Extensive research on burnout in different occupational fields has taken place internationally. However, no studies on waitrons in South Africa have been performed, while this is an occupational group seemingly facing high emotional strain in interaction with customers. The aim of this study was to determine the relationships between burnout, coping, engagement and health in the hospitality industry. In doing so the researchers would be able to advise the industry on how they could help in preventing burnout among waitrons as well as enhancing their work engagement. A random sample using a survey design was used. The sample consisted of 150 waitrons in restaurants and coffee shops in Potchefstroom, Northwest Province. The Maslach Burnout Inventory - Human Services Survey, the Utrecht Work Engagement Scale, the Cybernetic Coping Scale and the General Health Questionnaire were administered. The reliability of the measuring instruments was assessed with the use of Cronbach alpha coefficients. Descriptive statistics were used to analyse the data. Correlations and multiple regression analyses were used to assess the relationship between burnout, coping, engagement and general health. Findings indicate that in terms of burnout, the health of waitrons is predicted by their perceptions of accomplishment, having an avoidant coping strategy or favouring symptom reduction as coping strategy. Also, the interaction of their emotional exhaustion with the coping strategy of symptom reduction, as well as their feelings of accomplishment in interaction with having an accommodative coping strategy, predicted health. Findings indicate that in terms of engagement, experiencing high levels of energy in their work, being dedicated to their work, and not having an avoidant coping strategy or avoiding addressing the symptoms of stress was related to waitrons' health. Recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

By developing strong, self-sustaining individuals in organisations, employees will need to withstand the forces of stressors and be able to cope with continuous changes within their working environment. To move the equilibrium level from the current to the desired condition, the field of forces must be altered - by adding driving forces and by removing restraining forces. An individual's sense of coherence may either alleviate or aggravate reactions to a stressor and moderate the impact of occupational stressors on the individual's affective outcomes. The objectives of this study were to validate the 13-item version of the Orientation to Life Questionnaire (OLQ) (Antonovsky, 1987) and to determine the experience of employees with high levels of sense of coherence regarding helping and restraining factors within the workplace (compared to that of those with a low sense of coherence). A cross-sectional s w e y design was used. The total population (N = 2 678) of employees in a financial institution in Gauteng was used in this study. Random samples of groups with a strong (n = 300) and low (n = 300) sense of coherence were taken for purposes of the qualitative study. The OLQ (Antonovsky, 1987) and a biographical questionnaire were administered. The scale showed acceptable reliability and construct validity. The study set out to determine the applicability of the theoretical model of sense of coherence to employees in a financial institution. Reliability analysis revealed that the three subscales of sense of coherence were sufficiently internally consistent. The reliability of the measuring instrument were assessed with the use of Cronbach alpha coefficients. Descriptive statistics (e.g. mean and standard deviations) were used to analyse the data. By using the structural equation modelling approach, a one-dimensional factor structure for sense of coherence amongst employees in a financial institution emerged. The reliability analysis revealed that the alpha scores were acceptable. It can therefore be concluded that the 13-item version of the OLQ is a reliable and valid measuring instrument. The results showed that although employee groups with high and low levels of sense of coherence are experiencing similar helping and restraining factors within their working environment, helping factors are being experienced with a higher frequency by groups with high levels of sense of coherence and restraining factors with a higher frequency by groups with low levels of sense of coherence. Recommendations were made for future research. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007

Bakgrund – Stress påverkar kroppen både fysiskt och psykiskt, för att stressen inte ska ge negativa effekter är det viktigt med återhämtning. Stress i arbetet är vanligt förekommande framförallt inom sjukvården och kan uppstå då det ställs höga krav på individen. För att undvika att stressen ska påverka individen används olika former av hanteringsstrategier, det kan vara allt från problemlösande- till emotionellstrategier. Syfte – Att beskriva vårdpersonalens hanteringsstrategier vid arbetsrelaterad stress. Metod – En litteraturstudie med elva kvalitativa studier inkluderades, dessa analyserades med hjälp av Forsberg och Wengström, inspirerad av metod för innehållsanalys. Resultat – Författarnas resultat visade på två kategorier, ”problemlösande hanteringsstrategier” och ”känslomässiga hanteringsstrategier”, samt åtta underkategorier, ”att söka, ge och erhålla stöd”, ”att prioritera och planera arbetet”, ”att utföra aktiviteter”, ”reflektion