Owner companies should consider all elements of Document Management during a project’s life cycle, identify shortcomings and address them successfully to ensure successful completion of projects and ultimately to also ensure legal compliance as stipulated by contractual agreements. Proper governance during the execution of projects involves, amongst others, the establishment of structures and processes, with appropriate checks and balances built into these structures and processes, to enable all stakeholders to be in a position to have access to relevant documentation. Executing projects makes a huge demand on the flow and management of project related documentation through the different phases of these projects. The research, as documented in this dissertation, investigates and evaluates whether Sasol Technology, as the project execution agent for the Sasol Business Units, has efficient governing Document Management processes and procedures in place to support the successful execution of capital projects. Sasol Technology uses a stage gate model, associated with project life cycles, as a systematic approach for the execution of capital projects. Document Management is a new business function that was established in 2008. Not all the functions involved in the life cycle of project execution are fully aligned with the central function managing documentation. There is thus a need for a fully integrated Document Management System, involving all the functions of Sasol which are involved during the different phases of project execution. The literature study analyses existing world best document management and records management practices and procedures and points out that meticulous and strict document and records management practices form the backbone of organisational authentic evidence compliance. The research design method that was chosen to authenticate the research question is an Exploratory Qualitative Approach, combined with a Descriptive Approach. Results are obtained from a combination of three methods. Published and available existing data of how documents are managed in Sasol was gathered and secondary findings are established. Focused and structured interviews were then conducted with experienced team members from the different functions involved in project execution and lastly, e-mail administrated questionnaires were developed and distributed to relevant project team members within Sasol Technology to assess the current system and to determine additional requirements for an enhanced Document Management System, specifically applicable to owner companies in the project execution environment. Whereas the scrutiny of the secondary sources provides a background and the progress iii made with regard to setting requirements for a standardised Document Management System for the execution of projects in the Sasol Technology and some of the other Sasol Business Units, the primary data findings indicate how the project team members perceive the existing Sasol Technology Document Management System to be. Key findings include, that documentation life cycle management is not fully developed and needs to be addressed in the Sasol Technology project execution environment. Furthermore, integration of the documentation management of the various departments, functions and structures in Sasol will enable better and improved management of project documentation. The specific output of this dissertation is the recommendation of an improved Document Management System to allow the different functions within Sasol Technology and some other Sasol Business Units to have access to an integrated system, included in it all relevant documentation requirements during the life cycle of projects. An added deliverable is a framework of requirements to be included in a document management philosophy, not only for Sasol, but also for other owner companies during project execution. / Thesis (M.Ing. (Development and Management Engineering))--North-West University, Potchefstroom Campus, 2010.

Owner companies should consider all elements of Document Management during a project’s life cycle, identify shortcomings and address them successfully to ensure successful completion of projects and ultimately to also ensure legal compliance as stipulated by contractual agreements. Proper governance during the execution of projects involves, amongst others, the establishment of structures and processes, with appropriate checks and balances built into these structures and processes, to enable all stakeholders to be in a position to have access to relevant documentation. Executing projects makes a huge demand on the flow and management of project related documentation through the different phases of these projects. The research, as documented in this dissertation, investigates and evaluates whether Sasol Technology, as the project execution agent for the Sasol Business Units, has efficient governing Document Management processes and