Les entrées et sorties unimodales dans les systèmes actuels ont atteint une maturité reconnue, avec les applications tactiles ou par les services distribués pour la géo-localisation ou la reconnaissance de la parole, du son ou l’'image. Cependant, l'intégration et l’instanciation de toutes ces modalités, manque d’une gestion intelligente du contexte d’acquisition et de restitution basée sur des notions fortement formalisées mais reflétant le sens commun. Ceci demande un comportement plus dynamique du système avec une approche plus adéquate pour gérer l'environnement de l'utilisateur. Cependant,la technologie nécessaire pour atteindre un tel objectif n’est pas encore disponible de façon standardisée, tant au niveau des descriptions fonctionnelles des services unimodaux que de leur description sémantique. Ceci est aussi le cas pour les architectures multimodales, où la composante sémantique est produite par chaque projet sans un accord commun pour assurer l’interoperabilité et est souvent limitée au traitement des entrées et sorties ou aux processus de fusion/fission strictement nécessaires au projet.Pour combler cette lacune, nous proposons une approche sémantique orientée services pour une architecture multimodale générique qui vise à améliorer la description et la découverte des composants de modalité pour les services d'assistance: l'architecture SOA2m. Cette architecture se veut entièrement focalisée sur la multimodalité et enrichie avec des technologies sémantiques car nous croyons que cette orientation permettra d'enrichir le comportement autonome des applications multimodales, avoir une perception robuste des échanges, et contrôler l'intégration sémantique. / Unimodal inputs and outputs in current systems have become very mature with touch applications or distributed services for geo-localization or speech, audio and image recognition. However, the integration and instantiation of all these modalities, lack of an intelligent management of the acquisition and restitution context, based on highly formalized notions reflecting common sense. This requires a more dynamic behavior of the system with a more appropriate approach to manage the user environment.However, the technology required to achieve such a goal is not yet available in a standardized manner, both in terms of the functional description of unimodal services and in terms of their semantic description. This is also the case for multimodal architectures, where the semantic management is produced by each project without a common agreement in the field to ensure inter-operability, and it is often limited to the processing of inputs and outputs or fusion / fission mechanisms. To fill this gap, we propose a semantic service-oriented generic architecture for multimodal systems. This proposal aims to improve the description and the discovery of modality components for assistance services: this is the architecture SOA2m. This architecture is fully focused on multimodality and it is enriched with semantic technologies because we believe that this approach will enhance the autonomous behavior of multimodal applications, provide a robust perception of the user-system exchanges, and help in the control of the semantic integration of the human-computer interaction.As a result, the challenge of discovery is addressed using the tools provided by the field of the semantic web services

Implementera en arkitekturstil i större organisationer känns som ett självklart val där det finns större resurser kring både personal och ekonomi. Små och medelstora företag har en svår situation när det finns brist på resurser. Det finns ingen tidigare forskning i Sverige om hur implementering av arkitekturstilen ska skötas när det finns brist på resurser. Därför var syftet med studien att undersöka vilka konsekvenser och åtgärder företag hanterar när de i detta fall ska implementera en tjänsteorienterad arkitektur som arkitekturstil i de affärssystem som levereras. En kvalitativ små N-studie metod användes och det genomfördes semistrukturerade intervjuer med fyra respondenter. Med hjälp av en innehållsanalys kunde vi kategorisera de transkriberade intervjuerna i tre kategorier: (1) resursbrist, (2) konsekvenser och (3) åtgärder. Vidare bröts respektive kategori ner i subkategorier, (1) personal och (2) ekonomiska aspekter. Studien resulterade i en omfattande kartläggning av deras svar och i vilken utsträckning de upplevt konsekvenserna av resursbrist. Studien avslutar med en diskussion om respondenternas uppfattning om konsekvenser de måste hantera och vilka åtgärder de använder för att hantera dem. / Implementing an architectural style in larger organizations feels like an obvious choice where there are greater resources of both staff and finances. Small and medium sized companies have a difficult situation when resources are insufficient. No prior investigation in Sweden has been done about how companies manage the architectural style implementation when lacking in resources. Therefore, the aim of the study was to investigate what consequences and measures the company handles when choosing in this case service oriented architecture as the architectural style in the business systems they deliver. A qualitative small n-study method was used combined with semi-structured interviews. Data collection was conducted with four respondents. Using a content analysis, we were able to categorize the transcribed interviews into three categories: (1) lack of resources, (2) consequences and (3) measures. Further, these categories were broken down into subcategories of (1) staff and (2) economical aspects respectively. The study resulted in a sprawling mapping of their responses and the extent to which they experienced consequences of lack of resources. The study concludes with a mapping about the respondents' perception of consequences they have to deal with and what measures they use to handle them.

