Screen readers for visually impaired users are poorly optimized for e-commerce websites hence the exclusion of the content. It creates a societal need for accessibility of the content in e-commerce websites for the visually impaired users. This study explores how six blindfolded participants could co-design a Voice User Interface (VUI) in an e-commerce website to convey its information that creates a good user experience for visually impaired. The result of a co-design workshop with interaction design practices showed that a VUI should be humanlike and convey relevant information. Failed speech recognition and overwhelming information had a negative impact on the user experience. To cope with the problems, the VUI should provide more control to the users by conveying explicit confirmations and retrospective information from past shopping trips. Due to the difficulties in finding visually impaired participants, the design process was not completed hence the ideation needs an additional design process.

Previous research has shown that institutional logics are the frame of reference used by individuals to make sense of their everyday life. This thesis aims to understand how such logics are displayed by actors in the public, private and non-profit sector and how they influence the construction of intersectoral collaboration for social innovation in a Swedish context. The aim is fulfilled through the research questions (i) How are institutional logics expressed by the informants? (ii) Do the interpretations of the ideal institutional logics influence the construction of boundary work? This is analyzed through the framework of boundary work.  This qualitative study was conducted through in-depth interviews with ten actors working in different sectors all participating in a coalition hosted by Mötesplats Social Innovation. The empirics demonstrate that the respondents display logics through four sub-themes; economic resources, incentives for activities through meaningfulness, source of authority and salient values. Various logics in the three sectors result in differences between the sectors. These differences lead to an advantage for intersectoral collaboration; thus, sectors hold different competencies and resources, resulting in fruitful collaboration, but also come with disadvantages such as unclear responsibilities, causing hindrance to collaborate. Actors base their actions in accordance with prevailing characteristics within the logic of their sector. Some characteristics overlap between sectors, and this answers research question two. Similar sectors tend to collaborate more than others, in this case, the public and non-profit, based on similar salient values and incentives for activities through meaningfulness but also due to a dependency from the non-profit sector’s side on the public sector for achieving economic resources. Further, logics create hindrances for intersectoral collaboration through its material attributes and lack of financial resources seems as the main hindrance to collaborate intersectoral for social innovation.

[pt] Esta tese investiga a contribuição do design para a inovação social dos serviços públicos de atenção primária à saúde. Para tanto, a tese foi organizada em três etapas (1) pesquisa em dados secundários sobre os campos do saber do design, dos serviços e do design de serviços; (2) observação participante em um projeto de pesquisa da Lancaster University, chamado Design in Practice, no qual foi possível identificar as abordagens utilizadas pelos designers de serviços voltados à criação de novos serviços de saúde para o Sistema de Saúde Público Inglês (NHS); (3) pesquisa-ação para avaliar o potencial do método, pela criação de um novo serviço de atenção à saúde, no contexto brasileiro, voltado aos portadores de diabetes tipo II. Esta foi conduzida na Unidade Básica de Saúde (UBS) Vila Gaúcha, na cidade de Porto Alegre, a partir da aplicação da abordagem projetual centrada na experiência dos usuários. Nessa etapa, foi possível fazer uma intervenção de design de serviços, criar um novo serviço de atenção de saúde aos portadores de diabetes tipo II e avaliar os resultados alcançados pelo novo serviço. Os resultados encontrados sugerem que a competência em design pode contribuir de diferentes maneiras para criação de serviços de atenção básica à saúde, a saber: (1) pela interpretação do valor e do significado do serviço para os diferentes atores envolvidos no seu uso; (2) pela tradução desse conhecimento em uma linguagem visual compreensível a todos, possibilitando a (co)criação de uma solução; (3) pela configuração do conceito do serviço, contribuindo para a construção de um argumento persuasivo sobre como as pessoas devem agir em uma determinada situação; (4) pela inclusão das pessoas, cujo comportamento precisa ser afetado, no processo de (co)criação desse argumento, favorecendo o surgimento de uma inovação social. Por fim, a tese apresenta uma proposta de método design de serviços para aqueles que têm por foco uma inovação social. / [en] This thesis investigates the design discipline contribution on primary care health services social innovation. To this end, the thesis has been divided in three stages: (1) desk research about design, service and service design disciplines; (2) participant observational research in Design in Practice research project at Lancaster University, where it was possible to identify the service designers approaches to create new services for British National Health System (NHS); (3) an action research to evaluate the potential of service design method by creating a new primary care health service for patients with type II diabetes, in the Brazilian context. This design project was conducted at Vila Gaucha Basic Health Unit, at Porto Alegre city, by using experience based design approach. At this stage, it was possible to make a service design intervention; to create a new primary care health service for patients with diabetes type II and to evaluate the results reached by this new service. The results shows that the design competence could contribute in different ways for the creation of new primary care health services: (1) by interpreting service value and meaning for different actors involved in its use; and (2) by translating this knowledge into a visual language understandable to all, allowing the co-creation of solution; (3) by configurating services concepts, it building a persuasive argument about how people should act in a certain situation; and (4) by including these people, whose behaviour needs to be affected, in the argument co-creation process, design makes more favourable the emergence of a social innovation. As a result of this investigation, this thesis proposes a method for designing services that focus on social innovation.

