Thesis (M.A. (Information Studies)) -- University of Limpopo, 2020 / The digitalisation of library services is concerned with ensuring that almost all systems used to render services are ICT incorporated. This is of utmost importance since we are moving towards the 4th industrial revolution. Public libraries need to upgrade their systems to ensure that the service rendered is digitalised. Failure to digitalise libraries may lead to public libraries being obsolete and library staff may lose their users. The purpose of this study is to examine the digitalisation of library services as a magnifying factor towards improving public library services in Limpopo public libraries. The quantitative research approach was used to conduct this study. The questionnaire was used to collect data from Limpopo public library staff population. Convenience sampling techniques were used to select libraries in all five districts in Limpopo Province, which are Capricorn, Mopani, Vhembe, Waterberg and Sekhukhune. The instrument used to collect data from all library staff was a self-administered questionnaire. Eighty-seven questionnaires were distributed, filled, interpreted and analysed. Findings revealed that the library staff have a positive attitude towards digitalisation. The study also found that library staff do have the necessary Information and Communication Technology skills. Most libraries lack ICT systems and operate under financial constraints. The study recommends that training should be implemented more than once a year in public libraries and that it should be relevant towards the library staff needs. The government should also finance libraries for promotional and maintenance of ICT systems to ensure that a positive attitude is held up high by the library staff.

As public libraries increasingly turn to digital solutions to enhance their outreach activities, it is important to understand the use and perceptions of these new solutions. This thesis explores how new digital solutions are being used and perceived by library employees when working with library outreach activities. The study uses a survey method to collect and analyze both quantitative and qualitative data from library employees in Sweden. Findings reveal that public libraries have implemented various new digital solutions to enhance their outreach activities, including digital versions of typically physical services such as ebooks and digital audiobooks. However, newer solutions like live streams are still in the trial stage. The most common advantages of using digital solutions for library outreach activities are increased accessibility, user flexibility, and improved access to information. However, the cost of providing digital solutions is a significant barrier for public libraries, limiting their ability to provide adequate access to information for all community members through digital means. Library employees exhibit a predominantly positive attitude towards digital development within library settings, recognizing the necessity of new digital solutions for the future of libraries. Nevertheless, a preference for personal meetings and skepticism concerning the advantages of digital service compared to physical service suggest a slower adoption rate in the later stages of the diffusion of innovations process.

The University of this interest and its library division is involved in a major transformation process, aiming to enhance the learning experience for students by modernizing learning spaces, enhancing the personalized learning, and extending support for faculty and student scholarship. One part of the transformation consist of rearranging the library space and its services and introducing a new media based faculty consisting media related career paths. During the investigation and analysis of the library, we have looked into a wide range of data including history of the library, strategic plan of the university academic technology blueprint, academic plan, the media program, reports on workshops and meeting held by the authority of library, etc. provided by the university. In order to encapsulate more information and insight, we have conducted a couple of meetings with the head of the library and the head of library IT. By considering the stakeholders’ interests, we examine the status quo and illustrate the situation in form of a Rich Picture. By means of the Soft Systems Methodology we try to identify potential relationships between the new media faculty and the library services and eventually finalized our examination by recommending additional value enhancing services. After rigorous analyzing all of the data, specifically strategic mission of the university and library, and the media program, we recommend to establish a Business Incubator, which will enhance core capabilities of a student including creativity , managerial, and analytical ability as well as provide essential guidance, supports, and tools to students to implement their idea. The suggested Business Incubator will act as a bridge between academic learning and the real world applications. Finally, we recommend specific services including market research and assistance, access to networking and funding information, center for research and development, and Entrepreneurship and innovating education forum, which will enhance digital capabilities of students/participants and fulfill some of the core strategic objectives of the library and the university as well. / <p>This specific study is about a report in the Informatics course 5IK501 during the school year of 2016/2017.</p>

