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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Exploring Market Creation by Entrepreneurs in Sweden : How Value Innovation Fosters the Creation of New Markets / Utforskandet av entreprenörers marknadsskapande i Sverige

Kubilay, Merve Beyza, Dahlberg, Therese January 2020 (has links)
As new markets continuously emerge, increasing academic attention has been devoted to identifying what factors predominantly foster this process. Notably, scholars have coupled market creation with value-creating innovations; new markets emerge due to generation of novel customer value. Blue Ocean Strategy is a prominent approach to such market creation incentives, centring around the implementation of value innovation. However, exploration of this approach has been relatively overlooked in previous research. Extant literature has, instead, primarily acknowledged marketing incentives as the major facilitating factor of new markets, referring to how solutions need to be aptly communicated to gain stakeholders. In addition, technology development is considered by scholars to have a great impact on the creation of new markets, on accounts of breakthrough inventions having disrupted and dismantled preceding industries. The purpose of this study is thus to fill the apparent research gap by investigating how value innovation enables entrepreneurs to create new markets. Although startups are pertinent to the notion of innovative solutions that lead to new markets, entrepreneurs’ approach to market creation has not been extensively investigated. Hence, becoming an applicable context for the research purpose. In order to collect empirical data, a qualitative research approach was undertaken, where seven interviews were conducted with respondents from different Swedish startup companies. Participating companies originate from a variety of industries and shared experiences from their respective innovation processes, which subsequently facilitated insightful data, applicable to the purpose. Findings revealed that value innovation enables entrepreneurs to create new markets as its implementation removes the challenge of competing with incumbents, allowing the startup to go beyond the boundaries of the traditional industry. Ultimately, the collected data could not support the notion of value innovation as an exclusive approach to market creation. Nevertheless, the role of value innovation as a significant factor in the process cannot be entirely undermined as findings indicated that its implementation prominently alleviates market creation.
2

Towards the Future in Urban Public Transportation : Exploring Business Models for Innovation & New Business Entry

Chan, Enging, Niesner, Christopher, Vuong, Yen Thi Hong January 2009 (has links)
<p><p>This Master’s thesis explores the importance of creating a new form of business model that incorporates a more substantial focus on innovation business strategy, geared towards the public transportation industry. It specifically explores how multinational companies (MNCs) in urban public transportation can use their internally developed technologies to enter new businesses beyond their current core. Due to the complexity of this topic, the thesis covers three major issues. First, it is important to determine the values that the technology offers to the new business and which strategy should be used to delivered these values. Second, it is necessary to create an appropriate business model to successfully commercialize the innovation. Third, it is essential to find suitable ways to integrate this business model into the company organizational structures. To provide new approaches and perspectives, this research project uses a single case study, a leading public transportation MNC and one of its innovative technologies to enter a new business. For confidentiality, names, empirical data, analysis and recommendations for the company have been excluded from this publication.</p><p>Findings reveal that Blue Ocean Strategy and its fundamental value innovation theory can be used in coordination with a traditional business model approach and corporate venturing theory to provide a more complete picture of the stages of business strategy in entering a new business in public transportation, with a more distinct focus on the innovation aspect. Given the findings, an MNCs should first determine the new value that their technology brings to various external stakeholders and find a way to communicate and market it in an untraditional way, focusing on emotional as well as functional appeal. MNCs should then consider various positions they can take in a new business, in determining the ideal commercialization strategy to pursue. MNCs should bear in mind that value is enhanced through collaborations both inside and outside the industry. This strategy can be chosen based on a variety of factors, such as monetary and strategic aims. Lastly, MNCs should consider how to enhance value through the appropriate organizational integration strategy for the new business. The proposed business model incorporates the interrelationship between the Blue Ocean theory, with business model and corporate venturing strategies, to create a business model approach that provides a better understanding of the decision-making processes, risks, and value, of an internally developed innovation, and the impact on an MNC’s core business.</p></p>
3

Towards the Future in Urban Public Transportation : Exploring Business Models for Innovation &amp; New Business Entry

