一個組織行政人員穩定性關係著組織效能的良窳，因此教師兼行政人員的穩定性以及離職情形對學校效能有著重大的影響，再加上工作壓力及工作滿意與離職與否息息相關，因此本研究旨在探究目前桃園縣國民中學教師兼行政人員行政職務平均任期以及教師兼行政人員工作壓力、工作滿意和離職傾向的關係。最後作出結論和建議供教育行政機關、學校行政主管、教師兼行政人員及未來相關研究之參考。 本研究調查表資料以桃園縣89學年度（含）以前成立之國民中學進行普查，共計發出46份調查表，回收40份，回收率為87％，有效的調查表計33份，可用率為83％。問卷調查也以上述46所桃園縣國民中學之教師兼行政人員為資料分析對象，從桃園縣13鄉鎮市抽出33所國民中學之全部教師兼行政人員，抽取樣本共有463人，問卷回收433份，回收率為94％，有效問卷計410份，可用率為95％。在資料分析上，問卷調查資料主要用描述統計、t考驗、單因子變異數分析、典型相關分析、皮爾遜積差相關分析、多元及逐步迴歸分析、因素分析等方法。 本研究獲致以下結論： 一、桃園縣國民中學學校規模越大，教師兼行政人員平均任期越長，教師 兼行政人員離職率越低。 二、桃園縣國民中學學校歷史短，主任及組長的平均任期較長；學校歷史 短，組長平均任期較長。學校歷史長，主任及組長的離職率較高；學 校歷史長，組長離職率較高。 三、桃園縣國民中學教師兼行政人員工作壓力感受屬於中等程度，以工作 負荷壓力最高；工作滿意感受屬於中等程度，以主管領導滿意最高； 離職傾向屬於中等程度。 四、桃園縣國民中學教師兼行政人員在整體工作壓力感受上，30歲以下顯 著大於41歲-50歲、任教5年以下顯著大於任教16-25年、未婚顯著大 於已婚、訓導（學務）處組長顯著大於教務（教導）處主任、行政年 資5年以下顯著大於行政年資6-15年、設校50年以上顯著大於設校10- 20年、20-30年、30-40年及40-50年、研究所碩士以上顯著小於師 大、師院或大學教育系畢業及一般大學院校畢業。 五、桃園縣國民中學教師兼行政人員在整體工作滿意感受上，51歲以上顯 著大於31歲-40歲、任教26年以上顯著大於任教5年以下及6-15年、學 校規模73班以上顯著大於13-36班、設校20-30年顯著高於設校10年以 下、30-40年、40-50年及50年以上。 六、桃園縣國民中學教師兼行政人員的離職傾向，30歲以下顯著大於41 歲-50歲及51歲以上、任教5年以下顯著大於任教16-25年及26年以 上、未婚顯著大於已婚、教務（教導）處組長及訓導（學務）處組長 顯著大於輔導室主任、行政年資5年以下顯著大於行政年資6-15年、 學校規模13-36班及37-72班顯著大於73班以上。 七、桃園縣國民中學教師兼行政人員整體工作壓力與離職傾向關係呈顯著 正相關。 八、桃園縣國民中學教師兼行政人員整體工作滿意與離職傾向關係呈顯著 負相關。 九、桃園縣國民中學教師兼行政人員整體工作滿意與整體工作壓力關係呈 負相關。 十、桃園縣國民中學教師兼行政人員工作壓力的角色衝突層面對離職傾向 最具預測力。 根據研究結論，本研究的建議如下： 一、辦理教師兼行政人員職前研習及輔導制度，適時給予鼓勵、獎勵及關 懷。 二、爭取經費改善學校環境設備。 三、同性質業務合併，減少不必要的公文。 四、適量地交辦工作，減少不必要的行政程序和規定。 五、鼓勵教師兼行政人員進修學位。 六、學習壓力調適，建立良好人際關係。 關鍵字：教師兼行政人員、工作壓力、工作滿意、離職傾向 / Administrative personnel have a critical impact to the overall success of the organization; therefore, the stability and turnover situation of those teachers who also perform administrative functions (referred as administrative teachers) is very important to the school itself. In addition, the work pressure and job satisfaction have close relationship to the turnover rate, so the goal of this dissertation is to study the correlations among those length of service, work pressure, job satisfaction and turnover frequency of these teachers. Also a set of conclusions and suggestions were proposed for future study reference for education administrations, school’s management board and those administrative teachers. The survey of this dissertation was distributed to those junior high schools established prior than YR2000; total of 46 copies were sent out and received 40 back (87% of return rate) with 33 sets of completions (83%).The survey population was based on those administrative teachers among those 46 schools; sampling size was 463 teachers with 433 returns (94%) and 410 effective results (95%).For the data analytical tools: descriptive statistics,T-test,one-way-ANOVA,canonical correlation,Pearson product-mo- ment correlation,multiple regression analysis,stepwise multiple regression analysis , factor analysis were utilized. The conclusions are as follows: