Many cities suffer from problems with high traffic flows in the city centers which leads to a desire to get more people to choose public transport over cars. For many car drivers, the main reason to take the car is the convenience and time efficiency; the price is often of less importance. The public transport providers should, therefore, strive to improve their Level of Service (LOS). A general process that can be used by public transport providers or other stakeholders to evaluate the LOS in a public transport system based on Automated Vehicle Location (AVL) data is developed and presented in this thesis.The process values the quality and suitability of the AVL data, propose which KPIs to use and how to use the results to find possible improvements. Four different types of erroneous data were discovered: outliers in position, outliers in speed, outliers in travel time and general errors. KPIs are developed in three main areas: on-time performance, travel time distribution and speed, where each KPI is divided into several sub-areas.

<p>Detta arbete inom prestationsmätning av effektiv logistik är utfört på Scanias produktionsenhet MB i Oskarshamn. Denna produktionsenhet tillverkar hytterna till Scanias lastbilar på europamarknaden, från plåtrulle till färdigmålad hyttkaross. Produktionsenheten MB består av en pressverkstad, en karossverkstad och ett måleri.</p><p>Uppgiften i detta arbete är att utveckla ett antal mätetal för prestationsmätning av MB:s internlogistik, och utifrån dessa ge förslag på förbättringsmöjligheter i verksamheten.</p><p>Uppgiften löses genom att använda Bourne och Neelys metoder för utveckling av mätetal, så som en framgångskarta för den kritiska framgångsfaktorn effektiv logistik och utformandet av ett definitionsblad, vilket explicit definierar varje mätetal. Detta tillsammans med Parmenters definitioner angående mätetal och arbetssätt vad det gäller prestationsmätning, avser att spegla moderna tillvägagångssätt för prestationsmätning och för implementering av dessa i ett företag.</p><p>De mätetal som rekommenderas för implementering i MB:s logistiska verksamhet är trucktimmar per hytt, leveranspålitlighet, lageryta, energianvändning per hytt för transporter och materialhanteringskostnad per hytt. Flera förbättringsförslag rekommenderas också vad det gäller den förbättringspotential som finns vid införandet av en gemensam materialhanteringsfunktion på MB. Vidare ges också förslag på system- och rutinförändringar som kan genomföras för att ge mer tillförlitlig information för prestationsmätning och skapa mer effektiv logistik.</p> / <p>This master thesis within performance measurement of logistic efficiency is carried out at the Scania production unit MB in the city of Oskarshamn. This production unit manufactures the cab body to heavy trucks for the European market, from metal coil to painted cab body. The production unit consists of one press shop, one body shop and one paint shop.</p><p>The mission of the thesis is to develop a few Key Performance Indicators (KPIs) for performance measurement of MB’s logistics and with these KPIs as a base, point out potential improvements at the production unit.</p><p>The task was fulfilled through the use of Bourne and Neely’s methods for developing KPIs, such as a success map based on the critical success factor, efficient logistics combined with their record sheet for developing and defining each KPI. This together with Parameter’s definition regarding KPIs and guidelines for performance measurement should present a modern approach of how to implement performance measurement in a company.</p><p>The KPIs which is recommended for implementation in MB’s logistic operations is forklift hours per cab, delivery reliability, storage area, energy consumption by transports per cab and material handling costs per cab. Several improvements are suggested when it comes to the benefits of a common material handling organization which serves all MB operations. Also suggestions are made regarding the information system and routine changes which aim to give more reliable information for performance measurements and as a mean to create more efficient logistics.</p>

Detta arbete inom prestationsmätning av effektiv logistik är utfört på Scanias produktionsenhet MB i Oskarshamn. Denna produktionsenhet tillverkar hytterna till Scanias lastbilar på europamarknaden, från plåtrulle till färdigmålad hyttkaross. Produktionsenheten MB består av en pressverkstad, en karossverkstad och ett måleri. Uppgiften i detta arbete är att utveckla ett antal mätetal för prestationsmätning av MB:s internlogistik, och utifrån dessa ge förslag på förbättringsmöjligheter i verksamheten. Uppgiften löses genom att använda Bourne och Neelys metoder för utveckling av mätetal, så som en framgångskarta för den kritiska framgångsfaktorn effektiv logistik och utformandet av ett definitionsblad, vilket explicit definierar varje mätetal. Detta tillsammans med Parmenters definitioner angående mätetal och arbetssätt vad det gäller prestationsmätning, avser att spegla moderna tillvägagångssätt för prestationsmätning och för implementering av dessa i ett företag. De mätetal som rekommenderas för implementering i MB:s logistiska verksamhet är trucktimmar per hytt, leveranspålitlighet, lageryta, energianvändning per hytt för transporter och materialhanteringskostnad per hytt. Flera förbättringsförslag rekommenderas också vad det gäller den förbättringspotential som finns vid införandet av en gemensam materialhanteringsfunktion på MB. Vidare ges också förslag på system- och rutinförändringar som kan genomföras för att ge mer tillförlitlig information för prestationsmätning och skapa mer effektiv logistik. / This master thesis within performance measurement of logistic efficiency is carried out at the Scania production unit MB in the city of Oskarshamn. This production unit manufactures the cab body to heavy trucks for the European market, from metal coil to painted cab body. The production unit consists of one press shop, one body shop and one paint shop. The mission of the thesis is to develop a few Key Performance Indicators (KPIs) for performance measurement of MB’s logistics and with these KPIs as a base, point out potential improvements at the production unit. The task was fulfilled through the use of Bourne and Neely’s methods for developing KPIs, such as a success map based on the critical success factor, efficient logistics combined with their record sheet for developing and defining each KPI. This together with Parameter’s definition regarding KPIs and guidelines for performance measurement should present a modern approach of how to implement performance measurement in a company. The KPIs which is recommended for implementation in MB’s logistic operations is forklift hours per cab, delivery reliability, storage area, energy consumption by transports per cab and material handling costs per cab. Several improvements are suggested when it comes to the benefits of a common material handling organization which serves all MB operations. Also suggestions are made regarding the information system and routine changes which aim to give more reliable information for performance measurements and as a mean to create more efficient logistics.