Service-Oriented Architecture (SOA) provides a standards-based conceptual framework for flexible and adaptive systems and has become widely used in the recent years because of it. The number of legacy systems has already been migrated to this platform. As there are still many systems under consideration of such migration, we found it relevant to share the existing experience of SOA migration and highlight challenges that companies meet while adopting SOA. As not all of these migrations were successful, we also look into factors that have influence on the success of SOA projects. The research is based on two methods: a literature review and a survey. The results of the thesis include identification and quantitative analysis of the challenges and success factors of SOA projects. We also compare the survey results for different samples (based on the company industry, work area, size, and respondents experience with SOA and respondents job positions). In total, 13 SOA challenges and 18 SOA success factors were identified, analyzed and discussed in this thesis. Based on the survey results, there are three SOA challenges received the highest importance scores: “Communicating SOA Vision”, “Focus on business perspective, and not only IT perspective” and “SOA Governance”. The highest scored SOA success factor is “Business Process of Company”. While comparing different samples of the survey results, the most obvious differences are identified between the results received from people with development related job positions and people with business related job positions, and the results from companies of different sizes.

L’activité de chantier se caractérise par un mode de production in situ. Dès lors, nombreux sont les dysfonctionnements qui peuvent apparaître. La coordination du chantier repose sur un mélange subtil entre interactions implicites et explicites, où l’organisation prend de multiples configurations (hiérarchique, adhocratique ou transversale), et où la qualité du processus collectif repose sur l’autonomie et le sens des responsabilités de chacun des intervenants. Nous faisons l’hypothèse qu’un tel contexte est largement fondé sur la notion de confiance, car celle-ci a la capacité de réduire la perception du risque et de permettre l’action dans un environnement incertain. En conséquence, nous suggérons un rapprochement entre les outils d’assistance à la coordination et la notion de confiance, et nous proposons une nouvelle approche du pilotage de l’activité collective à partir de la représentation de la confiance. Ce travail de doctorat se structure autour de la notion de « confiance dans le bon déroulement de l’activité ». Notre méthode consiste d’abord en l’identification des divers critères de confiance, consolidés par une étude de terrain. Puis, nous établissons un modèle mathématique destiné à évaluer cette confiance à partir des informations issues d’un contexte de coopération. Sur base de ces éléments, s’en suit la proposition d’un prototype dénommé Bat’iTrust. La navigation au sein de ce prototype est guidée par un tableau de bord centré sur le concept de confiance. Enfin, la validation de cette proposition repose sur des enquêtes et une phase d’expérimentation qui nous ont permis de confronter nos résultats à des sujets expérimentaux représentatifs du domaine / The building construction is an “on-site” production activity. Therefore numerous dysfunctions can appear during the activity. The coordination of building construction depends on a subtle combination between explicit vs. implicit interactions, where organization takes various forms (i.e. hierarchic, adhocratic and transversal). Quality of the collective process is thus largely dependent on autonomy capability and responsibility sharing of each of the involved actors. Our hypothesis is that such a collective context is mainly based on the notion of trust. Indeed trust has the capability to reduce the perception of risk and to enable action in uncertain environments. Consequently, we suggest applying trust notion to the issue of design of cooperation support tools, towards a new vision of collective activity management based on trust representation. This Ph.D. research introduces the notion of “trust in the good progress of the activity”. Our methodology consists firstly in identifying the various trust criterions that we validate through a terrain survey. Secondly we establish a mathematical model aiming at evaluating trust level based on cooperation context information. Then the proposition suggests a prototype tool, called Bat’iTrust. User-navigation inside the prototype is guided by a dashboard view centred on the trust concept. Finally the validation is assessed through both surveys and an experimentation stage. These ones allow us to confront our results to experimenters subjects representative of the construction domain

