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The Global ETD Search service is a free service for researchers
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Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 111 to 118 of 118 (0.059 seconds)Spelling suggestions: "subject:"financial Inclusion"" "subject:"dinancial Inclusion""
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The Role of Social Capital in Cooperative Groups: A Mixed-Methods Study of Women’s Collective Savings Groups in Conakry, GuineaKaloga, Marissa Elaine Prinz 24 August 2017 (has links)
No description available.
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| 112 |
Towards an ICT artefact for financial inclusion in Ghana: a critical realist perspectiveAgyepong, Stephen 02 1900 (has links)
Financial exclusion is a major developmental problem. Perception has it that financial
exclusion emanates from the lack of access to banking and financial services, and the
general understanding is that ICT-based access to such services is the solution. In this
research, which was undertaken in Ghana, Critical Realism (CR) revealed deeper
causes (generative mechanisms) that underlie financial exclusion. The research
followed a mixed-method approach. The CR approach guided the research to create an
initial model from which hypotheses were deduced and tested; the design science
approach, guided the research to create the design theory and an instantiation of an
application that uses the design theory; and the quantitative method, was used to
evaluate the hypotheses.
CR revealed how, in a credit economy, people have a need for credit to pursue
business or education opportunities. The generative mechanisms identified have
revealed how the credit market for the unbanked includes the reality that a wellfunctioning
credit market is self-sustaining with two mechanisms: signalling and
adoption. The signalling mechanism facilitates users’ access to credit, which they in turn
are able to spend on more services. On the other hand, the adoption mechanism
enables the development of more services making the market more valuable, thus
attracting more users in a self-feeding loop. The key findings suggest that being banked
does not necessarily lead to financial inclusion and financial wellbeing. Transactional
banking only serves as an "enrichment agenda for the banks", with minimal benefit to
the people. There are also other non-financial technologies such as sharing and social
technologies that have an effect on the provision of credit; in addition to their main
purpose of saving and/or earning income, for the unbanked, by sharing resources. In
Ghana, despite having bank accounts, most of the banked do not use them, because of
cost and inappropriate services. This research reveals that the unexamined notion of
being banked as a fundamental requirement for financial inclusion may require further
investigation. The research has found that the unbanked keeping to themselves and the
use of cash creates anonymity and makes them invisible to formal financial institutions,
who prefer identity over anonymity, thus contributing to their financial exclusion.
The following design needs were identified: inexpensive credit and value-added
services such as saving groups, financial accounting services, service to report
delinquent customers and education. The research offers a conceptualization of a
financial inclusion ICT artefact to draw attention to the multifaceted and complex
environment financial inclusion effort is immersed. This calls for an integrated approach
since the issues with financial exclusion extend beyond financials and have an effect on
the broader society. The research, therefore, proposes a substantive framework for
improving the design and development of financial inclusive systems, which helps build
trust using obligation transactions. It offers an approach to computing an individual’s
financial inclusiveness, which also helps safeguard his/her financial wellbeing.
The thesis makes a contribution to Information Systems theory in proposing a
framework on financial inclusion using ICT. The contribution to practice is the design of
an ICT artefact. / School of Computing / Ph. D. (Computer Science)
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| 113 |
An empirical framework for banking digitally unbanked seniorsDiako, Bongani Harry 10 1900 (has links)
Abstract in English and Afrikaans / The main thrust of the thesis is an empirical analysis of the problems experienced by
unbanked seniors to conduct digital banking. Population ageing is a worldwide
phenomenon and seniors’ numbers are projected to grow to beyond 1 billion people
globally by this year (2020). Currently, seniors and other banking customers are
surrounded by various forms of e-banking technologies. E-banking is further envisaged
to be the catalyst of the financial inclusion of the unbanked people of all ages. However,
the problem is that customers’ adoption of e-banking is a challenge for the banks. Seniors
are particularly not willing to use e-banking. Thus, seniors stay digitally unbanked and
this makes their inclusion into the financial marketplace a priority. How the banks could
use e-banking to bank digitally unbanked seniors and, as a consequence improve financial
inclusion, is the problem the study set out to resolve. Therefore, an empirical analysis of
the problems experienced by unbanked seniors to conduct digital banking was conducted
and, as a result, an empirical framework of how the banks can extend these services to
this population segment was developed.
An original theoretical framework primarily founded on the TAM and Baroudi’s
customers’ technology design involvement theory was proposed. Structural Equation
Modelling (SEM) with latent constructs was utilised. The measurement model was first
estimated and then covariance matrix between variables served as input to estimate the
structural coefficients between constructs. The study’s data was collected by means of a
structured questionnaire survey, utilising a probability sampling method with a sample of
420 digitally unbanked seniors. A focus group with banking industry experts was also
held to consider the findings.
