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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Currently, due to the existing potential regarding technology in the provision of services, the Peruvian government has developed solutions for its inhabitants. A survey conducted by the United Nations in 2016 endorses this fact, showing a high rate of technological development with respect to e-government. However, the same publication showed the low rate of citizen participation about it. These results show how, although there are many government technological services, these do not focus on the citizen or in their active participation, but mainly on technological development. In the present study, an adoption model is proposed, extending the Technology Acceptance Model (TAM) incorporating public value, specifically environmental sustainability, as an external variable. The validation of the proposal was made through a validated survey with experts in the environmental field and applied to citizens of the Peruvian capital. Our results show that environmental sustainability is a factor that positively affects the adoption of e-government in Peru and that should be considered by the authorities as an enhancer of citizen participation about it.

Purpose: Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems. Design/methodology/approach: In a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems. Findings: The results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES. Research limitations/implications: As this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population. Practical implications: Administrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems. Originality/value: This is the first time that TAM has been extended with the construct of ES.

As the delivery of healthcare has become more sophisticated, scientific, and complex, the need for HIM (Health Information Management) professionals at all levels has increased, and the role and status of those managing these functions has increased accordingly. (AHIMA, September 24, 2007). Studies by the Institute of Medicine and others have found suboptimal technology use throughout the healthcare industry. The American Health Information Management Association (AHIMA) developed the e-HIM Virtual Lab (V-lab) to train students in the use of new technology applications in response to IOM findings. Faculty are the gatekeepers for use of instructional technology in educational settings. Many disciplines have evaluated instructional technology use by students. There are very few studies on faculty use of instructional technology. There are no published studies of the determinant factors influencing health information management (HIM) faculty use of instructional technology. Therefore, the purpose of this study is to evaluate the faculty's attitude and behavior toward the use of the V-lab instructional technology. A non-random one group pretest posttest design was used to test the hypothetical Instructional Perception -Technology Acceptance Model (IP- TAM) for faculty perceptions regarding system functionality, usability and technology acceptance. The Path Analysis determined the strongest construct indicators for intent to use the V-lab were Perceived Usefulness (PU), Perceived Ease Of Use (PEOU), System Functionality and Usability (SFU). These findings support the recommendation for a collaborative examination of the existing V-lab systems to improve utilization and success.

This causal and correlational study was designed to extend the Technology Acceptance Model (TAM) and to test its applicability to Valencia Community College (VCC) Engineering and Technology students as the target user group when investigating the factors influencing their decision to adopt and to utilize VMware as the target technology. In addition to the primary three indigenous factors: perceived ease of use, perceived usefulness, and intention toward utilization, the model was also extended with enjoyment, external control, and computer self-efficacy as antecedents to perceived ease of use. In an attempt to further increase the explanatory power of the model, the Task-Technology Fit constructs (TTF) were included as antecedents to perceived usefulness. The model was also expanded with subjective norms and voluntariness to assess the degree to which social influences affect students decision for adoption and utilization. This study was conducted during the fall term of 2009, using 11 instruments: (1) VMware Tools Functions Instrument; (2) Computer Networking Tasks Characteristics Instrument; (3) Perceived Usefulness Instrument; (4) Voluntariness Instrument; (5) Subjective Norms Instrument; (6) Perceived Enjoyment Instrument; (7) Computer Self-Efficacy Instrument; (8) Perception of External Control Instrument; (9) Perceived Ease of Use Instrument; (10) Intention Instrument; and (11) a Utilization Instrument. The 11 instruments collectively contained 58 items. Additionally, a demographics instrument of six items was included to investigate the influence of age, prior experience with the technology, prior experience in computer networking, academic enrollment status, and employment status on student intentions and behavior with regard to VMware as a network virtualization technology. Data were analyzed using path analysis, regressions, and univariate analysis of variance in SPSS and AMOS for Windows. The results suggest that perceived ease of use was found to be the strongest determinant of student intention. The analysis also suggested that external control, measuring the facilitating conditions (knowledge, resources, etc) necessary for adoption was the highest predictor of perceived ease of use. Consistent with previous studies, perceived ease of use was found to be the strongest predictor of perceived usefulness followed by subjective norms as students continued to use the technology. Even though the integration of the task-technology fit construct was not helpful in explaining the variance in student perceived usefulness of the target technology, it was statistically significant in predicting student perception of ease of use. The study concluded with recommendations to investigate other factors (such as service quality and ease of implementation) that might contribute to explaining the variance in perceived ease of use as the primary driving force in influencing student decision for adoption. A recommendation was also made to modify the task-technology fit construct instruments to improve the articulation and the specificity of the task. The need for further examination of the influence of the instructor on student decision for adoption of a target technology was also emphasized.

