Made available in DSpace on 2015-04-16T15:23:34Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 5040342 bytes, checksum: 3ac55305b38c35bf6f859fa4deddd330 (MD5) Previous issue date: 2014-02-28 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Presents a focused study on aspects related e-Accessibility and Information Architecture (AI) for Web contained in online catalogs, also known as Online Public Access Catalogue (OPAC). The objective is to evaluate whether international accessibility guidelines and assumptions of AI are being contemplated. From the bibliographical project, resting on the exploratory and descriptive methods, we chose the case study as a research strategy. The analyzed sample is in the OPAC of the Management Academic Activities System (SIGAA) of the Federal University of Paraiba (UFPB). Involves the combination of qualitative and quantitative approaches, respectively, based on the verbal assessment of blind students with the OPAC and the automatic analysis of Web Accessibility. With the combination of scientific methods tool, carried out a triangulation between methods or intermethods capable to bring the holistic result expected for the phenomenon under study. It was concluded that the OPAC system SIGAA specifically UFPB, needs to pass through reformulations that meet international accessibility guidelines for Web, since it doesn t pass in the test battery with minimum level recommended by WCAG 2.0 document and in many respects was rated unfavorably by the research participants. Regarding the assumptions of AI for the Web that are contained in the OPAC , assessing that need to be better implemented in the environment , given that many participants found it difficult to interact with the OPAC as a result of informational complexity. / Apresenta um estudo focado nos aspectos relacionados a e-Acessibilidade e a Arquitetura da Informação (AI) para Web contidos em catálogos on-line, também conhecidos como Online Public Access Catalogue (OPAC). O objetivo é avaliar se as recomendações internacionais de acessibilidade e os pressupostos da AI estão sendo contemplados. A partir do empreendimento bibliográfico, repousando sobre os métodos exploratório e descritivo, optou-se pelo estudo de caso como estratégia de pesquisa. A amostra avaliada trata-se do OPAC do Sistema de Gestão de Atividades Acadêmicas (SIGAA) da Universidade Federal da Paraíba (UFPB). Envolve a combinação das abordagens qualitativa e quantitativa, respectivamente, partindo da avaliação verbal de universitários cegos com o OPAC e, da análise automática com ferramenta de acessibilidade Web. Com a combinação de métodos científicos, realiza-se uma triangulação entre métodos ou intermétodos, capaz de trazer o resultado holístico que se espera para o fenômeno em estudo. Conclui-se que o OPAC do sistema SIGAA, especificamente, da UFPB, necessita passar por reformulações que atendam as diretrizes internacionais de acessibilidade para Web, pois não passa na bateria de testes com nível mínimo recomendado pelo documento WCAG 2.0 e, em diversos aspectos foi avaliado de forma desfavorável pelos participantes da pesquisa. Com relação aos pressupostos da AI para Web que estão contidos no OPAC, avalia-se que carecem ser melhor implementados no ambiente, tendo em vista que os participantes encontraram inúmeras dificuldades para interagir com o OPAC em decorrência da complexidade informacional.

