The inclusion of students with impairment in higher education needs enabling legal frameworks to lay the foundation for equal opportunities for those learners in all aspects of university life (Shepherd, 2001:17). To this effect, in the past two decades several countries have revised their legal documents in order to promote inclusive education at all levels of schooling. Accordingly, in 2006 the Ethiopian government also developed a new legislative document, namely Special Needs Education Program Strategy, in order to apply inclusive education in regular schools and in higher education institutions. Following the introduction of this policy document, all regular schools and higher education institutions in Ethiopia have been required to implement inclusive education as a mandatory approach when educating students with impairment, including those who are visually impaired. However, the actual implementation of an inclusive approach is being challenged by the social, political and physical circumstances of higher education institutions. Therefore, this study aimed at examining the existing challenges and prospects towards the inclusion of students with Visual Impairment (VI) in the particular context of Addis Ababa University (AAU). The study adopted an interpretive paradigm for better understanding and in-depth interpretation of the inclusion of students with VI at AAU. An interpretive paradigm also informs the detailed judgements made by experts of a suggested action plan for progressively providing support for students with VI at AAU. The study also applied the critical disability paradigm as a complementary philosophical base in order to examine critically the challenges that students with VI face and to suggest ways to transform the inclusive policies and practices of AAU in favour of the students. The researcher undertook a Delphi investigation to address the main aim of this research (i.e. to determine how best to implement an action plan that progressively increases support for students with VI at AAU over a period of time). The action plan that comprises various support measures and the necessary resources was developed using the empirical results of this study as well as the existing findings and best practices found in the literature study. It was scrutinized and approved by a number of experts. The researcher recommends that the plan should be implemented over the next five years at AAU in order to improve the support provided to students with VI. / Inclusive Education / D. Ed. (Inclusive Education)

The topic of integrating the formal learning of graduates with their informal workplace learning has been debated for many years. In practice, however, these two types of learning still exist as two polar opposites, especially in the field of statistics. This study examined the effectiveness of an internship programme as a means to integrate the formal learning of statisticians with their informal workplace learning. Based on the findings, a framework was proposed to ensure integration between the formal and informal workplace learning of statisticians. The study employed a mixed-method approach that combined quantitative and qualitative data collection. Quantitative data were collected from respondents (statisticians who participated in the internship programme and were permanently employed at the time of the study) through an online survey, and qualitative data were collected from managers (who served as mentors to the interns) through conducting semi-structured, one-on-one interviews. Documents pertaining to the internship programme in place at Statistics South Africa were also studied. Many developing countries still lack the capacity to produce, analyse and use the range of quality statistics required to support effective development progress. This study suggested a new way of integrating the formal learning with the informal workplace learning of statisticians, which involved adding a practical component (an internship) to the formal learning of statisticians, therefore, combining an internship during formal learning with an internship upon the completion of formal learning. In this way, statisticians are better capacitated because they can apply their formally obtained knowledge and skills in practice both while being engaged in their formal studies as well as after completing their studies, ensuring integration between formal and informal workplace learning. Crucial factors that would play a role in ensuring success are, for instance, if intern statisticians are placed in areas that are commensurate with their formal learning (thus ensuring utilisation of their skills) and if the level of the tasks assigned to them matches their cognitive ability. Support for interns’ informal learning in the form of mentorship, developmental assignments and training and development opportunities are also crucial to ensure integration between their formal learning and informal workplace learning. / Educational Leadership and Management / D. Ed. (Education Management)