La sécurité des systèmes d'information devient un enjeu préoccupant pour les organisations tant publiques que privées, car de tels systèmes sont pour la plupart universellement accessibles à partir de navigateurs Web. Parmi tous les aspects liés à la sécurité des systèmes d'information, c'est celui de la sécurité fonctionnelle qui est étudié dans cette thèse sous l'angle de la mise en œuvre de politiques de contrôle d'accès dans une architecture orientée services. L'élément de base de la solution proposée est un modèle générique qui introduit les concepts essentiels pour la conception de gestionnaires d'exécution de politiques de contrôle d'accès et qui établit une séparation nette entre le système d'information et les mécanismes de contrôle d'accès. L'instanciation de ce modèle conduit à un cadre d'applications qui comporte, entre autres, un filtre de contrôle d'accès dynamique. Cette thèse présente également deux méthodes systématiques d'implémentation de ce filtre à partir de politiques écrites en ASTD, une notation graphique formelle basée sur les statecharts augmentés d'opérateurs d'une algèbre de processus. La notation ASTD est plus expressive que la norme RBAC et ses extensions, la solution actuellement privilégiée dans l'industrie. La première méthode repose sur une transformation de politiques de contrôle d'accès, instanciées à partir de patrons de base exprimés en ASTD, en des processus BPEL. La deuxième méthode est basée sur une interprétation de spécifications ASTD par des processus BPEL. Dans les deux cas, les processus BPEL s'exécutent dans un moteur d'exécution BPEL et interagissent avec le système d'information. Ces deux méthodes permettent une implémentation automatique d'un cadre d'applications à partir de la spécification de départ. Finalement, un prototype a été réalisé pour chacune des deux méthodes afin de montrer leur faisabilité au niveau fonctionnel et de comparer leurs performances au niveau système / Nowadays information systems are, more than ever, available through Web browsers. Therefore, they become vulnerable against attack, which has made security an important issue for public and private organizations. This thesis examines in depth one aspect of information system security, namely functional security through access-control policy enforcement, when such systems are implemented in a service-oriented architecture framework. The foundation of the proposed solution is a generic model that introduces essential concepts to design enforcement managers for access-control policies and clearly separates responsibilities between the information system and access control mechanisms. Instantiation of this model results in a general framework, which encompasses many components including a dynamic access-control filter. This thesis also presents two systematic implementation methods for the dynamic access-control filter from policies expressed in ASTD, a formal and graphical notation based on statecharts enriched with process algebra operators. The ASTD notation is more expressive than the RBAC standard and its extensions, the widely used solution in software engineering. The first method is based on the transformation of access-control policies, instantiated from ASTD patterns, into BPEL processes. The second method is based on the interpretation of ASTD specifications by BPEL processes. In these two cases, the BPEL processes are deployed and executed in a BPEL engine, and interact with the information system. Both methods allow for automatic implementation of an enforcement framework from the initial specification. Finally, prototypes have been developed to illustrate both methods and show their feasibility at the functional level and their performance

Dans le contexte économique actuel, les entreprises font face à de nouveaux problèmes en termes d’interopérabilité, du fait de besoins croissants de collaboration eBusiness dans les écosystèmes numériques auxquels elles appartiennent. Elles ont également besoins de pouvoir rentabiliser et faire évoluer les applications internes existantes. De plus, l’établissement rapide d’une collaboration numérique avec un membre de leur écosystème, limitée dans le temps, ne devrait pas nécessiter de modification de leurs infrastructures de communications et de leurs applications pour pouvoir échanger information et connaissance. D’un côté, les solutions actuelles sont de moins en moins adaptées pour faire face ni aux besoins croissants d’interopérabilité dans des environnements de plus en plus complexes. D’un autre côté, il n’est pas envisageable de remplacer les standards et les cadres d’interopérabilité actuellement utilisés en proposant des innovations de rupture. Les travaux de recherches réalisés dans le cadre de la thèse « Interopérabilité des applications techniques d’entreprise » concernent le développement d’une approche innovante pour construire un cadre d’interopérabilité des applications d’entreprise basé sur l’utilisation simultanée et cohérente des standards d’interopérabilité d’un écosystème et des technologies associées. L’objectif est l’interopérabilité « pragmatique ». L’approche innovante propose s’appuie sur les apports conjugués de l’ingénierie par les modèles, de la modélisation d’entreprise, des ontologies et des architectures orientées services. Elle promeut l’utilisation des commodités du WEB, basées sur des standards ouverts et gouvernés. Ce faisant, la préservation sémantique entre les standards de l’écosystème considéré, les artefacts d’ingénierie des applications et les infrastructures de communication est cruciale. Aussi l’approche innovante proposée inclut-elle le concept “d’hyper modèle étendu”, qui a été développée dans le cadre de cette thèse, et dont l’usage est illustré dans le cadre particulier des applications de gestion du cycle de vie des produits