och pauser”, ”att använda humor”, ”ilska och undvikande”, ”substansanvändning” och ”andlighet och tro”. Konklusion – Omvårdnadsyrket är ett krävande område där stress är oundvikligt, därför är det viktigt att hantera den stress som uppkommer i arbetet för att kunna bibehålla fokus. Mer forskning på effektiva strategier för stresshantering krävs. / Background - Stress affects the body both physically and mentally, to avoid negative effects of stress, it’s important with recovery. Occupational stress is common especially in health care personal and can occur when there are high work demands on the individual. To avoid occupational stress affect on the individual the use of various forms of coping strategies, it can vary from problemsolving- to emotional coping strategies. Purpose - To describe healthcare personnel management of occupationalstress. Method - A Literaturereview with eleven qualitative studies were included, these were analyzed by Forsberg and Wengströms, inspired by the method of content analysis. Results - The authors' results demonstrated in two categories, "problemsolving coping strategies" and "emotional coping strategies" and eight subcategories, "to seek, give and receive support", "to prioritize and plan work", "to perform activities", "reflection and breaks","use of humor", "anger and avoidance", "substance use" and "spirituality and faith". Conclusion – The nursing profession is a demanding area where stress is inevitable, therefore it is important to manage the stress that arises in the workplace in order to maintain focus. More research on effective strategies for stress management is required.

The purpose of the study was to perform a quantitative occupational stress risk assessment (OSRA) to evaluate the impact of health promotion (HP) lifestyle and perceived nature contact on the consequences of perceived stress from exposure to nursing stress risk factors. Perceived stress is defined as the employee’s personal interpretation of his or her work circumstance and any discrepancy between workplace demands (stressors) and individual capacities (resources). Registered nurses (RNs) in patient care settings are prone to high levels of perceived stress, which can cause errors in clinical care giving. High perceived stress is a consequence of risk factors from a nurse’s daily work routine including: workload, death and dying, inadequate preparation for role, staff support, uncertainty concerning treatment, communication with physicians, and communication with other nurses. Mitigating perceived stress improves nursing job performance, job satisfaction, and overall employee health, while reducing mental fatigue, absenteeism, and burnout. Methods performed included: Aim 1) a systematic literature and meta-analysis to establish benchmarks for perceived stress in nursing professionals for comparison of United States (US) and International healthcare settings; Aim 2) a cross-sectional study using a 125-item survey instrument administered online to an RN study population to evaluate relationships between perceived stress, HP lifestyle, and perceived nature contact; and Aim 3) a quantitative OSRA to rank nursing stress risk factors and examine differences by gender, ethnicity, and race. Results were: Aim 1) Perceived Stress Scale 14-item (PSS14) value for International nursing studies was 25.41 (95% CI 21.1 to 29.7), while US PSS14 nursing studies yielded a value of 23.8 (95% CI 19.8 to 27.7). Aim 2) the present study found Southern California RNs (n=161) had the same perceived stress (m = 22.8, 7.06 SD, p=0.082) as other US nursing professionals. RN perceived stress scores were negatively correlated (p<0.001) to HP lifestyle. HP lifestyle was positively correlated (p<0.001) to perceived nature contact. Aim 3) the OSRA model using HP lifestyle for coping exhibited the highest strength (92%) and reliability (90%); this model established RNs' risk factor rankings (RFRs) from high to low as: 1) communication with physicians, 2) workload, 3) uncertainty concerning treatment, 4) death and dying, 5) inadequate preparation for role, 6) communication with other nurses, and 7) staff support. High nursing RFRs were the same by gender. Differences were found with Hispanic RNs who ranked communication with other nurses as RFR 3 compared to non-Hispanic RNs at RFR 7. Also, non-white RNs ranked inadequate preparation for role as RFR 2 compared to white RNs at RFR 5. Although present study results focused on a single health provider RN population using self-reported survey instruments, the OSRA process can be applied to any occupational setting. This study supports introducing a quantitative OSRA process initiated in Europe to US worksites to identify and rank occupational stress risk factors for strategic prioritization and alignment with interventional resources. With continuous replication of OSRA within and between work-sectors, this process could elucidate US industry health and safety best practices. The present study focused on nurses as a first-test-case high-stress occupation. More OSRA nursing studies are recommended across a wider US geographic area to create normative values of comparison including stratum for gender, ethnicity, and race. Intervention, intervention effectiveness, and organizational change studies are needed to mitigate high nursing stress risk factors emanating from healthcare organizational challenges and to emphasize implications for improved patient care outcomes.

