Submitted by Neusa Fagundes (neusa.fagundes@unioeste.br) on 2018-02-27T19:46:45Z No. of bitstreams: 2 Denize_Cavichioli2017.pdf: 1971809 bytes, checksum: 759eb1ab6f38ec259b108dd87ab2c718 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-02-27T19:46:45Z (GMT). No. of bitstreams: 2 Denize_Cavichioli2017.pdf: 1971809 bytes, checksum: 759eb1ab6f38ec259b108dd87ab2c718 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-07-14 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / Cost control is an essential element for managers' decision making, efficiency and profitability within organizations. Such control is used by private sector companies seeking to achieve profitability in their products and services. In the public sector, the use of costs is at an embryonic stage, and there are many challenges to its implementation because it is relatively new. Several studies have related the issue of costs with contingency theory, which advocates the fact that efficient organizational structures vary with contextual organizational factors. Therefore, the main objective of the study was to analyze the influence of contingency factors in the implementation of the SICSP, according to the view of controllers and municipal accountants. The research was carried out by means of an explanatory research regarding the objectives, qualitative and quantitative in relation to the approach of the problem, and with regard to the procedures, a survey or a multiple case study was used. In the quantitative research, from a sample of 203 respondents and the application of a structured questionnaire, the statistical procedures of descriptive statistics, Spearman correlation and multiple linear regression were performed. In the qualitative research, two cases, composed of two prefectures of the state of Paraná, were selected, which were analyzed in depth, through observation, interview and analysis of documents. The main results point to the influence of the External Environment, Structure, Technology and Strategy factors in the implementation of the SICSP. In addition, there are no significant relationships between the contingency factors and the implementation of the SICSP. As a theoretical contribution of the study, we highlight the understanding of the contingency factors in public sector entities, highlighting gaps in the theory itself, since some factors can not be explained and, as technical/practical contributions, the limitations that the managers need to overcome. / O controle de custos é elemento essencial para a tomada de decisões dos gestores, eficiência e lucratividade dentro das organizações. Tal controle é utilizado pelas empresas do setor privado que buscam alcançar lucratividade em seus produtos e serviços. No setor público, a utilização de custos encontra-se em fase embrionária e, ainda, existem muitos desafios para a sua implantação por tratar-se de um fato relativamente novo. Vários estudos relacionaram a temática de custos com a teoria contingencial, que preconiza o fato de estruturas organizacionais eficientes variarem com fatores contextuais organizacionais. Diante disso, o estudo teve por objetivo geral analisar a influência dos fatores contingenciais na implementação do SICSP, de acordo com a visão dos controllers e contadores municipais. A pesquisa foi realizada por meio de pesquisa explicativa quanto aos objetivos, qualitativa e quantitativa em relação à abordagem do problema, e no que se refere aos procedimentos, utilizou-se de um levantamento ou survey e de estudo de caso múltiplo. Na pesquisa quantitativa, a partir de uma amostra de 203 respondentes e a aplicação de um questionário estruturado, foram realizados os procedimentos estatísticos de estatística descritiva, correlação de Spearman e regressão linear múltipla. Na pesquisa qualitativa foram selecionados dois casos, constituídos por duas prefeituras do estado do Paraná, os quais foram analisados com maior profundidade, por meio de observação, entrevista e análise de documentos. Os principais resultados encontrados apontam para a existência de influência dos fatores Ambiente Externo, Estrutura, Tecnologia e Estratégia na implementação do SICSP. Além disso, não existem relações consideráveis entre os fatores contingenciais e a implementação do SICSP. Como contribuição teórica do estudo, destaca-se o entendimento dos fatores contingenciais em entidades do setor público, evidenciando lacunas na própria teoria, visto que alguns fatores não podem ser explicados, e, como contribuições técnicas/práticas, destacam-se as limitações que os gestores públicos precisam superar.