Made available in DSpace on 2015-02-24T20:17:26Z (GMT). No. of bitstreams: 1 AndreLBS_DISSERT.pdf: 2336976 bytes, checksum: 8dfd6a3f335c142b16fcc2ff38debedf (MD5) Previous issue date: 2011-10-07 / The generation of direction, sensemaking, is the process where the actors start to perceive the events around them establishing and creating meanings in their actions that they play daily. At the moment where they happen the interactions in a net business-oriented between the actors are that sensemaking is generated. A business-oriented example of a relationship net is the work developed for the Committee of Associations and Regional Cooperatives of Handcraft of Serid? - CRACAS. This organization, with headquarters in the city of Caic? - Rio Grande of North exists with the objective to manage the net of craftsmen of the region of the norteriograndense Serid?. The present inquiry had as objective generality to understand the generation of sensible of the activities carried through for the organizational, inserted actors in the CRACAS in Caic?/RN, directed toward the use of the resources in its daily business-oriented. The specific objectives had been) To identify the resources used for the organizational actors of the CRACAS; b) To apprehend the way for which the craftsmen play activities directed toward the control and use of the available resources in its environment business-oriented; c) To identify the role played for the organizational actors (craftsmen) in its business-oriented daily activities; d) To understand as the organizational actors of the CRACAS they generate sensible of its business-oriented activities and finally e) To verify the principles that guide the interactions of the craftsmen. Of this process of empirical inquiry, the methodology used in the inquiry consisted of a Study of Case in the CRACAS and the seven Associations of the Embroidering it. It was concluded that sensemaking happens during the accomplishment of the activity as during the confection of the products. In accordance with craftsman the financial resources do not come from the CRACAS. One evidenced that the seven cities of the business-oriented embroidering interact as a net of the handcraft and that it exists a lack of resources and infrastructure in the associations / A gera??o de sentido, sensemaking, ? o processo onde os atores organizacionais come?am a perceber os eventos ao seu redor estabelecendo e criando significados nas a??es que desempenham em seu cotidiano. No momento em que acontecem as intera??es em uma rede de neg?cios entre os atores ? que o sensemaking ? gerado. Um exemplo de uma rede de relacionamento de neg?cios ? o trabalho desenvolvido pelo Comit? de Associa??es e Cooperativas Regionais de Artesanato do Serid? - CRACAS. Essa organiza??o, com sede na cidade de Caic? - Rio Grande de Norte existe com o objetivo de administrar a rede de artes?os da regi?o do Serid? norteriograndense. A presente investiga??o teve como objetivo geral compreender a gera??o de sentido das atividades realizadas pelos atores organizacionais, inseridos no CRACAS em Caic?/RN, voltadas para a utiliza??o dos recursos em seu cotidiano de neg?cios. Os objetivos espec?ficos foram a) Identificar os recursos utilizados pelos atores organizacionais do CRACAS; b) Apreender a maneira pela qual os artes?os desempenham atividades voltadas para o controle e utiliza??o dos recursos dispon?veis em seu ambiente de neg?cios; c) Identificar o papel desempenhado pelos atores organizacionais (artes?os) em suas atividades cotidianas de neg?cios; d) Compreender como os atores organizacionais do CRACAS geram sentido de suas atividades de neg?cios e por fim e) Verificar os princ?pios que norteiam as intera??es dos artes?os. Nesse processo de investiga??o emp?rica, a metodologia utilizada na investiga??o consistiu-se em um Estudo de Caso no CRACAS e nas sete Associa??es das Bordadeiras filiadas a ele. Concluiu-se a gera??o de sentido acontece durante a realiza??o da atividade como a confec??o dos produtos. De acordo com as artes?s os recursos financeiros n?o prov?m do CRACAS. Constatou-se que os sete munic?pios do bordado interagem como uma rede de neg?cios do artesanato e que existe uma car?ncia de recursos e infraestrutura nas associa??es

