Most companies are competing in the diverse global markets, and competitive advantage through human capital is becoming very important. Employee development for high productivity and the use of effective tools to measure their performance are therefore paramount. One such tool is the 360-degree performance appraisal system. The study on the effectiveness of the 360-degree performance appraisal was conducted on a selected steel organisation. The primary objective of the research study was to determine whether the current 360-degree performance evaluation system the organisation uses is effective or whether there is a need to explore other employee evaluation and feedback systems across the industry to identify the best practice. Constructs that were measured are the impact of 360-degree appraisal on the employee motivation and performance, job satisfaction, the organisation‟s performance, succession planning as well as training and development. The findings showed that the 360-degree appraisal system is effective in most of these areas. The findings will also assist management with a better understanding of where the process has failed and what gaps need to be filled. The results concluded that there is no need to explore other performance appraisal systems; however, as recommended, the identified deficiencies in the current evaluation process need to be addressed. / MBA, North-West University, Potchefstroom Campus, 2015

A presente pesquisa objetivou analisar o percurso do usuário e a oferta de ações nos serviços de saúde para o diagnóstico da tuberculose (TB). Trata-se de um estudo descritivo, do tipo inquérito realizado no município de Ribeirão Preto. A população do estudo foi de 100 doentes de TB acompanhados nos cinco ambulatórios de referência para o tratamento da doença no período da coleta de dados (junho a dezembro de 2009). Foram critérios de inclusão: estar em tratamento para TB, ser residente no município de Ribeirão Preto, com idade igual ou superior a 18 anos, não pertencentes ao sistema prisional. A coleta de dados foi realizada em duas etapas, sendo a primeira a entrevista com o doente de TB, por meio de um questionário estruturado contendo questões relacionadas aos aspectos sócio-demográficos e buscando resgatar o percurso do paciente desde o momento em que se sentiu doente, a procura pelo primeiro serviço de saúde e o diagnóstico da doença. A segunda etapa contou com a coleta de dados secundários em dois sistemas de informação, sendo eles: o TB-WEB, onde foram obtidos registros relativos aos dados clínicos dos doentes e o Hygia-WEB, para obtenção de informações acerca dos serviços de saúde e profissionais que atenderam o paciente, além de exames solicitados. Foram elaborados indicadores relacionados ao desempenho dos serviços de saúde para o diagnóstico da TB, considerando as categorias de análise: \"ofertas de ações nos serviços de saúde\", \"fluxo de atendimento desde o primeiro serviço de saúde até o diagnóstico\" e \"resolubilidade dos casos nos serviços de saúde\". Os dados foram analisados por meio de técnicas de estatística descritiva e a elaboração de um esquema do percurso do usuário pelos serviços de saúde. Os resultados mostraram que 69% dos doentes de TB buscaram o Pronto-atendimento (PA) como primeiro serviço de saúde e a Unidade de Atenção Básica (UAB) foi a que menos diagnosticou casos da doença (2%). Os achados evidenciaram a preferência dos usuários na procura por serviços de PA, uma vez que 82% passaram pelo menos uma vez por este tipo de serviço até o diagnóstico da TB, o que não garantiu a elucidação do caso com agilidade e rapidez, uma vez que a maioria dos doentes foi diagnosticada em Serviços Especializados (SE) (90%). Notou-se que a baciloscopia de escarro foi solicitada para 55,9% dos usuários que procuraram os SE e que o médico foi o profissional que mais atendeu nos serviços de saúde procurados, principalmente nos PA (98,8%). A mediana do tempo de diagnóstico foi semelhante dentre os que procuraram primeiro as UAB e os PA, sendo respectivamente de 33,5 e 33,0 dias. A mediana do número de vezes que o usuário procurou por um serviço de saúde foi maior dentre os que procuraram a Atenção Básica como primeiro atendimento (5,5 vezes). Os resultados pressupõem que haja um ordenamento do sistema de saúde local, com retaguarda e equipe preparada nos diferentes níveis assistenciais para que determine o menor tempo possível para o diagnóstico da doença. / The present study aimed to analyze the trajectory of the user and the offer of actions in the health services for the diagnosis of tuberculosis (TB). This is a descriptive, survey type study, held in the city of Ribeirão Preto. The subject group of the study was of 100 TB patients followed in five referenced clinics to the treatment of the disease during the period of data collection (June-December, 2009). Inclusion criteria was: being treated for TB, being a resident in the city of Ribeirão Preto, aged 18 or over, not being in prison system. Data collection was performed in two