Os sistemas naturais e humanos são considerados sistemas integrados, com interações complexas e de caráter fortemente multidisciplinar. A abordagem da limnologia da paisagem, como um princípio holístico para avaliar as relações complexas entre a bacia de captação e o reservatório, é de grande importância na produção de diagnósticos consistentes. O modelo de tomada de decisão foi produzido por meio de literatura especializada, conhecimento de especialistas, Processo Hierárquico Analítico (AHP) e Avaliação Multicritério (MCE). O modelo foi desenvolvido para atuar em escala da paisagem, considerando a bacia de captação como a escala observacional. Foram selecionados sete critérios (variáveis preditoras) para determinar o grau de fragilidade ambiental para o processo de eutrofização antrópica em reservatórios tropicais: Variáveis Intrínsecas do Reservatório: (1) morfometria (profundidade) e Tempo de Retenção (RT); (2) Variáveis Limnológicas: Zona Eufótica e presença de macrófitas de crescimento intensivo; (3) Variáveis Antrópicas: Fonte de Poluição Difusa Potencial; e (4) Variáveis Hidrológicas: Taxa de Sedimentação e escoamento superficial potencial. No processo de ponderação das variáveis, todas as matrizes foram consistentes e os especialistas priorizaram o Escoamento Superficial potencial e a Fonte de Poluição Difusa Potencial com os principais responsáveis pelo processo de eutrofização antrópica. Apesar dos critérios e pesos serem fixos para os reservatórios tropicais, existe a possibilidade de ajuste do modelo de acordo com situações especiais, já que o modelo é flexível suficiente para ser utilizados em outras bacias de captação, com características diferentes e intrínsecas. O modelo também é adaptável em função da disponibilidade de base de dados / The human and natural systems are integrated systems, with complex interactions and a strong multidisciplinary character. The application of landscape limnology, as a holistic principle to address the complex relationships between the watershed and reservoir, are of great importance to produce consistent diagnoses and predictions. The GIS-based model was performed by using literature, expert knowledge, Analytical Hierarchy Process (AHP) and Multi-Criteria Evaluation (MCE). The model was performed in a landscape scale considering the watershed as the observational scale. We selected seven criteria (predictor variables) to assess the environmental fragility to human-induced eutrophication in tropical reservoirs: (1) Intrinsic Reservoir Variables: morphometry (depth) and Retention Time (RT); (2) Limnological Variables: euphotic zone and intensive-growth macrophytes presence; (3) Anthropic Variable: Potential Non-Point Source (NPS); and (4) Hydrological Variable: Sedimentation Rate and Potential Runoff. In the weighting process, all matrices were consistent and the experts prioritized the potential runoff and potential NPS criteria as the main drivers of human-induced eutrophication. Although the criteria and its weights are considered fixed for any tropical reservoir, it is possible to adjust them according to specific situations since the model proposed is flexible enough to be used in different watersheds with different and intrinsic characteristics and adapted according to the database availability

Esta tese trata dos ambientes coletivos dos condomínios horizontais e dos loteamentos fechados construídos a partir de 1990 na cidade de Londrina Pr. Busca descobrir quais as necessidades dos usuários (moradores) e, a partir da avaliação de desempenho físico e de satisfação do usuário voltada aos ambientes construídos e de uso coletivo, com ênfase nos aspectos social, funcional, segurança, durabilidade e manutenabilidade, formula procedimentos metodológicos de desempenho de avaliação para dar suporte na definição de programas de necessidades para futuros empreendimentos similares. Propõe um modelo metodológico que encontra suporte no Analytic Hierarchy Process (AHP) para hierarquizar os atributos e as alternativas que influenciam nas decisões de projeto (critérios e subcritérios) e cuja calibragem do modelo se dá por meio da Avaliação Pós-Ocupação (APO), envolvendo os pontos de vista dos moradores, dos administradores ou síndicos, dos autores dos projetos destes empreendimentos, além dos levantamentos in loco realizado pelo pesquisador. / ABSTRACT This thesis deals with collective environments of gated communities and plots which started being built in 1990 in the city of Londrina-PR. It searches for finding out the needs of the users (residents) and, from the evaluation of their physical performance and satisfaction regarding the built and collective environments, with special emphasis on social, functional, safety, durability and maintenance aspects, conceives the methodological procedures of performance evaluation to support the definition of programs of needs for future similar developments. It proposes a methodological model supported by the Analytic Hierarchy Process (AHP) to form as a hierarchy the attributes and the alternatives which have influence on the design decisions (criteria and sub-criteria), whose calibration of the proposed methodological model took place through the Post-Occupancy Evaluation (POE), involving the viewpoints from the residents, the administrators or syndics and architects, besides the surveys in loco carried out by this researcher.

