Global merger and acquisition (M&A) transactions exceeded $4.7 trillion in 2015, yet more than 70% of M&As fail to meet postmerger performance expectations with unsuccessful organizational integration cited as the primary source of failure. The purpose of this qualitative multiple case study was to explore organizational integration strategies some business leaders use to achieve anticipated postmerger performance and growth expectations. The study population consisted of 10 executive and midlevel business leaders in 2 privately held companies, domiciled in Arizona and Iowa, who have contributed to successful organizational integration in M&A transactions in the last 5 years. The tenets of organizational change management composed the conceptual framework for the study. Data were collected by semistructured interviews, reviews of internal documents, and publicly available information. Data were analyzed using inductive analysis to identify patterns and themes. The themes identified were organizational planning, communications, performance and growth, culture, and leadership and management. The study findings can assist business leaders in understanding the importance of organizational integration planning in the earliest phases of M&A transactions to improve M&A successes. The study findings contribute to positive social change by enhancing business leaders' knowledge to improve M&A postmerger performance, which can stabilize current employment, create new employment opportunities, and generate positive economic improvements for the broader stakeholder group.

Product innovation, a crucial source of competitive advantage, is a company’s lifeblood to thrive in global, dynamic markets. M&A enable firms to access new markets faster and acquire complementary technologies, knowledge, and resources to facilitate product innovation. Despite global disruptions such as the COVID-19 pandemic, supply chain shortages, and M&A failure rates of 70% to 90%, firms continue to invest in M&A. Scholars seek to shed light on the conditions that create and destroy value in M&A, specifically the post-acquisition integration phase. While the effects of acquisitions on customers are an underexplored field today, customer relationships are engines for insights into changing expectations that drive product innovation. Today’s economy enables customers to switch to the competition faster than ever, and on top of that, firms see changes in customer networks after acquisitions. Research discusses the antecedents and outcomes of customer orientation but overlooks the role of customers in M&A. The post-M&A integration stage is the M&A phase where the ultimate value is destroyed or created. This study focuses on customer orientation and organizational complexity and their moderating effect on the post-M&A integration and product innovation performance relationship, concentrating on 188 innovation-centered majority acquisitions. It addresses the research question: How and to what extent do (1) customer orientation and (2) organizational complexity impact the relationship between post-M&A integration and product innovation performance? With that, this research uniquely connects the well-defined constructs of product innovation performance, post-M&A integration, customer orientation, and organizational complexity, and uses a mixed-method approach to investigate the research questions and conceptual model.Quantitative study one provides evidence that post-M&A integration had a significant positive effect on product innovation performance, especially for firms with high customer orientation, which positively moderated the main effect. Organizational complexity negatively moderated the post-M&A integration-product innovation performance relationship. When organizational complexity was relatively high with mean customer orientation, the effect of post-M&A integration on product innovation performance flipped from positive to negative. Under the conditions of relatively high customer orientation with mean organizational complexity, the effect of post-M&A integration on product innovation performance flipped from negative to positive. The results indicate that post-M&A integration was positively related to product innovation performance only for organizations with low organizational complexity. To a certain extent, customer orientation helped alleviate this negative impact of organizational complexity. Overall, study one has shown that a balanced approach of customer orientation and organizational complexity would be recommended. Study one also suggests combining the, in the literature separately considered, efficiency (synergy) and stakeholder theories. The inductive, qualitative study two, conducted with 25 semi-structured interviews, provides insights into how complexity resulting from acquisitions and the relationship with customers should be effectively managed during acquisition integrations to enable product innovation. The findings suggest that acquisitions are inflection points for customers, and customer trust is a crucial influencer of customer decisions. The themes drawn from this study reveal several areas acquirers can proactively manage to impact customer trust: the acquirer’s brand, and reputation, early customer involvement, communication, familiarity with and proximity to the customer, and the responsiveness and reliability to customer