procedures in place to support the successful execution of capital projects. Sasol Technology uses a stage gate model, associated with project life cycles, as a systematic approach for the execution of capital projects. Document Management is a new business function that was established in 2008. Not all the functions involved in the life cycle of project execution are fully aligned with the central function managing documentation. There is thus a need for a fully integrated Document Management System, involving all the functions of Sasol which are involved during the different phases of project execution. The literature study analyses existing world best document management and records management practices and procedures and points out that meticulous and strict document and records management practices form the backbone of organisational authentic evidence compliance. The research design method that was chosen to authenticate the research question is an Exploratory Qualitative Approach, combined with a Descriptive Approach. Results are obtained from a combination of three methods. Published and available existing data of how documents are managed in Sasol was gathered and secondary findings are established. Focused and structured interviews were then conducted with experienced team members from the different functions involved in project execution and lastly, e-mail administrated questionnaires were developed and distributed to relevant project team members within Sasol Technology to assess the current system and to determine additional requirements for an enhanced Document Management System, specifically applicable to owner companies in the project execution environment. Whereas the scrutiny of the secondary sources provides a background and the progress iii made with regard to setting requirements for a standardised Document Management System for the execution of projects in the Sasol Technology and some of the other Sasol Business Units, the primary data findings indicate how the project team members perceive the existing Sasol Technology Document Management System to be. Key findings include, that documentation life cycle management is not fully developed and needs to be addressed in the Sasol Technology project execution environment. Furthermore, integration of the documentation management of the various departments, functions and structures in Sasol will enable better and improved management of project documentation. The specific output of this dissertation is the recommendation of an improved Document Management System to allow the different functions within Sasol Technology and some other Sasol Business Units to have access to an integrated system, included in it all relevant documentation requirements during the life cycle of projects. An added deliverable is a framework of requirements to be included in a document management philosophy, not only for Sasol, but also for other owner companies during project execution. / Thesis (M.Ing. (Development and Management Engineering))--North-West University, Potchefstroom Campus, 2010.

This work deals with electronic document management systems (EDMS) from the perspective of selected knowledge areas of project management processes. The aim of this thesis was to create an EDM system based on an appropriately selected EDM model, which would assist in the management of documents that arise during management processes in selected areas of project management (quality, human resources and communication within the project) with the possibility of extending to other knowledge areas.

Thesis (MBA (Business Management))--University of Stellenbosch, 2009. / ENGLISH ABSTRACT: A Document Management System (DMS) can help businesses speed-up as well as reduce the number of mundane and repetitive tasks relating to documents. These benefits can assist management cut costs, reduce errors, automate frequently performed tasks as well as store information electronically in a safe and accessible way. Making IT Simple (the business) is a start-up business that has entered into a partnership agreement with INVU, Europe's fastest growing DMS Software developer (INVU, 2008). This agreement allows the business to sell INVU software without restriction by volume or geography to all sectors of industry. INVU products are designed to make business administration, and especially managing documents a simple and efficient process. These two principle product features support the business' objectives and marketing push by delivering easy-to-use software that helps customers reduce costs by speeding-up as well as reduce the number of daily administrative tasks performed using documents. In order to establish which market sector to target, the Directors conducted an industry analysis (Appendix I) which has identified opportunities in the farming and agricultural Sector. The three primary reasons are: 1) Sustainable sector growth of 30% per annum (UK Agriculture, 2007), 2) no known