The study’s findings empirically verified the study’s model’s strength in determining
digitally unbanked seniors’ willingness to use e-banking. Latent constructs under
consideration included customer co-creation, awareness and empowerment, design,
perceived ease of use, usefulness, cost, attitude, privacy and security, and trust. The
findings demonstrate that design, attitude, privacy and security are statistically significant
determinants of digitally unbanked seniors’ willingness to use e-banking. Managerial
implications and recommendations are provided in the recommendations chapter. / Die hoofbetoog van die tesis is ’n empiriese ontleding van die probleme wat ervaar word
deur ongebankte pensionarisse om hulle banksake digitaal te doen.
Bevolkingsveroudering is ’n wêreldwye verskynsel en daar is voorspel dat die getal
pensionarisse teen vanjaar (2020) 1 miljard mense wêreldwyd sou verbysteek. Tans is
daar ’n groot verskeidenheid elektroniese bankdienste beskikbaar wat pensionarisse en
ander bankkliënte kan gebruik om hulle banksake te doen. Daar word ook verwag dat
elektroniese bankwese die katalisator sal wees van die finansiële insluiting van
ongebankte mense van alle ouderdomme. Die probleem is egter dat die aanname van
elektroniese bankwese deur kliënte ’n uitdaging vir banke is. Pensionarisse is veral nie
gewillig om elektroniese bankdienste te gebruik nie, en hulle bly dus ongebank. Dit
veroorsaak dat hulle insluiting in die finansiële mark ’n prioriteit is. Die probleem wat
hierdie studie wil oplos is hoe die banke elektroniese bankwese kan gebruik om digitaal
ongebankte pensionarisse te kry om bankdienste te gebruik. Dus is ’n empiriese ontleding
uitgevoer van die probleme wat ongebankte pensionarisse ervaar om hulle banksake
digitaal te doen. Gevolglik is ’n empiriese raamwerk ontwikkel van hoe die banke hulle
dienste na hierdie bevolkingsegment kan uitbrei.
’n Oorspronklike, teoretiese raamwerk, wat hoofsaaklik gegrond is op die
kliëntetegnologieontwerp-betrokkenheidsteorie van TAM en Baroudi, is voorgestel.
Strukturele gelykstellingsmodellering (SEM) met lantente konstruksie is aangewend. Die
metingsmodel is eers bereken en die kovariansiematriks tussen veranderlikes het gedien
as inset om die strukturele koëffisiënte tussen konstrukte te bereken. Die studie se data is
ingesamel deur middel van ’n gestruktureerde vraelysopname, met ’n
waarskynlikheidsteekproefneming van 420 digitaal ongebankte pensionarisse. Daar is
ook ’n fokusgroep met kundiges in die bankwese gehou om die bevindings te oorweeg.
Die studie se bevindings het die studiemodel se vermoë om die gewilligheid te bepaal van
digitaal ongebankte pensionarisse om elektroniese bankdienste te gebruik empiries
bevestig. Latente konstrukte onder oorweging het medeskepping van kliënte, bewustheid
en bemagtiging, ontwerp, waargenome gebruiksgemak, bruikbaarheid, koste, houding,
privaatheid en sekuriteit, en vertroue ingesluit. Die bevindings demonstreer dat ontwerp,
houding, privaatheid en sekuriteit statisties beduidende determinante is van digitaal
ongebankte pensionarisse se gewilligheid om elektroniese bankdienste te gebruik.