I. The larger the size of Taoyuan junior high schools, the length of service (LOS) is longer for those administrative teachers, and the turnover rate is lower. II. With Taoyuan junior high schools’ history being not long, the LOS of Directors and Supervisors was longer. For older schools, the LOS of Supervisors is longer, but with higher turnover rate of Directors and Supervsiors. III. The pressure level of those administrative teachers is Medium and the work load pressure tends to be the highest. The job satisfaction is Medium, and the leadership satisfaction is the highest, while the turnover tendency tends to be Medium. IV. For the overall work pressure level of those administrative teachers: 30 yrs old > 41-50 yrs old; LOS under 5 yrs > 16-25 yrs; single > married; student affairs supervisor > academic affairs Director; administrative LOS under 5 yrs > 6-15 yrs; school history longer than 50 yrs > 10-20, 20-30, 30-40, 40-50 yrs; master degree and above < university (college) degree V. For overall job satisfaction (for administrative teachers): age of 51 and above > 31-40; LOS greater than 26 yrs > 5/under and 6-15 yrs; school size 73 classes and more > 13-36 classes; school’s history with 20 to 30 yrs > 10 yrs and below, 30-40 yrs, 40-50 yrs, and 50 yrs above. VI. For overall turnover tendency: 30 yrs and below > 41-50 yrs old and above; LOS under 5 yrs > 16-25 and 26 yrs and above; single > married; academic affairs supervisors and student affairs supervisor > counseling director; administrative LOS under 5 yrs > 6-15 yrs; school size with 13-36 classes and 37-72 classes > 73 classes. VII. Overall work pressure and turnover tendency have a positive correlation. VIII. Overall job satisfaction and turnover tendency have a negative correlation. IX. Overall job satisfaction and overall work pressure have a negative correlation. X. The job role conflict situation could be used as an indictor of future turnover tendency. Based on the conclusions of the study, the suggestions of this dissertation are as follows: I. Set up training and counseling system for administrative teachers; provide sufficient encouragement, rewards and care. II. Apply for more funds to improve the overall school environment and facilities. III. Combine similar businesses to reduce unnecessary paperwork. IV. Set up appropriate job-assigning process to reduce administrative procedures. V. Encourage continuous learning (ex. pursuing for higher degree) VI. Learn to adjust pressure and to build up good communication skills. KEY WORDS: administrative teachers, work pressure, job satisfaction, turnover tendency