Within the context of technological development, the needs and preferences of the 21st century student (Generation Y), the changing higher education environment, the increasing use of technology in teaching and learning, and the significant role of online learning facilitators in e-learning, the e-readiness of academic employees became imperative. Thus, considering the importance of academic employees' e-readiness, the primary objective of the study aims to determine the role of key human factors in their e-readiness, with specific focus on personal work profile patterns, preferred learning style and pace and style of technology adoption. The research problem therefore is how to determine the role of these key human factors in the e-readiness of academic employees. In this respect the study argues that the e-readiness assessment of academic employees must be included in the human resource performance appraisal process. The purpose of this research is to develop a framework for assessing the ereadiness of academic employees during their performance appraisals, as well as determining and assessing the role of key human factors in their e-readiness in order to draft an e-profile which will provide guidance in terms of structuring unique training and development approaches for each e-profile. Once accademic employees' e-readiness has been assessed during their performance appraisals, they can be plotted on the framework. The outcome of their e-readiness assessments will reveal their e-profiles, which will portray insight into the presence or absence of particular ereadiness indicators, outlined in an e-readiness construct. Subsequently, a personal development plan can be drafted, making provision for uniquely structured training and development interventions, best suited for each accademic employees' e-profile. The most suitable motivating factors for each employee will also be considered during the drafting of the personal development plan. The empirical research by means of a self-administered questionnaire and a focus group discussion revealed two prominent e-profiles indicating various levels of ereadiness, namely an early adopter-pragmatist-compliance e-profile and an early majority-theorist-steadiness e-profile. The findings made it evident that the traits portrayed by a person belonging to a certain technology adoption category show similarities to traits portrayed by particular learning styles and personal work profile patterns. Certain profiles could be identified, based on trends and similarities pertaining to interpersonal traits. The findings further revealed that with an increase in age and teaching experience of respondents (which also imply an increase in age), the willingness to be assessed on e-readiness declined. It was also determined that the human resource performance management policies and practices at the North-West University (NWU) (which is used as case study), do not make provision for the inclusion of e-readiness in performance appraisals of academic employees. Further it became evident that training and development interventions should not only focus on the technical skill of e-learning, but follow a broader teaching and learning approach, also including the philosophy of e-learning and the use and adaptation of teaching and learning strategies to obtain optimal learner learning. The findings of the study thus supported the need for a framework, providing guidance in this regard. Presently, neither the literature of human resource performance appraisal nor the literature of e-readiness or e-learning makes provision for assessing the e-readiness of academic employees. The study thus contributes to the scholarly discourse and knowledge in the field of public human resource management, as sub-field of Public Administration, by developing a theoretical framework (that currently does not exist), consisting of three matrixes for this purpose to determine the role of the key human factors in the e-readiness of academic employees. / Public Administration and Management / D. Litt. et Phil. (Public Administration)

Information literacy is a skill and forms the basis for life-long learning. The aim of this study is to investigate the information literacy skills of first year students at the Vaal Triangle Campus of the North-West University (NWU), with specific reference to the role of the academic library. The NWU‟s Vaal Triangle Campus Library supports first-year students in their studies by helping them to improve their information skills and teach them to find, evaluate and organise information in different formats. The purpose of this is to help first-year students to find relevant information that meet their information requirements. Students who are information literate not only have the necessary skills; but also have insight, comprehension, and knowledge at their disposal, while being life-long learners. A compulsory literacy module forms part of the curriculum for first-year students at the NWU‟s Vaal Triangle Campus, and is presented by academic staff. The credit-earning module (known as AGLE 121) consists of three components, namely computer and information literacy, reading literacy, and academic literacy. This study focuses on the module for basic information literacy, which is mainly of a theoretical nature. First year students were tested by questionnaires and interviews before and after completion of the information literacy module, to determine what contribution the module makes to their information literacy. This studyconcluded that after completing the information literacy module, first-year students have the theoretical knowledge at their disposal, but still do not know where to find databases or information. The role of the campus library regarding information literacy is to expand and improve students‟ information skills as well as being involved in the planning and development of the information literacy module. A recommendation is made that the information literacy module should already be offered during the first semester (instead of the second semester), so that students can use their information skills effectively for their studies. / Information Science / M. (Information Science)