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2016-05-23T15:26:22Z No. of bitstreams: 1 cristianobonifacioferreira.pdf: 1398932 bytes, checksum: 35fc903673f2e3fd2fe420bc51595776 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-02T11:39:24Z (GMT) No. of bitstreams: 1 cristianobonifacioferreira.pdf: 1398932 bytes, checksum: 35fc903673f2e3fd2fe420bc51595776 (MD5) / Made available in DSpace on 2016-07-02T11:39:24Z (GMT). No. of bitstreams: 1 cristianobonifacioferreira.pdf: 1398932 bytes, checksum: 35fc903673f2e3fd2fe420bc51595776 (MD5) Previous issue date: 2015-08-25 / A presente dissertação foi desenvolvida no âmbito do Mestrado Profissional em Gestão e Avaliação da Educação Pública (PPGP) do Centro de Políticas Públicas e Avaliação da Educação da Universidade Federal de Juiz de Fora (CAED/UFJF). Este estudo pretendeu analisar o processo de compras da Universidade Federal de Viçosa investigando possíveis fatores geradores de falhas. Nesta instituição, os pedidos de compra são lançados em um sistema informatizado e encaminhados a um órgão responsável pela abertura dos processos de licitação e pela compra centralizada. Porém, pedidos com algum tipo de falha, muitas vezes, não são percebidos por este órgão, resultando na não efetivação da compra ou na compra de itens de qualidade inferior com preços elevados, trazendo impacto nas atividades da instituição. A partir deste cenário, chega-se à pergunta norteadora desta pesquisa: por que alguns setores da universidade obtêm êxito em suas compras e outros não? Os objetivos definidos para este estudo foram: (1) Discutir o marco legal sobre as compras públicas no Brasil e apresentar uma revisão bibliográfica sobre o tema; (2) Contextualizar a instituição que foi o objeto deste estudo e mapear o processo de compras em quatro de seus departamentos; (3) Verificar a satisfação dos setores pesquisados e do órgão responsável pelas compras com o processo de compras da instituição e (4) Propor um Plano de Ação Educacional (PAE). Para tanto, a metodologia utilizada para o desenvolvimento desta pesquisa tratou-se de um Estudo de Caso de viés qualitativo e, na pesquisa de campo, os instrumentos utilizados foram entrevistas com roteiros semiestruturados e mapeamento de processos. Na revisão bibliográfica foram consultados autores como Hermann (1999), Costa (2000), Batista e Maldonado (2008), Motta (2010) e Carvalho (2012). Diante do estudo, concluiu-se que a falta de treinamento para os servidores bem como a falta de padronização nas rotinas e as falhas de comunicação foram identificadas como as possíveis causas para as falhas existentes no processo de compras da instituição. Ficou evidente a insatisfação dos usuários com o atual sistema de compras e que os setores pesquisados adotam boas práticas para melhorar o desempenho de suas compras, porém, elas são ocultas para os demais setores. Frente a isso, o Plano de Ação apresentado propõe a adoção de procedimentos padronizados para o processo de compras da UFV e uma política institucional de treinamento para que seus servidores realizem compras. / This work was developed under the Professional Master Degree in Management and Public Education Evaluation (PPGP) of the Center for Public Policy and the Education Evaluation Center of the Federal University of Juiz de Fora (CAED/UFJF). This study aimed to analyze the purchasing process of the Federal University of Viçosa investigating possible failures of generating factors. In this institution purchase orders are released in a computerized system and directed to an organ responsible for the opening of the bidding process and for the centralized purchasing. However, applications with some kind of failure often are not perceived by this sector, resulting in non-fulfillment of the purchase or the purchase of lower quality items with high prices, bringing impact on the activities of the institution. From this scenario, one comes to the central question of this research: why some sectors of the university are successful in their purchases and others do not? The objectives defined for this study were: (1) To discuss the legal framework on public purchasing in Brazil and present a literature review on the subject; (2) To contextualize the institution that was the object of this study and map the purchasing process in four of its departments; (3) Check the satisfaction of those surveyed sectors and the organ responsible for purchasing with the purchasing process of the institution and (4) To propose an Educational Action Plan (PAE in portuguese). Therefore, the methodology used to develop this research dealt with is a case study of qualitative bias and in field research, the instruments used were semi-structured interviews and process mapping. The literature review were consulted authors such as Hermann (1999), Costa (2000), Batista and Maldonado (2008), Motta (2010) and Carvalho (2012). Based on the study, it was concluded that the lack of training for civil servants and the lack of standardization in the routines and communication failures have been identified as possible causes for flaws in the institution's purchasing process. Was evident dissatisfaction of users with the current procurement system and that the sectors surveyed adopt good practices to improve the performance of your purchases, however, they are hidden from the other sectors. Given this, the Action Plan presented proposes the adoption of standardized procedures for the UFV purchasing process and an institutional policy of training for their servers to perform purchases.