This is a documentation of a programmatic design approach, moving through different levels of an established practice of grassroots activism. The text frames an open-ended, exploratory methodology, as four stages of investigation, trying to find possible ways to shape and increase understanding of, and facilitate a process, of co-designing a practice. It presents the experience of looking for opportunities for counter-narration, as contribution to an activist cause, and questioning the role, purpose and approach of a designer in a grassroots activist environment.

Gender is one of the central organizing principles around which social and corporate innovation revolves. The multinational Ghanaian mining is dominated by men and masculinity cultures. To gain an adequate understanding of this phenomenon, it is prudent to explore its gendered nature. This thesis reflects consciously upon the pre-entry, organizational and sociocultural barriers affecting the effective participation of women in mine jobs. And beyond the barriers, it examines what changes have occurred, occasioning a shift in gender dynamics, leading to an increasing number of women participation in the industry? The current thesis adopts a case study method, deploying a mix of quantitative and qualitative approaches; administered questionnaires, conducted individual interviews, observations, archival documents, and focus group discussions with respondents in four mining companies and a mining and technology university in Ghana. The AMOS–based structural equation modeling approach was used to analyze the quantitative data, while thematic and discourse analysis was employed in analyzing the qualitative narratives of the respondents. Results of the thesis point to the social construction of gender in science, engineering and technology education as a pre-entry barrier. Also, a complex web of male-dominance, gender bias, role models and mentorship constraints, coupled with unfriendly family work policies were noted organizational barriers. In furtherance, common prejudices, perceptions and stereotyped notions of gender roles in the mines constituted noted sociocultural factors constraining effective participation of women in mine work. However beyond the pre-entry, organizational and sociocultural barriers, the current thesis intuits a phenomenon of a ‘women’s revolution’ in the mines, witnessing collective efforts from Women in Mining Ghana as well as the mine workers’ organizations and allied institutions adopting gender strategic measures, such as the ‘ore solidarity,’ gender mainstreaming in admission programmes as well as gender-driven mining initiatives aimed at re-engineering or striking a shift in gender dynamics in the mine jobs of Ghana. Consequently, the classic and continuous male-dominance in Ghanaian mines constitute a considerable concern for mine work organizational development, with practical implications for the mining industry, employment, and  labor relation practices as well as public policy in Ghana. Therefore, affirmative action is recommended for gender deconstruction and promotion of gender democracy. Indeed this move for inclusivity will engender poverty eradication work towards achieving organizational modernization, their global competitiveness and an assurance for gender-driven social innovative mining.

Soziale Innovation – Sie gilt als Lebenselixier moderner Gesellschaften und wird im sozialen Miteinander doch wenig benannt. Politiker und Wissenschaftlicher sehen in ihr den Schlüssel der gesellschaftlichen Neuerung, die durch Bürgerinnen und Bürger veranlasst wird. Und doch birgt die Vergegenständlichung einige Herausforderungen. Mit und in diesem Herausgeberband, der an der Technischen Universität Chemnitz entstanden ist, fragen wir uns: Mit welchem Paradigma wird sie belegt? Können wir das Konstrukt philosophisch fassen? Wie können Prozessmodelle der sozialen Innovation visualisiert werden? Welche Besonderheiten treten bei der Evaluierung und Steuerbarkeit auf? Und sind Non Profit Organisationen ein Inkubator für soziale Innovationen? Somit intendieren wir im vorliegenden Band einen holistischen Blick auf das beschriebene Phänomen für Wissenschaftler, Studierende und Interessierte. / Social Innovation - It is regarded as an elixir of modern societies, but sparse named in social togetherness. Politicians and scholars see it as the key to new social practices, which is caused by citizens. However, the clarification contains some challenges. In this publication, which was developed at Technische Universität Chemnitz, we ask: Which paradigm is deposited? Can we comprehend the construct philosophically? How can process models of social innovation be visualized? Are there conditions of evaluation and controllability? Are non-profit organizations an incubator for social innovation? Thus, in the present volume we intend a holistic view of the described phenomenon for scientists, students and interested parties.

