Made available in DSpace on 2016-08-17T14:53:01Z (GMT). No. of bitstreams: 1 Rosemary_Midori_Sugita_Oshima.pdf: 1740337 bytes, checksum: 39f681f904605fe4ad6f28215b3825db (MD5) Previous issue date: 2008-11-21 / The research presents the modeling of the marketing agent in the phase of matchmaking in the System of Intelligent Commerce (ICS) considering the mix of marketing. The theoretical recital approaches disciplines of marketing, electronic commerce and computer science. The marketing is boarded of form to relate the advances of the technology with the mix of marketing. It is appraised and characterized the electronic marketing. The concept of electronic commerce and the transformation of the marketing are presented. The description of system ICS is made, as well as its architecture and life cycle is presented. The research describes the marketing agent in the ICS. The ontologies, cases of use and diagrams defined from the established scenes are presented as form of electronic marketing. Finally, the research presents the results, the quarrels and contributions. / O trabalho apresenta a modelagem do agente de marketing na fase de matchmaking no sistema de comércio inteligente ICS considerando o mix de marketing. A fundamentação teórica aborda as disciplinas de marketing, comércio eletrônico e ciência da computação. O marketing é abordado de forma a relacionar os avanços da tecnologia com o mix de marketing. É conceituado e caracterizado o marketing eletrônico. São apresentados o conceito de comércio eletrônico e a transformação do marketing. A descrição do sistema ICS é feita, assim como sua arquitetura e ciclo de vida são apresentados. Descreve-se o agente de marketing no ICS. São apresentadas as ontologias, casos de uso e diagramas definidos a partir dos cenários estabelecidos como forma de marketing eletrônico. Por fim, apresenta os resultados, as discussões e contribuições.

Made available in DSpace on 2016-08-17T14:53:15Z (GMT). No. of bitstreams: 1 Fernando Pinheiro Costa Junior.pdf: 2747809 bytes, checksum: 341087c9b5282e045ab5af119473be1e (MD5) Previous issue date: 2010-12-13 / The present study attempts, through the methodology TROPOS, modeling a Multi- Agent System for Stock Exchange whose goal is make negotiations among agents in a Virtual Stock Exchange. The agents will act as investors in the Stock Market making the purchase and sale of stocks. This model is intended to specify agents with the ability to decide the best time for investing according to market indicators, i.e., when is the better time to buy or sell stocks. The model can identify the agents, the interaction protocols between agents, the applied technologies and the structures of the application. Therefore, the JADE platform will support the development of agents regarding the negotiation process. Such platform will provide communication between agents creating Broker Agents to provide communication with other Intermediate Agents whose information is collected in its Knowledge Base in order to make the negotiation. The after examining this study, conclusions could be taken about the subject explained and future suggested improvements can be implemented. / O presente trabalho busca, através da metodologia TROPOS, modelar um Sistema Multi-Agente para Bolsa de Valores com o objetivo de realizar negociações entre agentes em uma Bolsa de Valores virtual. Os agentes irão desempenhar a função de investidores na Bolsa de Valores, efetuando operações de compra e venda de ações. Esta modelagem tem o propósito de especificar agentes com a capacidade de decidir qual o melhor momento para realização dos investimentos pautado nos indicadores de mercado, ou seja, qual a melhor hora para comprar ou vender títulos de créditos. Neste sentido, serão identificados os agentes, os protocolos de interação entre agentes, as tecnologias aplicadas, as estruturas da aplicação. Portanto, a plataforma JADE dará suporte para o desenvolvimento dos agentes no tocante ao processo de negociação. Tal plataforma proporcionará a comunicação entre os agentes, criando Agentes Corretores a fim de proporcionar a comunicação com outro Agente Intermediário com as informações adquiridas em sua Base de Conhecimento para que assim seja realizada a negociação. Assim, após a análise desta obra poderão ser retiradas conclusões acerca do tema explanado e sugeridas melhorias para que no futuro possam ser implementadas.