stages, the first being the interview with the TB patient, using a structured questionnaire that sought to track down the trajectory of patient from the moment they felt sick to the demand for the first health service and diagnosis of disease. The second stage involved the collection of secondary data in two information systems, namely: the TB-WEB, in which records relating to the patient were obtained and Hygia-WEB, to obtain information about health services and professionals who treated the patient, and also requested exams. Indicators related to health services performance for the diagnosis of TB were prepared, considering the categories of analysis: \"offer of actions in health services\", \"service flow from the first health service to diagnosis\" and \"solvability of cases in health care.\" Data were analyzed using descriptive statistics techniques and the preparation of a scheme of the trajectory of the user in health services. The results showed that 69% of TB patients sought Emergency Care as the first health service and the Primary Care Unit was the one that diagnosed cases of the disease the least (2%). The findings indicated the preference of the users in the demand for Emergency Care, since 82% went at least once to this type of service until the diagnosis of TB. This fact has not ensured elucidation in the case with agility and speed, since the majority of patients were diagnosed in Specialized Services (90%). It was noted that sputum smear was applied to 55.9% of users who tried the Specialized Services and the doctor was the professional who most served in the health services that were sought, especially in Emergency Care (98.8%). The average time to diagnosis was similar among those who first sought the Primary Care Unit and the Emergency Care, being each one 33.5 and 33.0 days. The average number of times a user searched for a health service was higher among those who went to Primary Care Unit as a first contact (5.5 times). The results imply that the local health system must be organized with backup and team prepared for the different levels of care in order to determine at the shortest time the diagnosis of the disease.

A presente pesquisa objetivou analisar o percurso do usuário e a oferta de ações nos serviços de saúde para o diagnóstico da tuberculose (TB). Trata-se de um estudo descritivo, do tipo inquérito realizado no município de Ribeirão Preto. A população do estudo foi de 100 doentes de TB acompanhados nos cinco ambulatórios de referência para o tratamento da doença no período da coleta de dados (junho a dezembro de 2009). Foram critérios de inclusão: estar em tratamento para TB, ser residente no município de Ribeirão Preto, com idade igual ou superior a 18 anos, não pertencentes ao sistema prisional. A coleta de dados foi realizada em duas etapas, sendo a primeira a entrevista com o doente de TB, por meio de um questionário estruturado contendo questões relacionadas aos aspectos sócio-demográficos e buscando resgatar o percurso do paciente desde o momento em que se sentiu doente, a procura pelo primeiro serviço de saúde e o diagnóstico da doença. A segunda etapa contou com a coleta de dados secundários em dois sistemas de informação, sendo eles: o TB-WEB, onde foram obtidos registros relativos aos dados clínicos dos doentes e o Hygia-WEB, para obtenção de informações acerca dos serviços de saúde e profissionais que atenderam o paciente, além de exames solicitados. Foram elaborados indicadores relacionados ao desempenho dos serviços de saúde para o diagnóstico da TB, considerando as categorias de análise: \"ofertas de ações nos serviços de saúde\", \"fluxo de atendimento desde o primeiro serviço de saúde até o diagnóstico\" e \"resolubilidade dos casos nos serviços de saúde\". Os dados foram analisados por meio de técnicas de estatística descritiva e a elaboração de um esquema do percurso do usuário pelos serviços de saúde. Os resultados mostraram que 69% dos doentes de TB buscaram o Pronto-atendimento (PA) como primeiro serviço de saúde e a Unidade de Atenção Básica (UAB) foi a que menos diagnosticou casos da doença (2%). Os achados evidenciaram a preferência dos usuários na procura por serviços de PA, uma vez que 82% passaram pelo menos uma vez por este tipo de serviço até o diagnóstico da TB, o que não garantiu a elucidação do caso com agilidade e rapidez, uma vez que a maioria dos doentes foi diagnosticada em Serviços Especializados (SE) (90%). Notou-se que a baciloscopia de escarro foi solicitada para 55,9% dos usuários que procuraram os SE e que o médico foi o profissional que mais atendeu nos serviços de saúde procurados, principalmente nos PA (98,8%). A mediana do tempo de diagnóstico foi semelhante dentre os que procuraram primeiro as UAB e os PA, sendo respectivamente de 33,5 e 33,0 dias. A mediana do número de vezes que o usuário procurou por um serviço de saúde foi maior dentre os que procuraram a Atenção Básica como primeiro atendimento (5,5 vezes). Os resultados pressupõem que haja um ordenamento do sistema de saúde local, com