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Актуальность темы заключается в том, что сети сервисных центров сталкиваются с проблемой нехватки квалифицированных сотрудников и не стандартизированного процесса обучения. Особенно это затрагивает сотрудников, занимающихся ремонтом и обслуживанием цифровой техники. Обучение младших мастеров осуществляется старшими мастерами, которые имеют различные подходы и методы обучения. Однако, из-за их непосредственной занятости ремонтом, обучение становится неполным и прерывистым. Кроме того, отсутствует система отслеживания прогресса и текущих навыков сотрудников. Управляющим филиалов необходимо иметь полное представление о кадровых ресурсах, чтобы эффективно планировать работы и задействовать сотрудников. Объектом исследования является управление персоналом в сервисных центрах. Предметом исследования является изучение системы управления обучением и учета профессиональных навыков сотрудников в сервисных центрах. Новизна данной работы заключается в нахождении алгоритмического и программного решения задачи обучения персонала, позволяющего сократить трудозатраты. / The relevance of the topic lies in the fact that service center networks are faced with the problem of a lack of qualified employees and a non-standardized learning process. This especially affects employees involved in the repair and maintenance of digital equipment. The training of junior masters is carried out by senior masters who have different approaches and teaching methods. However, due to their direct employment with repairs, training becomes incomplete and intermittent. In addition, there is no system for tracking the progress and current skills of employees. Branch managers need to have a complete understanding of human resources in order to effectively plan work and engage employees. The object of research is personnel management in service centers. The subject of the research is the study of the training management system and accounting for the professional skills of employees in service centers. The novelty of this work lies in finding an algorithmic and software solution to the problem of personnel training, which makes it possible to reduce labor costs.

Learning Management Systems (LMSs) have been an essential part of the e-Learning ecosystem since the 1990s. LMSs have been developed and widely adopted by higher education institutions around the world. Despite the instructional and financial benefits of using LMSs, the adoption and diffusion of LMSs by faculty members continues to be challenging in higher education institutions, and particularly in developing countries. The purpose of this study is to determine the factors influencing the adoption of learning management systems (LMSs) by faculty members in Saudi Arabian higher education. The study employed a mixed method approach and applied the Unified Theory of Acceptance and Use of Technology (UTAUT) to explore these factors. Specifically, the study aims to determine the extent at which Performance Expectancy (PE), Effort Expectancy (EE), Facilitating Conditions (FC), and Social Norms (SN) influence faculty members' Behavioral Intention (BI) to adopt the Blackboard LMS. It also examines the moderating roles of age, gender, experience, perceived voluntariness, and computer self-efficacy on Performance Expectancy (PE), Effort Expectancy (EE), Social Norms (SN), and Facilitating Conditions (FC). The results of the study revealed a strong and positive correlation between performance expectancy and behavioral intention for Blackboard usage. The study also found Effort Expectancy, Facilitating Conditions, and Social Norms to be significant predictors of Behavioral Intention for Blackboard usage. Additionally, the findings show no moderation effects of age, gender, perceived voluntariness, and computer self-efficacy on Performance Expectancy, Effort Expectancy, Social Norms, and Facilitating Conditions. Experience was found to have a moderation effect on the relationship between Social Norms and Behavioral Intention. / Doctor of Philosophy / Learning Management Systems (LMSs) have been an essential part of the Electronic-Learning ecosystem since the 1990s. LMSs have been developed and widely adopted by higher education institutions around the world. Despite the instructional and financial benefits of using LMSs, the usage rate of LMSs by faculty members continues to be challenging in higher education institutions, and particularly in developing countries. The purpose of this study is to determine the factors influencing the usage of learning management systems (LMSs) by faculty members in Saudi Arabian higher education. The study employed a mixed method approach and applied the Unified Theory of Acceptance and Use of Technology (UTAUT) to explore these factors. Specifically, the study aims to determine the extent at which Performance Expectancy (PE), Effort Expectancy (EE), Facilitating Conditions (FC), and Social Norms (SN) influence faculty members' Behavioral Intention (BI) to adopt the Blackboard LMS. It also examines the moderating roles of age, gender, experience, perceived voluntariness, and computer self-efficacy on Performance Expectancy (PE), Effort Expectancy (EE), Social Norms (SN), and Facilitating Conditions (FC). The results of the study revealed a strong and positive correlation between performance expectancy and behavioral intention for Blackboard usage. The study also found Effort Expectancy, Facilitating Conditions, and Social Norms to be strong predictors of Behavioral Intention for Blackboard usage.