Bestuursimplikasies en aanbevelings word voorsien in die aanbevelingshoofstuk. / Business Management / D. B. L. (Marketing)
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Social media and mobile money adoption: comparative evidence from South Africa and ZimbabweMunongo, Shallone 06 1900 (has links)
Abstracts in English, Afrikaans and Zulu / The study investigated the effects of social media on mobile money adoption in South Africa and Zimbabwe. The main gap identified in empirical literature is the omission of social media use in technology adoption models and social networking theories. While some theories acknowledge the role of social influences in technology adoption, the social interactions considered therein are not mediated through the internet as is social media. Furthermore, no empirical study has to date focused on how social media influences mobile money technology adoption. Thus, this study deviates from the offline social network analysis approach which is restricted to the neighbourhood effects, physical contact, cell phone calls and text messages where information on mobile money technology is disseminated to an individual’s limited social circle. The secondary data used for the study were obtained from individual responses in the cross-sectional FinScope consumer surveys South Africa 2015 and Zimbabwe 2014 which were conducted and reported by FinMark Trust (2015; 2014). The study employed the binary logistic regression model to estimate the nature of effect. The results of the study indicated that use of social media had a positive and statistically significant impact on mobile money adoption in both South Africa and Zimbabwe. The results also revealed that despite there being a lower internet penetration and social media usage rate in Zimbabwe than South Africa, the use of social media in the former led to a higher rate of mobile money adoption. The study also established that mere use of social media and availability of mobile money technology did not translate to a high adoption rate; instead, availability had to be matched by a demand for the financial services. Additionally, the study found that the interaction of mobile money adoption and use of social media increased the overall mobile money adoption in both countries. The study recommended the implementation of collective policies that increase internet penetration to facilitate increased use of social media platforms and promote mobile money adoption to foster improved financial inclusion in developing countries. / Hierdie studie het die gevolge van sosiale media op die ingebruikneming van mobiele geld in Suid-Afrika en Zimbabwe ondersoek. Die belangrikste leemte wat in empiriese literatuur geïdentifiseer is, is die weglating van die gebruik van sosiale media in tegnologieaanvaardingsmodelle en sosialenetwerkvorming-teorieë. Hoewel sommige teorieë (teorie van beredeneerde handeling; teorie van beplande gedrag; diffusie van innovasie) die rol van sosiale invloede op tegnologieaanvaarding erken, word die sosiale interaksies wat daarin oorweeg word nie deur middel van die internet bemiddel nie, soos wel in die geval van sosiale media. Boonop het geen empiriese studie tot op hede gefokus op hoe sosiale media die ingebruikneming van mobielegeld-tegnologie beïnvloed nie. Hierdie studie wyk dus af van die niegekoppelde sosialenetwerkontleding-benadering, wat beperk is tot die omgewingsgevolge, fisieke kontak, selfoonoproepe en teksboodskappe, waar inligting oor mobielegeld-tegnologie aan ʼn individu se beperkte sosiale kring versprei word. Die sekondêre data wat vir die studie gebruik is, is verkry uit afsonderlike response in die deursnee- FinScope-verbruikersopnames (Suid-Afrika 2015 en Zimbabwe 2014), wat onderneem en bekendgemaak is deur FinMark Trust (2015; 2014). Die studie maak gebruik van die binêre logistiese regressiemodel om die aard van effek te skat. Studiebevindings dui daarop dat die gebruik van sosiale media ’n positiewe en statisties beduidende uitwerking op die ingebruikneming van mobiele geld in sowel Suid-Afrika as Zimbabwe het. Die resultate wys ook dat, ondanks ’n laer internetpenetrasie en sosialemedia-gebruikskoers in Zimbabwe, die gebruik van sosiale media in Zimbabwe tot ’n hoër koers van ingebruikneming van mobiele geld in dié land as in Suid-Afrika tot gevolg het. Daar word verder waargeneem dat die blote gebruik van sosiale media en die beskikbaarheid van mobielegeld-tegnologie nie geredelik omgesit kan word in ’n hoë ingebruiknemingskoers nie; beskikbaarheid moet met ’n vraag na die finansiële dienste gepaard gaan. Daarbenewens toon die studie dat die interaksie tussen mobielegeld-ingebruikneming en die gebruik van sosiale media die oorkoepelende ingebruikneming van mobiele geld in albei lande versterk. Die studie beveel die implementering van beleide aan wat internetpenetrasie verhoog om wydverspreide gebruik van sosiale media te fasiliteer, wat op sy beurt die ingebruikneming van mobiele geld sal bevorder, wat finansiële insluiting sal bevorder. / Ucwaningo luphenyisise imiphumela ye-social media ekwamukelweni kwe-mobile money eNingizimu Afrika naseZimbabwe. Igebe elikhulu eliphawuliwe kwimibhalo yobufakazi ukweqiwa kokussetshenziswa kwe-social media ekwamukelweni kwama-technology adoption models kanye namathiyori e-social networking. Kodwa amanye amathiyori (i-theory of reasoned action; i-theory of planned behaviour; i-diffusion of innovation) amukela indima yemithelela ye-social influences ekwamukelweni kwetheknoloji, ngokusebenzisana kwama-social interactions