Evermore, novel and traditional business applications leverage the advantages of a graph data model, such as the offered schema flexibility and an explicit representation of relationships between entities. As a consequence, companies are confronted with the challenge of storing, manipulating, and querying terabytes of graph data for enterprise-critical applications. Although these business applications operate on graph-structured data, they still require direct access to the relational data and typically rely on an RDBMS to keep a single source of truth and access. Existing solutions performing graph operations on business-critical data either use a combination of SQL and application logic or employ a graph data management system. For the first approach, relying solely on SQL results in poor execution performance caused by the functional mismatch between typical graph operations and the relational algebra. To the worse, graph algorithms expose a tremendous variety in structure and functionality caused by their often domain-specific implementations and therefore can be hardly integrated into a database management system other than with custom coding. Since the majority of these enterprise-critical applications exclusively run on relational DBMSs, employing a specialized system for storing and processing graph data is typically not sensible. Besides the maintenance overhead for keeping the systems in sync, combining graph and relational operations is hard to realize as it requires data transfer across system boundaries. A basic ingredient of graph queries and algorithms are traversal operations and are a fundamental component of any database management system that aims at storing, manipulating, and querying graph data. Well-established graph traversal algorithms are standalone implementations relying on optimized data structures. The integration of graph traversals as an operator into a database management system requires a tight integration into the existing database environment and a development of new components, such as a graph topology-aware optimizer and accompanying graph statistics, graph-specific secondary index structures to speedup traversals, and an accompanying graph query language. In this thesis, we introduce and describe GRAPHITE, a hybrid graph-relational data management system. GRAPHITE is a performance-oriented graph data management system as part of an RDBMS allowing to seamlessly combine processing of graph data with relational data in the same system. We propose a columnar storage representation for graph data to leverage the already existing and mature data management and query processing infrastructure of relational database management systems. At the core of GRAPHITE we propose an execution engine solely based on set operations and graph traversals. Our design is driven by the observation that different graph topologies expose different algorithmic requirements to the design of a graph traversal operator. We derive two graph traversal implementations targeting the most common graph topologies and demonstrate how graph-specific statistics can be leveraged to select the optimal physical traversal operator. To accelerate graph traversals, we devise a set of graph-specific, updateable secondary index structures to improve the performance of vertex neighborhood expansion. Finally, we introduce a domain-specific language with an intuitive programming model to extend graph traversals with custom application logic at runtime. We use the LLVM compiler framework to generate efficient code that tightly integrates the user-specified application logic with our highly optimized built-in graph traversal operators. Our experimental evaluation shows that GRAPHITE can outperform native graph management systems by several orders of magnitude while providing all the features of an RDBMS, such as transaction support, backup and recovery, security and user management, effectively providing a promising alternative to specialized graph management systems that lack many of these features and require expensive data replication and maintenance processes.

The skincare sector is among the fastest growing consumer branded products, boasting unprecedented growth rates in emerging markets, as well as steady growth in developed and post-developed markets. Yet, a more relevant question to marketers of branded skincare products is what factors influence consumers’ decisions about where to buy such products, and whether or not to spread positive word-of-mouth (WOM) about products and store preferences. Sirgy’s (1982, 1985) self-congruence theory postulates that the greater the match between a consumer’s self-image and the image of a retailer’s typical patron, the greater the likelihood that the consumer will prefer and patronize that retailer. However, a review of the literature on self-image congruence shows a lack of consensus with respect to: 1) the effect of self-image congruence on retail patronage, and 