Orientador: Antonio Batocchio / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica / Made available in DSpace on 2018-08-23T04:51:26Z (GMT). No. of bitstreams: 1 Minatogawa_ViniciusLuizFerraz_M.pdf: 4092028 bytes, checksum: fe573d546d40a89556d021f21e617ff4 (MD5) Previous issue date: 2013 / Resumo: Organizações startup, por vezes, apresentarão a necessidade do estudo de modelos de negócios. Isso se deve, em suma, para que seja possível definir apropriadamente a maneira pela qual essas empresas propõem, distribuem e capturam valor. Todavia, ainda que desenvolvido um modelo de negócio, não é claro na literatura um método para que organizações startup possam gerenciar o desempenho desses arquétipos. A dissertação terá como intuito adaptar em organizações startup um método de avaliação de desempenho de modelos de negócios. Para tal o trabalho se valerá das práticas do Balanced Scorecard, combinadas a um método de representação de modelos de negócios, o Business Model Canvas. Sob o ponto de vista de metodologia científica será realizada uma pesquisa de natureza aplicada, de objetivo exploratório e de abordagem qualitativa. Compreendendo como procedimentos técnicos pesquisa bibliográfica e estudo de caso. A adaptação do método proposto, e a consequente análise de dados, pode fornecer a gestores de organizações startup uma ferramenta que permita a aferição constante do desempenho de modelos de negócios / Abstract: Startups firms will demand the necessity of business models studies, ocasionaly. This is due, in a nutshell, to make possible to define properly the way in which these firms will offer, distribute and capture value. However, after the construction of a business model, it is not clear in the literature a method for assist startup firms on managing the performance of their business model. This work will aim to adapt, for Startups firms, a method of performance management of business models. For this purpose, this dissertation will make use of the Balanced Scorecard practices, combined with a method for represent business model logic, the Business Model Canvas. About the scientific methodology, this research is going to be of applied nature, exploratory objectives and qualitative approach. As technical procedures this work is going to use bibliographical research and case studies. The adaptation of the proposed method, and the resulting data analysis, may provide to managers of startup firms, a tool that provides the constant measurement of business model performance / Mestrado / Materiais e Processos de Fabricação / Mestre em Engenharia Mecânica

Orientador: Flávio Vasconcelos da Silva / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Química / Made available in DSpace on 2018-08-23T03:09:02Z (GMT). No. of bitstreams: 1 Frias_AlessandroRodrigues_M.pdf: 5596398 bytes, checksum: df7498d6968158f9178e007fdd72c6ff (MD5) Previous issue date: 2013 / Resumo: A Gestão de Malhas de Controle ou CLM (Control Loop Management) tem-se mostrado uma ferramenta importante para monitorar o funcionamento das malhas de controle nas indústrias, permitindo aumentar a produtividade e a qualidade por meio da redução no consumo de insumos e estabilidade da planta. Com isso, têm-se as justificativas necessárias para se pesquisar e aprimorar as técnicas existentes para gestão de malhas de controle nas indústrias. Este trabalho apresenta um estudo de caso sobre Gestão de Malhas de Controle em ambiente industrial por meio de um procedimento prático utilizando a metodologia DMAIC (Definir, Medir, Analisar, Implementar e Controlar) e também os principais índices de desempenho utilizados no software Sindus OPP como: Variabilidade, Erro Médio, Integral do Erro Absoluto (IAE), Índice de Capabilidade do Processo (CPK), Cruzamento de Setpoint (SP), Percurso da Válvula, Reversão e Saturação da Válvula na gestão on-line de malhas de controle. A revisão bibliográfica abrange os principais conceitos de gestão de malhas de controle, fundamentação teórica sobre a metodologia proposta para gestão de malhas, indicadores de desempenho e também sobre o processo de fabricação de papel, pois o estudo de caso apresentado neste trabalho foi realizado em malhas de controle do sistema de preparação de massa para fabricação de papel. Dentre os resultados obtidos destaca-se a redução de variabilidade das malhas de controle de nível do tanque de água fresca (96,9% menor), do tanque de massa refinada (98,6% menor) e do tanque de mistura (98,3% menor). A redução dos KPIs Técnicos das malhas de controle mostra que as ferramentas de gestão on-line de malhas de controle utilizadas no software Sindus OPP são práticas e eficazes, pois, permitiram fazer a gestão das malhas com foco em redução de variabilidade e melhoria contínua do processo de fabricação de papel / Abstract: The Control Loop Management (CLM) has been an important tool to monitoring the operation of the control loops in industry, allowing to increase productivity and quality through reducing the consumption of raw materials and plant stability. With this, there are the necessary justifications to research and improve the existing techniques for managing control loops in industry. This paper presents a case study on Control Loop Management in industrial environment by a practical procedure using the DMAIC methodology (Define, Measure, Analyze, Improve and Control) and the key performance indicators used in software Sindus OPP: Variability, Average Error, Integral of Absolute Error (IAE), Process Capability Index (CPK), Setpoint (SP) Crossing, Valve Travel, Valve Reversals and Valve Out Limit in online control loop management. The literature review includes the major concepts of Control Loop Management, the theoretical foundation of the proposed methodology for managing loops, performance indicators and also about the papermaking process, because the case study presented in this paper was performed on control loops of the stock preparation system for papermaking. Among the results highlight the variability reduction of control loops of the level of fresh water tank (96.9% less), of the refined pulp tank (98.6% less) and mixing tank (98.3% less). The reduction of Technical KPIs of control loops shows that the online management tools of control loops used in software Sindus OPP is practical and effective, because it allowed to manage the loops with focus on reducing variability and continuous improvement of papermaking process / Mestrado / Sistemas de Processos Quimicos e Informatica / Mestre em Engenharia Química