DMS competition within Farming and 3) the Directors have an established Network and detailed knowledge of the sector. Although farming and agriculture will be the main focus of marketing activity and communication, other industries, such as property letting agencies, are also seen as future opportunities for the business. Target Market and Projections Market Research is based upon 138 questionnaire responses that have enabled the Directors to develop a product package which combines the product, a DMS license and software, together with the necessary hardware and maintenance support sufficient to satisfy the target market's needs. The target market is defined as a farm business, predominantly farming crops or cattle and/or sheep from between 41 and 80 hectares of productive land. It has up to 20 full time employees, half of whom are involved in the business' administration. This admin comprises mainly of financial accounts and Government Department returns which are processed on as many as two computers which have email, Microsoft Office and accounting software packages loaded on. For security and access the target market store their records in filing cabinets for up to 15 years, mostly in paper form. A priority for business' administration within this market is the simplicity and easy access of its records and with all records being in one place. The sales forecasts of 7, 16 and 30 units over the first three years 2009, 2010 and 2011 respectively are deemed achievable by the Directors, having received reassurance from both formal interviews (Radley, 2008) and conversations with potential customers. The business sees their target market strategy and their lean cost base as being their competitive advantage together with the impression that none of INVU's DMS competitors are currently focussed upon the agriculture sector. This gives the business a potential first mover advantage which will be supported by leveraging the marketing efforts and the existing network of contacts to deliver the specifically designed sales process for the target market. The suite of products, which are leased by the customer over 36 months, cost £15,016 and have a Gross Profit of 58%. This gross profit then funds the running and maintenance of the support service provided by the company. Return on Equity over the 3 years of the Business Plan is strong at 60% given that there is a loss of £50,000 in Year 1. Year two generates a small profit of £24,000 with a healthy £64,000 in Year 3 onwards. Return on sales is 10% in year 2 growing to 14% in year 3. Break even point is in July 2011 (month 31) with the business cash positive in August 2010 (month 20). The financial risks are calculated as low due to the lease funding providing cash within 14 days of a signed document, plus there is no cash risk as the requirement to hold inventory is negligible. The balance sheet requires equity funding of £40,000 which is provided by the two directors at £20,000 each, plus a 60 month working-capital bank loan which is forecast to be repaid on month 25. There are 46,000 farms in UK so, in this market sector alone there are potentially 9,200 (20%) sales presentations to be completed based upon the market survey data. On projected performance this would currently take the business 460 months to complete. The business case shows an improving performance month on month based upon an improvement in sales skills, product portfolio and brand awareness. The two employees Edward Gibbs and Mathew Easterbrook, both of whom are Directors, have each invested £20,000 in equity in order to start-up the business. They have 28 years of management experience between them and offer complementing specialities in the IT, sales, farming and finance areas. Their business objectives are to generate cash and satisfy customer needs by selling products at the right price with a sustainable gross profit margin whilst being commercially aggressive on costs. Their simple and equitable company structure reflects their excellent relationship and the balance of power is shared equally. The product is a compliment of hardware, software and support service that is tailored to meet a customer's needs (Table 1). / AFRIKAANSE OPSOMMING: 'n Dokumentbestuurstelsel (DBS) kan organisasies help om meer effektief sake te doen en om die aantal eenvoudige en herhalende take met die hantering van dokumente te verminder. Hierdie voordele kan bestuur help om koste te verminder, foute te verminder, gereelde take te outomatiseer en ook om inligting elektronies in 'n veilige en maklik bereikbare plek te stoor. Making IT simple (die onderneming) is 'n nuwe onderneming wat in 'n vennootskap ooreenkoms met INVU, Europa se snel groeiendste DBS sagteware verskaffer, aangegaan het. Hierdie ooreenkoms laat die ondememing toe om INVU sagteware te verkoop in alle industriee met geen bepreking op volumes of geografiese areas nie. INVU produkte is ontwerp om besigheid administrasie, en spesifiek die