Bakgrund – Stress påverkar kroppen både fysiskt och psykiskt, för att stressen inte ska ge negativa effekter är det viktigt med återhämtning. Stress i arbetet är vanligt förekommande framförallt inom sjukvården och kan uppstå då det ställs höga krav på individen. För att undvika att stressen ska påverka individen används olika former av hanteringsstrategier, det kan vara allt från problemlösande- till emotionellstrategier. Syfte – Att beskriva vårdpersonalens hanteringsstrategier vid arbetsrelaterad stress. Metod – En litteraturstudie med elva kvalitativa studier inkluderades, dessa analyserades med hjälp av Forsberg och Wengström, inspirerad av metod för innehållsanalys. Resultat – Författarnas resultat visade på två kategorier, ”problemlösande hanteringsstrategier” och ”känslomässiga hanteringsstrategier”, samt åtta underkategorier, ”att söka, ge och erhålla stöd”, ”att prioritera och planera arbetet”, ”att utföra aktiviteter”, ”reflektion och pauser”, ”att använda humor”, ”ilska och undvikande”, ”substansanvändning” och ”andlighet och tro”. Konklusion – Omvårdnadsyrket är ett krävande område där stress är oundvikligt, därför är det viktigt att hantera den stress som uppkommer i arbetet för att kunna bibehålla fokus. Mer forskning på effektiva strategier för stresshantering krävs. / Background - Stress affects the body both physically and mentally, to avoid negative effects of stress, it’s important with recovery. Occupational stress is common especially in health care personal and can occur when there are high work demands on the individual. To avoid occupational stress affect on the individual the use of various forms of coping strategies, it can vary from problemsolving- to emotional coping strategies. Purpose - To describe healthcare personnel management of occupationalstress. Method - A Literaturereview with eleven qualitative studies were included, these were analyzed by Forsberg and Wengströms, inspired by the method of content analysis. Results - The authors' results demonstrated in two categories, "problemsolving coping strategies" and "emotional coping strategies" and eight subcategories, "to seek, give and receive support", "to prioritize and plan work", "to perform activities", "reflection and breaks","use of humor", "anger and avoidance", "substance use" and "spirituality and faith". Conclusion – The nursing profession is a demanding area where stress is inevitable, therefore it is important to manage the stress that arises in the workplace in order to maintain focus. More research on effective strategies for stress management is required.

Stressiga arbetsförhållanden är vardag för sjuksköterskan och samtidigt som kraven blir allt fler förväntas hen ge en god, trygg och säker vård. Syftet med studien är att undersöka vilka faktorer som bidrar till arbetsrelaterad stress hos sjuksköterskan inom hospital vård. Studien är utformad som en litteraturstudie och med hjälp av Fribergs analysmodell har artiklar sökts fram i olika elektroniska databaser. De artiklarna med relevant innehåll har kvalitétsgranskats och sedan analyserats enligt Fribergs analysprocess. Totalt användes nio artiklar där nyckelord identifierats och teman sedan utformats, den information om stressframkallande faktorer som tagits fram strukturerades slutligen upp i fyra teman, rädsla att göra fel, ensamhet, uteblivet stöd, och otillräcklighet. Resultatet visar att en hög andel sjuksköterskor upplever arbetsrelaterad stress på sin arbetsplats, men också att de största orsakerna till detta är rädsla att göra fel, ensamhet, uteblivet stöd och en känsla av att otillräcklighet. Denna stress kan i sin tur leda till brister i patientsäkerheten och möjligheten att bedriva den goda vård som är önskvärd, är ej möjlig. Relaterat till tidsbrist för sjuksköterskan finns risk för moralisk stress, där den vård som ser till patientens bästa ej hinns med. Med denna studie finns därför en förhoppning att informera allmänsjuksköterskor inom hospital vård och organisationen runt omkring om faktorer för arbetsrelaterad stress, för att bidra till ökad förståelse och därmed en hållbar utveckling.

