The project inspects and discusses improvements of the technical assistance of Change Management support within IT service provider. The primary objective of the procet is to analyse and implement a new software tool to display possible improvements. This project involves whole software development proces including requirements collection, systém analysis, design, implementation. In the first part, the IT service management, especially Change Management area and ITIL methodology is described. In the second part, the analysis of current state of the proces implementation and software tool is discussed and proposed opportunities for improvement. In the end, the results are summarized and possibilities of the future improvements are proposed.

This thesis focuses on the draft amendments for further business development in the company. Draft amendments based on findings from the analysis of the current state of IS and related processes in the company. The proposed amendments will take place requirements on the company information system and the strategic goals of the company.

The study is a participant observer study of the transformation of the city planning function of the City of Tshwane Metropolitan Municipality (CTMM) from 5 December 2000 to 30 June 2002. The study is rendered in the form of a narrative told in the first person. The focus of the story is on how power and the aspiration to power influenced the actions of the people in the employ of the municipality and the relations between them during the study period. In this regard the story draws heavily on the work of Bent Flyvbjerg (1998, 2001). A number of recurring themes or golden threads are identified and highlighted through the narrative. These threads are analysed in more detail in the final chapter of the study. They are: -- The influence of power and the prevalence of different types of power; -- The role played by communication during the transformation; -- The lack of regard for people that characterised the process; and -- The inherent resistance to change displayed by the organization. The study unlocks opportunities for further study. It could form the basis of a comparative study with other cases of organizational change, particularly those related to restructuring in the other South African metropolitan municipalities. Furthermore, the struggle for recognition of the City Planning function within the new Tshwane organizational structure could be further investigated against the backdrop of the broader search for a new role and identity for the planning profession. / Dissertation (M (Town and Regional Planning))--University of Pretoria, 2007. / Town and Regional Planning / unrestricted

El presente Proyecto de Investigación Aplicada consiste en la aplicación de dos pilares del Mantenimiento Productivo Total (TPM) y otras herramientas Lean Manufacturing en una MYPE que fabrica prendas de vestir como blusas y polos, lo cual permitirá poder encontrar soluciones que permitan el crecimiento de la empresa. La metodología aplicada se encuentra basada en el uso de técnicas Kaizen y Mantenimiento Productivo Total (TPM), se propone una integración sostenida en la Gestión del Cambio que permitirá el incremento de la eficiencia en el área de producción y la técnica Kaizen que permitirá eliminar los desperdicios de los procesos. De acuerdo con el diagnóstico, el problema principal de la empresa se encuentra en el área de producción causando un alto nivel de incumplimientos de pedidos. La propuesta de solución está basada en la herramienta TPM que permitirá eliminar pérdidas asociadas con paros, calidad y costos en los procesos de producción industrial. El aporte de esta investigación es obtener un ambiente ordenado y estandarizado, una disminución en el incumplimiento y una eficiencia en producción. Finalmente, se evalúa la inversión económica que representará el Proyecto, con el fin de determinar si generará resultados beneficiosos para la Empresa. / This Applied Research Project consists of the application of two pillars of Total Productive Maintenance (TPM) and other Lean Manufacturing tools in a MYPE that manufactures clothing such as blouses and t-shirts, which will allow us to find solutions that allow the growth of the business. The methodology applied is based on the use of Kaizen techniques and Total Productive Maintenance (TPM), a sustained integration in Change Management is proposed that will allow the increase of efficiency in the production area and the Kaizen technique that will allow eliminating the process waste. According to the diagnosis, the main problem of the company is in the production area, causing a high level of non- fulfillment of orders. The solution proposal is based on the TPM tool that will allow eliminating losses associated with stoppages, quality and costs in the industrial production processes. The contribution of this research is to obtain an orderly and standardized environment, a decrease in non-compliance and an efficiency in production. Finally, the economic investment that the Project will represent is evaluated, in order to determine if it will generate beneficial results for the Company. / Trabajo de Suficiencia Profesional