retaguarda e equipe preparada nos diferentes níveis assistenciais para que determine o menor tempo possível para o diagnóstico da doença. / The present study aimed to analyze the trajectory of the user and the offer of actions in the health services for the diagnosis of tuberculosis (TB). This is a descriptive, survey type study, held in the city of Ribeirão Preto. The subject group of the study was of 100 TB patients followed in five referenced clinics to the treatment of the disease during the period of data collection (June-December, 2009). Inclusion criteria was: being treated for TB, being a resident in the city of Ribeirão Preto, aged 18 or over, not being in prison system. Data collection was performed in two stages, the first being the interview with the TB patient, using a structured questionnaire that sought to track down the trajectory of patient from the moment they felt sick to the demand for the first health service and diagnosis of disease. The second stage involved the collection of secondary data in two information systems, namely: the TB-WEB, in which records relating to the patient were obtained and Hygia-WEB, to obtain information about health services and professionals who treated the patient, and also requested exams. Indicators related to health services performance for the diagnosis of TB were prepared, considering the categories of analysis: \"offer of actions in health services\", \"service flow from the first health service to diagnosis\" and \"solvability of cases in health care.\" Data were analyzed using descriptive statistics techniques and the preparation of a scheme of the trajectory of the user in health services. The results showed that 69% of TB patients sought Emergency Care as the first health service and the Primary Care Unit was the one that diagnosed cases of the disease the least (2%). The findings indicated the preference of the users in the demand for Emergency Care, since 82% went at least once to this type of service until the diagnosis of TB. This fact has not ensured elucidation in the case with agility and speed, since the majority of patients were diagnosed in Specialized Services (90%). It was noted that sputum smear was applied to 55.9% of users who tried the Specialized Services and the doctor was the professional who most served in the health services that were sought, especially in Emergency Care (98.8%). The average time to diagnosis was similar among those who first sought the Primary Care Unit and the Emergency Care, being each one 33.5 and 33.0 days. The average number of times a user searched for a health service was higher among those who went to Primary Care Unit as a first contact (5.5 times). The results imply that the local health system must be organized with backup and team prepared for the different levels of care in order to determine at the shortest time the diagnosis of the disease.

This study discusses employees’ perception of a rather new and progressive office type, namely the Activity-based Flexible Office, the A-FO. Within this office type, the employee does not have a personal desk, but instead changes workspace depending on the task at hand. The aim of the study was to examine how employees perceive this type of office and their experiences of working within it. In previous research, a model has been created within this field as an attempt towards a theoretical framework, the A-FO-M. Whereas studying this model, we saw some notions not being thoroughly explored, although mentioned in other preceding research. Thus, the need of exploring these aspects further felt vital and therefore, we combined the A-FO-M with other preceding research and created a synthesis with a set off our themes. A qualitative method was chosen and furthermore, a phenomenological approach. This approach suggests examining a certain phenomena, the A-FO in this case, based on the experiences and perceptions of an individual, the employee. Interviews were implemented on a specific company to succeed in reaching our aim. The six interviews completed gave us the empirical results we needed to attain an analysis and thereafter, conclusions. Overall, our findings correspond with the presumptions of the A-FO-M. However, due to Klarna having a certain structure, somewhat differing from the traditional A-FO, the results were contradicting in some cases. The majority of the respondents felt they were able to perform their task without major problems. Some respondents felt that the office made them more open, while others did not feel any impact on their persona in relation to the A-FOs features. Our findings support that the A-FO is a very sociable office type, whereas you constantly meet and interact with people, both known and unknown to you. The respondents appreciate that there is little distance between them and their managers. Additionally, it is found that managers within A-FOs need to have high trust in their employees. Conclusively, some results may be somewhat dependent on the individual and their preferences.