This research aims to support sustainability practitioners at the beginning of a change initiative towards sustainability to increase the success of the change. Moving towards sustainability is a complex journey and requires radical and structural transformational change in companies. Mutual understanding of the company and the practitioner is required to design a suitable change process. Existing tools related to sustainability, change management, corporate analysis and assessment were analyzed. In addition, practitioners in organizational change and sustainability were interviewed. Identified were eight Areas of Inquiry for the practitioner to focus on at the initial stage of an engagement: Vision; Purpose and Commitment; Urgency, Importance and Business Case; Level of Integration of Sustainability; Business Goals and Strategy; Culture and Capacities; Communication and Stakeholder Engagement; Measurement and Reporting. These areas form a platform for dialogue to guide sustainability practitioners in gaining understanding of the organizational change capacities and sustainability within the company and, in doing so, contributes to addressing the sustainability challenge at large.

Cette thèse étudie les effets de deux instruments d’action publique, le Research Assessment Exercise (RAE) et le full Economic Costing (fEC), sur le mode de gestion du travail des universitaires anglais. À partir de quatre études de cas —quatre départements, repartis sur deux universités et deux disciplines, géographie et informatique—, cette thèse montre que les deux instruments étudiés ont des effets structurants sur l’organisation formelle des départements.Les deux instruments introduisent le langage financier et le calcul monétaire dans les relations des différents acteurs, imposent le développement d’outils de gestion et, plus largement, participent à la managérialisation des universités. Le RAE et le fEC, grâce au travail d’interprétation fait par les universitaires, simplifient les demandes de l’environnement vis-à-vis des départements. Ceci permet la mise en place d’outils de gestion dont l’objectif n’est pas seulement de légitimer le département vis-à-vis des évaluateurs externes, mais également de coordonner le travail des universitaires. Cependant, le RAE et le fEC ont surtout des effets indirects. Le mode d’organisation des départements n’est pas déterminé par les instruments nationaux, mais par des négociations qui dépendent de la capacité des universitaires à rapporter des ressources matérielles et symboliques à l’université. Il peut être managériale collégiale dans les départements qui obtiennent de bons résultats financiers et au RAE ou managériale hiérarchique dans ceux qui ont du mal à satisfaire les attentes de la direction de l’université. Dans les deux cas, les universitaires gardent un degré d'autonomie. / In this thesis we study the effects of two policy instruments, the Research Assessment Exercise (RAE) and the full Economic Costing (fEC), on the management and the work of academics on English departments. From four case studies of four departments in two universities and two disciplines —Geography and Informatics—, this thesis shows that the two instruments studied have a structural effect on the formal organization of departments. Both instruments introduce financial language and monetary calculation in the relations of actors, they require the development of management tools and more broadly, they are involved in the managerialisation of universities. The RAE and the fEC, through the work of interpretation by the academics, simplify the demands of the environment vis-à-vis the departments. This allows the implementation of management tools whose objective are not only to legitimize the department vis-à-vis the external evaluators, but also to coordinate the work of academics. However, the RAE and the fEC have effects mainly in an indirect way. Instruments are not only interpreted at the departmental level, but they are also operationalized through management tools that open new spaces of academic freedom. The department organization is not determined by national instruments, but by negotiations that depend on the ability of academics to bring material and symbolic resources to the university. It can be collegial-managerial in departments that get good funding and good results in the RAE or hierarchical-managerial in those that are struggling to meet the expectations of the management of the university. In both cases, the academics retain a degree of autonomy.