Chan, Enging, Niesner, Christopher, Vuong, Yen Thi Hong January 2009 (has links)
This Master’s thesis explores the importance of creating a new form of business model that incorporates a more substantial focus on innovation business strategy, geared towards the public transportation industry. It specifically explores how multinational companies (MNCs) in urban public transportation can use their internally developed technologies to enter new businesses beyond their current core. Due to the complexity of this topic, the thesis covers three major issues. First, it is important to determine the values that the technology offers to the new business and which strategy should be used to delivered these values. Second, it is necessary to create an appropriate business model to successfully commercialize the innovation. Third, it is essential to find suitable ways to integrate this business model into the company organizational structures. To provide new approaches and perspectives, this research project uses a single case study, a leading public transportation MNC and one of its innovative technologies to enter a new business. For confidentiality, names, empirical data, analysis and recommendations for the company have been excluded from this publication. Findings reveal that Blue Ocean Strategy and its fundamental value innovation theory can be used in coordination with a traditional business model approach and corporate venturing theory to provide a more complete picture of the stages of business strategy in entering a new business in public transportation, with a more distinct focus on the innovation aspect. Given the findings, an MNCs should first determine the new value that their technology brings to various external stakeholders and find a way to communicate and market it in an untraditional way, focusing on emotional as well as functional appeal. MNCs should then consider various positions they can take in a new business, in determining the ideal commercialization strategy to pursue. MNCs should bear in mind that value is enhanced through collaborations both inside and outside the industry. This strategy can be chosen based on a variety of factors, such as monetary and strategic aims. Lastly, MNCs should consider how to enhance value through the appropriate organizational integration strategy for the new business. The proposed business model incorporates the interrelationship between the Blue Ocean theory, with business model and corporate venturing strategies, to create a business model approach that provides a better understanding of the decision-making processes, risks, and value, of an internally developed innovation, and the impact on an MNC’s core business.
4

Návrh na posílení firemních faktorů z pohledu hodnotové nabídky a zákaznických segmentů u vybrané společnosti / The Proposal to Strengthen Company Factors from the Perspective of Value Proposition and Customer Segments in Selected Company

Beránek, Jan January 2020 (has links)
The diploma thesis deals with the evaluation of factors of the selected company influencing its value offer in the current market environment. The first theoretical part describes the bases defining the relevant company factors, the process of strategic management, value offer and innovation including a description of selected analytical-research methods suitable for the analysis of the problematics. The second analytical part explores and analyzes the environment and factors of the company from which, based on the COP analysis, are selected company factors suitable for subsequent strengthening. The design part of the thesis already elaborates process for strengthening factors including concrete steps that will lead to the future development of the company.
5

Planejamento estratégico no setor do transporte rodoviário de cargas: a proposta de um quadro referencial