The main focus of this study is to determine if systems development methodologies are being utilised in the development of electronic learning systems in South Africa and if these methodologies are being applied effectively. Essentially this study can be viewed as exploratory research, utilising a conceptual research model to investigate the relationships between the constructs and measurements. Electronic learning, or e-learning, is being employed to educate millions of learners, students and employees around the world and it is a critical component of modern educational systems. E-learning systems, or learning management systems, as it is known in the field, sit at the heart of these educational systems and are used to systematically deliver on-line content and facilitate the learning experience around that content. There is still much confusion and misconceptions surrounding e-learning and learning management systems abound. This study will try and clarify some of these misconceptions. In e-learning systems, the effective use of information systems is especially relevant as it is used to educate the minds of the future. To ensure that e-learning systems of outstanding quality are being developed, it is therefore crucial that systems development methodologies are being used as they can have a significant impact on the development process. There is a dearth of empirical research available on the use and effectiveness of systems development methodologies in South Africa. This study aims, amongst other things to make a contribution to the availability of empirical results. By empirically evaluating the conceptual research model, utilising a survey as the main research method and statistically analysing the dataset, meaningful results were obtained. This study gave some insights into how learning management system procurement and development is being done in South Africa and revealed that the use of open-source systems currently exceeds the use of proprietary systems. The results of the research showed that systems development methodologies (e.g. Object-Oriented Analysis and Rapid Application Development) are being used effectively in the development of e-learning systems. Strong relationships exist between many of the systems development methodology factors identified (e.g. performance expectancy and the perceived support of the methodology) and the quality and productivity of the development process. This in turn has a strong influence on the impact systems development methodologies have on the quality of learning management systems. / MCom (Computer Science & Information Systems), North-West University, Potchefstroom Campus, 2014

The main focus of this study is to determine if systems development methodologies are being utilised in the development of electronic learning systems in South Africa and if these methodologies are being applied effectively. Essentially this study can be viewed as exploratory research, utilising a conceptual research model to investigate the relationships between the constructs and measurements. Electronic learning, or e-learning, is being employed to educate millions of learners, students and employees around the world and it is a critical component of modern educational systems. E-learning systems, or learning management systems, as it is known in the field, sit at the heart of these educational systems and are used to systematically deliver on-line content and facilitate the learning experience around that content. There is still much confusion and misconceptions surrounding e-learning and learning management systems abound. This study will try and clarify some of these misconceptions. In e-learning systems, the effective use of information systems is especially relevant as it is used to educate the minds of the future. To ensure that e-learning systems of outstanding quality are being developed, it is therefore crucial that systems development methodologies are being used as they can have a significant impact on the development process. There is a dearth of empirical research available on the use and effectiveness of systems development methodologies in South