inquiries. The confidence in the business partner, that their interactions are based on integrity and reliability is critical and affects the customer-acquirer relationship; even more so when the acquirer is not known to the customer of the acquired firm. While customers should have a seat at the table, the timing of their involvement is critical. Leading innovation-driven acquisition integrations with a customer-centric mindset entails change initiatives that target employees, customers, and partners of the involved firms. The effective interplay of people, agile business processes, and connected, compatible technology between organizations is the foundation for achieving the anticipated value and synergies from integrating the acquired firm into the acquirer’s business. All of that cannot be done without evaluating the impact on the external business environment. Unfavorable decisions taken earlier in the acquisition cycle contribute to challenges later, requiring mitigation plans to be able to achieve the anticipated acquisition goals. The developed management framework guides practitioners to drive product innovation with a well-orchestrated post-acquisition integration process that balances customer orientation and organizational complexity. / Business Administration/Strategic Management

CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior / A complexidade das organizaÃÃes à vista como o ponto de partida para a separaÃÃo das atividades de propriedade e controle, enquanto que a governanÃa corporativa, que promove o alinhamento de interesses entre o principal e o agente, pode ser compreendida como um meio de aperfeiÃoar os mecanismos de controle das empresas. Nesse contexto, o presente estudo tem por objetivo geral investigar a relaÃÃo entre a complexidade organizacional e das operaÃÃes e a governanÃa corporativa das companhias listadas na BM&FBovespa, à luz dos preceitos da Teoria da ContingÃncia, em que os fatores contingenciais podem influenciar as caracterÃsticas organizacionais relacionadas à estrutura e à estratÃgia das empresas (DONALDSON, 2007). Considera-se nesta pesquisa que a complexidade organizacional se refere à complexidade da estrutura e dos aspectos formais necessÃrios para inserÃÃo da empresa no mercado, e a complexidade das operaÃÃes se relaciona com o complexo conjunto dos recursos e dos processos vÃlidos para o desenvolvimento das suas atividades. Cabe destacar que esta pesquisa se justifica em razÃo dos poucos estudos encontrados na literatura nacional que relacionam as duas temÃticas bem como para que os resultados possam se tornar ponto de partida para anÃlise da estrutura das empresas e da eventual necessidade de implantaÃÃo ou melhoria de controles mais eficientes. Trata-se de pesquisa descritiva, de natureza quantitativa, reunindo uma amostra de 162 empresas listadas na BM&FBovespa. Para a anÃlise dos dados foram empregados os seguintes testes estatÃsticos: AnÃlise Fatorial, RegressÃo Linear MÃltipla, AnÃlise de CorrespondÃncia e AnÃlise de CorrelaÃÃo. Para a mensuraÃÃo da complexidade, sÃo adotadas em conjunto as variÃveis contingenciais idade, tamanho, diversificaÃÃo e internacionalizaÃÃo; e para examinar a governanÃa corporativa, utiliza-se um check-list composto por 16 itens baseado nos estudos de Silveira (2004), Silva e Leal (2005) e Lameira e Ness Jr. (2011) e nas recomendaÃÃes propostas pela ComissÃo de Valores MobiliÃrios - CVM (2002) e pelo Instituto Brasileiro de GovernanÃa Corporativa - IBGC (2009). A partir da AnÃlise Fatorial, identificou-se que a complexidade organizacional à explicada pelas variÃveis tamanho e diversificaÃÃo enquanto que a complexidade das operaÃÃes à explicada pelas variÃveis tamanho, diversificaÃÃo e internacionalizaÃÃo. Na anÃlise de RegressÃo Linear MÃltipla, constatou-se que as duas dimensÃes da complexidade, a governanÃa corporativa sofre influÃncia das variÃveis diversificaÃÃo, internacionalizaÃÃo e idade, sendo esta Ãltima uma relaÃÃo inversa. Por meio da AnÃlise de CorrespondÃncia e da AnÃlise de CorrelaÃÃo, conclui-se que, independentemente da dimensÃo em anÃlise, a complexidade se relaciona positiva e significativamente à governanÃa corporativa, isto Ã, as empresas listadas na BM&FBovespa de maior complexidade possuem maior Ãndice de governanÃa corporativa, confirmando-se a hipÃtese da pesquisa. Os resultados contribuem para aprofundar o conhecimento das temÃticas na medida em que os pressupostos da teoria contingencial sÃo confirmados e ao revelar a existÃncia de um campo em que à necessÃrio um gerenciamento da complexidade organizacional e das operaÃÃes por parte dos gestores no sentido de perceber e de aderir à mais e melhores mecanismos de controles por meio da adoÃÃo de boas prÃticas de governanÃa corporativa. / The organizational complexity is seen as starting point for the separation of property and control activities, while corporate governance, which promotes the alignment of interests between the principal and the agent, might be understood as a means to enhance business control devices. In this context, the general objective of the present study is to investigate the relation between organizational/operational complexity and corporate governance in companies listed on the BM&FBovespa, by the light of the Contingency Theory Precepts, in which contingency factors might influence the organizational characteristics related