Esta tese trata dos ambientes coletivos dos condomínios horizontais e dos loteamentos fechados construídos a partir de 1990 na cidade de Londrina Pr. Busca descobrir quais as necessidades dos usuários (moradores) e, a partir da avaliação de desempenho físico e de satisfação do usuário voltada aos ambientes construídos e de uso coletivo, com ênfase nos aspectos social, funcional, segurança, durabilidade e manutenabilidade, formula procedimentos metodológicos de desempenho de avaliação para dar suporte na definição de programas de necessidades para futuros empreendimentos similares. Propõe um modelo metodológico que encontra suporte no Analytic Hierarchy Process (AHP) para hierarquizar os atributos e as alternativas que influenciam nas decisões de projeto (critérios e subcritérios) e cuja calibragem do modelo se dá por meio da Avaliação Pós-Ocupação (APO), envolvendo os pontos de vista dos moradores, dos administradores ou síndicos, dos autores dos projetos destes empreendimentos, além dos levantamentos in loco realizado pelo pesquisador. / ABSTRACT This thesis deals with collective environments of gated communities and plots which started being built in 1990 in the city of Londrina-PR. It searches for finding out the needs of the users (residents) and, from the evaluation of their physical performance and satisfaction regarding the built and collective environments, with special emphasis on social, functional, safety, durability and maintenance aspects, conceives the methodological procedures of performance evaluation to support the definition of programs of needs for future similar developments. It proposes a methodological model supported by the Analytic Hierarchy Process (AHP) to form as a hierarchy the attributes and the alternatives which have influence on the design decisions (criteria and sub-criteria), whose calibration of the proposed methodological model took place through the Post-Occupancy Evaluation (POE), involving the viewpoints from the residents, the administrators or syndics and architects, besides the surveys in loco carried out by this researcher.

Having been running for over 10 years, the Clean Development Mechanism (CDM) is considered an innovative and successful mitigation initiative. CDM has the dual aims of helping industrialised countries achieve compliance with their emission limitation and reduction commitments in a cost-effective way, while simultaneously assisting developing countries in sustainable development. This thesis does a comprehensive analysis of the dual aims of CDM and is intended to assist in discussions about the post-2012 regime regarding CDM. To analyse the aim of assisting mitigation in a cost-effective way, the prices of certified emission reductions (CERs) on the international carbon market was studied and the provision of CDM was tested by comparing the amount of CERs with the mitigation commitments of the Annex I countries. It was found that CDM plays an important role in maintaining the international carbon price at a low level and that the total amount of CERs alone had already reached up to 52.70% of the entire mitigation commitments of industrialized countries by the end of 2010 and was continuing to grow before 2012. A theoretical analysis of the impacts of CDM showed that CDM has a double mitigation effect in both developing countries and industrialised countries, without double counting at present. A quantitative evaluation of the effects of China’s CDM projects on China’s total emissions showed that the contribution of CDM projects to limiting total emissions is small due to the dominance of fossil fuels, but CDM’s role in stimulating renewable energy is significant, e.g. about 11% of hydropower and 93% of wind power was generated by CDM projects in 2010. The results provide strong evidence in support of CDM’s contribution under the current Kyoto Protocol mitigation regime. To analyse the aim of promoting sustainable development in developing countries, popular methods such as checklist, Multi-Criteria Analysis (MCA) and Cost-Benefit Analysis (CBA) were reviewed, a CBA of co-benefits of China’s CDM projects was carried out, and the Analytic Hierarchy Process (AHP) method was applied in an experimental study. The results showed that