Baigiamojo darbo tikslas - atlikus UAB „Iris“ darbuotojų motyvacijos tyrimą identifikuoti problemines sritis ir pateikti darbuotojų motyvacijos didinimo sprendimus. Teorinėje darbo dalyje išanalizuota motyvacijos samprata ir esmė, atlikta motyvacijos turinį ir procesą nagrinėjančių teorijų analizė, išnagrinėti motyvavimo didinimo būdai ir priemonės, bei pateikta vieninga jų klasifikacija, išanalizuoti esamų motyvavimo modelių taikymo aspektai bei sukurtas motyvacijos didinimo modelis. Analitinėje darbo dalyje atlikta UAB „Iris“ naudojamų motyvavimo būdų ir priemonių analizė, atliktas empirinis įmonės darbuotojų motyvacijos tyrimas. Taip pat pateikti ir išanalizuoti šio tyrimo rezultatai bei nustatytos probleminės sritys. Projektinėje darbo dalyje, remiantis darbuotojų motyvacijos tyrimo rezultatais, sudarytas UAB "Iris" darbuotojų motyvavimo modelis ir pateikti motyvacijos didinimo sprendimai: darbuotojų veiklos vertinimo sistemos diegimas, darbo užmokesčio sistemos tobulinimas, mokymų ir kvalifikacijos kėlimo galimybių gerinimas, kasdieninio darbo ir mikroklimato gerinimo sprendimai bei kitų motyvavimo priemonių taikymo galimybės. Taip pat pateikta motyvacijos didinimo proceso eiga ir kontrolės mechanizmas. / The Aim of the Final Thesis - after researching the motivation of Iris Ltd. employees, to identify the problematic areas and present solutions, related to employee motivation enhancement. In the theoretical part of the thesis, the essence and the concept of motivation are examined, the analysis of content and process motivation theories is made. Moreover, methods and means of motivation enhancement are investigated, their integral classification is presented, the aspects of applying current motivation models are analyzed, and a new motivation enhancement model is introduced. In the analytical part of the thesis, motivation methods and means currently used in Iris Ltd. are analyzed, and an empirical research of the motivation of the Company’s employees is performed. In addition, results of the research are presented and examined and problematic areas identifyed. In the project-based part of the thesis, an Iris Ltd. employee motivation model is made, based on the results of the empirical research, and motivation enhancement solutions are suggested: implementation of an employee performance evaluation system, perfection of pay system, training and qualification betterment opportunities, everyday work and microclimate improvement solutions and possibilities to apply other motivational means. Moreover, the course and control mechanism of a motivation enhancement process are presented.

