The main purpose of this master graduation work is to estimate managers-leaders role in public administration under conditions of knowledge economy as well as to provide suggestions for development of future leaders. In order to achieve main goal common theories of leadership were discussed, current management environment analyzed, abilities to use leadership concept in public sector under context of public management reform studied, problem of efficient public administration in Lithuania analyzed.

The thesis explores the nature and characteristics of the independent regulatory agencies, which become a crucial component of the current administrative structures,as well as the possible sources and dynamics behind their emergence. The study begins with investigating in what way the methodological premises of the theories of public choice, new public management, and governance affected the formation, functioning and justification of these agencies and makes an inquiry into the connection between them and the neo-liberal policies implemented since the 1980s.It then focuses on the independent regulatory agencies in the Turkish case and examines the impact of the economic and political conditions in the neo-liberal period in the emergence of these agencies. The thesis seeks to explain the peculiarity of the emergence of IRAs in Turkey, as compared to their American and European counterparts, with special reference to the process of European Integration and to the pressures exerted by the international financial agencies within the context of economic crisis. As geared to the achievement of these objectives, a critical assessment of the debates on independent regulatory agencies in the literature has been made within the scope of the study.

Zugl.: Hannover, Univ., Diss.

Made available in DSpace on 2014-12-17T14:52:39Z (GMT). No. of bitstreams: 1 AdamiresF.pdf: 1453649 bytes, checksum: f51f69ca0a86d96416b7d7f8344d680c (MD5) Previous issue date: 2008-05-30 / This thesis deals with the quality dimensions and factors affecting citizens satisfaction in the participatory budgeting process in a major city of Brazil. Participatory budgeting was introduced as a usual practice in many Brazilian cities since the 1990s. It is adapted a model proposed by Johnson et al. (2001) of customer satisfaction and loyalty antecedent factors with constructs related to governance also included, to evaluate the quality perception and satisfaction rates by citizens representatives in the participatory budgeting process. It is conducted a survey with a sample of 84 citizens representatives of the seven city regions of Natal, the capital of a Northeastern State of Brazil. It is applied descriptive and multiple regression statistical analysis. The main findings related to quality and governance constructs are that the quality factors are the main factors affecting satisfaction but also the tax construct is significative to satisfaction. More regarding it was found that for different perspective of the satisfaction there are different set of factors affecting it / Esta Tese de Mestrado investiga as dimens?es da qualidade e da satisfa??o dos cidad?os no processo denominado Or?amento Participativo (OP), implementado em cidades brasileiras desde os anos 1990. Aplica-se um modelo baseado nas dimens?es da qualidade do SERVQUAL (Parasuraman, Zeithal e Berry, 1985, 1988) e adaptado a partir do modelo estrutural proposto por Johnson ET AL. (2001), para se analisar a signific?ncia das dimens?es da qualidade com a satisfa??o. S?o usados os construtos Satisfa??o com o Processo do OP, Satisfa??o com os Resultados do OP e Satisfa??o com a Prefeitura. Realizou-se uma pesquisa com 84 participantes de reuni?es de OP. Os principais resultados sugerem que as dimens?es adotadas, excetuando-se aspectos tang?veis, afetam a satisfa??o, embora haja conjuntos diferentes de dimens?es para diferentes dimens?es da satisfa??o

The aim with this study was to examine how middle managers in their position in the middle of an organization perceive their occupational role and its possibilities and limitations in the light of leadership in social work. Our study was conducted by qualitative research through semi-structured interviews in a middle-sized municipality in the southern part of Sweden. A total of eight middle managers were interviewed, four operating within the care of older persons and four operating within the care of persons with disabilities. The results showed that the middle managers felt like several groups had different expectations of their occupational role and most of them found that the solution was to prioritize and to be able to decide themselves how their work should be executed. Role conflicts could arise when the expectations between different groups or between other expectations and the middle managers’ expectations of themselves collided. These role conflicts became especially clear when the middle manager did not agree with what the political administration demanded. Conversely, the middle managers also mentioned advantages with operating in a political organization. Generally, the middle managers expressed adequate opportunities to influence their organization and occupational role, despite having several rules and guidelines to follow. Furthermore, the middle managers operating within the care of older persons had their offices together with the staff, whereas the middle managers operating within the care of persons with disabilities had their offices together with other middle managers. While their geographical positions were this different, both sides were generally content with their current position and expressed that it was positive for their leadership and role. Steadily having to balance different tasks and live up to different expectations was expressed as both a difficulty and as the aspect that made the profession enjoyable.

Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-05-04T20:00:25Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) renildo_lemos_santos.pdf: 1679624 bytes, checksum: 9384bbabd8d1eb283fe5114d4867e067 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2018-05-14T14:19:16Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) renildo_lemos_santos.pdf: 1679624 bytes, checksum: 9384bbabd8d1eb283fe5114d4867e067 (MD5) / Made available in DSpace on 2018-05-14T14:19:16Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) renildo_lemos_santos.pdf: 1679624 bytes, checksum: 9384bbabd8d1eb283fe5114d4867e067 (MD5) Previous issue date: 2017 / Esta pesquisa aborda a implanta??o da gest?o de processos em uma Universidade Federal Multicampi em fases de expans?o e inicia??o de um processo de descentraliza??o administrativa. Apresenta a conceitua??o de processo e da gest?o de processo, sua import?ncia para as organiza??es, al?m de descrever as metodologias utilizadas para implanta??o desse modelo de gest?o. Destaca a mudan?a no modelo gerencial adotado pelo Governo Brasileiro na busca da efic?cia no uso dos recursos p?blicos, evidenciada nas seguintes a??es: a cria??o do GESP?BLICA, a institucionaliza??o da Carta de Servi?os ao Cidad?o e o Programa Eletr?nico Nacional. Neste estudo adotou-se o delineamento de campo devido ? inser??o do pesquisador no ambiente de estudos. A pesquisa teve como objetivo a realiza??o da modelagem do processo de compras, bem como a formaliza??o das principais atividades do processo. Os resultados contribu?ram para aprimorar a efici?ncia do processo pesquisado com a??es para corrigirem falhas detectadas durante o estudo. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Tecnologia, Sa?de e Sociedade, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017. / This research is about the implantation of the processes management in a Multicampi Federal university which is in an expansion and initiation stage of an administrative decentralization process. It presents the conceptualization of the process and also the management process, its importance for the organizations, as well as the methodologies which are used for the implantation of this management model. It emphasizes the change in the managerial model adopted by the Brazilian government in quest for the effective usage of public resources, evinced by the following actions: the creation of the GESP?BLICA, the institutionalization of the service letter for citizens and the Electronic National Program. It was adopted, in this study, the delineation of the field research due to the insertion of the researcher in the study environment. The research has as its objective the accomplishment of the buying process modeling, as well as the formalization of the main activities of the process. The results have contributed to improve the efficiency of the researched process with actions to correct flaws detected throughout the study stage.

p. 1-155 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-02-26T16:47:03Z No. of bitstreams: 1 444.pdf: 560265 bytes, checksum: 62542108ba0ef418de6b1f7e9e1d7d70 (MD5) / Approved for entry into archive by Fatima Cleômenis Botelho Maria (botelho@ufba.br) on 2013-03-05T13:22:35Z (GMT) No. of bitstreams: 1 444.pdf: 560265 bytes, checksum: 62542108ba0ef418de6b1f7e9e1d7d70 (MD5) / Made available in DSpace on 2013-03-05T13:22:35Z (GMT). No. of bitstreams: 1 444.pdf: 560265 bytes, checksum: 62542108ba0ef418de6b1f7e9e1d7d70 (MD5) Previous issue date: 2006 / Esta pesquisa buscou responder como vêm sendo realizadas as auditorias operacionais pelo Tribunal de Contas da União (TCU) e quais os seus principais desafios no contexto contemporâneo da administração pública. Serviram de lastro para o estudo duas das características mais representativas das auditorias operacionais: a adoção de critérios de auditoria que avançam para além dos tradicionais parâmetros formais e legais, avaliando as ações e programas de governo segundo indicadores de desempenho tais como economicidade, eficiência, eficácia e efetividade; e a utilização de métodos e estratégias adequados para a avaliação dos indicadores de desempenho propostos. Ao examinar tais características, a pesquisa objetivou analisar se as auditorias operacionais vêm cumprindo o seu duplo papel de contribuir para a melhoria do desempenho da ação de governo, através de recomendações voltadas para o aprimoramento da gestão pública, e de garantir informações acerca do desempenho dos programas e organizações governamentais, consubstanciadas em avaliações sobre os resultados e impactos dos programas e políticas públicas. Para a consecução dos objetivos propostos, esta pesquisa utilizou-se da estratégia de estudo de caso da experiência do TCU com a realização de auditorias operacionais, desenvolvida ao amparo do Acordo sobre Cooperação Técnica firmado entre os governos do Brasil e do Reino Unido, assinado em 1998. Os resultados revelaram que ainda não foram introduzidos na Administração Pública federal brasileira os meios e ferramentas necessários para a viabilidade do modelo de gerenciamento com base em desempenho, como indicadores e sistemas de gestão por objetivos e metas. Este cenário tem repercutido no escopo das auditorias do TCU, as quais enfatizam os sistemas, procedimentos e processos de gestão, apresentando recomendações voltadas para o aprimoramento das práticas administrativas, mas ainda não contemplam, plenamente, diante da carência de dados, avaliações acerca dos resultados e impactos dos programas e políticas públicas. / Salvador