Mgr. Šárka Kovaříková ABSTRACT The organization's success and development can be observed from different views and also judged with many different parameters. Basically, We can say that if an organization has developed successfully, many changes in process have been done in the past. The organization's management should be well versed regarding changes expected in the future. The authour of this diploma thesis deals with the issues of management changes based on practical experience dealing with the social enterprise PROCESIA Zlin s.r.o. This enterprise was established in 2011 as a civil association. Since the founding many changes in process where needed. There were indicated a need for changes in the organization structure. During interviews with workers it was found a need to change the competences of the workers. The aim of this diploma thesis is to describe managament process in PROCESIA's organizational structure. Description of change is written in recommendation form, which should help management of organization reveal inconsistent competences among employees and help to improve perfomance of organization. Management also expects aplication of recomended changes, simplifying of management process and making control and rewarding system transparent. The theory of a controlled organizational change...

This Master's thesis deals with the description of an introduction of social service in Non- Governmental Organization, which has decided to become a registrated provider of social services. The aim of the thesis is to describe how to manage selected phase of such a change, while introducing it to the field of social service by a Non-Governmental Organization. This is related to chosen Non-Governmental Organization Azara sociální, z.s. and specifically it's project of the introduction of field social service - Personal Assistance. The selected phase of implementation is the registration of this service and the individual steps, from the decision to introduce the change, through the elaboration of the individual plans and submission of required documents, which are necessary for the registration application to the competent regional authority. Strategic analyzes are carried out for the analysis of the external environment of the selected organization and the analysis of the internal environment. The qualitative research method focus group has been used to receive suggestions and concrete steps from selected representatives of the organization's management, based on the Implementation Plan and the Risk Plan. The evaluation of the progress, of the phases of the introduced changes is carried out...

This thesis deals with the proposal of competence change of dental technicians in the form of foreign model of denturist/clinical dental technician profession. The thesis includes draft of change management process of competences for non-medical medical staff in the Czech dentistry. The thesis also examines the opinions and attitudes of dental technicians towards given design of competencies and includes analysis and mapping of interest groups. In the theoretical part, terminology and legislation of the current model of dentistry in the Czech Republic is described. An issue of removable replacements as one of the areas of performance of dentists are defined in depth. It also defines the subject of removable replacements in statistical, demographic and economic contexts. Moreover, it describes models of multidisciplinary teams used in the Czech Republic and abroad. Lastly, the theory needed for change management is described and also includes hypothetical proposal of change of competencies of dental technicians, which among other things characterises used models for change implementation. The empirical part comprises of the process of competence change in dental technicians, analysis of interest groups and mapping of attitudes of interest groups. Also, it analyses the results of survey which...

År 2020 är året då Covid-19 bröt ut och företagare kom till insikt att den digitala transformeringen är viktigare än någonsin. Det har medfört att allt fler företag eftersträvar att anpassa sig efter det ”nya normala” genom att digitalisera snabbt. Företagen är därmed mycket angelägna att på ett framgångsrikt sätt genomföra affärssystemsinföranden. Den digitala transformeringens framfart och fokuseringen på att införa affärssystem har kommit att ge IT-avdelningen en central roll inom verksamheten. Detta har i sin tur bidragit till att en fungerande interaktion mellan IT-avdelningen och verksamheten är viktigare än någonsin. Det är vanligt förekommande att verksamheten inte upplever att IT-avdelningen levererar i den takt och kvalité som motsvarar förväntningarna. Detta tenderar till minskad tilltro och samarbete. Vid en dysfunktionell interaktion mellan IT-avdelningen och verksamheten är risken stor att felaktiga beslut och förfaranden blir till verklighet. Det är därför viktigt att företagen skapar goda förutsättningar för en fungerande kommunikation och undersöka vilka faktorer som kan minska de tvetydigheter som kan uppstå mellan olika parter i verksamheten.   Kandidatuppsatsens huvudsyfte är att identifiera och beskriva framgångsfaktorer för att minska tvetydigheter vid kommunikation mellan systemutvecklingsavdelning, produktägare och redovisningsekonomer under affärssystemförändringsprojekt. Baserat på huvudsyftet är bisyftet att föreslå ett förbättrat kommunikationssätt som främjar att de tre parterna kan arbeta holistiskt vid affärssystemsförändringsprojekt. Vid utförande av denna studie har en litteraturstudie genomförts, en litteraturbaserad analysmodell och fallstudiemetoden tillämpats. Dessutom har fem personliga intervjuer med medarbetare som representerar den interna triaden på fallföretaget har utförts. Uppsatsstudiens viktigaste slutsatser är; ledningens förmåga att inneha transparens vad avser viktig verksamhetsinformation, att den interna triaden innehar hög involveringsgrad under hela affärssystemsförändringsprojekten och att samtliga parter innehar helhetstänk för att säkerställa att rätt systemfunktioner införs. Dessutom är det viktigt att det finns ett enhälligt kommunikationssätt, att det tydligt framgår vilken information ett systemförändringsförslag ska innehålla och att uppföljning av affärssystemförändringsprojekten kontinuerligt sker i syfte att uppnå kunskap inför kommande projekt.