Tre skelett från en kyrkogård daterad till Gotlands sen-vikingatid till tidig medeltid har analyserats avseende aktivitetsspår. Metoden som användes innebar observation av muskelutvecklingen tillsammans med förändringar i entesiterna som är fästen för muskler och ligament. Hittills har forskningen ägnat sig åt att studera dessa förändringar på ett kvantitativt sätt, genom att tilldela poäng till de olika förändringarna enligt hur utvecklade de är och sedan skapa en statistik. Men dessa metoder har fortfarande många begränsningar, eftersom det är väldigt få av dessa entesiter som har studerats. Syftet med studien har varit att undersöka vilka muskler var utvecklade och utröna hur dessa rörde sig tillsammans för att återskapa ett rörelsemönster som kan hjälpa att skapa en teori om vilka aktiviteter individerna sysslade med (arbetsuppgifter, fritidssysslor, m.m.). Analysen har gjorts med hjälp av litteratur om aktivitetsspår, paleopatologi, fysioterapi och med referensmaterialet från Osteologilaboratoriet vid Uppsala Universitet, Campus Gotland.

Background: Healthcare professionals are often the subject to occupational stress, the professional radiographer is no exception. Occupational stress has been seen as a predictor to burn outs amongst radiographer and may jeopardise the patients’ safety during radiologic examinations.  Purpose: The purpose of this study is to find out more about how radiographers in Uppsala County perceive stress in their workplace, the study aims to find out which factors affect occupational stress and how it expresses itself physically and mentally to the radiographer.  Method: The study was done through a qualitative method in the form of interviews with staff at x-ray departments at different hospitals.  Results: All of the informants felt some kind of occupational stress from time to time, some very rarely and others more frequent. The most common factors for stress that emerged from this study were staff shortage, and a high workflow, as well as high patient flow for radiological examinations. There were varied symptoms that appeared; mild symptoms such as sweating and more serious symptoms such as fatigue, anxiety and trouble sleeping.  Conclusion: The occupational stress of radiographers affects the radiographer both physically and mentally, and also patient safety and the quality of the examinations. One can clearly see that the amount of patients in relation to the sparse staff density creates an excessively high workload that leads to stress. This means that the radiographer finds it difficult to maintain the care they would like, in terms of time and quality. / Bakgrund: Hälso- och sjukvårdspersonal är ofta föremål för arbetsrelaterad stress, röntgensjuksköterskor är inget undantag. Arbetsrelaterad stress har uppfattats som en bidragande faktor för utbrändhet bland röntgensjuksköterskor och kan påverka patientsäkerheten under radiologiska undersökningar. Syfte: Att få veta mer om hur röntgensjuksköterskor i Uppsala län uppfattar stress på sin arbetsplats. Studien vill ta reda på vilka faktorer som påverkar arbetsrelaterad stress och hur det uttrycker sig fysiskt och psykiskt. Metod: Studien gjordes genom en kvalitativ metod i form av intervjuer med 11 röntgensjuksköterskor på röntgenavdelningar på olika sjukhus inom Uppsala län. Resultat: Alla informanter kände någon typ av arbetsrelaterad stress i olika grad, vissa mycket sällan och andra oftare. De vanligaste faktorerna för stress som uppkom vid denna studie var brist på personal och ett högt arbetsflöde och för många patienter som kom till en radiologisk undersökning samtidigt. Det framkom en del olika symtom, från milda symtom, som till exempel svettning men även allvarligare symptom som trötthet, ångest och sömnbesvär. Slutsats: Den arbetsrelaterade stressen hos röntgensjuksköterskor påverkar röntgensjuksköterskan både fysiskt och psykiskt och även patientsäkerheten och kvaliteten på undersökningarna. Man kan tydligt se att patientmängden i förhållande till den för glesa personaltätheten skapar en för hög arbetsbelastning som leder till stress. Detta gör att röntgensjuksköterskan upplever det som svårt att upprätthålla den vård de skulle vilja, tidsmässigt och kvalitetsmässigt.