Agentes inteligentes é um termo guarda-chuva que agrega diversas pesquisas no desenvolvimento de softwares autônomos que utilizam técnicas de Inteligência Artificial a fim de satisfazer metas estabelecidas por seus usuários. A construção de sistemas baseados em agentes inteligentes é uma tarefa complexa que envolve aspectos como comunicação entre agentes, planejamento, divisão de tarefas, coordenação, representação e manipulação de conhecimento e comportamentos, entre outras tarefas. Plataformas para agentes prevêem alguns serviços que permitem a desenvolvedores construir soluções sem a necessidade de se preocupar com todos detalhes da implementação. Um novo modelo para criação de agentes chamado 'agentes atômicos' é proposto com o objetivo de oferecer flexibilidade para o gerenciamento de conhecimento e implementação de comportamentos. A arquitetura Agentes Semânticos provê um framework para a implementação de tal modelo, oferecendo um conjunto de ferramentas para a criação de agentes inteligentes. Um protótipo de plataforma para agentes, baseado em tal arquitetura, foi desenvolvido em Java e permite a criação de aplicações capazes de processar linguagem natural restrita, manipular conhecimento e executar ações úteis. / Intelligent Agents is an umbrella term that aggregates different research on the development of autonomous software that uses Artificial Intelligence techniques in order to satisfy user requests. The construction of systems based on intelligent agents is a complex task that involves aspects such as agent communication, planning, work division, cooperation, epresentation and manipulation of knowledge,among other activities. Agent Platforms provide some services that allow developers to build solutions without the need of worrying about every implementation detail. A new model for creating agents, called 'atomic agents', is proposed with the goal of offering flexible knowledge management and behavior implementation for constructing software agents. The Semantic AgentArchitecture provides a framework for the implementation of such model, offering a set of tools for the creation of intelligent agents. A prototype Agent Platform, based on the architecture, was developed in Java and allows the creation of applications that are able to process restricted natural language, manipulate knowledge and execute useful actions.

Work email is one of the organisations most critical tool today. It`s have become a standard way to communicate internally and externally. It can also affect our well-being. Email overload has become a well-known issue for many people. With interviews, follow up interviews, and a workshop, three persons from an accounting firm prioritise pre-define emails needs. And identified several other email needs that were added to the priority list. A thematic analysis and summarizing of a Likert scale was conducted to identify underlying work email needs and work email needs that are not apparent. Three work email needs were selected and using scenario-based methods and the elements of PACT to investigating how the characteristics of a chatbot can help solve the identified work email overload issue? The result shows that email overload is percept different from individual to individual. The choice of how email is handled and email activities indicate how email overload feeling is experienced. The result shows a need to get a sense of the email content quickly, fast collect financial information and information from Swedish authorities, and repetitive, time-consuming tasks. Suggestions on how this problem can be solved have been put forward for many years, and how to use machine learning to help reduce email overload. However, many of these proposed solutions have not yet been implemented on a full scale. One conclusion may be that since email overload is not experienced in the same way, individuals have different needs - One solution does not fit all. With the help of the character of a chatbot, many problems can be solved. And with a technological character of a chatbot that can learn individuals' email patterns, suggest email task to the user and performing tasks to reducing the email overload perception. Using keyword for email intents to get a sense of the email content faster and produce quick links where to find information about the identified subject. And to work preventive give the user remainder and perform repetitive tasks on specific dates.

This study aimed to explore the implementation of fairness in intelligent agents to enhance their interactions in our social space. Two distinct investigations, an experiment, and a focus group, were conducted to examine the impact of unfair treatment by non-anthropomorphic and anthropomorphic agents, where we sought to answer the research question: How does experiencing unfair treatment from agents with different appearances influence individuals' perceptions, satisfaction, and trust? The experiment encompassed four experimental conditions combining fair and unfair behaviours with agents displaying human-like or non-human-like appearances. User enactment, Experience prototyping, and the Wizard of Oz technique were employed during the experiment. The focus group aimed to delve into the concept of fairness and its relevance to agents in greater detail. In summary, the study's findings indicate that fairness is a significantly important consideration in agent design. However, the complexity of designing a fair agent proves challenging, due to the subjective and contextual nature where it entangles with various factors. / Toward socially competent AI: Designing multi-user interaction with embodied intelligent agents to support politeness and fairness (SCAI)