Silva, Max Roberto da 31 January 2013 (has links)
Submitted by Maicon Juliano Schmidt (maicons) on 2015-07-09T17:28:48Z No. of bitstreams: 1 Max Roberto da Silva.pdf: 2364743 bytes, checksum: 3abbb691b2fc1672d72997a62b8d9213 (MD5) / Made available in DSpace on 2015-07-09T17:28:48Z (GMT). No. of bitstreams: 1 Max Roberto da Silva.pdf: 2364743 bytes, checksum: 3abbb691b2fc1672d72997a62b8d9213 (MD5) Previous issue date: 2013-01-31 / Nenhuma / O segmento de transporte rodoviário de cargas se caracteriza pela competição acirrada, devido ao excesso de oferta de transportadores, ocasionada pelas baixas barreiras de entrada, fatores que contribuem para que as empresas do setor tenham uma baixa rentabilidade. Esta dissertação de mestrado tem por objetivo propor um quadro referencial no processo de planejamento e gestão estratégica para utilização por empresas do segmento de transporte rodoviário de cargas. Inicialmente, foram realizadas entrevistas com profissionais de empresas do setor para identificar as ferramentas de gestão e planejamento estratégico que essas empresas utilizam. Após, buscou-se identificar as características do setor com o objetivo de verificar ferramentas de gestão e planejamento estratégico que possuem maior aderência ao setor para a composição do quadro referencial. Analisando-se as ferramentas utilizadas pelas empresas pesquisadas, observou-se que essas empresas utilizam ferramentas tradicionais e consolidadas de gestão e planejamento estratégico, que não privilegiam a busca pela inovação de valor em suas propostas. Com a análise realizada nas empresas pesquisadas do setor, identificou-se a importância da utilização no processo de gestão e planejamento estratégico de ferramentas que propiciem inovação em seus modelos de negócios para que as empresas consigam diferenciar-se da concorrência na busca de novos mercados, de novas demandas e de novas ofertas de valor. A partir deste diagnóstico, utilizando-se um conjunto de ferramentas tradicionais e já conhecidas pelas empresas e de ferramentas que propiciam e privilegiam os processos de inovação de valor, propôs-se o quadro referencial de gestão e planejamento estratégico para empresas do segmento de transporte rodoviário de cargas. Este quadro referencial foi submetido a especialistas do setor e avaliado por esses em um processo de análise crítica, cujos resultados foram satisfatórios, reforçando a pertinência e validade do quadro referencial como elemento condutor para a inovação de valor nas empresas do transporte rodoviário de cargas. / The road transportation segment is characterized by fierce competition due to oversupply of carriers caused by low entry barriers, factors that contribute for the companies operating in this sector to have low profitability. The objective of this master’s dissertation is to propose a benchmark in the planning process as well as the strategic management to be eventually utilized by cargo transportation companies. At first, interviews were conducted with the industry professionals to identify which management and strategic planning tools such companies utilize. Then we attempted to identify the characteristics of the sector in order to identify which management and strategic planning tools have greater adherence to the sector in order to create the benchmark. When such tools utilized by the interviewed companies were analyzed it was noted that the companies utilize traditional and consolidated management and strategic planning tools and do not look for value innovation in their environments. With such analysis we noticed the importance to utilize tools in the companies’ management and strategic planning processes that lead to innovation in their business models, in order for such companies to gain a differential in relation to their competition when searching for new markets, new demands and new value offers. From such diagnosis, by utilizing a traditional set of tools already utilized by most companies as well as new tools that provide and privilege the value innovation processes, a benchmark for management and strategic planning for companies in the road transportation sector was proposed. This benchmark was submitted to and evaluated by industry specialists in a review process, which results were satisfactory, reinforcing the relevance and validity of the benchmark as conductive frame of reference to value innovation in enterprises of road cargo transportation.
6

Alianças Estratégicas e Inovação de Valor: Estudo de Caso dos Jatos Regionais 170/190 da Embraer