2) the relative strength of the four dimensions (i.e., actual/ideal self- and social/ideal social self-image) of self-image congruence on consumer preferences and choices (e.g., Ibrahim & Najjar, 2008; Kang, Tang, Lee, & Bosselma, 2012). Further, Sirgy, Grewal, and Mangleburg (2000) suggested that the more a consumer matches a retailer’s store attributes with those of an ideal store, the more likely the consumer will prefer and patronize the retailer. Thus, an integrative model (Sirgy et al., 2000) that captures the effects of retail environment and self-image congruence on retail patronage served as the theoretical foundation of this study. The purpose of this study was to examine interactively the effects of retail environment and self-image congruence on retail shopping experience and patronage behavior of Generation Y-aged (Gen Y) consumers with respect to skincare products (i.e., a sub-sector of cosmetics). Primary data were collected through online surveys from 336 American and 325 Chinese Gen Y consumers. Structural Equation Modeling (SEM) was used to test the hypothesized relationships between self-image congruence, functional congruence, retail shopping experience, and retail patronage behavior. The findings indicate that, across the two sample groups examined, both self-image and functional congruence are related positively to Gen Y consumers’ intentions to spread positive WOM about products and store preferences. In addition, functional, but not self-image congruence, is related positively to purchase intentions across the two groups. Importantly, shopping experience, including satisfaction and pleasure, mediates the relationships between self-image, functional congruence, and retail patronage. Finally, the results of multi-group comparisons show that culture moderates the relative strength of the effect of different dimensions of self-image congruence on Gen Y consumers’ evaluations of retail store attributes and their likelihood to disseminate positive WOM. Specifically, the social-domain of image congruence (e.g., how others see me) had a greater influence on WOM for consumers from a collectivistic culture than it did for those from an individualistic culture. In contrast, the self-domain of image congruence (e.g., how I see myself) had a greater effect on Gen Y consumers’ evaluations of store attributes among those from an individualistic culture than it did for those from a collectivistic culture. This study makes three major contributions to the literature. First, the findings confirm the role of self-image and functional congruence on retail shopping experience and patronage behavior. Second, by using two sample groups from vastly different cultures, the study cross-validates the integrative conceptual model that explains consumers’ retail patronage. Finally, the findings add depth to the original self-image congruence theory by identifying conditions in which the relative strength of the relationships differ.

Titel: Se, hör & shoppa! En undersökning kring hur det med visuell och auditiv stimuli går att påverka kundens rörelsemönster och köpbeteende i butik. Författare: Klara Johansson, Marina Johansson Handledare: Professor Bertil Hultén Examinator: Universitetslektor Leif V Rytting Kurs: Företagsekonomi III – Examensarbete inriktning detaljhandel och service management (kandidat) 15hp Problemformulering: Hur påverkas kundens rörelsemönster och köpbeteende i en butiksmiljö med hjälp av visuella stimuli samt auditivt stimuli? Syfte: Syftet med examensarbetet är att undersöka, analysera och klargöra huruvida kundens rörelsemönster och köpbeteende kan påverkas med hjälp av sensoriska stimuli. Vi vill med hjälp av en multisensorisk upplevelse, vita pilar samt ljudet av fågelkvitter, försöka påverka kundens vägval i butiken för att bidra till att denne ska uppmärksamma större del av butiksytan. Metod: Examensarbetet har utformats med ett deduktivt angreppssätt. Vi har gjort en kvantitativ analys med en experimentell ansats. En omfattande litteraturstudie har legat till grund för de hypoteser som formulerats, i syfte att svara på forskningsfrågan. Primärdata har samlats in genom sammanlagt 1347 observationer på Plantagen i Kalmar. Slutsats: En slutsats av arbetet är att kunderna påverkas till att följa visuella stimuli i form av pilar. Det är därmed möjligt att påverka kunden att se mer av butikens yta med hjälp av visuella stimuli. Vi kan även visa att tillsättning av auditivt stimuli och visuella stimuli påverkar köpbeteendet i form av tid spenderad i experimentzonen, men det behövs vidare forskning för att utreda i vilken grad påverkan sker. Nyckelord: Sinnesmarknadsföring, visuell stimuli, auditiv stimuli, butiker, rörelsemönster, multisensorik, kongruens / Title: See, hear & shop! A Study of how visual and auditory stimuli can influence the customer's movement patterns and buying behaviour in store. Authors: Klara Johansson, Marina Johansson Supervisor: Professor