to structure and to business strategies (DONALDSON, 2007). In this research, it is considered that organizational complexity refers to the complexity of structure and of formal aspects necessary to the insertion of a company into the market. The complexity of operations is related to the complex set of resources and the valid process towards the development of activities. It is important to remember that this research justifies itself in view of the few studies putting the two themes together which can be found in national literature as well as the intention to make the studies become a starting point for the analysis of business structure and the eventual necessity to implant and improve more efficient control. It consists of a descriptive research, of quantitative nature, which puts together a sample of 162 companies listed on the BM&FBovespa. For data analysis the following statistical tests have been used: Factor Analysis, Multiple Linear Regression, Correspondence Analysis, and Correlation Analysis. For measuring complexity, age, size, diversification and internationalization were the contingency variables adopted as a set; and in order to assess corporate governance, a check list made up of 16 items based on the studies of Silveira (2004), Silva and Leal (2005) and Lameira and Ness Jr. (2011) and on recommendations proposed by the ComissÃo de Valores MobiliÃrios - CVM (2002) and by the Instituto Brasileiro de GovernanÃa Corporativa - IBGC (2009) was used. Based on Factor Analysis, it was possible to identify that organizational complexity is explained by size and diversification variables while operational complexity is explained by means of size, diversification and internationalization variables. In the Multiple Linear Analysis, it was detected that the two dimensions of complexity, corporate governance is influenced by diversification, internationalization and age variables, while the latter is an inverted relation. By means of Correspondence Analysis and Correlation Analysis, it has been concluded that, no matter what dimension is being assessed, complexity relates positively and significantly to corporate governance, that is, the most complex companies listed on the BM&FBovespa display the highest levels of corporate governance, which comes as a confirmation of the research hypothesis. Such results contribute to the acquisition of knowledge on these themes when contingency theory presuppositions get confirmed and with the revelation of the existence of a field in which it is necessary for administrators to manage organizational/operational complexity in order to perceive and adhere to more and better control devices by means of the adoption of good practices of corporate governance.

This thesis traces the history of organization from the society of Ancient Athens, through the medieval Church, the Industrial Age, and the 20th century – the latter characterized by the Bureaucratic, Administratively controlled, and Hierarchical (BAH) organization – until today’s contemporary reality of Ubiquitous Connectivity and Pervasive Proximity (UCaPP). Organizations are rarely, if ever, entirely BAH or entirely UCaPP, but do tend to have tendencies and behaviours that are more consistent with either end of a spectrum delineated by this duality. Valence Theory defines organization as being an emergent entity whose members (individuals or organizations) are connected via two or more of five valence (meaning uniting, bonding, interacting, reacting, combining) relationships. Each of these relationships – Economic, Socio-psychological, Identity, Knowledge, and Ecological – has a fungible (mercantile or tradable) aspect, and a ba-aspect that creates a space-and-place of common, tacit understanding of self-identification-in-relation, mutual sense of purpose, and volition to action. Organizations with more-BAH tendencies will emphasize the fungible valence forms, and primarily tend towards Economic valence dominance; more-UCaPP organizations tend to emphasize ba-valence forms, and are more balanced among the relative valence strengths. The empirical research investigates five organizations spanning the spectrum from über-BAH to archetypal UCaPP and discovers how BAH-organizations replace the complexity of human dynamics in social systems with the complication of machine-analogous procedures that enable structural interdependence, individual responsibility, and leader accountability. In contrast, UCaPP-organizations encourage and enable processes of continual emergence by valuing and promoting complex interactions in an environment of individual autonomy and agency, collective responsibility, and mutual accountability. The consequential differences in how each type of organization operates manifest as the methods through which organizations accommodate change, coordination, evaluation, impetus, power dynamics, sense-making, and view of people. Particular attention is paid to the respective natures of leadership, and effecting organizational transformation from one type to the other. Set in counterpoint against Zen-like, artistically constructed conversations with a thought-provoking interior sensei, the thesis offers a new foundational model of organization for the current cultural epoch that enables people to assume their responsibility in creating relationships and perceiving effects in the context of a UCaPP world.