This research examined the role of facilitating agencies in promoting public-private partnerships (PPP). Bangladesh's solid waste management sector was taken as a case study. As is the case in many developing countries, municipalities in Bangladesh could not cope with rapid urbanization resulting in a large proportion of solid waste remaining uncollected. The private sector took the opportunity to fill this gap in service. They started providing house-to-house garbage collection and charging citizens for this service. Therefore, two streams of service providers-public and private-became active in the sector. In some cities the two streams remained separate without coordination. In other cities the two sectors formed partnership with support from facilitating agencies. This research investigated the roles played by the facilitating agencies. Three broad aspects were investigated: (1) necessity of facilitating agencies, (2) the role of a facilitating agency in sustainability of partnership, and (3) the role of a facilitating agency in effectiveness of partnership. Four cities were included in the study with varying degree of PPP and facilitation. Primary data were collected from public and private sector staff, elected representatives, and citizens through interview, questionnaire survey and observation. PPP is a promising mechanism for urban service delivery. This study on the role of facilitating agencies may illustrate how to achieve and sustain PPPs in developing countries.

The innovation progress for municipalities is currently going slowly. Today most of the communication, decision-making, delegation and service of process are still handled via letter mail or phone calls. Companies and municipalities are starting to comprehend this and see opportunities. With the technology that exists today it is possible to speed up the processes when citizens and municipalities comunicate with each other. By migrating from the old way of applying and filing different matters by letter mail to so-called digital e-services, the citizen can apply, complement and get info on how their matter is going directly on the web. Abou AB works with optimizing information handling for municipalities and has recently made it possible for municipalities to eliminate their tedious way of handling matters by traceable web communication. They have a vision to take this to a new level of easement to the municipalities and their citizens by offering these services in mobile phones as so-called apps. One of these contemplated services is to file error reports. The service will offer the citizen to send in a report with attached meta data such as photo and the location of the regarding matter. This will be done by the mobile phones built in hardware in form of camera and GPS. This master’s thesis will describe the work to develop a prototype for filing an error reports in mobile phones that support Android and iOS operating systems. The goal for this thesis work is to develop this prototype by means of a process tool called Kanban and investigate if the tool fits the situation properly. The situation is that two persons will work in parallel with slightly different projects. Also the quality and usability of the resulting prototype applications is asserted with qualitative evaluations that results in higher awareness of the defects and suggestions on how to reform and improve the application in a usability point of view. The actual implementation work was planned according to a slightly loose Kan- ban paradigm. Kanban is all about improvements along the way and the im- plementation phase is divided into smaller phases with sub goals and recurring process evaluations. Suggestions of improvement regarding the work processes is a result of this. A Kanban board that helps visualize the workflow is used to help team members and project owners to get a good overview of current situa- tions. Several adjustments were made throughout the project and the so-called lead times, the time it takes to complete a task, was shortened in average from the beginning of the project compared to the end of the project. Each phase in the implementation part of the thesis work resulted in different functionalities in the application. A phase was two weeks long and ended with a demo were the new functionality was demonstrated. Prior to each demo session everyone at the company where the thesis work was performed was invited. The participants in these sessions were encouraged to give feedback on what they saw to help increase the quality of the applications. The prototype applications resulted in a more easy accessible service to citizens. By cutting out the process steps that previously needed to been done on a computer the 1application contributes to the possibility of an increased democratization grade for the citizen. The investigation regarding if the Kanban process tool was a suitable aid in the implementation part of the project resulted in that it was suitable for the specific situation. By measuring both lead times and other activities that did not concern the implementation work and plot them in a diagram explained why some weeks did not have as high productivity as others. To assert the awareness and quality of the developed applications in terms of usability a so-called heuristic evaluation was performed. This qualitative eval- uation resulted in a set of usability problems. These problems were all graded into different priority to be solved and some was given suggestions on how to be solved. The main purpose with this evaluation was to find the problems and document them to possible future programmers if the prototype will go into production. The result of this evaluation has increased the usability of the application and consequently the quality.