Le contexte empirique dans lequel s’inscrit ce travail concerne les changements à l’œuvre dans l’industrie du cinéma français liés à l’impact des NTIC. Nous y étudions la construction collective du processus de régulation entre les acteurs du secteur et le CNC (le Centre National du Cinéma l’Image Animée) de l’autre, c’est à dire la cogestion du secteur. Nous nous intéressons à deux phénomènes. Nous cherchons à comprendre le déroulé de différents débats dans la presse qui se constituent autour des années 2012–2014. Deuxièmement, nous menons une réflexion portant sur le type d’outils de gestion mobilisés par l’organisation en charge de la régulation du secteur, le CNC.Nous proposons de représenter le processus de régulation du secteur du cinéma français au travers de l’évolution des épreuves organisées par le CNC auxquelles les acteurs du secteur décident de participer. L’évolution de ces épreuves passe alors par le développement de critiques à l’égard de ces épreuves, venant des acteurs du secteur ou des équipes du CNC.La cogestion du secteur se construit alors à la fois de manière encadrée (les épreuves sont créées et organisées) et émergente au travers des activités de critiques des acteurs. Nous y étudions la place des outils de gestion, et en particulier celle des indicateurs statistiques.Nous construisons un modèle de cogestion par l’épreuve qui nous permet de mettre en avant les risques liés aux changements dans l’industrie. Le fonctionnement régulier de la cogestion, où les critiques viennent nourrir la cogestion tout en permettant son adaptation, permet l’intégration des retours des acteurs du secteur. Le risque lié aux NTIC se caractérise par la possibilité de remise en cause des principes d’évaluation à l’origine des épreuves. / The empirical context for this work concerns the changes in the movie industry due to the NTIC. We study the collective regulation process of the sector by industry stakeholders and the CNC (National Center for Cinema). We look at two phenomena. We study the debates in the press during the 2012-2014 period. Second, we look at the types of management tools used by the CNC as the organization in charge of regulating the French movie industry.We propose to represent the regulation process in the French movie industry as the organisation and evolution of trials to which actors of the sector participate.This co-regulation process is seen here as both framed and emergent. We study the role of management tools, especially statistical indicators in this co-regulation process.We build a co-regulation model based on the trial notion, allowing us to illustrate the risks linked to the changes occurring in the industry. In the regular functioning of the model, critics can be formulated an integrated to the trial system and allow for its adaptation. The risk linked to NTIC is characterized by the possibility of questioning the evaluation principles at the very foundation of the trial system.

This diploma thesis deals with the process of managing nonconforming products in the machining department of an unnamed manufacturing company located in the territory of Brno. It contains a search of the current state of science and technology in the field of quality management, a search of relevant standards, system analysis of the issue, design and justification of the selection of quality management tools, application of selected quality management methods to reduce the occurrence of nonconforming products in the machining department. Finally, an overall assessment of the current situation is made. All this supplemented by own conclusions and recommendations.

Ces dernières années, de nombreuses organisations professionnelles ont pris un important tournant gestionnaire. Les professionnels sont enjoints à intégrer dans leur rôle de nouvelles prérogatives et à mobiliser des instruments de gestion. L’injonction ainsi adressée aux professionnels interroge, dans le même temps, les rôles des gestionnaires traditionnels. Cette thèse s’intéresse à la manière dont les instruments de gestion, incarnation d’une logique économique et gestionnaire nouvelle, interviennent dans la constitution des rôles organisationnels. Afin de mieux saisir ce phénomène, nous étudions le cas du déploiement d’instruments de contrôle de gestion dans un important hôpital public français. Les hôpitaux sont en effet soumis à des exigences d’efficience croissantes, tant sur le plan économique que celui de la qualité des soins. Dans le sillage des réformes du financement des hôpitaux (tarification à l’activité) et de la nouvelle gouvernance, certains médecins et cadres de santé sont désormais en charge de la gestion de pools de services (pôles). Ils sont responsabilisés par le biais de contrats de pôle passés avec la direction, et sont invités à gérer leur pôle en mobilisant des instruments de suivi financiers inédits. En nous appuyant sur la théorie de l’acteur-réseau et en considérant l’établissement de nouveaux phénomènes socio-organisationnels comme un mouvement d’associations entre objets et humains, nous mettons en évidence l’action conjointe des instruments de gestion et des individus dans la constitution des rôles : les instruments de gestion ouvrent de nouvelles voies de pensée et d’action pour les individus, et les individus mettent en pratique ces instruments de multiples façon. Si les instruments de gestion prescrivent de nouveaux rôles de gestion, nous montrons que ce sont les interactions à l'oeuvre, entre instruments et individus, qui conduisent à l'internalisation du rôle prescrit. Sur un plan plus empirique, nous soulignons la nécessité de mener une réflexion locale tant sur la forme des instruments introduits et leurs finalités, que sur les missions des professionnels responsables de pôles et de directions fonctionnelles. / In the last few years, many professional organizations have gone through decisive managerial changes. Professionals are asked to take on new responsibilities and use management tools. At the same time, this new demand infringes on the role of classical managers. This thesis examines how management tools, as the embodiment of a new economic and managerial logic, impacts the building of organizational roles. In order to deepen our understanding of this phenomenon, we study the implantation of management accounting tools in a large French public hospital. Hospitals are currently facing growing demands for efficiency, in terms of costs and quality of care. Following the financing (prospective payment system) and governing reforms, some doctors and head nurses become responsible for a pool of services (clinical divisions). They are made responsible through a contractual engagement with the hospital management, and are encouraged to manage their division using new financial monitoring tools. Using the actor-network theory, we see the emergence of a new social-organizational phenomenon as a movement of associations between objects and humans. We thus show the joined action of management tools and individuals in the building of roles: management tools open new possibilities of thinking and actions for individuals, while individuals put in practice these tools in multiple ways. Although management tools prescribe new managerial roles, role internalization may be achieved only when tools and individuals interact. From an empirical perspective, we underline the need to fine-tune both design and objectives of the tools, as well as clarifying the missions of clinical divisions’ heads and managers.