Africa. This study aims, amongst other things to make a contribution to the availability of empirical results. By empirically evaluating the conceptual research model, utilising a survey as the main research method and statistically analysing the dataset, meaningful results were obtained. This study gave some insights into how learning management system procurement and development is being done in South Africa and revealed that the use of open-source systems currently exceeds the use of proprietary systems. The results of the research showed that systems development methodologies (e.g. Object-Oriented Analysis and Rapid Application Development) are being used effectively in the development of e-learning systems. Strong relationships exist between many of the systems development methodology factors identified (e.g. performance expectancy and the perceived support of the methodology) and the quality and productivity of the development process. This in turn has a strong influence on the impact systems development methodologies have on the quality of learning management systems. / MCom (Computer Science & Information Systems), North-West University, Potchefstroom Campus, 2014

Thesis (MPhil (Modern Foreign Languages))--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: The decline in the Grade 12 pass rate in South Africa has been a cause for widespread concern. While this decline in is the result of the interplay of many factors, one of them is undoubtedly that teachers and pupils often find themselves in situations where they do not have access to adequate resources. This study is a formative evaluation of material that was created with the Moodle learning management system, in order to provide teachers and learners with resources that can be made readily available online. These resources are accessible from computers and cellular phones with internet connectivity. The resources not only provide content, but also learning activities that can be used either by individual learners, or with a teacher in a classroom environment. In the absence of a teacher, the activities could also provide meaningful feedback to aid learners in the learning process. Two courses were created in the Moodle Learning Management System that cover work prescribed for Grade 12, English First Additional Language for the period 2009 to 2010; namely the prescribed short stories and the play, Nothing But The Truth by John Kani. A number of activities are evaluated according to usage and feedback that they provide. The outcome of the study is that it is possible to provide learners with online learning materials which will enable them to prepare thoroughly for the final examinations. / AFRIKAANSE OPSOMMING: Die daling in die Graad 12 slaagsyfer veroorsaak kommer in baie geledere. Alhoewel hierdie daling die gevolg kan wees van baie faktore, is een van die redes dat onderwysers en leerlinge hulle dikwels in 'n situasie bevind waar hulle nie die nodige toegang tot die nodige leermateriaal het nie. Hierdie studie doen ‘n formatiewe evaluering van die leerprogram wat ontwerp is met behulp van Moodle, 'n leerbeheerstelsel, om onderwysers en leerders van die nodige leermateriaal te voorsien. Die leermateriaal is toeganklik vanaf beide ‘n rekenaar en 'n selfoon met internet toegang. Hierdie leermateriaal verskaf nie net statiese inligting nie, maar bevat leeraktiwiteite wat deur leerders op hulle eie gebruik kan word, of saam met 'n onderwyser in 'n klaskamer. In die afwesigheid van 'n onderwyser kan die leermateriaal ook die nodige terugvoering verskaf, sodat dit leerders kan help in die leerproses. Twee kursusse is ontwerp as deel van 'n Moodle stelsel wat van die voorgeskrewe werk dek vir Graad 12, Engels Eerste Addisionele Taal vir die tydperk 2009 tot 2010; naamlik die voorgeskrewe kortverhale en die verhoogstuk, Nothing But The Truth, deur John Kani. 'n Aantal aktwiteite word evalueer ten opsigte van die gebruik en ook die terugvoering wat dit voorsien. Die resultate van die studie is dat dit wel moontlik is om voldoende studie materiaal aan Graad 12’s besikbaar te stel wat hulle kan gebruik om voor te berei vir die eindeksamen.