abonelelwe lapha, awaxhunyaniswa nge-inthanethi, njenge-social media. Kanti-ke futhi okunye, akukho bufakazi bocwaningo kuze kubemanje obugxile kwindlela i-social media enomthelela ngayo kwi-mobile money technology adoption. Ngakho-ke, lolu cwaningo luyehluka kwizinqubo ze-offline social network analysis approach, enezihibe kwimiphumela esondelene nayo, ukuxhumana ngokubamba, ukushayelana izingcingo nge-cellphone, kanye nemilayezo ebhaliwe, lapho ulwazi kwi-mobile money technology lusatshalaliswa kumuntu ngamunye nalabo asondelene nabo. I-secondary data esetshenzisiwe kucwaningo itholakale kwizimpendulo zabantu ngamunye kwi-cross-sectional FinScope consumer surveys (iNingizimu Afrika 2015 kanye neZimbabwe 2014), olwenziwa nokubikwa nge-FinMark Trust (2015:2014). Ucwaningo lusebenzisa i-binary logistic regression model ukulinganisa inhlobo yomphumela. Imiphumela yocwaningo ikhombisa ukuthi i-social media inomphumela omuhle futhi ngomphumela wezibalo ezibalulekile ekwamukelweni kwe-mobile money okwamukelwe kuwo womabili amazwe iNingizimu Afrika kanye neZimbabwe. Imiphumela ikhombise nokuthi, ngisho noma i-inthanethi ingakangeneleli kangako kwezinye izindawo, kodwa izinga lokusetshenziswa kwe-social media eZimbabwe kungaphezulu kuneNingizimu Afrika, ukusetshenziswa eZimbabwe kuhola phambili ngezinga eliphezulu ekwamukelweni kwe-mobile money kunaseNingizimu Afrika. Kanti futhi kuphawulwa ukuthi ukusetshenziswa kwe-social media kanye nokutholakala kwe-mobile money technology, akuhambelani ngezinga lokwamukelwa kakhulu; ukutholakala kumele kuhambelane nesidingeko samasevisi ezezimali. Nangaphezu kwalokho, ucwaningo lukhombisa ukuthi ukusebenzisana kokwamukelwa kwe-mobile money nokusetshenziswa kwe-social media kuphakamisa ukwamukelwa kakhulu kwe-mobile money kuwo womabili amazwe. Ucwaningo luncoma ukuthi ukwamukelwa kwemigomo enyusa ukungenelela kakhulu kwe-inthanethi ukulekelela ukusetshenziswa kakhulu kwe-social media, kanti futhi lokhu okuzophakamisa kakhulu ukwamukelwa kwe-mobile money okusiza ukubandakanya wonke kwezezimali. / Business Management / D. Phil. (Management Sciences)
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An analysis of financial literacy in the target market of a state–owned bank / Peterson D.D.Peterson, Denis Desmond. January 2011 (has links)
The South African Postbank Limited has been tasked by Government with a social mandate to provide basic financial services to people receiving low income and people living in rural areas. Personal financial literacy is an essential element which affects financial inclusion in the target market of a state–owned bank. To achieve the bank?s social mandate and its objective, it would be vital to determine whether people in low income and rural demographics are financially literate. Financial literacy is defined as the ability to manage your money on a day–to–day basis, do future financial planning, choose sound financial products and have appropriate financial knowledge and understanding. Various factors influence the level of financial literacy of a person and in order to improve the financial literacy of a person, cognisance should be taken of that person?s age, gender, living conditions, income–level and socio–economic elements. It will be beneficial for a state–owned bank, in order to reach its social mandate, to implement financial educational programmes to increase financial literacy. The latter will increase the amount of potential customers and thus promote financial inclusion in the long run. The sample in low income and rural areas has been found to be the most wanting in financial literacy and therefore it is crucial to address this shortcoming in the target market of the state–owned bank in order to reach the social mandate of financial inclusion. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.
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An analysis of financial literacy in the target market of a state–owned bank / Peterson D.D.Peterson, Denis Desmond. January 2011 (has links)
The South African Postbank Limited has been tasked by Government with a social mandate to provide basic financial services to people receiving low income and people living in rural areas. Personal financial literacy is an essential element which affects financial inclusion in the target market of a state–owned bank. To achieve the bank?s social mandate and its objective, it would be vital to determine whether people in low income and rural demographics are financially literate. Financial literacy is defined as the ability to manage your money on a day–to–day basis, do future financial planning, choose sound financial products and have appropriate financial knowledge and understanding. Various factors influence the level of financial literacy of a person and in order to improve the financial literacy of a person, cognisance should be taken of that person?s age, gender, living conditions, income–level and socio–economic elements. It will be beneficial for a state–owned bank, in order to reach its social mandate, to implement financial educational programmes to increase financial literacy. The latter will increase the amount of potential customers and thus promote financial inclusion in the long run. The sample in low income and rural areas has been found to be the most wanting in financial literacy and therefore it is crucial to address this shortcoming in the target market of the state–owned bank in order to reach the social mandate of financial inclusion. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.