Bertil Hultén Ph.D. Examiner: Senior Lecturer Leif V Rytting Ph.D. Course: Business economies III – Retail and service management (C level) Issues: How are the customer's movement patterns and buying behaviour affected in store with the help of visual and auditory stimuli? Purpose: The purpose of this study is to investigate, analyse and clarify whether the customer's movement patterns and buying behaviour can be affected by means of sensory stimuli. With the help of sensory marketing, white arrows and bird song, we want to influence the customer's choice of direction in the store with the purpose of making the customer notice a wider part of the store. Methodology: The thesis has been designed with a deductive approach. We have done a quantitative analysis with an experimental approach. An extensive search for literature has been the basis of the hypotheses formulated, in order to answer the research question. Primary data were collected through a total of 1347 observations at Plantagen in Kalmar. Findings: A finding of this thesis is that customers are influenced to follow the visual stimuli by the means of white arrows. It is thereby possible to affect customers to notice a wider part of the store by the means of visual stimuli. We can also show that adding auditory stimuli and visual stimuli can affect the buying behaviour in the matter of time spent in the experimental zone, although further research is required to exam to which extent the impact occurs. Keywords: Sensory marketing, visual stimuli, auditory stimuli, in stores, movement patterns, multisensory, congruence

Once the boundary in global investment does no longer exist, a substantial number of multinational corporations (MNCs) seek for the lower-cost countries such as developing countries or emerging countries to be their production bases. It is undeniable to say that these recipient countries will benefit abundantly in several aspects namely: capital and technical knowledge, employment boost and economic development stimulation. However, the disadvantages that occur may not be worth the trade-off in a long run whether it is economic inflation, impact to the environment and disappearance of small-scale business. Hence, sustainable business approaches concerning every involved stakeholder is vital, some firms might view that adjusting entire activities in the value chain does increase the costs, but some realizes that aligning their practices with along Sustainable Development Goals is the only way to gain profit, and save people and the planet simultaneously.Nevertheless, there are billions of poor people at the Base of the Pyramid (BoP) who are consumers and entrepreneurs especially in the developing countries. Part of the theorizers believes that producing products and service that respond to the grassroots turns out to be new opportunities for MNCs to develop new types of businesses; bring prosperity to the firms; enhance the poor by offering them knowledge and alternative solutions, shaping their aspirations and improving the accessibility of the products. On the other hand, the other part of the theorizers argued that this method does not only harm the poor since these people are vulnerable consumers, it also has less emphasis on legal, regulatory and social mechanisms. In a nutshell, nothing can guarantee that this approach will enventually take us closer to sustainability.In our study, we have seen that there are some MNCs looking at the BoP market with different perspectives. For instance, the arrival of MNCs in term of modern trade business in Thailand caused a severe effect to traditional retail stores or ‘Mom & Pop1 stores’ in the country. Unilever is one of the MNCs that have a major engagement with local small businesses through their new business model which does not only alleviate Mom & Pop store owners to retrieve their businesses, but it also creates a win-win situation between Unilever and these owners concurrently, allowing them to be self-reliance and operate their businesses sustainability in the days to come.The purpose of this master’s thesis is to understand and assess sustainable development theory, particularly in corporate social responsibility thinking in the BoP perspective based on sufficiency economy. Qualitative research and case study of Unilever Thailand were chosen as appropriate research methods to conduct this thesis.

Diploma thesis "New forms of distribution and sales of food with a focus on internet trading" aims to analyze the food market to recommend real realization of the new forms of food sales with the focus on the internet usage. The first part is focused on theoretical knowledge that explains the basic concepts related to the topic. In the second part, I focused on questioning and interviews. The aim was to find out if the customers buying food via Internet, whether they would welcome this form of selling and distributing food and the benefits of buying them over the Internet.