[pt] Frente à complexidade do cenário contemporâneo e às tensões existentes nas esferas globais e locais, práticas projetuais mais efetivas e transformadoras necessitam integrar não somente a materialidade dos recursos, mas incluir também significados mais amplos, dando forma às percepções, pensamentos, culturas e saberes que constituem e caracterizam determinada localidade. Esta perspectiva abre espaço para a contribuição do design nos segmentos locais a partir de práticas que derivam do olhar do sujeito sobre seu ambiente, com contornos definidos a partir das interferências nas dimensões simbólicas, sociopolíticas, econômicas e ambientais que coexistem nos locus social. Com a finalidade de investigar as principais estratégias em design orientadas para a inovação social com enfoque no desenvolvimento local esta pesquisa buscou analisar as teorias e práticas desenvolvidas no campo do design em território nacional e discutir o modo como estas estratégias têm sido implantadas junto aos empreendimentos econômicos solidários em suas diferentes realidades e contextos. Para a realização desse estudo foi efetuada uma investigação teórica e empírica fundamentada no método de análise de conteúdo em uma amostragem de três grupos brasileiros de pesquisa em design, com a finalidade de compor um mapeamento das estratégias já utilizadas incluindo seus diferentes modos de implantação, suas principais potencialidades e barreiras. O resultado final consiste na elaboração de parâmetros que orientem o processo de projeto, provendo recomendações para a integração de estratégias em design orientadas para a inovação social e para o desenvolvimento local. / [en] Facing the complexity of contemporary scenario and the tensions between global and local levels, effective and transformative design practices need to integrate not only material resources, but also include broader meanings, shape perceptions, thoughts, cultures, knowledge and resources that constitute and characterize a certain locality. This perspective gives place to the contribution of design in local segments starting from practices derived from the subjects’ point of view on their environment, with outlines defined from the interferences in environmental, sociopolitical, symbolic, and economic dimensions that coexist in the social locus. In order to investigate the main design strategies oriented to social innovation with a focus on local development, this research investigates the theories and practices developed in Brazilian design field, and discusses how these strategies have been implemented in the different contexts of economic-solidarity achievements. This study was conducted from theoretical and empirical research based on the content analysis method in order to map the strategies already used by Brazilian design research centers. The analysis was performed in three design research centers, including the different process of implanting and the main potentialities and barriers. The final result of this thesis consists on the elaboration of parameters for the project process, providing recommendations to the integration of design strategies oriented to social innovation and local development.

Depuis plusieurs années le système de santé connait des changements importants, notamment dans la manière de « prendre soin ». L’originalité de la recherche est d’analyser le processus de théorisation par le prisme des innovations sociales au sein d’un espace favorable aux innovations, lequel est une forme organisée spécifique : la Méta-organisation expérimentale et créative (MOEC). Le processus de théorisation est peu étudié au sein d’une forme organisée spécifique et l’objectif de la recherche vise à enrichir la littérature par des contributions théoriques et empiriques. En ce sens, ce travail de recherche consiste à montrer l’importance de la théorisation lors de l’institutionnalisation d’une innovation ainsi que le rôle de la MOEC à initier et soutenir les innovations. La recherche s’intéresse aux innovations élaborées par une pluralité d’acteurs issus du champ de la santé (sanitaire, médico-social et social), lesquels se rassemblent au sein d’un espace ouvert (Espace partagé de santé publique), initié par le Centre Hospitalier Universitaire de Nice / For several years the health system experiencing significant changes, including how to "take care". The originality of the research is to analyze the theory of processes through the prism of social innovation in a favorable space to innovation, which is a specific organized form: the Meta-Organization Experimental and Creative (MOEC). The theorizing process is few studied and the research objectives are to enrich the literature of theoretical and empirical contributions. In this sense, this research work is to show the importance of theorizing in the institutionalization of innovation and the role of MOEC to initiate and support innovation. The research focuses on innovations developed by a plurality of actors from the field of health (health and medico-social), which gather in an open space (Shared space of public health), initiated by University Hospital of Nice. The research work is divided into four parts. The first part presents theoretical framework and links the three research subjects, "theorizing", "social innovation" and a "space for innovation : Meta-organization". They are well structured : how theorizing initiates and supports innovations in an experimental meta-organization and creative ? The second part presents the search field and the methodology used, including the epistemological choices. Given the research question, the focus is placed on three innovations developed by the EPSP : the project "Health sports seniors Saint-Roch" (4S), the "30 recommendations for retirements homes of the 21st century” and the “Center support social health (C3S)”. The third part presents the analysis of results from our different observations

