無 / Purpose – The fast growth and global success of China’s ICT industry suggests the presence of national competitive advantages. The purpose of this study is to examine these competitive advantages and draw conclusions about their influence on company performance using the case of Huawei. Design/methodology/approach – Using the Porter Diamond Theory of National Advantage the study analyses the development of China’s telecommunication equipment industry and existing competitive advantages. Using the case of Huawei, the author explores the impact of Porter’s determinants on the company’s growth and global success. Findings – The study finds that China’s telecom equipment industry leveraged basic factors such as a large pool of low-cost labor while gradually developing more sustainable advantages. The Chinese government played a major role in driving initial demand for telecom equipment and facilitating the development of China’s ICT sector by opening its market to foreign investment and promoting innovation. Although the national competitive advantages elaborated in this study certainly helped the industry to excel, Huawei’s global success is also tied to its early decision to focus on R&D instead of relying on foreign technology. The additional support Huawei received from Beijing, particularly after being selected as a national champion, helped it in numerous ways but might hinder Huawei’s growth due to an increased negative image, particularly in the United States. Research implications – This research adds to the body of literature on the creation of national competitive advantages and their influence on the development and success of domestic industries.

立足台灣，前瞻兩岸，放眼全球已經不再是台灣企業的未來策略方針了，而是台灣企業已陸續進入目標市場，進行開發和建立成長的階段中。近年來，全球貿易經濟加速全球化，跨國企業無不把握市場脈動，提早卡位捷足先登。台灣的企業也由製造、貿易、行銷到服務的轉型過程，提升自有品牌的附加價值，以便在握有許多產品的供應鏈優勢上，建造一條更順利又長遠的成長到路。尤其在高科技的資通訊產品，台灣有具有重要的全球地位。從代工到研發創新的轉變，使台灣的品牌，在激烈的全球化競爭下，已漸漸戴上的一道光環，那就是市場價值。 當進入到世界市場的行銷競爭時，如何掌握客戶的行為模式，達成最佳的產品最終使用者滿意度，往往過去都將焦點注目於消費性產品的市場研究居多，較少投入產業性產品與服務的研究，而對於以資通訊產品占出口相當大比例的台灣廠商，若能進一步研究探討各國產業市場的行為模式，相信對於產品的研發設計有所助益，並將擴大在全球市場的成長機會。 在拓展全球市場的同時，如何在起步較晚的狀況下，超越歐美、日本的國際企業，開創出新一代的優勢競爭模式，取得市場先機，強化企業組織效能，網羅培育各地人才，提供滿意的顧客服務品質，創立長遠的品牌價值。在Ben Q併購西門子的經驗，莫不是台灣企業整體的學費成本，在國際化的競合腳步快速邁向前的科技網路時代，如何培養更多的國內外人才來迎接這個台灣優勢，順利去延展我們的國際市場，相信對於國際市場的研究，台灣應該有更多的用心與重視。今年初，在美國航空公司JetBlue的誤點意外，對客戶滿意度造成衝擊的案例，引起媒體大眾和政府的關注，這對於在國際上正在開疆闢土的台灣企業，應該引以為戒，並在相關的國際市場顧客行為研究，應該同時給予相對的投入與支持。 吾人希望藉對於資通訊服務業在國際市場的客戶滿意度比較研究，探討相關在產業市場對科技服務的客戶行為，同時選擇一個全球型的國際企業，並且擁有各國子公司的資通訊科技的系統整合服務業者進行相關的個案研究，而調查訪談的對象，屬於跨國企業(MNCs)的經營模式超過一半，分布於不同產業。考慮如何透過提供資通訊的科技軟硬體產品與服務，經由銷售、解決方案、諮詢、設計、專案管理、安裝建置、維護到客服服務的各項服務功能，對於亞太地區13國家200個的主要客戶，進行客戶滿意度的調查和研究。預期從這些相關的分析探討，深一層比較研究各國的客戶在滿意度是否有差異？而藉此訪談的過程，收集分析影響客戶滿意度的因素為何？ 本研究共計分為五章，包含第一章 緒論、第二章 文獻探討、第三章 研究方法與架構、第四章 資料分析和第五章 結論與建議。期望這份研究，對於個案公司、相關業者和後續學術研究，都能提供一定的幫助。 / Today, the rapid movement towards globalization has forced enterprises in Taiwan to transform from manufacturing, trading, and marketing type of business model to a more services oriented one. During the process of transformation, enterprises realize that increasing the value of private brand could bring them more competitive advantages in the supply chain, and ultimately create the market value which allows them to stand out in the severe competition of the global marketplace. In recent years, customer satisfaction has become an important index to evaluate whether a product or commodity is being successful in the market. However, not many researches are focusing the satisfaction studies of the services or products provided by the Information and Communication Technology (ICT) industry. As Taiwan has been the major export country of ICT products, a case study in the Asia Pacific market will help us understand more about the industry and provide more insights for Taiwan companies. The paper will use a multinational company in the ICT industry to examine the key factors that impact the client satisfaction survey. Result shows that the gap between clients’ perceptions and expectations of service quality will vary based on products, services, level of usage, personal experience and organization. This fulfils the concept of P.Z.B. model and the theory of DeLone and McLean model of information systems success. Also cultural difference plays a significant role in the survey result and could lead to diverse interpretation of service quality. It is hoped that this paper could be a reference for ICT companies in Taiwan to understand clients in different countries, making them to gain better market value in today’s competitive global market.