This thesis aims to develop and evaluate a dashboard design that visualizes a stream of data from the different entities involved in autonomous warehouses, a subset of cyber-physical systems. I created this dashboard through User-Centered Design (UCD) methodologies based on two feedback iterations with the stakeholders employing semi-structured expert opinion interviews. This thesis also discusses the different stages involved in building this dashboard design, the design decisions, the technical aspects of the libraries used, and the feedback session towards the end of the project. It also presents the implemented dashboard as a proof of development efforts and explains its different functionalities. The project concludes with evaluating the dashboard through a semi-structured interview with the respective stakeholders and suggests features for further development. / Denna studie ämnar att utveckla och utvärdera en design för ett dashboard som visualiserar dataströmmar från olika enheter som kan hittas i autonoma lager. Detta dashboard har utvecklats genom att använda metoder inom användarcentrerad design, som baserades på två iterationer med intressenter som är experter inom området, där semistrukturerade intervjuer gjordes. Denna studie diskuterar också de olika steg som är involverade i att bygga designen av detta dashboard, de olika beslut som togs i designprocessen, de tekniska aspekterna av de bibliotek som används och resultatet från de sessioner som hölls för att få feedback i slutet av projektet. Studien presenterar också det dashboard som utvecklades samt förklarar dess funktionalitet. Slutsatser dras från de semistrukturerade intervjuerna med respektive intressent och föreslår framtida funktioner som skulle vara möjliga att implementera.

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Die folgende Arbeit befasst sich mit den Untersuchungen von Problemen der Optimierung von Ressourcen in Umgebungen mit unvorhersehbarem Verhalten, wo: (i) nicht alle Informationen verfügbar sind, und (ii) die Umgebung unbekannte zeitliche Veränderungen aufweist. Diese Dissertation ist folgendermaßen gegliedert: Teil I stellt das Investitionsmodell vor. Es wird sowohl eine analytische als auch eine numerische Analyse der Dynamik dieses Modells für feste Investitionsstrategien in verschiedenen zufälligen Umgebungen vorgestellt. In diesem Investitionsmodell hängt die Dynamik des Budgets des Agenten x(t) von der Zufälligkeit der exogenen Rendite r(t) ab, wofür verschiedene Annahmen diskutiert wurden. Die Heavy-tailed Verteilung des Budgets wurde numerisch untersucht und mit theoretischen Vorhersagen verglichen. In Teil II wurde ein Investitionsszenario mit stilisierten exogenen Renditen untersucht, das durch eine periodische Funktion mit verschiedenen Arten und Stärken von Rauschen charakterisiert ist. In diesem Szenario wurden unterschiedliche Strategien, Agenten-Verhalten und Agenten Fähigkeiten zur Vorhersage der zukünftigen r(t) untersucht. Hier wurden Null-intelligenz-Agenten, die über technischen Analysen verfügen, mit Agenten, die über genetischen Algorithmen verfügen, verglichen. Umfangreiche Ergebnisse von Computersimulationen wurden präsentiert, in denen nachgewiesen wurde, dass für exogene Renditen mit Periodizität: (i) das wagemutige das vorsichtige Verhalten überbietet, und (ii) die genetischen Algorithmen in der Lage sind, die optimalen Investitionsstrategien zu finden und deshalb die anderen Strategien überbieten. Obwohl der Schwerpunkt dieser Dissertation im Zusammenhang mit dem Gebiet der Informatik präsentiert wurde, können die hier vorgestellten Ergebnisse auch in Szenarien angewendet werden, in denen der Agent anderere Arten von Ressourcen steuern muss, wie z.B. Energie, Zeitverbrauch, erwartete Lebensdauer, etc. / The main goal of this PhD thesis is to investigate some of the problems related to optimization of resources in environments with unpredictable behavior where: (i) not all information is available and (ii) the environment presents unknown temporal changes. The investigations in this PhD thesis are divided in two parts: Part I presents the investment model and some analytical as well as numerical analysis of the dynamics of this model for fixed investment strategies in different random environments. In this investment model, the dynamics of the investor''s budget x(t) depend on the stochasticity of the exogenous return on investment r(t) for which different model assumptions are discussed. The fat-tail distribution of the budget is investigated numerically and compared with theoretical predictions. Part II investigates an investment scenario with stylized exogenous returns characterized by a periodic function with different types and levels of noise. In this scenario, different strategies, agent''s behaviors and agent''s capacities to predict the future r(t) are investigated. Here, ''zero-intelligent'' agents using technical analysis (such as moving least squares) are compared with agents using genetic algorithms to predict r(t). Results are presented for extensive computer simulations, which shows that for exogenous returns with periodicity: (i) the daring behavior outperforms the cautious behavior and (ii) the genetic algorithm is able to find the optimal investment strategy by itself, thus outperforming the other strategies considered. Finally, the investment model is extended to include the formation of common investment projects between agents. Although the main focus of this PhD thesis is more related to the area of computer science, the results presented here can be also applied to scenarios where the agent has to control other kinds of resources, such as energy, time consumption, expected life time, etc.

