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I min undersökning studerar jag elevernas interaktion face-to-face på raster där den bärbara datorn finns med. Syftet är att undersöka hur den bärbara datorn påverkar interaktionen mellan eleverna på raster. Mina frågeställningar är hur och när elever är socialt responsiva respektive asocialt responslösa på raster samt hur elevernas interaktionsritualer ser ut?   Jag har använt en kvalitativ metod för att kunna besvara mitt syfte och mina frågeställningar. Jag intervjuade fem elever i årskurs ett på en gymnasieskola i Karlstad och genomförde tre observationstillfällen.   Studien visar att den egna datorn både kan ses som en tillgång och hinder på raster för elever på gymnasiet vid interaktion. Många av eleverna använder datorerna för att visa varandra saker som de sen diskuterar kring. Den sociala responsiviteten visade sig tydligt vid dessa tillfällen. Datorn som en gemensam symbol och en gemensam aktivitet verkade vara en betydelsefull interaktionsritual för eleverna. Vid andra tillfällen verkade datorn istället vara ett hinder för interaktionen. Eleven uppträdde då passivt i interaktionen och deltog i mindre utsträckning eller inte alls. De blev asocialt responslösa. Interaktionsritualen blev i dessa fall misslyckad.   Nyckelord: Bärbar dator, raster, social responsivitet, asocial responslöshet, interaktionsritualer / In this study I examine pupils´ face-to-face interaction when the laptop is there. The purpose is to see how the laptop impacts the interaction between students at breaks. My research questions are how and when pupils are social responsive respectively asocial responseless and also what the rituals of interactions look like.   I have used a qualitative method to answer my purpose and questions. I interviewed five pupils in year one of upper secondary school in Karlstad and also conducted three observations.   The study shows that the laptop is an impediment but also an asset in the interaction between students at breaks. Many pupils use their laptops to show each other things which could start a discussion. Social interaction was very evident at these moments. The laptop as a symbol and a common activity seemed to be an important interaction of ritual for the pupils. At other occasions the laptop seemed to be an impediment for the interaction. The pupils then became passive and participated less or not at all. He or she became asocial responseless. The interacion ritual then failed.   Keywords: Laptop, breaks, social response, asocial responseless, interaction ritual

The political and economically based social system of neoliberalism fosters an individualistic perspective that informs people’s actions when confronted by a stranger in crisis. When a stranger is witnessed in crisis, the witness follows the lead of the neoliberal individualistic social structures that deny the plight of those in crisis. The stranger is feared and left to fend for herself in her plight. The creation of spectacles and imaginary notions of ‘stranger danger’ as combined with individuals having blasé attitudes reinforce an individualistic perspective. The mass media help in circulating an archive of images in which the stranger is dangerous, different and to be feared. Because these images are so available, and have become expected, compassion fatigue is set in motion when people are confronted with images of strangers in crisis; compassion fatigue is reinforced by the surrounding individualistic social structures.

The political and economically based social system of neoliberalism fosters an individualistic perspective that informs people’s actions when confronted by a stranger in crisis. When a stranger is witnessed in crisis, the witness follows the lead of the neoliberal individualistic social structures that deny the plight of those in crisis. The stranger is feared and left to fend for herself in her plight. The creation of spectacles and imaginary notions of ‘stranger danger’ as combined with individuals having blasé attitudes reinforce an individualistic perspective. The mass media help in circulating an archive of images in which the stranger is dangerous, different and to be feared. Because these images are so available, and have become expected, compassion fatigue is set in motion when people are confronted with images of strangers in crisis; compassion fatigue is reinforced by the surrounding individualistic social structures.

Police-involved deaths of African Americans have increased over the past two decades, with continued high-profile media exposure. The problem is that extant research provided only a partial understanding and disparate focus about how media exposure, social responses, social media use, and attitudes towards police were possibly related to citizens witnessing acts of police-initiated actions against African Americans in the United States. The purpose of this quantitative study was to assess the predictive nature of media exposure, social response, and social media use concerning citizens' attitudes towards police. The two theories supporting this study and shaped this hypothetical system are media dependency and the structural strain theory. Data were collected using a characteristic profile survey, Index of Social Networking, Offline and Online Activity Levels Measure, and Attitudes Towards Police Scale with a convenience sample of 132 respondents who were 18 year of age or older who are identified as users of the social media platforms Facebook and LinkedIn. Data were analyzed using Pearson Correlation and forward entry multiple linear regression. The overall model was significant (p = .002) and accounted for 12.3% of the variance in the respondent's attitude toward the police, however, media was not significant. This study represented an effort into understanding the sentiments of police and police activity coupled with media-driven and public attitudes towards police-initiated actions. These findings can be used to enhance relationships between communities and the police, especially in the practice of community policing and resolving negative perceptions based on cultural imprints that hinder effective policing.