Verifica como as Instituições oficiais de informação estatística lidam com a disseminação numa nova mídia, observando de que maneira disponibilizam suas informações na Web, investigando o tratamento, a disponibilização e o acesso dado às informações nos sites estatísticos, estabelecendo relações entre a forma de estruturação dessas informações, a navegação dos sites e o uso das ferramentas da linguagem da Web para criar os contextos de entendimento da informação estatística. Observa em que medida as interfaces criadas nos sites estatísticos garantem a circulação da informação pelos diversos segmentos do público usuário, a partir do conceito de Espiral da Cultura Científica proposto por Vogt (2003) e tem como objetivo verificar, supondo a cultura para a ciência, como as informações veiculadas alcançam os atores envolvidos no processo de circulação da informação. Foram considerados os sites de instituições oficiais governamentais, nacionais e internacionais, responsáveis ou participantes de sistemas nacionais de estatísticas demográficas e socioeconômicas, dentre os quais, três foram selecionados: IBGE Instituto Brasileiro de Geografia e Estatística (Brasil), INE Instituto Nacional de Estatística (Portugal) e INEGI Instituto Nacional de Estadística, Geografia e Informática (México). Pela observação, pudemos perceber que a Web dispõe de recursos únicos para a difusão e divulgação do conhecimento científico, sendo instrumento de grande valia na sua disseminação. Exemplos interessantes foram encontrados nos sites observados, destancando-se os recursos de contextualização dos dados, o uso da linguagem e de ícones significativos e a associação das informações por meio de links. / It verifies how the official Institutions of statistics information deal with the dissemination in a new media, observing how they show the information on the WEB. The treatment, the dissemination form / way and the access to the information to statistical sites are analyzed to establish relations between the information structures form, the language form, the site navigation and the use of Web tools to create the contexts of agreement of the information. Remark how the new interfaces created on the statistical sites guarantee the information dissemination for the diverse segments of the public use, from the Vogts concept (2003) in Spiral of the Scientific Culture, and has as objective to verify, assuming the culture for science, how the propagated information reach the involved actors on the statistical information dissemination process The governmental official institutions Web sites, nationals or internationals, responsible or participant of national systems of demographic and social-economics statisticians had been considered which we select: the (IBGE) Brazilian Institute of Geography and Statistics site ( Brazil), the (INE) National Statistics Institute site (Portugal) and the (INEGI) National Institute of Statistics, Geography and Computer Science (Mexico). For the comment, we even could notice that Web makes use of only resources for the diffusion and spreading of the scientific knowledge, however much of the diffusion and the spreading mainly demands the comment of the language questions. Interesting examples had been found in the observed sites, detaching the resources of the data context, the use of the language and significant icons and the association of the information by links.

Nos últimos tempos, um dos aspectos da tecnologia de informação (TI) que tem recebido destaque é o da arquitetura de TI, entendida como o conjunto de políticas e escolhas técnicas de padronização e integração para viabilizar as estratégias de negócios da empresa. Esta pesquisa tem como objetivo analisar o processo de gestão e examinar as influências sobre as decisões de arquitetura de TI sob as lentes da teoria institucional e da teoria da escolha estratégica através de estudos de casos comparados. A influência institucional pode ser proveniente de uma ação externa ou de algo interno à organização, enquanto a influência estratégica está relacionada com a ação voluntária dos gestores. O caso de uma empresa de grande porte, que possui maior formalização de suas políticas, foi comparado com outra de médio porte, que está em um estágio de maturidade de arquitetura menos avançado. As duas organizações, apesar de haver diferenças em relação ao uso da arquitetura de TI, apresentaram resultados semelhantes relacionados à atuação dessas duas influências. Ambas as influências agem em conjunto, a estratégica foi a mais mencionada pelos entrevistados e a institucional apareceu pontualmente em alguns tipos de decisões. / Recently, information technology (IT) architecture has been in the spotlight as it is considered a set of policies and technical choices that reflects integration and standardization requirements for assisting enterprise business strategies. The aim of this study is to analyze its management and to examine the influences on IT architecture decisions by viewing it through the lens of institutional theory and strategic choice theory using case study methodology. Institutional influence can be the result of an external action or the output of something embedded within the formal organizational structure whereas strategic influence is related to voluntary behavior of managers. A large company with extensive internal policy formalization was compared to a midsize company with a less mature architecture level. In spite of their differences in architecture purposes, similar findings appeared in both organizations. These two types of influences act together. The strategic ones are more mentioned during interviews whereas the institutional ones appear in specific decisions types.

A pesquisa explora a intersecção entre o design de informação e os estudos acerca do fenômeno urbano, considerando o avanço recente das tecnologias voltadas à representação e as possibilidades que trazem à comunicação visual. É proposta uma introdução ao tema da cidade, abordada tanto de uma perspectiva macro, que busca embasamento nas ciências, quanto do ponto de vista da experiência urbana de seus usuários. Em seguida, são investigadas as possibilidades do design de informação nesse contexto, por meio de uma revisão bibliográfica da teoria relacionada ao tema e da análise de projetos e iniciativas que buscam aproximar, por meio do design e do uso de ambientes virtuais, conjuntos de dados e informações da cognição humana. Com relação às tecnologias, são investigadas ferramentas de representação da informação urbana, envolvendo visualização de dados, interação humano-computador e navegação por ambientes tridimensionais. Em um paralelo com a arquitetura, são observadas formas como a informação tem sido espacializada em ambientes físicos e virtuais. Por fim, o trabalho propõe investigações práticas, de modo a explorar particularidades de algumas das ferramentas disponíveis, e pondera sobre a atuação do designer na representação da informação urbana à luz das questões estudadas. / This research explores the intersection between information design and studies on urban phenomena, considering the recent developments in technologies of representation and possibilities that they bring to visual comunication. An introduction to the theme of the city is proposed, viewed both from a macro perspective, that seeks grounding in science, and from the perspective of the user experience. Then, are investigated the possibilities of information design in this context, trough a literature review of the theme and analysis of information design projects that seek to approach urban issues and human cognition. With regard to digital technologies, the representation of urban information evolving automatized data visualization, human-computer interaction and navigation in 3D environments are investigated. In a parallel with architecture, ways in which information has been spatialized in physical and virtual environments are observed. Lastly, the research proposes a practical investigation, to explore particularities of some available tools and to consider the role of designers on representation of urban information, taking into account the studied issues.