bestuur van dokumente, 'n eenvoudige en effektiewe proses te maak. Hierdie twee beginsels ondersteun die onderneming se doelwitte en bemarking deur die lewering van eenvoudig-om-te-gebruik sagteware wat kliente help om kostes te verlaag deur vinniger prosesse sowel as verminderde daaglikse roetine administratiewe dokumentering take. Ten einde die marksegment wat geteiken moet word te bepaal het die direkteure 'n industrie analise (Aanhangsel I) gedoen wat geleenthede in die boerdery en landbou sektore uitgewys het. Die drie primere redes is: 1) Substansiele sektor groei van 30% per jaar (UK Agriculture, 2007), 2) geen bestaande DBS wat tans aktief in die mark is nie en 3) die direkteure het 'n gevestigde netwerk en detail kennis van die sektor. Alhoewel boerdery en landbou die hooffokus van die bemarkings en kommunikasie aktiwiteite gaan wees sal ander industriee, soos eiendoms en verhurings agentskappe, ook gesien word as toekoms geleenthede vir die onderneming. Marknavorsing is gebaseer op 138 voltooide vraelyste wat die direkteure in staat gestel het om 'n produk pakket bestaande uit 'n DBS lisensie en sagteware saam met die nodige hardeware en ondersteunings saam te bondel, ten einde aan die mark se behoefte te voorsien. Die teikenmark is gedefinieer as boerdery ondernemings wat primer boer met gewasse en/of skape op tussen 41 en 80 hektaar produktiewe landbougrond. Die boerdery het ongeveer 20 voltydse werknemers waarvan die helfte met die onderneming se administrasie te doen het. Die administrasie bestaan meestal uit finansiele take en Regerings Departemente se verslae wat geprosesseer word op tot twee rekenaars met toegang tot Microsoft Office en 'n rekenkundige sagteware pakket. Vir sekuriteit en maklike toegang tot hulle dokumente stoor die tipe ondernemings hulle dokumente in liasseerkabinette vir tot 15 jaar, meestal in papier formaat. 'n Prioriteit vir ondernemings se administrasie binne die teikenmark is eenvoud en maklike toegang tot hulle dokumente, asook die sentrale berging van dokumente op een spesifieke plek. Die verkoops vooruitskattings vir 7, 12 en 30 eenhede oor die eerste drie jare 2009, 2010 en 2011, word gesien as realisties en bereikbaar deur die direkteure na aanleiding van formele onderhoude (Radley, 2008) en gesprekke met potensiele kliente. Die onderneming sien hulle teikenmark strategie en hulle lae koste struktuur as hulle kompeterende voordeel tesame met die feite dat geen van INVU se DBS kompeteerders huidiglik op die landbou sektor fokus nie. Die gee die ondememing die potensiele eerstetoetreder voordeel in die landbou industrie. Dit sal ondersteun word deur die hefboom effek van die bemarkings pogings komende uit die bestaande netwerk van kontakte om gefokusde verkoopsprosesse in die teikenmark uit te voer. Die suite van produkte, wat gehuur word deur die kliente oor 'n tydperk van 36 maande, kos £15,016 en het 'n bruto wins marge van 58%. Hierdie bruto wins befonds die bedryf en ondersteuningsdienste van die onderneming. Die opbrengs op ekwiteit oor die drie jaar tydperk van die besigheidsplan is stewig op 60% gegewe dat daar 'n verlies van £50,000 in Jaar 1 plaasvind. Jaar 2 genereer 'n klein wins van £24,000 met 'n stewige wins van £64,000 in Jaar 3. Opbrengs op verkope is 10% in jaar 2 en groei tot 14% in jaar 3. Die gelykbreekpunt is Julie 2011 (maand 31) en die onderneming is kontant positief vanaf Augustus 2010 (maand 20). Die finansiele risiko is laag as gevolg van die huur inkomste wat kontant binne 14 dae na die teken van 'n ooreenkoms genereer en ook omdat daar geen kontant risiko is met die dra van voorraad nie. Die balansstaat ekwiteit benodig 'n aanvangsbelegging van £40,000 wat voorsien word deur die twee direkteure teen £20,000 elk, saam met 'n 60 maande werkskapitaal bank lening wat geprojekteer word om volopbetaal te wees teen maand 25. Daar is tans 46,000 plase in die VK en dus, in die marksegrnent alleen, 9,200 (20%) verkoops voorleggings gebaseer op die markanalise data. Op die geprojekteerde werkstempo sal dit ongeveer 460 maande neem om te voltooi. Die besigheidmodel toon groeiende verrigting op 'n maand tot maand basis gebaseer op 'n verbetering in verkooptegniek, produk portefeulje en produk kennis. Die twee werknemers Edward Gibbs en Mathew Easterbrook, wat ook die direkteure is, het elk £20,000 aanvangskapitaal geinvesteer ten einde die onderneming op die been te bring. Hulle het 28 jaar bestuurservaring en het komplimenterende vermoens in die IT, verkope, boerdery en finansiele areas. Hulle besigheid doelwit is om kontant te genereer en kliente se behoeftes te bevredig deur die verkope van produkte teen die korrekte prys teen 'n volhoubare bruto wins. Hulle eenvoudige maatskappy struktuur reflekteer hulle uitstekende verhouding en die magsbalanse is eweredig versprei. Die aanbod aan die mark is 'n komplimenterende suite van hardeware, sagteware en steundienste wat aangepas word om aan 'n klient se behoeftes te voldoen (Tabel 1).