Cette recherche est consacrée à l’étude des dynamiques permettant de transformer des idées abstraites en innovations concrètes. Notre perspective stratégique vise à comprendre les mécanismes qui sont à l’œuvre lorsqu’il s’agit d’évaluer le potentiel des idées, d’organiser les ressources et de conduire le processus de passage de l’idée au projet d’innovation. Une idée abstraite devient une innovation concrète à travers un mouvement collectif de réalisation. Ce mouvement n’est possible que quand les acteurs parviennent à donner du sens à leur engagement. Ce postulat nous conduit à adopter une approche sociocognitive qui met le processus de construction de sens au cœur de l’analyse. Pour étudier un processus concret d’émergence de l’innovation, notre cadre conceptuel et méthodologique mobilise essentiellement la construction collective de sens de Weick, la sociologie de la traduction de Callon et Latour, et l’analyse processuelle de Pettigrew. Cette grille combine d’autres travaux moins répandus jusqu’à maintenant dans le management de l’innovation : la noologie de Morin, la philosophie de la technique de Simondon et l’ethnotechnologie de Gaudin. L’investigation empirique consiste en l’étude de cas d’une innovation majeure au sein de l’entreprise Air Liquide: dix ans de développement des garnissages pour la distillation cryogénique des gaz. L’étude de cas conforte la pertinence de notre approche sociocognitive. Tout particulièrement, elle permet de mettre en évidence deux dynamiques fondamentales et complémentaires dans la construction de sens : traduction et reconnaissance. Ce résultat conduit à tout à la fois remettre en cause et compléter la sociologie de la traduction en la reliant à la théorie de l’état naissant d’Alberoni à travers la « re-co-naissance » comme dynamique collective : plutôt que de se rallier par intérêt bien compris (l’intéressement / la traduction), les acteurs qui constituent le premier noyau actif, comme ceux qui se convertissent plus tard, « se reconnaissent » autour d’une idée dont ils « reconnaissent » ensemble le potentiel innovant et la capacité de transformation et de refondation de l’organisation (re-naissance / reconnaissance). Cette re-conceptualisation ouvre des perspectives théoriques et pratiques nouvelles pour la gestion des processus d’innovation. / This work is devoted to the study of sensemaking in the early stages of the development of innovative ideas. Our strategic perspective aims at understanding the dynamic mechanisms permitting to identify opportunities, to organize resources and to drive processes leading to the launch of innovation projects. We adopt a socio-cognitive view: ideas become innovations as players invest in a collective move, giving sense both to their commitment in the innovative process and to the resulting innovation. Our conceptual framework is based on Weick’s model of Organizational Sensemaking combined with Callon and Latour’s Actor-Network theory, and on Pettigrew’s Processual Analysis methodology. In addition, this conceptual construct articulates some others theories wich are less often seen in innovation management research: Morin’s works on “noology”, Simondon’s technical philosophy and Gaudin’s works on “ethno-technology”. The empirical work is a case study presenting a longitudinal analysis of a major process innovation in Air Liquide, an industrial and medical gaz producer. The main result stemming from the analysis combines two fundamental dynamics for sensemaking in innovation processes: translation and re-co-gnition. Our model thus challenges and extends the Actor-Network theory with Alberoni’s theory of Nascent state. Re-co-gnition is seen as the key mechanism operating in the ignition phase of collective movement: in contrast to transactional coalition building via a negotiated buy-in (translation), the initial players both recognize each other around the idea and recognize the innovative potential of the idea (re-cognition). These results offer a new promising approach for innovation management research and practice.