Introduction: the processing of items in the Center of Material and Sterilization is a complex activity, thus the nursing within its mission plans, executes, monitors and uses quality indicators in order to ensure a safe, standardized, indirect and systematized assistance. Purpose: Analyze the working process of the nursing staff in a CMS of a teaching hospital in the northeast of Brazil; perform situational diagnoses in the areas of cleaning, preparation, sterilization, packaging and distribution; calculate the index of conformity related to technical and operational resources and work procedures of hospital doctors articles and identify which structure and process indicators were applied by nurses for the services of cleaning, preparation, sterilization, custody and distribution of PPS. Methods: quantitative research exploratory in nature, cross, observational. The sample of convenience, provided opportunities for observation of the physical structure and processes of work developed by 13 and 11 technical nursing assistants and six (06) nurses. The data were collected through two checklists for systematic observation and a questionnaire applied to nurses to identify which indicators of structure and processes were used for that category. For data analysis, the SPSS 21.0 software program to calculate the rates of compliance, followed by assistance classification according to the index of positivity of Carter considering safe assistance the index equal to or greater than the 80 %. Results: From work processes, compliance rates were higher in the custody and distribution of products, sealing, full dress in the cleaning area and use of personal protective equipment in the guard and distribution, to 56.94%, 90.28%, 66.67%, and 58.33% respectively, however all indexes are classified as poor by the IPC, except when classified as a sealing process adequate assistance. The technical resources that achieved greater conformity in accordance with the infrastructure were disinfecting and arsenal, both with 66.67% in relation to the inputs, was preparing to 66.67%. According to the responses of the nurses were more conformant to sterilization, guard and distribution (50.69%) on application and control quality indicators, classified by IPC as poor assistance. Conclusion: compliance with regard to operational technical resources about the work processes and quality indicators applied by nurses crowded in Center of Sterile Material presented indexes of less than 70%, featuring a poor assistance by the IPC. There were still lack of periodic training, disabilities in physical structure and oversight of nurses in favour of quality, safety and good practice to PPS processing in CMS, reflecting in no standardization, no collective participation and no interaction in the application of the indicators. / Introdução: O processamento de artigos no Centro de Material e Esterilização é uma atividade complexa, dessa forma, dentro de suas atribuições, a enfermagem planeja, executa, monitora e utiliza indicadores de qualidade a fim de garantir uma assistência indireta segura, preventiva, padronizada e sistematizada. Objetivo: Analisar o processo de trabalho da equipe de enfermagem em um centro de material esterilizado de um hospital de ensino do nordeste do Brasil; realizar diagnóstico situacional nas áreas de limpeza, preparo, esterilização, acondicionamento e distribuição; calcular o índice de conformidade relacionados aos recursos técnico-operacionais e dos processos de trabalho dos artigos médicos hospitalares e identificar quais indicadores de estrutura e de processos eram aplicados pelos enfermeiros para os serviços de limpeza, preparo, esterilização, guarda e distribuição dos PPS. Método: Pesquisa quantitativa de natureza exploratória, transversal, observacional. A amostra por conveniência, constituiu das oportunidades de observação da estrutura física e dos processos de trabalho desenvolvidos por 13 técnicos, 11 auxiliares de enfermagem e seis (06) enfermeiros. Os dados foram coletados através de dois cheklists para observação sistemática e um questionário aplicado aos enfermeiros para identificar quais indicadores de estrutura e processos eram utilizados por essa categoria. Para análise dos dados, utilizou-se o programa de software SPSS 21.0 a fim de calcular os índices de conformidade. Após isso, foi realizada a classificação da assistência, de acordo com o Índice de Positividade de Carter, considerando-se assistência segura o índice igual ou maior a 80%. Resultados: Dos processos de trabalho observados, os índices de conformidade foram maiores na guarda e distribuição dos produtos, selagem, vestimenta completa na área de limpeza e uso do equipamento de proteção individual na guarda e distribuição, com 56,94%, 90,28%, 66,67%, e 58,33% respectivamente. Entretanto, todos os índices são classificados como sofrível pelo IPC, exceção ao processo de selagem classificado como uma assistência adequada. Os recursos técnicos que obtiveram maior conformidade, segundo a infraestrutura, foram a desinfecção e o arsenal, ambos com 66,67% em relação aos insumos, foi o preparo com 66,67%. Segundo as respostas dos enfermeiros, foram mais conformes à esterilização, guarda e distribuição (50,69%,) na aplicação e controle de indicadores de qualidade, classificado pelo IPC como assistência sofrível. Conclusão: A conformidade, tanto em relação aos recursos técnicos operacionais quanto aos processos de trabalho e dos indicadores de qualidade aplicados pelos enfermeiros lotados no Centro de Material Esterilizado, apresentou índices inferiores a 70%, caracterizando uma assistência sofrível pelo IPC. Observou-se ainda a ausência de capacitações periódicas, deficiência na estrutura física e de supervisão do enfermeiro a favor da qualidade, da segurança e das boas práticas de processamento de PPS no CME, refletindo em não padronização, não participação coletiva e não interação na aplicação dos indicadores. / Aracaju, SE

