Made available in DSpace on 2016-04-04T18:36:28Z (GMT). No. of bitstreams: 1 antoniomarcio.pdf: 1148802 bytes, checksum: 9e97b45ffebf7610a371c540dc99fa5f (MD5) Previous issue date: 2007-03-19 / In the last 11 years, the Brazilian institutions of higher education passed through several transformations due to the higher education opening politics made by the Federal Government. This opening made a great number of students come back to the classrooms, which forced the IES, in many cases, to review its positions, information and communication processes, and to search new indicative of management and evaluation. The instauration by the Brazilian Government of the SINAES - National System of Evaluation of Higher Education in April 14 of 2004 imposed ten evaluatives dimensions that started to be followed by the higher education institutions. In this direction, this work is a case study developed in the Uni?o Social Camiliana and aim to evaluate, through the parameters proposed by the SINAES, how this organization is structured considering the communication and information processes. Improvements are also considered based in the concepts of Information Management and Competitive Intelligence. This evaluation was made through two instruments: applied questionnaires and reports collected in the institution. As a result of this process, we perceive that the Information Management and Competitive Intelligence can assist the IES to deal with varied information and communication contents, contributing for the improvement of the management processes and leading to match the SINAES requirements. This work proposes improvements in the communication and information processes in the Uni?o Social Camiliana, using of the concepts of Information Management and Competitive Intelligence. / Nos ?ltimos 11 anos, as Institui??es de Ensino Superior (IES) brasileiras sofreram uma s?rie de transforma??es devido ?s pol?ticas de abertura do Ensino Superior criadas pelo Governo Federal. Esta abertura fez com que uma grande massa de alunos voltasse ?s salas de aula, o que obrigou as IES, em muitos casos, a rever seus posicionamentos, processos comunicacionais e informacionais e buscar novos indicativos de gest?o e de avalia??o. A instaura??o do SINAES Sistema Nacional de Avalia??o do Ensino Superior, em 14 de abril de 2004 pelo Estado, institucionalizou dez dimens?es avaliativas que come?aram a ser seguidas pelas institui??es de ensino. Nesse sentido, este trabalho ? um estudo de caso desenvolvido na Uni?o Social Camiliana e procura avaliar, por meio dos par?metros propostos pelo SINAES, como a organiza??o est? estruturada no que se refere aos processos de comunica??o e informa??o e, com base nos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva, propor melhorias. Esta avalia??o foi realizada por meio de dois instrumentos: question?rios aplicados e relat?rios coletados na Institui??o. A partir dela, percebemos que a Gest?o da Informa??o e a Intelig?ncia Competitiva podem auxiliar as IES a lidar com conte?dos informacionais e comunicacionais diversos, contribuindo para melhoria dos processos de gest?o e melhor articula??o das propostas do SINAES. Este trabalho prop?e melhorias nos processos de comunica??o e informa??o da Uni?o Social Camiliana, utilizando-se dos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva

Magistro darbe analizuojamas informacinių technologijų taikymas Lietuvos logopedų darbe. Apie IKT ir KMP taikymą Lietuvos logopedų darbe nėra daug žinoma, nėra parengta išsamių mokslinių straipsnių ar apžvalgų, kurie nurodytų, kokiomis informacinių technologijų programomis ar priemonėmis naudojamasi logopedų darbe, kokios iš jų vyrauja ir kurios yra efektyviausios dirbant su kalbos, kalbėjimo ir komunikacijos sutrikimų turinčiais asmenimis. Praktinis tyrimo naudingumas – atskleisti informacinių technologijų taikymo realybę logopedų darbe su kalbėjimo ir kalbos sutrikimų turinčiais asmenimis. Palyginti pasiekimus šioje srityje Lietuvoje ir užsienio šalyse. Prieduose pateikiamas internetinių svetainių sąrašas, kur galima rasti logopedinėse pratybose pritaikomų lavinimo užduočių. / Master’s thesis analyzes the informational technologies application in Lithuanian speech and language therapists’ work. The aim of this research - to assess the informational and communication technology (ICTs) and computer-based speech training system (CBST) use at the speech and language therapists work in comprehensive schools who work with persons who have language, speech and communication disorders. The empirical part of the paper deals with the use of ICTs/ CBST at speech and language therapists work, their possibility of usage, the coherence between speech therapists qualification and their age, the usage of the programs for development educable self-dependent tools, speech and language therapists interest in various sources of work-related topics and others. In the questionnaire survey (in electronic form) have participated 258 speech and language therapists who work in comprehensive schools.