Nous analysons l’identification des opportunités d’investissement dans le cas spécifique du financement de l’amorçage des firmes porteuses d’innovation. L’absence d’informations pertinentes et objectives au démarrage remet en cause la capacité postulée des investisseurs à évaluer objectivement la rentabilité des firmes entrepreneuriales. Ainsi, nous étudions la vraie stratégie psycho-cognitive sous-jacente à la création du sens autour du potentiel des projets en se focalisant sur un acteur spécifique, le Business Angel (BA). Nous postulons que cet investissement suit un processus de jugement intuitif. L’analyse qualitative des notes d’observation et des entretiens permet de construire un modèle décrivant la manière dont le BA produit in situ de nouveaux construits utiles dans sa perception. Nous mettons aussi en évidence des comportements réflexifs réduisant l’erreur dans sa décision. Ainsi, l’intuition du BA doit être vue comme une réelle approche de transformation situationnelle d’indicateurs à travers des manipulations langagières. Nous offrons une nouvelle perspective dans la compréhension du comportement des capital-risqueurs qui sont susceptibles d’accompagner financièrement les firmes innovantes dès leur phase de démarrage. Nos résultats sont aussi généralisables à des contexte où l’aptitude intuitive devant une source d’efficience décisionnelle. Nous faisons des propositions théoriques qui orienteront les études futures. / We analyze the investment opportunities’s identification in the specific case of the innovative firm financing. The absence of relevant and objective informations at the early stage weaken the investor’s postulated ability inestimating objectively the profitability of the entrepreneurial firms. Then, we study the real cognitivestrategy underlying the sensemaking process around the potential of the projects by focusing on a specific actor, the Business angel (BA). We argue that this investment follows a process of intuitive judgment.The research design is a qualitative inductive approach with data collected by observation and interviews. We build a model of how the BA cognitively interpret the innovative firm’s potential in order to invest. We highlight also cognitive practices in reducting biais and errors during the sensemaking process. The BA’s intuition atearly stage must be viewed as a processus of meaning construction through labelling and speech articulation. This thesis contributes to a better understanding ofventure capitalist behaviors at early stage as well as a better comprehension of how meaning can be created intuitively in uncertain context. Theoretical propositions are made for future researchs.

Sweden's prosperity is one fifth based on successful and innovative industries. To be able to meet the increasingly demanding and complex market the manufacturing companies need to be able to change. This, in turn, puts high pressure on leadership and internal and external communication before a transformation within the organisation, even more so on a global organisation. To meet these requirements, the manufacturing companies need to work hands on with dissemination of information between the organization's boundaries before change. This study aims to investigate how management can work with dissemination of information before a change. A qualitative method approach was used to answer the study's research question and the method of choosing was semistructured individual interviews. Sensemaking was used as a theoretical perspective to analyse the collected data. The study results show that management and bosses need to adapt their way of communication depending on which individual the information is addressed to, and that organizations need to work with organizational culture to encourage change. This study also reversals that it is important for concerned organisational members to feel involved in, and to understand the meaning with, the change. The management within the organization can therefore establish a change group to work with these issues. / Sveriges välstånd är till en femtedel byggt på framgångsrika och innovativa industrier. För att tillverkningsföretagen ska kunna möta den allt mer komplexa och krävande marknaden behöver de kunna förändras. Detta sätter i sin tur hög press på ledarskap och intern och extern kommunikation inför en förändring, och allra främst på globala organisationer. För att kunna möta dessa krav behöver tillverkningssektorn aktivt arbeta med informationsspridning mellan organisationens gränser inför förändringsarbeten. Den här studien kommer att undersöka hur ledning kan arbeta med informationsspridning inför ett förändringsarbete. En kvalitativ metod ansats har använts för att besvara studiens forskningsfråga och den valda metoden utgjordes av semistrukturerade individuella intervjuer. För att analysera studiens insamlade data användes Sensemaking som ett teoretiskt perspektiv. Studiens resultat visar att ledning och chefer behöver anpassa sitt sätt att kommunicera beroende på vilken individ informationen riktar sig till, samt att organisationer behöver arbeta med organisationskultur för att främja förändringsarbeten. Studien visar även att det är viktigt att berörda organisationsmedlemmar känner sig involverade i, och förstår meningen med, förändringen. Ledningen inom organisationen kan bland annat arbeta med detta genom att tillsätta en förändringsgrupp.