Higher education institutions (HEIs) are now adopting the management styles that are being practised in profit-making organisations in the private sector. The top management in HEIs embark on monitoring performance of all categories of their employees, including academic staff. This has become necessary in order to encourage and enhance quality in teaching and also to achieve increased research productivity. This means that the same principles involved in managing the private sector, such as introducing performance management systems, are now applied in the public sector. Empirical evidence from previous studies suggests that the introduction and implementation of performance management systems in academic institutions often result in tension between academic employees and management, thereby heightening the age-long debate on the necessity for academic freedom in institutions of higher learning globally. The present study evaluated the perception of academic staff members regarding the implementation of a performance management system in an open distance learning institution in South Africa. The study adopted a survey research design, using a quantitative research approach. The total sample of the study comprised of 492 academic staff members of the institution. A structured self-administered web-based questionnaire that was tested for high reliability and validity content was used to collect primary data from the respondents. The data were analysed using both descriptive and inferential (one-way sample t-test) statistics. The research findings indicate that academic staff members at the institution are satisfied with the performance management system implemented by management. The study further found that academics do not consider the resultant performance bonus from the implementation of the performance management system sufficiently motivating and that it should therefore be reviewed by management. Overall, the outcome of the present study was to a large extent inconsistent with the empirical evidence presented by previous studies. / Business Management / M. Com. (Business Management)

Made available in DSpace on 2014-07-29T15:04:43Z (GMT). No. of bitstreams: 1 Juliana de Oliveira Roque e Lima.pdf: 569591 bytes, checksum: 3707579feaac98ea7ea9e77d6adfe220 (MD5) Previous issue date: 2009-02-17 / The National Curriculum Guidelines for Undergraduate Courses in Nursing (DCN / ENF) say that the Higher Education Institutions (HEIs) to ensure the students a training that values the ethical and humanistic dimensions, so that he develops attitudes and values oriented to citizenship and solidarity. This study aimed to examine the implementation of the ethical and humanistic reference inserted in the DCN / ENF in the HEI n Nursing in Goiânia, identify and describe the integration of ethical and humanistic reference in the training of nurses in the Pedagogic Curricular Projects PCP of undergraduate nursing courses in Goiânia, check with the teachers of these courses, as they incorporate into their teaching practices, the implementation process of the DCN / ENF regarding ethical and humanistic reference, consider the advantages and difficulties encountered in the implementation of the DCN / ENF, for reference to the ethical and humanist. This descriptive and exploratory study of qualitative approach, was developed in five HEIs in Goiânia that have Undergraduate Courses in Nursing. The data were collected through desk research of the PCP, individual interview with the coordinators of the courses and some teachers of each institution. The data that emerged from the analysis of the PCP and the interviews were submitted to analysis given the guidelines of Bogdan and Biklen (1994). The careful reading of PCP also identified the following categories of coding: ethical, humanist, solidarity, interpersonal relationship, valorization and integrality. These were grouped in two categories: "The training of professional ethical-humanist" and "The focus of the entire context of the Pedagogic Curricular Projects," whose analysis identify relevant issues on ethical and human reference in the PCP in the institutions studied, how: the concern to train their students in accordance with this approach and the importance given by the HEIin the care of their students fully and train them so that they see their clients in full. The coordinates reported the construction process of the PCP and the facilities and difficulties to build and implement the same. However, the construction process did not happen the same way in all HEIs. Different teaching practices for the implementation of ethical and humanistic reference were informed by teachers, and facilities and the difficulties were related to students, the teachers