Syfte: Syftet med denna studie är att undersöka om faktorn pris påverkar konsumenter vid användning av bankens digitala tjänster. Metod: Vår studie är baserad på en kvantitativ forskningsmetod, som genomfördes medwebbaserade enkäter. Av de 164 påbörjade enkäterna, fick vi ut 162 representativa svar.Av insamlad empirisk data gjorde vi sedan en korrelationsanalys med hjälp avprogrammet SPSS. Analys: Studien visar att variabeln pris har en påverkan på kunder i valet av att användabankernas digitala tjänster. Pris tenderar att bli mindre framträdande då kunden uppleverett högt PU (upplevd användbarhet) eller PEOU (upplevd användarvänlighet). Förslag på vidare forskning: En replikation av denna studie hade varit intressant att semed ett annat urval. Vid genomförandet av denna studie har vi använt oss av ettbekvämlighetsurval, där större delen av respondenterna haft tidigare erfarenhet avinternetbanken. Teoretiskt och Praktiskt bidrag: Studien tydliggör att priset har en betydelse föracceptansen av ny teknologi, i detta fall internetbanken. Prisets betydelse är större hosde respondenter som inte tidigare haft någon erfarenhet av teknologin. Nyckelord: Internetbank, Technology acceptance model, TAM, Pris, Icke-monetärakostnader

Problematiska delen som organisationer har är att veta hur man på bästa sätt ska implementera nya teknologier. Teknologiacceptans blev en känd term av den mest applicerade teoretiska modellen inom informationssystem Technology acceptance model – TAM. Teknologiacceptans innebär det positiva beslutet att använda sig av en teknologi och inom denna studie kommer fokus ligga på socialt inflytande inom teknologiacceptans. Socialt inflytande innebär mellanmänsklig övervägande faktor vid beslut, vilket tar hänsyn till att beslutet att acceptera ny teknologi görs oftast tillsammans i grupp eller hur individens beslut gör så att de passar in i gruppen eller hur beslutet påverkar andra personer. En undersökning gjordes för att undersöka följande frågeställning: Hur påverkar socialt inflytande teknologiacceptansen för obligatoriska system? Frågan har undersökt genom en enkät som användes för att få en överblick i problemområdet vilket sedan blev grunden för intervjufrågorna. Totalt deltog 12 stycken personer inom enkäten och 4 stycken inom intervjun. Sammanfattningen av resultatet bildades rekommendationer som organisationer kan tänka på innan de påbörjar införandet av ny teknologi inom organisationen.

Det huvudsakliga målet med redovisning har alltid varit detsamma, att skapa och förse information till interna och externa beslutsfattare. Redovisningsyrket har förändrats i och med digitaliserings intåg. För en redovisningsekonom är det därför av hög relevans att följa med i de tekniska hjälpmedlens utveckling. Studier har visat att denmest efterfrågade kunskapen enredovisningsekonom kan besitta efter erfarenhet är Excel. Tidigare forskning har belyst att nyexaminerades Excelkunskaper inte motsvarar arbetsgivarnas krav. Syftet med den här uppsatsen är att kartlägga vadsvenska lärosäten gör för att tillgodose arbetsgivarnas krav gällande digitalisering i allmänhet och Excel i synnerhet. För att syftet skulle uppnås undersöktes kursplaner för 72 redovisningskurser på 22 lärosäten. Sedan intervjuades 10 kursansvariga på 10 olika lärosäten med hjälp av intervjufrågor som var utformade via Technology Acceptance Model 2. I denna uppsats valdes kvalitativ metod med kvantitativt inslag. Resultatet visade att Excel nämns i 1 av 72 kursplaner men användes på 6 av 10 intervjuade lärosäten i utbildningen. Vidare visade resultatet att arbetsmarknadens krav, arbetsrelavans och utmatningskvalitet var de huvudsakliga variblerna till att lärosätena inkluderar Excel i utbildningen. Uppsatsen bidrar med kunskap om vad som kan vara avgörande för om lärosäten väljer att införa ett tekniskt hjälpmedel eller inte. / The primary goal of accounting havealways been the same, to create and provide information to internal and external decision makers. The accounting profession have undergone change due to digitalization. Therefore it is of utmost importance to follow thedevelopmentof technological tools.Studies have shown that the most demanded qualities in an employee is Excel knowledge after experience. Previous studies have shown that newly graduated students donot meet the employers demand. The purpose of this study is to map what swedish universities do to cater for the Swedish labour market regarding digitalization in general and Excel specifically. In order to achieve the purpose 72 syllabuses in accounting courses were examined at 22 different universities. This was followed by interviews with 10 course coordinators at 10 different universities with questions formulated from Technology Acceptance Model 2. This essay had a qualitative approach in general with quantitative elements. Results show that Excel was mentioned in 1 of the 72 syllabuses examined but used in 6 of the 10 interviewed universities. Further resultspointed that labour markets demands, job relevance and output quality werethe main variables affecting Excel involvement at target universities. This essay contributes with knowledgeon what is decisive for universities when it comes to adopting technological tools or not.