AIM OF THE STUDY To describe prevalence and severity of periodontal diseases among urban and rural 11-15 year-olds in Lithuania and to evaluate risk factors, prevention and treatment needs. OBJECTIVES OF THE STUDY 1. To evaluate oral hygiene among 11-15 year-old schoolchildren and to describe dependence on gender, age, parients‘ education and living area. 2. To evaluate freequence of complaints of the bleeding gingiva among 11-15 year-old schoolchildren and to describe dependence on gender, age and living area. 3. To evaluate the dependence of freequence of complaints of the bleeding gingiva on oral higiene, living style and parients‘ education. 4. To describe prevalence and severity of periodontal diseases among urban and rural 11-15 year-old schoolchildren and to elucidate relation with local risk factors and oral hygiene. 5. T o evaluate treatment needs of periodontal diseases among urban and rural 11-15 year-old schoolchildren. 6. To create methods of prevention of periodontal diseases for the 11-15 year-old schoolchildren and present them too schoolchildren and dentists. ORIGINALITY OF INVESTIGATION OUTCOME For the first time in Lithuania the periodontal tissue condition of the eleven to fifteen years old town and village schoolchildren, the main periodontal disease risk factors, and the need for periodontal disease treatment was studied and evaluated, as well as the dental caries and periodontal disease risk factor relationship was identified. The periodontal... [to full text]

Performance Measurement is necessary in order to support the implementation of a Continuous Improvement approach within a company. Performance Measurement has been a subject of increasing interest for researchers and practitioners. The questions addressed in the literature especially evolved from “what” to measure to “how” to measure. The present thesis follows this evolution by exploring how companies can successfully implement Performance Measurement. The thesis follows a parallel research design including a literature review and a case study. From one side, a literature review aims at explaining the main theories behind Performance Measurement, such as the concept of Performance Measurement System, as well as giving some recommendation for its implementation. On the other side, an empirical case study, conducted in a construction industry company, presents a practical implementation of Performance Measurement including some of the indicators dashboards built in several factories and departments of the company. The results of this case study are also supported by several interviews conducted at different steps of the implementation with the different actors involved. Then a theoretical verification is conducted by comparing the theory from the literature review with the empirical results from the case study. It especially allows to verify some recommendations as well as to identify a few gaps. The results of this study can be seen as a set of verified recommendations in order to successfully implement Performance Measurement within a company. These recommendations come from the comparison between theory and practice and they are divided in three main parts: the Key Performance Indicators identification, the Performance Measurement System design, and the practical implementation of Performance Measurement. Regarding this last part, five key success factors (e.g. perceived benefits of performance measurement, top management commitment) and five barriers (e.g. time and effort required, human behaviour) have been verified. Moreover, some Performance Measurement issues are discussed, such as the reduction of the complexity, the potential gaps between local approaches and global consistency, as well as the concept of organisational learning. Finally, the thesis identifies three kinds of trade-offs (e.g. accuracy of the data and cost of collection) that need to be considered when implementing Performance Measurement.

Purpose: The purpose of this study is to identify and develop relevant keyperformance indicators within the warehouse operations in amanufacturing company, and how they can be used for control. Research question: In a manufacturing company, which are the most important KPIs forcontrolling and monitoring the warehouse operations, and how can thoseKPIs be developed?Methodology: This master thesis is based on a case study at a pharmaceutical companynamed Fresenius Kabi. A qualitative approach has been used whereprimary data was collected through 10 structured &amp; semi structuredinterviews and through observations in the warehouses to understand thecurrent state. Secondary data was used in form of academic papers to seewhat previous research had to say about KPIs and operation &amp; processmanagement. Internal documents were also used as a secondary source. Findings: Two key performance indicators have been developed, productivity andcost efficiency. A template has been designed to produce the KPIs. Thisstudy contributes to the understanding of how to develop KPIs that fits amanufacturing company´s warehouse operations and a recommendation onhow you could develop a system for producing the data.

