In my thesis I deal with the integration of health and social services. I introduced the issue of two/double departmental service management and their financing, there. In addition, I described the various actors involved in the integration of services, mentioned strategic documents and legislation related to the provision of health and social care. In the case study, I mapped the health and social services provided in Louny, through street-level bureaucrats I gained information about the interconnection of services in Louny and about the factors that affect the implementation of integration of services in the town. For successful implementation of integration, it is necessary to specify the users of integrated health and social services, to create a home base for them, to provide a flexible range of services and at the same time to support the informally caring families. The lack of demand for integrated services is linked to other factors such as ignorance of citizens and low participation in caring for close relatives. Street.level bureaucrats in health and social services do not know the integration of services, they do not encounter it in practice, this factor has an impact on the motivation of street-level bureaucrats to make changes in the provision of care. An important factor is also the...

This study has the aim to understand how social workers experience the documentation in relation to their freedom of action in childcare investigations. We also used a moral and work ethic perspective in our analysis. Former research show that social workers feel a lack of time for client relation, heavy workload and different ideas about how to customize their documentation, so it suits with the client and the individual social worker. The study is based on six individual interviews with social workers working in children social services. The main results show that the social workers are driven by their sense of wanting to do the right thing for the children, but a lot of time are spent on documentation. The freedom of action among the social workers in our study is depending on how they use their professional license to balance documentation and client work.

Little is known about the prevalence of substance use and abuse among individuals with intellectual disabilities. However, studies show that individuals with intellectual disabilities are at greater risk of developing substance abuse problems. Furthermore, traditional drug abuse treatment programs may be insufficient in order to tackle the individual needs of the users with intellectual disabilities. This study focuses on addiction counsellors, and aims to give insight into how they experience their work with individuals who are suffering from intellectual disabilities and substance abuse. In this study, qualitative interviews were conducted with five counsellors from two different municipal organizations. Subsequently, the analysis of the results has been categorized thematically, supported by Lipsky’s theory of street-level bureaucrats and Polanyi’s notion of tacit knowledge. The results suggest that the professionals are experiencing several challenges in their work with the target group. The lack of knowledge and insufficient national guidelines regarding the work with the target group, in combination with treatment methods that are not adapted to the needs and the abilities of people with intellectual disabilities, leave the professionals in a situation where their experiences and tacit knowledge is used to design and conduct the target group’s treatment.

Syftet med studien var att se i vilken utsträckning mellantvånget tillämpades i Sverige och om det fanns några samband gällande tillämpning, kunskap och/eller ställningstagande kring mellantvånget. Studien utgår från en kvantitativ metod genom en webbenkät som besvarades av 109 socialsekreterare. Den insamlade data analyserades utifrån teorin om gräsrotsbyråkrater. Resultatet visade att majoriteten av socialsekreterarna aldrig hade tillämpat mellantvånget. Det erhölls signifikanta samband gällande socialsekreterarnas tillämpning, kunskap och ställningstagande kring mellantvånget. Socialsekreterarna hade bristfällig kunskap om mellantvånget och ett önskat behov om ett förändrat mellantvång, vilket gav en indikation på varför det tillämpades i den utsträckning det gör. Tidigare forskning belyste vikten av tidiga insatser i form av mellantvånget för att tillgodose barnets rättigheter och förebygga att de far illa. / The aim of this study was to analyze how frequent coercive measures were applied in Sweden and if there were any connections regarding practice, knowledge and/or their standpoint. A quantitative method was used with a web survey which 109 social workers answered. The collected data was analyzed based on the theory of street-level bureaucrats. The result showed that the majority of the social workers never had applied coercive measures. There were significant connections regarding the social workers application, knowledge or their standpoint regarding coercive measures. The social worker's knowledge of coercive measures was inadequate and indicated that they desired to increase it. That gave an indication of why it is applied to the extent that it does. Previous research illuminated that early action is needed to cater the child’s rights and prevent them from getting hurt.