Vårt arbete har gått ut på att skapa två separata webbplatser. Vi har varit delaktiga i hela processerna från idéstadie till färdiga produkter. Webbplatserna vi tagit fram är Jag är fri - en kampanjhemsida åt RFSL, samt Laszlo & Tear - en presentationshemsida åt en musikduo. De två webbplatserna skiljer sig åt då vi klassar Jag är fri som samhällsnytta medan vi klassar Laszlo & Tear som underhållning. Vi såg dock en gemensam nämnare - att de skulle verka marknadsförande och att webbplatsbesökaren enkelt och tydligt skulle uppfatta syftet. Vi ville därför med vår studie undersöka hur man genom informationsarkitektur och grafisk form på ett tydligt och enkelt sätt når ut med rätt budskap och känsla. Studien resulterade i en guide som bidrar med kunskap för att utveckla enklare och mer användarvänliga webbplatser. / Our mission was to create two different web sites. We have been involved in the entire process from idéa to finished product. We have developed web sites for RFSL’s campaign called Jag är fri (eng. I am free) and the music duo Laszlo & Tear. The web sites differ from each other – Jag är fri has a social benefit and Laszlo & Tear is classified as entertainment. We saw, however, a common denominator – both sites should operate in promotional porposes and the recipient should clearly understand the purpose. We wanted to examine the best way to reach out with the right message through information architecture and graphical interface. This paper resulted in a guide that contributes knowledge of how to develop simpler more user friendly web sites.

This diploma thesis applies the principles of systemic thinking to the current web design process. It focuses on dealing with the issues related to conflicts and diversity of opinions among individual members of the team working on web design. In the theoretical part, this thesis deals with topic areas and activities relevant for modern approach to web design and the overall role of the user during the design process. In the practical part, the team responsible for web design is viewed as a soft complex system, to which Checklands soft system methodology is applied as a problem-solving tool.

This study aims to investigate how to work with sustainability in e-commerce, with a focus on making information available to the consumer as well as how this could be conceptualized. This requires a multidisciplinary approach, with domain knowledge based on environmental science and additional knowledge in information and computer science. In the time we live in now, we see an increased need to think sustainably and act for it in society. Consumption of products or services has a great impact on this and to a large extent via e-commerce today where consumers often find themselves confused in how to make a sustainable choice. We must work towards a more sustainable society and living. If we continue to utilize our planet's resources and assets without letting nature recover, we will probably end up in an unsustainable situation. Previous research shows the complexity in terms of sustainability, the definition as such but also how to assess it, a lack of regulated standards complicates the unified picture of what is actually sustainable. Creating an index or some form of standard for sustainability is not possible for us in relation to the time frame and scope of this study. An attempt to clarify what one can do with a focus on the consumer and how he or she can access information that is available or could be, is for us interesting to investigate. What made this possible was an extensive literature study to acquire the domain knowledge required to be able to understand what we needed to focus on, the literature study itself provided good insights and a good foundation as a starting point. By following a work process based on Design Science Research Methodology and with the opportunity to collaborate with an established company that works to guide consumers in e-commerce, we have been able to work in a concrete and relevant context and thus had the opportunity to test our concepts based on a literature study and data collection methods, consisting of questionnaires and interviews. Key findings from the study were that consumers wanted to know more about sustainability as well as the importance of involving the consumer in the process. Based on a literature study and the data collections, a basic data model for sustainability was developed. Companies in e-commerce should take the initiative to support sustainable online consumption. The task is difficult, but doing so could provide a competetive advantage among the companies and at the same time it contributes to a good cause.