Business modelling (BM) is being used in commercial organizations of different sizes and industries all over the world as a tool to design, structure and analyse business processes and activities. Hence, advantages of BM can be exploited by public sector institutions (PSIs) as well. Adoption of open source software (OSS) is another phenomenon that started to spread from individual and corporate users to public environment. In Europe, it was successfully done in German municipalities and Swedish police. Moreover, guidelines on OSS public procurement were developed by the group of researchers led by R. A. Ghosh on the base of EU directives on software management. The aim of the current study is to combine two mentioned above tools (BM and OSS adoption) in one practical approach that could be used by municipalities. The main reason for doing this is obvious lack of findings in both theoretical and practical aspects though the subject is being broadly discussed and promoted. The overall purpose of the current research is to design an OSS based business model for Kivos municipalities that can be later generalized to other public organizations, probably even in other countries. The specific feature of this business modelling is that it is created upon value and relationships instead of issues related to money which is more common for BM. The current study is an exploratory and inductive qualitative research where case study was chosen as a research strategy. Data collection was conducted using the following techniques: literature review – for secondary data collection, and communication (interview and survey) – for primary data collection. Theoretical framework includes literature (sources providing both general and specific information related to the subject of interest. All gathered information was interpreted and analysed through the instrumentality of enterprise modelling or simply summarised and discussed verbally. On the base of interpreted results of theoretical and empirical studies desired OSS based business relationships model was designed and described for Kivos municipalities. It is based on value which in particular case implies sharing information, knowledge and experience as well as mutual assistance and reliable interaction between participants of relationships existing in OSS environment.

I de flesta offentliga organisationer arbetas idag i projekt¬arbets¬form. Dessa organisationer måste ta hänsyn till att projekt inte längre är ett undantag och skapa strukturer och metoder för koordination av projektverksamheten. Vid projektplaneringen kan ett antal olika metoder användas för att undvika fel och brister som lätt uppstår när flera personer är inblandade. Fel och brister gynnar inte den inre effektiviteten. Ett likartat arbetssätt, ibland i form av projektmodell, kan användas för ökad kontroll av projektarbetsformen. Projektmodellen medför struktur och rutiner som förbättrar utnyttjandet av projekt¬arbets¬formen. Syftet med denna magisteruppsats i industriell projektledning är att undersöka och be¬skriva om projektledarna inom offentliga organisationer använder metoder som bidrar till att öka den inre effektiviteten i projektledarens projektplanering. Undersökningsmetoden är av kvalitativ art. Den empiriska datainsamlingen har skett genom telefonintervjuer eller besöksintervjuer med tolv respondenter fördelade på sex av Sveriges länsstyrelser. Med utgångspunkt från undersökningen har vi konstaterat att den inre effektiviteten på¬ver¬kas av i vilken mån metoder för projektplanering används. För att öka projektets inre effek¬tivitet och förankringen av projektet bör intressentanalys och kravanalys föregå den över¬enskommelse som resulterar i en tydlig beskrivning av projektets mål. Vi har funnit att ansvar och befogenheter måste anges tydligare än vad som är brukligt idag för att öka den inre effektiviteten samt fördelar med att placera projekten utanför den vanliga linjeorganisationen. Beträffande kommunikation behöver fler rapporter skrivas i avsikt att gynna lärandet inom organisationen och finnas tillgängliga i större utsträckning. Den inre effektiviteten kan öka om projektledaren förutom kunskap i sakämnen också besitter kunskap i metoder för projektplanering. En generell slutsats är att en projekt¬modell och/eller en väl genomförd och strukturerad planering gynnar den inre effek¬tiviteten eftersom problem och konflikter minimeras när så sker. / The work in most public sectors today is sometimes done in project work form. These organizations have to realize that projects are no longer an exception, but rather the norm, and create structure and methods to coordinate the projects. There are some different methods that can be used during project planning to avoid mistakes and shortcomings, which can easily happen when many people are involved. Mistakes and shortcomings do