In the lead up to the Year 2000 dot.com crash of publicly traded high-technology equities, Information Communication Technology (ICT) Companies proudly displayed inter-firm allegiances on their newly created websites. These collaborative relationships were in reality licensing agreements to develop or market new products internationally. Phenomena associated with ICT product development - collaboration, innovation, and internationalisation - are the core tenets of the accompanying dissertation. Leading scholars have suggested these phenomena challenge conventional economic theories of the firm. This study commences with tracing the evolution of trade and production theories from absolute advantage through to competitive advantage and introduces the concepts of non-adversarial collaborative advantage. Within the framework of the technology cycle, this dissertation then seeks to answer why firms engage in international collaborative innovation. The cycle of technological innovation is investigated and this leads to postulating a period of technological overlap and its implications for collaboration. One of the shortcomings acknowledged in the literature is the generic application of the term collaboration to cover a wide scope of inter-firm agreements. Within the literature this is referred to as a problem of multidimensionality. A model is developed in this dissertation that identifies the choices available to the firm and addresses the problem of defining collaboration. The choices provided in the developed model are more complex than simply choosing between external and internal intermediate markets. As a separable form of industry organisation, the success rates of alliance collaboration are compared to Mergers and Acquisitions (M&As) to validate issues of sustainability before examining the impact of location on innovation and collaboration. Again, theory is tested by recent events that require explanation. These events include the relocation of early stage foreign R&D to both developed and lesser-developed nations. The final chapter assesses the findings throughout this study and identifies separate and distinct roles for large and small firms in the international and collaborative commercialisation of new innovations. This central conclusion requires empirical validation and suggests the need investigate how firms shape the cycle of innovation from a reflected vantage point to the evolutionary perspective taken in this study. Further research is warranted because the literature on international innovation and collaboration is at an early stage and gaps in understanding remain.

No description available.

This thesis reviews trends and developments concerning national information policy both internationally and nationally and inform the understanding of the situation in South Africa. Three research questions are investigated in this study, namely: (a) what are the main trends relevant to national information policy development worldwide, based on relevant literature, (b) what are the main trends and developments in other countries, and (c) what are the implications of the current global and national developments regarding national information policy for South Africa, based on the findings of the study? The methodology for this study involved a qualitative textual analysis, addressing these three research questions, and the selection of theoretical frameworks to define the scope of the research. The study discussed the main aspects of concern regarding the following information-related issues: access to information; access to government information; literacy levels; computer literacy levels; levels of education and skills; information society development; the North-South Divide (including the digital divide); information content and industrial competitiveness; other issues such as e-commerce; telecommunication issues; copyright issues; industrial property rights; freedom of speech; censorship; information ownership; library services and archives; the value of information and the flow of information in the public domain in South Africa. The multiplicity of issues reviewed demonstrated the complexity regarding access to information and related issues in the country. The study concludes with a situational analysis of developments relevant to national information policy for South Africa. The findings indicate that the South African government needs to take into account the unevenness of past developments and the challenges created by the emergent global information policy regime. The Government needs to develop a national information policy to address and balance two realities, namely: (a) the technocratic and capitalist values of globalisation pushing global information policy development from outside the country, and (b) national economic, social and cultural developmental needs inside the country. Both these realities are relevant and need to be addressed in a national information policy, as the Government needs to take into account the unevenness of past developments and the challenges created by the emergent global information policy regime. / Information Science / D. Litt. et Phil. (Information Science)

Knowledge management (KM) has become a vital process in all types of institutions in our society, institutions that also include academic libraries. Furthermore, academic libraries have become an integral part of the knowledge system. These institutions and academic libraries contribute to knowledge development in the current digital age. This study sought to investigate knowledge management processes at St Paul’s University library and to suggest ways by which these processes may be enhanced in order to promote efficiency and effectiveness in knowledge management. The study was based on knowledge management processes that include knowledge capture, knowledge acquisition, knowledge organisation, knowledge creation, knowledge retention and knowledge sharing as advanced in existing literature. The context of this study was St. Paul’s University Library, the academic library of St. Paul’s University. St. Paul’s University is an academic institution of higher learning based in Limuru Kenya. St. Paul’s University Library was found to be encountering challenges in the implementation and adoption of formal knowledge management processes such as knowledge creation, knowledge application, knowledge retention, knowledge acquisition, knowledge organisation and knowledge sharing. These challenges affect the library’s ability to manage and disseminate knowledge to its different stakeholders. This research thus set out to address these challenges. This was a case study of St. Paul’s University library which involved the collection of qualitative data from study participants through the use of interview guides. In the study, interviews were used to collect data from 10 library management committee members, 20 faculty staff and 20 library staff. These three groups of study participant were purposively selected as the target population for the study because they play a key role in knowledge management enhancement at St. Paul’s University library. Interviews were conducted for all categories of participants separately through face-to-face interview method based on their pre-determined availability. Out of 50 interviewees, only 32 were successfully interviewed. Qualitative data collected were analysed using content analysis. Findings of this study were then deduced from analysis done. From the study, it emerged that all the knowledge management processes under study were utilised albeit to varied degrees. From the study, varied gaps were noted on the various knowledge management processes and the use of ICT in knowledge management. The study recommends that St. Paul’s University Library should fully incorporate all the knowledge management processes and ensure appropriate policies be in place to support knowledge management and also increase effectiveness and efficiency in the library. The study further recommends a survey study on academic libraries to be undertaken on knowledge management processes in Kenya. / Information Science / M. Inf.