Analizamos la función de la biblioteca en una educación más alta, usando contribuciones de la profesión de bibliotecario, la filosofía de la ciencia (teorías de T. S. Kuhn) y Paedagogy. Concluimos la necesidad de incorporamos en una educación más alta el uso de bibliotecas y de la instrucción de la información para todos los estudiantes. También estudiamos la situación y el contexto de las bibliotecas españolas de la universidad, y evaluamos la biblioteca de la universidad de Murcia, desarrollando un modelo para eso considerando recomendaciones y estándares de la asociación americana del bibliotecario (ALA). También evaluamos el actual uso de las bibliotecas de los estudiantes de la universidad de Murcia, y concluimos que esta biblioteca tiene que mejorar sus procesos de organización y comunicativos. / We analyse the function of the library in Higher Education, using contributions from Librarianship, Philosophy of Science (T. S. Kuhn's theories) and Education Theory. We conclude the necessity of incorporate in Higher Education the use of libraries and information literacy for all the students. We also study the situation and context of Spanish university libraries, and we evaluate the library of University of Murcia, developing a model for that considering recommendations and standards of the American Librarians Association (ALA). We also evaluate the present use of libraries of the students of University of Murcia, and we conclude that this library have to improve its organizational and communicative processes.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

Made available in DSpace on 2014-12-17T14:53:01Z (GMT). No. of bitstreams: 1 AlexandroVR_DISSERT.pdf: 1186041 bytes, checksum: 362e6709ac68ec240071d99611e3ae39 (MD5) Previous issue date: 2011-04-07 / With the increasing offer of education services in Brazil, it is necessary to evaluate the quality of service in education, especially in those institutions for vocational education which have a greater interaction with the labor market, in order to form qualified professionals and meet the growing demand that the country has today[A1] . In Brazil, the evaluation of the quality of library services has influenced the assessment of educational institutions and in this context, there needs to be a process to monitor the quality of services provided by libraries. However, the service is not done in a single moment and thus to a more detailed assessment it needs to be measured and evaluated each different time the customer uses it. Therefore, the aim of this work consists in measuring the quality in every moment of truth of a cycle of library services to assess which are the most relevant moments in the client's perspective at the library of the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN) Campus Jo?o C?mara in building the overall quality of service. In the literature review, internal secondary sources were used, from the database of the institution studied, and also external sources, through literature in books, articles, dissertations, theses and journals on compost quality, service quality, cycle services, measuring quality, satisfaction, teaching activities, and on library services specifically. We applied a questionnaire to students in the library based on models of quality measurement SERVPERF and SERVQUAL and its variations such as SERVQUAL pondered and SERVPERF pondered . Through analysis based on concepts of reliability and validity of measuring instruments, it was found that the SERVPERF model is the instrument that most closely matches the dimensions of quality assessed in the library with customer satisfaction measured by the questionnaire. From there, the search results as measured by statistical techniques of analysis, indicated that the initial and final moments of truth of the cycle of service quality had the greatest influence on overall customer satisfaction with the library service / Com a crescente oferta de servi?os de ensino no Brasil, torna-se necess?rio avaliar a qualidade do servi?o prestado na educa??o, especialmente ?quelas institui??es voltadas para o ensino profissionalizante, na qual h? uma maior intera??o entre estas e o mercado de trabalho, no sentido de formar profissionais qualificados e que atendam ? crescente demanda que o pa?s apresenta atualmente. No Brasil, a avalia??o da qualidade de servi?os em bibliotecas tem influenciado nas avalia??es das institui??es de educa??o e, neste contexto, necessita-se que exista um processo para monitorar a qualidade dos servi?os prestados pelas bibliotecas. Entretanto, o servi?o n?o ? realizado em um ?nico momento e, portanto, para uma avalia??o mais detalhada, precisa ser medido e avaliado em cada um dos momentos em que ? prestado para o seu cliente. Portanto, o objetivo deste trabalho consiste na medi??o da qualidade em cada momento da verdade de um ciclo de servi?os de uma biblioteca para avalia??o de quais momentos s?o mais relevantes sob a vis?o do cliente da biblioteca do Instituto Federal de Educa??o, Ci?ncia e Tecnologia do Rio Grande do Norte (IFRN) Campus de Jo?o C?mara na constru??o da qualidade total do servi?o. Na revis?o bibliogr?fica, foram utilizadas fontes secund?rias internas, provenientes da base de dados da institui??o de ensino pesquisada; e externas, por meio de pesquisa bibliogr?fica em livros, artigos, disserta??es, teses e revistas sobre o composto de qualidade, qualidade em servi?os, ciclo de servi?os, medi??o de qualidade, satisfa??o, atividade de ensino, e sobre os servi?os de biblioteca especificamente. Aplicou-se um question?rio aos alunos da biblioteca baseado nos modelos de medi??o da qualidade SERVQUAL e SERVPERF e suas varia??es como SERVQUAL ponderado e SERVPERF ponderado e, atrav?s de an?lises baseada nos conceitos de confiabilidade e validade de instrumentos de medi??o, encontrou-se que o modelo SERVPERF como o instrumento que mais se aproxima ?s dimens?es da qualidade avaliada na biblioteca com a satisfa??o avaliada pelo cliente no question?rio. A partir da?, os resultados da pesquisa, avaliado atrav?s de t?cnicas estat?sticas de an?lise, indicaram que os momentos da verdade iniciais e finais do ciclo de servi?o apresentou maior influ?ncia da qualidade sobre a satisfa??o geral do cliente com o servi?o de biblioteca