not improve the efficiency of the organization. A similar way of working, often in the way of a project model, can be used to increase the control of the project. The project model intro¬duces structure and routine which in turn increases the use of the project work form. The purpose of this master thesis in Industrial Project Management is to examine and describe if project managers within the public sector use methods of project planning to increase the efficiency of the organization. The research method is of qualitative conduction. The empirical data collection has been done through phone interviews and personal interviews with 12 respondents representing six of Sweden’s county ministries. Starting with the study, we concluded that the efficiency of an organization depends on which level of methods the organization use for project planning. To increase a project’s efficiency and to attain organizational commitment a stakeholder analyse and analysis of requirements should be done before the agreement of the project result. The agreement must show a detailed description of the project goal. We have found that responsibility and duties have to be more clearly specified to increase the efficiency. If the project is organized outside the normal guidelines we have found an improvement of the efficiency. To improve the learning within the organization more reports need to be done and be easily accessible. The efficiency of the organization will improve if the project manager not only is know¬ledgeable about the project idea but also has good knowledge about project planning methods. A general conclusion is that problems and conflicts are minimized if the project is well planned and structured or a project model is used. In consequence of those actions the project efficiency will increase.

The research presented in this thesis is about recordkeeping in the public sector, focusing especially on the relationship between the public administration and its archives, and selected aspects affecting the way this relationship is developing in the digital era. Two research questions are addressed: RQ1: What are ‘archives’ and ‘recordkeeping’ in the digital context and the developing e-government? RQ2: What are the indications of current and future challenges regarding the cooperation between public administration and archives? Six studies resulting in six papers form the basis of the thesis. Each study explores a unique aspect of how current developments, discussions, and decisions affect contemporary understanding and practices regarding archives and recordkeeping. Public records are authoritative information resources, crucial in the everyday lives of citizens. Public recordkeeping develops continuously alongside administrative practices, technological achievements, and political goals. Examples include the development of shared services within the public sector and the involvement of the private sector in public infrastructure projects through outsourcing. These processes are currently affected both by digital technologies, which offer new possibilities to create, use, and preserve records, and by e-government, characterized by the combination of information and communication technologies with organizational change to improve public services and democratic participation. In these processes, existing practices are reviewed and revised, and the concepts of ‘archives’ and ‘recordkeeping’ redefined. The research was pursued using an interpretive approach. The research methods used were concept analysis; discourse analysis; literary warrant analysis; phenomenography; critical theory; and the records continuum model as a theoretical structure. The results shows that common usage of the terms ‘archive’ and ‘recordkeeping’ is fluid and changing, which can make decision-making challenging and affect the relationship between archives and administration. Efforts to develop recordkeeping strategies may be hampered by factors related to the different ways in which the nature and role of archives and recordkeeping are perceived, including differing understandings of related concepts; varying discourses on what an archive (or e-archive) is or should be, and different ways of interpreting legal frameworks and their significance. / <p>Vid tidpunkten för disputationen var följande delarbeten opublicerade: delarbete 6 accepterat.</p><p>At the time of the doctoral defence the following papers were unpublished: paper 6 accepted.</p> / God informationsförvaltning / En effektiv digital informationshantering