Vårt huvudsyfte med denna studie var att öka kunskapen om hur socialsekreterare förhåller sigtill barnperspektivet i sitt arbete med ekonomiskt bistånd. Vi undersökte hur socialsekreterarnaupplevde det nuvarande arbetet, samt hur de önskade att arbeta med barnperspektivet. Studienvar en kvalitativ intervjustudie där empirin grundade sig på sju respondenter, vilka alla varverksamma inom ekonomiskt bistånd som socialsekreterare. För att bearbeta och analysera detinsamlade materialet gjordes en kvalitativ innehållsanalys. Vi har analyserat empirin med stödav Lipskys teori om gräsrotsbyråkrater och handlingsutrymme. Resultatet visade på attbedömningar utifrån, och beaktande av barnperspektivet skedde på olika sätt och i olika storutsträckning av socialsekreterarna. På flera av respondenternas arbetsplatser fanns det enavsaknad av kunskap i tillämpningen av barnperspektivet. Det uttrycktes, utifrån avsaknad avkunskap kring tillämpningen, ett önskemål om att utöka den. Resultatet visade också på attrespondenterna sällan hade någon direktkontakt med barnen, vilket bekräftade den tidigareforskningen. Därmed framkom ett behov av ett utökat underlag och forskning kring hur man påbästa möjliga sätt bör arbeta med barnperspektivet inom ekonomiskt bistånd i Sverige. / The aim of this study was to contribute to the knowledge of how social workers approach thechild’s perspective in their work with financial aid. We investigated how the social workersexperienced the current ways of work, and how they wished to work, with the child’sperspective. The study was a qualitative interview study where the empirical data was based onseven respondents, which all were operating within financial aid as social workers. To processand analyze the gathered material a qualitative content analysis was done. The data wasanalyzed with the support of Lipsky's theory about street-level bureaucrats and discretion. Theresults showed that the social workers made assessments from, and took consideration of, thechild perspective in different ways. In several of the respondent’s workplaces, there was a lackof knowledge in the application of the child’s perspective, which many of the social workersexpressed a desire to expand their knowledge about. The results also showed that therespondents rarely had any direct contact with the children, which confirms previous research.The conclusion of the study was therefore that there was a need for an expanded basis andresearch on the best possible way of working regarding the child’s perspective in financial aidin Sweden.

Between 2001 and 2017, the Civilian Complaint Review Board (CCRB) received 295,616 allegations of police misconduct involving New York Police Department (NYPD) officers' use of force, abuse of authority, discourtesy, and offensive language (FADO). The purpose of this study was to explore the influence of administrative disciplinary actions on officers' emotional intelligence and performance in relation to citizen complaints of police misconduct. The central research question addressed how administrative practices influence law enforcement officers' behavior in relation to emotional intelligence-based performance. The theoretical construct for this study is based on the emotional intelligence theories of Bar-On, Goleman, and Mayer, DiPaolo and Salovey which suggest that individuals, including police officers, are responsible for their emotional intelligence and conduct. A qualitative analysis of citizen allegations of police misconduct of the NYPD was conducted using documents from the CCRB and Office of the Inspector General for the NYPD. Each complaint was evaluated using a thematic-based analysis. The findings suggested that the NYPD's low disciplinary rate might have influenced FADO behavior, revealing patterns and practices of racial, ethnic, and social stereotyping, and a lack of compliance with department policies. Recommendations include officer and administrator training on emotional intelligence practices and restructuring department policy processes which can lead to positive social change by helping law enforcement agencies engender trust with their communities and eliminate patterns and practices related to social bias, profiling, and racial stereotyping.

Denna studie undersöker vilka faktorer som påverkar yrkesprofessioners anmälningsbenägenhet vid misstanke om att ett barn far illa. Studien undersöker även hur statistiken ser ut gällande barnmisshandel samt i vilken utsträckning orosanmälningar leder till åtal och påföljder för förövaren. Studiens empiri sträcker sig från år 1990 till 2021 och utgår endast utifrån Brottsförebyggande rådets publicerade rapporter. En kvalitativ textanalys har använts vid bearbetningen av studiens empiriska material. Vid analysen av det empiriska materialet har Michael Lipskys teori om gräsrotsbyråkrati och alienation används som ett teoretiskt ramverk för att skapa en djupare förståelse och förklaring av de sociala fenomen som Brottsförebyggande rådets publikationer presenterade. Syftet med studien var att belysa vilka faktorer som påverkar yrkesprofessioner i valet att anmäla barnmisshandel eller inte. Med hjälp av Lipskys teori framgick det hur yrkesprofessioners anmälningsbenägenhet i vårt land påverkas av de faktorer som enligt Lipsky kännetecknar gräsrotsbyråkratens arbetssituation. Utifrån Lipskys teori går det att urskilja att valet att anmäla barnmisshandel eller inte görs utifrån flera faktorer såsom tidsbrist, kunskapsbrist och bristande vägledning från chef och verksamhet. Med hjälp av Lipskys begrepp alienation blev konsekvenserna av yrkesprofessioners alienerade arbete synliga, där bland annat åsikter och fördomar om andra myndigheter resulterade i informationshinder och en minskad anmälningsbenägenhet. / This study examines the factors that affect professionals propensity to report suspected child abuse. The study also examines what the statistics look like regarding child abuse and the extent to which reports of regarding child abuse lead to prosecution and sanctions for the perpetrator. This empirical study extends from year 1990 to 2021 and is based solely on the Swedish crime prevention council's published reports. A qualitative text analysis has been used in the processing of the study's empirical material. In the analysis of the empirical material, Michael Lipsky's theory of street-level bureaucracy and alienation has been used as a theoretical framework to create a deeper understanding and explanation of the social phenomena presented by the Swedish crime prevention council's publications. The purpose of the study was to shed light on the factors that affect professions in the choice to report child abuse or not. With the help of Lipsky's theory, it became clear how the propensity of professionals in our country to report is affected by the factors that, according to Lipsky, characterize the street-level bureaucrat's work situation. Based on Lipsky's theory, it is possible to distinguish that the choice to report child abuse or not is made on the basis of several factors such as lack of time, lack of knowledge and lack of guidance from the manager and operations. With the help of Lipsky's concept of alienation, the consequences of the professionals alienated work became visible, where, among other things, opinions and prejudices about other authorities resulted in information barriers and a reduced propensity to report.Keywords: alienation, barriers to information, child abuse, propensity to report, reports of unrest, street-level bureaucra