Bedaque Junior, Alipio 24 October 2006 (has links)
Made available in DSpace on 2016-04-25T16:44:50Z (GMT). No. of bitstreams: 1 ADM - Alipio Bedaque Jr.pdf: 659389 bytes, checksum: 5e9724d45f32adc7ec03fbff3e6299fd (MD5) Previous issue date: 2006-10-24 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The increasing changes in the organizational environment, propelled globalization, have lead companies to rethink their business models in order create value. Therefore, the organizational arrangements that emphasize innovation and cooperation are understood by many researchers as possible answers to these new challenges and potential sources of superior results. This research essay points to different ways of management strategic alliances considering their dynamics, their benefits and risks in environment in which organizational competence of value innovation is of importance. Empirical researches were held at EMBRAER concerning the family regional jets 170/190, as semi-structured interviews, and these data complemented with secondary sources. Bibliographic revision was also done during all the stages of the survey order to assure theoretical basis and offer main subsidies to the questionary preparation, the choice of methodology and the field data collection work itself. The results of the empirical data point to, among others, some relevant contributions: the importance of strategic alliances in an open innovation model, the possibility that innovation might be considered an organizational competence and the importance of value innovation to create new markets in which traditional competition becomes secondary importance / O significativo incremento das mudanças no contexto organizacional, impulsionadas pelo fenômeno da globalização, tem levado as empresas a repensarem seus modelos de negócios para gerar valor. Neste contexto, modelos de arranjos organizacionais que contemplem a inovação e a cooperação são entendidos por vários pesquisadores como propostas de respostas a estes novos desafios e fonte potencial de resultados superiores. Este trabalho de pesquisa aponta caminhos para a gestão das alianças estratégicas considerando sua dinâmica, seus benefícios e riscos em um ambiente no qual a competência organizacional da inovação de valor assume importância. Foram realizados levantamentos empíricos na Embraer relacionados à família de jatos regionais 170/190, na forma de entrevistas semiestruturadas e estes dados foram complementados a partir de fontes secundárias. Foi também realizada uma revisão bibliográfica durante todas as etapas da pesquisa de forma a delimitar as bases teóricas e fornecer os subsídios fundamentais para a elaboração das questões, a escolha da metodologia, a elaboração do questionário e o próprio trabalho de coleta de dados no campo. Os resultados dos levantamentos empíricos realizados apontam, dentre outras, algumas contribuições principais: a importância das alianças estratégicas em um modelo de inovação aberta; a possibilidade da inovação ser considerada uma competência organizacional e a importância da inovação de valor para a criação de novos mercados no qual a concorrência tradicional passa a ter importância secundária
7

核心技術能耐發展策略對筆記型電腦產業產品創新的影響-以華碩、宏碁開發小筆電產品為例 / The influence of core technology competence development strategy to notebook industry product innovation - A case study over Asus and Acer netbook product dvelopment