This thesis examines elements of continuity and change in systems of pay determination in UK local government, with a specific focus on the period of austerity since 2010. Spending cuts present significant challenges for collective bargaining through the National Joint Council (NJC), which also serves as a ‘critical case’ to test our understanding of contemporary collective bargaining and industrial relations. The research draws on 56 interviews with a total of 62 key actors from the employers’ representative organisations and trade unions at both national and local level, and eight local authority case studies. The interview data are complemented by a range of secondary qualitative and quantitative data sources. It seeks to understand the changing power relationships between employers and unions as they attempt to navigate increasingly turbulent waters, and the pragmatic trade-offs both sides are willing make over pay, terms and conditions, and working practices in pursuit of longer-term strategic goals. These issues are addressed through three levels of analysis. Firstly, building on a rich tradition of industrial relations research, the thesis shows how the national employers have repositioned the sector level collective agreement as a means to deliver cost control rather than ‘fair wages’, which the unions have so far tolerated in preference to a complete dissolution of national bargaining. Second, drawing on contingency models of pay and HRM, case study data are used to explore the mixture of managerialism and political opportunism which characterises the development and implementation of pay and reward strategies at the level of the organisation. The findings identify the continued importance of transparent job evaluation processes in determining wage structures, but also show how pay practices act as a means to signal desired behaviours from employees, and are used to reinforce local level political narratives. Finally, through a critical re-appraisal of New Public Management (NPM) reforms in local government since the 1980s, further case study data reveal the way in which employers have reorganised staffing structures to match reduced budgets, but it appears that increased levels of work intensity for a significantly depleted workforce are beginning to impact on service standards. The findings also suggest that the on-going process of restructuring serves as a means to increase managerial control of ‘the labour process’ through the efforts to standardise working practices and break down embedded departmental and professional identities. Taken together, the evidence suggests that although the formal institutions of employment relations have proved to be remarkably resilient, collective bargaining as a dynamic mode of joint regulation built on the notion of partnership has steadily been crowded out from both above and below. The meaningful content of negotiations has been squeezed by the tight financial constraints applied by central government, and in the vacuum created by stalled sector level negotiations local level pay and HRM strategies are becoming increasingly important to explain the level and distribution of wages. Perhaps as important as negotiations over pay are negotiations over working practices which fall outside the formal regulatory scope of the collective agreement, and change expectations about working time, task discretion, and job boundaries. A degree of drift across these three dimensions has resulted in an increasingly fluid adjustment of the wage-effort bargain over which the unions have a declining sphere of influence.

Bakgrund: Kommuner har tidigare varit i en förvaltningsfas där de fokuserat på att förvalta samhället och de byggnader som finns. I och med att kommuner har ökat sina investeringar markant de senaste åren indikerar det på att kommuner befinner sig i en ny fas, vilket är samhällsbyggnadsfasen. I den nya fasen handlar kommunernas verksamhet om att förbättra samhället med nya investeringar samt rusta upp de befintliga byggnaderna för att öka kvalitén för medborgarna. De flesta byggnationerna sker i projektform där flera olika förvaltningar och nämnder i kommunen är involverade. Förvaltningar och nämnder har ofta olika intressen och motivationer vilket gör att gränser behöver dras för att precisera projektets innebörd. Med ökade investeringar ökar också risken hos kommunen och gränsproblematiken är en viktig faktor för att lyckas med projektet. Syfte: Syftet med denna studie är att bidra med ökad förståelse kring kommunala samhällsbyggnadsprojekt gällande de strukturella och konceptuella gränserna. Vidare syftar studien mer specifikt att bidra med förståelse för nämnda gränser vid etableringsfasen av ett kommunalt samverkansprojekt. Metod: Studien är en kvalitativ fallstudie av ett kommunalt samhällsbyggnadsprojekt. Studien bygger på fyra semistrukturerade intervjuer samt dokumentstudie och observation. Den har en övergripande abduktiv forskningsansats och utgår således från teori och empiri. Slutsats: Studien visar att kommunen använder sig av direktiv och riktlinjer i projekt som skapar gränser för projektgruppen. De upplevs porösa och oklara då