Software systems usually consist of multiple artefacts, such as requirements, class diagrams, or source code. Documents, such as specifications and documentation, can also be viewed as artefacts. In practice, however, writing and updating documents is often neglected because it is expensive and brings no immediate benefit. Consequently, documents are often outdated and communicate wrong information about the software. The price is paid later when a software system must be maintained and much implicit knowledge that existed at the time of the original development has been lost. A simple way to keep documents up to date is generation. However, not all documents can be fully generated. Usually, at least some content must be written by a human author. This handwritten content is lost if the documents must be regenerated. In this thesis, Elucidative Development is introduced. It is an approach to create documents by partial generation. Partial generation means that some parts of the document are generated whereas others are handwritten. Elucidative Development retains manually written content when the document is regenerated. An integral part of Elucidative Development is a guidance system, which informs the author about changes in the generated content and helps him update the handwritten content. / Softwaresysteme setzen sich üblicherweise aus vielen verschiedenen Artefakten zusammen, zum Beispiel Anforderungen, Klassendiagrammen oder Quellcode. Dokumente, wie zum Beispiel Spezifikationen oder Dokumentation, können auch als Artefakte betrachtet werden. In der Praxis wird aber das Schreiben und Aktualisieren von Dokumenten oft vernachlässigt, weil es zum einen teuer ist und zum anderen keinen unmittelbaren Vorteil bringt. Dokumente sind darum häufig veraltet und vermitteln falsche Informationen über die Software. Den Preis muss man später zahlen, wenn die Software gepflegt wird, weil viel von dem impliziten Wissen, das zur Zeit der Entwicklung existierte, verloren ist. Eine einfache Möglichkeit, Dokumente aktuell zu halten, ist Generierung. Allerdings können nicht alle Dokumente generiert werden. Meist muss wenigstens ein Teil von einem Menschen geschrieben werden. Dieser handgeschriebene Inhalt geht verloren, wenn das Dokument neu generiert werden muss. In dieser Arbeit wird das Elucidative Development vorgestellt. Dabei handelt es sich um einen Ansatz zur Dokumenterzeugung mittels partieller Generierung. Das bedeutet, dass Teile eines Dokuments generiert werden und der Rest von Hand ergänzt wird. Beim Elucidative Development bleibt der handgeschriebene Inhalt bestehen, wenn das restliche Dokument neu generiert wird. Ein integraler Bestandteil von Elucidative Development ist darüber hinaus ein Hilfesystem, das den Autor über Änderungen an generiertem Inhalt informiert und ihm hilft, den handgeschriebenen Inhalt zu aktualisieren.

Este trabalho é um diagnóstico sobre a preservação, a descrição e a difusão dos Fundos Universidade de Porto Alegre (UPA) e Universidade do Rio Grande do Sul (URGS), que estão sob custódia do Arquivo Central da Universidade Federal do Rio Grande do Sul (UFRGS). Os objetivos da pesquisa são: analisar, de forma comparativa, a gestão documental, as políticas arquivísticas e o tipo de tratamento dado à documentação de caráter permanente em três instituições federais de ensino superior: UNIRIO, UFJF e UFSM, com vista à obtenção de informações sobre suas experiências na implantação de seus arquivos permanentes e/ou históricos; realizar levantamento a respeito dos Fundos UPA e URGS; proceder a um diagnóstico desses fundos, visando a sua caracterização como patrimônio cultural do tipo documental da UFRGS; propor um plano de ação com sugestões para a conservação e preservação desses fundos e também para a constituição da Seção de Arquivo Permanente do Arquivo Central da UFRGS, a partir dos conhecimentos produzidos por meio do estudo realizado na UNIRIO, UFJF e UFSM. Quanto à metodologia, a pesquisa teve caráter exploratório e descritivo, e a abordagem utilizada foi a qualitativa. Trabalhou-se com pesquisa documental e de campo. A técnica de coleta de dados utilizada em campo foi a da entrevista semiestruturada com os Diretores do Arquivo Central da UNIRIO, da UFJF e do Arquivo Geral da UFSM. O diagnóstico apresentado