Orientador: Aparecida Mari Iguti / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Ciências Médicas / Made available in DSpace on 2018-08-25T07:36:12Z (GMT). No. of bitstreams: 1 Moraes_PauloNavarrode_M.pdf: 3013113 bytes, checksum: f0dd8a3c7e9ead4c27aa569c2b08dcc4 (MD5) Previous issue date: 2014 / Resumo: A grande crise global do capitalismo, iniciada nos anos 1970, teve repercussões importantes, tanto na reorganização dos processos produtivos quanto na reorganização dos Estados Nacionais, sob a égide ideológica neoliberal. No tocante aos processos produtivos, tiveram lugar variados processos de reengenharia da gestão do trabalho que são conjuntamente denominados por Lima (1996) como Novas Políticas de Recursos Humanos (NPRH). Este processo teve lugar no Brasil nos anos 1990, sendo reconhecido nesta pesquisa como Contra-Reforma do Estado brasileiro. Partindo da premissa de que um dos efeitos deste avanço neoliberal consiste da progressiva incorporação dos conceitos e diretrizes das Novas Políticas de Recursos Humanos no âmbito do serviço público, materializada na implantação de programas que introduzem arranjos e dispositivos da lógica empresarial na gestão do trabalho dos servidores públicos, realizou-se uma pesquisa qualitativa de tipo documental com o objetivo de compreender a utilização da Avaliação do Desempenho do Trabalhador como estratégia gerencial na Atenção Básica à Saúde. Recortou-se, como corpus empírico, a adoção de dois programas governamentais: em nível nacional, o Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica, e em nível municipal, o Programa de Avaliação Periódica do Desempenho dos servidores públicos municipais de Campinas. Utilizou-se metodologia inspirada na Análise de Conteúdo (BARDIN, 2011), procedendo-se um estudo descritivo seguido de uma análise por categorização. Os documentos oficiais foram analisados destacandos-se três grupos de categorias de análise, relacionados a (1) os parâmetros; (2) o modo de condução; e (3) o sistema de recompensas. Com diferentes nuances, concluímos que ambos os Programas possuem, em seus discursos normativos, elementos de aproximação com as NPRH, sendo a utilização da Avaliação do Desempenho do Trabalhador como instrumento gerencial semelhante ao uso que é feito no setor privado. Tal utilização pode ser considerada como uma forma de privatização da gestão do trabalho dos servidores públicos, o que consideramos um indicativo de avanço da hegemonia neoliberal no Estado e na sociedade brasileira / Abstract: The great global crisis of capitalism, started in the 1970s, had important repercussions, both in the reorganization of production processes and in National States, under the neoliberal ideological aegis. Concerning to the production processes, several reengineering processes of the work management took place, that are jointly referred by Lima (1996) as New Policies of Human Resources (NPRH). This process took place in Brazil in the 1990s, being recognized on this research as the Counter-Reformation of the Brazilian State. Assuming that one of the effects of this neoliberal progress is the gradual incorporation of the concepts and guidelines of the New Policies of Human Resources within the public service, substantiated on the implementation of programs that introduce arrangements and devices from business logic on managing the work of civil servants, a documentary type of qualitative research was carried out, in order to understand the use of the Employee Performance Appraisal as a management strategy in Primary Health Care. It was stressed, as empirical corpus, the adoption of two governmental programs: on the national level, the National Program of Improvement of the Primary Care¿s Access and Quality (PMAQ-AB), and on the municipal level, the Program of Periodic Performance Evaluation of municipal servants of Campinas. A methodology inspired on the Content Analysis (BARDIN, 2011) was used, carrying out a descriptive study followed by an analysis by categorization. Official documents were analyzed with emphasis on three groups of analysis¿ categories, related to (1) the parameters; (2) the driving mode, and; (3) the reward system. With different nuances, we conclude that both Programs have, in their normative discourses, elements of approach with the NPRH, being the use of Employee Performance Appraisal as management instrument similar to the use that is made on the private sector. Such use can be considered as a privatization way of the work management of the public servants, what we consider an advancement indicative of neoliberal hegemony in the State and Brazilian society / Mestrado / Política, Planejamento e Gestão em Saúde / Mestre em Saude Coletiva

The aim of master thesis "The system of employees appraisal in ŠIMEK 96, spol. s r.o." is design of a appraising employee performance including ties to employee rewarding and developing. The theoretical part of the thesis summarizes principles of appraising employee performance, employee rewarding and employee developing. The practical part is divided i analytical and application part. In analytical part is describes actual situation in company. In application part are describe several options of appraising employee performance system including link to other personal agency. The conclusion contains evaluation and recommendation to implementation.