Change is a constant factor in today's society and an important factor in the success of organizations. As a result, it is highly important that organizations learn to manage change in order to stay competitive and keep up with the rapidly changing market conditions. Change Management has therefore been a highly emphasized area within Business Administration. As new trends arise on the global market, it is important for organizations to be able to adapt. One of these trends is the implementation of the Activity-Based Flexible Office (A-FO). An Activity-Based Flexible Office consists of different areas with closed, half-open or open zones. The areas are created in order to match employee needs and the requirements of each work activity that needs to be conducted. As a result, no one is assigned a personal workstation, instead the employees move between different areas depending on what type of work activity they need to accomplish. Even though Change Management has been thoroughly investigated and A-FOs have been researched to some extent, no previous research has been found regarding the change process of implementing an A-FO. The main purpose of this thesis is to investigate the difference in managers’ and employees’ perceptions regarding the change process towards an A-FO. As a result, a deeper understanding of change management as well as of the effects of the A-FO will be provided from the viewpoints of managers and employees. This leads to the research questions: “How does the perception of the change process concerning activity-based flexible offices differ between managers and employees? What do managers and employees perceive as essential factors of the change process and A-FO implementation and how do these perceptions differ?”. The Theoretical Framework mainly consist of previous research models and theories regarding change management literature, work environment and activity-based flexible offices as well as employee satisfaction. Communication has also been chosen as an important factor as it has been stated to be vital in both change management and within the A-FO. Furthermore, in order to fulfil the purpose of the thesis and answer the research questions, the chosen research method for this study is qualitative with an exploratory research design and an inductive approach. Therefore, semi-structured interviews were conducted with seven respondents from a department at Skellefteå municipality who were chosen based on a combination of a purposive and snowball sampling method. After the interviews were transcribed, the empirical findings were analyzed and presented by using a thematic analysis. The findings show that when conducting an A-FO change process, managers’ and employees’ perceptions often differ. Managers often focus on the practical aspects of a change, while employees emphasized on “soft values”. Employees were also more skeptical towards the change in the beginning, compared to managers, and seemed more aware of possible disturbances in the A-FO. Furthermore, both managers and employees were highly satisfied with the change process and the implementation of the A-FO, but emphasized on different factors resulting in increased satisfaction. To conclude, since managers’ and employees’ perception regarding the A-FO change process often differ, but can also coincide, it is important to take both aspects into consideration when conducting this type of change. By involving everyone in the change process, it is more likely to be successful.