Avec la place prépondérante qu’occupent les technologies de l’information et de la communication (TIC) en éducation, nous avons cherché lors de cette étude à comprendre le processus d’adoption d’une innovation pédagogique avec les TIC. Plus précisément, c’est avec un environnement numérique d’apprentissage (ENA) que le contexte d’innovation a été mis en place. Pour ce faire, un ENA a été déployé pour l’ensemble des enseignants et des élèves du secondaire d’une commission scolaire de la région de Montréal. Au préalable, les enseignants n’avaient pas accès à un ENA et la plupart n’avaient jamais été en contact, autant comme enseignant ou en tant qu’apprenant, à un ENA. Nous pouvions par conséquent considérer la situation comme étant innovante. C’est donc dans ce contexte d’innovation pédagogique avec les TIC que nous avons réalisé cette recherche. L’objectif général de la recherche avait pour but de mettre en place un prototype d’ENA afin d’identifier les facteurs qui favorisent l’adoption de l’innovation par les enseignants du secondaire puis de voir quelles sont les perceptions de l’ENA lors d’un design de fonctionnalités pédagogiques et dans quelle mesure les enseignants ont perçu les affordances. Également, cela a permis d’élaborer des principes de design pour que les enseignants puissent mieux exploiter les TIC avec l’ENA. Pour réaliser cette recherche, nous avons utilisé l’approche méthodologique Design-Based Research. Ainsi, nous avons effectué trois itérations qui comprennent chacune un cycle caractérisé par le design d’un prototype, son implémentation, sa mise à l’essai dans un contexte réel et son évaluation. L’objectif de la première itération était d’abord exploratoire. Celle-ci visait l’implémentation et l’expérimentation de l’ENA en prévision d’une diffusion large. Une entrevue de groupe et un journal de bord ont permis de documenter cette itération. Les résultats obtenus ont montré que l’ENA était pertinent pour les enseignants. Cependant, nous avons relevé qu’un ensemble d’adaptations et de modifications avaient été nécessaires avant de procéder à la diffusion large de la plateforme. Ces interventions visaient à s’assurer que l’ENA réponde le mieux possible au contexte et à la réalité des enseignants. Lors de la deuxième itération, nous avions pour objectif d’identifier avec le Technology Acceptance Model (TAM) de Davis, Bagozzi et Warshaw (1989) les facteurs qui favorisent l’adoption de l’ENA. Les résultats de cette phase nous ont montré que, d’une part, nos données s’ajustent bien avec le modèle TAM et que, d’autre part, la dimension de l’utilité est un bon prédicteur pour l’adoption de l’ENA. Pour la troisième itération, nous avons réalisé avec neuf enseignants, répartis sur deux sites, un design participatif de fonctionnalités pédagogiques. Cette démarche avait pour objectif d’analyser les perceptions des enseignants relatives à l’ENA. Cette itération a été évaluée par des entrevues semi-dirigées. L’analyse des résultats nous a permis de confirmer l’utilité de l’ENA, notamment en matière de réinvestissement des activités réalisées. Également, les enseignants ont mentionné l’importance de la formation et de l’accompagnement dans la démarche de design de fonctionnalités pédagogiques. Cette itération visait aussi à voir dans quelle mesure les affordances des TIC dans l’ENA ont été perçues. Cette démarche d’intervention consistait également à placer les enseignants en situation de perception d’affordances. Cela ne nous a cependant pas permis d’articuler une relation directe entre le design de fonctionnalités pédagogiques et sa mise en œuvre en contexte réel avec la perception explicite des affordances de l’ENA. / With the ever increasing place that information and communication technologies (ICT) occupy in education, we sought to understand the process by which teaching innovations, by means of ICT, were adopted in classrooms. More specifically, the context of innovation in this study was set up through a Leaning Management System (LMS). In order to do this, a LMS was set up for the secondary school teachers and students of a greater Montreal area school board. As a premise, teachers did not have access to LMS and the majority had never been in contact with LMS as teachers or learners. We could therefore consider this learning situation as being innovative in and of itself. Thus, it is in this innovative teaching context, using ICT, that this research was carried out. The general objective of our research was to set up a LMS prototype in order to identify the factors which support the adoption of teaching innovations by secondary school teachers. Then, we wanted to see to what extent the teacher’s perceptions of the LMS gave them the impression that the pedagogical design functions used were useful and how the affordances was perceived. This made it possible for us to determine principles of design that would allow teachers to better exploit ICT in a LMS. To carry out this research, we used the Design-Based Research methodological approach. Thus, we carried out three iterations each of which involved one cycle characterized by the design of a prototype, its implementation in an authentic setting and its evaluation. The objective of the first iteration was mainly exploratory. It aimed at the implementation and the experimentation of the LMS in preparation for a broader