Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2010.

Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2010.

A number of approaches of assessment associated with IS effectiveness have been examined, fundamental guidelines for research in this area have been derived, and a novel model of IS effectiveness has been proposed. A process based assessment method (PB-ISAM) based on the proposed effectiveness model has been elaborated. The new model and the new assessment method have been evaluated via three case studies. Specific implications have been drawn concerning the relationships between processes and the information system assessed. The three case studies have provided insight into the IS effectiveness field and for future work.

Litteraturen om Sälj- & verksamhetsplanering (S&OP) är generellt sett samstämmig kring slutsatsen att  en  sådan  process är  överlägsen traditionell planering,  där  varje  funktion planerar  sin  egen verksamhet. Men även om konceptet och möjliga fördelar är lätta att förstå, så har det visat sig svårt för många företag att operationalisera processen i verkligheten. Syftet med denna studie var därför att undersöka vilka stora hinder ett komplext tillverkande företag ställs inför vid operationaliserandet av en Sälj- & verksamhetsplaneringsprocess. För att fylla detta syfte så  genomfördes en djup fallstudie på  ett företag med ambitionen att operationalisera en standardprocess. Vidare gjordes en syntes av idag existerande mognadsramverk för processen, för att identifiera det mest passande ramverket för att diagnostisera en organisation och dess mognadsnivå. Genom att syntetisera litteraturen identifierades ramverket framtaget av Grimson och Pyke (2007) som det mest passande ramverket för att diagnostisera en organisation i den specifika kontexten. Vidare identifierades tre problemområden som i störst utsträckning hindrar operationaliserandet av en standardprocess: organisationens komplexitet, produktportföljskomplexitet samt IT-stöd. Denna  studie  bidrar  till  både  utövare  och  forskare  med  vägledning  för  att  framgångsrikt diagnostisera en organisations mognadsnivå inom processen, genom att identifiera och belysa de största hindren en komplex tillverkande organisation möter. För forskare påvisar detta att djupare forskning behövs inom vart och ett av dessa problemområden, och för företag och organisationer belyser   denna   studie   vart   resurser   ska   fokuseras   för   att   möjliggöra   ett   framgångsrikt operationaliserande av en Sälj- & Verksamhetsplaneringsprocess. / In general, literature is unanimous in concluding that Sales & Operations Planning (S&OP) is superior to traditional decoupled planning. But even though the concept and potential benefits of S&OP  is  easy  to  comprehend,  the  process  has  proven  to  be  difficult  for  organizations  to operationalize in reality. Thus, the objective of this research was to investigate what major obstacles complex manufacturing organizations face while striving to operationalize a standard level Sales & Operations Planning process. In order to fill the research objective, empirical research in an in-depth case study format at a company that have the ambition to operationalize a standard level process was performed. More, a framework synthesis was carried out to identify the most suitable maturity framework for diagnosing organization’s S&OP maturity level. Through the S&OP Maturity Model Synthesis the framework by Grimson & Pyke (2007) is found the most appropriate for diagnosing a company within the specific context. Further, the major obstacles  for  complex  manufacturing  organizations  identified  are:  Organizational  complexity, product portfolio complexity and IT system support. This study firstly contributes to  practitioners and  researchers with guidance for  organizational diagnosis.   Secondly,   by   investigating   and   highlighting   the   major   obstacles   that   complex manufacturing organizations encounter when seeking to evolve in a S&OP process.  For researchers this indicates further research within each of these areas, and for practitioners the result signals where to focus time and resources in order to enable S&OP maturity progress.