洪榮成, Hung, Richard Unknown Date (has links)
2007年6月,華碩電腦發表Eee PC精簡式筆記型電腦,此創新產品俟後由臺灣資訊工業策進會市場情報中心(MIC)統稱為精簡型小筆電,簡稱小筆電,英文名稱則採用美商英代爾對於這款產品的統稱:Netbook。 Eee PC所設定的目標市場著眼於消費性市場,將產品定位於已開發國家使用者的第二臺電腦以及開發中國家使用者的第一臺電腦。產品上市後掀起銷售高潮,由於小筆電的加入,筆記型電腦在2008年第三季出貨量首度超越桌上型電腦,比先前2007年預估提早兩年,Eee PC因而被譽為臺灣電腦廠商價值創新的一大步。 本研究主要的探討問題有四:核心技術能耐發展策略對於產品創新的影響為何? 品牌與ODM廠商在創新產品開發上的合作與分工為何? 品牌廠商因應競爭者之破壞性創新的作法為何? 核心技術能耐為基礎的產品創新在市場上所需具備的成功條件為何? 在研究設計上以策略與組織、技術、市場三構面做為主要分析架構。策略與組織構面由領導者企圖心、核心競爭優勢、企業文化、組織架構、企業網絡定位等變項構成;技術構面上由產品研發經驗、內部知識傳遞、外部資源網絡、產品開發管理等變項構成;市場構面由品牌效益、顧客需求、產品行銷、產業合作網絡等變項組成用以探討對於破壞性創新產品構思及開發階段的影響。研究方法上採用「個案研究法」,以領導廠商華碩與宏碁為研究對象。在資料上透過企業訪談與次級資料蒐集的方式來了解個案公司在創新產品的發展過程,並結合核心競爭力、產業價值鏈、破壞性創新、新產品開發程序、吸收能耐與知識傳遞、技術面競爭策略等學理加以分析,本研究所獲得的研究發現如下: 一.建立核心競爭能耐的方向及重點決定了企業在產業價值鏈的位置與所從事的價值活動。 二.企業基於核心技術能耐發展策略而對產品創新方向做出技術領導者與技術追隨者的不同策略選擇。技術領導者著重產品的破壞性創新設計,技術追隨者著重於產品成熟技術的市場性。 三.品牌廠商與ODM的研發製造合作關係上,考量中心點在於顧客對企業的認知價值。品牌廠商並以平均分配(Allocation)與相互制衡(Leverage)為策略,取得各家資源之長為己用。 四.設計代工廠從OEM經營模式進入ODM經營模式,在逐步接手研發價值活動後,ODM設計製造廠開始投入自主研發,成為個人電腦產品技術提供者。但在缺乏通路品牌下,所創造的產品創新價值只能透過品牌廠技術採用將創新價值傳達至消費者。 五.企業發展破壞性創新產品時,原價值網絡上具產業主導地位的供應商透過關鍵技術的掌握,並經由品牌行銷掌握終端使用者,形成不易突破的慣性,對於廠商產品創新產生鉗制作用。 六.企業發展破壞性創新產品若無法取得市場客戶對產品的價值認同,則雖有技術成就,但難以成為產品的競爭優勢。 七.企業在發展破壞性創新產品過程中,若缺乏行銷業務部門參與,將可能造成產品上市後的市場資訊掌握失準。 八.破壞性創新產品所設定於原價值網絡的目標市場,往往因為高科技產業的不確定性因素,在實際執行時意外產生新應用,產品因而進入新價值網絡的新市場。 九.破壞性創新產品進入新市場時不確定因素多,廠商因需求不易掌握而經常發生嘗試錯誤的探索行為,但市場晚入者觀察先驅者經驗,往往能立即掌握正確資訊而迅速反應市場需求。 十.企業發展破壞性創新產品,若未造成有效技術差距,技術領導者與市場先驅者將不易維持首動者優勢。技術追隨者與市場晚入者藉由學習領導者經驗將有機會快速超越。 本研究最後並提出一些實務上建議,以做為產業界發展核心技術能耐策略與發展破壞性創新產品的參考。 / In June, 2007, Asus Computer announced her Eee PC in Computex Taipei, Taiwan International Computer Exhibition. The simplified notebook then named “Netbook” due to its lightweight design and focused internet application. Eee PC was aimed on consumer market of developed countries, targeted as “Secondary Computer” for existing computer users, as well as first computer to the user of the developing world, the name “Eee” derives from "the three Es", an abbreviation of its advertising slogan for the device: "Easy to learn, Easy to work, Easy to play". By third quarter of 2008, notebook shipped quantity including netbook, had exceeded desktop computer, two years advance from prior market research report’s estimation made before netbook product rollout in 2007. Eee PC was praised as stride-out of value innovation of Taiwan computer industry. Problem discoveries and definitions in this research are: first of all, what is the influence of core technology development strategy toward product innovation? Second, how brand owner works with ODM suppliers on innovative product development? Third, how brand owner reacts to disruptive innovation? Last, what are market successful factors of an innovative product which based on core technology competence? Analysis framework