SweetDeal is a rule-based approach to representation of business contracts that enables software agents to create, evaluate, negotiate, and execute contracts with substantial automation and modularity. It builds upon the situated courteous logic programs knowledge representation in RuleML, the emerging standard for Semantic Web XML rules. Here, we newly extend the SweetDeal approach by also incorporating process knowledge descriptions whose ontologies are represented in DAML+OIL (the close predecessor of W3C's OWL, the emerging standard for Semantic Web ontologies), thereby enabling more complex contracts with behavioral provisions, especially for handling exception conditions (e.g., late delivery or non-payment) that might arise during the execution of the contract. This provides a foundation for representing and automating deals about services – in particular, about Web Services, so as to help search, select, and compose them. We give a detailed application scenario of late delivery in manufacturing supply chain management (SCM). In doing so, we draw upon our new formalization of process ontology knowledge from the MIT Process Handbook, a large, previously-existing repository used by practical industrial process designers. Our system is the first to combine emerging Semantic Web standards for knowledge representation of rules (RuleML) with ontologies (DAML+OIL/OWL) with each other, and moreover for a practical e-business application domain, and further to do so with process knowledge. This also newly fleshes out the evolving concept of Semantic Web Services. A prototype (soon public) i

Η πληροφοριακή υπερφόρτωση των χρηστών αποτελεί βασικό πρόβλημα ενός οργανισμού. Η συσσώρευση μεγάλου όγκου πληροφορίας στα πληροφοριακά συστήματα, προκαλεί στους χρήστες άγχος και υπερένταση, με αποτέλεσμα να δυσχεραίνει την ικανότητά τους για λήψη αποφάσεων. Λόγω αυτού, η επίδραση της πληροφοριακής υπερφόρτωσης στους οργανισμούς είναι καταστροφική και απαιτείται η αντιμετώπισή της. Υπάρχουν διάφοροι τρόποι αντιμετώπισης της πληροφοριακής υπερφόρτωσης όπως τα συστήματα υποστήριξης λήψης αποφάσεων, τα συστήματα φιλτραρίσματος πληροφορίας, οι αποθήκες δεδομένων και άλλες τεχνικές της εξόρυξης δεδομένων και της τεχνητής νοημοσύνης, όπως είναι οι ευφυείς πράκτορες. Οι ευφυείς πράκτορες αποτελούν εφαρμογές που εφάπτονται της τεχνικής νοημοσύνης, οι οποίες έχουν την ικανότητα να δρουν αυτόνομα, συλλέγοντας πληροφορίες, εκπαιδεύοντας τον εαυτό τους και επικοινωνώντας με τον χρήστη και μεταξύ τους. Συχνά, υλοποιούνται πολυπρακτορικά συστήματα προκει-μένου να επιλυθεί ένα πρόβλημα του οργανισμού. Στόχος τους είναι να διευκολύνουν τη λήψη αποφάσεων των χρηστών, προτείνοντας πληροφορίες βάσει των προτιμήσεών τους. Ο σκοπός της παρούσας διπλωματικής εργασίας είναι να αναλύσει σε βάθος τους ευφυείς πράκτορες, σαν μία αποτελεσματική μέθοδο αντιμετώπισης της πληροφοριακής υπερφόρτωσης, να προτείνει πειραματικούς πράκτορες προτά-σεων και να εξετάσει επιτυχημένες υλοποιήσεις. Συγκεκριμένα, παρουσιάζεται ένα ευφυές σύστημα διδασκαλίας για την ενίσχυση του e-Learning/e-Teaching, προτείνεται ένα σύστημα πρακτόρων για τον οργανισμό Flickr, ενώ εξετάζεται το σύστημα προτάσεων του Last.fm και ο αλγόριθμος προτάσεων του Amazon. Τέλος, αναλύεται μια πειραματική έρευνα ενός ευφυούς πράκτορα προτάσεων, ο οποίος αντιμετώπισε με επιτυχία την αντιληπτή πληροφοριακή υπερφόρτωση των χρηστών ενός θεωρητικού ηλεκτρονικού καταστήματος. Τα αποτελέσματα του πειράματος παρουσίασαν την επίδραση της αντιληπτής πληροφοριακής υπερφόρτωσης και του φορτίου πληροφορίας στην ποιότητα επιλογής, στην εμπιστοσύνη επιλογής και στην αντιληπτή αλληλεπίδραση μεταξύ ηλεκτρονικού καταστήματος και χρήστη, ενώ παρατηρήθηκε η καθοριστική συμβολή της χρήσης των ευφυών πρακτόρων στην αντιμετώπιση της πληροφοριακής υπερφόρτωσης. / -