The adaptation of marketing has led brands to connect with the clients through the usage of theiremotions, understanding the joy or sadness an element can create in a customer, which increasesthe possibility of a recognized experience.To analyze the effects that emotions can create in customers, the usage of Duolingo’s case studywas implemented, the understanding of their new strategy used on TikTok, allowed this studyto analyze the results of such adaptations in generation Z, as the main target through the TikTokplatform.Interviews were used in this study to collect data from the public and understand the value ofemotional marketing to make buying decisions.The conclusion of this thesis resulted in the lack of development that Duolingo’s emotionalmarketing has to this day, due to missing information about the brand and the product. Thisthesis identified that the results are between positive and negative depending on the backgroundfrom the customer, since those having previous knowledge about the company appreciate betterthe usage of joy or sadness, different from users that were not able to identify the company.This analysis aims to help other companies that are looking to adapt through social media, byunderstanding how their competitor have done previous marketing campaigns, teaching themto not repeat the same mistakes.

This paper examines how wine brands use emotional branding and narrative identities to connect with customers on Instagram. The research questions were as follows: How do winemakers use emotional branding in their communication on Instagram? How does the narrative that the company tells about itself relate to the customer's identity? To answer this, a semiotic analysis was made where three different wine producers were examined. For each wine producer, a profile overview and three posts were analyzed. The findings show that all three wine producers created content that corresponds to emotional branding for instance by trying to emphasize a connection to sentimental memories, socialization, lifestyles and ideals. By trying to create a narrative around the brand, they intend to attract consumers whose narrative identity corresponds to the identity of the brand. This is relevant knowledge for designers and marketing people in order to connect with consumers. Since the wine business has a great economic relevance, this knowledge can also be considered to be of general interest.

Magistrinio darbo tikslas – ištirti šalį kaip turizmo prekinį ženklą, pabrėžiant emocinio elemento svarbą. Šalies ženklas yra šalies prekinis ženklas, priklausantis vietovės ženklų grupei. Šalies ženklas skiriasi nuo kitų prekinių ženklų ir pasižymi: ilgaamžiškumu, globalumu, funkcionalumu, socialumu, daugialypiškumu, substitucionalumu, emocionalumu, yra suvokiamas kaip „mados aksesuaras. Dėl nuolat vykstančių ekonominių, socialinių bei politinių pakitimų, šalies ženklas turi būti atnaujinamas. Šio proceso metu koreaguojamas ar formuojamas šalies įvaizdis. Magistriniame darbe pateikiamas rekomendacijų sąrašas, kuriuo galima naudotis kuriant ar atnaujinant šalies ženklą; taip pat aprašomi turistų poreikiai, motyvai bei elgsena. Egzistuoja keletas emocijų tipų, tačiau dažniausiai jos klasifikuojamos į įgimtas, vidines ir situacines, taip pat į teigiamas ir neigiamas. Prekinio ženklo įtraukimo koncepcija apima marketingo komunikacijas, reklamą, vartotojų elgseną bei parodo emocinį ryšį su šalies ženklu. Anksteni empiriniai tyrimai parodė reprezentacinį prekinio ženklo aspektą esant svarbesnį nei funkcinis, kas leido manyti, jog formuojant nuomonę apie šalies ženklą svarbios emocijos. Taigi buvo inicijuotas nuajas empirinis tyrimas, kuriame tirtos šalies reklamų bei logotipų sukeliamos emocijos, nulemenčios požiųrį į šalies ženklą. Pasirinkats foklus grupės interviu vyko Danijoje, anglų kalba apklausiant skirtingų tautybių 21-27 metų amžiaus studentus. Tyrimo metu iškeltos 6... [toliau žr. visą tekstą] / The main point of the master’s thesis is to analyze country as a tourism brand emphasizing its emotional element. Country brand is one of the many brand types and belongs to the group of destination brands, which is oriented to the tourism sector. Country brand differs from other brand types and is characterized as being global, functional, social, multiple, substitute, emotional, and durable. In relation with economical, political or social changes re-branding process is needed in order to shape or even recover country image. In this work the list of most popular recommendations for successful country brand creation or re-branding is proposed some perceptions of tourist’s needs, motivations and travel behavior are also given. While analyzing the perception of emotions the difference of the main terms is described: “emotions” reveal the emotional reactions and the “affect” has the meaning of the emotional experience. There are several types of emotions: one classifies them into inherent, intrinsic and incidental; the other classification notes emotions being positive, negative and bi-directional. Conception of involvement includes marketing communications, advertising, consumer behavior and shows the strength of the emotional relation with the country brand. Previous empirical research of destination branding has proved importance of stressing its representational aspect. This can be done through the emotions evoked. For this reason another research was initialized to... [to full text]