Vår omvärld ses som alltmer komplex, hoten är mångfacetterade och spänner över alla domäner och konfliktnivåer. Underrättelsetjänsten är den funktion inom försvaret som särskilt ställs inför uppgiften att förstå och tolka komplexa problem, inte minst när den ska prognostisera händelseutvecklingar. I denna studie utgår vi från att komplexiteten kommer att öka och att det kommer att ställa hårdare krav på den militära underrättelsetjänsten. Syftet har varit att förstå hur medarbetare inom den militära underrättelsetjänsten idag ser på komplexa problem och vilka hinder och möjligheter som finns för att möta dem. Studien har sökt svar på hur underrättelsetjänsten kan utveckla sin förmåga att förstå komplexa problem. Denna studie har genomförts med kvalitativ metod baserat på en workshop och semistrukturerade intervjuer. Insamlade data har först analyserats utifrån de perspektiv som empirin lyft fram och därefter diskuterats med utgångspunkt i referensramen. Referensramen består av teorier och koncept inom komplexa underrättelseproblem, Sensemaking, kognitiva fallgropar och hur dom bemöts samt Militärt Designtänkande. Studiens resultat tyder på att det finns en god kunskap om komplexa problem generellt men att metoder, ledarskap, organisationskultur och den fysiska arbetsmiljön begränsar hanteringen av dem. Förmågan kan utvecklas genom att organisationen på ett tydligare vis definierar komplexa underrättelseproblem och anpassar arbetsmetoder efter dem. Vidare tyder resultatet på att den högre ledningsnivån inom organisationen samt uppdragsgivarna, försvarsmaktsledningen och Regeringskansliet, har en nyckelroll i de förändringar som krävs. Slutligen visar resultatet också på att Sensemaking och Militärt Designtänkande skulle kunna bidra till att öka förståelsen för och hanteringen av komplexa problem. / Our world is seen as increasingly complex, threats are multifaceted and span all domains and levels of conflict. The intelligence service is the function within the defense that is particularly faced with the task of understanding and interpreting complex problems, especially when it comes to forecast developments. In this study, we assume that the complexity will continually increase and that it will place stricter demands on the military intelligence service. The purpose has been to understand how coworkers in the military intelligence service today views complex problems and what obstacles and opportunities exist to meet them. The study has sought answers to how the intelligence service can develop its ability to understand complex problems. This study was conducted using a qualitative method based on a workshop and semi-structured interviews. The collected data has first been analyzed based on the perspectives highlighted by the empiric and then discussed based on the reference framework. The frame of reference consists of theories and concepts in complex intelligence problems, Sensemaking, cognitive pitfalls and military design thinking. The results of the study indicate that there is a good knowledge of complex problems in general, but that methods, leadership, organizational culture and the physical work environment limit their management. The ability can be developed by in a more explicit way define complex intelligence problems within the organization and adapt working methods to them. Furthermore, the results indicate that the higher management level within the organization, as well as the clients, the Swedish Armed Forces and the Government Offices, have a key role in the changes that are required. Finally, the results also show that Sensemaking and Military Design Thinking could contribute to further develop understanding and dealing with complex problems.

Sammanfattning  Examensarbete, civilekonomprogrammet - Redovisning Ekonomihögskolan vid Linneuniversitetet i Växjö, VT24 Författare: Isa Okmark och Ebba Persson Handledare: Christopher von Koch Examinator: Ola Nilsson Titel: Revisorernas upplevelser inför den obligatoriska granskningen av hållbarhetsredovisning- En kvalitativ studie om vilka upplevelser som revisorer inom Big-4 har inför CSRD Sökord: Sensemaking theory, upplevelse, CSRD, revisor, revision, hållbarhet, känslor, earnings management ____________________________________________________________ Bakgrund och problemdiskussion: Hållbarhet är ett ämne som blivit allt viktigare i dagens samhälle. Det har sedan tidigare funnits regleringar om hur företagen ska hållbarhetsrapportera och vilken roll en revisor har till denna typ av rapportering. Inom Europeiska unionen, EU,  har det kommit ett nytt direktiv vid namn CSRD som påverkar företag inom unionen att på ett mer strikt och kontrollerat sätt rapportera om hållbarhet. Direktivet har även kommit med krav på att företagens hållbarhetsredovisning ska revideras av revisorer på en mer detaljerad nivå. Tidigare forskning har fokuserat på hur revisionsyrket har formats av tidigare förändringar. Det finns däremot ingen forskning som undersökt revisorers upplevelse inför en förändring. Därmed är revisorernas upplevelse med förändringen i och med CSRD något som författarna bidrar med utifrån denna studie.  Syfte: Syftet med studien är att skapa en ökad förståelse för hur revisorer upplever förändringen i och med införandet av obligatorisk granskning av hållbarhetsredovisning.  