Maturity models can help organizations understand their processes and thereby improve them.  The Capability Maturity Model (CMM) is a framework with five index-based levels that describes key elements in an effective software process. By identifying a level of process maturity, the model's guidelines can be followed for improvement in process performance. The aim of the study has been to study the performance of a customer service process and identify its process maturity, in order to find proposals for process improvements. By measuring the current performance with the help of combination of methods the process has been compared with CMM's two first levels. The study is based on the questions (1) How does the process perform today? (2) Which level of maturity in relation to CMM does the process have? and (3) How can the processes maturity be improved? Data has been collected through questionnaires from which the mean values have been compared with the company’s specified goals. Causes of process variation have been studied with the help of regression analyses, employee surveys, interviews with leaders and participatory observations. The performance and maturity of the process has been analysed using CMM's guidelines and the quality tool capability analysis. The study shows (1) that the process varies considerably and that there are assignable causes of variation in the process. The process is not consistent with the target values. The target values ​​have not been updated in recent years and therefore do not match the actual process capability. There are no well-defined routines to manage the process. (2) The Capability Index is estimated to 0.7 which places the process on the first level of CMM. This would indicate that the process is as unstable and uncontrolled. (3) In order to develop from the first level of CMM, process management principles and target values should be implemented. Control parameters should be implemented in the process both from an organizational perspective and as a customer perspective in order to create the conditions for a more stable process. The organization itself should also implement process work, new goals and routines for improvement work in the daily work.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-11-16T11:37:10Z No. of bitstreams: 1 Rafael Teixeira Nicolela_.pdf: 19694667 bytes, checksum: 730b938cca0bfa9dc538a7d03350fa51 (MD5) / Made available in DSpace on 2017-11-16T11:37:10Z (GMT). No. of bitstreams: 1 Rafael Teixeira Nicolela_.pdf: 19694667 bytes, checksum: 730b938cca0bfa9dc538a7d03350fa51 (MD5) Previous issue date: 2017-06-27 / Nenhuma / Estratégia é um tema de alta relevância para a gestão, ocupando lugar de destaque seja em pesquisas acadêmicas, seja nas práticas das organizações. E também um tema complexo: são diferentes perspectivas, várias escolas de pensamento, algumas pesquisas focadas em conteúdo e outras em processo, algumas pesquisas enfocando a formulação de estratégias, outras a sua implementação. Talvez devido à complexidade, o índice de insucesso com estratégias é muito alto: estimativas apontam 60 a 70% de falhas em mudanças estratégicas. O objetivo desta pesquisa é ajudar as empresas a compreenderem sua habilidade de propor e implementar boas estratégias. Adotando um enfoque processual, a pesquisa propõe um artefato para medição da capacidade do processo estratégico, com a crença de que a medição desta capacidade é o primeiro passo para um plano de melhorias. Através de uma pesquisa qualitativa e quantitativa, o trabalho desenvolve um artefato de avaliação da maturidade do processo estratégico de uma organização e o aplica em população de empresas gaúchas de diferentes segmentos industriais e diversos portes. O modelo inicialmente proposto é parcialmente validado num primeiro teste. A contribuição desta pesquisa para a comunidade prática é genericamente a recomendação de uso de métodos de gestão de processos para a melhoria da capacidade do processo estratégico, e especificamente a proposição de um modelo para avaliação de sua maturidade. Não encontramos nenhuma pesquisa com esta intenção. / Strategy is a highly relevant topic for management, occupying a prominent place in academic research, and in the practices of organizations. It is also a complex theme: different perspectives, several schools of thought, some research focused on content and others in process, some research focusing on the formulation of strategies, others on their implementation. Perhaps due to this complexity, the failure rate with strategies is very high: estimates point to 60 to 70% of failures in strategic changes. The purpose of this research is to help companies understand their ability to propose and implement good strategies. Adopting a procedural approach, the research proposes an artifact to measure the capacity of the strategic process, with the belief that measuring this capability is the first step towards a plan for improvement. Through a qualitative and quantitative research, the work develops a maturity evaluation framework for the strategic process and applies it to a population of companies in Rio Grande do Sul of different industrial segments and different sizes. The initially proposed model is partially validated in a first test. The contribution of this research to the practical community is generally the recommendation of using process management methods to improve the capacity of the strategic process, and specifically the proposition of a model for maturity evaluation. We did not find any research with this intent.