The Internet is the main source of information for many of us, regardless of whether it is a telephone number, train timetables or information from the municipality we are looking for. The purpose of this essay has been to study navigation on municipalities’websites and how its design and structure affect users' opportunities to find important information. The results show that there are several parts of the navigation that are important to make it easy to find information. How well connected the different pages of the website are and how easily you can reach other pages on the site. A clear main navigation with well-chosen names for the different categories. A consistent word choice throughout the site and that the name of the links leads the user's thoughts on the right track. The opportunity to see where on the site you are and clearly marked links. All of these are examples of things that in our empirical study prove to be of importance to the user. / Internet är den främsta informationskällan för många av oss, oavsett om det är ett telefonnummer, tågtidtabeller eller information från kommunen vi söker. Syftet med detta examensarbete har varit att studera navigation på kommuners webbsajter och på vilket sätt dess utformning och struktur påverkar användarnas möjligheter att hitta viktig information. Resultatet visar att det finns flera delar i navigationen som har betydelse för att det ska vara lätt att hitta information. Hur väl sammankopplade webbsajtens olika sidor är och hur lätt man kan nå övriga sidor på sajten. En tydlig huvudnavigation med väl valda namn på de olika kategorierna. Ett konsekvent ordval inom hela sajten och att länkarnas namn leder användarens tankar på rätt spår. Möjligheten att se var på sajten man befinner sig och tydligt markerade länkar. Alla dessa är exempel på sådant som i vår empiriska studie visat sig vara av betydelse för användaren.

Тема магистерской диссертации: Организация системы сбора входящих потоков информации на производственном предприятии. Магистерская диссертация выполнена на 74 страницах, содержит 1 таблицу, 36 рисунка, 61 использованных источников. Актуальность темы обусловлена растущим количеством информации в организации, в том числе информации о клиентах, которую необходимо обрабатывать, систематизировать, и хранить, а обработка информации является очень трудоемким процессом для сотрудников, которые работают с клиентами. Целью работы является разработка архитектуры информации и методологии систематизации обработки клиентской информации на предприятии. Задачами работы являются:  изучение теоретических вопросов предмета работы;  сбор данных об объекте и разработка модели архитектуры информации;  написание методологии;  обоснование эффективности. Объектом написания выпускной квалификационной работы был выбран «Бобровский Экспериментальный Завод». Предметом выпускной квалификационной работы является система обработки входящей информации от клиента в организации. В первой главе освещается проблематика обработки информации на крупных предприятиях, имеющих автоматизации по отделам. Так же рассматривается теория архитектуры информации. Во второй главе проведана работа над выявлением узких мест в процессе обработки информации. Разработана концептуальная модель архитектуры информации, показаны возможности развития информационной системы на основе архитектуры информации. Третья глава посвящена изучению предприятия. В главе описана полная модель предприятия, показан основной процесс сбора информации. Создана модель информации, как она есть. Результаты работы: практическим результатом работы стала разработанная концепция модели архитектуры информации, интеграция двух систем, 1С и Битрикс24, а также частично внедрение полностью автоматической обработки клиентской информации из таких источников как сайт, и портал SuplBiz. / Theme of the master's thesis: The organization of the collection of incoming information flows at a manufacturing enterprise. The master's thesis is executed on 74 pages, contains 1 table, 36 figures, 61 sources used. The relevance of the topic is due to the growing amount of information in the organization, including information about customers, which needs to be processed, systematized, and stored, and information processing is a very laborious process for employees who work with clients. The aim of the work is to develop an information architecture and methodology for systematizing the processing of client information in the enterprise. The tasks of the work are:  study of the theoretical issues of the subject of work;  collection of data on the object and development of an information architecture model;  Writing a methodology;  Justification of effectiveness. The object of writing the final qualifying work was chosen "Bobrovsky Experimental Plant". The subject of final qualifying work is the system for processing incoming information from the client in the organization. The first chapter highlights the problem of processing information at large enterprises that have automation by department. The theory of information architecture is also considered. In the second chapter, work was done to identify bottlenecks in the processing of information. The conceptual model of the information architecture is developed, the possibilities of the information system development on the basis of the information architecture are shown. The third chapter is devoted to the study of the enterprise. The chapter describes the full model of the enterprise, shows the main process of collecting information. A model of information is created, as it is. The results of the work: the practical result of the work was the developed concept of the information architecture model, the integration of two systems, 1C and Bitrix24, as well as partly the implementation of completely automatic processing of client information from sources such as the site, and the SuplBiz portal.