Metod: Denna studie har genomförts utifrån en kvalitativ ansats med en deduktiv forskningsansats. För att samla in data har semistrukturerade intervjuer med auktoriserade revisorer utförts.  Slutsats: Studien visar på att revisorer upplevelser inför CSRD skiljer sig åt. Däremot finns det vissa upplevelser som liknar varandra där flera av revisorerna beskriver att de ser positivt på förändringen. Dock beskriver flera av revisorerna att de upplever en typ av osäkerhet då de anser att informationen om direktivet varit bristfällig. Det framkom även av resultatet att revisorerna kan ha blivit påverkade av externa faktorer. Detta på grund av att ledningen framfört positivitet angående CSRD. Det påvisades ur empirin att flertalet revisorer har varit med om förändringar tidigare som gör att de känner sig säkra att även denna förändring kommer att lösa sig. / Abstract Master Thesis in accounting, School of business and economics,  Linnaeus University in Växjö, Spring 2024.  Authors:  Isa Okmark and Ebba Persson Supervisor: Christopher von Koch Examiner: Ola Nilsson Title: Auditors´ experience before the mandatory review of sustainability reports- A qualitative study about which experience auditors in Big-4 have before CSRD Keywords: Sensemaking theory, experience, CSRD, auditor , auditing, sustainability, emotions, earnings management ___________________________________________________________ Background and problematization: Sustainability is a topic that has become more important in today's society. Previously there have been regulations regarding how companies should do sustainability reporting, and which role the auditor has regarding sustainability reporting. However, a new directive from the EU called CSRD has occurred that affects companies in the union to report on sustainability in a more strict and controlled way. The directive also comes with requirements that auditors need to audit on companies sustainability report at a more detailed level. Previous research has focused on how the audit profession has been affected by previous changes. On the other hand, there is no research regarding experience auditors have before a change. With that the authors contribute how auditors experience a change regarding CSRD.  Purpose: The purpose of the study is to create an increased understanding of how auditors experience the change regarding the mandatory review of sustainability reports.  Method: This study is based on a qualitative approach with a deductive research approach. To collect data semi structured interviews with authorized auditors have been conducted.  Conclusion: The study shows that auditors' experience regarding CSRD differ from each other on an individual level. Although there are certain experiences that are similar to each other, however several auditors describe that the change is positive. On the other hand, some of the auditors describe that they experience a sort of uncertainty because the information about the directive has been inadequate. It has also shown that auditors may have been influenced by external factors. Because the management has expressed positivity regarding CSRD. The empirical findings showed that the majority of the auditors have been through changes before and therefore they feel confident that even this change will work out.

Every policy problem has inherent value dimensions. It is on the basis of values that a state of affairs is perceived as undesirable, and thus acknowledged as a problem. This makes the process of defining and negotiating the meaning of a problem an essentially political process. Despite this, bureaucracy and expertise have a strong, if not increasing, influence over the formation of policy problems. An objectivist knowledge view predominates within the public managerial realm, which obscures the political dimension of problem formulation, while policy problems tend to be approached as a matter of efficiency. This thesis provides an account of mechanisms that shape and constrain the way a particular policy problem is understood and addressed. It analyses how policy actors make sense of particular problems, by drawing on different discourses (scientific, institutional, popular or media). The empirical case of this thesis is the formation of public safety policy in Sweden. The understanding of the problem of unsafety within Swedish policy is shown to be intrinsically related to the research field of fear of crime. The two are mutually dependent and exert an ideational path dependency. The ideational constraints on the understanding of unsafety are further affected by the institutional setting. It is argued that the appointed institutions and the emphasis on local level have a part in fostering individualist explanations and solutions,while obviating structural interpretations of the problem. The thesis finds that when governing complex policy problems there is a need to pay closer attention to how the problem is defined and how its meaning is constrained. It is crucial to make transparent the values inherent in definitions of problems as well as in research claims. By acknowledging the entwinement of policy and research the policy formation process may become characterized by greater reflexivity, and the possibility of resolving wicked problems may enlarge.