every method has its own advantages and problems. In other words, neither the CBA of co-benefits nor the AHP method alone is able to assess sustainable development in a completely satisfactory way. Currently, a bottom-up approach through engaging local stakeholders in CDM design and approval, combining a mandatory monitoring and evaluation of co-benefits, could be more effective for safeguarding local sustainable development than any consolidated standards. The future of the CDM is still unclear mainly due to uncertainties about the post-2012 regime. This thesis shows that there is more than sufficient reason for CDM to continue after 2012. Industrialised countries in general should make more substantial efforts to reduce their domestic emissions rather than blaming developing countries. For developing countries, learning from the CDM projects and further applying the knowledge, technology and experiences to their domestic development agenda could be more valuable than the present CER revenues. CDM can be an important starting point for developing countries to gradually make incremental greenhouse gas (GHG) reduction and limitation efforts. / QC 20110817

金融科技是當前歐美先進國家之潮流趨勢，由於資訊科技的進步，現今金融業者面對外在競爭者不再只侷限於傳統金融業者，新創科技業者也加入角逐金融服務這塊大餅，破壞式創新正在我國加速發酵中。金融科技新興商業模式的興起，涉及各個不同面向與關鍵成功因素，這些面向與關鍵因素之間的相對權重，乃是相關產業與政府部門值得深入探討的課題。 本研究旨在探討台灣金融科技關鍵因素之權重分析，藉由相關文獻的蒐集與彙整，建立層級架構，主層級架構包含四個面向：政府面向指標、業者面向指標、顧客面向指標、以及技術安全指標，藉由此四項指標整合出各項次層級之影響因素，透過層級分析法進行研究分析，整理出各項影響因素的權重排序。 本研究透過市場調查，將問卷對象分為兩類，包括專家以及學生群組，經過問卷調查後發現，不論專家或是學生群組，皆認為「技術安全指標」是金融科技發展中最重要的關鍵指標。在整體問卷實證結果中，關鍵因素之權重排序依次為：「提升消費者信賴程度」(0.0864)、「法規的鬆綁與調整」(0.0563)、「使用者身份加密機制」(0.0523)、「勒索軟體之威脅」(0.0488)、以及「殭屍病毒之威脅」(0.0475)。 不同群組的問卷對象之調查結果顯示，專家群組認為「提升消費者信賴程度」(0.1112) 以及「擴增消費者體驗」(0.0586)為前二重要的影響因子；學生群組認為「提升消費者信賴程度」(0.0630)、以及「使用者身份加密機制」(0.0575)為前二重要的影響因子。專家以及學生群組皆認為「提升消費者信賴程度」為金融科技發展中相對重要的影響因子。 / Financial technology is the current trend of the advanced countries such as Europe and the United States. Due to the progress of information technology, the current financial industry that faces the external competitors are no longer confined to the traditional financial industry, the new technology industry also joined the financial services. Disruptive Innovation is accelerating fermentation. The rise of the emerging business model of financial technology involves various different aspects and key success factors. The relative weight between these and the key factors is the subject of the relevant industries and government departments that are worthy of further study. The purpose of this study is to explore the weight analysis of the key factors of Taiwan's financial science and technology, and to establish a hierarchical structure through the collection and compilation of related literature. The main level structure includes four aspects: government-oriented indicators, industry-oriented indicators, customer orientation, and technical safety Index. Through the four indicators of the integration of the sub-level of the influencing factors, and also through the hierarchical analysis of research and analysis, it is sorted out the impact of the weight of the factors. Through the market survey, the questionnaire will be divided into two categories, including experts and student groups. It is found that regardless of the expert or student groups, both of them think that "technical safety indicators" is the most important financial technology development Key indicators. In the whole questionnaire, the key factors are ranked as follows: "Enhancing the degree of consumer trust" (0.0864), "Relaxation and adjustment of regulations" (0.0563), "User identity encryption mechanism" (0.0523)," the threat of the software " (0.0488), and "the zombie virus threat " (0.0475). The results of the questionnaires of the different groups show that the group of experts considered " Enhancing the degree of consumer trust" (0.1112) and the "Expanded Consumer Experience" (0.0586) as the first two influencing factors; the student groups consider " Consumer trust" (0.0630), and the" user identity encryption mechanism" (0.0575) for the first two important factors. Experts and students consider that "Enhancing the degree of consumer trust" for the development of financial technology is a relatively important factor.