p. 1-104 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-03-26T18:51:53Z No. of bitstreams: 2 Capa-Sumario.pdf: 117867 bytes, checksum: 83adb35474ff0338d8facc924d4d9481 (MD5) Dissertacao.pdf: 739194 bytes, checksum: ae12b974cc7edfd54ee69da26607dac1 (MD5) / Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-04-05T17:46:53Z (GMT) No. of bitstreams: 2 Capa-Sumario.pdf: 117867 bytes, checksum: 83adb35474ff0338d8facc924d4d9481 (MD5) Dissertacao.pdf: 739194 bytes, checksum: ae12b974cc7edfd54ee69da26607dac1 (MD5) / Made available in DSpace on 2013-04-05T17:46:53Z (GMT). No. of bitstreams: 2 Capa-Sumario.pdf: 117867 bytes, checksum: 83adb35474ff0338d8facc924d4d9481 (MD5) Dissertacao.pdf: 739194 bytes, checksum: ae12b974cc7edfd54ee69da26607dac1 (MD5) Previous issue date: 2003 / O objeto do presente estudo é o processo de implementação do Telemarketing na Secretaria da Fazenda do Estado da Bahia (SEFAZ-Ba), bem como suas implicações na relação Fisco x Contribuinte, no contexto da Reforma Administrativa do Estado. Justifica-se pela relevância que tal ação inovadora da SEFAZ-Ba tem assumido na vida econômica do Contribuinte/Cidadão, principal alvo do projeto. Os contribuintes freqüentemente necessitam de auxílio para interpretar a legislação tributária, preencher formulários, pagar impostos e solicitar serviços. A SEFAZ-Ba implantou programa de atendimento por telefone, considerando que este é um eficiente canal de comunicação com os Contribuintes/Cidadãos. Os resultados mostram, mesmo que de forma exploratória, que o Telemarketing tornou-se um canal para o relacionamento do Estado com a sociedade e, particularmente, do Fisco com o contribuinte. Investigou-se o desempenho do Telemarketing na SEFAZ-Ba por meio do serviço de atendimento gratuito, prestado através do telefone (DDG-0800), que disponibiliza informações e serviços aos contribuintes e cidadãos que necessitam de auxílio. O objetivo principal da pesquisa foi de estudar a aplicação do telemarketing como um novo canal de relacionamento do Fisco com o Contribuinte/Cidadão. Formulou-se o seguinte problema de pesquisa: Como aconteceu o processo de implementação do Telemarketing na Secretaria da Fazenda do Estado da Bahia? Como linha metodológica, optou-se pela abordagem qualitativa do estudo de caso, combinada com a pesquisa documental e bibliográfica. Constatou-se que o uso do Telemarketing contribuiu para aumentar o nível de satisfação dos usuários de serviços da SEFAZ-Ba, embora não seja suficiente para garantir o pleno atendimento de todas as demandas dos contribuintes. / Salvador