distribution. A group interview and logbook entries made it possible to document this iteration. The results obtained tend to show that the LMS was relevant for teachers. However, we also observed that a set of adaptations and modifications were necessary before carrying out the broader distribution of the platform. By making these interventions, we wanted to make sure that the LMS catered to the teaching context and the teachers’ reality as best as possible. In the second iteration, we used Davis, Bagozzi and Warshaw (1989) Technology Acceptance Model (TAM) to identify the factors which support the adoption of a LMS. The results of this phase indicate that, on the one hand, our data conforms well with the TAM model and that, on the other hand, the perceived usefulness dimension appears to be a good predictor of the adoption of the LMS by teachers. For the third iteration, we implemented a participatory design of teaching features process with nine teachers divided into two sites. This approach was aimed at analyzing teacher perceptions concerning the LMS. This iteration was evaluated using semi-directed interviews. Result analysis enabled us to confirm the utility of the LMS, more specifically with respect to the level of reinvestment of the activities carried out. In addition, teachers mentioned the importance of training and coaching in the design of teaching features process. In this iteration, we also wanted to see the extent to which the affordances of ICT was perceived in the LMS. This intervention process involved placing teachers in a situation of perception of affordances as well. This, however, did not allow us to articulate a direct relationship between designing teaching features and their implementation in authentic contexts with the explicit perceptions of affordances of the LMS.

A presente tese investiga o potencial de inserção das Redes de Informação Científica nos processos de ensino-aprendizagem em Ambiente Virtual de Aprendizagem (AVA) como apoio para o ensino exclusivamente a distância quanto como apoio ao ensino presencial. Como suporte a investigação, procurou-se construir panorama teórico fundamentado em estudos sobre a contribuição das TICs para o desenvolvimento e aperfeiçoamento de propostas e projetos, os desafios para usos das TICs na integração dos ambientes presenciais e virtuais de aprendizagem, no ensino em redes colaborativas de informação e no favorecimento à aprendizagem cooperativa, centrada no indivíduo e autônoma. Trata-se de uma pesquisa exploratória de caráter descritivo e aplicado. O campo de pesquisa é a Rede BVS Odontologia Brasil, composta por 17 instituições de ensino, pesquisa e extensão. Para investigar a infraestrutura e capacitação dos profissionais bibliotecários para inserção neste novo ambiente foram entrevistados diretores das bibliotecas integrantes da Rede utilizando a ferramenta Adobe Connect no período de dezembro/2014 a março/2015. A pesquisa revelou que, apesar do grande potencial para apoio à atividades de Ensino-Aprendizagem virtual no âmbito da área de conhecimento, a inserção da Rede BVS Odontologia nos ambientes virtuais de aprendizagem ainda se mostra pouco efetiva. Verificou-se que falta uma cultura de inovação, bem como um planejamento estratégico, tanto por parte das instituições como das bibliotecas, para a formulação e implementação de política de inovação relacionada a cinco aspectos fundamentais: a) a concepção de redes como um processo de ensino-aprendizagem pautado na construção e não na reprodução do conhecimento, aliada a um entendimento do potencial comunicacional dos ambientes virtuais de aprendizagem; b) o aproveitamento do potencial de inserção das redes de informação científica e a apropriação de seus aspectos fundamentais, tendo os ambientes virtuais como espaços de colaboração e autoria; c) uma visão do profissional bibliotecário que leve à construção de propostas formativas, atentando para a contribuição da perspectiva da experiência on-line como mais um canal de produção e disseminação da informação; d) a integração dos sujeitos que atuam em ambientes virtuais de aprendizagem; e) definição de políticas institucionais para ensino-aprendizagem em ambientes virtuais que sejam concebidas de forma colaborativa, considerando a necessidade de infra-estrutura e pessoal capacitado para atuação nesses novos ambientes. / The present thesis investigates the potential for insertion of Scientific Information Networks in the teaching-learning processes in the Learning Management System (LMS) as support for teaching exclusively by distance as to support for presential teaching. As support for investigation, we tried to build theoretical scenario based on studies on the contribution of ICT, for the development and improvement of proposals and projects, challenges to ICT use, in the integration of presential and virtual learning environments, in teaching in collaborative networks of information and in fostering cooperative learning, centered on the individual and autonomous. This is an exploratory research of descriptive and applied character. The research field is the VHL Network Dentistry Brazil, made up of 17 educational, research and extension institutions. To investigate the infrastructure and capacity of librarians for insertion in this new environment they were interviewed directors of Network members libraries using the