Inom flera svenska statliga myndigheter har det processbaserade arbetssättet blivit en metod för att öka effektiviteten inom organisationer. Migrationsverket, en myndighet som under mitten av 2010-talet tog emot ett rekordstort antal skyddssökande under den stora flyktingkrisen, har på senare tid börjat att implementera ett nytt processbaserat arbetssätt inom asylprövningen kallat ”Asyl 360”. Denna fallstudie undersöker hur medarbetarna på en av de asylprövningsenheter som implementerat Asyl 360 upplever att det nya processbaserade arbetssättet påverkat dem. Den ämnar också att, med hjälp av en egenutvecklad kontextanpassad processmognadsmodell, undersöka vilken processmognadsnivå den undersökta asylprövningsenheten befinner sig på. Den metodologiska inriktningen av studien är en kvalitativ fallstudie där den insamlade datan har inhämtats genom intervjuer med medarbetare på den undersökta organisationen. Resultatet och analysen av studien visar dels vilken processmognadsnivå organisationen befinner sig på, men även en utvärdering av den egenutvecklade kontextanpassade processmognadsmodellens funktionalitet / Within several Swedish government agencies, the process-based approach has become a method for increasing efficiency within the organizations. The Swedish Migration Agency, an agency that received a record number of refugee applicants during the great refugee crisis in the mid-2010s, has recently begun to implement a new process-based approach in the asylum field called "Asyl 360". This case study examines how the employees at one of the units that implemented Asylum 360 feels that the new process-based working method has affected them. It also intends to investigate what process maturity level the investigated asylum review unit is at, with the help of a self-developed, context-adapted process maturity model. The methodological focus of the study is a qualitative case study where the collected data has been collected through interviews with employees of the researched organization. The result and analysis of the study shows what level of process maturity the studied organization is currently on. It also evaluates the functionality of the self-developed, context-adapted process maturity model / <p>2020-06-26</p>

Business Process Management, the object of this thesis, has still growing importance in the functioning of the organization, and has a positive impact on its success. In the view of a dynamic market environment, Business Process Management has an inherent importance in the strategic business development. When an organization decides to implement process control and manage its activities, it should be also able to measure its processes and evaluate them. This ability gives the organization the possibility to efficiently and effectively manage processes and identify shortcomings for creation of business strategy on a competitive market. This dissertation presents a new evaluation model of a process control in the production systems, which organizations can use as a guide for further development. This work brings a new perspective in the field of process control and its evaluation of the production systems. The main objective of this dissertation is to design the assessment of the process control levels in the production systems on the basis of theoretical research and practical experience. The proposed solution was then verified by field research in selected organizations.

The turbulent markets and changing business landscapes of today put pressure on companies to be competitive, adaptable, and capable of rapid change. Qualifications that can be achieved through high operational performance and continuous process quality improvement. The changing business landscape also provides opportunities for companies to use technology to create value-creating processes in collaboration with their customers. The study presents an organisation that has benefited from the new business landscape with a high capacity to adapt and change, but which currently lacks a structure for process quality development, which does not make them competitive.  Thus, the study aims to create a unique approach to processes as a basis for the organisation’s continued process quality development. The study, conducted within a young company on a rapid growth journey, analyses its current ways of working, process needs, and identifies what is needed to increase process knowledge within the company. The case study is based on a quality engineering theoretical framework with elements of change theory to ensure short and long-term results.  The study shows that the organisation has integrated ways of working which supports continuous improvement, customer-centricity, and employee involvement with the help of an engaged management. However, there is a lack of ways of working that support process work and fact-based decisions, which means that all processes need to be optimised and systematically improved through documentation, delegation, and relevant measurements. Finally, the unique approach to processes is presented, based on the organisation’s current approach, Trial and error, with associated tools to ensure the organisation’s process quality development and process understanding. / Dagens turbulenta marknader och föränderliga affärslandskap bidrar med en press på företag att vara konkurrenskraftiga, anpassningsbara och dessutom inneha snabb förändringsförmåga. Kvalifikationer som kan uppnås genom hög operativ prestanda och ständig processkvalitetsutveckling. Det föränderliga affärslandskapet bidrar dessutom med möjligheter för företag att med hjälp av tekniken skapa värdeskapande processer i samverkan med dess kunder. I studien presenteras en organisation som dragit nytta av det nya affärslandskapet med stor anpassningskapacitet och förändringsförmåga, men som i dagsläget saknar struktur för processkvalitetsutvecklingen, vilket inte gör de konkurrenskraftiga.  Studien syftar således till att skapa ett unikt arbetssätt för processer som underlag för organisationens fortsatta processkvalitetsutveckling. Studien, som är genomförd inom ett ungt företag med snabb tillväxtresa, analyserar dess nuvarande arbetssätt, processbehov och identifierar vad som behövs för att öka processkunskapen inom företaget. Fallstudien bygger på ett kvalitettekniskt teoretiskt ramverk med inslag av förändringsteori för att säkerställa kort- och långsiktiga resultat. Undersökningen visar att organisationen besitter integrerade arbetssätt som stödjer ständiga förbättringar, kundcentralisering och medarbetarinkludering med hjälp av en engagerad ledning. Däremot saknas arbetssätt som stödjer processarbetet och faktabaserade beslut, vilket innebär att samtliga processer behöver optimeras och systematiskt förbättras genom dokumentation, delegering och relevanta mätningar. Slutligen presenteras det unika arbetssättet för processer, som baseras på organisationens nuvarande arbetssätt Försök och lär, med tillhörande verktyg för att säkerställa organisationens processkvalitetsutveckling och processförståelse.