projektgruppen inte vet vad som förväntas av dem. Därmed behövs det en tydlig ansvarsfördelning inom projektorganisationen eftersom kommunen är ovana att arbeta i stora investeringsprojekt. / Background: For a long time, municipalities have been in an administration phase where the focus have been to administrate the community and existing buildings. Since municipalities in recent years have increased their investments it indicates that municipalities are in a new phase, which is the phase of social structure. The municipality’s work in the new phase is to improve the community with new investments and improve the existing buildings in order to increase quality for the citizens. The municipality’s work is done in projects where several departments are involved. The departments have often different interests and motivations which means that boundaries are required to define the meaning of the project. Increased investment results in higher risk for the municipality and therefore boundaries are an important factor for the project to succeed. Aim: The aim of the thesis is to increase the understanding of boundaries in a municipally social structure projects. Furthermore, the aim is to increase the understanding of boundaries in the establishment phase of a collaboration project. Methodology: This is a qualitative case study of a municipal social structure project. The study is based on semi structured interviews, document studies and an observation. The thesis has an abductive approach. Conclusion: The thesis shows that municipally use directions and guidelines, which creates boundaries for the project organization. However, the boundaries are vague and the project organization do not know what is expected of them. Therefore, it is important with a distinct responsibility distribution within the project organization because of municipality's unfamiliarity to work in large investment projects.

Det finns ett direkt samband mellan medarbetarnas motivation, produktivitet och hälsa och ledningen. Tidigare studier visar att verksamheter inom offentlig sektor dras med unika utmaningar och möjligheter som påverkar ledarskapet. Syftet med denna studie har varit att undersöka vilka faktorer som påverkar motivationen hos anställda i offentlig sektor. Genom en fallstudie baserad på kvalitativa intervjuer av medarbetare i en sydsvensk kommun har studien undersökt hur offentlig sektor jobbar med motivation. Under intervjuerna framkom att det finns brister i motivationsarbetet och att det saknas officiella riktlinjer för hur motivationsarbetet ska bedrivas. Studiens resultat visar att det finns en hel rad faktorer som påverkar motivationen i den offentliga verksamheten. I den studerade kommunen fanns en stark vilja att arbeta mer med motivationshöjande insatser, både hos chefer och medarbetare. Studien visade också på brister i grundläggande motivationsfaktorer som förtroende och förståelse för ledningen, vilket kan härledas till brister i kommunens arbete med likabehandling och transparens. Många medarbetare efterlyste också mer lyhördhet och förståelse från ledningen, samt fler utbildningar och interna mål. Resultatet av studien blev en ökad förståelse för den komplicerade sits som ledare i offentlig sektor befinner sig i, liksom insikten om att organisationer i offentlig sektor behöver arbeta mer fokuserat med motivationsfrågor. / There is a direct link between employee motivation, productivity and health and the conduct of management. Previous studies show that public sector activities are attracted to unique challenges and opportunities that affect leadership. The purpose of this study has been to investigate which factors affect the work motivation of employees in the public sector. Through a case study based on qualitative interviews of employees in a southern Swedish municipality, the study had investigated how the public sector works with motivation. During the interviews, there were shortcomings in the motivationalwork and that there are no official guidelines for how motivation work is to be conducted. The results of the study show that there are a whole range of factors that influence the motivation in public activities. In the studied municipality there was a strong willingness to work more with motivational efforts, both at managers and employees. The study also showed weaknesses in basic motivational factors such as trust and understanding of management, which can be attributed to shortcomings in the municipality's work on equal treatment and transparency. Many employees also called for more responsiveness and understanding from management, as well as more education and internal goals. The result of the study became an increased understanding of the complexity of public sector leaders, as well as the awareness that public sector organizations need to work more focused on motivational issues.