Adobe Connect tool from December / 2014 to March / 2015. The research has revealed that despite the great potential for support of virtual Teaching-Learning activities in the framework of area of knowledge, the insertion of the VHL Dentistry Network in virtual learning environments also shown less effective. It was found that lack a culture of innovation as well as a strategic plan, both by institutions such as libraries, to the formulation and implementation of innovation policy related to five fundamental aspects: a) network conception as a process of teaching-learning process lined in construction and not in the reproduction of knowledge allied to an understanding of the communication potential of virtual learning environments; b) the harnessing of potential for insertion of scientific information networks and the appropriation of its fundamental aspects, having virtual environments such as collaboration spaces and authorship; c) a vision of librarian leading to the construction of proposals, to attempt to the contribution from the perspective of on-line experience as an a one more dissemination channel of information; d) the integration of subjects that act in practice on learning virtual environments; e) the definition of institutional policies for teaching-learning in virtual environments that are designed collectively.

A avaliação de trabalhos práticos de programação é uma tarefa dispendiosa. Diversas ferramentas têm sido propostas e desenvolvidas a fim de automatizar as tarefas repetitivas realizadas pelos professores na avaliação de trabalhos práticos de programação e fornecer um feedback mais rápido e adequado aos alunos. No entanto, a adição de uma nova ferramenta aumenta a sobrecarga de novas informações e ambientes que os alunos têm que lidar. De forma análoga, a ferramenta de avaliação é mais um recurso que o professor tem de configurar, manter e ensinar os alunos a utilizar. Por este motivo, vários trabalhos vêm sendo conduzidos a fim de integrar ferramentas de avaliação para trabalhos de programação em sistemas de gestão da aprendizagem (Learning Management Systems LMSs). A integração de ferramentas em LMSs promove sua adoção em disciplinas de computação, uma vez que estarão em concordância com o LMS já familiar aos alunos e professores, dispensando a necessidade de adotar, aprender e gerenciar a submissão e correção de trabalhos em um outro ambiente. No entanto, tais trabalhos consistem apenas em modelos conceituais abstratos, não propõem uma integração com vários LMSs ou não tratam certas dificuldades específicas encontradas quando integrando ferramentas de avaliação. Nessa perspectiva, este trabalho tem como objetivo o desenvolvimento da arquitetura IMPACTLE, uma solução que permite a integração de diferentes ferramentas de avaliação para trabalhos de programação em vários LMSs. A ideia é que os alunos e professores possam acessar as funcionalidades das ferramentas por meio dos LMSs em que já estão habituados, sem a necessidade de aprender a utilizar e adotar uma nova ferramenta. Protótipos da arquitetura IMPACTLE foram instanciados e experimentos foram realizados envolvendo a utilização de diferentes ferramentas de avaliação por meio de LMSs. De modo geral, observou-se que a utilização da IMPACTLE possibilita que professores e alunos realizem as tarefas relacionadas às atividades de programação de forma mais eficiente, eficaz e efetiva por meio dos LMSs. / The assessment of programming assignments is a costly task. Several tools have been proposed and developed in order to automate the repetitive tasks performed by instructors in the assessment of programming assignments and provide a faster and more adequate feedback to students. However, adding a new tool increases the overload of new information and environments that students have to deal with. Similarly, the assessment tool is one more resource that the instructor has to configure, maintain and teach students to use, spending time and effort that could be used in other pedagogical activities. For this reason, several works have been conducted to integrate assessment tools for programming assignments in learning management systems (LMSs). The integration of assessment tools into LMSs promotes their adoption in computing courses, since they will be in agreement with the LMS already familiar to students and instructors, without the need to adopt, learn and manage the submission and correction of assignments in another environment. However, these works consist only of abstract conceptual models, do not propose integration with several LMSs, or do not address certain specific difficulties faced when integrating assessment tools. In this perspective, this work aims at the proposition of the IMPACTLE architecture, a solution that allows the integration of different assessment tools for programming assignments in LMSs. The idea is that students and teachers can access the features of the tools through the LMSs they are already used to, without the need to learn how to use and adopt a new tool. Architecture prototypes were instantiated and experiments were carried out involving the use of different assessment tools through LMSs. In general, we noticed that the use of IMPACTLE enables instructors and students perform tasks related to programming activities in a more efficient, efficacious and effective way through the LMSs.