A terceirização é uma forma flexível de emprego que tem sido largamente utilizada no contexto internacional e nacional, sendo que no Brasil essa prática passou a ser comum a partir de 1990. Segundo dados da literatura, a terceirização é responsável por gerar impactos negativos para os trabalhadores, principalmente em relação à sua saúde, e o estresse tem sido citado como o impacto mais recorrente. O estresse contribui para a manifestação de problemas físicos e psicológicos, para o empobrecimento da saúde e para o aumento do absenteísmo e diminuição da produtividade nas organizações, e pode ser causado por fatores do contexto de trabalho, chamados fatores de risco psicossocial. Mediante revisão de literatura, nota-se a escassez de pesquisas brasileiras que visam identificar os fatores de risco psicossocial no contexto da terceirização. Sendo assim, o objetivo do presente estudo foi identificar os fatores de risco psicossocial que podem interferir no estresse e na saúde de agentes de limpeza terceirizados e as estratégias que podem ser adotadas para a melhoria do trabalho terceirizado. Esta pesquisa consistiu em um estudo de caso de caráter exploratório, com utilização do método misto. Os dados foram coletados individualmente e os aspectos éticos envolvidos foram respeitados. Com os agentes de limpeza, foi realizada uma entrevista e aplicado o COPSOQ II e um questionário de dados sociodemográficos. Com os gestores da empresa terceirizada, foi realizada uma entrevista. Foram realizadas análises estatísticas descritivas e de correlação, os dados qualitativos foram analisados por meio da análise temática e os resultados de ambas as análises foram integrados e sintetizados. Os fatores de risco psicossocial identificados foram agrupados nos seguintes temas: Organização do trabalho e conteúdo das tarefas, Relações sociais e liderança, Exigências no trabalho e Interface família-indivíduo. As sugestões de estratégias para melhoria do trabalho, fornecida pelos participantes, consistiram em estratégias primárias de nível organizacional e grupal. Foi possível estabelecer relações entre as características da terceirização, as características do serviço de limpeza, questões de gênero e os fatores de risco psicossocial. Entre as características da terceirização que podem levar à exposição a fatores de risco psicossocial, destacou-se a existência de dupla hierarquia e as singularidades do contrato de trabalho. Tais resultados indicam a relevância das particularidades do trabalho terceirizado para a exposição dos trabalhadores aos fatores de risco psicossocial. Mais estudos são necessários a fim de verificar e sistematizar a existência de relações entre as variáveis estudadas, e estruturar e testar programas de intervenção para a redução do estresse no ambiente de trabalho. / Outsourcing is a flexible form of employment that has been widely used in the international and national context, and this practice has become common since 1990 in Brazil. According to the literature data, outsourcing is responsible for gerenating negative impacts on workers, especially in relation to their health, and stress has been cited as the most recurrent impact. Stress contributes to physical and psychological problems manifestation, to health impoverishment and to absenteeism increase and productivity decrease in organizations, and can be caused by work context factors, called psychosocial risk factors. A literature review shows few Brazilian research aimed to identify the psychosocial risk factos in the outsourcing context. Thus, the objective of the present study was to identify the psychosocial risk factors that may interfere in stress and health of outsourced cleaning agents and the strategies that can be adopted to improve outsourced work. This research consisted on a exploratory case study using the mixed method. Data were collected individually and the ethical aspects involved were respected. An interview was conducted and COPSOQ II and a sociodemographic data questionnaire were applied with the cleaning agents. An interview was conducted with the outsourced company managers. Statistical descriptive and correlation analysis were performed, the qualitative data were analyzed through the thematic analysis and the results of both analysis were integrated and synthesized. The psychosocial risk factors identified were grouped into the following themes: Work organization and task content, Social relations and leadership, Work requirements and Family-work interface. Work improvement suggested strategies, provided by the participants, consisted of primary strategies at organizational and group level. It was possible to establish relationships between outsourcing characteristics, cleaning service characteristics, gender related factors and psychosocial risk factors. Among the characteristics of outsourcing that can lead to exposure to psychosocial risk factors, it was highlighted the existence of a double hierarchy and the singularities of the work contract. These results indicate the relevance of outsourced work particulatiries for workers exposure to psychosocial risk factors. More studies are needed to verify and systematize the existence of relationships between the studied variables and to structure and test intervention programs for stress reduction in the work environment.