縣市警察分局為警察勤務規劃及執行機構，而分局長則直接負責督導所屬分駐（派出）所員警勤業務規劃、執行及治安維護工作，責重事繁，服勤時間長，是否會影響身心健康、休閒參與、家庭生活及社會治安維護工作是值得深入探討的課題。 本研究使用三角交叉檢視法，首先以台灣省各縣市警察局所轄131個分局分局長為對象，有效問卷129份，接著以 13位分局長為對象，進行深入訪談，研究發現如下： 一、分局長主要工作負荷為，人情請託、關說使其耗費心力頗大、同仁處事能力差讓其憂心、社會對治安期許讓其負擔很大、工作比其他同階職務人員重及協辦業務項目太多負擔很大等五項。 二、分局長主要工作壓力包括，上級督導而有心理負擔、員警的風紀問題感覺憂心、員警內部管理問題感覺憂心、警察機關無法配合社會脈動調整服勤方式擔心、外界請託關說而感覺困擾、無法獲得社會大眾尊重而感覺沮喪、警察形象不佳而感覺苦惱、工作時間過長而覺得身心具疲、員警所受的專業訓練無法勝任實務工作而困擾、警用裝備不佳而憂心、工作太忙無法照顧家庭而有愧疚及工作時間太長而感到身體不適等十二項。 三、分局長對於工作重視但不滿意有，職務陞遷機會、薪資與工作量相較合理性、下班後安排休閒生活、下班後的家庭生活、警察的陞遷制度、警察的福利制度及現任職務的等階等七項。 四、分局長主要休閒活動參與有，家庭型活動4種（1.閱讀書報、雜誌、2.看電視、電影、DVD 、3.聽音樂、廣播、4.休息）、運動型活動2種（1.健行、爬山、2.慢跑、散步）、社交型活動2種（1.與同事聚餐、2.品茗）等8種。 本研究根據研究發現建議如下： 一、現行警察教育訓練由於訓練管制與評量機制不彰、訓練規劃不當等導致基層員警執勤（法）能力不足。建議落實並強化各項學、術教育訓練，學科方面，將訓練區分為基層、中階及高階並分別辦理，課程與教材方面，以政策課程、新修正法令或實務為優先；至於術科方面，以鍛鍊體魄、執勤技能及各種武器射擊技術為主，以強化執勤能力。 二、按行政機關執行職務自可依據職權執行稽查、取締、干預之行政行為，如過度依賴警察職務協助，極易弱化本身執行公權力之功能。建議警察回歸主要治安及交通工作，減少行政機關一般職務協助，可強化治安任務遂行，降低警察工作負荷。 三、警察代表國家行使公權力，外界常以高道德標準來要求，如發生違法違紀事件，將嚴重影響警譽，更戕害執法威信。建議應從學校養成教育及平時之教育訓練著手，並持續從法令制度，工作執行與內部管理等三方面配合，方可收實質成效。 四、警察組織基層員警眾多，職位結構畸形，中、高階警察職務員額比例過低，職務等階未盡合宜。建議調高警監職務比例，調整警察職務結構，解決長期以來不合理情況，暢通陞遷管道。 五、警察人事制度常因警政首長更迭而改變，讓人有因人設事之感，建議在「賦予機關首長用人權限」及「保障警察人員陞遷權益」內涵建立合理陞遷制度，明訂職務陞遷順序表，維持「警察人員陞遷辦法」穩定性，公正、公平、公開拔擢優秀人才。 六、薪資結構應與工作量及職責繁重程度相配合，警察職責繁重，且工作具有辛勞性及危險性，與調查人員相較有過之而無不及，惟專業加給較低，建議警察人員專業加給宜比照調查人員支給，並提高分局長俸點或等階，以強化警察陣容，提昇士氣。 七、分局長主要休閒活動為，閱讀書報、雜誌、看電視、電影、DVD 、聽音樂、廣播、休息、健行、爬山、慢跑、散步、與同事聚餐、品茗等8種。建議警察機關可藉由辦理健行、爬山、慢跑、散步等各項活動，以增進員警、夫妻及親子間感情，促進身體健康。 八、警察預算係由各縣市政府編列，地方民意代表在預算審查上握有絕對權力，因此影響治安任務遂行，建議警政預算應由中央統一編列（包括超勤加班費），可免除地方民意代表關說及挾審查警政預算行使特權干擾，阻礙地方治安維護工作。 關鍵詞：工作負荷、工作壓力、工作滿足、休閒參與

Kazakhstan has used the Soviet system of education since its independence in 1990. Researchers have noted shortfalls in education reform efforts and documented factors of teachers' resistance to new pedagogies. The purpose of this basic qualitative study was to explore local teachers' perceptions of the new pedagogies in the context of understanding the local-international teacher program in Agrenov international schools (AIS). Three research questions focused on teachers' perceptions of factors for adoption of new pedagogies in an educationally transforming school using the motivational and systems approaches and emotional intelligence conceptual frameworks. A conceptual framework constructed from three theories of motivation, systems approach, and emotional intelligence was used. The target participants were local teachers who had worked in state schools for a minimum of 3 years and for 2 years in AIS, and who had worked with national teachers. Data were collected through semistructured interviews with a random sample of 10 local veteran teachers from the target population. Thematic coding produced 4 themes: school, teacher, time, and political factors with 15 subthemes which can be used as areas of focus in researching, analyzing, and enhancing adoption of new pedagogies. The results of the study can be used to enhance teacher adoption of educational reform efforts locally in Agrenov international school Centre City and the AISes, and internationally.