themselves and the institution. Thus, the path is still long way to changes that are necessary, based on the views of those involved in the process. We suggest further studies in this area, in order to stimulate ideas and proposals for the realization of the ethical and humanistic reference in the training of nurses. / As Diretrizes Curriculares Nacionais para os Cursos de Graduação em Enfermagem (DCN/ENF) afirmam que as Instituições de Ensino Superior (IES) deverão assegurar ao aluno uma formação que valorize as dimensões éticas e humanistas, para que ele desenvolva atitudes e valores orientados para a cidadania e solidariedade. Este estudo teve como objetivos: analisar o processo de implementação do referencial ético-humanista inserido nas DCN/ENF nas IES de Enfermagem de Goiânia; identificar e descrever a inserção do referencial ético-humanista na formação do enfermeiro nos Projetos Pedagógicos dos Cursos (PPC) de Graduação em Enfermagem de Goiânia; verificar, junto aos docentes dos referidos cursos, como estes incorporam, nas suas práticas pedagógicas, o processo de implementação das DCN/ENF em relação ao referencial ético-humanista; analisar as dificuldades e facilidades encontradas na implementação das DCN/ENF, em relação ao referencial ético-humanista. Este estudo descritivo e exploratório, de abordagem qualitativa, foi desenvolvido em cinco IES de Goiânia que possuem Curso de Graduação em Enfermagem. Os dados foram coletados por meio da pesquisa documental dos PPC, entrevista individual com os coordenadores dos cursos e com alguns docentes de cada instituição. Os dados que emergiram da análise dos PPC e das entrevistas foram submetidos à análise, atendendo as orientações de Bogdan e Biklen (1994). A leitura atenta dos PPC possibilitou identificar as seguintes categorias de codificação: ético, humanista, solidariedade, relação interpessoal, valorização e integralidade. Essas foram agrupadas e formaram duas categorias: A formação do profissional ético-humanista e O enfoque da integralidade no contexto dos Projetos Pedagógicos dos Cursos , cuja análise permitiu identificar aspectos relevantes sobre o referencial ético-humanista nos PPC das instituições estudadas, como: a preocupação em formar seus alunos de acordo com essa abordagem e a importância dada pelas IES em cuidar dos seus alunos de forma integral e formá-los para que eles também vejam seus clientes integralmente. As coordenadoras nos relataram o processo de construção dos PPC e as facilidades e dificuldades encontradas para construir e implementar o mesmo. Porém, o processo de construção não aconteceu da mesma maneira em todas as IES. Diferentes práticas pedagógicas para a implementação do referencial ético-humanista foram informadas pelas docentes, e as dificuldades e facilidades foram relacionadas aos alunos, aos próprios professores e à instituição. Assim, o caminho ainda é longo rumo às mudanças que se fazem necessárias, fundamentadas nas opiniões dos envolvidos no processo. Sugerimos outros estudos nessa área, a fim de suscitar reflexões e propostas para a efetivação do referencial ético-humanista na formação do enfermeiro.

O Objeto de Estudo dessa Dissertação é a Faculdade Nossa Cidade - FNC. IES situada no município de Carapicuíba, SP. O Objetivo Geral da Dissertação foi o de descrever em profundidade o diagnóstico situacional da FNC em dois períodos distintos no tempo, quanto aos esforços de comunicação para a divulgação do processo seletivo 2012 e 2013. Como Objetivos Específicos, a Dissertação buscou analisar de maneira sistemática os dados coletados, avaliar o retorno dos investimentos em comunicação da IES e propor orientações para o desenvolvimento da Campanha de Comunicação Mercadológica da FNC para a venda dos cursos oferecidos. Foram utilizados como Procedimentos Metodológicos a Pesquisa Exploratória com a utilização de Estudo de Caso, dividido em duas Fases, a saber: Fase 1- Delimitação das teorias que sustentam o arcabouço teórico sobre Educação Superior no Brasil e a atual educação superior como \"negócio rentável\", além da delimitação teórica sobre Gestão Mercadológica para empresas de Serviços, Retorno de Investimentos em Comunicação, e Planejamento de Comunicação. Fase 2 - Pesquisas Primárias (entrevistas com o corpo diretivo da IES, com os docentes e com os discentes ingressantes e concluintes), e Pesquisas Secundárias - análise dos registros das campanhas do processo seletivo 2012 e 2013, e a análise dos resultados do Relatório da Comissão Própria de Avaliação (CPA - 2014). De acordo com o diagnóstico apresentado a FNC apresenta significativos pontos fortes institucionais, pedagógicos, financeiros, de marketing e de gestão e organização. Os pontos a melhorar são de conhecimento da alta direção e têm recebido atenção por parte da direção pedagógica, que responde pela IES junto ao MEC. O enquadramento e classificação dos cursos oferecidos pela FNC na Matriz BCG foram confirmados pelo cálculo do MCP de cada um dos cursos na avaliação do período 2012-2014. Para a análise GE, após a realização dos cálculos de notas ponderadas para a atratividade de mercado e para o posicionamento do negócio em seu mercado, a FNC foi enquadrada como um negócio de alta atratividade de mercado e alto posicionamento do negócio em seu mercado. O diagnóstico demonstrou, ainda, que a FNC realiza ações