This thesis traces the history of organization from the society of Ancient Athens, through the medieval Church, the Industrial Age, and the 20th century – the latter characterized by the Bureaucratic, Administratively controlled, and Hierarchical (BAH) organization – until today’s contemporary reality of Ubiquitous Connectivity and Pervasive Proximity (UCaPP). Organizations are rarely, if ever, entirely BAH or entirely UCaPP, but do tend to have tendencies and behaviours that are more consistent with either end of a spectrum delineated by this duality. Valence Theory defines organization as being an emergent entity whose members (individuals or organizations) are connected via two or more of five valence (meaning uniting, bonding, interacting, reacting, combining) relationships. Each of these relationships – Economic, Socio-psychological, Identity, Knowledge, and Ecological – has a fungible (mercantile or tradable) aspect, and a ba-aspect that creates a space-and-place of common, tacit understanding of self-identification-in-relation, mutual sense of purpose, and volition to action. Organizations with more-BAH tendencies will emphasize the fungible valence forms, and primarily tend towards Economic valence dominance; more-UCaPP organizations tend to emphasize ba-valence forms, and are more balanced among the relative valence strengths. The empirical research investigates five organizations spanning the spectrum from über-BAH to archetypal UCaPP and discovers how BAH-organizations replace the complexity of human dynamics in social systems with the complication of machine-analogous procedures that enable structural interdependence, individual responsibility, and leader accountability. In contrast, UCaPP-organizations encourage and enable processes of continual emergence by valuing and promoting complex interactions in an environment of individual autonomy and agency, collective responsibility, and mutual accountability. The consequential differences in how each type of organization operates manifest as the methods through which organizations accommodate change, coordination, evaluation, impetus, power dynamics, sense-making, and view of people. Particular attention is paid to the respective natures of leadership, and effecting organizational transformation from one type to the other. Set in counterpoint against Zen-like, artistically constructed conversations with a thought-provoking interior sensei, the thesis offers a new foundational model of organization for the current cultural epoch that enables people to assume their responsibility in creating relationships and perceiving effects in the context of a UCaPP world.

The aim of this research is to test the effect of different project complexities and project management competence of project managers in public sector mega engineering projects of Pakistan and their effect on project performance. This research study is applied in Pakistan. Complexities in a project are inevitable. These cannot be controlled or eliminated but one can have their better understanding to counter them resulting in better project performance.  Quantitative research techniques have been applied for this particular research study. A total of 100 questionnaires were handed out among respondents, of which 82 survey questionnaires were useful for further analysis. Hypotheses have been developed to test the effect of variables of  project management competence on project performance and subsequently the effect of Technical, Organizational and environmental complexity on project performance.   Results show that project management competence have a positive effect on project performance, like leadership, management skills, communication, ethics, honesty have a strong impact on project performance. Secondly, Technical and organizational complexity have a negative effect on project performance whereas hypothesis of environmental complexity has not supported the project performance.  Further, a number of complexities were high ranked. For instance, goals, tasks and market conditions were ranked very high with respect to their impact on project performance.  This study contributes theoretically in the field of project management and on practical level study will not only help the Practioners in the field of PM, but also helpful for project managers of mega engineering projects. On societal level this study may help the Government intuitions in formulating rules and regulations such as PM certifications that can improve the project performance.

While previous research on foreign recruitment has investigated how rebels manage to recruit from abroad, little attention has been given to the factors that regulate demand from the rebel point of view. This thesis suggests that the organizational complexity of a rebel group affects its range of personnel needs and capability of rendering recruits into military assets. By conducting a comparative case analysis of Al Qaeda in Iraq (2004-2008) and The Islamic State (2012-2016), the study finds that the variety in foreign recruits experienced by the groups in part can be explained by varying degrees of demand. While organizational complexity cannot be established as determiner for the theoretically suggested mechanisms, it does appear to be a strong predictor for both the needs and capabilities of rebels who recruit from abroad.