Applicant Tracking Systems (ATS) help the recruiter keep track of all candidates and applications for a job. However, there is a large amount of information regarding candidates and their applications. Therefore, the interface that displays a candidate profile needs to be designed to help the recruiter manage all candidates in an efficient way. In this thesis, a user-centered design approach to designing a candidate profile was applied. User research consisted of contextual inquiries and content analysis of user reviews, to understand what activities and information are relevant for the recruiter throughout the recruitment process. The contextual inquiries focused on how recruiters screen an application, and the activities tied to an interview with a candidate. User needs were defined, and wireframes of the design were created and tested by users. Finally, a hi-fi design was created based on the usability test feedback, and a conclusion with recommendations for designing a candidate profile in an ATS. The result from the user research revealed that many recruiters have their own way of working with the recruitment process, leading to one of the recommendations for designing an ATS being to let the users customize parts of the candidate profile. Additionally, some recruiters use ranking or scoring of a candidate, while others do not. For those recruiters that use scoring, the score should be based on the job application and not stick to the candidate if they apply for another role. The results also revealed that reducing clutter, unnecessary information, and scrolling in the candidate profile was requested by users. Right before an interview was held, the recruiters needed to remind themselves who the candidate was. Additionally, the recruiters had candidate-specific questions to ask during the interview. This finding led to another recommendation for designing an ATS, to have a feature to let the user highlight interesting parts in the application. Future research could focus on which scales (linear or non-linear) a recruiter could best use to assess a candidate, based on the impression gathered either when screening an application or after an interview. Another area to further research is more reliable data on what candidate information is prioritized by the recruiter. / Rekryteringssystem hjälper rekryteraren att hålla koll på alla kandidater för ett jobb. Det finns däremot mycket information om kandidaternas ansökan. Designen av gränssnittet bör därmed utformas för att göra det effektivt för rekryteraren att hantera alla kandidater. I denna examensuppsats har en användarcentrerad design applicerats för att designa en kandidatprofil i ett rekryteringssystem. Användarundersökningar skedde i form av en kontextuell undersökning samt informationsanalys av användarrecensioner, för att förstå vilka aktiviteter samt vilken information som är relevant i de olika stadierna av rekryteringsprocessen för en rekryterare. Den kontextuella undersökningen fokuserade på hur rekryterare går igenom en ansökan, samt aktiviteterna relaterade till en intervju med en kandidat. Användarbehov definierades och enklare prototyper med fokus på struktur skapades och testades av användare. Slutligen skapades en designad prototyp av kandidatprofilen baserat på resultat från användartesterna, samt rekommendationer för hur en kandidatprofil kan utformas. Resultatet från användarundersökningarna visade att många rekryterare har ett eget sätt att hantera ansökningar och kandidater på. Detta ledde till att en av de rekommendationerna var att låta användaren anpassa delar av kandidatprofilen. Vissa rekryterare använder betygsättning för kandidater, medan andra inte gör det. För de som använder betygsättning, ska denna betygsättning vara baserat på det specifika jobbet, och inte för kandidaten som helhet. Resultaten visade också att det är uppskattat av användare att minska på onödig information presenterad till användaren och att inte vara tvungen att rulla långt ner på skärmen för att hitta det man söker. Precis innan intervjun, var många rekryterare tvungna att snabbt gå igenom ansökan igen, för att färska upp minnet. Dessutom hade rekryterarna kandidat-specifika frågor de ville ställe under intervjun. Detta resultat ledde till att en annan rekommendation för att designa en kandidatprofil är att erbjuda ett sätt att markera och kommentera på intressanta delar i en ansökan. Framtida arbeten kan fokusera på vilka olika typer av skalor (linjär eller olinjär) som en rekryterare kan visa sitt intryck av en kandidat, samt mer utförlig undersökning kring vilken specifik information om en kandidat som en rekryterare vill se först.