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Legal and regulatory aspects of mobile financial servicesPerlman, Leon Joseph 11 1900 (has links)
The thesis deals with the emergence of bank and non-bank entities that provide a range of unique
transaction-based payment services broadly called Mobile Financial Services (MFS) to unbanked,
underserved and underbanked persons via mobile phones.
Models of MFS from Mobile Network Operators (MNOs), banks, combinations of MNOs and banks, and
independent Mobile Financial Services Providers are covered. Provision by non-banks of ‘bank-type’
services via mobile phones has been termed ‘transformational banking’ versus the ‘additive banking’
services from banks. All involve the concept of ‘branchless banking’ whereby ‘cash-in/cash out’ services
are provided through ‘agents.’
Funds for MFS payments may available through a Stored Value Product (SVP), particularly through a
Stored Value Account SVP variant offered by MNOs where value is stored as a redeemable fiat- or mobile
‘airtime’-based Store of Value.
The competitive, legal, technical and regulatory nature of non-bank versus bank MFS models is discussed,
in particular the impact of banking, payments, money laundering, telecommunications, e-commerce and
consumer protection laws. Whether funding mechanisms for SVPs may amount to deposit-taking such that
entities could be engaged in the ‘business of banking’ is discussed. The continued use of ‘deposit’ as the
traditional trigger for the ‘business of banking’ is investigated, alongside whether transaction and paymentcentric
MFS rises to the ‘business of banking.’
An extensive evaluation of ‘money’ based on the Orthodox and Claim School economic theories is
undertaken in relation to SVPs used in MFS, their legal associations and import, and whether they may be
deemed ‘money’ in law.
Consumer protection for MFS and payments generally through current statute, contract, and payment law
and common law condictiones are found to be wanting. Possible regulatory arbitrage in relation to MFS in
South African law is discussed.
The legal and regulatory regimes in the European Union, Kenya and the United States of America are
compared with South Africa. The need for a coordinated payments-specific law that has consumer
protections, enables proportional risk-based licensing of new non-bank providers of MFS, and allows for a
regulator for retail payments is recommended. The use of trust companies and trust accounts is
recommended for protection of user funds.
| vi / Public, Constitutional and International Law / LLD
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| 118 |
Legal and regulatory aspects of mobile financial servicesPerlman, Leon Joseph 11 1900 (has links)
The thesis deals with the emergence of bank and non-bank entities that provide a range of unique
transaction-based payment services broadly called Mobile Financial Services (MFS) to unbanked,
underserved and underbanked persons via mobile phones.
Models of MFS from Mobile Network Operators (MNOs), banks, combinations of MNOs and banks, and
independent Mobile Financial Services Providers are covered. Provision by non-banks of ‘bank-type’
services via mobile phones has been termed ‘transformational banking’ versus the ‘additive banking’
services from banks. All involve the concept of ‘branchless banking’ whereby ‘cash-in/cash out’ services
are provided through ‘agents.’
Funds for MFS payments may available through a Stored Value Product (SVP), particularly through a
Stored Value Account SVP variant offered by MNOs where value is stored as a redeemable fiat- or mobile
‘airtime’-based Store of Value.
The competitive, legal, technical and regulatory nature of non-bank versus bank MFS models is discussed,
in particular the impact of banking, payments, money laundering, telecommunications, e-commerce and
consumer protection laws. Whether funding mechanisms for SVPs may amount to deposit-taking such that
entities could be engaged in the ‘business of banking’ is discussed. The continued use of ‘deposit’ as the
traditional trigger for the ‘business of banking’ is investigated, alongside whether transaction and paymentcentric
MFS rises to the ‘business of banking.’
An extensive evaluation of ‘money’ based on the Orthodox and Claim School economic theories is
undertaken in relation to SVPs used in MFS, their legal associations and import, and whether they may be
deemed ‘money’ in law.
Consumer protection for MFS and payments generally through current statute, contract, and payment law
and common law condictiones are found to be wanting. Possible regulatory arbitrage in relation to MFS in
South African law is discussed.
The legal and regulatory regimes in the European Union, Kenya and the United States of America are
compared with South Africa. The need for a coordinated payments-specific law that has consumer
protections, enables proportional risk-based licensing of new non-bank providers of MFS, and allows for a
regulator for retail payments is recommended. The use of trust companies and trust accounts is
recommended for protection of user funds.
| vi / Public, Constitutional and International Law / LL. D.
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