propiciou descrever a situação em que se encontram os Fundos citados em relação às dimensões do acervo; às condições de infraestrutura e ambientais do local de seu armazenamento; e às suas condições de preservação e conservação. A partir dessa investigação, foi possível caracterizar esses Fundos como componentes do patrimônio documental da UFRGS e da sociedade sul-rio-grandense. Sugeriu-se a Norma Brasileira de Descrição Arquivística (NOBRADE) para o processo de descrição e o ICA-AtoM e/ou AtoM para a difusão e socialização do acervo. Constatou-se que a criação do Sistema de Arquivos da UFRGS foi uma ação que não se concretizou na implantação das políticas arquivísticas e de gestão documental no âmbito da universidade, assim como outras ações do passado; e que com a nova Direção da Divisão de Documentação houve uma retomada dessa questão, com o assessoramento às unidades universitárias na gestão de seus acervos documentais. Sugeriu-se a constituição da Seção de Arquivo Permanente do Arquivo Central da UFRGS, como forma de preservar o patrimônio documental da instituição, a partir da elaboração de uma Política de Preservação do 10 Patrimônio Documental. Salienta-se que a constituição da Seção já foi encaminhada ao Pró- Reitor de Planejamento e Administração, para ser enviado ao Conselho Universitário (CONSUN), por meio do Regulamento do Arquivo Central. / This work is a diagnosis about preservation, description and diffusion of the University of Porto Alegre (UPA) and University of Rio Grande do Sul (URGS) Funds, which are in the custody of the Federal University of Rio Grande do Sul (UFRGS). The objectives of the research are: to analyze, in a comparative way, the document management. archival policies and the type of treatment that is given to permanent documentation in three federal institutions of higher education: UNIRIO, UFJF and UFSM, with a view to obtaining information about their experiences in the implantation of their permanent and/or historical archives; carry out a survey on the UPA and URGS Funds; to carry out a diagnosis of these funds, aiming at their characterization as cultural heritage of the documentary type of UFRGS; propose a plan of action with suggestions for the conservation and preservation of these funds and also for the constitution of the Permanent Archive Section of the Central Archive of UFRGS, based on the knowledge produced through the study conducted at UNIRIO, UFJF and UFSM. As for the methodology, the research had an exploratory and descriptive character and the approach used was qualitative. We worked with documentary and field research. The technique of data collection used in the field was the semi-structured interview, with the Directors of the Central Archive of UNIRIO, UFJF and the General Archive of UFSM. The diagnosis presented was intended to describe the situation in which the Funds are concerned in relation to the size of the collection; the infrastructure and environmental conditions of the storage site; and their conditions of preservation and conservation. Based on this research, it was possible to characterize these Funds as components of the documentary heritage of UFRGS and of the society of Rio Grande do Sul. The Brazilian Standard for Archival Description – NOBRADE was suggested for the description process and the ICA-AtoM and/or AtoM for the diffusion and socialization of the collection. It was verified that the creation of the File System of UFRGS was an action that did not materialize in the implantation of the archival policies and document management in the scope of the university, as well as other actions of the past; and that with the new Direction of the Documentation Division there was a resumption of this question, with the advice to the university units in the management of their documentary collections. It was suggested the constitution of the Permanent Archive Section of the Central Archive of UFRGS, as a way of preserving the documentary heritage of the institution, based on the 12 elaboration of a Policy for Preservation of Documentary Heritage. It should be noted that the constitution of the Section has already been sent to the Pro-Rector of Planning and Administration, to be sent to the University Council (CONSUN), through the Central Archive Regulation.