Low Impact Development (LID) is a sustainable stormwater management approach that aims to control runoff close to its source, mimicking the natural hydrological processes such as infiltration and storage. It is being adopted by many cities, where its implementation is rapidly evolving. The LID practices are small-scale measures; therefore, they need to be widely implemented to impact significantly. The selection of LIDs depends on the land use and characteristics of the area of interest. This study focuses on residential LIDs. First, a systematic and bibliometric literature review is conducted on the residential LIDs articles published up to the year 2020; a total of 94 papers were found in the Web of Science. This review resulted that LID implementation in residential areas still needs to be investigated. To assist the City, engineers, and policy-makers in implementing the suitable LIDs for detached houses, a multi-criteria decision analysis framework incorporating a hydrological model is developed in this study. The commonly used LIDs were identified, which are rain gardens, permeable pavement, rain barrels, soakaways. Seven criteria were selected – runoff depth reduction rate, peak runoff reduction rate, installation cost, maintenance cost, retrofit cost, life cycle, and aesthetical view. For the properties of the single-detached house and LIDs, the standards of Credit Valley Conservation (CVC) and Toronto and Region Conservation Authority (TRCA) were followed. The proposed decision-making framework also was applied to a case study. This framework is still in the preliminary stage, thus holds the potential to convert into a tool that will be handy enough for the homeowners and consume less time. / Thesis / Master of Applied Science (MASc)

[pt] O mundo vive hoje uma era de transformação digital resultante da chamada indústria 4.0 ou quarta revolução industrial. Nesta fase, a tecnologia tem exercido um papel cada vez mais estratégico no desempenho das organizações. Estes avanços tecnológicos têm revolucionado o processo de tomada de decisão na gestão e operação de cadeias de suprimentos. Neste contexto, esta dissertação apresenta uma metodologia de apoio à decisão na gestão de estoques, que combina multi-criteria decision making (MCDM) e machine learning (ML). A princípio, é realizada uma revisão sistemática da literatura para analisar como estas duas abordagens são aplicadas na gestão de estoques. Os resultados são complementados com um scoping review abrangendo a previsão de demanda. Inicia-se então um estudo de caso, aplicado em uma ferrovia de transporte de cargas. É aplicado, inicialmente, o método MCDM combinado Fuzzy AHP Vikor para ranquear os stock keeping units (SKUs) em ordem de criticidade. O passo seguinte é a aplicação do método de ML combinado GA-ANN, artificial neural network com genetic algorithm, com o objetivo de realizar a previsão de demanda em um piloto com alguns dos itens mais críticos. A etapa final consiste em estruturar um dashboard gerencial, integrando os resultados das etapas anteriores. Dentre os resultados alcançados, a partir do modelo proposto, observa-se considerável melhora na performance da previsão de demanda dos SKUs selecionados. Além disso, a integração entre as abordagens e implementação em um dashboard gerencial permitiu o desenvolvimento de um modelo semiautomático de tomada de decisão na gestão de estoques. / [en] The world is experiencing an era of digital transformation resulting from the industry 4.0 or fourth industrial revolution. In this period, technology has played an increasingly strategic role in the performance of organizations. These technological advances have revolutionized the decision-making process in the management and operation of supply chains. In this context, this dissertation presents a methodology to support decision-making in inventory management, which combines multi-criteria decision-making (MCDM) and machine learning (ML). At first, there is a systematic literature review in order to analyze how these two approaches are applied in inventory management. The results are complemented with a scoping review that includes the demand forecasting. A case study is then applied to a freight transport railway. Initially, the MCDM combined Fuzzy AHP Vikor method is applied to rank stock keeping units (SKUs) in degrees of criticality. The next step is the application of the ML combined GA-ANN method, artificial neural network with genetic algorithm, for the purpose of demand forecasting in a pilot with some of the most critical items. The final step is to structure a management dashboard, integrating the results of the previous steps. Among the results achieved from the proposed model, there is a considerable improvement in the performance of the demand forecasting for the selected SKUs. In addition, the integration between approaches and implementation in a management dashboard allowed the development of a semiautomatic model for decision-making in inventory management.