Intellektuellt funktionsnedsatta personers rättigheter och levnadsomständigheter har avsevärt förbättrats de senaste decennierna vilket även lett till att de i allt större utsträckning väljer att skaffa barn. Då den intellektuella funktionsnedsättningens begränsningar kan vara en försvårande omständighet för föräldraskapet kan dessa familjer behöva samhällets stöd. Syftet med studien har varit att undersöka tankar och erfarenheter kring de utmaningar professionella upplever i sitt arbete med att stödja dessa familjer. Studien har genomförts med en kvalitativ ansats i form av semistrukturerade intervjuer med professionella som arbetar med målgruppen. Empirin har analyserats utifrån Michael Lipskys teori om gräsrotsbyråkrater vilken belyser de professionellas upplevda utmaningar i arbetet i relation till den byråkratisering och organisationsstruktur som präglar offentliga förvaltningar och leder till oönskade konsekvenser för såväl professionella som för klienter. Resultatet ger en djupare förståelse för hur organisatoriska förutsättningar kan ligga till grund för de olika utmaningar professionella upplever i sitt arbete med familjer där föräldrar har en intellektuell funktionsnedsättning. / The rights and living conditions of intellectually disabled people have significantly improved in recent decades, which has also led to them increasingly choosing to have children. Since the limitations of intellectual disability can be an aggravating circumstance for parenthood, these families may need the support of society. The purpose of the study has been to investigate thoughts and experiences about the challenges professionals experience in their work to support these families. The study has been conducted with a qualitative approach in the form of semi-structured interviews with professionals working with the target group. The empiricism has been analyzed based on Michael Lipsky's theory of street-level bureaucrats, which highlights the professionals' perceived challenges in the work in relation to the bureaucratization and organizational structure that characterizes public administrations and leads to undesirable consequences for both professionals and clients. The result provides a deeper understanding of how organizational conditions can form the basis for the various challenges professionals experience in their work with families where parents have an intellectual disability.

Denna kvalitativa studie undersökte handlingsutrymme hos socialarbetare inom socialtjänsten enligt Lipskys (2010) teori om gräsrotsbyråkrater inom en kommun som inte arbetar utefter bostad först-modellen för att motverka hemlöshet. Fyra handläggare som regelbundet hanterar ärenden där klienter är eller riskerar att bli hemlösa intervjuades, två som arbetar inom biståndsenheten och två som arbetar inom utredningsenheten boende. Inhämtad empiri tyder på ett märkbart handlingsutrymme hos respondenterna, och författarna av denna studie tolkar standardisering som en av de mer begränsande faktorerna i detta handlingsutrymme. Vidare tolkar studiens författare resultaten från intervjuerna att en begränsning av tillgängliga insatser handläggarna kan erbjuda klienter påverkar deras upplevda handlingsutrymme. / This qualitative study aimed to research discretion among social workers in the social services according to Lipsky’s (2010) theory of street-level bureaucracy within a municipality which does not utilize housing first as a solution against homelessness. Four case workers who regularly administrate cases involving homelessness or risk of homelessness among clients were interviewed, two working in the assistance unit (biståndsenheten) and two working in the housing investigation unit (utredningsenheten boende). Findings indicate noticeable levels of discretion among the interviewees, and the authors of this study interpret standardization as one of the more limiting factors in their discretion. In addition, the study’s authors interpret results from the interviews as an indicator that the amount of interventions the case workers can provide their clients limits their discretion.

The purpose of our thesis is to investigate through a survey how specialization affects the perceived scope for discretion of the social worker. The study will also examine how the social worker can customize outpatient care targeted at children and young people. The study's empirics were collected through a web survey that was sent out via email to social workers who worked with children and young people in IFO's outpatient care.  The study examines how social workers' discretion is affected by the organization of social services such as the division of clients within the organization and the way in which they interact. The results indicate that guidelines, norms, and laws affect the social worker's discretion in a way that reduces client-customization. In addition, the study examines how the social worker can client-customize their efforts and which factors influence the degree of client-tailoring. The study shows that previous experience and education affect the scope for discretion in a way that increases client-customization. The empirical study is analysed using Lipsky's theory of street level bureaucrats.