Projekt, och därmed projektledning, har funnits i alla tider och idag drivs projekt inom i princip alla branscher och de blir allt mer komplexa ur både ett tekniskt perspektiv och ett organisatoriskt. Denna tekniskt-organisatoriska komplexitet kommer till följd av den fjärde industriella revolutionen som vi idag står inför, där bland annat företag inom produktionsindustrin genomgår digitala transformationer som skapar nya informations- och samarbetsvägar mellan människor och maskiner, människor emellan men även maskiner emellan. Implementeringsprojekt av nya digitala system utgör ett led av en digital transformation, där ett exempel är ett produktlivscykel hanteringssystem (engelska, Product Lifecycle Management-system, PLM-system). Tekniskt- organisatoriskt komplexaprojekt ställer nya krav på projektledare implementeringen på grund av dessa nya informations- och samarbetsvägar som skapas vid implementering av denna typ av digitala system. Med bakgrund i detta har denna studie undersökt hur projektledarens roll i denna typ av tekniskt-organisatoriskt komplexa projekt skiljer sig från andra projekt. Ett ramverk med ledarskapsfaktorer för framgångsrikt ledarskap inom projekt har genom en kvalitativ undersökning applicerats på projekt där ett PLM-system implementeras, som medför en verksamhetsförändring och därmed utmaningar på både teknisk och organisatorisk nivå. Studiens resultat visar att det finns vissa skillnader i vilka faktorer som påverkar just tekniskt-organisatoriskt komplexa projekt jämfört med projekt i allmänhet. Dels har en mer flytande relation faktorerna emellan kunnat studerats, där bland annat nya relationer upptäckts mellan faktorerna. Vidare har studien även kunnat visa att det varierar vilken faktor som är speciellt viktig beroende på vilken komplexitet man utgår ifrån. Resultatet visar även på att det organisatoriska förändringsarbetet nedprioriteras, och dess roll i förhållande till det tekniska förändringsarbetet underskattas. Vilket kan bero på att implementeringen har ett tekniskt snarare än organisatoriskt syfte. / Projects, and thus project management, have always existed and are today conducted in all industry sectors with increasing complexity from both a technical and an organizational perspective. This double complexity comes as a result of the fourth industrial revolution that we are currently facing, where, among other things, companies in the production industry are undergoing digital transformations that create new information and collaboration paths between humans and machines, in between humans, but also in between machines. The project of implementing new digital systems is part of a digital transformation, one example being a Product Lifecycle Management system (PLM system). Technological-organizational complex projects brings new challenges to the role of a project manager due to the new ways of communication and collaboration that are established in the implementation of such digital systems. In light of this, this study has examined how the project manager's role in these types of technical-organizational complex projects differs from their role in other projects. A framework with leadership factors for successful leadership in projects has been applied through a qualitative study to projects where a PLM system is implemented, which entails a business change and thus challenges at both technical and organizational levels. The results of the study shows that there are some differences in the factors that affect technical-organizational complex projects compared to projects in general. The relationships between the factors were found to be more fluid than the model suggested, and among other things, new relationships were discovered between the factors. The study has also shown that the importance of factors vary depending on the adopted perspective - the technical complexity or the organizational complexity. Furthermore, the results show that the organizational change work is overlooked, and its role in relation to the technical change work is underestimated. This may be because the implementation has a technical rather than organizational purpose.