With the development of multinational companies (MNCs), corporate social responsibility (CSR) has become a very important component of corporate activities. However, the commitment to CSR in China has been very low. Chinese consumers are becoming less willing to accept different treatment from MNCs, but there has been a little study of CSR problems in the Chinese market or the response of Chinese consumer. This study provides preliminary evidence that consumer response about the CSR behavior of multinational corporation is determined by three factors, perceived CSR, trust of CSR, and awareness of CSR, and addresses how these different factors influence Chinese consumer response in terms of Corporate Evaluation and Purchase Intention. Additionally, this work analyzes the relationship between consumer demographics and consumer response to CSR.  The results show that trust of CSR and awareness of CSR has a significant influence on Chinese consumer response. Perceived CSR has a significant influence on Chinese consumer response to corporate evaluation but not on Purchase Intention. In addition, the data did not reveal a relationship between consumer demographics and consumer response to CSR.

Artificial Intelligence (AI) is adopted fast and wide across consumer industries and digital marketing. This new technology has the potential to enhance online customer experience and outcomes of customer experience. However, research relating to the impact of AI is still developing and empirical evidence sparse. Taking a consumercentred approach and by adopting Social Response Theory as theoretical lens, this research addresses an overall research question pertaining to the implications of online customer experience with AI on consumer behaviour. A quantitative research strategy with positivist approach is adopted to gather a large sample (n= 489) of online consumers who have previously interacted with AI-enabled technology. The collected data is analysed statistically utilising Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM). Empirical findings show strong positive effects of anthropomorphism of AI, para-social interaction with AI, and performance expectancy of AI on all three customer experience dimensions of informativeness, entertainment and social presence. Additionally, there is strong statistical support for the positive effect of informativeness and social presence on continued purchase intentions (β= .379 and β= .315), while the effects of entertainment are less strong. The mediating effects of customer experience have been assessed, highlighting social presence as most important mediator. This research contributes to knowledge by extending previous customer experience theory and quantifying the influence of online customer experience with AI on purchase intentions and eWOM. The theoretical insights also translate into direct implications for marketing practice relating to the design, integration, and implementation of more consumer- and outcome-oriented AI applications. / Faculty of Management, Law and Social Sciences studentship

Studien avser att genom ett kvalitativt fältarbete få förståelse för hantering av känslor för socialsekreterare inom socialt arbete på en socialförvaltning. Syftet är även att få en inblick i vilka faktorer som eventuellt har en inverkan på denna hantering och vad denna emotionella hantering kan ha för konsekvenser för socialsekreteraren. Det insamlade materialet i studien baseras på intervjuer för att få en detaljrik uppfattning om informanternas arbetssituation. Intervjuerna utfördes med åtta socialsekreterare som utreder ärenden angående barn, unga och familjer inom en specifik kommun. Att de arbetade under en gemensam arbetsstruktur och kultur underlättade ytterligare vår undersökning. Resultatet visar att det som minskar risken för psykisk ohälsa hos socialsekreterarna är social respons och stöd från bl.a. kollegor där de får möjlighet till utrymme och utlopp för sina känslor i en avslappnad miljö. Till följd av att socialsekreterarna är i behov av att bygga en relation med sina klienter, befinner de sig i ett komplext läge i klientmötet där de använder sig av en kombination mellan ett ytligare och djupare agerande. Socialsekreterarna måste således visa sig mänskliga under samtalet för att konstruera en känsla av trygghet, vilket kräver en balans av en viss känslomässig frihet att respondera utan att göra avsteg från rollen som professionell. / The study’s intention is to achieve an understanding for social workers' management of feelings within social work at a social service centre through qualitatively fieldwork. Our intention is also to receive an insight of the components that might have an impact on the feeling management and also what consequences this feeling management might have for the social worker. The gathered material in the study is based on interviews to receive a detailed view of the informants' work situation. The interviews were performed on eight social workers investigating cases concerning children, young adults and families in a specific county, which contributed to a common working structure and culture that have simplified our research. The result shows that what reduces the risk of psychological illness for the social workers is social response and support from, among others, colleagues where they have a chance of space and can express their feelings in a relaxed environment. Because of the need for social workers to build a relationship to their clients, they are in a complex situation in the meeting with the client where they have a combination of a more surfaced acting and a deeper acting. Therefore social workers must show their humanity during the client meetings to construct a feeling of security, which demands a balance between having a certain emotional freedom to express oneself without breaking the role as a professional.

