en elitidrottsförening kan se ut. Genomförande: Studien bygger på en litteraturstudie som mynnar ut i en teoriutveckling. Därutöver har en fallstudie av Linköpings Hockey Club genomförts för att kunna tillämpa kunskap från litteraturstudien på elitidrottsföreningar. Information till fallstudien har samlats in genom intervjuer. Resultat: En utveckling av det balanserade styrkortet har utförts för att modellen ska vara bättre anpassad till kundinriktade organisationer och för att förenkla ett praktiskt användande av modellen. Utvecklingen grundas på de krav som uppstår genom den kundanpassningsprocess vi anser vara nödvändig för en kundinriktad organisation. Elitidrottsföreningar kan genom tillämpning av utvecklingen av det balanserade styrkortet få bättre förutsättningar att agera kundinriktat.

Cette étude exploratoire vise essentiellement à identifier les principaux facteurs psychologiques des gardiens de but au hockey ayant connu du succès. Plus précisément, cette étude nous a permis d’approfondir le sujet à l’aide d’entrevues individuelles semi-dirigées menées auprès de sept gardiens de but et huit entraîneurs des gardiens de but issus de la Ligue de hockey junior majeur du Québec (LHJMQ). Nous avons ensuite comparé les réponses de ces deux groupes d’experts dans le domaine afin de dresser un portrait précis de l’aspect mental entourant cette position au hockey. Nos résultats démontrent que les mêmes facteurs psychologiques majeurs ressortent du discours des gardiens de but et de celui de leurs entraîneurs. Il a ainsi été possible d’identifier neuf attributs psychologiques prédominants provenant des discours de chacune des parties. Plus précisément, ces neuf facteurs psychologiques reliés à l’atteinte d’une performance athlétique hors pair seraient les traits de personnalité, la résilience, le niveau de confiance, la passion, l’état d’esprit optimal, l’éthique au quotidien, un niveau de concentration optimal, la relativisation des événements et le contrôle des émotions. De manière générale, nos résultats vont dans le même sens que les conclusions tirées des autres études sur les différents aspects mentaux des athlètes de niveau élite. Toutefois, on observe un manque de données scientifiques en ce qui a trait à la psychologie du sport chez les gardiens de but au hockey. Cette étude constitue donc un premier développement dans l’identification des atouts psychologiques influençant la performance des gardiens de but au hockey. / The purpose of this exploratory study was to identify the major mental skills used by successful hockey goaltenders. In-depth semi-structured interviews were conducted with seven goaltenders and eight goaltender coaches from the Quebec Major Hockey League (QMJHL) to be able to get a better knowledge on the topic. Afterwards, we were able to compare the data from the goaltenders and their coaches in order to get a precise picture of the mental characteristics associated with goaltenders in hockey. Our results demonstrate that the same major psychological factors would be identified by the selected athletes and their coaches. It was therefore possible to identify nine psychological attributes from the answers of both parties. More precisely, the nine psychological attributes related to hockey goaltender’s performance are personality traits, resiliency, confidence level, passion, mental readiness, work ethic, optimal concentration level, put into perspective events and emotion control. From a general perspective, our results are consistent with results from other research on the mental aspects of elite athletes. On a more narrow perspective though, we can clearly observe a lack of scientific evidences on the topic of sport psychology related to hockey goaltenders. This study therefore becomes an important first step in the identification of the performance psychological attributes related to the position of goaltending in hockey.

This study investigated how active female hockey players at the high school, university/college, and national/elite levels perceive that the skills acquired in sport transfer to another career or other facets of their lives. One hundred and seventeen athletes were surveyed. The Transferable Skills Survey was comprised of four parts. Athletes provided responses that included general information, identity, career transition, and transferable skills. The findings indicate that there is a need for psychologists to be involved in the athletic career transition and that the best way to help female hockey players represented in this study may be to teach their parents the skills to assist their daughters through the career transition. Further, the findings reveal that transferable skills aid in successful career transition out of sport. / 142 leaves ; 29 cm. --

Le nationalisme est souvent présenté comme étant civique ou ethnique. En réalité, toute nation se définit avant tout par sa culture. Les États, le plus souvent composés de deux ou plusieurs nations, sont le théâtre permanent d'une guerre culturelle. Inspiré par le cadre théorique défini par le post-structuralisme et le post-colonialisme, l’objectif de la recherche est de montrer que le sport en tant qu’agent culturel actif a historiquement été instrumentalisé pour alimenter la guerre culturelle au sein des États. L'analyse critique des différents écrits académiques touchant au Canadien de Montréal montre comment la guerre culturelle s’est déployée sur le territoire du Québec à travers les pratiques discursives qui ont sculpté les représentations symboliques de cette équipe de hockey. / The theory of nationalism is often delineated by its civic or ethnic counterparts. In fact, every nation is defined by its culture. Therefore, the state is permanently under siege in a culture war of the nations. The aim of this research is to show in a historical perspective how sport as a cultural agent can be instrumentalised in the conduct of the culture war. Critical analysis of the discursive practices surrounding the hockey club Montreal Canadiens show how the culture war took place on the territory of Québec. Post- structuralism and post-colonialism are used as a theoretical framework.