El trabajo de investigación surge en el año 2001, ante la necesidad de hacer frente a una nueva realidad jurídica, el mobbing. Para ello fue decisivo el estudio de lo publicado (básicamente de ramas ajenas al Derecho) pero sobre todo las entrevistas con las víctimas de mobbing y sus asociaciones; este extremo, unido a la ausencia de un tratamiento internacional, obligó a un camino autodidacta para definir mobbing jurídicamente.La Tesis define mobbing como la presión laboral tendente a la autoeliminación de un trabajador mediante su denigración (presión laboral tendenciosa), y con ello por primera vez se tiene una definición de mobbing en línea y media, con plena validez jurídica, que es susceptible de ser memorizada y por lo tanto divulgada, para corregir el problema. El denominado "concepto uniformado de mobbing" recalca la denigración como mecanismo frente a los tratos degradantes y recalca la autoeliminación como finalidad de un comportamiento doloso.El trabajo aporta fórmulas para deslindar casos de mobbing de otras figuras próximas, y en este sentido debe citarse "la regla del 9" para saber si hay mobbing; en sede de estadísticas se critican metodológicamente muchas de ellas presentadas hasta el momento y se aporta alguna en sede de Tribunales; pero sobre todo se advierte de los riesgos jurídicos de una previsible regulación específica antimobbing, mediante el examen de las distintas definiciones que se han esgrimido hasta el momento.La segunda parte de la Tesis profundiza sobre el grado de sensibilización de nuestro ordenamiento jurídico y Tribunales, a cuyo fin se ha trabajado con más de un centernar y medio de sentencias dictadas sobre la materia, y por supuesto la totalidad de las recogidas en las bases de datos de las editoriales. El análisis sirve para apreciar la bondad de la sistemática aquí defendida, poniendo en evidencia errores, y contradicciones.La Tesis advierte que la presión laboral tendenciosa más allá de vulnerar el derecho constitucional al trabajo, o los derechos fundamentales a la integridad moral y el honor, es una transgresión a todo un "espíritu constitucional", y en este sentido se analiza con detalle tanto la posibilidad de recurrir en amparo, como el derecho a la indemnidad para quien se enfrenta a esta situación.Advirtiendo de las ventajas de efectuar esta reacción mediante la modalidad procesal de tutela de los derechos fundamentales, se analiza la recurrida acción del art.50 ET, donde se realizan aportaciones sugerentes como el plazo prescripción o la "doctrina de los antecedentes", y se otorgan respuestas a las preguntas sobre obligación de seguir trabajando y ejecución provisional.En sede de acciones de Seguridad Social, la Tesis distingue entre la incapacidad temporal y permanente (depresiones) y la muerte y supervivencia, aportándose sobre la primera la técnica denominada "interpretación en tres niveles" y descartando la posibilidad de considerar accidente de trabajo el suicidio tras un mobbing por imperativo legal, pero aportando un sucedáneo bastante razonable como es el accidente no laboral. Junto a ello se razona por la viabilidad del recargo del art.123 LGSS.Civilmente, la Tesis se posiciona de "lege ferenda" por reconducir este tipo de acciones resarcitorias del daño psíquico y moral al orden civil, por una mayor explicación sobre el origen del quantum, pero sobre todo considera inadmisible la STS 11-3-04, y ello por una pluralidad de argumentos, pero sobre todo por cuanto viene a autorizar "de facto" este tipo de conductas.La posibilidad de accionar administrativamente frente a este riesgo psicosocial se analiza en un doble terreno, la empresa y la Administración. Si bien el cauce sobre el primero tiene algunos meandros que se desbelan, la situación es radicalmente frustrante en la Administración -donde se encuentra el mayor caldo de cultivo del mobbing- , y ello por el RD 707/2002, pero todavía en mayor medida por el Criterio Técnico 34/2003 mediante el cual la interpretación del Director General de la Inspección de Trabajo y Seguridad Social ha venido tácitamente a derogar parcialmente la Ley de Prevención de Riesgos Laborales para la Administración.En materia penal, la Tesis se decanta "a priori" por dos tipos penales, los delitos contra los derechos de los trabajadores, y el delito de trato degradante; sin embargo, en la práctica sólo este segundo es el camino que puede alcanzar buen puerto.Finalmente se realiza un estudio detallado de la Ley 62/2003, ley que se divulgó como reguladora del acoso moral, y que después se defiende como un avance frente al mobbing. La Tesis advierte que no es cierto ni lo uno, ni lo otro, habiendo creado un "espejismo legal" que puede perjudicar a las víctimas de mobbing, además de no servir su estructura para una futura regulación explícita antimobbing. / The subject for research appeared in 2001, due to the need to face up to a new juridical reality, mobbing. The study of published material was decisive (basically from