Cette thèse vise à contribuer à la compréhension des cycle de vie d’une opération humanitaire (HOLC). Gestion de la chaîne d'approvisionnement humanitaire (HSCM) dans un contexte de mise en perspective et dans l’objectif de proposer un modèle décisionnel qui s'applique aux phases de HOLC lors d’une situation réelle. Cela inclut la mise en oeuvre du modèle proposé pour concevoir et développer un outil d'aide à la décision afin d'améliorer les performances de la logistique humanitaire tant dans les opérations de secours nationaux qu’internationaux.Cette recherche est divisée en trois phases. La première partie vise à présenter le sens de l'étude ; la zone de recherche prise en compte pour la gestion de la chaîne d'approvisionnement (SCM) doit être clairement définie. La première phase consiste à clarifier et définir le HSCM HL, la gestion de la chaîne d'approvisionnement commerciale (CSCM) et le SCM, ainsi que la relation entre ces différents éléments. La gestion du cycle de vie du projet (PLCM) et les différentes approches sont également présentés. La compréhension de la différence entre la gestion du cycle de vie du projet (PLM) et la PLCM est également nécessaire, cela ne peut être abordé dans la phase de cycle de vie de l'opération humanitaire. De plus, les modèles Multiple-Criteria Decision Making (MCDM) et l’aide à la décision concernant le HL sont analysés pour établir le fossé existant en matière de recherche. Les approches MCDM qui mettent en oeuvre le système d'aide à la décision (DSS) et la manière dont le MAS a été utilisé dans le contexte HSCM sont étudiées.La deuxième phase consiste en la proposition d’un modèle décisionnel fondé sur l’approche MCDM à l'appui de la décision du décideur avant qu'il/elle prenne des mesures. Ce modèle prévoit le classement des alternatives concernant l'entrepôt, le fournisseur et le transport au cours des phases de HOLC. Le modèle décisionnel proposé est réalisée en 3 scénarios. I. La décision en 4phases HOLC – opération de secours internationale de la Croix-Rouge Française (CRF). II. La décision en3phases HOLC – opération nationale dela Croix-Rouge thaïlandaise (TRC). III. La décision au niveau de la phase de réponse HOLC – opération internationale du TRC dans quatre pays. Dans cette phase, le scénario I et II sont réalisés étape par étape au travers de calculs numériques et formules mathématiques. Le scénario III sera présenté dans la troisième phase. Pour établir trois scénarios, les données internes recueillies lors des entretiens avec le chef de la logistique de la Croix-Rouge Française, et le vice-président de la fondation de la Coix-Rouge thaïlandaise, seront utilisées. Les données externes proviennent de chercheurs qui sont des experts dans le domaine HL ou le champ du HSCM, de la littérature, et de sources issues des organismes humanitaires (documents d’ateliers, rapports, informations publiées sur leurs sites officiels).Dans la troisième phase, une application Internet multi-critères (decision support system MCDSS WB) mettant en oeuvre le modèle proposé est élaborée. Afin d'atteindre une décision appropriée en temps réel, le WB-MCDSS est développé sur la base d’un protocole client-serveur et est simple à utiliser. Le dernier mais non le moindre ; une application de validation du modèle est réalisée à l'aide de l'approche de l'analyse de sensibilité. / This thesis aims to contribute to the understanding of HOLC in context of the HSCM and to propose a decision model which applies to the phases of HOLC the decision making regarding a real situation . This include the implementation of the proposed model to design and develop a decision support tool in order to improve the performance of humanitarian logistics in both national and international relief operations.This research is divided into three phases; the first phase is to clarify and define HL among HSCM, commercial supply chain management (CSCM) and SCM and their relationship. Project Life Cycle Management (PLCM) approaches are also presented. The difference between project life cycle management (PLM) and PLCM is also required to distinguish a clear understanding which can be addressed in the phase of humanitarian operation life cycle. Additionally, the literature of Multiple-Criteria Decision Making (MCDM) models and existing decision aid system for HL are analyzed to establish the research gap. The MCDM approaches which implement the decision support system (DSS) and lastly how DSS has been used in the HSCM context.The second