industriels, au sein de l’entreprise étendue. / Within the current economic context, enterprises are facing new interoperability issues due to increasing needs of eBusiness Collaboration within the emerging digital ecosystems they belong to. They also need to be able to keep in pace with their heterogeneous internal legacy systems. In addition, they should not have to modify their infrastructure or applications for fast and short collaboration implying information and knowledge interchange with new partners of their ecosystem. In one hand, current solutions are less and less adapted to face increasing needs and complexity in term of interoperability. In the other hand, legacy interoperability standards and frameworks can’t be replaced as it can be imagined to propose new disruptive approach and technologies. The research work undertaken for the thesis “Interoperability of Technical Enterprise Interoperability” consists in proposing an innovative approach allowing a given and mature ecosystem to build an enterprise application interoperability framework based on simultaneous and coherent usage of eBusiness standards used by a given ecosystem, combining usage of the different relevant frameworks supporting these standards. The goal is achievement of "pragmatic" interoperability. Proposed innovative approach takes advantage of simultaneous usage of Model Driven Engineering, Enterprise Modeling, Ontology and Service Oriented Architecture. It promotes systematic usage of commodities on the WEB based on open and governed standards. Doing so, semantic preservation between ecosystem’s standards, application engineering artifacts and communication infrastructures is crucial. To support semantic preservation within the context of the innovative proposed approach, the concept of “extended hypermodel” is developed and demonstrated within the context of Product Lifecycle Management within networked organizations.

Les changements de contexte économiques imposent de nouvelles stratégies organisationnelles aux entreprises : recentrages métier et développement de stratégies de collaboration interentreprises. Ces tendances du marché laissent prévoir une croissance exponentielle d’écosystèmes de service accessibles à la fois aux clients finaux et aux partenaires. Tout laisse prévoir que ces écosystèmes s’appuieront largement sur les architectures orientées services permettant de construire des systèmes d’information capable d’avoir l’agilité requise et de supporter l’interconnexion des processus métier collaboratifs en composant dynamiquement les processus à partir de services distribués. Ce type d’architecture qui permet d’assurer l’alignement du système d’information sur les besoins métier de l’entreprise, rend indispensable la prise en compte des contraintes de sécurité tant au niveau individuel des services qu’au niveau de la composition. Dans un environnement de services distribués et dynamiques, la sécurité ne doit pas se limiter à fournir des solutions technologiques mais à trouver une stratégie de sécurité prenant en compte les dimensions métier, organisationnelle et technologique. En outre, la sécurité doit être appréhendée comme un processus continu qui vise l’optimisation des investissements de sécurité et assure la pérennité des mesures de sécurité mises en œuvre. Or les modèles et architectures de référence du domaine des services ont sous-estimé la définition des besoins en termes de sécurité, les biens à protéger et l’identification des risques pesant sur ces biens. Pour cela, nous proposons d’aborder la problématique de la sécurité par une approche de gestion des risques permettant d’identifier les différents types de risques et de proposer les mesures de sécurité les plus adéquates au contexte. Toutefois, la gestion des risques s’avère un vrai défi dans un environnement ouvert de services collaboratifs. En effet, les méthodes de gestion des risques développées dans le cadre des systèmes d’information ne répondent pas aux exigences de sécurité dans un environnement ouvert et ne sont pas adaptées aux environnements dynamiques. Pour pallier ces limites, nous proposons un cadre méthodologique de gestion de la sécurité portant sur les phases préparation, conception, exécution et supervision du cycle de vie des services. Nous proposons un modèle de services sécurisés permettant de définir des patrons de sécurité, un modèle de classification des biens à protéger et une ontologie pour définir les concepts associés à ces biens. En outre, nous développons une méthodologie de conception d’une architecture orientée services sécurisée puis abordons la construction de processus métier sécurisés avant de proposer un service de gestion des vulnérabilités de l’infrastructure. / Changes in economic environment impose new organizational strategies to companies: refocusing business and creating collaboration strategies. These trends point to an exponential growth of service ecosystems accessible to both end users and partners. All foreshadows that these ecosystems rely heavily on service-oriented architectures that can build information systems having the required agility and supporting the interconnection of collaborative business processes by composing processes dynamically from distributed services. This type of architecture that ensures business and information systems alignment, makes