Submitted by Vanessa Nunes (vnunes@unisinos.br) on 2015-03-17T13:03:31Z No. of bitstreams: 1 000006D0.pdf: 1787043 bytes, checksum: d21b940150ba3e35174a7e68b8bb63aa (MD5) / Made available in DSpace on 2015-03-17T13:03:31Z (GMT). No. of bitstreams: 1 000006D0.pdf: 1787043 bytes, checksum: d21b940150ba3e35174a7e68b8bb63aa (MD5) Previous issue date: 2012 / Nenhuma / Os métodos de ensino tradicional dos sistemas de gerenciamento de aprendizagem (ou LMS do termo em inglês Learning Management System ) são rígidos por natureza e impõem limitações ao processo de ensino. Por terem um padrão fechado, essas ferramentas acabam prejudicando o aluno, pois o impedem de interagir com qualquer pessoa que compartilhe dos mesmos interesses que ele. Por exemplo, o aluno posta uma dúvida sobre um determinado assunto no fórum e às vezes espera dias, semanas, sem obter retorno algum. Como resultado, os conceitos de comunidade, relação e interação entre os usuários são necessários para superar essas limitações. Atualmente o Moodle não provê ferramentas que dão suporte a criação de uma rede social que consiga ser articulada pelos participantes. A proposta deste trabalho é o desenvolvimento de um software social que possibilite a criação e articulação de redes sociais online no ambiente Moodle de forma automática. A partir disso, espera-se que cada aluno possa ter o seu próprio espaço, com comunidades virtuais de prática específicas para as suas necessidades, e que ele consiga também a qualquer momento adicionar novas pessoas a essas comunidades, que estejam em qualquer lugar, ou seja, em qualquer Moodle, curso, grupo ou fórum, ampliando além da rede social, as possibilidades educacionais que somente a aprendizagem colaborativa possibilita. para as suas necessidades, e que ele consiga também a qualquer momento adicionar novas pessoas a essas comunidades, que estejam em qualquer lugar, ou seja, em qualquer Moodle, curso, grupo ou fórum, ampliando além da rede social, as possibilidades educacionais que somente a aprendizagem colaborativa possibilita. / The traditional teaching methods of the Learning Management Systems (or LMS) are rigid in nature and impose limitations on the teaching process. By having a closed pattern, these tools end up hurting the student, for preventing it from interacting with anyone who shares the same interests as him. For example, the student posts a question about a particular topic in the forum and sometimes wait days, weeks, without getting any return. As a result, the concepts of community, relationship and interaction between users are required to overcome these limitations. Currently Moodle does not provide tools that support the creation of a social network that can be articulated by the participants. The purpose of this study is to develop a social software that enables the creation and articulation of online social networking in Moodle automatically. From this, it is expected that each student can have your own space, with virtual communities of practice specific to their needs, and he can also at any time add new people to these communities, they are everywhere, that is, in any Moodle course, group or forum, extending beyond social networking, the educational possibilities that only collaborative learning provides