of this research consists of three aspects: strategy and organization, technology, marketing. As an exploratory study, research design is qualitative research and case study over certain firms: Asus and Acer, with 90% market shares of netbook in year 2008. For data gathering, primary data came from interviews to firms’ management team members, specifically R&D and PM Directors, secondary data studies came from varies sources: research reports, annual reports, and so on. To explore the influence of core technology competence toward product innovation in idea generation and product development stage, study of related theories in advance is necessary: core competence, value chain, disruptive innovation, new product development procedure, absorptive capability, knowledge transmission, and competitive strategy of technology. Discoveries of this research are: 1.Direction and focus of establishing core competence decides the firm’s position in value chain and the value activities firm engaged. 2.Core technology competence development strategy directs firm’s choice of technology leader or follower, leader focuses on innovative product design, follower focuses on mature technology’s market taking. 3.Customers perceive value is the key consideration that brand owners work with ODM suppliers. “Allocation and Leverage” are strategy that brand owners manage multiple ODM suppliers. 4.From OEM to ODM business model, ODM firms start to develop own independent research projects, this trend leads ODM to be technology supplier in foreseeable future. But, research results can only go through brand owners to consumer market. 5.Key technology suppliers of existing value network will obstruct disruptive innovation products through market’s inertia. 6.Technology based innovative products can’t have competitive advantage in the market without customer’s perceive value. 7.Sales marketing team’s participation is important for disruptive innovation during product development stage. 8.Unexpected new value network will emerge due to uncertainty of high-tech industry, new application out of target market leads to new value network which is different from existing one. 9.Pioneer frequently tries and error for disruptive innovation product due to uncertainty of market, late entrant learned from pioneer’s experience, and react to market demand efficiently. 10.Innovative product without technology gap, firm can’t maintain first mover advantage too long, technology follower have chance to transcend in short period. Conclusions of this research are summarized from above discoveries, and suggestions to industry firms made by this research can be reference to firms’ development strategy of core technology competence as well as product development of disruptive innovation.
8