Titel: Här idag- borta imorgon. En kvalitativ fallstudie om vilka möjligheter och risker pop-up butiker kan medföra för ett varumärkes image och identitet.   Författare: Amanda Andersson och Frida Andersson   Handledare: Leif Rytting Examinator: Kaisa Lund Kurs: Kandidatuppsats 15hp. Företagsekonomi III - Marknadsföring. Detaljhandel och Service Management, Linnéuniversitetet, VT 2019. Syfte och forskningsfrågor Syftet med studien är att undersöka på vilket sätt pop-up butiker kan stärka ett varumärkes image och identitet samt vilka risker konceptet kan medföra ur ett varumärkesperspektiv inom detaljhandeln.   Forskningsfrågor: ·     Varför väljer Företag att öppna pop-up butiker? ·    Vilka möjligheter och risker finns det med att öppna pop-up butiker utifrån ett varumärkesperspektiv? ·     På vilket sätt kan pop-up butiker bidra till att stärka befintliga relationer mellan varumärken och konsumenter? Metod I studien tillämpades en kvalitativ fallstudie av inredningssektorn. Det empiriska materialet baseras på åtta semistrukturerade intervjuer av personer med kunskap om pop-up butiker.       Slutsatser Pop-up butiker kan stärka ett varumärkes och identitet image genom att det ger varumärket en fysisk närvaro där de får chansen att förtydliga sitt varumärke. Den största risken ligger i om var pop-up butikerna inte följer varumärkets övriga helhet samt om varumärken öppnar överallt vilket kan urvattna varumärket. / Title: Here today- gone tomorrow. A qualitative study about the opportunities and risks the affect of pop-up stores have on a brands image and identity. Authors: Amanda Andersson och Frida Andersson Tutor: Leif Rytting Examiner: Kaisa Lund Subject: Bachelor thesis 15 credits. Business administration III - Marketing. Retail and Service Management, Linnaeus University, Spring 2019. Purpose and research question The purpose of this study is to investigate in which way brands can strengthen their image and identity and the risks the concept can entail from a brand perspective.   Research questions ·    Why do companies open pop-up stores? ·    What are the opportunities and risks for opening a pop-up store from a brand perspective? ·    In what way can pop-up stores help strengthen existing relationships between a brand and customer?   Method This study is based on a qualitative case study in the furnishing industry. The empirical material are based on eight semi structured interviews with people with knowledge about pop-up stores.      Conclusion/Findings Pop-up stores can strengthen a brands image and identity by giving the brand a physical attendance to explicate the brand. The risk is if the brands pop-up stores doesn’t follow the themes with the other channels, or if they open pop-up stores everywhere can result in  brand overexposure.

Syfte och Frågeställning Studiens huvudsyfte är att skapa förståelse för hur layout och gruppering i butiksmiljöer, påverkar inredningsintresserade kvinnors butiksupplevelse. För att besvara studiens syfte har följande frågeställning formulerats: Hur påverkar layout och gruppering inredningsintresserade kvinnors butiksupplevelse i fysiska inredningsbutiker där produkter grupperas efter produktkategorier jämfört med där produktkategorier mixas? Metod, Teoretisk referensram och Empiri Studien är kvalitativ med en komparativ forskningsdesign och jämför två fall vilka utgörs av butikerna Hemtex, i Kalmar, och Hjärterum, i Borås. Den teoretiska referensramen utgörs av teorier om butiksmiljö och butiksupplevelser. Teorier om layout och gruppering har även tagits fram som en del av butiksmiljö. Studiens empiri samlades in genom intervjuer av tre kunder till respektive butik samt genom två stycken observationer, av de två butiksmiljöerna. Analys och Slutsatser I analysen diskuteras empiri och teori, där empirin från respektive butik jämförs. Analysen resulterar i studiens slutsatser vilket visar att olika arbetssätt gällande layout och gruppering i inredningsbutiker resulterar i olika butiksupplevelser. En inredningsbutik vars produkter grupperas efter produktkategorier främjar en funktionsfokuserad butiksupplevelse med dess funktionalitet men begränsade utrymme för inspiration. För en positiv upplevelse lämpar sig arbetssättet därmed bäst vid en målinriktad aktivitet. Vidare visar studien att mixade produktkategorier främjar en inspirationsfokuserad upplevelse med mer utrymme för inspiration men med sämre navigering, för en positiv upplevelse krävs därför mer av personalen vid en målinriktad aktivitet men lämpar sig väl för en fritidsorienterad aktivitet. / Purpose and Research question The main purpose of this study is to create understanding about how layout and space allocation, as aspects of store environments, affect the in-store customer experience (ISCX) of women interested in interior design. A question has been framed to fulfill the purpose of the study: How do layout and space allocation affect the ISCXof women interested in interior design where product are grouped by product categories compared with where product categories are mixed Method, Theoretical frame of reference and Empiricism The study is qualitative with a comparative research design that compares two cases that consist of the two stores Hemtex in Kalmar and Hjärterum in Borås. The theoretical frame of reference consists of theories about store environment and ISCX. These theories has been supplemented with theories about layout and space allocation, as a part of the store environment. The empiricism was gathered by interviews of three customers from each store and by two observations of the two store environments.  Analysis and Conclusions The analysis discuss the empiricism with the theories by comparing the empiricism of each store. The analysis is resulting in the study’s conclusions which show that different ways of working with layout and space allocations in interior design stores result in different ISCX. An interior design store with products grouped by product categories promotes a functional focused ISCX with its functionality but limited space for inspiration. The strategy is therefore most suitable for a targeted activity, for a positive experience. Further the study indicates that mixed product categories promotes an inspiring focused ISCX with more space for inspiration but less navigation, it is therefore most suitable for a leisure activity for a positive experience.