The integration of Information Communication Technology (ICT) into contemporary society and business operations is observed as a clear reality in Namibia. While Namibia faces one of the typical hurdles of developing nations, lack of a skilled knowledge workforce, literature presents a contrasting face of ICT investment in the country, in particular the financial services sector. This sector is considered a critical sector in the Namibian economy, embracing global trends while boasting world class ICT infrastructure. This is despite the sector struggling with a shortage of expertise. The situation in Namibia’s financial sector thus warrants a critical review of knowledge development practices as research shows. As literature explains, the financial institutions in Namibia are dependent on expertise from parent companies in the South African financial sector. The result is a need to identify means to develop the knowledge of Namibia’s workforce in the banking sector. Although there is evidence from literature to suggest that ICT can be used to create a skilled and knowledge based workforce mainly due to the promise of cost savings, and convenience, there exists a critical gap in literature on the adoption of ICT for knowledge development in the Namibian financial sector. This gap in knowledge as well as the high investment in ICTs in the banking sector pose a problem that the research aimed to address. This study explored the adoption of ICTs for knowledge development activities in the banking sector of Namibia identifying the perceptions and factors influencing its adoption for knowledge development purposes. Although adoption of ICT is influenced by various factors, this study focused on a specific factor, namely the impact of perceptions on ICT adoption. ICT adoption models such as the Theory of Planned Behaviour (TPB) or the Technology Adoption Model (TAM) and more recently the Unified Theory of Adoption and Use of Technology (UTAUT) argue that the perceptions of users are fundamental determinants for the adoption of the ICT. Driving, thus, the need to understand the views of users of the ICTs in banks in order to understand the potential it may yield in knowledge development. The study adopts the Activity Theory (AT) as the means to uncover and clearly interpret the perceptions of banking staff, through its theoretic underpinnings of naturalistic investigation and beliefs of “intentional human-action”. This study thus set out to explore the perceptions of banking staff on the use of ICTs in knowledge development and identify the critical factors in their adoption of ICTs in the process. Drawing from the Activity Theory the investigation used a multi-case qualitative study that used semi-structured interviews that were administered on twenty-three respondents from three of the biggest banks in Namibia (cases). The respondents comprised of managerial and nonmanagerial staff with the three cases chosen based on their ties with South African banks. The findings show that all three Namibian banks have advanced ICT infrastructure which they have managed to adopt for knowledge development purposes. The Management of the banks in all three cases were of the belief that the use of ICT supports knowledge development. Nonmanagerial bank staff in all three cases likewise have a positive perception about the use of ICT for knowledge development purposes. However, key concerns about the development of ICT driven knowledge development initiatives which could affect adoption of the ICTs were expressed by the non-managerial staff. These included, management support, consultation in the development phase of the knowledge development initiatives, integration of knowledge development strategies into the staff processes and increasing awareness activities among the staff. The recommendations indicate a need for the institutions to drive knowledge management in general in the institution, which will in turn help foster knowledge development initiatives fully. Another recommendation concerning the design of knowledge development initiatives is the need to involve the targeted staff more fully. Yet another strong recommendation was the need to blend knowledge development initiatives into the work processes of staff and ensure active support by management. / Computing / M.A. (Computing)

Information and Communication Technologies (ICTs) are capable of expanding access to quality education, educational resources, and also provide teachers with new skills. Nevertheless, a majority of rural public schools have limited ICTs, mainly due to geographical landscape, lack of service delivery and poverty. As a result, they currently seem not to be adequately benefiting from current advancements in ICTs. The main objective of this research study was to investigate an appropriate broadband services delivery model using wireless access technologies, such as a Global System for Mobile communication (GSM) and Enhanced data rates for GSM Evolution (EDGE) to deliver electronic-based educational information to resource-constrained public high schools. An exploratory case study approach was adopted to identify and understand the challenges faced by rural schools in the Greater Tubatse Municipality (GTM), including educational services and content considered by the schools as relevant and useful. The research results indicate that resource-constrained schools in the GTM are facing challenges of lack of access to electronic educational information and services, and as a result, teaching and learning becomes limiting and challenging. Based on the research findings, the results show that having access to learning material via electronic platforms could afford educators and learners the opportunity to interact with the outside world, improve learning and teaching and benefit the community as a whole. The broadband services delivery conceptual model (BSDCM) was proposed, developed and evaluated to address the lack of electronic educational information and services for resource-constrained public high schools. The BSDCM is composed of both technical and non-technical components that consider requirements of all role players, ICT challenges, policy makers and Information Communication Technology for Education (ICT4ED) interventions. The proposed model addressed some of the challenges regarding lack of access to educational content. However, it is recommended that the ICT4ED policies governing the use of mobile devices in the classrooms be introduced by the relevant authorities. In addition, a comparative analysis of other network technologies should be conducted to establish if the TCP/IP header compression on Point to Point Protocol (PPP) improves the performance of the network in resource-constrained environments. Furthermore, it is recommended that further research and experiments be conducted to determine if other various third party content providers could create and deploy various educational services and content for different computing platforms using the proposed BSDCM. / School of Computing / M. Tech (Information Technology)