Prior research suggests that industry 4.0 could bring numerous benefits to firms manufacturing operations. Despite industry 4.0’s overwhelming popularity, there is considerable confusion surrounding how to approach a transformation, and additionally how it will affect organizations. Bus manufacturing has seen minor advancements in initiating change towards industry 4.0 due to characteristics with low volumes, high product varieties, high complexity and a large variety of customer adaptations. This thesis intends to give clarity to the opportunities and challenges that industry 4.0 technologies entail for bus manufacturing operations. Furthermore, contribute with a roadmap for how to manage a transformation towards industry 4.0 directed for bus manufacturing. The thesis was conducted studying a case using the process of systematic combining. Qualitative methods were applied to address the research questions, collecting data from ten interviews with operational- and manufacturing managers. Empirical findings indicate that the characteristics of bus manufacturing influence the industry 4.0 technologies that are applicable and suited for implementation. The findings suggest opportunities in terms of increased production efficiency, improved flexibility and reduced takt times with data management and real-time capabilities from adapting data management, cloud technology and sensors. Other opportunities such as virtualization with digital twin and virtual training were also suggested to enable factory simulations and virtual representations of manufacturing stations. Prominent challenges identified were lack of knowledge regarding industry 4.0 technologies, data analytics, how to motivate investments, system integration and using robotics in the bus manufacturing operations. Furthermore, the proposed roadmap for how bus manufacturing can manage a transformation towards industry 4.0 consists of eight steps that include important factors identified from the study such as vision, determination, barriers, responsibility, consistency and working in small steps. This study’s theoretical contribution is providing knowledge about industry 4.0 in the context of bus manufacturing operations. The findings suggest that knowledge is a primary factor for managing a transformation towards industry 4.0, where educating and engaging personnel could facilitate the change work. Further, the results of this study lend support to the argument that approaching industry 4.0 is dependent on the organization and industry. The study also emphasizes that future research should focus on establishing a uniform definition of industry 4.0, and further examine what the costs for a transformation towards industry 4.0 could necessitate for bus manufacturing operations. / Tidigare forskning tyder på att industri 4.0 kan ge många fördelar för företag som bedriver tillverkningsverksamhet. Trots industri 4.0’s överväldigande popularitet finns det betydande förvirring kring hur man närmar sig en transformation, samt hur det kommer att påverka organisationer. Busstillverkningsindustrin har sett en obetydlig utveckling i förändringsarbetet mot industri 4.0 på grund av dess egenskaper med låga volymer, stora variationer, höga komplexitet samt många kundanpassningar. Denna uppsats har för avsikt att klargöra de möjligheter samt utmaningar som teknologier inom industri 4.0 innebär för verksamheten inom busstillverkning, då industri 4.0 anses medföra stora förändringar inom produktionen. Studien bidrar vidare till en färdplan för hur man kan hantera en omvandling mot industri 4.0 inriktad för busstillverkning. Studien genomfördes genom att studera ett fall med tillvägagångssätt enligt “systematic combining”. Kvalitativa metoder tillämpades för att kunna behandla forskningsfrågorna med datainsamling från tio intervjuer med operativa- och produktionschefer. Empirin indikerar att kännetecknen för busstillverkning påverkar vilka teknologier inom industri 4.0 som är tillämpbara och lämpliga för implementering. Analys av empirisk data tyder på möjligheter i form av ökad produktionseffektivitet, flexibilitet samt reducerad takttid genom datahantering och real-tidsfunktioner från användning av artificiell intelligens, molnteknik samt sensorer. Ytterligare möjligheter antyddes inom virtualisering med digitala tvillingar samt virtuell träning för att simulera fabriken och produktionsstationer i virtuella miljöer. Framträdande utmaningar som antyddes var brist på kunskap om teknologierna inom industri 4.0, att analysera stora mängder data, att kunna motivera investeringar, systemintegration samt tillämpningen av robotik i produktionen. Den föreslagna färdplanen för hur busstillverkning kan hantera en omvandling mot industri 4.0 består av åtta steg som inkluderar viktiga faktorer som identifierades från studien såsom vision, beslutsamhet, hinder, ansvarighet, kontinuitet samt att arbeta i små steg. Det teoretiska bidraget från studien är kunskap om industri 4.0 i kontexten för busstillverkning. Resultatet tyder på att kunskap är en primär faktor för att hantera en förändring mot industri 4.0, där informera och engagera personal kan underlätta förändringsarbetet. Resultaten av denna studie ger stöd till argumentet att hur man närmar sig industri 4.0 är beroende av organisationen samt inom vilken industri som verksamheten bedrivs inom. Studien understryker även att framtida forskning bör fokusera på att skapa en enhetlig definition av industri 4.0, samt att vidare undersöka de kostnader som bussproduktion kan kräva vid en förändring mot industri 4.0.