Thesis (M. Dev. (Planning and Management)) -- University of Limpopo, 2021 / Motivation is an internal drive to satisfy an unsatisfied need and the will to accomplish. Motivation has the role to develop and intensify the desire of every individual member of the organization to work effectively and efficiently in the area of operation. Dilokong hospital has recently experienced a high number of resignations by employees. The performance of services by the hospital staff members has declined. The government, which is responsible for implementing the national policies and programmes relating to motivation and performance, has failed many times in the recent years over performance and rewards as well as the working conditions. It is against this background that the researcher has persuaded a study on the impact of motivation on employee performance at the Dilokong hospital in the Sekhukhune District of the Limpopo Province. The general objective of the study is to determine the impact of motivation on employee performance; to identify factors that motivate employees to perform better; to suggest strategies that can be used by managers to enhance the motivation and performance of the employees in their sphere of operation. A mixed methods research design was used, implying both quantitative and qualitative approaches. Descriptive statistics were used to analyze the quantitative data and content analysis for the qualitative part. The study revealed that promotion, incentives and good working conditions are the major factors that enhance employee motivation and performance. The study has also revealed that (rewards) money is deemed to be the best motivator to any individual. The employees at the hospital were found to be earning low wages and salaries. The department appears to be paying the lowest wages and salaries to the staff members below what is stipulated by legislation not taking into cognizance the fact that employees are working for money. It is therefore recommended that the hospital management should consider as a matter of urgency, the need to make upward adjustment in wages and salaries which will go a long way in reducing the high incidence of staff turnover.

A critical aspect for organizational performance is recruiting “the right” people. Great talent serves as a foundation for great companies and a strong pool of candidates is a prerequisite for success. It is furthermore necessary to have an effective recruitment process in order to attract high quality candidates. Slow-paced recruiting processes may serve as a bottleneck to growth meanwhile an effective recruitment process within an organization speaks volumes about the company. It is a direct reflection of the professionalism and validity of the business while leaving its mark on both current and prospective employees. Referral-based recruiting is often referred to as the “holy grail” of recruiting strategies and is an industry term for when a someone, such as a current employee, supplies a candidate from their own network to the recruiter. The strategy capitalizes on the social and professional networks of people in order to generate candidates and is often combined with rewards to incentivize recommendations. Many claims that the recruitment method yields advantages such as increased candidate quality, retention rate and reduced time to hire etc. However, often, these claims are not peer reviewed and lack the empirical evidence to support these claims. This research aims to contribute with knowledge to what role referral-based recruiting plays within Stockholm and to learn more about how the social processes and human elements affects the outcome. Furthermore, how the recruitment method impacts the assessed quality of the candidate pool and recruitment process. A total of six managers active within recruiting in Stockholm has been interviewed for this research. The managers were each asked to describe and evaluate the hiring of five candidates and their respective recruitment process. The empirical results were analyzed in combination to the theoretical framework. Through the analysis, the conclusion was drawn that referral-based recruiting in fact appears to offer unique advantages in comparison to traditional recruiting strategies, such as job-adverts, headhunting and hiring the services of recruitment firms.