El presente trabajo surge ante la necesidad de analizar, como gran oportunidad, el uso de la herramienta del branding emocional para generar la emoción del orgullo y reforzar el vínculo consumidor- marca. Caso de estudio: “Contigo aprendí” con Paolo Guerrero y realizada por el BCP en el 2018. El objetivo de esta investigación es determinar de qué manera el branding emocional puede conectar con el público, mediante la emoción del orgullo para reforzar el vínculo consumidor-marca. Asimismo, busca identificar si el branding emocional se puede utilizar para motivar la preferencia y evaluar si es una herramienta útil para ayudar a las marcas a diferenciarse. También busca comprender cómo el orgullo funciona como herramienta para reforzar la conexión con el público peruano de manera positiva. La metodología usada es de enfoque cualitativo a través de la técnica de entrevistas, las cuales se realizarán a un público específico de hombres y mujeres peruanos entre 20-30 años con acceso a tarjetas en bancos. / This work arises from the need to analyze, as a great opportunity, the use of the emotional branding tool to generate the emotion of pride and reinforce the bond between the consumer-brand. Case study: “With you I learned” with Paolo Guerrero and carried out by BCP in 2018. The objective of this research is to determine how emotional branding can connect with the public, through the emotion of pride to reinforce the consumer-brand link. It also seeks to identify if emotional branding can be used to motivate preference and to evaluate whether it is a useful tool to help brands differentiate themselves. The research also seeks to understand how pride works as a tool to reinforce the connection with the Peruvian public in a positive way. The methodology used is of a qualitative approach through the technique of interviews, which will be carried out with a specific audience of Peruvian men and women between 20-30 years old with access to bank cards. / Trabajo de investigación

Background: Nowadays, customers tend to take product quality and positive brand image for granted, which makes the formation of a new marketing strategy even more vital. In an age characterized by information overload and lack of time, factors such as emotional, cognitive or symbolic values become increasingly valuable in marketing. In contrast to American retail clothing stores such as Abercrombie & Fitch, who to a large extent use ambience as a strategic approach, the authors have not experienced as strong ambience strategies among Swedish retail stores. Therefore, the authors want to investigate if Swedish retailers make use of ambience as a strategic marketing approach and how the ambience is perceived by the consumers. Purpose: The purpose of this thesis is to explore if and how ambience (lighting, fragrance and music) is used as a strategic marketing approach by retailers in Sweden and how the ambience is perceived by the consumers. In addition the authors will examine if the consumers’ perception of the current ambience is reflected in their in-store behaviour (willingness to browse and willingness to buy). Method: In order to fulfil the purpose, a mixed method of explanatory and descriptive design was chosen, by collecting quantitative data in the form of a survey and qualitative data through interviews. The questionnaire consisted of 91 respondents from JC, Carlings and Dressmann. Interviews with store-managers from JC, Carlings and Dressmann were also conducted in order to reflect if and how the current ambience is used as a marketing approach. Conclusion: Swedish retail stores use the ambience merely as a means for creating a pleasant store environment. The perceived atmosphere varies for different customers. The three ambient factors, lighting, music and fragrance, differed in level of importance for the three chosen stores. One conclusion drawn from this is that the age-group plays an important role in how the ambience is perceived. The results show that there is a positive relationship between the consumers’ perception of the ambience, their feelings and in-store behaviour; within all three stores. This indicates that if the positive feelings increase in intensity, so will the consumers’ willingness to browse and their willingness to buy from the store. As a conclusion, Swedish retails should consciously use ambience as a strategic marketing approach to intentionally affect the consumers’ willingness to browse and buy. / Bakgrund: Nuförtiden, tenderar kunder att ta produktkvalitet samt en positiv butiks image för givet, vilket gör att en ny typ av marknadsföringsstrategi blir alltmer betydelsefull. I en tid som kännetecknas av alltför stort informationsflöde och brist på tid, har faktorer som emotionella, kognitiva eller symboliska värden blivit alltmer värdefulla inom marknadsföring. I motsats till amerikanska detaljhandeln för klädesbutiker, såsom Abercrombie & Fitch, som i stor utsträckning använder sig av atmosfären som ett strategiskt marknadsföringsverktyg; uppfattar författarna inte att användandet av atmosfären som marknadsföringsstrategi är lika starkt bland svenska butiker. Författarna vill därför undersöka om svenska återförsäljare använder sig av atmosfär som ett strategiskt marknadsföringsverktyg, samt hur atmosfären uppfattas av konsumenterna. Syfte: Syftet med denna uppsats är att undersöka om och hur atmosfären (ljus, doft och musik) används som ett strategiskt marknadsföringsverktyg inom svenska klädesbutiker samt hur stämningen uppfattas av konsumenterna. Därutöver kommer författarna att undersöka om konsumenternas uppfattning om den rådande atmosfären återspeglas i deras butiksbeteende (villighet att gå runt i butiken samt villighet att köpa). Metod: För att uppfylla syftet, valdes en blandad metod med en förklarande och beskrivande design, genom att samla in kvantitativ data i form av en enkät och kvalitativ data från intervjuer. Enkätundersökningen bestod av 91 svarande från JC, Carlings och Dressmann. Intervjuer med butikschefer från JC, Carlings och Dressmann har också genomförts för att undersöka om och hur atmosfären används som ett marknadsföringsverktyg. Sammanfattning: Svenska butiker använder atmosfär enbart som ett medel för att skapa en trivsam butiksmiljö. Den upplevda atmosfären varierar för olika kunder. De tre omgivande faktorerna, belysning, musik och doft, skilde sig åt i nivå av betydelse för de tre utvalda butikerna. En slutsats av detta är att åldern på kunderna spelar en viktig roll för hur stämningen uppfattas. Resultaten visar att det finns ett positivt samband mellan konsumenternas uppfattning av atmosfären, deras känslor och beteende i butiken, inom alla tre butiker. Detta indikerar att om positiva känslor ökar i intensitet, kommer även konsumenternas vilja att vistas och köpa från butiken att öka. Som en slutsats, bör svenska återförsäljare för klädesbutiker medvetet använda atmosfären som ett strategiskt marknadsföringsverktyg, för att avsiktligt påverka konsumenternas vilja att vistas i samt köpa från butiken.