The United Nations Sustainable Development Goals (SDGs) are a well-known and comprehensive framework for sustainable development. However due to the overlapping and interrelated nature of the goals, action towards one goal can positively or negatively contribute to another.Social innovation hubs including Impact Hub and Centre for Social Innovation use the SDGs to support social entrepreneurs to have a positive impact. Document analysis and interviews with 15 practitioners from these hubs informed the research on how the organizations perceive and contribute to sustainability, how they integrate the SDGs, and the challenges and benefits with using the SDGs. Based on that, this research has developed five recommendations for social innovation hubs to: 1) Define Sustainability; 2) Enhance Visioning; 3) Design co-creative programs; 4) Define Impact;and 5) Communicate Impact. While other elements of the Framework for Strategic Sustainable Development (FSSD) could be used to complement the SDGs, the Sustainability Principles (SPs) of the FSSD are recommended as a definition for sustainability.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-11-26T10:54:23Z No. of bitstreams: 1 Fernanda Cardoso Romão Freitas.pdf: 1820518 bytes, checksum: 8cb9d6a91d28616f499df295b084c5ab (MD5) / Made available in DSpace on 2018-11-26T10:54:23Z (GMT). No. of bitstreams: 1 Fernanda Cardoso Romão Freitas.pdf: 1820518 bytes, checksum: 8cb9d6a91d28616f499df295b084c5ab (MD5) Previous issue date: 2018-09-06 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The Social Impact Business (NIS) is growing in different parts of the world and Social Innovation (IS) emerges as an alternative to create innovative solutions in an inclusive way. There is evidence that Social Innovation can become important to economic and social growth. Such is due to the fact that we are experiencing transformative challenges such as Longevity Revolution, which is occurring in Brazil and in different parts of the world and requires innovative initiatives to meet new needs resulting from this transformation. In the literature review, there were identified some gaps in the field, such as: few empirical studies about Social Impact Business and Social Innovation and inexistence of studies on NIS and IS for the challenge of longevity increase. Then, from this gap and knowing that in the near future a big part of the population will be elder, we come to the question of this research: How can Social Impact Business and Social Innovation propose solutions to overcome the challenge of increasing longevity? The proposal of this research is to illustrate how Social Impact Business and Social Innovations can bring solutions to this challenge. The methodological procedures followed a qualitative and exploratory approach with interviews to obtain of evidence source. The process of data analysis was done with the help of ATLAS.ti software, based on coding technique. The results of this research show that the main challenge of the Longevity Revolution is prejudice. Other fifteen challenges were evidenced in this research. The greatest contribution in social outcome by the companies participating in this research is the possibility of social existence. This social result contributes strongly to two of the four pillars of Active Aging, which are important elements in response to the Longevity Revolution / Os Negócios de Impacto Social (NIS) estão em crescimento em diferentes partes do globo e a Inovação Social (IS) surge como uma alternativa para criar soluções inovadoras de forma inclusiva. Hoje, há indícios de que a IS pode se tornar fundamental para o crescimento econômico e social. Isto se deve ao fato de estarmos vivenciando desafios transformadores como a Revolução da Longevidade, que está ocorrendo no Brasil e no mundo e requer iniciativas inovadoras para atender às novas necessidades decorrentes desta transformação. Foram identificadas, por meio da revisão de literatura, algumas lacunas no campo, tais como: poucos estudos empíricos sobre NIS e IS e ausência de estudos sobre NIS e IS para a questão Revolução da Longevidade. A partir destas lacunas, e tendo em vista que, em um futuro próximo, grande parte da população será idosa, chegamos à questão desta pesquisa: como os NISe as Inovações Sociais podem trazer soluções para superar o desafio da crescente longevidade da população? O objetivo desta pesquisa é, portanto, ilustrar como os NIS e as IS podem trazer soluções para o desafio da crescente longevidade da população. Os procedimentos metodológicos adotados seguiram uma abordagem qualitativa e exploratória, com aplicação de entrevistas em profundidade como fonte de dados e evidências. O processo de análise dos dados foi feito com auxílio do software ATLAS.ti e com base na técnica de codificação. Os resultados revelaram quinze principais desafios da Revolução da Longevidade, sendo o preconceito o maior entre eles. Já a maior contribuição em resultado social oferecido pelas empresas participantes desta pesquisa é a possibilidade de existência social. Tal resultado social contribui fortemente com dois dos quatro pilares do Envelhecimento Ativo, resposta da Organização Mundial da Saúde (OMS) para a Revolução da Longevidade