<p>Managing documents is an integral part of computer use, and with the growing document collections of today, the importance of tools that are both flexible and efficient is becoming more evident. In many cases, the hierarchical file system used by many operating systems is also used for document management purposes. However, by using the file system for document management, restrictions and limitations such as strict hierarchical document classification and the use of non-content-related document properties are inherited. This thesis explores some of the consequences of extending the non- hierarchical media-player model to handle certain document-management tasks. In order to investigate some of these design issues, DocPlayer, a system with non-hierarchical (set-based) filing mechanisms was created that supports multi- category document categorization. This system was then analyzed in the context of document-management tasks associated with writing a thesis. The main insights for designers of document-management systems include advantages and disadvantages of multi-category document categorization.</p>

Modeliais grįstas programų kūrimas yra vienas naujausių abstrakcijos pakėlimo būdų programų kūrimo procese. Jis kai kuriais atvejais leidžia pagreitinti programų kūrimo procesą net iki 10 kartų. Šiame darbe analizuojamas dviejų modeliais grįstų metodų taikymas dokumentų valdymo sistemų kūrime – tai apibendrinta modeliais grįsta architektūra (MDA) ir dalykinei sričiai specifinis modeliavimas (DSM). Darbe rasite tiek teorinius šios temos aspektus, tiek ir praktinius bandymus. Teorinėje dalyje apibrėžta dokumentų valdymo sistema – jos pagrindinės funkcijos bei savybės. Taip pat išskirti pagrindiniai modeliais grįstų metodų privalumai ir trūkumai. Praktinių bandymų metu atsiskleidžia tikroji metodams skirtų palaikyti įrankių vertė. MDA įrankių atveju realiai pamatysite, kokios pagalbos galima laukti iš jų spartinant programų kūrimą. Tuo tarpu analizuojant DSM galimybes buvo sukurtas pilnai funkcionuojantis įrankis skirtas dokumentų valdymo sistemoms kurti, kuris leidžia sumodeliuoti dokumentų valdymo sistemų duomenų sluoksnį, sugeneruoti jo kodą bei duomenų bazių schemą. DSL kalbos kūrimo žingsnių aprašymas gali būti naudojamas kaip pagrindas kitų dalykinių sričių kalbų kūrimui, o sukurta kalba gali būti praplėsta iki tokio lygio, kokio reikia, ir naudojama dokumentų valdymo sistemų kūrime. / Model Driven Development is one of the newest ways to increase level of abstraction in software development process. In some cases it allows to increase productivity up to 10 times. This work analyzes usage of two model driven methods in the creation of document management systems. They are, unified Model Driven Architecture (MDA) and Domain Specific Modeling (DSM). You will find both, theoretical and practical aspects of this topic. Theoretical part consists of a definition of document management system, its functions and characteristics. It also contains main advantages and drawbacks of model driven methods. During practical experiments the real value of method supporting tools is revealed. In case of MDA tools, you will see what help can you expect while increasing productivity. Whereas while analyzing DSM possibilities the fully functional tool for modeling document systems was created. It allows creating a model of a data layer, generating its source code and database scheme. The description of DSL creation steps can be used as a base for other domains, and created language can be extended as much as needed and used to create document management systems.

Geschäftsprozesse im Verwaltungs- und Dienstleistungsbereich werden häufig durch den Eingang von Dokumenten angestoßen. Hierfür ist es unerlässlich, dass sie den richtigen Mitarbeiter im Unternehmen oder der Organisation erreichen. Oftmals sind jedoch dem externen Sender die internen Organisationsstrukturen nicht klar, so dass eine zentrale Stelle angeschrieben wird. Diese muss dann das Dokument, basierend auf seinem Inhalt, an die zuständigen Kollegen weiterleiten. Dies kann beträchtlichen personellen Aufwand mit sich bringen. In der Forschungsarbeit wird ein System entwickelt, das diese Aufgabe maschinell erfüllen soll. Hierzu werden verschiedenartige Klassifikationsverfahren erprobt und hinsichtlich ihrer Verlässlichkeit beurteilt. Weiterhin werden Verbesserungen gegenüber gängigen maschinellen Verfahren angestrebt.