Thesis (PhD)--Stellenbosch University, 2013. / ENGLISH ABSTRACT: In the six decades since organisations rst adopted computer machinery to support their operations this form of technology has undergone rapid evolution. This evolution is characterised by both the advancement of the machines themselves and the expansion of their application in the organisational domain through the development of increasingly advanced software. A particularly in uential development for large enterprises has been the introduction of computerised Enterprise Resource Planning Systems (ERPs) and the popularisation of proprietary ERP packages. By integrating the feature sets of an increasingly wide range of business software applications ERPs enable organisations to satisfy a large part of their information processing requirements by adopting a single software artefact. This approach o ers numerous bene ts to adopters as it ensures the integration of information processing activities across organisational functions. However, the realisation of these bene ts depends upon the organisation's ability to achieve congruence between its own structures and those embedded in proprietary ERP packages. This includes, on one level, the management of the processes of adaptation through which organisational actors become accustomed to a new technology and, on another level, the con guration and alignment of the artefact with the organisation's operating procedures. Despite the popularity of ERP adoption the achievement of congruence in information systems is an illusive ideal for many organisations. Accordingly, many Information Systems (IS) scholars have researched the organisational, technical and social factors which obstruct congruence and the interventions proposed to counter these. A key nding following from these investigations is that, notwithstanding the implementation of countering interventions, organisations often need to continue operations while experiencing some degree of incongruence or mis t in their information systems. The research performed in this study advances knowledge about this phenomenon by investigating the implications of incongruence for the behaviour of users of proprietary ERPs in organisations. Weickean Sensemaking Theory is adopted as conceptual framework to enable the investigation of instances of incongruence as events experienced by users in the context of their work environments. The theory dictates that users, rather than passively adopting the impositions of software artefacts, en- act information systems in unpredictable ways based on subjective and shared processes of sensemaking. An empirical investigation is performed and takes the form of a single, cross-sectional case study in which a variety of data collection techniques are utilised. The data sources are analysed and triangulated to trace the relationship between experiences of incongruence and patterns of information systems enactment among the user community. The ndings of the study reveal that experiences of incongruence cultivate knowledge sharing among a user community, a process which aligns their beliefs about the nature, role and use of a technology in an organisation. Furthermore, experiences of incongruence encourage users to augment designed technologies through the development informal information processing activities and alternative work ows. These forms of behaviour, while resolving users' experiences incongruence, lead to variance between the designed technology and the enacted technology creating various risks for the integrity of the organisation's business processes. / AFRIKAANSE OPSOMMING: In die ses dekades sedert organisasies rekenaar masjinerie begin toepas het om hul bedrywighede te ondersteun, het hierdie vorm van tegnologie dramatiese ontwikkeling ondergaan. Hierdie ontwikkeling word gekenmerk deur beide die bevordering van die masjiene self, asook die uitbreiding van hul toepassings in die organisatoriese domein deur die ontwikkeling van meer gevorderde sagteware. 'n Besonder invloedryke ontwikkeling vir groot ondernemings was die bekendstelling van gerekenariseerde Enterprise Resource Plan- ning Systems (ERPs) en die popularisering van kommersiële ERP pakkette. Deur die integrasie van 'n toenemend wye verskeidenheid funksionaliteit stel ERPs organisasies in staat om 'n groot deel van hul inligting verwerking vereistes deur die aanneming van 'n enkele sagteware produk te dek - 'n benadering wat talle voordele bied aangesien dit die integrasie van inligting verwerking tussen organisatoriese funksies verseker. Die verwesenliking van hierdie voordele is egter afhanklik van die organisasie se vermoë om kongruensie tussen sy eie strukture en die van ERP pakkette te bewerkstelling. Dit sluit die bestuur van prosesse waartydens organisatoriese akteurs aanpas by 'n nuwe tegnologie in, asook die kon gurasie van die pakket om belyning met die organisasie se operasionele prosedures te verseker. Ten spyte van die gewildheid van ERPs is die bereiking van kongruensie in inligtingstelsels 'n ontwykende ideaal vir baie organisasies. Gevolglik word die organisatoriese, tegniese en sosiale faktore wat kongruensie belemmer gereeld deur Information Systems (IS) akademici ondersoek. 'n Prominenete bevinding wat uit hierdie navorsing voortspruit is dat organisasies dikwels hul werk moet voortsit ten spyte van inkongruensie in hul inligtingstelsels. In hierdie studie word die bovermelde fenomeen verder ondersoek deur die implikasies van inkongruensie vir die gedrag van gebruikers van kommersiële ERP pakkette te ondersoek. Weick se Sensemaking teorie word toegepas as konseptuele raamwerk om gevalle van inkongruensie as gebeure wat deur gebruikers ervaar word te ondersoek. Die teorie bepaal dat die gebruikers nie bloot rekenaarstelsels aanvaar nie, maar dit op onvoorspelbare maniere enact op grond van subjektiewe en gedeelde prosesse van singewing. 'n Gevallestudie word uitgevoer waarin 'n verskeidenheid data-insamelingstegnieke gebruik word. Die databronne word ontleed en kruisvalidasie word gedoen om die verhouding tussen ervarings van inkongruensie en patrone van gedrag binne inligtingstelsels te beskryf. Die bevindinge van die studie dui daarop dat ervarings van inkongruensie die deel van kennis binne 'n gebruikersgemeenskap tot gevolg het. Hierdie proses belyn gebruikers se verwysingsraamwerke oor die aard, rol en gebruik van 'n tegnologie in 'n organisasie. Verder word bevind dat gebruikers, agv ervarings van inkongruensie, 'n tegnologie uitbrei dmv die ontwikkeling van informele inligting verwerkingstegnieke en alternatiewe werksprosesse. Hierdie gedrag stel gebruikers in staat om inkongruensie te oorkom, maar lei tot variansie tussen die ontwerpte tegnologie en die toepassing daarvan binne die organisasie. Dit hou verskeie risiko's vir die integriteit van die organisasie se besigheidsprosesse in.