Les chaînes de magasins d’alimentation et d’approvisionnement diffusent leurs succursales à partir de la fin du XIXe siècle dans les pays industrialisés. Leur avantage concurrentiel repose sur l’intégration de la fonction de grossiste. Fondée par Geoffroy Guichard à Saint-Étienne en 1898, Casino est la seule société succursaliste française à avoir conservé ses archives. L’histoire de l’entreprise permet d’identifier les dispositifs d’intégration de catégories de plus en plus diverses d’acheteurs au marché des biens de consommation : l’attachement à la marque-enseigne et aux marques propres, la professionnalisation de la vente. Les tensions peuvent se lire dans les archives entre la mise en application de principes fordistes de standardisation et la volonté de renforcer le lien de clientèle. Dès avant l’unification du marché français par une nouvelle génération d’opérateurs, les succursalistes entament un processus de fabrique du consommateur - un acteur détaché des relations de fidélités traditionnelles. En France, les chaînes succursalistes sont à l’origine du passage du comptoir, au libre-service et aux supermarchés - en 1960 chez Casino. Dans cette lutte séculaire entre deux principes théoriques antagoniques (le commerce et la distribution), l’État se présente en position d’arbitre, sommé d’engager la « réforme du commerce », un processus débouchant finalement sur le triomphe de la grande distribution. / Food and supply chains spread their branches since the end of the 19th century in industrialized countries. Their competitive advantage is based on the integration of the wholesaler function. Founded by Geoffroy Guichard in Saint-Étienne in 1898, Casino is the only French supply chain to have kept its archives. The company's history makes it possible to identify the tools used in order to integrate more and more categories of buyers, in the consumer goods market. For example, the attachment to the brand-name and the private labels, the emergence of marketing. Tensions can be read in the archives between the application of Fordist principles of standardization and the desire to strengthen the customer relationship. Even before the unification of the French market by a new generation of operators, the branch operators undertake the making of consumer - an actor detached from traditional loyalties. In France, chains open the way to self-service and the first supermarkets - in 1960 for Casino. Confined between two antagonistic theoretical principles (“commerce” and distribution), the state is in the position of arbiter, summoned to engage the « reform of the trade », a process finally leading to the triumph of mass retailing.

O Brasil tem experimentado, nos últimos anos, o aumento no consumo de vestuário. A ascensão de um grande contingente de pessoas a um determinado patamar de consumo trouxe uma série de oportunidades para a indústria têxtil nacional. Não apenas o comércio varejista de roupas se sofisticou como também a cadeia têxtil-vestuário precisou se adaptar a uma nova realidade: um modelo de produção que tem como base a velocidade e o preço. Este trabalho, a partir de uma análise que engloba os processos produtivos e a venda de vestuário na capital paulista, busca explicar de que maneira o varejo legitima seu produto enquanto moda. Assim, elencamos três fatores essenciais para a análise de nosso objeto, a moda varejista: i) como nasceu e se desenvolveu o modelo de varejo existente até hoje. Nesta etapa abordamos a história de três magazines extremamente relevantes para história do varejo da cidade e mesmo do país Casa Alemã, Mappin e Mesbla - além de dois bairros fundamentais para a formação da indústria têxtil de São Paulo o Brás e o Bom Retiro. ii) o modo como a cadeia têxtil-vestuário paulistana adaptou seus meios de produção para acompanhar as mudanças do mercado. Aqui, analisamos dados quantitativos oriundos da RAIS além de material bibliográfico sobre o tema e, iii) como operam os atores envolvidos na fabricação e na venda da moda varejista. Para isso, abordamos dois representantes de funções centrais na produção de moda varejista, a produção e a distribuição: uma confecção, a R Confecções e um magazine, a saber, a Riachuelo. Nossa pesquisa é balizada pelo referencial teórico de Patrik Aspers, pesquisador suíço cujo foco de investigação é o mercado de moda varejista europeu. O instrumental apresentado por este autor nos permite compreender como se formam e se organizam os mercados de moda varejista. / In the last years, Brazil has experienced an increase in the clothing consumption. The entrance of a large number of people into a certain consumption level brought a series of opportunities to the domestic textile industry. Not only the retail clothing market became more sophisticated but the textile-clothing chain had to adapt to the new reality: a production model based on speed and price. This paper, from the analysis that encompasses productive processes and the garment retail sector in the city