Submitted by Marcio Emanuel Paixão Santos (marcio.santos@ucsal.br) on 2017-02-17T21:58:45Z No. of bitstreams: 1 da Trindade, J.D..pdf: 4077657 bytes, checksum: 9706fa78a3e39a4c84f4b66087a93ae3 (MD5) / Approved for entry into archive by Maria Emília Carvalho Ribeiro (maria.ribeiro@ucsal.br) on 2017-02-21T22:50:38Z (GMT) No. of bitstreams: 1 da Trindade, J.D..pdf: 4077657 bytes, checksum: 9706fa78a3e39a4c84f4b66087a93ae3 (MD5) / Made available in DSpace on 2017-02-21T22:50:38Z (GMT). No. of bitstreams: 1 da Trindade, J.D..pdf: 4077657 bytes, checksum: 9706fa78a3e39a4c84f4b66087a93ae3 (MD5) Previous issue date: 2010-06-13 / Esta pesquisa consiste no estudo das políticas empresariais privadas de responsabilidade socioambiental, através de práticas e ações de preservação e conservação ambiental, indicando os benefícios em termos ambientais, sociais e mercadológicos delas decorrentes. Os objetos de estudo apresentados são projetos ecológicos, trabalhos de preservação e conservação ambiental, desenvolvidos por empresas de grande e médio porte. Tendo como objeto empírico a Morais de Castro Comércio e Importação de Produtos Químicos Ltda., empresa comercial de médio porte que tem desenvolvido em sua gestão ações sistemáticas e planejadas de conservação ambiental na região metropolitana de Salvador, Estado da Bahia. E como objetos de estudo desenvolvidos por empresas de grande porte, são apresentados trabalhos ecológicos e de prevenção da poluição ambiental, tais como: Deten Química S.A e Instituto Corredor Ecológico Costa dos Coqueiros – INCECC, composto por um Conselho de Administração com cinco membros associados (Comitê de Fomento Industrial de Camaçari COFIC, Central de Tratamento de Efluentes Líquidos CETREL, Fazenda Praia do Forte e Sauípe S.A.), unidades situadas no Pólo Petroquímico de Camaçari/BA. Os trabalhos estão sendo feito com diferentes abordagens, porém, com um mesmo objetivo, que é de beneficiar a biodiversidade do planeta e melhorar os resultados das empresas executantes. Nesta pesquisa, são mostrados aspectos importantes de como o meio ambiente tem figurado nos discursos e práticas organizacionais das empresas brasileiras. / This research consists on the study of private enterprise policies of Socioenvironmental responsibility, by means of environmental preservation and conservation practices and actions, by indicating their environmental, social and marketing benefits in consequence. The objects of study presented are some ecology projects, works of environment preservation and conservation as developed by enterprises of large and medium size. Morais de Castro Comércio e Importação de Produtos Químicos Ltda. was taken as an empiric object, which is a medium size commercial enterprise that has developed a management of systematic and planned actions of environmental conservations, in the area of Salvador, State of Bahia. As for the study objects developed by large size enterprises handling some ecologic works and of prevention against environment pollution, we presented: Deten Química S.A and Instituto Corredor Ecológico Costa dos Coqueiros – INCECC, composed by a Board of Administration with five associated members (Comitê de Fomento Industrial de Camaçari COFIC, Central de Tratamento de Efluentes Líquidos CETREL, Fazenda Praia do Forte and Sauípe S.A.), units located at the Polo Petroquímico of Camaçari/BA. The works are differently approached, however in the same purpose, which is to benefit the biodiversity of the planet, and improving the results of the executive enterprises. In this research we show the important aspects in the way environment has appeared in the speeches and organizational practices of some Brazilian enterprises.

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