phase is to propose a decision model based on MCDM approaches to support the decision of the decision maker before he/she takes action. This model provides the ranking alternatives to warehouse, supplier and transportation over the phases of HOLC. The proposed decision model is conducted in 3 scenarios; I. The decision in 4-phase HOLC, international relief operation of French Red Cross (FRC). II. The decision on 3-phase HOLC, national operation by the Thai Red Cross (TRC). III. The decision on response phase HOLC, international operation by the FRC in four countries. In this phase, the scenario I and II are performed step by step though numerical calculation and mathematical formulas. The scenario III will be presented in the third phase.In the third phase, an application of web-based multi-criteria decision support system (WB-MCDSS) which implement the proposed model is developed. The web-based multi-criteria decision support system is developed based on the integration of analytical hierarchy process (AHP) and TOPSIS approaches. In order to achieve an appropriate decision in a real time response, the WB-MCDSS is developed based on server-client protocol and is simple to operate. Last but not least, a validation application of the model is performed using the sensitivity analysis approach.

有鑑於近年來教育當局對於提升教師教育專業能力的重視以及陸續於一般中等學校計劃實施教師專業評鑑的努力，本研究旨在建構高中英語教師之教學專業能力指標，瞭解279位現職於22所公立高中之新北市高中英文教師對於各指標重要性看法之差異，並針對性別、學歷、學校規模、教學年資等社會背景的教師分析其看法之不同。依據文獻探討與專家效度實施之結果，共建立5大能力層面、13個向度、以及47個指標。問卷分析採用階層程序分析法(AHP)，得出各向度之權重值，排序結果如下： 1.規劃能力：教學規劃比課程規劃重要；這兩項中分別又以規劃適當教學活動及規劃教學程序為重要指標。 2.教學能力：溝通能力與英文能力尤其重要；這兩項中分別又以良好口頭溝通技巧及自我表達能力為重要指標。 3.管理能力：班級管理比資源管理重要；而班級管理中又以良好師生互動為重要指 標。 4.專業成長：掌握學習機會比進行教學研究與革新重要；而掌握學習機會中又以反思個人教學與追求專業成長為重要指標。 5.教學道德：工作態度比專業精神重要；而工作態度中又以與學校同事、學生家長、與附近社區建立良好工作關係為重要指標。 在各向度的指標中，與教學有關係者較受青睞。各背景的教師與所有教師的看法傾 向於一致，只顯示些微的差別。 依據研究結果，本研究亦針對教育當局及高中英文教師提出建議，對於未來研究方 向也提出一些看法，以期對英文教學有些許貢獻。 / Academic authorities have recently laid their prominence on upgrading teachers’ professional competence with the reform efforts of implementing evaluating professional competence on teachers in middle schools. The current study aimed to explore the indicators for evaluating senior high school English teachers’ professional competence, and at the same time, to provide English teachers access to improve and increase teaching efficiency by showing the rankings of indicators under each sub-criterion investigated from 279 English teachers with 4 social background variants in 22 public senior high schools in New Taipei City. The social background variants included gender, educational backgrounds, school size, and total teaching years. In accordance with literature review and expert validity, 5 criteria, 13 sub-criteria, and 47 indicators were established as evaluating standards. The Analytic Hierarchy Process (AHP) was employed and the results indicated that: 1. Planning competence: Teaching planning was more important than course planning. Planning appropriate teaching activities and developing teaching procedures were considered to be the most important in the two sub-criteria respectively. 2. Teaching competence: Communicative competence and English language competence were the first two priorities, but presentation of teaching materials the last. Good oral communicative skills and self-expressive ability were labeled as the most essential indicators respectively. 3. Management competence: Classroom management was rather prominent than resources management. Good teacher-student interaction was especially viewed as important in classroom management. 4. Professional development: Grasping opportunities to learn was taken more significant than conducting teaching research and teaching innovation. In grasping opportunities to learn, reflecting on one’s teaching and seeking professional development were seen as more important than others. 5. Teaching ethics: Working attitude was of higher significance than professionalism, especially establishing good working relationship with school staff, students’ parents, and surrounding communities. In conclusion, indicators which were more helpful to teaching were more favored. Despite their different social backgrounds, teachers tended to show similar opinions on the development of their professional competence. According to the results of the study, some suggestions were provided for professional development of English teachers, teacher training, gender differences of English teachers, teaching experiences, and future studies.