para o atendimento dos 14 objetivos da comunicação e essas ações são reconhecidas pela comunidade acadêmica. A análise do retorno de investimento em comunicação indicou que a FNC apresenta viabilidade econômica, financeira e patrimonial sólidas. Como orientações ao Planejamento da Comunicação o texto indica que a FNC precisa administrar de maneira consciente suas promessas de serviço; deve manter canal aberto de informações junto aos candidatos à matrícula na IES e, sobretudo, junto ao corpo docente e corpo discente da Faculdade; deve também educar seus diferentes públicos, sobretudo os alunos, uma vez que sua entrega de serviços é de característica de alta participação do cliente em todo o processo e deve, ainda, cuidar com muita atenção da comunicação interna junto aos funcionários técnico-administrativos e docentes. Tudo isso pode ajudar o processo de comunicação a fim de evitar que se gere insatisfação por parte do cliente. / The study object of this thesis is the Faculdade Nossa Cidade - FNC. IES in the municipality of Carapicuiba, SP. The Dissertation of the General Purpose was to describe in depth the situational diagnosis of FNC in two different periods in time, as the communication efforts for the dissemination of the Selection Process in 2012 and 2013. As specific objectives, the dissertation aimed to analyze systematically the data collected, evaluate the return on investments in communication IES and propose guidelines for the development of the FNC Communication Campaign for the sale of courses offered. They were used as Methodological Procedures exploratory research with the use of case study, divided into two phases, namely: Phase 1 - Delimitation of theories that support the theoretical framework on Higher Education in Brazil and the current higher education as a \"profitable business\" in addition to the theoretical definition of marketing management for service companies, Investment Return on Communication and Marketing Communication Planning. Stage 2 - Primary Research (interviews with the governing body of IES, with teachers and with students entering and graduating), and Research Secondary - analysis of records of the campaigns of the Selection Process in 2012 and 2013 and the analysis of the results of the Report Committee for Assessment (CPA - 2014). According to the diagnosis introduced to FNC presents significant institutional, pedagogical, financial strengths, marketing, and management and organization. The areas for improvement are the knowledge of senior management and have received attention from the pedagogical direction, which responds by IES with the MEC. The framework and classification of courses offered by the FNC in the BCG Analysis were confirmed by MCP calculation of each of the courses in the evaluation period 2012- 2014. For GE Analysis, after the purposes of the calculation of weighted grades for market attractiveness and the business positioning in its market, FNC was framed as a highly attractive market business and high positioning of the business in your market. The diagnosis has also shown that the FNC takes action to meet the 14 Objectives of Communication and these actions are recognized by the academic community. Analysis of the communication payback indicated that the FNC has economic feasibility, financial and solid equity. As guidelines to Communication Planning for FNC must manage consciously their service promises; it must maintain an open channel of information from the candidates for enrollment in IES and especially with the faculty and student body of the Faculty; It must also educate its stakeholders, particularly students, since its delivery of services is of high share of customer feature throughout the process and must also take care carefully of internal communication with the technical and administrative staff and teachers. All this can help the communication process in order to avoid that generate dissatisfaction by the customer.

Submitted by Míriam Rodrigues (miriam-rodrigues@uol.com.br) on 2013-03-18T20:02:58Z No. of bitstreams: 1 Tese Míriam Rodrigues - 2013.pdf: 2461598 bytes, checksum: cfb03163a70f7117ec91586a26b5e9bf (MD5) / Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2013-03-18T20:15:50Z (GMT) No. of bitstreams: 1 Tese Míriam Rodrigues - 2013.pdf: 2461598 bytes, checksum: cfb03163a70f7117ec91586a26b5e9bf (MD5) / Made available in DSpace on 2013-03-18T20:48:12Z (GMT). No. of bitstreams: 1 Tese Míriam Rodrigues - 2013.pdf: 2461598 bytes, checksum: cfb03163a70f7117ec91586a26b5e9bf (MD5) Previous issue date: 2013-02-27 / This study has as its object the investigation of bullying from the perspective of teachers in courses of Business Administration of Higher Education Institutions (HEIs) private in São Paulo, with the aim to analyze the practice of bullying and conditions that organizational favor. To answer the question: ‘What organizational conditions favor occur and how the practices of bullying from the perspective of teachers of courses in Business Administration in private HEIs in São Paulo?’, a survey was conducted by a qualitative approach, guided by the interpretive paradigm, and the data collected through interviews and document analysis were subjected to content analysis. The results showed that bullying occurs in many instances, is motivated both by personal questions, as