Submitted by Luiz Machado (luizhenrique.machado@gmail.com) on 2014-05-24T14:09:16Z No. of bitstreams: 1 O papel do líder_FGVV_Final.pdf: 1678783 bytes, checksum: 5d930af3ab934090bed40573ad59df26 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2014-05-26T12:46:51Z (GMT) No. of bitstreams: 1 O papel do líder_FGVV_Final.pdf: 1678783 bytes, checksum: 5d930af3ab934090bed40573ad59df26 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2014-05-28T12:25:51Z (GMT) No. of bitstreams: 1 O papel do líder_FGVV_Final.pdf: 1678783 bytes, checksum: 5d930af3ab934090bed40573ad59df26 (MD5) / Made available in DSpace on 2014-05-28T12:27:19Z (GMT). No. of bitstreams: 1 O papel do líder_FGVV_Final.pdf: 1678783 bytes, checksum: 5d930af3ab934090bed40573ad59df26 (MD5) Previous issue date: 2014-04-25 / This paper discusses the role of leader and the exercising of leadership and its possible correlation with the effectiveness of the implementation of management tools that involve a profound change in organizational paradigm, such as the Balanced Scorecard. The Brazilian Federal Executive Branch employs significant amount of human and material resources in the implementation of robust and tasted management tools, and even then, the outcome is unsatisfactory. The lack of leaders exercising leadership at the top and middle management of public organizations could explain part of this under performance. / O presente trabalho aborda o papel do líder e o exercício da liderança e sua possível correlação com a eficácia da implantação de ferramentas de gestão que impliquem uma profunda mudança no paradigma organizacional

Submitted by Isnar Azevedo (ipittan@yahoo.com.br) on 2015-12-17T20:09:55Z No. of bitstreams: 1 Dissert Isnar 2015 12 04 (VERSAO A CATALOGAR)C.pdf: 1739990 bytes, checksum: 1ea336be0741e06974ee775a1a5baa55 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-12-18T12:49:05Z (GMT) No. of bitstreams: 1 Dissert Isnar 2015 12 04 (VERSAO A CATALOGAR)C.pdf: 1739990 bytes, checksum: 1ea336be0741e06974ee775a1a5baa55 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-12-21T18:39:19Z (GMT) No. of bitstreams: 1 Dissert Isnar 2015 12 04 (VERSAO A CATALOGAR)C.pdf: 1739990 bytes, checksum: 1ea336be0741e06974ee775a1a5baa55 (MD5) / Made available in DSpace on 2015-12-21T18:39:33Z (GMT). No. of bitstreams: 1 Dissert Isnar 2015 12 04 (VERSAO A CATALOGAR)C.pdf: 1739990 bytes, checksum: 1ea336be0741e06974ee775a1a5baa55 (MD5) Previous issue date: 2015-12-18 / This work falls within the field of discussions related to the impact of national culture on organizational culture, offering, through a case study, specifics of a Brazilian national government agency. The work is dedicated to achieving a diagnosis of the functioning features of that agency, in order to understand how cultural elements interfere in its capacity to deliver results. Starting from a theoretical framework that characterizes the traits of national culture in the Brazilian management style, as well as from the so-called 'intangibles' in management, the organizational dynamics of the agency in point were scrutinized, with a view to identifying the intangible liabilities that make it difficult for it to deliver. Through the lens of its own servants, thanks to twenty-one in-depth interviews, cultural and management specificities of the agency were identified, giving occasion to the discussion of topics such as: mission, strategic planning, leadership, processes and information technology, personnel, training and allocation of resources. The results of the analysis have led to the vision of a pressing need for the organization to deal with the human factor with a strategic vision, therefore creating a new capacity-building environment aimed at organizational excellence. Alternatives to launch the paving of this new path have been proposed, a path that would have as its main pillars the integration of people and their involvement in the search for results. / Esta dissertação se insere no campo dos debates que apontam para o impacto da cultura nacional sobre a cultura organizacional, oferecendo, por meio de um estudo de caso, especificidades de um órgão público brasileiro pertencente à administração direta. O trabalho é dedicado à realização de um diagnóstico, buscando compreender como elementos da cultura desse órgão dificultam a sua entrega de resultados. Partindo de um referencial teórico que caracteriza os traços da cultura nacional na maneira brasileira de administrar, assim como da abordagem dos chamados intangíveis na gestão, foi realizado um mergulho na dinâmica organizacional, procurando identificar os passivos intangíveis que dificultam a entrega de seus resultados. Por meio das lentes dos próprios servidores, obtidas a partir de vinte e uma entrevistas em profundidade, foram levantadas as especificidades de cultura e gestão no referido órgão, debatendo temas como: missão, planejamento estratégico, liderança, processos e tecnologia da informação, pessoas, treinamentos e alocação dos recursos. O resultado das análises conduziu para a visão de uma necessidade premente na organização de se tratar o fator humano em uma visão estratégica, criando-se um novo contexto capacitante em busca da excelência organizacional. Foram propostas alternativas para iniciar a pavimentação desse novo caminho, que tem como alicerces principais a integração e o envolvimento de pessoas na busca por resultados.