<p>This doctoral thesis focuses on translating Total Quality Management (TQM). The reason for this focus is that ideas such as TQM rarely or never contain a complete description of how the idea is to be “installed” in an organisation if it is to achieve the intended result. This often has the consequence that the result the idea is expected to produce in the organisation is only achieved in part, if at all. In Sweden there has been a great interest in working with the SIQ Model for Performance Excellence. In the thesis the model is viewed as an operationalisation of the TQM concept.</p><p>The theoretical perspective of sensemaking is applied to understand what happens when organisations begin to use the model. This work is in the thesis seen as a translation process and contrasts the rational view of implementation. The sensemaking perspective rests on a social constructionist viewpoint, which distinguishes it from the view that TQM has on organisations. The study is placed in the interpretative paradigm and two service organisations in public sector have been studied with a longitudinal design.</p><p>The main contribution of the study is a new way of looking at the work with the model. Thus, the interpretations could be seen as aspects, which together present a detailed description of the translation process. These aspects are, in summary, a way of looking upon and understanding:</p><p>• the translation process as a number of parallel and reciprocal processes</p><p>• the role of the translators</p><p>• the relationship between translators and top management</p><p>• the contextual prerequisites of the translation process.</p><p>In addition to this, the thesis can work as a driving force towards a more constructive and critical attitude among practitioner of TQM. The somewhat seductive rhetoric and the risk to work with the model without an apparent intention are highlighted in the study. It seems that the model in itself can lead to collective sensemaking that gets the work done without discussing the intention. In light of the interpretations it becomes clear that working with the model is a relatively complicated process. Many of the failed attempts to reach excellence could be explained by unrealistic expectations of the character and requirement of the work. In the thesis, the translator has been introduced as a counterbalance that possibly could help dealing with the complexity of TQM.</p>

<p>Abstract</p><p>Title: Företag X” the hidden power” a study of internal communication, culture and internal branding. Företaget X has in real life a different name.</p><p>Number of pages: 42 (49 with enclosures)</p><p>Author: Charlotta Babington Thorszelius</p><p>Course: Media and Communication Studies C</p><p>Period: Autumn 2007</p><p>University: Uppsala University, Sweden</p><p>Purpose/Aim: To analyze the internal communication, culture and internal branding of an insurance company and how they can improve these company tools can be improved.</p><p>Material/Method: qualitative method using interviews, analysis of internal communication policies and observations.</p><p>Main results: The policy documents do not match how the internal communication works in every day life. There is a structure that is working and the information flows through the different levels. The vision and goals are difficult to understand as they are written in a complicated way. The words that carry the values of the company are well known and everyone stands behind them. The staff is happy, content and pleased to be working for Företaget X. There is a strong culture with a lot of the basic underlying assumptions shown as artefacts. This also shows in the strong brand which has been built on the strength of the federation of 24 local companies, at the same time acting on a local market.</p><p>Key words: internal communication, culture, internal branding, ambassadors, communication flow, sensemaking in organizations</p>