it essential to take into account security constraints at the services’ and the composition’s levels. In a distributed and dynamic services’ environment, security should not be limited to providing technological solutions but to find a security strategy taking into account the business, organizational and technological dimensions. Besides, the security must be considered as an ongoing process that aims to optimize security investments and ensures the sustainability of implemented security measures. However, the models and reference architectures in the services’ domain have underestimated the definition of security requirements, assets to protect and the identification of risks to those assets. Therefore, we propose to address the security management issues by a risk management approach to identify the different types of risks and propose the most appropriate security measures to the context. Nevertheless, risk management is a real challenge in an open collaborative services’ environment. The methods of risk management developed in the context of information systems do not meet the security requirements in an open environment and are not suitable for dynamic environments. To overcome these limitations, we propose a methodological framework for security management covering the phases: preparation, design, execution and supervision of the services’ lifecycle. We propose a model of secure services to identify security patterns, an assets’ classification model and an ontology defining the concepts associated with those assets. Moreover, we develop a methodology for designing secure service oriented architectures, we address the development of secure business processes then we propose a security service for managing and supervising the infrastructure components’ vulnerabilities.

Pour faire face aux enjeux d’une économie mondialisée, aux fluctuations du marché et aux changements de la demande (personnalisation massive, qualité…), les entreprises recourent de plus en plus aux stratégies de collaboration et d’organisation en réseau et adoptent des stratégies orientées « produit/service ». Cette tendance est renforcée par le développement des applications du Web 2.0 (voire 3.0?) et l’adoption d’architectures orientées services permettant d’augmenter l’interopérabilité et l’agilité des systèmes d’information. En outre, les possibilités offertes par le Cloud Computing permet de rendre le déploiement plus flexible. En parallèle, le développement de stratégies industrielles comme le « lean manufacturing » et le 6-Sigmas permet d’améliorer les procédés, l’organisation industrielle elle-même et la qualité des produits. L’objectif de ce travail de recherche est de coupler la vision « industrielle » à la vision « système d’information » traditionnelle pour permettre de mettre en place un modèle de services industriels composables, orchestrables et « gouvernables ». Pour cela, nous proposons de mettre en place une architecxture de gouvernance globale « connectant » les différentes couches du système (métier/industriel, service, plateforme et infrastructure), permettant d’améliorer la gouvernance du système globale (en évitant les incohérences liées à une prise en compte et une optimisation « isolée » des différents facteurs de performance) tant au niveau organisationnel que technologique. Ceci pourrait permettre d’améliorer les performances tant au niveau « métier » que « technologique », augmenter l’agilité du système et supporter plus efficacement les stratégies de collaboration en développant une approche basée sur la sélection / composition / orchestration de services métier industriels. / Due to the renewed globalised economical environment and the market evolution (mass customization, sustainability requirements…) the call for developing product-service strategy becomes a major stake, leading industrial companies to set collaborative business organizations and develop business services. This trend has been favored by the large-scale IT environment provided by the web 2.0 and by the development of interoperable and rather agile IT technologies based on services leading to SOA-based information systems reorganization. At the same time, lean and six sigma theories have also been used in industries to improve the industrial process itself so that profitability, quality and reputation are increased. As a new economical and technical model, Cloud Computing has generated a tremendous amount of interest and excitement in recent years as it gives a new and useful way to address IT challenges To achieve the primary goals of these technologies, concepts and models, an efficient industrial organization governance method is necessary. We propose a flexible, efficient, low cost monitoring strategy, it can couple the different layers of economic ecosystem (including business strategies, business/industrial/IT services, execution platforms and infrastructure means) it can overcome existing industrial governance architectures’ limits (most of them are rather “fixed” and lack agility, overall perspective governance as they have unilateral perspective), and it could drive the industry towards better practices, improve ability of enterprises to cope with changes from both a technical and an organizational point of view, as well as reinforce external and internal collaborative work of enterprises.