Submitted by Ernane Dantas Novaes (ernanedantas@hotmail.com) on 2018-01-13T04:16:57Z No. of bitstreams: 1 Dissertacao_ErnaneDantasNovaes_MAP-EBAPE-FGV-VFinal.pdf: 870455 bytes, checksum: 9ed4954d0ec99bd3128f9d5809ba7029 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2018-01-18T19:59:00Z (GMT) No. of bitstreams: 1 Dissertacao_ErnaneDantasNovaes_MAP-EBAPE-FGV-VFinal.pdf: 870455 bytes, checksum: 9ed4954d0ec99bd3128f9d5809ba7029 (MD5) / Made available in DSpace on 2018-01-29T17:54:32Z (GMT). No. of bitstreams: 1 Dissertacao_ErnaneDantasNovaes_MAP-EBAPE-FGV-VFinal.pdf: 870455 bytes, checksum: 9ed4954d0ec99bd3128f9d5809ba7029 (MD5) Previous issue date: 2017-11-22 / O objetivo geral é propor diretrizes visando à institucionalização do gerenciamento de projetos em uma organização com esse perfil. Em seus objetivos específicos, o trabalho pretendeu: mapear os Escritórios de Gerenciamento de Projetos existentes na Fiocruz; analisar as informações sobre como são gerenciados os projetos na Fiocruz; e, definir procedimentos padrão para o gerenciamento de projetos na Fiocruz. A abordagem deste estudo apresentou as seguintes características: dados de natureza qualitativa; caráter descritivo das variáveis; análise indutiva; e objetivos gerais da pesquisa de cunho exploratório. A coleta de informações abrangeu: revisão de literatura, mapeamento dos escritórios de projetos, condução de entrevistas semiestruturadas e pesquisa documental. Os dados coletados foram tratados com o uso da técnica de análise de conteúdo. Como resultado da análise dos dados, foram sugeridos procedimentos padrão e propostas ações visando à institucionalização do gerenciamento de projetos em uma organização pública federal complexa. A aplicabilidade da pesquisa mostra-se bastante relevante, já que, com a adoção dos procedimentos padrão e implementação das ações propostas, poderão ser obtidos ganhos como: otimização da utilização de recursos; coordenação eficiente das comunicações institucionais de projetos; adoção de cultura de registro das lições aprendidas; melhor funcionamento das instâncias colegiadas; e alcance de cultura de excelência do gerenciamento dos projetos. O gerenciamento de projetos com alto grau de institucionalização contribuirá para que a Fiocruz possa cumprir o seu papel de produzir, disseminar e compartilhar conhecimentos e tecnologias voltados para o fortalecimento e a consolidação do Sistema Único de Saúde (SUS), impactando positivamente na promoção da saúde e na qualidade de vida da população brasileira. A literatura é relativamente limitada no foco escolhido, seja pelo tema no nível teórico (proposição de ações visando à institucionalização do gerenciamento de projetos em uma instituição pública federal complexa), seja pela investigação empírica em uma organização complexa como é o caso da Fiocruz. / O objetivo geral é propor diretrizes visando à institucionalização do gerenciamento de projetos em uma organização com esse perfil. Em seus objetivos específicos, o trabalho pretendeu: mapear os Escritórios de Gerenciamento de Projetos existentes na Fiocruz; analisar as informações sobre como são gerenciados os projetos na Fiocruz; e, definir procedimentos padrão para o gerenciamento de projetos na Fiocruz. A abordagem deste estudo apresentou as seguintes características: dados de natureza qualitativa; caráter descritivo das variáveis; análise indutiva; e objetivos gerais da pesquisa de cunho exploratório. A coleta de informações abrangeu: revisão de literatura, mapeamento dos escritórios de projetos, condução de entrevistas semiestruturadas e pesquisa documental. Os dados coletados foram tratados com o uso da técnica de análise de conteúdo. Como resultado da análise dos dados, foram sugeridos procedimentos padrão e propostas ações visando à institucionalização do gerenciamento de projetos em uma organização pública federal complexa. A aplicabilidade da pesquisa mostra-se bastante relevante, já que, com a adoção dos procedimentos padrão e implementação das ações propostas, poderão ser obtidos ganhos como: otimização da utilização de recursos; coordenação eficiente das comunicações institucionais de projetos; adoção de cultura de registro das lições aprendidas; melhor funcionamento das instâncias colegiadas; e alcance de cultura de excelência do gerenciamento dos projetos. O gerenciamento de projetos com alto grau de institucionalização contribuirá para que a Fiocruz possa cumprir o seu papel de produzir, disseminar e compartilhar conhecimentos e tecnologias voltados para o fortalecimento e a consolidação do Sistema Único de Saúde (SUS), impactando positivamente na promoção da saúde e na qualidade de vida da população brasileira. A literatura é relativamente limitada no foco escolhido, seja pelo tema no nível teórico (proposição de ações visando à institucionalização do gerenciamento de projetos em uma instituição pública federal complexa), seja pela investigação empírica em uma organização complexa como é o caso da Fiocruz.