本質性個案研究目的在探討以國際教育網路社群IEARN進行專題導向式跨國互動EFL學習的英語教學設計。該學習方式與教學模式特性諸多符合九年一貫課程改革理念。然而，在國內文獻及研究顯示，極少英語教師進行專題式網路教學設計。本研究個案是國中兩名英語教師與其班導學生為期兩年半的跨國文化專題學習。從個案訪談與課室觀察中發現，資訊科技融入英語教學，教師具備高度科技能力並非必要考量，而是教學策略、班級經營、師生合作為首務。 依據個案進行專題式導向學習過程中所面臨的挑戰與完成的歷程，研究者對教師、學校主管、教育當局與社會提出建言，以求改善與進步。這項教學革新並非只是順應課程改革，更是為了發展學生全面的學習與實踐終身學習為目標。 / The purpose of this research is to understand the challenge of project-based telecommunication activities through the IEARN for EFL learning. The learning methods and teaching strategies of project-based learning (PBL) conform to the rationale of Grade 1-9 Curriculum reform. However, literature showed that very few EFL teachers became involved in PBL with information technology for instruction. This research, conducted as a case study in the qualitative methodology, describes how two junior high school English teachers and their homeroom students implemented PBL through international network and how they developed cross-culture awareness in half and two years. It was found that successful EFL learning infused with information technology relied much more on pedagogy, class management and teacher-student collaboration than on teacher's computer skills. Based on the challenges and implement revealed in the process of PBL through telecommunication activities, the researcher gave suggestions to teachers, school administrators, educational authority and community for further improvement. The instructional innovation not only met educational reform standards but also developed EFL students' holistic learning in a lifelong fashion.

自一九八Ｏ年代起，現代資訊與通訊科技(Information and Communication Technology or ICT)、電腦中介傳播(Computer-Mediated Communication or CMC)、網際網路(Internet)及全球資訊網(World Wide Web or WWW)的發展和普及化，已被學者、政治人物、以及論者們認為是可用以加強實踐公民參與及民主政治之有效工具。本研究即探討政府如何透過網際網路來提供公民參與機制。 本研究以網際網路之公民參與機制的理論為基礎，建構一個完整的網際網路之公民參與機制，亦即建構一個理想的網路公共論壇版面。並檢視台北市政府於全球資訊網網站上之公共論壇版面的運作現況及其成效，檢驗其中公民參與公共事務價值的實踐程度。最後，將探討網際網路之公民參與機制的實踐會有哪些侷限，應如何加以突破，藉此提供學術界及實務界研究貢獻。 / Since the 1980's, many scholars, statesmen, and researchers have come to realize that the development and popularity of modern Information and Communication Technology (ICT), Computer-mediated Communication (CMC), Internet, and the World Wide Web (WWW) will become the effective mechanism for citizen participation. The main purpose of this research paper is to study how government provides citizen participation through Internet. First, the paper will take the theory of Internet citizen participation to construct an ideal mechanism of Internet citizen participation, i.e., to build an ideal operational procedural of Internet Public Forum. Second, the paper will use Taipei City Government's "Citizen Forum" in the World Wide Web as a case study to compare and analyze this case with the ideal operational procedural of Internet Public Forum. Last, the paper will discuss the constraints of Internet citizen participation, and search for solutions to these constraints.

除了日本以外的亞洲四小龍國家，歷經了第二次世界大戰以來的高度經濟成長，這樣的經濟成就，被喻為「東亞經濟奇蹟」。觀察這些東亞國家的經濟發展軌跡，大致上可以得到一個共通的現象，即國家在經濟發展方面所扮演的重要角色，和作為後發工業化國家為了追趕上已工業化國家所採取的「發展型國家模式」。這套模式在東亞不同經濟體的運作上，展現出不同的細微樣貌，但真正對此經濟發展模式提出挑戰的，則是一九九七年東亞金融危機的爆發。 金融危機的爆發，標誌著冷戰以來的國際政治經濟環境已經起了很大的變化，這套發展模式的持續性、頑強性與適用性在全球化的時代也因此受到關注。在亞洲四小龍中，韓國一度受到金融危機的創傷頗深，然而韓國卻又在金融危機發生後的十年過後，重新成為世界經濟發展舞台上一個表現亮眼的角色，這其中的轉折令人相當的好奇也引發筆者的研究興趣。 本文的研究目的，在試圖釐清曾經受金融危機重創的韓國，於此一事件發生前後的國內政治經濟結構和環境的變化，以求探究「發展型國家模式」在後金融危機、受到國際貨幣基金援助，和接受全球化的韓國，所發生的轉變與變遷的方向，並藉此尋求韓國在後金融危機經濟重新復甦的解釋，和全球化、「發展型國家模式」，以及國家角色，彼此之間理論調和的可能性。 <a href=http://www.gospelaudio.com/ >free music download sites</a> <a href=http://www.musicfrost.com/ >musica mp3</a> / The Asian Tigers, followed by flying geese model of Japan, enjoyed high economic growth since the World War II. These East Asian countries, commonly shared an economic development , which was “developmental state”, further labeled and highlighted the role of state in the economic development stage for the late comers in the process of industrialization. Not until the outbreak of 1997 financial crisis in the East Asia, did this model face challenge and arouse severe academical discussion. The outbreak of 1997 East Asia financial crisis marked the huge change in the world political and economical environment, hence the robust effect of the developmental state model has also been questioned. The purpose of this paper aims doing the case study of South Korea, explaining the factors how and why South Korea can return to its high economic development even faced such impact as financial crisis. How much did the developmental state model contribute in this period? Or how much did this model evolve in the globalization era, especially when South Korea received the bailout of IMF? The author also tries to study the possibility for the reconciliation of different point such as: globalization, developmental state model, role of state in the economic development, and etc. <a href=http://www.gospelaudio.com/ >free music download sites</a> <a href=http://www.musicfrost.com/ >musica mp3</a>