of São Paulo, tries to explain how retail legitimizes its product as fashion. Therefore, we listed three essential factors to the analysis of our subject, the retail fashion: i) how did the existing retail model come to life and develop. At this stage, we take the history of three department stores extremely important to the history of retail in the city and even in the country: Casa Alemã, Mappin, and Mesbla. We also included two neighborhoods that were the building blocks of the textile industry in São Paulo Brás and Bom Retiro. ii) how the textile-clothing chain of São Paulo has adapted its production means to keep up with the market changes. Here we analyze quantitative data from RAIS and the material about this subject found in the literature, iii) how the manufacturing and sales stakeholders operate in the retail fashion. We interviewed two representatives of production and distribution core functions in retail fashion: one apparel manufacturer - R Confecções and one department store, Riachuelo. This research follows Patrik Aspers theoretical referential, a Swiss researcher whose investigation focus is the European retail fashion market. The tools presented by this author allows us to understand how retail fashion markets are created and organized.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-11-16T11:48:39Z No. of bitstreams: 1 Alan Souza Lima.pdf: 1120771 bytes, checksum: 2897159f5159462ca316446c9c701f79 (MD5) / Made available in DSpace on 2016-11-16T11:48:39Z (GMT). No. of bitstreams: 1 Alan Souza Lima.pdf: 1120771 bytes, checksum: 2897159f5159462ca316446c9c701f79 (MD5) Previous issue date: 2016-09-20 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The objective of this research was analyse the influence of the attributes of small shops on the building sector that are considered important to the consumer decid in what store will buy the products, by the identification of the most important factors that are decisive on your own choice, althoug this study demonstrated the wishes of these customers, and was presented thus a note about the relation price x perceived quality. The study described another researches, not only on retail building materials, but thus on other reatil segments, and was demonstrated the results of theses investigations. The methodology applied was quantitative, conclusive and descriptive, done by the active clientes of a small store building materials who responded the questions using a Likert 5-point scale. Where used the software Microsoft Excel® 2013, and the software IBM SPSS Statistics, 24. For the interpretation of these data was adopted the Cronbach alpha, the Peasron’s correlation coefficient, and thus the One-Way Anova. The data indicated that the main attibute for these consumers is the variety and avaiability of products, followed by fast service and cuts. This way, the study demonstrated that the analysis of the preferences of consumers of building materials can not be only summarized by the strategy of low price, but too understand the customer needs using all attributes related to satisfaction of consumers in general / O objetivo desta pesquisa foi analisar a influência dos atributos das pequenas lojas de materiais para construção que são considerados relevantes para o consumidor decidir o local de compra dos produtos desejados, a partir da identificação dos principais fatores que impactam na decisão de escolha destes consumidores, e apontar os atributos valorizados por estes clientes, além de estabelecer uma análise da relação preço x qualidade percebida para este nicho de consumidor. A pesquisa conectou-se com outros pesquisadores do varejo, não só de materiais para construção, mas também de outras categorias e segmentos, ao demonstrar resultados de investigações a respeito das preferências dos consumidores varejistas em geral. A metodologia aplicada foi quantitativa, conclusiva e descritiva, realizada a partir de uma amostra selecionada do banco de dados dos clientes ativos de uma pequena loja de materiais para construção, que foram incumbidos de responder as questões propostas a partir de uma escala de Likert de 5 pontos. Foram utilizados para interpretação dos dados, o software Microsoft Excel® versão 2013, e o software IBM SPSS Statistics versão 24. Tomou-se como base de análise, os resultados do Alpha de Cronbach, o coeficiente de Correlação de Pearson, além do One-Way ANOVA. Os indicadores demonstraram que a principal influência para os clientes do pequeno varejo de materiais para construção está direcionada à variedade e disponibilidade dos produtos oferecidos pelas lojas, seguidas do atendimento rápido e cortês. Desta forma, este estudo sugeriu que a análise das preferências dos consumidores de materiais para construção não devem ser sintetizadas às estratégias relacionadas ao preço mais baixo, mas sim compreender e atender as necessidades dos clientes tomando-se como base o conjunto de atributos relacionados à satisfação dos consumidores em geral