areas unrelated to law) but above all from interviews with victims of mobbing and mobbing associations; this situation together with an absence of a systematic international study, made it obligatory to teach oneself to provide mobbing with a juridical definition.This thesis defines mobbing as work environment pressure tending towards the self elimination of a worker through his or her denigration (tendentious work pressure). For the first time we have a definition of mobbing in a line and a half, with juridical validity, which can be memorised and therefore divulged, to correct the problem. The denominated "uniform mobbing concept" underlines the denigration as a mechanism against degrading treatment and underlines self elimination as the result of intentional acts.This study provides formulas to differentiate cases of mobbing from other similar situations. In this sense the "golden rule" must be cited to know if mobbing exists; from a statistical viewpoint many of those presented up to now are criticised methodologically and some have been provided in the tribunals, but above all a warning is given with regard to the juridical risks of a foreseeable specific anti-mobbing legislation, through the examination of the different definitions which have been put forward up to now.The second part of the thesis goes into depth over the amount of awareness of our laws and precedents and tribunals, to which end over 150 sentences on the subject have been studied, and of course all of those included in the publishers data bases. The analysis is used to form an appreciation of the adequacy of the system being defended, highlighting errors and contradictions.The thesis warns that tendentious work pressure, more than violating constitutional rights at work, or the fundamental rights to moral integrity or honour, is a transgression of a "constitutional spirit", and in this sense an analysis is made of both the possibility of making an application for the defence of basic constitutional rights, as well as a the right to indemnity for whoever confronts this situation.Signalling the advantages of carrying out this reaction of the safeguarding of the fundamental rights through the modality of legal process, the recurred action of "art. 50 ET", (Estatuto del Trabajador - Workers' Statute) is analysed, where attractive contributions such as time limits or the "doctrine of the antecedents" are made, and questions are provided with answers about the obligation to continue working and provisional proceedings.With regard to actions within the scope of the Social Security, the thesis distinguishes between temporary disability and permanent disability (depression) and death and survival, contributing to the first with the technique called "three level interpretation" and rejection of the possibility of considering suicide after mobbing as a professional accident by legal imperative, but providing a very reasonable substitute such as non professional accident. Together with this there is argument for the viability of the penalty of "art. 123 LGSS" (Ley General de la Seguridad Social - General Social Security Law).In terms of Civil Law, the thesis takes up the position of "de lege ferenda", to steer these types of compensatory actions for moral and psychological damages toward the civil order, for a greater explanation of the origin of the quantum, but above all considering inadmissible the "STS" (Sentencia del Tribunal Superior) 11-3-04 for a variety of arguments, but above all when authorising "de facto" these types of conducts.The possibility of taking administrative action against this psychosocial risk is analysed from a double viewpoint, the company and the administration. Whilst the legal river has some whirlpools which can be seen, the situation is radically frustrating in the case of the administration, where the greatest hotbed of mobbing exists, and this being because of "RD" (Real Decreto - Royal Decree) 707/2002, but even to a greater extent because of the "Criterio Técnico" (Technical Criterium) 34/2003 through which the Director General of Inspection of Work and Social Security has tacitly partially abolished the Law of Prevention of Professional Risks for the Administration.In terms of Criminal Law, the Thesis leans towards two criminal typologies, the offences against the rights of workers, and the offence of degrading treatment; however, in practice only the second option is the way to success.Finally a detailed study is made on Law 62/2003, a law which was issued as regulating moral harassment, and which later is defended as an advance against mobbing. The thesis advises that neither are true, having created a "legal mirage" which can negatively effect victims of mobbing, as well as not serving as a structure for a future explicit anti-mobbing regulation.

標與結構動態調整策 略對環境的適應能力。 本研究首先對系統對環境的適應型態、目標設定的影響因素、結構與環境互動關係的 瞭解，推論出目標、結構、環境互動假說，藉由以系統動態存貨模式為材料的電腦實 驗模擬來測試假說。根據檢定結果，本研究進一步分析不同目標設定方式對環境變化 的適應能力及模式中目標、結構參數動態設定的可行方法。