Depuis la fin des années 2000, les risques psychosociaux (stress, anxiété, burn-out…) sont au cœur des débats sociétaux. La littérature explique l’apparition accrue de ces phénomènes par la diffusion d'une culture du résultat exigeant toujours plus des individus et contrôlant leur performance grâce à un ensemble de dispositifs et d'outils de gestion. Parallèlement, pour prévenir les risques psychosociaux les organisations s'appuient également sur des outils de gestion. Cette thèse vise donc à répondre à la question de recherche suivante : dans quelle mesure les outils de gestion participent aux risques psychosociaux, à leur production et à leur prévention ? Pour y parvenir nous avons réalisé une étude exploratoire, puis, quatre études de cas au sein d’organisations privées et publiques selon un design qualitatif composé de 67 entretiens semi-directifs, de deux observations non participantes et de documentations internes et externes. En étudiant les relations systémiques entre perceptions du réel, individus et outils de gestion, nous approfondissons les mécanismes complexes liant culture du résultat, dispositifs de gestion et risques psychosociaux. / Since the late 2000s, psychosocial risks (job strain, anxiety, burn out…) are a debating point. The literature explains it by the dissemination of a results-oriented culture which demands more and more to people and controls their performance by using management tools. Furthermore, to prevent psychosocial risks organizations also use management tools. That's why we focus our attention on the use of management tools in organizations to study the complex links between management control and psychosocial risks. Thus, our thesis aim to answer the following research question: to what extent management tools participate to psychosocial risks, to their creation and to their prevention ? To do this, we have first made an exploratory study and then four case studies in private and public organizations. So our qualitative design is composed by collecting 67 semi-structured interviews, two non-participatory observations and internal and external documents. By studying mutual relationship between perceptions of reality, individuals and management tools, we explore the complex mechanisms binding results-oriented culture, management tools and psychosocial risks.

9 ABSTRACT This diploma thesis summarizes the theoretical knowledge about the healthcare organization and its management, it also presents history and theories of leadership, the specifics of leadership in the healthcare organization and describes the generations of employees. The main goal of the work focuses on leadership education and training, personal characteristics of leaders, and new tools that are used in leadership. The aim of the thesis is to find current trends in the management of people in healthcare organizations in the Czech Republic. The diploma thesis uses the method of the in-depth interview with the subsequent thematic analysis of acquired data. An in-depth interview was conducted with six respondents; managers of small and medium-sized healthcare organizations. The thematic analysis examines the education and leadership of healthcare organizations, deals with the styles and tools used in leadership in recent years, and also shows whether and what kind changes in leadership are anticipated by senior executives in future years when a new generation of workers is emerging. The results of the analysis show that the education of managers of healthcare organizations in the field of management is still inadequate. Leaders seek to bring the leadership to a democratic line, but they still use...

This study explores student-consulting firms and how a strong organizational culture can be a key to mitigate their particular challenge of high employee turnover and how their management can work with different dimensions of organizational culture as tools to embed a strong organizational culture. A student-consulting firm is a consulting firm operated by students still engaged in regular educational programs that can be considered a form of knowledge-intensive firm (KIF). This study investigates how management in these firms work with organizational cul- ture through four dimensions, symbols, heroes, rituals and ceremonies, and values. These dimensions are based on Schein [1990] and extended by input from Hofstede et al. [1990] and Bolman and Deal [2003]. The findings of this study are based on three detailed case studies conducted at the three largest student-consulting firms in Sweden where semi-structured interviews were performed to investigate how manage- ment work with different managerial tools in these four dimensions. This study concludes that there are at least eleven discreet management tools that are used in these firms to mitigate the challenges that their high employee turnover implies. The findings provide in-depth insight into these tools and their usage and effect, thereby enhancing the understanding of the role of organizational culture and providing a framework for management.