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

M.Phil / Citing is the process by which scholars give recognition to research used by another academic researcher. Citation resources are tools used by academic scholars for keeping track of who did what research and the impact of the research within the discipline. Citation analysis is therefore an attempt to measure the impact and contribution of a study to the body of knowledge and research. Citation tracking and citation analysis is facilitated by making use of information resources which specialize in citations and tools for conducting citation analysis. The citation resource by The Institute for Scientific Information (ISI), Web of Science (WOS), was traditionally the citation tool of choice of academics for more than 40 years. The arrival in 2004 of Scopus, a fee-based citation resource, and Google Scholar (GS), a citation resource available for free and accessible via the Web, presented WOS with competition. The prolific growth of the citation resources created new opportunities for academics in citation tracking and citation analysis. The question of which citation resource to use in the process of tracking citations and conducting citation analysis posed a challenge to librarians and information professionals at academic institutions. It became essential to establish which citation resource was not only most relevant to use for which subject discipline, but which was the most cost-effective with the advent of shrinking library budgets. Therefore the need arose for citation resources to be compared with the aim of establishing whether the newcomers Scopus and GS are substitutes for or complementary to the traditional WOS. The objectives of this study included comparing WOS, Scopus and GS in order to determine whether evaluation criteria existed for citation resources, to define scholarly environmental sciences journals within a South African context, to determine which citation resource presented the most comprehensive citation coverage of the South African scholarly environmental sciences journals, to determine whether GS could be considered a substitute for the fee-based citation resources WOS and Scopus, and to determine how the content of the exported data for the journal sample population compared in terms of content completeness and quality. The research study consisted of a detailed literature review, followed by an empirical component using a comparative research design and the technique of purposive non-probability sampling in order to define the sample population for the study. The South African scholarly environmental sciences journals internationally accredited during the period 2004-2008 were chosen as the sample target population. The study consisted of a pilot study and three measuring instruments that were compiled based on the literature review. The results of the macro-level evaluation established that Scopus surpasses both WOS and GS. On the other hand, the micro-level evaluation concluded that WOS surpasses Scopus and GS. The content verification process conducted determined that Scopus and WOS both surpass GS. These findings were presented at the 12th Annual World Wide Web Applications conference in September 2010. The study was able to establish that GS is not a substitute for WOS and/or Scopus for the South African scholarly environmental sciences journals. In addition, it was concluded that GS can be used as a supplementary citation resource to the fee-based citation resources WOS and Scopus. It was further determined that the citation resource Scopus can be considered a substitute for WOS, which was traditionally the citation resource of choice of academic researchers.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

The aim of the thesis is to compare the historical development and current state of the Library of Geology at Faculty of Natural Sciences, Charles University in Prague and the CADIST Géosciences et Environnement library in Paris. In the Introduction, the development of both libraries, including historical contexts, is documented. In the second part of the thesis, the decomposition method of library systems is used to analyse the current state of both libraries. Data for the analysis was collected by the author, partly during her employment in the Library of Geology at the Charles University in Prague, and partly during the internship at the CADIST Géosciences et Environnement Library in Paris. In the third part, the comparison based on the comparative librarianship method, of both geological libraries is created. Consequently, the possibilities of innovation of the Library of Geology at the Charles University in Prague inspired by the CADIST Géosciences et Environnement Library in Paris, and the possibilities of future cooperation among branch-related libraries are proposed. Finally, the benefits of the work are assessed.