Submitted by FABIA CUNHA FERREIRA SANTOS (fabia_ferreirasantos@yahoo.com.br) on 2018-07-12T21:24:40Z No. of bitstreams: 1 Dissertacao_Fabia_Santos.pdf: 1999590 bytes, checksum: e4fc1af29cbf39f3b027d804b4035317 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2018-07-13T12:39:12Z (GMT) No. of bitstreams: 1 Dissertacao_Fabia_Santos.pdf: 1999590 bytes, checksum: e4fc1af29cbf39f3b027d804b4035317 (MD5) / Made available in DSpace on 2018-07-16T19:13:15Z (GMT). No. of bitstreams: 1 Dissertacao_Fabia_Santos.pdf: 1999590 bytes, checksum: e4fc1af29cbf39f3b027d804b4035317 (MD5) Previous issue date: 2018-06-14 / Objetivo – proposição de um modelo de gestão de mudanças organizacionais centrado em pessoas na Fiocruz, enfatizando o escopo de atuação da área de Recursos Humanos. Os objetivos específicos permeiam a análise de desafios que o cenário externo traz para o Sistema de RH da organização nos próximos anos; verificação do estágio de desenvolvimento atual da área com suas dificuldades e potencialidades internas e, por fim, a investigação quanto à relevância de implementação de um modelo institucional de gestão de mudanças organizacionais. Metodologia – optou-se pelo método do estudo de caso, pelo caráter exploratório da pesquisa de uma realidade institucional. A estratégia de investigação foi associada à técnica de “métodos mistos”, ou seja, uso de uma abordagem qualitativa e quantitativa na mesma pesquisa. Os dados coletados via questionário, que contemplou questões abertas e fechadas, foram tratados por objetivo específico com o uso de análise de conteúdo e análise estatística. Resultados – os resultados apontam para a necessidade de se propor um modelo de GMO integrado à estratégia organizacional e ao mesmo tempo, a implementação de um alinhamento do Sistema de RH por projetos e atuação da área em rede por meio dos times de mudança. Ademais, demonstram a importância da atuação de RH em todas as fases da gestão de mudanças organizacionais: planejamento, execução, verificação e sustentação da mudança. Limitações – estudo de realidade institucional pública específica e complexa, marcada por uma estrutura de descentralização administrativa conjugada com um modelo de governança participativo. Contribuições Práticas – proposição de um modelo com diversas atividades relacionadas à gestão do fator humano em mudanças organizacionais, que devem ser exercidas de acordo com a demanda e especificidade do projeto. Contribuições Sociais - avanço de novos estudos em gestão de mudanças organizacionais que contemplem a área de recursos humanos, em especial na administração pública; fortalecimento do gerenciamento de mudanças organizacionais na Fiocruz, impactando no fortalecimento do Sistema Único de Saúde (SUS) e consequentemente na melhoria na promoção da saúde da população brasileira. Originalidade – primeiro modelo que contempla uma interface entre dois arcabouços teóricos distintos: a teoria em gestão de pessoas voltada para entender os papéis da área de RH em transformações organizacionais e a teoria de gestão de mudanças alinhada à gestão de projetos. / Purpose - the proposing organizational change management model to the Fiocruz´s team, emphasizing the scope of the HR area. The specific objectives permeate the analysis of challenges that the external scenario brings to the organization's HR system in the coming years; verification of the current development stage of the area with its internal difficulties and potentials and, finally, the investigation to the relevance of implementing an institutional model of organizational change management. Design/Methodology- the method of the case study was chosen because of the exploratory character of the research of an institutional reality. The research strategy was associated with the technique of "mixed methods", that is, using a qualitative and quantitative approach in the same research. The data were collected through questionnaire with open and closed questions and processed by specific objective with the use of content analysis and statistical analysis. Findings - the results point to the need to propose an organizational change management model integrated with the organizational strategy and, at the same time, to implement the HR System alignment by project by strengthening the SRHs forum and creating of a matrix of contribution by projects. It should also include the networking of HR with other areas, from the creation of change teams. In addition, the results demonstrate the importance of HR performance in all phases of organizational change management: planning, execution, verification and sustainability of change. Research limitations - a specific and complex public institutional reality study, marked by a structure of administrative decentralization coupled with a participatory governance model. Practical implications - proposition of a model with several activities related to the management of the human factor in organizational changes that must be exercised according to the demand and specificity of the project. Social implications - advancement of new studies in management of transformations that contemplate the area of human resources, especially in the public administration; systematization of the management of organizational changes in Fiocruz, impacting on the strengthening of the Unified Health System (SUS) and consequently on the improvement in the health promotion of the Brazilian population. Originality- first model that contemplates an interface between two distinct theoretical frameworks: the theory in people management aimed at understanding the roles of the HR area in organizational transformations and the theory of change management aligned with project management.