Detta examensarbete ämnar till att identifiera kvalitetsproblem inom den studerade organisationen varpå kvalitetstekniska tillvägagångssätt appliceras i syfte av att framställa lösningsförslag. Rapporten innefattar teorierna SWOT, Sociala medielandskapet, hörnstensmodellen, processmodellering, processmognad, TQM, PDSA-cykeln, statistisk processtyrning, Ishikawadiagramoch tidigare forskning som anses adekvat. Arbetet är vidare en fallstudie där kvalitativa och kvantitativa data, övervägande av primär art, skapat underlag för rapportens innehåll. Resultat tyder på att det inom den studerade organisationen råder brist på nödvändiga rutiner och resurseffektivitet för att möjliggöra fortsatt progression. Företagets resurser nyttjas ineffektivt vilket anses hämma företagets utvecklingsmöjligheter. Att det inom organisationen finns kvalitetsproblem har utmynnat i en oönskad mängd ouppfyllda bokningar, en företeelse kallad timeouts. Företeelsen har sedermera lett till förlust av potentiell inkomst. Presenterat resultat påvisar vidare att det inom den studerade organisationen finns goda förutsättningar för tillväxt. Slutsatser som kan dras påvisar att den studerade organisationen i samförstånd med tidigare forskning står inför utmaningen att skapa balans mellan ettagilt arbetssätt och processmognad. Bristen på dokumentation och rutiner samt ett ineffektivt resursutnyttjande utgör stora hot mot tillväxt varpå tre lösningsförslag har presenterats. I rapporten redovisas följande tre lösningsförslag: förbättring av processmognad, förvärv av stylister samt aktivering av befintliga stylister och anskaffning av extrapersonal. För vardera enskild lösning har en individuellt utformad handlingsplan och en preliminärt utformad tidplan upprättats. / This thesis aims to identify quality problems within the studied organization, whereupon quality-technical approaches are applied in order to produce solution proposals. The report includes the theories SWOT, Social Media Landscape, Cornerstone Model, Process Modeling, Process Maturity, TQM, PDSA Cycle, Statistical Process Control, Ishikawa Diagram and previous research that is considered adequate. The work is a case study where qualitative and quantitative data, predominantly of the primary form, created the basis for the report's content. Results indicate that there is a lack of necessary routines and resource efficiency within the studied organization to enable continued progression. The company's resources are used inefficiently, which is considered to inhibit the company's development opportunities. The fact that there are quality problems within the organization has resulted in an unwanted amount of unfulfilled bookings, a phenomenon called timeouts. The phenomenon has subsequently led to a loss of potential income. Presented results further demonstrate that within the studied organization there are good conditions for growth. Conclusions that can be drawn show that the studied organization, in agreement with previous research, faces the challenge of creating a balance between an agile working method and process maturity. The lack of documentation and routines as well as inefficient resource utilization represent major threats to growth, after which three solutions have been presented. The report presents the following three solution proposals: improvement of process maturity, acquisition of stylists and activation of existing stylists and acquisition of extra staff. For each individual solution, an individually designed action plan and a preliminary design timetable have been established.