O trabalho de enfermagem tem sido foco de várias pesquisas diante da possibilidade de adoecimento físico e mental dos trabalhadores. Esse estudo objetivou analisar a prevalência e a associação entre estresse ocupacional e as estratégias de enfrentamento em técnicos e auxiliares de enfermagem de um hospital universitário. Obteve-se aprovação do Comitê de Ética em Pesquisa. A amostra foi aleatorizada com 338 técnicos e auxiliares de enfermagem, houve 8,2% de recusas totalizando 310 participantes. Desenvolveu-se um estudo transversal, de abordagem quantitativa. Para avaliação do estresse ocupacional e estratégias de enfrentamento aplicou-se a Job Stress Scale (JSS) e a Escala Modos de Enfrentamento de Problemas (EMEP). Os dados foram submetidos à estatística descritiva e analítica. Os participantes do estudo eram em sua maioria mulheres (76,1%), com idade media de 47,1 anos (DP 10,94), casados ou com companheiro (58,1%), com filhos (74,5%), auxiliares de enfermagem (85,5%), com único vínculo empregatício (79,4%), passaram por consulta médica no último ano (88,4%) e tiveram afastamento do trabalho no último ano (50,0%). Estavam altamente expostos ao estresse ocupacional 17,1% da amostra. As estratégias de enfrentamento mais utilizadas foram as estratégias focadas no problema (60,0%) e as menos utilizadas foram as focadas na emoção (1,3%). As estratégias de busca por práticas religiosas estiveram associadas à religião protestante, ao sexo feminino, a morar com alguém e a ter filhos. Ser protestante confere 1,9 vezes mais chances de utilizar as estratégias de busca por práticas religiosas; mulheres apresentaram 3,73 vezes mais chances de utilizar estratégias de enfrentamento de busca por práticas religiosas em relação ao sexo masculino; morar com alguém diminui as chances de utilizar a busca por práticas religiosas (OR=0,33); ter filhos aumenta as chances de utilização das estratégias de busca por práticas religiosas, sendo que a cada filho o trabalhador apresenta mais chance de utilizar as referidas estratégias (OR=1,40). O estresse ocupacional esteve estatisticamente associado às estratégias focadas na emoção, identificando essas estratégias como fator de risco para o estresse ocupacional. Contudo, o número de observações deste fator impede afirmar com certeza o fenômeno observado. Evidenciou-se tendência para que as estratégias focadas no problema desempenhem proteção ao estresse ocupacional. .As condições de trabalho vivenciadas pelos profissionais no ambiente hospitalar implicam em considerável prevalência de estresse laboral com repercussões biopsicossociais. Almeja-se com os resultados deste estudo, expandir o conhecimento científico e assim beneficiar os trabalhadores do setor da saúde, estimulando iniciativas e ações de proteção e promoção da saúde mental do trabalhador no ambiente labora. / Nursing assistance has been focus of numerous studies because of potential for physical and mental damage to theses workers. This study aimed to analyze the prevalence and association between occupational stress and coping strategies in technical and nursing assistants at a university hospital. It had approval of the Research Ethics Committee. The sample was randomized with 338 technicians and nursing assistants, there were 8.2% of refuse totaling 310 participants. We developed a cross-sectional study, with a quantitative approach. For evaluation of occupational stress and coping strategies were applied the Job Stress Scale (JSS) and the Ways of Coping (EMEP). The data were submitted to descriptive and analytical statistics. Participants were mostly women (76.1%), with a mean age of 47.1 years (SD 10.94), married or living with a partner (58.1%), with children (74.5%), nursing assistants (85.5%), with only employment (79.4%), were attended by medical consultation last year (88.4%) and had off work in the last year (50.0%). Were highly exposed to occupational stress 17.1% of the sample. Coping strategies were used more problem-focused strategies (60.0%) and the least used were the emotion- focused (1.3%). Strategies related to religious practices were associated with the Protestant religion, the female, living with someone and have children. Being Protestant gives 1.9 times more likely to use religious practices strategies; women were 3.73 times more likely to use coping strategies of seeking religious practices in relation to male, living with someone decreases the chances of use the religious practices strategies (OR=0.33), having children increases the chances of using search strategies of religious practices (OR=1.40). Occupational stress was statistically associated with emotion-focused strategies, identifying those strategies as a risk factor for occupational stress. However, the number of observations of this factor doesn´t permit to affirm the observed phenomenon certainly. There was a trend for strategies focused on problem play protection for occupational stress. Working conditions experienced by professionals in hospitals involve considerable prevalence of work stress which have an biopsychosocial impact. It is hoped that the results of this study, to increase scientific knowledge and thus benefit workers in the health sector, stimulating initiatives and actions for the mental health protection and promotion at the workplace.