中國行銷通路策略創新之研究—以T家具公司為例 / The Innovation of Sales Channel Strategy in ChinaA-Case Study T Furnishing Company

任惠蓮, agogo Unknown Date (has links)
中國經濟最近二、三十年一直保持高速增長的趨勢,尤其是2006至今中國股市的井噴式發展,為中國資本投資市場帶來巨大發展機遇的同時,也帶動了相關產業的發展,如家居零售業就存在著顯著的連動效應。一方面,持續的牛市給股民帶來了高收益,提高了潛在消費者的購買力;另一方面,投資市場的發展也為家居業融資提供了便利。但是,中國家居業市場現有的行銷通路策略,存在嚴重的趨同性,眾多廠家依靠幾乎雷同的通路策略進行著殘酷的零和博弈競爭。家俱工廠,都必須依靠幾家大規模的大型家具賣場通路為載體在裡面開店,方能順利行銷自己產品到客戶手上,家具工廠產品通常交由經銷商在各城市代理販售,或開自營店,若有家俱工廠和家具大賣場因為經銷商的資訊不對接,家俱工廠可能就會失去黃金店面,壓縮到自己生產的傢具品牌空間通路。近年中國火熱的零售通路家樂福、大潤發、沃爾馬,馬不停蹄的在中國展店分食上千億人民幣的量販銷售額,家居業能否藉由前述迥異的通路模式,並充分發揮工廠本身有的資源基礎與核心技術,進而探索出一種創新的行銷通路模式,為顧客創造更高的讓渡價值的同時,擺脫殘酷的紅海競爭,成為家居業競爭參與者面臨的一大挑戰。本文以傢俱工廠T公司為例,通過對其行銷通路策略的綜合系統分析,從傳統家居商場到零售通路的量販店中展店,探索出一套適合中國市場的行銷通路創新模式。 本文分六章,第一章是本文的緒論部分,介紹研究背景及意義,並對相關概念進行界定,提出本文的研究思路和方法,以及文章的結構安排和創新之處。在第二章中主要對資源基礎理論、藍海策略及創新理論等文獻進行了綜述,作為整篇文章的理論支柱。第三章介紹了中國零售業市場的發展概況,著重分析了中國市場量販店發展的情況,為後面提出行銷通路創新提供背景與動機。第四章分析了中國家居業市場現行的幾種主要的行銷通路模式,並綜合分析其特點。第五章以T公司為例提出為何開創新通路及其在中國市場行銷通路模式創新實務。第六章結論與建議。 / In last decade, China's economy kept growing at top speed. The booming stock market, while bringing the enormous opportunity for the Chinese capital market development, has driven the development of relevant industries too. The effect on furniture business is absolutely apparent. On one hand, the bullish stock market has brought high returns to stock holders, while raising the purchasing power of potential consumers. On the other hand, the development of capital market has offered the convenience to financing in furniture business too. However, the homogeneity and zero-sum game of marketing strategy in furniture business is serious enough to be a catastrophe to everyone concerned. In order to approach potential customers, the furniture factories must all rely on several sales channels of high market share to run their own shops inside. Furniture factories usually have their own distributors to promote their sales, or run their own shops. If there is information asymmetry between the furniture factories and sales channels, the furniture factories will encounter the possibility of the loss of shop presence and brand damage. In recent years, Carrefour, RT-Mart, and Wal-Mart develop their own sales channels in China at high speed in order to share the millions of dollars market. How to take advantage of the above-mentioned sales channels and leverage their own resources and core competence to create innovative sales channels, while offering higher value for the customers and getting rid of the cruel Red Sea competition is a challenge to the furniture factories and every participant concerned nowadays. This text takes furniture factory T Company as an example, through comprehensive and systematic marketing strategy analysis, and researches on T Company’s traditional sales channels and new sales channels within retailing chains, to explore a set of sales channels innovation model which is suitable for the Chinese market. This research consists of six chapters. Chapter one which is an introduction part mainly focuses on the basis of the selected title and related definition, introduces relevant concepts, ways of thinking and method studied, and last but not least recommends the thesis structure and its possible innovation. Chapter two is literature review and comment. Representative figures, relevant fields of the thesis and their research results are reviewed on a chronological basis, including several following respects: Resource-Base Theory, Blue Ocean Strategy, and Innovation Theory. Chapter three is the development overview of Chinese retailing business and also analyzes the development of hypermarkets in China emphatically in order to illustrate the background and motive for sales channels innovation. In Chapter four, this research analyzes existing models of sales channels and its characteristics of Chinese furniture business comprehensively. Chapter five takes T Company as an example and further elaborates its strategy and operation on the innovation of sales channels construction. Chapter six is the conclusion and follow-up study suggestion.
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從資源依賴的觀點探討組織價值創新:全面解決方案提供者的個案探討 / Resource Dependence Perspective of Organizational Value Innovation: Case Study of a Total Solution Provider