The aim of my thesis was "Evaluation of employees in selected organization". The practical part mainly focuses is to design an evaluation system for General health insurance company of the Czech Republic. Evalution of competencies and performance evalution is done annual basis based on evaluation of fulfillment of performance and individual indicators and objectives of the employee. Evaluated competencies (5+2 criteria) are ecpertise, responsibility, approach to change, independence and teamwork + strategic thinking and leadership. The evaluators of the individual indicators are peers, manager and subordinates in the 360-degree feedback. The performance evaluation is performed based on the fulfillment of the objectives and indicators set in the form of KPI´s.

La presente tesina titulada “Modernización de la red de acceso de un operador móvil para el caso de Lima Metropolitana” expone una propuesta para un operador que tiene como objetivo poder incrementar su cobertura de servicio de segunda y cuarta generación, para esto se definen conceptos teóricos en base a lo que son las tecnologías de telefonía móvil celular de tipo GSM, UMTS y LTE y se compararan con las características técnicas de los equipos que se plantean usar demostrándose que estos pueden optimizar la red de acceso del operador en cobertura y funcionamiento para brindar un mejor servicio en base a 2G y 4G. Para lograr el objetivo propuesto, esta tesina describe el diseño y dimensionamiento de proyecto, pasos para su ejecución, especificaciones técnicas de los equipos, procedimiento para la puesta en servicio y resultados en base a pruebas del servicio y KPI. The current thesis entitled “Modernización de la red de acceso de un operador móvil para el caso de Lima Metropolitana” exposes a proposal for a mobile operator that has as a target increase their second and fourth generator coverage. For achieve this we have to defined theoric concepts based on the mobile telecommunication technology GSM, UMTS and LTE and compare with the features of equipment proposed to use proving that the coverage and performance of the access network of the operator can be improved for provide a better 2G and 4G service. For achieve this target proposed, this thesis describes the design and sizing of Project, steps for execution, technical features of equipment, on air procedure and results base on the testing service and KPI.

The balanced scorecard (BSC) is an accepted methodology for putting strategy into action. The BSC provides a comprehensive performance measurement for an organization with respect to both financial and non-financial perspectives, including the triple bottom line of planet, people, and profit. Through various implementations to companies, organizations, and sectors, balanced scorecards have been used widely both for strategic purposes, as well as for more tactical focus for auditing current performance. BSC implementation is particularly adequate when integrated with the operational processes of the organization. The integration between the strategic plan and the financial and operational plans proceed via the business process model that covers the operational processes associated with the objectives of the organization in the strategy map. In this way, BSC is a tool for real-time monitoring of performance as well as providing the crucial linkage to the organization’s strategy that enables the proper implementation of the organization’s strategy. Data envelopment analysis (DEA) has been widely applied for measuring the efficiency of a specific decision-making unit (DMU) against a projected point on an efficiency frontier. DEA is therefore particularly suitable for measuring the organizational efficiency based on the BSC indicators, which are defined as Key Performance Indicators (KPIs). In the commercial fisheries sector, sustainable strategy of fisheries organizations can be gained by running the current operations more effectively, and by integrating processes enabling adaptation to change. The efficiency frontier of the DEA model can be used to calculate the efficiency of fisheries operations. The proposed research is undertaken as part of the Canadian Fisheries Research Network (CFRN) to investigate the application of BSC and DEA for defining commercial fisheries performance evaluation variables with respect to the objectives of environmental sustainability, economic viability, and social and cultural stability in compliance with, and in the absence of, performance monitoring alleged in the Fisheries and Oceans, Canada Integrated Fisheries Management Plans (IFMP). The combination of BSC-DEA methodologies is developed in this research as a required performance monitoring system suitable for IFMPs for analyzing the relative efficiency of commercial fisheries case studies across Canada towards incorporating best sustainable practices in the industry.

This thesis is focused on Master Data Management (MDM), Customer Data Integration (CDI) area and its main domains. It is also a reference to a various theoretical directions that can be found in this area of expertise. It summarizes main aspects, domains and presents different perspectives to referenced principles. It is an exhaustive background research in area of Master Data Management with emphasis on practical use with references on authors experience and opinions. Secondary focus is directed to the field of business value of Master Data Management initiatives. Thesis presents a thought concept for initiations of MDM project. The reason for such a concept is based on current trend, where companies are struggling to determine actual benefits of MDM initiatives. There is overall accord on the subject of necessity of such initiatives, but the struggle is in area of determining actual measureable impact on company's revenue or profit. Since the MDM initiative is more of an enabling function, rather than direct revenue function, the benefit is less straight forward and therefore harder to determine. This work describes different layers and mapping of business requirements through layers for transparent linkage between enabling functions to revenue generating ones. The emphasis is given to financial benefit calculation, measurability and responsibility of business and IT departments. To underline certain conclusions thesis also presents real world interviews with possible stakeholders of MDM initiative within the company. These representatives were selected as key drivers for such an initiative. Interviews map their recognition of MDM and related terms. It also focus on their reasons and expectations from MDM. The representatives were also selected to equally represent business and IT departments, which presents interesting clash of views and expectations.