Information and communication technologies (ICTs) have been embraced by a number of public institutions in Masvingo province of Zimbabwe as part of the government’s drive towards e-governance and improved service delivery. This has resulted in the generation of large volumes of digital records that are invaluable for strengthening accountability, transparency, decision making and service delivery. Preservation of these digital records has been cited as a daunting task for most institutions especially in sub-Saharan Africa. The dynamic nature of information technologies, obsolescence issues, as well as media degradation require digital preservation strategies in place to ensure that digital records remain accessible and usable over time. However, the National Archives of Zimbabwe (NAZ) mandated to preserve all types of records is at the moment unable to ingest digital records from public departments for preservation due to lack of adequate digital storage facilities and skilled manpower. The records creating agencies in Masvingo have been left on their own to deal with the digital preservation conundrum yet they are also faced with similar challenges. This qualitative study utilised the Open Archival Information System (OAIS) reference model as the conceptual framework to explore the strategies for preservation of digital records in Masvingo province in Zimbabwe. Data was gathered through interviews with officials from 13 out of 15 public departments that preserved digital records in Masvingo province, augmented by observation and document analysis. Research data was manually processed and thematically analysed in line with the objectives of the study. The study established that the strategies for preservation of digital records in Masvingo province were failing to guarantee their long-term preservation and security due to lack of supportive legislation, standards, policy guidelines, budgets, adequate and conducive infrastructure and skills. This has resulted in swathes of digital memory being lost. The study recommended the adoption of trusted digital repositories (TDRs) that are compliant to the OAIS standard, close co-operation between records creating agencies, NAZ, information technology (IT) experts and the academia in tackling digital preservation challenges, and the development of preservation policies and guidelines, as well as continuous training and provision of budgets to cater for preservation of digital records. In the absence of infrastructure, the NAZ should consider cloud computing for preservation of digital records as an interim solution while observing legal obligations. / Information Science / M. Inf. (Archival Science)

With the advent of globalisation and ever changing technologies, the need for increased attention to information security is becoming more and more vital. Organisations are facing all sorts of risks and threats these days. It therefore becomes important for all business stakeholders to take the appropriate proactive measures in securing their assets for business survival and growth. Information is today regarded as one of the most valuable assets of an organisation. Without a proper information security framework, policies, procedures and practices, the existence of an organisation is threatened in this world of fierce competition. Information security policies stand as one of the key enablers to safeguarding an organisation from risks and threats. However, writing a set of information security policies and procedures is not enough. If one really aims to have an effective security framework in place, there is a need to develop and implement information security policies that adhere to established standards such as BS 7799 and the like. Furthermore, one should ensure that all stakeholders comply with established standards, policies and best practices systematically to reap full benefits of security measures. These challenges are not only being faced in the international arena but also in countries like Mauritius. International researches have shown that information security policy is still a problematic area when it comes to its implementation and compliance. Findings have shown that several major developed countries are still facing difficulties in this area. There was a general perception that conditions in Mauritius were similar. With the local government's objective to turn Mauritius into a "cyber-island" that could act as an Information Communication & Technology (ICT) hub for the region, there was a need to ensure the adoption and application of best practices specially in areas of information security. This dissertation therefore aims at conducting a research project in Mauritius and assessing whether large Mauritian private companies, that are heavily dependent on IT, have proper and reliable security policies in place which comply with international norms and standards such as British Standard Organisation (BSO) 7799/ ISO 17799/ ISO 27001. The study will help assess the state of, and risks associated with, present implementation of information security policies and practices in the local context. Similarities and differences between the local security practices and international ones have also been measured and compared to identify any specific characteristics in local information security practices. The findings of the study will help to enlighten the security community, local management and stakeholders, on the realities facing corporations in the area of information security policies and practices in Mauritius. Appropriate recommendations have been formulated in light of the findings to improve the present state of information security issues while contributing to the development of the security community / Computing / M.Sc. (Information Systems)