陳德川, Chen,Te-Chuan Unknown Date (has links)
創業初期所面對的主要問題就是資源不足的問題,要如何獲取生存與發展所需要的資源是企業的重要課題。首先,企業必須分析內部環境,找出核心資源,並將之發揮在目標事業上,為企業奠定基礎。再者,企業必須分析外部環境,透過各種組織鏈結策略,重新調整與供應商、顧客、甚至是競爭者之間的關係成為策略夥伴關係,選擇並集中核心競爭強項,形成資源互補,提供給客戶一個全面解決方案(Total solution)的服務,以滿足甚至超過顧客預期的需求,使得顧客願意持續購買,企業藉此從環境中獲取關鍵資源並得以持續發展。 本研究透過個案分析發現,組織在成為「全面解決方案提供者(TSP)」的角色過程中,因為市場力量及組織力量的融合過程的不同,我們分析出其發展軌跡可以歸類成為五大類,即「水平整合型的TSP」、「垂直整合型的TSP」、「先水平後垂直整合型的TSP」、「先垂直後水平整合型的TSP」以及「垂直及水平整合並進型的TSP」。這五大類型的發展軌跡基本上描述了組織發展的過程,讓我們更清楚的知道組織成長過程中因為環境因素以及組織因素所造就成的組織面貌。 「TSP成長曲線 (TSP Growth Curve)」的形成過程,是在個案成長過程分析及探討後發現,組織要追求持續成長,單靠本身的資源是受限的,組織必須去整合內外部的資源,包括重新建構核心資源、組織並管理外部資源網絡,透過各樣的鏈結策略使得組織獲取成長所需要的關鍵資源,透過策略再思考重新組織企業架構,建構一個學習性組織平台,鼓勵在這個平台上的每一個人去創新思考,讓組織成員得以在非傳統性架構下去思考,在非秩序中去創新,讓大家願意去共創組織的價值。 研究發現,組織獲取資源並成為TSP的四個步驟為:1.建構組織核心資源與能力2.從環境中獲取關鍵資源3.價值創新成為TSP角色使顧客滿足4.降低對環境依賴,繼續提升高一層次的成長循環。這樣良性的循環讓組織累積更多資源而逐漸壯大,擺脫了創業初期資源不足的困境,組織在壯大的同時因為建立了更多的資源而逐漸降低對於原有環境中的資源依賴,並與環境中資源提供者的關係從依賴變成互賴,此時組織已經提昇到了另一層次的成長循環。這樣的成長循環使得組織得以在不同的環境中獲取不同的資源繼續成長,讓企業一直維持企業生命週期中的成長階段,因而可能避免或延遲了衰退階段的發生。 本研究的特色是從資源依賴的角度出發,探討組織如何透過從環境中獲取成長所需的關鍵資源,並探討組織藉由成為全面解決方案提供者的角色來獲取顧客價值創新,此時組織價值亦跟隨提升。 大部分的企業皆無法規避「出生、成長、成熟、飽和、衰退」的命運,就如同生命會歷經「出生、幼年、青年、壯年、老年」的歷程一般,或許企業無法避免衰退或消失的命運,但是找出「延年益壽」方法來維持壯年期是一個可行的策略。「TSP成長曲線圖」以「TSP成長循環圖」即可以說明企業從「創業成功」到「維持成長」的策略歷程,可以作為企業經營發展的參考。 / The major problem in the early stage of entrepreneurship is the shortage of resources, so it is industries’ crucial mission to acquire the resources to sustain and develop its growth. First, industries must analyze its internal environment to identify the core sources and apply them into the target business, to lay the foundation for companies. Second, industries must conduct external analysis with organizations linkage mechanism to re-address the connection among suppliers, customers and even competitors, so that they can become the strategic partners, formulate complimentary resources, concentrate on their own core advantages in the competition. In this way, they can offer customers the service of Total Solution, to meet, even exceed customers’ expectation. Hence, this could sustain customers’ continuous purchase, and industries can keep developing its business by grabbing the crucial resources in the environment. This research discovered that, due to the different merging processes between market powers and organizations power, there are five categorized patterns when organizations become Total Solution Provides (TSP): horizontal integration TSP, vertical integration TSP, horizontal-to-vertical integration TSP, vertical-to-horizontal integration TSP and simultaneously vertical and horizontal integration TSP. These five patterns basically outline the process of organization development and bring us more diverse pictures caused by different environmental and organizational causes. After studying cases and formulating of the TSP Growth Curve, this research found out that it is limited to for organizations to pursue the growth by its own resources. Industries must integrate internal and external resources, re-construct the core resources, manage the external resource network, acquire all the necessary resources for further growth through linkage mechanism, rethink the structure of the business, establish the learning platform to encourage its member to jointly create the value for the organizations, contemplate beyond the boundary of tradition and innovate without order. There are four steps for the organizations to acquire resources and formulate the TSP Growth Curve: 1. Constructing the core resources and capability of the organizations; 2.Acquireing the core resources from the environment; 3.Becoming TSP with value innovation and satisfy the customers; 4.Lowering the dependence on the environment and upgrading the Growth circle. Organizations can grow stronger, accumulate more resources with this benign circle and leave the dilemma of insufficient resources. In this way, organizations can receive more resources than ever; it can also turn the relationship between organizations and supplier from unilateral dependence to mutual dependence and TSP Growth circle will also be upgraded while they are growing bigger. This growth circle can continuously sustain its development by collecting different resources in different environments. Hence, the stage of growth will be prolonged, and the stage of recession will be avoided of delayed. Based on the Resources dependence theory, this research has discussed how organizations obtain the crucial resources from the environment to generate growth, and also analyzed that when organizations obtain customers’ value innovation by playing TSP, organizations’ value will also raise consecutively. Most industries can not avoid the linear destiny of establishment, growth, maturity, saturation and recession as well as human’s life stage of birth, child, youth, adult and aging. Industries may not genuinely ward off the consequence of decline or disappearance, but it’s still workable to figure out a strategy to prolong the period of maturity. TSP Growth Curve and TSP Growth Circle can well explain the industries’ process from the stage of “entrepreneurship” to “the maintenance of growth”, and also offer the positive example for business operation.

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