The aim of this study is to identify teachers’ professional opinion of SchoolSoft, a learning platform that is used in all public schools on Gotland, Sweden. Qualitative group interviews with a total of twelve teachers, together with the results of a questionnaire that the participating teachers filled in provided the data for this study. The participating teachers all worked in Swedish grundskolan(compulsory primary- and lower secondary school). The teachers’ opinions of Schoolsoft were identified by subjecting the data to a content analysis.    The results of this study show that the teachers who participated in the study used only a handful of the many available functions of SchoolSoft. They explained that whilst there are some useful functions of the software there exist a plethora of issues, primarily pertaining to its lacking ease of use. Using the Technology Acceptance model, the relationship between perceived ease of use and perceived usefulness can explain the teachers’ overwhelmingly negative opinion of SchoolSoft. Furthermore, it became apparent that only one of the twelve teachers had received any formal training in the usage of SchoolSoft, despite the fact that all teachers on Gotland are required to use it. This fact is likely associated with the teachers critique of the software’s ease of use. An analysis of the teachers’ usage of SchoolSoft through the Innovation-Decision Model shows that the teachers who participated in this study, being long term users of the learning platform and therefore having already progressed through the preceding stages of the model, were all in the conformation phase. The majority of whom indicating that they would neither like to increase their usage of SchoolSoft or continue using it to the same degree.    When questioned if the compulsory usage SchoolSoft affects their freedom to structure their teaching in the way they see fit (Swedish: friutrymme) the teachers responded that it does not. They plan their lessons however they want regardless. They did however indicate that as a result their transparency towards their students’ parents is limited because the teachers are not always able to publish their lesson plans on the learning platform.

We live in a society that is becoming more and more digital, where new technologies revolutionize several industries, and technological advances go faster every day. There may be an understanding that companies and organizations want to keep up with this digitization and not fall behind. But what happens if companies go too fast without involving the people who actually use their systems and services? The purpose of this study was to find possible problematic factors in digitizing a form in a PDF format. This form is used for the purpose of enrolling a principal administrator to further log in on a corporate service at Fora AB, with BankID or mobile BankID. An additional purpose for the study was to create a new design proposal by creating a prototype. An empirical data collection has been conducted through usability tests that included interview questions and observation of use. The theoretical framework underlying the study is the Technology Acceptance Model (TAM) and its view on user acceptance. The study has resulted in a number of factors that leads the user not accept the system, these factors have formulated into three improvement areas; simple navigation, digitizing all the way and minimizing technical requirements. / Vi lever i ett samhälle som blir mer och mer digitalt, där nya tekniker revolutionerar flera branscher och den teknologiska utvecklingen går snabbare för varje dag. Det kan finnas en förståelse för att företagen och organisationerna vill hänga med i denna digitalisering och inte hamna efter. Men vad händer om företagen går för snabbt fram utan att involvera de människor som faktiskt ska använda deras system och tjänster? Denna studie har haft som syfte att finna eventuella problematiska faktorer i en digitalisering utav en blankett i PDF-format. Denna blankett används i syfte av att anmäla en huvudadministratör för att vidare kunna logga in på en företagstjänst på Fora AB, med BankID eller mobilt BankID. Ett ytterligare syfte för studien var att skapa ett nytt designförslag i form av en prototyp. En empirisk datainsamling har utförts genom användbarhetstester som inkluderade intervjufrågor samt observation av användning. Det teoretiska ramverket som legat till grund för studien är the Technology Acceptance Model (TAM) och dess syn på användaracceptans. Studien har resulterat i ett flertal faktorer som bidrar till att användaren inte accepterar systemet, dessa faktorer har formulerats till tre förbättringsområden; enkel navigation, digitalisera hela vägen samt minimera krav på teknisk kunskap.