[ES] Este trabajo tiene como objetivo aumentar el conocimiento sobre las funcionalidades de los sistemas operativos de terminales (TOS) gestionando terminales de cualquier tipo (portuarias, interiores) con el fin de mejorar su desempeño y contribuir a la reducción de esa congestión. 117 funcionalidades han sido agrupadas en 6 clusters principales: Almacén, Operaciones marítimas, Puerta, Master Data, Comunicaciones y ERP Dashboard. Los resultados muestran que el traqueo del timing de los buques, la optimización de espacio, el desarrollo de listas de carga y/o descarga y la optimización de las ubicaciones de los contenedores son las funcionalidades más importantes de una TOS, y no deberían de faltar en ninguna de ellas que se precie para ser un buen cerebro de una terminal. Posteriormente, mediante una simulación en ambiente real, se perseguía el objetivo de verificar si profundizar en esas funcionalidades de una TOS efectivamente producía una mejora en los indicadores clave de desempeño de una terminal. / [CA] Aquest treball té com a objectiu augmentar el coneixement de les funcionalitats de les TOS gestionant terminales de qualsevol tipus (portuaries, interiors) amb la fi de millorar el seu acompliment i contribuir a la reducció d'eixa congestió. 117 funcionalitats han sigut agrupades en 6 clusters principales: Magatzem, Operacions marítimes, Porta, Master Data, Comunicacions i ERP Dashboard. El resultats mostren que el seguiment del timing del barcs, la optimització de l'espai, el desenvolupament de llistes de càrrega o descàrrega i la optimització de les ubicacions dels contenidors son les funcionalitats més importants d'una TOS, i no deurien de faltar en ninguna que vullga ser un bon cervell d'una terminal. Posteriorment, mitjançant una simulació en ambient reial, es perseguia l'objectiu de verificar si, profunditzant en eixes funcionalitats d'una TOS, efectivament es produïa una millora en el indicadors claus d'acompliment d'una terminal. / [EN] This work aims to improve the knowledge about the functionalities of Terminal Operating Systems (TOS) managing container terminales of sea, river, and dry ports, with the aim of improving their performance and contributing to reducing congestion and GHG emissions to achieve a higher sustainability. One hundred and seven functionalities were grouped into six main clusters: Warehouse, Maritime Operations, Gate, Master Data, Communications, and ERP (Enterprise Resource Planning) Dashboard. The results show that time tracking of vessels, space optimization, development of loading and unloading lists, and optimization of container locations are the most important functionalities of a TOS. After this, using a simulation on a real environment, the target sought was to verify, if deepening in these functionalities of a TOS, there was an improvement of the terminal key performance indicators. / Hervás Peralta, M. (2021). Identificación y ponderación de las funcionalidades de una TOS (Terminal Operating System) mediante aplicación de método de análisis jerárquico (AHP). Microsimulación de resultados en ambiente real simulado [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/171470 / TESIS