Made available in DSpace on 2016-12-12T20:29:42Z (GMT). No. of bitstreams: 1 123093.pdf: 2947976 bytes, checksum: d589cd90e3c15de5fcbad6a1eff9b111 (MD5) Previous issue date: 2015-06-17 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / An efficient document management brings various benefits, not only for professionals of the area but, mainly, for business managers who can use this information in their decision-making to enjoy competitive advantages on competitors. Having in mind that effectiveness is a constant pursuit for any company in order to achieve their strategic goals and improve the techniques which enable more productivity using fewer financial resources. In this sense, it was sought to apply the Lean office in the document file management of Santa Fé Company, once it is necessary to improve the current processes with less waste and more efficiency, with a view to the need to suit the client more efficiently before their information necessities. Regarding to the method used, it is characterized as a research-action in a quali-quantitative approach, classified as exploratory and descriptive. The data collection was held through a participative observation, a non-structured interview, and a focus group realization, in order to achieve greater participation of workers in the construction of a current value flow mapping, identifying possible improvements, which can be implemented in order to build the future flow mapping, which is ideal for the good performance of proceedings. The chosen sector to apply this research was the dispatch sector, once it presents some critical points and for being a sector with a high document file demand. Regarding to the research application, the following steps were performed: Training and worker awareness about the Lean thinking; VFM current state; VFM future state; Action plan and results evaluation and discussion. Among the obtained research results, it stands out in a quantitative way the reduction of waste, with significant gains of Lead Time, diminishing the time to process the activities and the time at which the material awaits to be processed. Financial gains were also obtained with a better use of resources and a redesigning of the way to keeping the documents. In a qualitative way, a better working environment is highlighted with visual management practices to information communication and increase of the service efficiency in bringing more customer satisfaction. / Uma gestão documental eficiente traz diversos benefícios, não apenas ao profissional, mas, principalmente, aos gestores das empresas que podem usufruir de tais informações nas tomadas de decisão para desfrutar de vantagens competitivas acerca dos concorrentes. Tendo em vista que a eficácia é uma busca constante de qualquer empresa a fim de atingir os objetivos estratégicos e melhorar as técnicas que possibilitem mais produtividade com o uso de menos recursos financeiros. Nesse sentido, buscou-se aplicar o Lean office na gestão de arquivos do Grupo Santa Fé, uma vez que é preciso melhorar os processos atuais, com menos desperdícios e mais eficiência, tendo em vista a necessidade de atender o cliente com mais eficácia diante de suas necessidades informacionais. Quanto ao método utilizado, caracteriza-se por ser uma pesquisa-ação, de abordagem quali-quantitativa, classificada como exploratória e descritiva. A coleta dos dados realizou-se por meio de observação participante, entrevista não estruturada e realização de um grupo focal, com objetivo de obter maior participação dos colaboradores na construção do mapeamento do fluxo de valor atual, identificando possíveis melhorias que podem ser implantadas para assim construir o mapeamento de fluxo futuro, ideal ao bom andamento dos processos. O setor escolhido para aplicação do estudo foi o despachante, por apresentar alguns pontos críticos e também por ser o setor que mais apresenta demanda documental do arquivo. Em relação à aplicação da pesquisa, seguiram-se os seguintes passos: Treinamento e conscientização dos colaboradores para o pensamento Lean; MFV estado atual; MFV - estado Futuro; Plano de ação e Avaliação e discussão dos resultados. Entre os resultados obtidos da pesquisa realizada, destaca-se, de forma quantitativa, a redução de desperdícios com ganhos significativos do Lead Time, diminuindo o tempo gasto para processar as atividades e tempo em que o material fica parado, esperando para ser processado. Ganhos financeiros também foram obtidos, com mais aproveitamento dos recursos e uma reformulação na forma de guardar os documentos. De forma qualitativa, destaca-se um melhor ambiente de trabalho com práticas da gestão visual para comunicação das informações e aumento da eficiência do serviço prestado, gerando mais satisfação do cliente.