Esta tese de doutorado tem como objetivo principal, a proposta de um sistema onde é possível avaliar abordagens diferentes para composição automática de Web services, baseando-se em parâmetros de QoS que dependem da execução para serem medidos. O objetivo foi atingido por meio da implementação de um sistema denominado AWSCS (Automatic Web Service Composition System). O AWSCS é um sistema onde é possível implementar abordagens diferentes para composição automática de Web services e também executar os fluxos resultantes dessas abordagens. Com o objetivo de demonstrar os resultados desta tese de doutorado, foram elaborados cenários, onde fluxos empíricos foram construídos para fazer a demonstração do funcionamento do AWSCS, uma vez que algoritmos para composição automática não foram encontrados para download na literatura. Com os resultados foi possível fazer um estudo do comportamento da execução de fluxos de Web services compostos, quando fluxos com mesma funcionalidade, mas estratégias de solução do problema diferentes foram comparados. Além disso, foi possível observar a influência das cargas aplicadas no sistema em execução, uma vez que o tipo de carga submetida ao sistema é um fator importante para se definir qual abordagem para composição de Web services pode levar ao melhor desempenho, de acordo com o ambiente e tipos de cargas que ele vai receber, quando em produção. / This PhD thesis has as main goal the propose of a system where it is possible to evaluate different approaches for automatic composition ofWeb services, based on QoS parameters that depend on the execution to be measured. The goal was reached by means of the implementation of a system named AWSCS (Automatic Web Service Composition System). The AWSCS is a system where it is possible to implement different approaches for automatic composition of Web services and also to execute the resulting flows from these approaches. Aiming at demonstrating the results of this PhD thesis different scenarios were developed, where empirical flows were built to demonstrate the operation of AWSCS, once algorithms for automatic composition were not found to download in the literature,. With the results it was possible to study the behavior of running composite Web services, when flows with the same functionality but different problem-solving strategies were compared. Furthermore it was possible to observe the influence of the load applied on the running system once the type of load submitted to the system is an important factor to define which approach for the Web service composition can take to the best performance according to the environment and types of load it will receive when in production.

O objetivo do presente trabalho é a modelagem de um sistema de informação destinado ao registro de dados de rastreabilidade aplicado à indústria do vinho, segundo os conceitos de uma arquitetura computacional orientada a serviços. A importância da pesquisa decorre do fato de ser obrigatória, desde 2005, a manutenção de tais registros por parte de todos os produtores que pretendem exportar seus produtos para países da Comunidade Européia. Além desta exigência legal, os consumidores finais, inclusive brasileiros, têm apresentado uma demanda crescente sobre informações acerca dos produtos alimentícios por eles consumidos. No software modelado, buscou-se uma solução que contemple a indústria coletivamente, através de consórcios ou associações de produtores, visando a diluição de custos e compartilhamento dos benefícios auferidos. A partir do levantamento bibliográfico realizado, efetuaram-se contatos com o setor produtivo vinícola brasileiro, na cidade de Bento Gonçalves, RS, e pesquisaram-se tópicos de tecnologia da informação ligados ao tema. O software foi modelado através da Unified Modeling Language, UML, a partir de modelo de caracterização do processo produtivo do vinho utilizado pelo autor. Criou-se um protótipo funcional. Através de sua utilização, constatou-se que o modelo adotado é viável para atender as necessidades da indústria vinícola, individual ou coletivamente. A continuidade do trabalho poderá transformar o protótipo construído em um produto para utilização comercial. Finalmente, observou-se que a mesma estrutura de modelagem poderá ser utilizada em outros domínios. / The purpose of this project is the modeling of an information system aimed at the maintenance of traceability data in the wine industry, according to the principles of a service oriented architecture. The importance of this issue is due to the fact that, since 2005, traceability data maintenance is mandatory for all food and feed producers intending to export their products to any European Union country. Besides that, final consumers, Brazilians included, have more and more been demanding for information about their food products consumed. In the project, a collective solution intended to be used by producer consortiums or associations, was attempted. The aim was sharing the costs and benefits of such a solution. Starting with an extensive bibliographic review, Brazilian wine industries at Bento Gonçalves, RS, Brazil, were visited and information technology issues related with the theme were researched. The software was modeled with the Unified Modeling Language, UML, through a representation of the wine production process used by the author. A functional prototype was built. Through its utilization, it was possible to perceive that the model adopted is able to fulfill the demands of wine producers considered both individually and collectively. Future development of this work, could transform the built prototype into a full featured product. As a final point, another interesting possibility to be considered is the use of this model in other domains.