per organizational issues and has multiple faces, which manifest themselves in different forms of violence suffered by the teacher. The study contributes to the understanding of the practice of harassment in the academic environment, revealing that this phenomenon has as elements triggers the placement of private HEIs in the competitive landscape in which they operate and the weakness or absence of this rules and procedures relating to the prevention and treatment of cases of bullying. / Este estudo tem como objeto a investigação do assédio moral a partir da perspectiva de professores em cursos de Administração de Empresas de Instituições de Ensino Superior (IES) privadas na cidade de São Paulo, sendo seu objetivo analisar as práticas de assédio moral e das condições organizacionais que as favorecem. Para responder à questão: ‘Quais condições organizacionais favorecem e como ocorrem as práticas de assédio moral, na perspectiva de professores dos cursos de Administração de Empresas em IES particulares na cidade de São Paulo?’, foi realizada uma pesquisa de natureza qualitativa, norteada pelo paradigma interpretativo, sendo que os dados colhidos mediante entrevistas e análise documental foram submetidos à análise de conteúdo. Os resultados evidenciaram que o assédio moral ocorre em diversas instâncias, é motivado tanto por questões de ordem pessoal, quanto por questões organizacionais e possui múltiplas faces, que se manifestam nas diferentes formas de violência sofrida pelo docente. Este estudo contribui para a compreensão das práticas de assédio no ambiente acadêmico, revelando que este fenômeno tem como elementos deflagradores o posicionamento das IES privadas no cenário competitivo em que estão inseridas e a fragilidade ou inexistência de normas e de processos referentes à prevenção e ao tratamento de casos de assédio moral.

The dropout of students funded by the National Student Financial Aid Scheme (NSFAS) is a perennial problem in many higher education institutions (HEIs) in South Africa. Despite this, little research has been conducted to investigate this phenomenon, and this study sought to address this gap by investigating the dropout of NSFAS-funded students from HEIs in Northern Gauteng. The study adopted a qualitative methodology and a phenomenological design to explore the lived experiences of students who dropped out of HEIs. Thirty-one NSFAS-funded students, three senior management officials from three HEIs and one NSFAS senior official were purposively selected to form part of the study. Semi-structured interviews, document analysis and observations were utilised as reseach instruments and interpretative phenomenological analysis (IPA) was employed to analyse data. The findings of the study established that a lack of support for students, and personal, socioeconomic, institutional and health factors contributed to the dropout of students from HEIs. It was further established that the majority of students who dropped out did so because of the inefficient operations of NSFAS and the new student-centred model. The study also found that insufficient funding, late allocation of funds, stringent NSFAS requirements, lack of communication, late payment or nonpayment of allowances contributed to students’ dropout. To address these shortfalls, the study recommends that the student-centred model should be overhauled and replaced with an integrated system including departments such as DOH, SARS, DSD and DOL to identify students who are eligible for funding and assist in the efficient administration of NSFAS. It is further recommended that funding administered by both the national and provincial government departments be centralized and administred by the NSFAS to circumvent double dipping. Finally, it is recommended that students who fall within the R0 – R350,000 per annum household income category including SASSA beneficiaries be flagged by the system to automatically qualify for funding. / Educational Management and Leadership / D. Ed. (Education Management)

The new South Africa is encouraging multilingualism. The Department of Education has given a mandate to promote African languages. The Department of Higher Education came up with higher education language policy in 2002. All the higher education institutions have to choose indigenous languages to promote. Tshwane University of Technology has decided to promote Setswana and siSwati as their primary and secondary languages, respectively, to be used within the university. This study is about assessing the implementation of the Tshwane University of Technology’s language Policy. The researcher uses mixed methods to conduct the research. A survey and observation were used as tools to collect data. The researcher observed the implementation of the language policy at Tshwane University of Technology (Soshanguve Campus). The researcher also reviewed the language policies for Higher education and the Tshwane University of Technology’s language policy. The signage, marketing tools, billboards, directions and university documents were observed. This research was based on promoting the indigenous languages. From the data collected, Setswana is not used to convey the message within the university; therefore the indigenous languages are not yet implemented or promoted / African Languages / M.A. (African Languages)